2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Steering, Dec 21, 2018
WHILE TRAVELING ON THE INTERSTATE MY VEHICLE SWAYED INTO ANOTHER LANE INVOLUNTARLY. I WENT INTO THE DEALERSHIP AND I WAS INITIALLY TOLD MY ALIGNMENT WAS DUE. I EXPLAINED THE ISSUE AND ASKED IF IT WAS THOROUGHLY CHECKED. I WAS TOLD YES. I LEFT THE DEALERSHIP ONLY TO HAVE MY VEHICLE ALMOST FLIP OVER WHILE TURNING. I WENT BACK IN AND AFTER CHECKING I AM TOLD THE STEERING GEAR FAILED.
Structure, Dec 21, 2018
WHEN DRIVING DOWN I-75 HEADED TO WORK, DOING 65 MPH BOTH MY WINDSHIELD TRIMS FLEW OFF MY CAR AN STARTED MAKING A LOUD RATTLING NOISE. IT SCARED THE CRAP OUT OF ME! HOW HAS THIS NOT BEEN RECALLED?
Structure, Dec 19, 2018
SUBSTANTIAL AMOUNTS OF WATER IS LEAKING INTO THE INTERIOR OF THE VEHICLE WHEN PARKED OR IN MOTION. WATER INTRUDES THU THE FRONT DOME LIGHT, THE SIDE, THE REAR SEAT BELT, AND OTHER AREAS. WATER WAS STANDING IN THE FRONT PASSENGER SEAT FEET AREA AND IT FILLED THE REAR SPARE TIRE WHEEL WELL. HAD PURCHASED EXTENDED WARRANTY FROM THE FORD DEALER WHEN I PURCHASED THE VEHICLE. TOOK IT BACK TO THE DEALER WHO CLEARED THE TWO REAR DRAINS ON THE SUN ROOF, BUT THAT DOES NOT SOLVE THE ISSUE. DEALER RAN DIAGNOSTICS IN A WATER CLOSET THEY HAVE IN THEIR SHOP. DIAGNOSTIC REPORT NOTES "WATER IS FOUND COMING IN FROM THE TAIL GATE BODY SEAMS" DEALER EXPLAINED THAT THE SEAM SEALER IS APPLIED AT THE FACTORY DURING MANUFACTURING PRIOR TO THE PAINTING. APPARENTLY THIS FACTORY SEALER HAS FAILED. UNCLEAR IF SEALER COMPOUND WAS DEFECTIVE, OR WAS IMPROPERLY APPLIED. BOTTOM LINE IS THE FACTORY SEAL HAS FAILED, THE SEAMS ARE NOW COMPROMISED RESULTING IN THIS SAFETY ISSUE. THE 3RD PARTY EXTENDED WARRANTY THAT FORD SOLD ME IS SUPPOSED TO COVER SEALS AND GASKETS, BUT APPARENTLY THERE IS FINE PRINT DEEP IN THE BOWELS OF THE CONTRACT THAT EXCLUDES BODY ISSUES EVEN IF THE ROOT CAUSE IS POOR MATERIALS, POOR QUALITY, OR WORKMANSHIP BY THE MANUFACTURER. DEALER INDICATED THIS ISSUE HAS BEEN OBSERVED PREVIOUSLY ON THIS MODEL. SIMPLE WEB SEARCHES SHOW A LARGE NUMBER OF COMPLAINTS FOR THIS AND ADJACENT MODEL YEARS BUT YET RECALL YET FOR THE ISSUE. I CONTACTED FORD'S SUPPORT LINE TO FILE A COMPLAINT. NO RESOLUTION AS OF THIS WRITING. DEALER ALSO INDICATED THAT THE REPAIR WOULD REQUIRE A BODY SHOP.I WENT TO THE BODY SHOP OWNED BY THE DEALER AND RECEIVED A PRELIMINARY ESTIMATE OF $738. THEY EMPHASIZED "PRELIMINARY" AS THEY'RE UNSURE HOW EXTENSIVE THE SEAM SEAL FAILURE MAY BE. THIS ISSUE NOT ONLY IMPACTS THE SAFETY (WATER AND ICE IN INTERIOR) BUT ALSO CREATES A HEALTH HAZARD FROM MOLD, MILDEW, SICKENING SMELL.
