2013 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,234 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Explorer model years with reports.
Of the 2013 reports, 44 involved a crash and 11 involved a fire. 61 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
Campaign 21V746000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Fuel system, gasolineDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Campaign 15V812000 on NHTSA.gov
Structure, body, doorMar 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
Campaign 15V171000 on NHTSA.gov
Steering, electric power assist systemMay 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
Campaign 14V286000 on NHTSA.gov
Latches/locks/linkagesJun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
Campaign 13V270000 on NHTSA.gov
Fuel system, gasolineMay 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Campaign 13V227000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 27, 2013
Ford is recalling certain model year 2012 Taurus, Lincoln MKS, and model year 2013 Explorer vehicles manufactured July 19, 2011, through March 15, 2012. In the affected vehicles, the fuel tanks may have a marginally sealed seam in the side of the tank. As a result, the fuel tanks may not provide the expected strength in the event of an impact. The tanks may also leak.
A fuel leak in the presence of an ignition source may result in a fire.
Ford will notify owners, and dealers will inspect the fuel tanks and replace them as necessary, free of charge. The recall began on May 9, 2013. Ford's recall campaign number is 13S03. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V109000 on NHTSA.gov
Representative owner complaints
2,234 reports, newest first.
Electrical system, Oct 24, 2014
DOOR SENSOR KEEPS BEEPING INFORMING ME THE DOORS ARE NOT CLOSED,, WHEN THEY ARE. ANNOYING BEEPING CONTINUES WHEN DRIVING EVERY TIME I STEP ON THE BRAKES. THIS HAS GONE ON FOR OVER A MONTH NOW. *TR
Service brakes, Oct 21, 2014
AT THE TIME OF THIS INCIDENT- I HAD JUST LEFT THE DEALERSHIP FROM HAVING AN INSPECTION, OIL CHANGE, AND TIRE ROTATION WHEN THE BRAKES ON THE EXPLORER LOCKED UP. I PULLED OVER TO FIND THE RIM AND TIRE EXTREMELY HOT TO THE TOUCH. I HAD PREVIOUSLY REPORTED THE SAME ISSUE AT LEAST TWICE IN PRIOR, BUT SEPARATE INCIDENTS. EACH TIME THE DEALERSHIP FIXED THE ISSUE BY CLEANING OUT CORROSION AND LUBRICATING THE CALIPER. I THINK THAT ITS ABOUT TIME THEY REPLACED THE CALIPER- AFTER ALL ITS STILL UNDER WARRANTY. *TR
Other or unspecified, Oct 21, 2014
HEAR A THUNK WHEN CHASSIS UNDER CERTAIN STRESS. DEALERSHIP REPORTS IT IS LIKELY BODY SUPPORTS THAT NEED TO BE REPLACED.
Fuel system, Gasoline, Oct 20, 2014
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS EMITTING STRONG GASOLINE FUMES INTERMITTENTLY. THE CONTACT INDICATED THAT THE AUTHORIZED DEALER REPLACED THE AIR EXTRACTOR BY THE REAR BUMPER. HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES BUT WAS UNABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Engine, Oct 17, 2014
