2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Other or unspecified, Aug 24, 2017
EXHAUST FUMES ENTERING THE PASSENGER COMPARTMENT. VEHICLE IN MOTION WITH THE AIR CONDITIONER ON. THE VEHICLE WAS TAKEN TO A FORD DEALERSHIP FOR REPAIR. THE DEALER MADE A REPAIR THAT WAS GOING TO FIX THE PROBLEM BUT IT MADE IT WORST. I TOOK THE VEHICLE BACK AND THEY ADVISED THAT THEY ARE WAITING FOR FORD ENGINEERS TO FIGURE OUT THE PROBLEM. ITS BEEN OVER TWO YEARS NOW.
Fuel/propulsion system, Aug 23, 2017
I RECENTLY WENT INTO MY CAR AND BEGIN DRIVING IT AND NOTICED AN AWFUL SMELL OF BOILED/ ROTTEN EGGS OR SULFUR SMELL AND COULD NOT UNDERSTAND WHAT THIS COULD BE, SO AFTER DURING SOME RESEARCH ON GOOGLE I SAW THAT THIS WAS A COMMON ISSUE AND BROUGHT IT INTO MY DEALERSHIP WHO I TAKE MY CAR TO FOR ALL OF MY ROUTINE MAINTENANCE. I AM ABLE TO PRESENT THEM WITH ALL OF THE TECHNICAL SERVICE BULLETINS (TSB) ABOUT THIS ISSUE AND THE FOLKS HERE HAVE NO IDEA ABOUT. IF THE CAR IS DRIVING AT ANY RATE WINDOWS UP OR DOWN THE CAR HAS THIS AWFUL ODOR. THE ODOR WAS SO BAD THAT WHEN I PULLED IT INTO THE DEALERSHIP SERVICE CENTER IT COMPLETELY FILLED THE DEALERSHIP AND HAD EVERYONE COMPLAINING (MAINLY EMPLOYEES). BUT THEY HAD NO IDEA ABOUT THE ISSUES WITH THESE TRUCKS. I AM CURIOUS WHY THERE HASN'T BEEN A RECALL ON SOMETHING THAT SEEMS TO BE REOCCURRING ISSUE BUT I AM EVEN MORE DISAPPOINTED THAT FORDS EMPLOYEES DON'T KNOW THESE COMMON ISSUES WITH THEIR CARS. IT IS NOT POSSIBLE TO DRIVE IN THAT CAR WITHOUT THIS BEING FIXED AND I DEFINITELY BELIEVE IT CAN CAUSE AN ACCIDENT OR WORST END LIVES. I WILL NOT BE ABLE TO PUT MY KIDS IN THIS CAR AS LONG AS THIS REMAINS AN ISSUE.
Steering, Aug 22, 2017
I WAS PARKED CAME BACK TO MY CAR STARTED IT AND STARTED TO BACK UP TO PULL MY CAR OUT OF PARKING SPOT AND STEERING WHEEL WOULD NOT TURN AFTER BACKING UP AND PULLING FORWARD. A FEW SECONDS LATER A LIGHT CAME ON AND BLINKED POWER STEERING FAULT I SHUT CAR OFF AND TURNED ON AGAIN SAME THING. I LOOKED IT UP AND CAME ACROSS A RECALL FOR 2013 FORD EXPLORERS BUT BUILD DATE ONLY RUNS THROUGH FEB 2012 RECALL NUMBER 14S06 AND MY CAR WAS BUILT IN DEC 2012 SO I DON'T FALL IN THE RECALL. RESEARCHED A BIT AND THERE ARE TONS OF CONSUMERS WITH 2013 FORD EXPLORERS WITH SAME FAULT AND THEY DON'T FALL IN THE RECALL JUST LIKE ME. I'M NOT SURE HOW WE ALL GOT LEFT WHEN WE ALL HAVE THE SAME EXACT ISSUE AND PROBLEMS AS THE PEOPLE IN THE RECALL. I CALLED FORD CORPORATE AND RECEIVED A CASE NUMBER AND EVEN THOUGH ITS THE SAME ISSUES