2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Power train, Mar 2, 2019
WHILE DRIVING ON MODERATELY BUSY INTERSTATE ALL TERRAIN SENSOR WARNING SIGN AND ORANGE WRENCH APPEARED ON DASH AS THE CAR LOST POWER AND FAILED TO RESPOND TO ACCELERATOR. THE CAR FELT LIKE IT WAS IN SHUTDOWN MODE. LET ME PULL OVER TO ACCIDENT LANE AT ALMOST 0 MPH. TERRIFYING. TURNED OFF MOTOR AND UPON RESTART CAR WAS FINE. DROVE TO DEALER THAT INTERROGATED COMPUTER AND NOTHING WAS FOUND. HAPPENED 2 MORE TIMES. HAVE BEEN A FORD DRIVER FOR 20+ YEARS AND UNDERSTAND ELECTRONICS CAN BE FAULTY, HAVE SEEN OTHER REPORTS OF THIS HAPPENING BUT NO RECALL. NOT HAPPY THAT THERE IS NO IDENTIFIED CAUSE
Power train, Other or unspecified, Feb 23, 2019, crash
THE VEHICLE WILL NOT STAY ENGAGED IN PARK. THIS IS THE THIRD TIME THIS HAS BEEN REPAIRED. HOWEVER, THIS TIME IT ROLLED BACKWARDS INTO SOMEONE ELSE'S VEHICLE. OUR VEHICLE WAS IN PARK AT THE TOP OF THE DRIVEWAY FOR NEARLY 2 HOURS BEFORE THE PERSON PARKED BEHIND OR VEHICLE. THEY WHERE AT OUR HOUSE FOR ABOUT AN HOUR, WHEN THEY WHERE LEAVING WE NOTICED THAT OUR VEHICLE HAD DISENGAGED FROM PARK AND ROLLED 15' DOWN THE DRIVEWAY INTO THEIR VEHICLE. THANKFULLY, THERE WERE ONLY A FEW SCRATCHES ON EITHER VEHICLE. OUR DRIVEWAY IS FAIRLY FLAT, IT HAS A 1-3 DEGREE SLOPE TO IT. LEADING TO THE CONCLUSION, THAT THERE IS NOT A LARGE INCLINE THAT THE VEHICLE WAS NOT FORCED OUT OF PARK. THERE HAS TO BE SOMETHING WRONG WITH THE WAY THE TRANSMISSION IS ENGAGED INTO PARK OR THERE IS YET ANOTHER PROBLEM WITH THE SHIFT LINKAGE. THE SHIFT LINKAGE WAS ADJUSTED THE FIRST TIME THIS HAPPENED. THE SECOND TIME THE SHIFT LINKAGE WAS REPLACED. WE ARE TAKING IT BACK TO THE DEALER TODAY TO SEE WHAT THEY FEEL NEEDS REPLACED THIS TIME.
Steering, Feb 22, 2019
POWER STEERING ASSIST. STEERING WHEEL LOCKS UP WHILE DRIVING. MAKING THIS AN EXTREMELY DANGEROUS SITUATION, NOT ONLY FOR ME BUT OTHER DRIVERS ALSO. THERE WAS A RECALL FOR THIS ISSUE JUST NOT MY VIN. PLEASE EXPAND THE RECALL TO INCLUDE MY CAR BEFORE SOMETHING BAD HAPPENS. THANKS.
Steering, Feb 22, 2019
2013 FORD EXPLORER MANUFACTURED 02/13. I WAS TURNING LEFT ONTO THE INTERSTATE WHEN THE POWER STEERING SYSTEM FAILED. THE STEERING BECAME JERKY WHEN TRYING TO COMPLETE THE TURN AND STRAIGHTEN BACK OUT. DEALERSHIP FOUND FAILURE OF THE INTERNAL GEARS OF RACK AND PINION AS WELL AS THE STEERING CONNECTING SHAFT. $2200.00 NOT COVERED BY A RECALL. OTHER MANUFACTURE MONTHS OF 2013 MODEL YEAR ARE COVERED FOR THIS EXACT SAME ISSUE. NO PRIOR WARNINGS THAT ANYTHING WAS WRONG AND NO DASH WARNINGS GIVEN WHEN POWER STEERING FAILED. ONLY 81,000 MILES ON VEHICLE WHEN FAILURE OCCURRED. TURNING THE CAR OFF AND ON AGAIN HAD NO AFFECT ON THE ISSUE. THIS MODEL WAS ALSO INCLUDED IN THE EXHAUST SMELL IN THE CAB WHICH IS NOW WORSE AFTER THE RECALL FIX. OTHER ISSUES ON THIS VEHICLE THAT CANT BE FIX: WINDSHIELD WIPERS START/STOP WORKING RANDOMLY, PIN HOLE RUST SPOTS ALL OVER THE BODY OF THE CAR.