WE LEASED A 2013 FORD EXPLORER IN OCTOBER OF 2012. WITHIN ABOUT A MONTH, WE BEGAN SMELLING EXHAUST INSIDE THE CAR. I BROUGHT MY CAR INTO A DEALERSHIP IN NEW YORK, WHO TOLD ME THAT I WAS NOT USING THE AIR CONDITIONING PROPERLY. SO, I THOUGHT THE EXHAUST WAS GETTING INSIDE THE CAR BECAUSE OF SOMETHING I WAS DOING. I NOW KNOW THAT LOTS OF PEOPLE ARE HAVING THIS PROBLEM. I HAVE NOW BROUGHT MY CAR BACK INTO A DEALERSHIP IN FLORIDA. THE EXHAUST PROBLEM IS GETTING WORSE, AND I AM NERVOUS FOR MY FAMILY. I HAD THE CAR CHECKED, AND CARBON MONOXIDE WAS FOUND INSIDE THE CAR. *TR
Electrical system, Structure, Oct 14, 2014
THE DOOR AJAR LIGHT (DRIVERS DOOR) INDICATES ON DASH AND BEEPS EVEN THOUGH THE DOOR IS CLOSED. INTERIOR LIGHTS STAY ON MAKING IT HARD TO SEE AT NIGHT. INTERIOR LIGHTS STAY ON AFTER LEAVING VEHICLE FOR SEVERAL MINUTES THINKING THE DOOR IS OPEN, RUNNING DOWN BATTERY. VEHICLE'S ALARM SYSTEM ACTIVATES CONTINUOUSLY AS IT THINKS THE DOOR IS OPEN. VEHICLE STILL UNDER WARRANTY AND FORD DEALER REPLACED LEFT FRONT DOOR LATCH ASSEMBLY PART # DG1Z-5421813-A. *TR
Engine and engine cooling, Oct 14, 2014
ON MORE THAN ONE OCCASION, I HAVE SMELLED EXHAUST FUMES INSIDE MY VEHICLE UPON ACCELERATION. IT HAS GAVE ME A HEADACHE AND HAS MADE ME FEEL NAUSEOUS. MY CHILDREN HAS EXPERIENCED THE SAME SYMPTOMS AS I HAVE. *TR
Engine and engine cooling, Oct 13, 2014
EXHAUST SMELL COMING THROUGH AC VENTS WHILE DRIVING. ALL SPEEDS. *TR
Engine and engine cooling, Oct 7, 2014
TL* THE CONTACT OWNS 2013 FORD EXPLORER. THE CONTACT STATED THAT WHEN ACCELERATING, EXHAUST FUMES EMITTED INSIDE THE VEHICLE. THE FAILURE RECURRED EVERY TIME THE VEHICLE WAS DRIVEN. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR EXTRACTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.
Vehicle speed control, Oct 1, 2014
THE PROBLEM HAS HAPPENED ONCE IN THE PAST, I WOULD GUESS ABOUT A YEAR AGO, AND IT HAPPENED TWICE ON THE 25TH OF SEPTEMBER. WHEN APPLYING THE BRAKES TO STOP THE CAR, THE BRAKES WORK BUT THE CAR ENGINE DOESN'T RESPOND - THAT IS THE RPM OF THE ENGINE REMAINS CONSTANT AND DOESN'T SLOW DOWN. IT FORCES THE DRIVER TO USE EMERGENCY MEASURES SUCH AS APPLYING GREAT PRESSURE ON THE BRAKE PEDAL, USING THE HAND BRAKE AND PUTTING THE CAR IN NEUTRAL. I RESUMED DRIVING AND THE PROBLEM DID NOT MANIFEST ITSELF. I AM WEARY OF BRINGING THE CAR TO THE FORD DEALERSHIP BECAUSE THEY MAY NOT BE ABLE TO DUPLICATE THE SAME PROBLEM (WHICH IS WHAT HAPPENED TODAY). HAVE OTHER PEOPLE COMPLAINED IN THE PAST ABOUT THIS ISSUE? *TR
Electrical system, Sep 28, 2014
