2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
67 reports, newest first. Show all
Engine and engine cooling, Nov 8, 2021
The contact owns a 2014 Ford Explorer. The contact stated that while driving at 45 MPH, the oil extremely low warning message was illuminated, and the vehicle lost motive power. The vehicle was towed to an independent mechanic and was diagnosed with a blown head gasket. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 158,000. When the engine failed there was absolutely no warning indication. My car is regularly in for oil changes at the dealership between 5-6K miles and there was no indication that there may be coolant in the oil when it was changed. No warning signs indicated on the console except for right before the engine went which was "Extremely Low Oil". Consumer stated climate control system in the rear of the cabinet turns on by itself. Additionally, in the morning or anytime when car is auto started consumer can smell a pungent order like sulfur in the heating system.
Engine and engine cooling, Engine, Oct 29, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO ROWE FORD AUBURN (699 CENTER ST, AUBURN, ME 04210) FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT THE EXHAUST MANIFOLD WAS LEAKING AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. CONSUMER ALSO STATED EXHAUST WAS LEAKING FUMES INTO CARGO AREA, WHICH CAUSED HEADACHES AND LIGHT HEADINESS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 165,000. *CW*JB
Engine and engine cooling, Apr 11, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE ODOR OF EXHAUST FUMES WAS PRESENT INSIDE THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 71,000.
Engine and engine cooling, Power train, Jul 26, 2018
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 65 MPH AND WHILE ACCELERATING, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO THE PARK POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CROWSON AUTO WORLD, 541 MISSISSIPPI 15, LOUISVILLE, MS 39339, (662) 773-8070) WHERE IT WAS DIAGNOSED THAT THERE WAS NOT A SIGNIFICANT AMOUNT OF CARBON MONOXIDE DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Engine and engine cooling, Jul 2, 2018
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL ODOR WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RAY SCHULTENS FORD (2400 W 6TH ST, THE DALLES, OR) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO CRACKS IN THE HEADLAMP ASSEMBLIES. THE DEALER STATED THAT THE VEHICLE NEEDED ADHESIVE ADDED TO THE OPENING OF THE HEADLAMP ASSEMBLIES. THE VEHICLE WAS REPAIRED. THE CONTACT'S HUSBAND SUSTAINED HIGH HEMOGLOBIN LEVELS AND REQUIRED MEDICAL ATTENTION. ONE YEAR PRIOR TO THE FAILURE, THE CONTACT'S HUSBAND WAS HOSPITALIZED BECAUSE HIS BLOOD HEMOGLOBIN LEVELS WERE HIGH DUE TO CARBON MONOXIDE POISONING. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT PROVIDED.
Engine and engine cooling, Feb 13, 2018
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL EXHAUST ODOR. THE FAILURE OCCURRED WITHOUT WARNING. HENRTRICH FORD LINCOLN (1427 BAY RD, MILFORD, DE) WAS CONTACTED, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OTHER OCCASIONS WHERE A CO2 SERVICE CAMPAIGN WAS PERFORMED AND THE CABIN AIR FILTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Engine and engine cooling, Sep 21, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BRUCE WALTERS FORD LOCATED AT 302 S MAYO TRAIL, PIKEVILLE, KY WHERE IT WAS DIAGNOSED THAT THE VEHICLE EMITTED EXHAUST FUMES INTO THE CABIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Engine and engine cooling, Sep 19, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ODOR OF EXHAUST FUMES/CARBON MONOXIDE COMING THROUGH THE VENTS IN THE VEHICLE. THE DRIVER BECAME DROWSY WHILE DRIVING. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT STATED THAT THE EXHAUST ODOR REMAINED PERMANENTLY IN THE VEHICLE. THE VEHICLE WAS TAKEN TO ALL STAR FORD (3800 CENTURY WAY, PITTSBURG, CA 94565) WHERE IT WAS DIAGNOSED THAT THERE WAS AN EXHAUST LEAK IN THE CABIN THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT UNDER WARRANTY. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD GET BACK WITH HIM WITHIN TWO BUSINESS DAYS. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Engine and engine cooling, Jun 19, 2017
2014 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO EXHAUST FUMES INSIDE OF VEHICLE WHILE DRIVING. *LD THE CONSUMER STATED THE VEHICLE SEEMED TO PULL EXHAUST FUMES INSIDE THE VEHICLE. SEVERAL ATTEMPTS HAVE BEEN MADE TO REPAIR THE VEHICLE AT THE OWNER'S EXPENSE. THE TAIL END OF THE EXHAUST APPARATUS WAS REPLACED IN ORDER TO FORCE GAS DOWN AND AWAY FROM THE VEHICLE. THIS SEEMED TO SUCCESSFULLY REPAIR THE VEHICLE. THE CONSUMER WOULD LIKE TO BE ADVISED ON THE PROGRESS OF THE INVESTIGATION AND IF THE VEHICLE IS SAFE. UPDATED 06/19/2017*JS
Engine and engine cooling, May 31, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THERE WAS AN ABNORMAL EXHAUST ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (AUTO-NATION FORD IN DEL RAY BEACH) ON FOUR OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A TSB WARRANTY REPAIR TO REMEDY THE VEHICLE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 9,999.