Engine, Dec 18, 2018
TIMING CHAIN STRETCH. $3,000 TO FIX IT
Steering, Dec 18, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING, THE CONTACT HEARD AN ABNORMALLY LOUD GRINDING NOISE COMING FROM THE STEERING WHEEL AREA. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT AND REQUIRED EXCESSIVE FORCE TO TURN LEFT AND RIGHT. SUNSET FORD (11700 GRAVOIS RD, ST. LOUIS, MO 63127, (314) 843-4431) WAS NOTIFIED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE12017 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), ALTHOUGH THE FAILURE WAS THE SAME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Steering, Dec 16, 2018
LOSS OF POWER STEERING AT LOWER SPEEDS, REQUIRES ME TO WORK HARDER TO TURN THE VEHICLE.
Steering, Dec 15, 2018
WHILE DRIVING STEERING BECAME DIFFICULT AND MADE NOISE WHILE TURNING THE STEERING WHEEL AT 30 MPH.
Power train, Dec 12, 2018
OVER THE SUMMER, I BEGAN SMELLING FUMES IN MY VEHICLE CABIN. THE LOCAL DEALER TOLD ME IT WAS DUE TO THE RECALL, AND I HAD NO REASON TO BE WORRIED. UNFORTUNATELY, DUE TO HOUSING ISSUES, THE RECALL GOT PUSHED TO THE BACK BURNER. SO, I HAD AN APPOINTMENT SCHEDULED FOR YESTERDAY, 12/11 TO HAVE THE RECALL ON MY VEHICLE FIXED. THEN LAST WEDNESDAY, 12/5 MY CAR KEPT SEIZING WHEN I WAS BRAKING OR ACCELERATING, AND I ALMOST WRECKED MY VEHICLE MULTIPLE TIMES. AFTER RULING OUT THE U JOINT OR DRIVE SHAFT, WE THEN FOUND THE GLISTENING LEAK ON THE PTU, AND WERE ABLE TO DEDUCE THE SMELL AS BEING DIFF FLUID DRIPPING DOWN ONTO THE EXHAUST AND COMING THROUGH THE CABIN. SINCE THE VEHICLE WAS NOT DRIVEABLE, THE NEXT MORNING, I CONTACTED THE FORD DEALER, WHO PUT ME INTO A RENTAL, AND WE GINGERLY DROVE THE VEHICLE TO THE DEALER THAT AFTERNOON. YESTERDAY, I GET A PHONE CALL CONFIRMING WHAT WE SUSPECTED THE PROBLEM TO BE. WHILE ON THE PHONE WITH THE SERVICE MANAGER, HE CONFIRMED THAT THIS IS DEFINITELY A KNOWN ISSUE WITH MULTIPLE FORD MODELS, AND HE IS COMPLETELY FAMILIAR WITH THIS PROBLEM. 24 HOURS INTO THIS, FORD IS SAYING IT'S NOT THEIR PROBLEM, AND THAT THERE'S NO "PROMOTIONS" THAT I'M ELIGIBLE FOR. I'M ABOUT AT MY WITS END. I HAVE ONE CHILD WITH SPECIAL NEEDS, AND I'M A SINGLE MOM. I DON'T KNOW WHAT TO DO TO GET THIS RESOLVED AND GET FORD TO FIX THEIR PROBLEM THAT IS NOW COSTING ME CLOSE TO $2,000. TO FURTHER DESCRIBE THE ISSUE, WHEN IT FINALLY GOT TO ITS WORST, WHEN COMPRESSING THE BRAKE, YOU WOULD HEAR A GRINDING NOISE AND THE CAR WOULD JUMP AS THOUGH IT WAS GOING TO STALL. THE SAME WOULD OCCUR AS YOU WERE ACCELERATING, AND CONTINUE UNTIL YOU GOT TO ABOUT 2000 RPM AND STEADILY COASTING. THE DEALER TOLD ME THAT THE GEARS WERE SO DAMAGED THEY WERE UNABLE TO FIX IT. I WILL UPDATE THIS THREAD LATER WITH PICTURES OF THE TRANSFER CASE THAT THEY TOOK OFF MY VEHICLE.
Electronic stability control (ESC), Dec 11, 2018
MY VEHICLE KEEPS GIVING ME A "SHIFT TO PARK" MESSAGE AFTER IT'S ALREADY IN PARK. I PURCHASED THE VEHICLE IN THE SUMMER OF 2012 AND IT'S A 2013. WITHIN THE FIRST MONTH OF HAVING IT THIS ISSUE BEGAN. I'VE MENTIONED IT SEVERAL TIMES WHEN I'VE TAKEN MY VEHICLE IN FOR SERVICE. I EVEN TOOK IT IN JUST FOR THAT ERROR MESSAGE AND WAS TOLD BECAUSE THE ISSUE COULDN'T BE DUPLICATED I WOULD HAVE TO BRING IT BACK WHEN IT HAPPENS AGAIN AND I STILL HAD TO PAY THE DIAGNOSTIC FEE OF $150 PLUS TAX.