AS RECALL THEY SAY FORD CORPORATE WONT COVER IT AND IT COSTS $1600 TO REPLACE THE RACK AND PINON. VERY DISAPPOINTING THAT FORD TREATS THEIR CONSUMERS THIS WAY WHEN THERE IS A LOT OF PEOPLE COMPLAINING OF THE SAME EXACT ISSUE AND THE SAME YEAR CAR BUT CUT THE BUILD DATE OFF EARLY. THERE ARE A TON OF COMPLAINTS ON THIS SITE ALONE NOT TO MENTION CAR COMPLAINTS SITE. NHTSA SHOULD REOPEN THE CASE AND HELP OUT THE PEOPLE WITH THE SAME ISSUE. THANKFULLY I WAS IN A PARKING LOT GOING SLOW WHEN IT OCCURED CAUSE I COULD HAVE GOT INTO A TERRIBLE ACCIDENT WITH ALL THE KIDS IN THE CAR IF I WAS ON THE MAIN STREET. THIS IS A SAFETY HAZARD AND SHOULD NOT GO OVERLOOKED! AND A VERY EXPENSIVE ONE AT THAT! I WOULD HAVE NEVER PUT MYSELF AND CHILDREN IN THE JEOPARDY OF DRIVING A CAR WITH A FAULT LIKE THAT IF I KNEW FORD 2013 HAD SUCH A BIG SAFETY PROBLEM SUCH AS THIS AND I AM SHOCKED AT HOW MANY PEOPLE WERE LEFT OUT OF THE RECALL AND HAVE COMPLAINED AND NOTHING HAS BEEN DONE ABOUT IT.
Power train, Aug 20, 2017
A YELLOW WRENCH COMES ON IN THE DASH WITHOUT ANY REASON. CAR EXPERIENCE COMPLETE LOSS OF ACCELERATION. BRAKES ARE FUNCTIONAL. ENGINE EXPERIENCE HESITATION. RESTARTING THE ENGINE MAKES THE PROBLEM GO AWAY. THIS IS A VERY DANGEROUS SITUATION WHICH HAPPENS RANDOMLY AT HIGHWAY SPEED.
Other or unspecified, Aug 16, 2017
EXHAUST SMELL INSIDE CABIN, ESPECIALLY WHEN STATIONARY
Structure, Aug 16, 2017
PAINT AROUND THE EDGE OF THE HOOD IS BUBBLING AND CHIPPING OFF.
Engine, Aug 16, 2017
UNDER MODERATE TO HARD ACCELERATION STRONG SMELL OF EXHAUST FUMES INSIDE PASSENGER COMPARTMENT OF VEHICLE. CAN MAKE IT HAPPEN ON DEMAND.
Engine, Aug 15, 2017
THE TURBO BOOST WENT OUT ON MY 2013 EXPLORER, I HAVE HAD THIS VEHICLE FOR 15 MONTHS AND IT HAS 76000 MILES ON IT. APPARENTLY THE PART IS BACKORDERED DUE TO THIS HAPPENING TO A TON OF EXPLORERS. I HAD TO GO ON A WAITING LIST AND I AM NUMBER 488 TO GET THIS PART, THEY ARE TELLING ME IT WILL TAKE MONTHS AND IT IS UNSAFE TO DRIVE. I COULD LOOSE POWER WHEN DRIVING AND MAKE THINGS WORST. THIS IS A SAFETY ISSUE AND I CAN'T BE WITHOUT A CAR. THE DEALERSHIP WILL NOT GIVE ME A LOANER CAR EITHER. I HAVE SEEN A LOT OF E-MAILS REGARDING THE SAME THING, DON'T YOU THINK THAT THIS SHOULD BE A RECALL DUE TO SAFETY ISSUES? I AM BESIDE MYSELF AND HAVE KNOW IDEA HOW I AM GOING TO BE WITHOUT A CAR, DO I CHANCE DRIVING IT AND MAY POSSIBLE GET KILLED BECAUSE I LOOSE POWER? THE CHECK ENGINE LIGHT COMES ON AND OFF ALL THE TIME WHEN DRIVING NO MATTER WHERE I AM DRIVING...