Engine and engine cooling, May 19, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE EXHAUST SYSTEM FAILED CAUSING THE FUMES TO PENETRATE THROUGH THE VENTS WHILE THE DEFROST SYSTEM OR THE HEATHER WAS ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE DEALER ADVISED THAT THE EXHAUST SYSTEM LINING AND VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 26,000.
Engine and engine cooling, Feb 7, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 70 MPH, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Engine and engine cooling, Jan 19, 2017
UPON ACCELERATION, THE INTERIOR OF THE VEHICLE BEGINS TO SMELL LIKE ROTTEN EGG. I HAVE NOTICED IT FOR AWHILE AND ASSUMED IT WAS A SMELL COMING FROM OUTSIDE. I BEGIN TO TAKE NOTE OF IT ONLY HAPPENING UPON ACCELERATION. I HAVE INFORMED THE DEALERSHIP WHERE PURCHASED AND THEY INFORMED ME THAT FORD IS AWARE OF THE PROBLEM BUT THAT THERE IS NO REPAIR/FIX FOR IT. UPON FURTHER RESEARCH, OTHER PEOPLE HAVE THE SAME COMPLAINT AND THAT IT IS CARBON MONOXIDE, WHICH IS TOXIC. I HAVE GRANDCHILDREN THAT I PICK UP FROM SCHOOL EVERY DAY AND DO NOT FEEL COMFORTABLE WITH THIS HAPPENING. THERE HAS BEEN NO FORMAL RECALL. WHAT INFORMATION CAN YOU GIVE ME? THANK YOU IN ADVANCE *TR
Engine and engine cooling, Jan 17, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ABNORMAL EXHAUST ODOR IN THE CABIN OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO DRIVE THE CONTACT REFERENCED NHTSA ACTION NUMBER: PE16008 (ENGINE AND ENGINE COOLING, STRUCTURE). THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. UPDATED 05/02/17*LJ *CN
Engine and engine cooling, Jan 3, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHEN THE ENGINE WAS RUNNING, AN EXHAUST ODOR WAS PRESENT INSIDE THE VEHICLE. THE CONTACT SUGGESTED THAT THE VEHICLE MAY BE INCLUDED IN NHTSA ACTION NUMBER PE16008. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN EXHAUST LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Engine and engine cooling, Jul 6, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS OR WHEN THE AIR CONDITIONER WAS ACTIVATED IN RECIRCULATION MODE, THE CONTACT NOTICED EXHAUST FUMES IN THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 16,000.