I PURCHASED MY 2013 FORD EXPLORER TWO YEARS AGO. IT HAS APPROXIMATELY 16,000 MILES. ON SEPTEMBER 23, 2014 I COULDN'T START MY CAR. I HAD THE AUTO CLUB JUMP THE BATTERY AND THEN TOOK IT IN IMMEDIATELY TO MY MECHANIC TO REPLACE THE BATTERY. UPON EXAMINATION, HE DETERMINED THAT THE POSITIVE BATTERY TERMINAL HAD EXCESSIVE CORROSION AND THE CORROSION WAS SO BAD THAT THE BATTERY CLAMP HAD TOTALLY ERODED. THIS REQUIRED NOT ONLY REPLACEMENT OF THE BATTERY BUT THE BATTERY CABLES. THE MECHANIC EXPLAINED THAT THE ENTIRE CABLING MECHANISM WOULD COST APPROXIMATELY $400 AND THAT THE LABOR WOULD BE EXTENSIVE BECAUSE OF THE WAY FORD ENGINEERED THE CONNECTION. (THE MECHANIC HAD TO DISASSEMBLE VARIOUS COMPONENTS IN THE ENGINE AREA TO MAKE THE CONNECTION). THE ENTIRE COST OF REPLACING THE BATTERY WAS OVER $1,000. ALSO, I WAS INFORMED THIS IS NOT UNDER WARRANTY. THE MECHANIC ALSO TOLD ME HE BECAME AWARE OF OTHERS WHO HAD THE SAME PROBLEM AND IN ONE CASE THE BATTERY EXPLODED. THANKFULLY THAT DIDN'T HAPPEN IN MY CASE. I'VE HAD SEVERAL EXPLORERS OVER THE YEARS AS WELL AS OTHER MAKES AND MODELS AND I HAVE NEVER HAD A BATTERY THAT CORRODED TO THIS EXTENT AND CERTAINLY NOT IN A VEHICLE JUST 2 YEARS OLD. I MAINTAIN MY VEHICLE REGULARLY AND WAS SHOCKED THAT THIS HAD OCCURRED. I WONDER IF FORD HAS DESIGNED THIS ENTIRE BATTERY FAILURE AND CONFIGURATION SO AS TO CREATE MORE REPAIR BUSINESS. WHILE NO INJURY OCCURRED WITH ME, IT IS PERHAPS JUST A MATTER OF TIME BEFORE SOMEONE DOES ENCOUNTER A DANGEROUS SITUATION. . *TR
Fuel/propulsion system, Sep 24, 2014
PURCHASED 2013 FORD EXPLORER WITH AROUND 33K MILES ON IT. SHORTLY AFTER I HAD IT I NOTICED GAS ODOR IN GARAGE AND DISMISSED IT THINKING IT WAS LAWN MOWER ETC. THEN OVER A SHORT TIME REALIZED THE ODOR MUST BE COMING FROM CAR AND THE ODOR WAS MORE EVIDENT AFTER I FILL UP WITH GAS. I LOOKED ON LINE TO FIND OUT THERE IS A RECALL ON LEAKY FUEL TANKS AND WHEN I CALLED FORD WAS TOLD MY VIN # ISN'T INCLUDED IN THE RECALL. BUT, I SMELL GAS! THE ODOR WAS SO STRONG THIS MORNING I WAS SCARED TO START IT, NOT KNOWING WHAT WOULD HAPPEN. I'VE ONLY HAD THIS VEHICLE 5 MONTHS NOW, PURCHASED USED. TODAY I HAVE MY CAR AT A DEALER/MECHANIC THAT CONFIRMED THE ODOR COMING FROM GAS TANK, THEY WILL KEEP IT OVERNIGHT AND CHECK WHERE THE LEAK IS COMING FROM. I WAS TOLD IF ITS FROM "FUEL PUMP" THE MANUFACTURE WARRANTY MIGHT COVER COSTS IF ITS FROM THE "FILLER NECK" IT WILL NOT BE COVERED. AT THIS POINT I WOULD LOVE TO GET RID OF THIS VEHICLE. WE ALSO HAD TO BUY A NEW AC ONLY 3 MONTHS AFTER I PURCHASED THE CAR...LONG STORY THERE TOO!!! COSTING ME MORE $ THAN ITS WORTH AND I WILL NEVER BUY A FORD AGAIN! *TR
Power train, Sep 23, 2014, crash
I WAS LEAVING TO RUN ERRANDS I START THE CAR & SEEN I FORGOT SOMETHING SO I LEFT IT RUNNING OPENED DOOR & IT ROLLED BACK INTO OUR CARPORT POLE WHILE IN PARK. IT HAS BEEN GIVING A SHIFT TO PARK WARNING FOR ABOUT A MONTH WHEN THE CAR IS IN PARK AND TURNED OFF THIS IS THE 3RD TIME WE HAVE HAD TROUBLE SINCE WE BOUGHT JUNE 6. HERE'S MAINTENANCE JULY 7,2104 FRONT WHEEL BEARING AUGUST 6,2014 THE MOLDING CAME OFF WINDSHIELD PASSENGER SIDE WHILE DRIVING & THE DRIVERS SIDE WAS LOOSE. SEPTEMBER 23,2014 ROLLING BACKWARDS WHILE IN PARK. WE ALSO HAVE A PICTURE OF THE WARNING SHIFT TO PARK. *TR