Visibility/wiper, Dec 10, 2018
WHILE DRIVING AT APPROXIMATELY 35 MPH, THE REAR WINDOW SHATTERED SPONTANEOUSLY WITH NO SIGNS OF IMPACT. OUTSIDE TEMPERATURE APPROXIMATELY 32 DEGREES, INSIDE APPROXIMATELY 70 DEGREES. THE TEMPERED GLASS LITERALLY EXPLODED. NO OTHER PHYSICAL DAMAGE TO THE CAR APPARENT. AFTER DOING A GOOGLE SEARCH, I FOUND THIS IS NOT UNIQUE TO ME, AND THAT SUNROOFS AND WINDOWS OFTEN SHATTER SPONTANEOUSLY DUE TO MANUFACTURER DEFECTS THAT CAN BE LATENT FOR YEARS. SPECIFICALLY NOTED WAS FORD; IN PARTICULAR, THE F150. THIS CAR IS A FORD EXPLORER. THE ENTIRE WINDOW REQUIRES REPLACEMENT.
Power train, Dec 9, 2018
I WAS DRIVING DOWN THE HIGHWAY WHEN THE SUV SHUDDERED AND I HEARD SOMETHING BOUNCING DOWN THE UNDERSIDE OF THE SUV, WHICH ISSHUDDERONG EVERY BADATTHISPOINT SO I STOP SEEIF I COULD TELL WHAT THE PROBLEM WAS... INDEED I DID THERE WAS A LARGE PIECE OF MY TRANSFER CASE/ PTU MISSING I TRIED FINDING IT WITH NO LUCK .. I TRIED MOVING THE SUV OFF THE HIGHWAY BABYING IT JERKED AT 5 MPH MIND THEN AWD LIGHT FLASHED AND WENT RIGHT BACK OFF GOT OUT TO LOOK AGAIN YEAH WHOLE DRIVESHAFT HANGING DOWN.... NOW OUTSIDE MY SAFETY THANK GOD THIS HAPPENED AT LOW SPEED BUT THINK ABOUT THE VERY LARGE CHUNK OF METAL THAT SHOT OUT FROM UNDER MY SUV THANK GOD NO ONE WAS BEHIND ME THIS COULD HAVE BEEN VERY VERY BAD PLEASE LOOK INTO THIS IF YOU WOULD EMAIL ME I WILL TAKE PICS NEXT TIME I'M AROUND THE EXPLORER AND EMAIL THEM BACK ...APPROXIMATELY 45MPH WHEN PIECE CAME OFF AND 5MPH WHEN DRIVESHAFT FELL DOWN
Structure, Dec 5, 2018
THE FRONT HOOD PAINT HAS BUBBLED AND PEELED OFF THE FRONT EDGE. APPEARS TO HAVE BUBBLED IN MORE PLACES, NOW AWAITING EVEN MORE PEELING. OBVIOUSLY A PAINT DEFECT. ALTHOUGH I WILL ENTER A DATE - IT'S BEEN A CONSTANT DEFECT. (SPEAKING WITH OTHER FORD EXPLORER OWNERS - A COMMON COMPLAINT.) #2 ALSO, FOR SEVERAL YEARS THE CAR DRIVER DOOR SENSOR (?) LIGHT (HENCE THE CEILING LIGHTS) STAY ON (ALTHOUGH THE CEILING EVENTUALLY TURNS OFF WHILE DRIVING). THIS INDICATION THAT THE DOOR IS AJAR / NOT CLOSED IS FREQUENT AND OFTEN AND HAS BEEN LOOKED AT BY THE FORD DEALERSHIP IN VIRGINIA SEVERAL TIMES - WITH NO REPAIR / FIX. IT IS NOT CONSTANT BUT FREQUENT.
Other or unspecified, Dec 5, 2018
BROUGHT MY VEHICLE IN TO FORD DEALERSHIP FOR FORD CARBON MONOXIDE CUSTOMER SERVICE PROGRAM #17N03. WAS CALLED BY THE DEALERSHIP TO TELL ME THAT THE TRANSFER CASE IS LEAKING AND NEEDS TO BE REPLACED ALONG WITH THE SWAY BARS AND LINKS. I SEE THAT MANY OTHER COMPLAINTS HAVE BEEN LODGED REGARDING THIS TYPE OF REPAIR. FOR THE AGE OF THE VEHICLE AND HOW LITTLE IT IS DRIVEN THESE SEEM LIKE PRICEY REPAIRS. I DRIVE A 2013 FORD EXPLORER WITH 74,000 MILES ON IT. PLEASE ADVISE.