Fuel/propulsion system, Aug 10, 2017
THE SMELL OF GAS THROUGH THE AC VENTS AT ALL TIMES. IT IS ESPECIALLY STRONG WHEN THE AIR IS FIRST TURNED ON.
Steering, Aug 10, 2017
I LOST POWER TO THE ELECTRIC POWER STEERING WHILE PARKED. IT NEEDED TO BE REPLACED AT MY OWN COST.
Other or unspecified, Aug 9, 2017
UNDER STRAIN WITH AIR CONDITIONING IN RECYCLE MODE THE EXHAUST FUMES FILL THE CABIN OF THE VEHICLE. IN MAY 2016 THE DEALER PREFORMED TSB 14.0130 REPROGRAMMING OF THE HVAC MODULE. REPLACED AIR EXTRACTORS AND REAR FENDER MOULDINGS. RETESTED IT AND SAID IT WAS OK. AFTER DOING THEIR REPAIR IT DID HELP SOME BUT IT HAS NOT SOLVED THE PROBLEM.
Other or unspecified, Aug 9, 2017
EXHAUST FROM THE ENGINE COMES INTO THE PASSENGER AREA OF THE VEHICLE, ESPECIALLY ON LONG TRIPS CAUSING HEADACHES. AT FIRST I THOUGHT IT WAS AN ISSUE OF OUTSIDE AIR COMING IN BUT I HAVE THE BUTTON PUSHED FOR INSIDE AIR. THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THE VEHICLE AT THE END OF 2013.
Engine, Aug 9, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT VARIOUS SPEEDS, THERE WAS AN ODOR OF EXHAUST/CARBON MONOXIDE EMITTED THROUGH THE VENT OF THE VEHICLE, CAUSING THE DRIVER TO BECOME DROWSY WHILE DRIVING. THE CONTACT STATED THAT THE EXHAUST ODOR REMAINED PERMANENTLY IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AUTONATION FORD DEALER, LOCATED ON 1227 GULF FREEWAY, HOUSTON, TX 77034 WHERE IT WAS DIAGNOSED THAT THE EXHAUST SYSTEM NEEDED TO BE REFILL. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE CONTACT CALLED THE MANUFACTURER WHERE IT WAS INFORMED THAT THE WARRANTY DID NOT COVER THE REPAIR AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 48,126.
Engine and engine cooling, Aug 9, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT NOTICED AN ABNORMAL CARBON MONOXIDE ODOR INSIDE THE VEHICLE WHILE USING THE AIR CONDITIONER. THE ODOR WAS ALSO PRESENT WHEN THE CONTACT ACCELERATED TO PASS OTHER VEHICLES OR WHILE DRIVING HIGH SPEEDS. IN JUNE OF 2013, THE VEHICLE WAS TAKEN TO LEIF JOHNSON FORD (501 E KOENIG LN, AUSTIN, TX 78751) WHERE THEY VERIFIED THE PROPER SEAL OF SEALED MECHANIC JOINTS. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER IN AUGUST OF 2013 DUE TO THE ODOR. THE DEALER CHECKED THE MOULDING, ADHESIVE GRILL, INLET VALVE, ASSEMBLY AUTO DRAIN, UNDER COAT, AND PERFORMED TSB 121204 WHERE THEY REPLACED THE CO-SEAMS AND INSTALLED BOTH NEW VENTS. IN SEPTEMBER OF 2013, THE CONTACT TOOK THE VEHICLE TO A SECOND DEALER (COVERT FORD LINCOLN, 11514 RESEARCH BLVD, AUSTIN, TX, 78758,) IN REFERENCE TO THE CARBON MONOXIDE ODOR DUE TO ACCELERATION. THE DEALER CHECKED THE CABIN AIR FILTER AND EXHAUST FOR LEAKS/DAMAGE, ALONG WITH REGULAR ROUTINE MAINTENANCE; HOWEVER, NO DIAGNOSIS WAS PROVIDED. THE CONTACT SENT A LETTER TO THE SECOND DEALER IN OCTOBER OF 2013 ABOUT THE ODOR IN REFERENCE TO FINDINGS FROM THE INTERNET. THE CONTACT ASKED THE DEALER TO COMPARE THE FAILURES AND INFORM HER OF FORD'S OUTCOME. THE CONTACT TOOK THE VEHICLE TO TOW OTHER MECHANICS WHERE THE EXHAUST WAS ADJUSTED; HOWEVER, THE REMEDY FAILED. THE FAILURE CONTINUED THROUGHOUT THE YEARS AND THE FORD DEALERS COULD NOT PROVIDE A SOLUTION THROUGH JUNE OF 2015. THE CONTACT STOPPED ATTEMPTING TO REPAIR THE VEHICLE DUE TO FRUSTRATION, TIME, AND MONEY. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 5,800.