Engine, Sep 10, 2014
I PURCHASED A USED 2013 FORD EXPLORER ONE WEEK AGO. WHEN PULLING OUT OF MY DRIVEWAY, THE VEHICLE BEGAN TO SHAKE REALLY BAD AND WOULD NOT ACCELERATE. I HAD TO COAST INTO MY NEIGHBORS DRIVEWAY AND THROUGH MY YARD. I TURNED OFF THE VEHICLE. MIND YOU, MY HUSBAND EXPERIENCED THE SAME THING WHEN HE PICKED UP THE VEHICLE FROM THE DEALERSHIP BUT WHEN HE RESTARTED THE VEHICLE, EVERYTHING SEEMED OK. THINKING IT WAS RELATED TO MY HUSBAND'S EXPERIENCE, I RESTARTED THE VEHICLE. EVERYTHING SEEMED TO BE OK UNTIL I TRIED LEAVING OUT OF MY DRIVE WAY. AGAIN, THE VEHICLE SHOOK REALLY BAD AND WOULD NOT ACCELERATE. I AGAIN COASTED INTO MY NEIGHBORS DRIVEWAY AND THIS TIME THE ENGINE LIGHT CAME ON. I IMMEDIATELY CALLED THE DEALERSHIP AND THEY HAD TO TOW IT IN TO SERVICE. IT IS GOING ON DAY 3 OF THE WORK WEEK AND THEY STILL HAVE NOT LOOKED AT IT. REALLY NOT A GOOD SIGN SEEING AS THOUGH WE LITERALLY JUST BOUGHT THE VEHICLE. I'M GLAD IT HAPPENED LEAVING MY DRIVEWAY AND NOT ON THE HIGHWAY. *TR
Vehicle speed control, Sep 4, 2014
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE WOULD DECELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE CONTACT MENTIONED THAT THERE WAS A SUDDEN INCREASE OF ENGINE RPM. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Engine, Fuel/propulsion system, Aug 30, 2014
MY VEHICLE IS NOW AT APROX 38,000 MILES AND THIS HAPPENS FREQUENTLY UPON HARD ACCELERATIONS AND STEEP INCLINES, THE SMELL OF SULFUR, ROTTEN EGG SMELL, OR HARD BOILED EGG SMELL (EXHAUST) THIS HAPPENS EVEN WHEN THE A/C IS RUNNING ON RECIRCULATE. I PURCHASED THIS VEHICLE NEW AND AM THE ORIGINAL OWNER. *TR
Steering, Air bags, Aug 29, 2014, crash
TL* THE CONTACT OWNED A 2013 FORD EXPLORER. WHILE DRIVING 35 MPH AND MAKING A SHARP LEFT TURN, THE STEERING WHEEL SEIZED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Engine and engine cooling, Aug 14, 2014
MY AIR CONDITIONER JUST STOPS WORKING WILL DRIVING. I HAVE TAKEN TO THE FORD DEALERSHIP OVER 5 TIMES. THEY SAY IT WORKS FINE EACH TIME I GO. FINALLY ONE DAY WHEN IT WAS OUT I DROVE UP TO FORD AND MADE THE SERVICE MANAGER GO FOR A RIDE WITH ME. HE AGREED THE AC WAS NOT WORKING. IT IS CURRENTLY AT THE SERVICE DEPARTMENT AND BEING FIXED, HOPEFULLY! *TR
Air bags, Aug 14, 2014, crash
I WAS IN A FRONT END COLLISION AND THE AIR BAGS DID NOT DEPLOY. FORD STATED THE SENSORS WHERE NOT EFFECTED BY THE ACCIDENT, HOWEVER THE WINDSHIELD CRASHED ALL OVER AND $18,000 WORTH OF FRONT END DAMAGE. *TR
Service brakes, Hydraulic, Aug 8, 2014