Steering, Dec 5, 2018
MY EXPLORER LIMITED 2013 HAS THE POWER STEERING SYSTEM DAMAGED, LOCKED AND I ALMOST HAD A HORRIBLE ACCIDENT WHEN IT LOCKED WHILE DRIVING. I LEARNED ABOUT A RECALL FOR THIS KNOWN ISSUE, HAD A CHAT SESSION A COUPLE OF DAYS AGO AND WAS INFORMED THAT MY VEHICLE DID NOT FALL INTO THE RECALL DATES RANGE FOR BARELY 6 MONTHS. I CONTACTED FORD AGAIN FOR RECONSIDERATION? IT IS EVIDENT THAT MY PROBLEM IS DUE TO A DEFECTIVE PART EXACTLY THE SAME AS THE ONE COVERED BY THE RECALL. I HAD READ A LOT OF INFORMATION ON LINE AND THE PROBLEM DESCRIBED IS IDENTICAL TO MINE. NO DOUBT THAT MY CAR WAS EQUIPPED WITH THE SAME DEFECTIVE PART EVEN THOUGH IT IS NOT COVERED BY THE RECALL DATES.
Steering, Dec 4, 2018
THE VEHICLE LOST POWER STEERING. LOCAL REPAIR SHOP INDICATED THAT THE ELECTRICAL POWER STEERING SYSTEM FAILED AND NEEDS TO BE REPLACED.
Steering, Dec 3, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 15 MPH IN A PARKING GARAGE, THE STEERING LOST POWER AND THE POWER STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TURNED OFF AND THE POWER STEERING RESUMED ONCE IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO RAY PEARMAN LINCOLN (256- 536-7451 (LOCATED AT 2501 BOB WALLACE AVE SW, HUNTSVILLE, AL 35805) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.
Other or unspecified, Dec 1, 2018
I BROUGHT THIS VEHICLE 3 YEARS AGO FROM LIBERTY FORD. MY TRUCK HAS BEEN SERVICED WITH THEIR COMPANY SINCE I BROUGHT THE CAR. NOW TODAY I WAS TOLD BY MY MECHANIC THAT I HAVE TO REPLACE MY TRANSFER CASE. I WAS UNABLE TO DRIVE THE TRUCK WAS STALLING, I COULDN'T DRIVE OR GIVE IT GAS IN THE MOTION WHEN I WAS DRIVING AND NEEDED TO BE TOWED TO MY MECHANIC SHOP. IT SOUNDED LIKE MY TRUCK WAS DRAGGING. THE COST OF A TRANSFER CASE IS OVER 1,000 NOT INCLUDING LABOR AND I THINK THIS SHOULD BE INVESTIGATED AND WITH A TRUCK ALMOST 6 YEARS OLD. I THINK IT'S A DEFECT AND ALSO MY CHECK ENGINE LIGHT IS ON FOR NO REASON AT ALL. PLEASE INVESTIGATE THIS CLAIM AND OTHER VEHICLE AS MINE. I THINK THIS SHOULD BE A RECALL AGAINST FORD.
Other or unspecified, Nov 30, 2018
EXHAUST MANIFOLDS HAVE DETERIORATED, ALLOWING EXHAUST GASES INTO THE CABIN WHEN VEHICLE IS MOVING. PROBLEM CONFIRMED BY REPAIR SHOP, WHICH ESTIMATES $2,000 TO REPLACE THE EXHAUST MANIFOLDS AND THE ATTACHED CATALYTIC CONVERTERS. THIS APPEARS TO BE A PROBLEM THAT IS KNOWN TO FORD, BASED ON NEWS ARTICLES.
Engine, Nov 29, 2018
EXHAUST FUMES INSIDE VEHICLE CAUSING NAUSEA AND HEADACHES. HAPPENING CONSISTANTLY FOR THE LAST 3YRS
Engine, Nov 29, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING IN A HIGH TRAFFIC AREA FOR OVER THIRTY MINUTES, THE CONTACT FELT DIZZY AND LIGHT HEADED. THE SYMPTOMS RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO WELSH MOTORS FORD (330-549-3925, LOCATED AT 13760 WOODWORTH RD, NEW SPRINGFIELD, OH 44443) WHERE IT WAS STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE CONTACT'S SYMPTOMS RETURNED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER SEVERAL TIMES. THE DEALER LATER DIAGNOSED THAT THE GASKET NEEDED TO BE REPLACED. AGAIN, THE CONTACT'S SYMPTOMS RETURNED. THE CONTACT STATED THAT DURING A FOUR HOUR ROAD TRIP, ONE OF HER FAMILY MEMBERS SUFFERED THE SAME SYMPTOMS. NO ONE RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND IT WAS DIAGNOSED THAT THE DUCT TAPE ON THE EXHAUST FELL OFF. THE DUCT TAPE WAS REPLACED, BUT THE SYMPTOMS CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE TECHNICIAN TEST DROVE THE VEHICLE AND STATED THAT THERE WAS NO FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE SITUATION AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,700.