Other or unspecified, Aug 7, 2017
EXHAUST FUMES ARE LEAKING INSIDE THE CABIN WHILE DRIVING AND AFTER ACCELERATING.
Visibility/wiper, Aug 7, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE DRIVING 65 MPH, THE DRIVER'S SIDE WINDSHIELD PANEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
Engine and engine cooling, Fuel/propulsion system, Aug 7, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS ON AN INCLINE WITH THE ACCELERATOR PEDAL DEPRESSED, THE ODOR OF CARBON MONOXIDE ENTERED THROUGH THE CABIN WITHOUT WARNING. WHILE THE AIR CONDITIONER WAS IN RECIRCULATION MODE, THE CONTACT ATTEMPTED TO ACCELERATE PAST OTHER VEHICLES AND THE ABNORMAL ODOR WAS NOTICED. THE DEALER (ED SHULTS FORD-LINCOLN, 2258 WASHINGTON ST, JAMESTOWN, NY, 14701 716-484-0121) WAS CONTACTED FOUR YEARS AGO (ONE YEAR AFTER PURCHASING THE VEHICLE) IN REFERENCE TO THE ABNORMAL ODOR. THE CONTACT WAS INFORMED THAT THERE WAS NO OPEN RECALL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 10...UPDATED 09/28/17 * UPDATED 10/27/2017*JS
Structure, Aug 7, 2017
WINDSHIELD PILLAR, LEFT SIDE IS LOOSE AND HAS CAUSED THE WEATHER STRIPPING TO DEGRADE AND DETACH. HAVE READ FROM OTHER OWNERS THE PILLAR MOLDING WILL DETACH WHEN DRIVING DOWN THE ROAD.