Engine and engine cooling, Jul 5, 2016
I MAY HAVE ALREADY COMPLAINED, BUT THIS CAN UPDATE THAT. WHEN PULLING A LONG GRADE AND THE VEHICLE HAS DOWNSHIFTED,3500 OR MORE RPM AND ABOUT 65 MPH UNDER LOAD, I SMELL SULFUR IN THE CABIN. IT SEEMS TO BE WORSE WHEN THE COVERS FOR MY MOON ROOF AND SUN ROOF ARE RETRACTED. IT HAS BEEN IN TO A DEALER 4 TIMES NOW, SO I HAVE LOST A MONTH OF USE. THE LAST RETURN WAS ON FRIDAY 1 JULY. I HAVE NOT HAD A CHANCE TO TAKE IT TO A LOCAL MOUNTAIN THAT MAKES IT SMELL. FORD KEEPS WORKING ON THE BACK END, THE EXHAUST THERE HAS ALMOST NO SMELL. I TOLD THE DEALER THE SULFUR SMELL COMES FORM EXHAUST THAT IS ESCAPING FROM THE ENGINE UP TO THE BACK OF THE CATALYTIC CONVERTERS. THERE ARE TWO TURBOS ON THIS VEHICLE AND I BELIEVE TWO SEPARATE EXHAUST PATHS. SOMEWHERE UP FRONT THERE IS A LEAK THAT STINKS. THANK YOU *TR
Engine and engine cooling, Power train, Electrical system, Jan 19, 2016
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, AN EXHAUST ODOR EMITTED INTO THE VEHICLE THROUGH THE FRONT AND REAR AIR VENTS DURING ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MUFFLER WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THE INSTRUMENT PANEL FAILED TO ILLUMINATE WHILE DRIVING 20 MPH. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND THE GEAR SHIFTER SEIZED. THE CONTACT RESTARTED THE VEHICLE AND DROVE HOME. ONCE THE CONTACT ARRIVED AT HOME, THE VEHICLE LOST POWER, THE ALARM AND HORN SOUNDED, AND THE TAILGATE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE GEAR SHIFTER WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 24,191. UPDATED 05/03/16*LJ
Engine and engine cooling, Apr 26, 2015
THE EXHAUST SEEMS TO BE ENTERING THE CABIN THROUGH THE AC VENTS. WE TOOK THIS BACK TO FORD AS WE BOUGHT IT NEW AND THEY STATED AT FIRST IT WAS JUST STICKERS BURNING OFF. THEN I TOOK IT BACK AGAIN AND MADE A MANAGER TO RIDE WITH ME. HE STATED IT WAS NOT NORMAL AND WE LEFT IT THERE. THEY STATED THEY REPLACED SOME PARTS A REROUTED SOMETHING. SEEMED TO BE VERY CONFUSED ON WHAT THEY DID. THE SMELL NEVER REALLY WENT AWAY AND NOT THAT IT HAS 20,000 MILES SEEMS TO BE GETTING WORST. MY WIFE IS PREGNANT NOW AND ITS HER DAILY DRIVER. I WOULD JUST TAKE IT BACK AND TRADE IT IN BUT I WILL LOSE SO MUCH IN TRADE!! I JUST THINK THIS IS VERY DANGEROUS AND I AM WORRIED FOR MY WIFE AND FUTURE BABY. *TR
Engine and engine cooling, Structure, Jan 8, 2015
UPON ACCELERATION EXHAUST ENTERS THE VEHICLE CABIN. SOMETIMES EXHAUST ENTERS THE VEHICLE CABIN WITHOUT ACCELERATION. I THOUGHT I HAD REPORTED THIS BEFORE. *TR
Engine and engine cooling, Dec 31, 2014
UPON HARD ACCELERATION MY 2014 FORD EXPLORER HAS EXHAUST FUMES ENTER INTO THE VEHICLE. I TESTED WITH BOTH THE AC ON RECIRC AND RECIRC OFF AND IT HAPPENS EITHER WAY. I HAVE ALREADY HAD THE VEHICLE IN THE FORD SHOP WITH THIS PROBLEM AND A TSB WAS PERFORMED WITH NO IMPROVEMENTS. *JS
Engine and engine cooling, Nov 19, 2014
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CONTACT SMELLED AN ABNORMAL SCENT INSIDE THE VEHICLE FROM THE EXHAUST. THE ENGINE RPMS REACHED 3,500. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. DURING THE FIRST REPAIR, THE ENTIRE SEAL ON THE REAR HATCH DOOR AND DRAIN WAS REPAIRED. DURING THE SECOND REPAIR, THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED HE NOW SUFFERS FROM HEADACHES CONTRIBUTED FROM FUMES INHALED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 450.