Power train, Feb 15, 2019
TAMARA RECALL VEHICLE HAS EXCESSIVE DOWN SHIFTING AND GETS STUCK NO MATTER WHAT KIND OF ROAD I'M ON
Steering, Feb 15, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING COLUMN. SECONDS LATER, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO TURN THE VEHICLE OFF AND ON IN ORDER FOR IT TO RESUME NORMAL OPERATION. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL NEEDED TO BE REPLACED. THE CONTACT THEN TOOK THE VEHICLE TO ANDERSON FORD (124 S SANGAMON AVE, GIBSON CITY, IL 60936, (217)784-4119) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 76,200.
Other or unspecified, Feb 13, 2019
EXHAUST SMELL INSIDE THE CAR. STARTED WHEN PARKED WITH ENGINE TURNED ON, CONTINUED WHILE DRIVING ON THE STREET AND HIGHWAY. AT THE BEGINNING WAS NOT SURE IF IT IS FROM MY CAR, OPENED WINDOWS, THEN CLOSED THEM AGAIN COUPLE TIMES AND THE SMELL CONTINUED. HAD TO DRIVE WITH OPEN WINDOWS TO GET HOME. MY DAUGHTER, ME ,DOG AND CAR SEATS AND BLANKETS SMELLED VERY BAD, HAD TO WASH EVERYTHING. PLUS STARTED TO HAVE LIGHT HEADACHE WHILE DRIVING.
Steering, Feb 13, 2019
I SHOW FORD HAS A RECALL #14V286000 DATED 5/29/14 FOR STEERING: ELECTRIC POWER ASSIST SYSTEM FAILURE. MY VEHICLE HAS HAD THE STEERING ASSIST FAIL TWICE WHILE I'VE BEEN DRIVING AND THIS RECALL DOES NOT SHOW UP UNDER MY VIN. I FIND IT IRONIC THAT THE SAME YEAR, MAKE, MODEL VEHICLE HAS THIS RECALL ISSUED, AND THE FAILURE HAS HAPPENED TO ME TWICE, YET THERE IS NO RECALL FOR MY SPECIFIC VIN. I JUST SPENT $1,700 AT NORTH COUNTY FORD IN VISTA CA TO HAVE THIS PROBLEM FIXED, THE PARTS ALONE WERE $1,350. I ASK THAT THE NHTSA LOOK INTO THIS RECALL FURTHER AND ASSES WHETHER THERE WERE VEHICLES MISSED IN THIS RECALL. I'D BE HAPPY TO SPEAK WITH SOMEONE FURTHER. I CAN BE REACHED VIA CELL PHONE [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering, Feb 13, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL COULD NOT BE TURNED. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED IN A SHORT AMOUNT OF TIME, THE STEERING OPERATED NORMALLY. OTHER TIMES, THE VEHICLE WAS UNABLE TO BE DRIVEN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO UPPER MARLBORO FORD (5701 CRAIN HWY, UPPER MARLBORO, MD 20772, (301) 627-5600) WHERE THE MECHANIC ATTEMPTED TO SERVICE THE VEHICLE; HOWEVER, THE CONTACT DECLINED DUE TO THE REPAIR COST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.
Steering, Feb 13, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING LOW SPEEDS, THE STEERING WHEEL SEIZED AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 62,420. *TT CONSUMER STATED A MECHANIC HAD TO REMOVE AND REPLACE RACK & PINION ASSEMBLY. *JB
Steering, Feb 11, 2019
DRIVING POWER STEERING LIGHT CAME ON ALMOST CRASHED COULD NOT TURN WHEEL. CALLED FORD SAID NOT COVERED UNDER RECALL BUT ALL OTHER FORDS ARE DON'T HAVE A LOT OF MILES THIS NEED TO BE COVERED UNDER THE POWER STEERING RECALL
Steering, Suspension, Electronic stability control (ESC), Feb 10, 2019
ISSUE ALREADY REPORTED.SEE NHTSA LD.NUMBER 11174395.VEHICLE IS AWD. CLUNKING NOISE COMING FROM FRONT AXIL AREA ONLY. CURRENT MILAGE86644.
Wheels, Feb 5, 2019
I WAS DRIVING AND CAR MADE THIS SOUND LIKE THE TIRE GOING FLAT SO I QENT TO COUNTRY FAIR AND PUMPED UP MY TIRES,MY TIRE LIGHT AND WORNING NEVER CAME ON THAT IT THE FORST THING ,ANYWAY I CONTINUED TO GO HOME WHEN A MILE FROM MY HOME THE CAR WAS PULLING TO THE RIGHT I STOPPED GOT OUT TO LOOK AND HALF THE RUBBER WAS OFF THE RIM .I DID NOT HIT MO POT HOLES OR NO CURB.
Suspension, Wheels, Other or unspecified, Feb 5, 2019
IN 2013 THE DEALER REFUSE TO WORK ON THE ISSUE WHILE IT WAS UNDER WARRANTY. EITHER THE WHEEL HUB AND BEARINGS ARE OUT OR THE STRUTS ARE DEFECTIVE.THE SOUND HAPPENS IN MOTION AND STATIONARY IF MOVING THE STEERING WHEEL TO THE LEFT AND RIGHT. I HAVE CALLED AND COMPLAINED AND WAS TOLD THAT THERE WAS RECALLS FOR THIS MAKE AND MODEL BUT NOT WITH MY VIN NUMBER. WAS TOLD THAT A BASE MODEL ISN'T THAT IMPORTANT. CALLED AGAIN TO REPORT IT TO FORD 2/4/2019 AND WAS TOLD THAT THERE ARE ISSUES WITH YOUR MAKE AND MODEL AND THERE WASN'T ANY THING THEY COULD DO UNTIL NHTSA STEPS IN AND DIRECT ME TO THIS WEBSITE.
Fuel/propulsion system, Feb 4, 2019
FUEL LEAKING FROM UNDER CAR NEAR GAS TANK.
Fuel/propulsion system, Jan 31, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE WARNING INDICATOR ILLUMINATED AND A FUEL ODOR EMITTED THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO SANTOS FORD (617 W PACHECO BLVD, LOS BANOS, CA 93635, (888) 312-2705) AND CODE: P0456 WAS LOCATED. THE DEALER STATED THAT THERE WAS A SMALL LEAK COMING FROM THE REAR END AND THE FUEL TANK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE REPAIRED DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Steering, Jan 29, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER SOFTWARE WAS PREVIOUSLY UPDATED AT BLAKE UTTER FORD (215 US-75, DENISON, TX 75020, (800) 481-9321). THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Fuel system, Gasoline, Engine, Jan 29, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING OR BEING DRIVEN, THE CONTACT NOTICED AN ABNORMAL SULFUR ODOR INSIDE AND OUTSIDE OF THE VEHICLE. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT CALLED TAMIAMI FORD (1471 AIRPORT PULLING RD N, NAPLES, FL 34104, (239) 643-3673) AND SCHEDULED A SERVICE APPOINTMENT. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED IN DECEMBER OF 2017 PER NHTSA CAMPAIGN NUMBER: 15V812000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 138,636.
Steering, Jan 28, 2019
POWER STEERING TURNED OFF WHILE DRIVING DOWN THE ROAD! AND THEN THE WHOLE CAR DIED
Structure, Jan 26, 2019
MY DRIVERS SIDE DOOR LATCH FAILED WHILE I WAS DRIVING. THE CAUTION LIGHT CAME ON SAYING DRIVERS SIDE DOOR NOT LATCHED AND MY DOOR STARTED TO OPEN. I PULLED OVER AND COULDN'T GET THE DOOR TO LATCH SHUT. AFTER WORKING WITH IT IT LATCHED SO I COULD GET HOME. THE NEXT TIME I GOT INTO MY DRIVERS SIDE THE SAME THING, MY DOOR WOULD NOT CLOSE. THIS TIME I WAS IN MY DRIVEWAY ATTEMPTING TO LEAVE AND COULD NOT. THE LATCH IT STILL BROKEN, A PIECE OF THE HANDLE ACTUALLY FELL OFF. MY CAR IS IN EXCELLENT CONDITION AND WELL TAKEN CARE OF , KEPT IN A GARAGE , LOW MILES ETC. OUR FRIEND MENTIONED THEIR FORD HAVING A RECALL ON THE DOOR LATCH. DO NOT UNDERSTAND WHY IT WASN'T IMPLEMENTED ON ALL 2013 EXPLORERS.
Seat belts, Other or unspecified, Jan 26, 2019
PURCHASED MY 2013 FORD EXPLORER LIMITED WITH 50 MILES ON IT IN NOVEMBER 2012.DURING 2015 HAD A STRONG MOLD SMELL,UPON INVESTIGATION FOUND APPROXIMATELY 3'' OF WATER IN MY SPARE TIRE STORAGE AREA, 3RD ROW SEAT SHOULDER BELT WET AND CARPET UNDER 3RD ROW SEAT PASSENGER SIDE SOAKED.TOOK TO FORD DEALERSHIP WHILE UNDER WARRANTY ON 4-27-2015 / 32,002 MILES,HAD 17 DAYS.TOOK IN UNDER WARRANTY 6-25-2015 WITH 34,460 MILES,HAD 4 DAYS.TOOK IN 3-11-16 WITH 44,501 MILES,DEALERSHIP SENT VEHICLE TO THEIR BODYSHOP FOR 4 DAYS.TOOK TO DEALERSHIP 2-14-18 THEY SENT IT OFF SIGHT TO JR'S AUTOMOTIVE TO REPAIR WATER LEAK.TOOK TO DEALERSHIP 1-20-19 FOR EXACT SAME ISSUE THAT I HAVE HAD FOR APPROXIMATELY 5 YEARS, FOUND WATER IN VEHICLE SAME AREA 2 DAYS LATER.IN THE APPROXIMATELY LAST 5 YEARS I HAVE HAD 2 CASES OPENED WITH "FORD CUSTOMER RELATIONS CENTER"AS DESCRIBED IN THE MANUAL THAT CAME WITH THE VEHICLE PLUS FILED A CLAIM WITH BBB WHEN IT WAS APPARENT THAT I WOULD NEVER GET OFF OF THE MERRY-GO-ROUND WITH FORD.BBB TURNED ME DOWN BASE ON TOO MANY MILES ON VEHICLE WHICH REMEMBER IS NOT A MECHANICAL ISSUE BUT A WEATHER DEPENDENT ISSUE.I COULD HAVE TAKEN VEHICLE TO DEALERSHIP DOZEN OF TIMES DURING THIS PERIOD BUT BECAUSE OF INCONVENIENCE WITHOUT A VEHICLE AND WORKING 12 HOUR SHIFT WORK IT WAS JUST IMPRACTICABLE.ALL ISSUES WITH WATER INSIDE OF VEHICLE WAS WHEN I CHECKED IT AFTER IT WAS PARKED AND OF COURSE WITH RAIN OR MELTED SNOW INVOLVED AND ON A CITY STREET.
Steering, Jan 25, 2019
STARTED TO MAKE A WEIRD NOISE WHILE TURNING/STEERING, THEN STARTED TO FEEL TIGHT OR JERK WHEN TRYING TO STEER, ESPECIALLY AT LOWER SPEEDS. BROUGHT TO FORD AND WAS TOLD THE STEERING RACK NEEDS TO BE REPLACED, AND OF COURSE EXTENDED WARRANTY WILL NOT COVER IT. IT WOULD BE AROUND $2,000 TO REPLACE. RESEARCHED THAT A LOT OF EXPLORERS HAVE THIS SAME PROBLEM BUT ONLY A CERTAIN AMOUNT MADE THE RECALL LIST. WILL NOT DRIVE UNTIL CAN AFFORD TO FIX BECAUSE IT FEELS UNSAFE ESPECIALLY WHEN THERE ARE CHILDREN IN THE VEHICLE.
Steering, Jan 24, 2019
WHILE DRIVING ON US HIGHWAY 190 EAST, I LOST FULL CONTROL OF MY STEERING WITHOUT ANY WARNINGS (LOST OF POWER STEERING). I WAS ABLE TO MAINTAIN PROPER CONTROL OF THE VEHICLE, SINCE I WAS OPERATING THE VEHICLE AT LOW SPEED (35MPH) AS I WAS SLOWING TO MAKE RIGHT TURN OFF OF HIGHWAY ONTO A PARISH ROADWAY WHEN THE STEERING HAD FAILED.
Steering, Jan 24, 2019
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL COULD NOT BE TURNED IN EITHER DIRECTION. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Steering, Jan 22, 2019
THE VEHICLE STEERING ASSIST IS NOT FUNCTIONING. CAN'T DRIVE THE VEHICLE DUE TO NO POWER STEERING. UNSAFE TO DRIVE.