Engine and engine cooling, Aug 7, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY WITH THE AIR CONDITIONER ACTIVATED, THE CONTACT SMELLED AN EGG-LIKE ODOR INSIDE THE VEHICLE. THE CONTACT ROLLED DOWN THE WINDOWS TO RELEASE THE ODOR FROM THE CABIN OF THE VEHICLE. FREEDOM FORD OF EVENSBURGH, PENNSYLVANIA WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL. THE DEALER FURTHER STATED THAT AN EXTENSIVE PROCEDURE WOULD HAVE TO BE PERFORMED TO ADDRESS THE ISSUE, WHICH INCLUDED REMOVING THE BUMPER TO LOCATE THE ODOR. THE MANUFACTURER STATED THAT THERE WAS A TSB FOR THE FAILURE, BUT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Engine and engine cooling, Aug 3, 2017
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. WHILE THE VEHICLE WAS IDLING, THE CONTACT NOTICED AN ABNORMAL, STRINGENT EXHAUST ODOR WITHOUT WARNING. THE ODOR WAS ALSO NOTICED INSIDE THE VEHICLE WHILE DRIVING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT WAS THE CONTACT'S RESPONSIBILITY TO HAVE THE VEHICLE DIAGNOSED, AND THAT THERE WAS NO RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Other or unspecified, Aug 3, 2017
FUMES ACCUMULATE IN THE CABIN OF THE TRUCK WHILE OPERATING CAUSING LIGHTHEADEDNESS AND HEADACHES SINCE WE PURCHASED THE VEHICLE
Other or unspecified, Aug 3, 2017
I AM EXPERIENCING THE DRIVER "DOOR AJAR" ISSUE WITH MY 2013 FORD EXPLORER. THE VEHICLE HAS 36K MILES. I WAS TOLD THAT THE DOOR LATCH ASSEMBLY IS BAD. WHEN THE DOOR IS CLOSED THE VEHICLE'S COMPUTER THINKS IT'S OPEN AND KEEPS SENDING ALARMS FROM THE PANEL. I HAVE BEEN RESEARCHING THIS ISSUE AND IT SEEMS THAT MANY FORD PRODUCTS ARE EXPERIENCING THIS ISSUE. I AM COMPLAINING BECAUSE I THINK FORD NEEDS TO RECALL AND CORRECT THE FAULTY DOOR LATCH. THIS PROBLEM IS ALSO A SAFETY ISSUE FOR ME. I HAVE GRANDCHILDREN THAT OFTEN RIDE WITH ME. BECAUSE THE VEHICLE THINKS THE DOOR IS OPEN, I CAN NOT ACTIVATE THE LOCKS. SO WHILE THE CAR IS IN MOTION, IT'S UNLOCKED. I CAN NOT DRIVE MY GRANDCHILDREN IN THIS VEHICLE FOR FEAR THAT ONE WILL OPEN THE DOOR WHILE THE CAR IS IN MOTION. VERY UNSAFE. I HAVE TO COME OUT OF POCKET TO FIX THIS ISSUE. FORD SHOULD BE ASHAMED OF THEMSELVES. THEY KNOW ABOUT THIS ISSUE WITH SOME OF THEIR 2011 - 2014 EXPLORES, ESCAPES AND ETC. THEY DON'T GIVE A HOOT.
Other or unspecified, Aug 3, 2017
WHEN DRIVING MY FORD EXPLORER TO GET ON THE HIGHWAY, I STARTED SPEEDING UP AND THE RPM'S WENT HIGHER THAN 3.5 FOR JUST A LITTLE TIME FRAME, BUT THEN THIS AWFUL SMELL (SMELLS LIKE BURNT HAIR) STARTED COMING IN THROUGH THE VENTS. I BELIEVE THE SMELL IS COMING FROM THE EXHAUST SYSTEM.
Other or unspecified, Aug 2, 2017
EXHAUST FUMES ENTERING CABIN AFTER ACCELERATION ONTO FREEWAY OR PASSING. MUST OPEN WINDOWS TO CLEAR CABIN OF FUMES. THE PROBLEM WAS REPORTED TO TOMMIE VAUGHN MOTORS, INC. IN HOUSTON, TX AFTER PURCHASE IN 2013. I WAS ASSURED THERE WAS NO WAY EXHAUST FUMES COULD ENTER THE CABIN OF THE VEHICLE. I HAVE SPOKEN WITH LOCAL DEALER HEAR IN GALVESTON, TX AND WAS TOLD FORD HAS NOT DETECTED PROBLEMS WITH EXPLORER MODELS OTHER THAN POLICE INTERCEPTOR. PLEASE ADD MY VEHICLE TO LIST OF CIVILIAN MODELS WITH EXHAUST FUME ISSUES. DATE OF ORIGINAL OCCURRENCE BELOW IS APPROX. AS I DO NOT RECALL THE EXACT DATE FIRST REPORTED TO DEALER.
Other or unspecified, Aug 2, 2017
EXHAUST/GAS SMELL IN CABIN. WHEN CAR IS TURNED ON AND RUNNING.