Engine and engine cooling, Nov 16, 2014
MY 2014 FORD EXPLORER WAS PURCHASED OFF THE SHOW ROOM FLOOR WITH NO TEST DRIVE. MY NORMAL DAILY DRIVE CONSIST OF 2 LANE SIDE ROADS. ON THE WEEKEND MY FAMILY AND I WILL TAKE THE INTERSTATE ROUTES. IN EARLY MARCH AS WE BEGAN OUR TRIP AND I ACCELERATED ONTO THE INTERSTATE THERE WAS A VERY HEAVY EXHAUST ODOR. THE ODOR WAS THICK ENOUGH THAT WE HAD TO LOWER EACH OF OUR WINDOWS. WE THOUGHT IT WAS STRANGE BUT PERHAPS JUST A ONE TIME OCCURRENCE BUT THAT WASN'T THE CASE. THE PROBLEM IS OCCURRING DURING HEAVY ACCELERATION ONLY, WITH NO AIR, WITH THE AIR CONDITIONING OR WITH THE HEAT ON. I HAVE TAKEN MY VEHICLE TO FORD 3 TIMES SINCE AUGUST 2014 FOR A TOTAL OF 26 DAYS IN THE SHOP IN HOPES OF GETTING THIS REPAIRED WITH NO LUCK. I DID HAVE A CASE OPEN WITH FORD CASE# [XXX] AND WAS TOLD LAST WEEK (11/13/14) BY CUSTOMER SERVICE PERSON "[XXX]" THAT MY CASE HAD BEEN CLOSED, REASON; "THE ODOR I AM EXPERIENCING IS NORMAL" I WAS NOT NOTIFIED BY FORD THAT THE CASE WAS BEING CLOSED NOR WAS THE DEALER WHERE I PURCHASED THE VEHICLE. I PLACED A CARBON MONOXIDE DETECTOR IN MY VEHICLE AND AFTER 3 TO 4 DAYS ON 11/01/14 RECEIVED A WARNING TO MOVE TO CLEAN AIR! MY VEHICLE IS UNDER FULL WARRANTY HOWEVER THAT IS USELESS AT THIS POINT. ON 11/15/14 I HAD TO TAKE A 6 HOUR ROUND TRIP WITH MY MOTHER, STEP FATHER AND MOTHER-IN-LAW WE HAD TO LOWER WITH WINDOW NO LESS THAN 8 TIMES DURING THE TRAVEL AND MY MOTHER HAD A VERY SICK HEADACHE AFTER THE TRIP. THIS PROBLEM IS REAL AND I HOPE YOU WILL GIVE IT THE TIME AND ATTENTION NEEDED TO MAKE SURE OTHER PEOPLE LIKE MYSELF AREN'T JUST BRUSHED OFF BY FORD. FORD HAS MY MONEY PAID IN FULL FOR A VEHICLE I AM FORCED TO DRIVE DAILY BECAUSE I HAVE NO OTHER TRANSPORTATION. AND YOU ASK DO I ALSO HAVE HEADACHES YES AND THEY ARE VERY REAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Nov 10, 2014
I HAVE EXPERIENCED A BURNING SMELL ENTERING THE CABIN AREA WHEN ACCELERATING TO PASS A VEHICLE AND WHEN CLIMBING A HILL. ALSO HAVE HAD A "SOUR" SMELL LIKE SOURED CLOTHING FROM AC WHEN I START MY VEHICLE. I DID ASK A SERVICE MANAGER ABOUT THE "SOUR" SMELL AND HE SAID HE NEVER HEARD OF IT, NOT A BIG HELP. *TR
Engine and engine cooling, Fuel/propulsion system, Oct 16, 2014
DURING HARD ACCELERATION, A "SMELL" ENTERS THE INTERIOR OF THE CAR. THE "SMELL" IS OF SULFUR OR ROTTEN EGGS. THE SMELL IS DEFINITELY COMING FROM THE EXHAUST. FORD ACKNOWLEDGED THE PROBLEM AND PERFORMED A TSB TO FIX. THE TSB DID NOT FIX THE PROBLEM, AND THE DEALERSHIP SAYS THEY HAVE TO WAIT FOR AN ENGINEER. SERVICE MANAGER SAYS THERE IS ONLY 1 FORD ENGINEER FOR ALL OF SOUTH TEXAS. *TR