Steering, Nov 29, 2018
FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2013 FORD EXPLORER VEHICLES MANUFACTURED MAY 17, 2010, THROUGH FEBRUARY 28, 2012. THE AFFECTED VEHICLES MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST. UNFORTUNATELY MY CAR IS NOT INCLUDED IN THIS TIMEFRAME BUT I AM CURRENTLY HAVING THIS ISSUE AND HAVE READ MANY OTHER FORD DRIVERS HAVE HAD THE SAME ISSUE BUT FORD DENIES TO FIX VIA RECALL. CAN YOU PLEASE INVESTIGATE AND EXTEND THE RECALL TO OTHER 2013 VEHICLES AS I OWN ONE AND THEY ARE DENYING ME TO FIX MY VEHICLE AND I AM SCARED TO DRIVE AND GET INTO A CAR ACCIDENT.
Steering, Nov 28, 2018
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE POWER STEERING MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (LINDSAY FORD, 11250 VEIRS MILL RD, SILVER SPRING, MD) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000. *TT*JB
Other or unspecified, Nov 19, 2018
ABOUT A YEAR AGO I WENT THROUGH THE PROCESS TO GET MY EXPLORER 'FIXED' WITH THE EXHAUST SMELL ISSUE. AND I THOUGH ALL WAS WELL. THEN THIS YEAR ONCE I STARTED USING THE HEATER IN MY VEHICLE IT BECAME MUCH WORSE THAN IT WAS LAST YEAR. MY TODDLER COMPLAINS OF HEAD ACHES AFTER CAR RIDES AND I GET LIGHT HEADED AND VERY NAUSEOUS. IF THE CAR IS LEFT RUNNING FOR EVEN 30 SECONDS WITH 50 FEET OF CLEARANCE BEHIND IT THE CABIN IS FILLED WITH AN UNBEARABLE AMOUNT OF EXHAUST SMELL. I'M SCARED FOR THE LIVES OF MY CHILDREN DRIVING THIS VEHICLE NOW THAT IT'S WINTER AND I NEED TO BE ABLE TO RUN THE HEATER. IT IS FINE AS LONG AS I HAVE THE CLIMATE CONTROL TURNED COMPLETELY OFF. BUT THAT'S UNREASONABLE WHEN IT'S 19 DEGREES OUTSIDE AND I HAVE YOUNG CHILDREN. I BOUGHT A CAR WITH A HEATER I SHOULD BE ABLE TO USE IT. LIKE I SAID IT IS MUCH WORSE WHEN THE CAR IS JUST SITTING PARKED AND RUNNING BUT THE SMELL IS PRESENT AT ALL TIMES WHILE THE HEATER IS IN USE.
Steering, Nov 14, 2018
LOSS OF POWER STEERING ASSIST. STEERING WHEEL LOCKS UP WHILE DRIVING AND MAKING A TURN OFF THE HIGHWAY AND TURNING OUT OF PARKING LOTS. MAKING THIS AN EXTREMELY DANGEROUS SITUATION, NOT ONLY FOR ME BUT OTHER DRIVERS AROUND ME
Steering, Nov 13, 2018
PUT THE VEHICLE IN REVERSE TO BACK OUT OF THE DRIVEWAY. POWER STEERING WAS FROZEN, POWER STEERING WARNING LIGHT WAS ON. PULLED BACK INTO DRIVEWAY WITH GREAT DIFFICULTY DUE TO NO STEERING ASSIST OR POWER STEERING. THE NEXT DAY, NO WARNING LIGHT OR PROBLEM. TOOK TO LOCAL GOODYEAR, THEY DUPLICATED THE PROBLEM AFTER RUNNING AND DRIVING IT FOR A FEW HOURS. THERE WAS NO LIGHT OR CODE THAT SHOWED UP FROM PREVIOUS DAY'S ISSUE. ONCE PROBLEM WAS DUPLICATED THEY DETERMINED IT WAS THE RACK N PINION THAT WAS NOT FUNCTIONING PROPERLY. HAD TO REPLACE THE ENTIRE SYSTEM.