13 FRONT JOUNCE BRAKE HOSE FAILURES IN 11 VEHICLES WERE REPORTED BY A POLICE FLEET. THE FLEET INCLUDES A TOTAL OF 45 MODEL YEAR 2013 EXPLORER POLICE INTERCEPTORS THAT WERE PURCHASED AND PLACED INTO SERVICE IN 2013. LIST OF ADDITIONAL FAILURES (VIN, FAILURE DATE, FAILURE MILEAGE): [XXX], 12/17/2013, 26,147 [XXX] ,12/24/2013,16,511 [XXX] , 2/15/2014, 39,369 [XXX] , 2/24/2014, 30,872 [XXX], 4/9/2014, 33,302 [XXX], 4/23/2014, 34,194 [XXX], 4/28/2014, 45,430, LEFT SIDE [XXX], 5/9/2014, 41,504 [XXX], 5/14/2014, 46,525, RIGHT SIDE [XXX], 6/14/2014, 29,789 [XXX], 7/1/2014, 42,802, LEFT SIDE [XXX], 7/7/2014, 39,075 [XXX], 7/17/2014, 43,891, RIGHT SIDE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Structure, Aug 6, 2014
DRIVING DOWN THE FREEWAY AND THE MOLDING AROUND MY WINDSHIELD JUST FLEW OFF. *TR
Engine, Aug 4, 2014
VEHICLE IS SHOWING 75 TO 100 PPM OF CARBON MONOXIDE IN THE CABIN. FIRE DEPT CO2 METER SHOWED THIS IN THE VEHICLE. WAS TOLD NOT TO OPERATE VEHICLE DUE TO HIGH LEVELS OF CO2. *TR
Engine, Aug 4, 2014
SHORTLY AFTER PURCHASING THE VEHICLE (4/13) WE NOTICED A BURNING ODOR INSIDE THE CABIN DURING HARD ACCELERATION. THIS OCCURS WHEN PASSING, TOWING AND DRIVING UP STEEPER GRADES. WE TOOK THE CAR TO OUR LOCAL DEALER AND WERE TOLD THEY COULD NOT REPRODUCE THE ISSUE. TODAY THE CAR IS BACK AT THE DEALER FOR THE SAME ISSUE AND I AM BEING TOLD AGAIN THAT THEY CANNOT REPRODUCE THE ISSUE, THIS AFTER I TOOK A TECHNICIAN FOR A RIDE AND SHOWED HIM HOW TO REPRODUCE IT. A DIFFERENT TECHNICIAN CALLED AND ASKED A LOT OF QUESTIONS ABOUT WHETHER OR NOT I RUN THE A/C AND WHAT THE SMELL WAS. AFTER READING ABOUT MANY SIMILAR ISSUE MY NEXT STEP WILL BE TO CONTACT FORD DIRECTLY. *TR
Service brakes, Hydraulic, Vehicle speed control, Aug 4, 2014, crash
TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE REVERSING AT 4 MPH, HIS FOOT SLIPPED AND DEPRESSED THE ACCELERATOR PEDAL CAUSING HIM TO LOOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE BRAKE PEDAL WAS TOO SMALL AND TOO CLOSE TO THE FUEL PEDAL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 30,000.
Engine, Aug 3, 2014
WHILE ENGAGING PASSING GEAR AT ROAD SPEEDS, CABIN FILLED WITH EXHAUST FUMES. THIS HAS CONTINUED FROM THAT TIME UNTIL PRESENT. VEHICLE HOW HAS 33000 MILES. VEHICLE HAS BEEN TAKEN TO LOCAL DEALER - [XXX] - ON NUMEROUS OCCASIONS WITH NO RESULTS IN STOPPING THE PROBLEM. THE LAST VISIT AFTER KEEPING OUR VEHICLE FOR 1.5 WEEKS , WE WERE TOLD THAT FORD COULD NOT REPAIR THE PROBLEM AND THAT THE FACTORY WOULD TAKE THE VEHICLE UNDER ADVISEMENT - WHATEVER THAT MEANS. MEANWHILE THE PROBLEM CONTINUES TO WORSEN WHILE EXHAUST FUMES NOW ENTER THE VEHICLE AT ALL STAGES OF OPERATION. WE HAVE BEEN ADVISED BY SEVERAL MECHANICS AND OTHER DEALERS NO TO DRIVE THE VEHICLE WITH OUR GRAND BABIES. THIS HAS BECOME A SERIOUS HEALTH CONCERN FOR OUR FAMILY AS THIS IS MY WIFE'S ONLY MODE OF TRANSPORTATION. SHE FREQUENTLY SUFFERS HEADACHES AFTER TRIPS IN THE VEHICLE TO NEIGHBORING CITIES TO SHOP!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR