2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints: steering
498 reports, newest first. Show all
Steering, Nov 21, 2020
VEHICLE STARTED TO MAKE A GRINDING NOISE WHEN WE TURNED THE STEERING WHEEL. SO WE TOOK IT TO THE SHOP WHERE WE BOUGHT THE VEHICLE. THEY DIAGNOSED THE PROBLEM SAYING IT WAS THE ELECTRONIC POWER STEERING RACK AND PINION. THE SHOP DID NOT WANT US TO DRIVE VEHICLE HOME DUE TO BEING UNSAFE TO DRIVE. VEHICLE HAS UNDER 80K MILES.
Steering, Nov 19, 2020
ON NOVEMBER 8, 2020 I WAS PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD, AND CAUSED ME TO HAVE LOSS OF CONTROL OVER THE CARS STEERING; ESPECIALLY WHEN TURNING WHEEL LEFT AND RIGHT AT LOWER SPEEDS AND ON SHARP TURNS. (THE WHEELS DO NOT STRAIGHTEN OUT OR RETURN TO CENTER WHEN EXITING A TURN AND WILL THEN OVER COMPENSATE AND VEER TO THE RIGHT AFTER HAVING TO MANUALLY TURN THE WHEEL BACK.) WE TOOK IT TO A LOCAL FORD DEALER. AFTER REVIEWING MY EXPLORER THEY STATED THAT THE RACK AND PINION WAS BAD AND IT NEEDED TO BE REPLACED ASAP DUE TO THIS BEING A MAJOR SAFETY ISSUE AND WE SHOULDN'T WAIT TO GET IT REPLACED TOTAL COST FOR THE JOB WOULD BE $4,284.59. I CALLED FORD COOPERATE AND EXPLAINED TO THEM THAT THIS WAS A SAFETY ISSUE AS IT CAME ON SUDDENLY WITH OUT WARNING. I WAS MADE AWARE THAT THE PREVIOUS YEARS 2011-2013 HAVE BEEN RECALLED FOR THIS SAME ISSUE, AND THAT THERE HAVE BEEN MULTIPLE OTHER COMPLAINTS ON THE 2014 AND 2015 HAVING THE SAME ISSUE BUT WITH ONLY A "WARNING" BEING PLACED ON THEM, NOT A RECALL FOR THE 2014 OR 2015. THEY TOLD ME THAT MY YEAR DOESN'T HAVE A RECALL AND STATED I COULD OPEN A CASE AND FILE A COMPLAINT WITH THE NHTSA AND THAT WAS ALL I COULD DO, BUT IF A RECALL WAS OFFERED IN THE FUTURE I COULD POSSIBLE GET REIMBURSED. WHEN WE BROUGHT THE VEHICLE TO THE LOCAL FORD DEALER, THEY INFORMED US THAT THERE WAS A RECALL NOTICE FOR THE TOE LINK THAT CAN AFFECT THE STEERING BUT NOT A RECALL ON THE RACK. THIS STEERING RACK ISSUE POSES A MAJOR SAFETY CONCERN. PLEASE CONSIDER WORKING WITH FORD TO ENSURE THE SAFETY OF ALL WHO DRIVE THE 2014 EXPLORER AND PLACE A RECALL ON THIS ITEM ASAP. I AM VERY FORTUNATE NO ONE WAS PHYSICALLY HURT WHEN MY STEERING WENT. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER OF MAJOR SAFETY. I LOOK FORWARD TO HEARING FROM YOU.
Steering, Suspension, Wheels, Nov 17, 2020
HI MY NAME IS [XXX]. I PURCHASED THIS 2014 FORD EXPLORER FROM A CERTIFIED FORD GARAGE MECHANIC THIS SUMMER. THE PRIVATE PARTY PURCHASE WAS IN JUNE 2020 WITH 89,XXX MILES. THE SELLER SHOWED ME EVERY REPAIR, OIL CHANGE, BRAKES ETC. WERE DONE IN A FORD GARAGE. TEN THOUSAND MILES LATER THE VEHICLE SNAPPED A TOE LINK LATERAL ARM DRIVING DOWN A SMOOTH HIGHWAY 60MPH! THE VEHICLE SWERVED AND MY WIFE AND 2 YOUNG KIDS WERE IN DANGER.. THE VEHICLE WAS TOWED, FOR THE WHEEL WAS TIPPED IN AND NOT STABLE...FLAT BED TOW $100 OUT OF POCKET... FORD OF HIBBING DEALER SAID THE VEHICLE WAS NOT RECALLED AND THEY WOULDN'T HAVE TIME TO REPAIR FOR OVER A MONTH.. THEY SOLD ME THE FACTORY FORD TOE LINK THAT WAS THE "FIX" UPGRADE... WITH ALL THE DEALERS AND LOCAL AUTO SHOPS WAY WAY BEHIND AND SHORT HANDED I HAD THE VEHICLE TOWED AGAIN FOR $100 OUT OF POCKET TO MY GARAGE.. I WENT TO TECH SCHOOL OUT OF HIGH SCHOOL FOR AUTO MECHANIC AND RECEIVED A 2 YEAR DEGREE AND PREVIOUSLY WAS A AUTO MECHANIC FOR 10 PLUS YEARS.. ANYWAYS BEYOND THAT POINT I REPLACED THE TOE LINK IN MY SHOP AND INSPECTED OTHER POINTS.. AFTER I REPLACED THE LINK I WAS ABLE TO HAVE THE VEHICLE TOWED TO A LOCAL TIRE AND ALIGNMENT SHOP IN HIBBING MN (IRON RANGE TIRE) WHICH THEY THAN PROFESSIONALLY ALIGNED AND TIGHTENED THE REAR SUSPENSION. 100 MILES LATER HAPPENS AGAIN TO MY WIFE AND KIDS DOWN THE HIGHWAY!! TOWED AGAIN $100! CURRENTLY AT LUNDGREN FORD DEALER EVELETH MN. $2800 TO REPLACE AND REPAIR SUSPENSION COMPONENTS! FILED A FORD CASE # [XXX]. FORD REFUSED TO COOPERATE OR POSSIBLY PAY FOR REPAIR! THE SERVICE DEPT MANAGER SAID THE VEHICLE WAS SERVICED REGULARLY AT THAT SHOP AND SAID SERVICE RECORDS SHOW THE COMPLETE REAR SUSPENSION WAS REPLACED IN 2019!! 20,000 MILES AGO! AND ITS ALREADY BREAKING AGAIN! ITS UNSAFE FOR MY WIFE AND 4 & 6YR OLD BOYS! PLEASE HELP! IM SERIOUSLY NOT WASTING TIME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Nov 10, 2020
AS I WAS DRIVING, THANKFULLY AT A SLOW SPEED, AND MAKING A RIGHT HAND TURN THERE WAS A COMPLETE FAILURE OF POWER STEERING. I LOSS COMPLETE CONTROL OF STEERING AND WENT INTO ONCOMING TRAFFIC. WHEN FAILURE OCCURRED, SEVERAL WARNING LIGHTS SIMULTANEOUSLY POPPED UP BUT AS I WAS UNDER THE DURESS OF TRYING TO AVOID A COLLISION, I DO NOT HAVE A COMPLETE LIST BUT I DID SEE THE STEERING ASSIST SYSTEM FAILURE AND REQUIRES SERVICE ALL BLINKING RED. THERE WERE NO ADVERSE ROAD CONDITIONS NOR DRIVING STYLE AND ABSOLUTELY NO WARNING WHATSOEVER. THE VEHICLE HAS APPROXIMATELY 93,000 MILES. I HAD TO COVER THE COST TO TOW THE CAR TO A FORD DEALER SHOP AND THEY TELL ME THAT THE ISSUE CANNOT BE REPLICATED BUT THEY BELIEVE IT IS A RACK AND PINION AND STEERING/COLUMN FAILURE AND ARE QUOTING ME OVER 2500 FOR REPAIRS. AS THIS ISSUE HAS BEEN HAPPENING TO HUNDRED IF NOT THOUSANDS OF OWNERS OF THE SAME MAKE AND MODEL, YEARS 2011-2014 AND 2015-2017 (IF NOT LATER) FALL UNDER THIS SAME FAILURE RECALL, THIS MATTER NEEDS TO BE ADDRESSED IMMEDIATELY. I FEAR GETTING BEHIND THE WHEEL OF THIS CAR AND AM LUCKY THAT I DID NOT CAUSE A SERIOUS ACCIDENT DUE TO THIS VEHICLE FAILURE.
Steering, Nov 10, 2020
I WENT TO GET IN MY CAR TO GET GROCERIES AND WHEN I WENT TO TURN INTO THE PARKING LOT MY STEERING FELT LIKE I WAS TURNING A TRUCK WITH NO POWER STEERING.I CALLED MY CAR DEALER AND HE TOLD ME THAT THERE IS NO RECALL ON MY CAR BUT THE YEARS BEFORE AND AFTER THE YEAR OF MY CAR , THEY HAVE RECALLS ON THIS PROBLEM. I ONLY HAVE 55,000 MI. ON IT.THEY SAID IT WOULD COST $2,500 TO FIX. I CAN'T AFFORD IT BEING RETIRED NOW AND CAN'T AFFORD A NEW ONE.
Steering, Nov 9, 2020
WHILE ATTEMPTING TO TAKE A SLIGHT RIGHT TURN, THE VEHICLE DID NOT TURN AT FIRST. IT CONTINUED STRAIGHT FOR A SECOND. THEN IT SEAM LIKE THE STEERING JUMPED AND CAUGHT A GEAR. THE VEHICLE THEN TURNED TO THE RIGHT. I WAS TRAVELING AT AROUND 25 MPH
Steering, Oct 22, 2020
THE VEHICLE WAS IN MOTION, LUCKILY AT LOW SPEEDS WHEN THE STEERING FAILED COMPLETELY, VEHICLE IMMEDIATELY BECAME UNABLE TO STEER (THIS WAS NOT LOSS OF POWER STEERING, IT WAS LOSS OF STEERING COMPLETELY). SEVERAL WARNINGS IMMEDIATELY POPPED UP INCLUDING STEERING ASSIST SYSTEM FAILURE, SERVICE REQUIRED IMMEDIATELY. UPON INVESTIGATION IT APPEARS THIS ISSUE WAS COVERED (VIA RECALL) IN YEAR MODELS 2011-2013 AND 2015-2017. FOR SOME REASON VIN'S FROM 2014 WERE OMITTED FROM THE RECALL YET I AM FAR FROM THE ONLY PERSON EXPERIENCING THE SAME ISSUE WITH THESE 2014 MODELS. WE LOVE OUR EXPLORER BUT I AM AFRAID TO LET MY WIFE OR DAUGHTER DRIVE IT NOW. THE REPAIR IS GOING TO COST ME APPROX $3,000 PLUS THE COST OF HAVING IT TOWED TO THE DEALERSHIP. THIS IS A MAJOR SAFETY ISSUE AND SHOULD BE ADDRESSED BY FORD AND NHTSA AS SOON AS POSSIBLE. THIS YEAR MODEL BEING OMITTED FROM THIS RECALL IS AN INCREDIBLE OVERSIGHT. MY EXPLORER HAD 123,000 MILES AT THE TIME OF FAILURE. AT THE TIME OF FAILURE THERE WAS NO EXCESSIVE FORCE OR HARSH DRIVING CONDITIONS BEING USED.
Steering, Oct 7, 2020
POWER STEERING FAILED WHILE PULLING OUT OF A PARKING SPACE CAUSING THE VEHICLE TO BE EXTREMELY DIFFICULT TO CONTROL. MULTIPLE WARNING MESSAGES APPEAR IN THE DASH UPON STARTING THE VEHICLE. THIS APPEARS TO BE AN ISSUE WITH THE POWER STEERING CONTROL MODULE. THERE IS A RECALL FOR PREVIOUS YEAR MODELS OF THIS CAR WITH THE SAME STEERING SYSTEM.
Steering, Sep 28, 2020
LOST POWER STEERING WHILE OPERATING VEHICLE. ADVANCETRAC AND POWER STEERING ASSIST CODES BOTH CAME ON. VERY DANGEROUS AND STEERING GEAR BOX HAS BEEN RECALLED IN PRIOR AND LATER MODELS BUT NOT THE 2014 MODEL. COST OF REPAIR CLOSE TO 2000 DOLLARS FOR A VEHICLE PART THEY HAVE CLEARLY HAD ISSUES WITH.
Steering, Sep 16, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE STEERING WHEEL SEIZED WITH THE STEERING ASSIST WARNING LIGHT ILLUMINATED. THE WARNING LIGHT INDICATED FAULT SERVICE REQUIRED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER IN MIAMI, FLORIDA, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RACK & PINION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED WITH THE SAME FAILURE THE DEALER DIAGNOSED EARLIER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.
Steering, Sep 8, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE STEERING POWER ASSIST WARNING LIGHT ILLUMINATED INDICATING A NEED FOR SERVICE. THE CONTACT STATED THAT HIS WIFE ALMOST CRASHED THE VEHICLE DUE TO THE POWER STEERING SEIZING WHILE SHE WAS DRIVING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT CALLED HAAG FORD SALES, INC (405 E EADS PKWY, GREENDALE, IN 47025) AND INFORMED THE DEALER OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR ENGINEER WOULD INSPECT THE VEHICLE BUT, OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 186,000.
Steering, Sep 7, 2020
WHEN I WENT TO TURN OUT OF MY DRIVEWAY I NOTICED THE STEERING GOT REALLY HARD TO TURN. TURNING AT CORNERS THE STEERING IS HARD AND OCCASIONALLY PULLS BACK/JERKS.
Steering, Sep 3, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IDLE OR WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING CEASED WITH THE STEERING ASSIST FAULT, SERVICE REQUIRED WARNING MESSAGE ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT UPON RESTART OF THE VEHICLE, THE POWER STEERING RETURNED AND THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT CALLED MCCOMBS FORD WEST (7111 NORTHWEST LOOP 410, SAN ANTONIO, TX 78238) AND MAC HAIK'S SOUTHWAY FORD (7979 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78224) AND WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS THEN REFERRED TO THE MANUFACTURER WHO ALSO INFORMED HIM THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT TO CALL NHTSA FOR ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Steering, Sep 2, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE DRIVING AND MAKING TURNS. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Steering, Aug 15, 2020
WAS DRIVING UP A HILL GOING AROUND CORNER AND STEERING FAILED NEARLY CAUSING AN ACCIDENT . THERE WAS NO WARNING AND THE STEERING JERKED TO THE LEFT IN A RIGHT HAND TURN. WAS BARELY ABLE TO CONTROL VEHICLE . I AM A FAIRLY MUSCULAR PERSON AND IT TOOK EVERYTHING TO CONTROL THE VEHICLE. WAS BARELY ABLE TO GET VEHICLE HOME LUCKILY I WAS ONLY A COUPLE MILES FROM HOME. AN AVERAGE PERSON WOULD NOT HAVE BEEN ABLE TO CONTROL THE VEHICLE AND AN ACCIDENT WOULD LIKELY HAPPEN . UNDER RESEARCH WITH FORD WITH ELECTRONIC STEERING THIS IS HAPPENING REGULARLY AND ACCIDENTS ARE HAPPENING.THERE IS NO WARNING AND THE STEERING WHEEL GETS JERKED TO ONE SIDE OR THE OTHER WITH VERY LITTLE CONTROL ON THE VEHICLE.THE VEHICLE I WAS DRIVING WAS MOVING WHEN THIS OCCURRED.
Steering, Aug 13, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING LOCKED IN POSITION. THE CONTACT STATED THAT IT WAS ALSO DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT CONTACTED THE DEALER TED RUSSELL FORD LINCOLN - ADDRESS: 9925 PARKSIDE DR, KNOXVILLE, TN 37922, PHONE: (865) 251-3673) WHO STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Steering, Aug 12, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE POWER STEERING CEASED TO OPERATE AS AN UNKNOWN WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO ALL AMERICAN FORD IN POINT PLEASANT (3306 BRIDGE AVE, POINT PLEASANT, NJ 08742) WHERE HE LEFT THE VEHICLE THERE TO BE INSPECTED AND REPAIRED. THE CONTACT WAS LATER INFORMED THAT HIS STEERING RACK MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS GIVEN A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD CALL HIM BACK. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Steering, Aug 11, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL CEASED AS THE ANTI-LOCK BRAKING SYSTEM, STEERING ASSIST FAILURE, AND THE SERVICE ADVANCED TRACK WARNING MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO A RELATIVE'S HOUSE. THE CONTACT SPOKE TO CECIL ATKISSION FORD LINCOLN (2700 VETERANS BLVD, DEL RIO, TX 78840) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND WAS GIVEN THE SAME INFORMATION AS THE DEALER. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Steering, Aug 11, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING WITH THE CURVE OF THE ROAD AT APPROXIMATELY 55 MPH, THE POWER STEERING SUDDENLY FAILED. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THEY NEEDED TO USE EXCESSIVE AMOUNT OF FORCE WHEN STEERING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER O'BRIEN FORD OF SHELBYVILLE (720 MT EDEN RD, SHELBYVILLE, KY 40065, (502) 633-4535) WHO STATED THAT THE GEAR ASSEMBLY STEERING NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Steering, Aug 9, 2020
AN ERROR COMES ON THE DASH THAT SAYS STEERING FAILURE PULLOVER SAFELY. THE WHOLE POWER STEERING IS ELECTRIC AND FORD HAS HAD THIS PROBLEM BEFORE
Steering, Aug 8, 2020
DRIVING DOWN THE ROAD, ALL MY TRACTION CONTROL LIGHTS CAME ON AND MY STEERING WHEEL LOCKED UP. LUCKILY I WAS AT LOW SPEED AND WAS ABLE TO STOP SAFELY. I CALLED LOCAL FORD DEALER THAT TOLD ME IT WAS NOT A RECALL.
Steering, Aug 6, 2020
ONE WEEK PRIOR TO INCIDENT, THE CAR STARTED MAKING A CLICKING SOUND WHEN TURNING THE STEERING WHEEL TO THE LEFT, BOTH WHILE DRIVING AND WHILE SITTING STILL, BUT WAS MOST NOTICEABLE AT LOW SPEEDS. WE MADE AN APPOINTMENT WITH FORD TO HAVE IT INSPECTED, THE FIRST AVAILABLE WAS 10 DAYS AWAY. OVER THE NEXT FEW DAYS THE CLICKING SOUND INCREASED AND WAS MORE NOTICEABLE. ON THE DAY OF THE INCIDENT THE CAR WAS DRIVEN A SHORT DISTANCE, THEN PARKED. WHEN WE RETURNED TO DRIVE THE CAR AGAIN AND STARTED THE CAR THE STEERING WHEEL WAS COMPLETELY STUCK, AND COULD NOT BE TURNED IN EITHER DIRECTION. IT MADE A TERRIBLE SCREECHING SOUND WHEN TRYING TO TURN THE WHEEL. THE CAR HAD TO BE TOWED TO A FORD DEALERSHIP. THEY REPLACED THE POWER CONTROL STEERING MODULE AND STEERING ASSEMBLY (RACK AND PINION). THIS IS THE SAME PART THAT WAS RECALLED ON THE 2011-2013 FORD EXPLORERS, AND FROM ONLINE RESEARCH APPEARS TO BE THE SAME PART IN THE 2014 FORD EXPLORERS. THEREFORE, THIS PART SHOULD BE RECALLED AND SHOULD BE REPLACED BY FORD AS IT IS DEFECTIVE. THIS IS A SERIOUS SAFETY ISSUE AS THE INABILITY TO STEER INCREASES THE RISK OF CRASH AND DEATH. IF THE WHEEL HAD LOCKED UP WHILE DRIVING WE WOULD HAVE CERTAINLY CRASHED.
Steering, Electrical system, Aug 6, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE STEERING ASSIST FAILURE AND SERVICE ADVANCE TRACK WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS DRIVEN TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER RANDY WISE FORD INC. LOCATED AT 968 S. ORTONVILLE RD, ORTONVILLE, MI 48462, (248) 627-3730, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 127,300.
Steering, Jul 28, 2020
MY WIFE WAS DRIVING ON THE HIGHWAY WHEN THE STEERING STARTED FEELING DIFFERENT. AS SHE EXCITED THE HIGHWAY ONTO CITY STREETS, THE STEERING BECAME INCREASINGLY DIFFICULT TO CONTROL TO THE POINT THAT ANY REQUIRED SUDDEN MOVEMENTS WOULD HAVE CREATED AN ACCIDENT DUE TO DIFFICULTY TURNING THE WHEEL. THE FOLLOWING DAY, THE STEERING WAS COMPLETELY LOCKED UP AND COULD NOT TURN THE WHEEL AT ALL. THE CAR WAS TOWED TO FIRST FORD IN FALL RIVER, MA AND DETERMINED THE ENTIRE POWER STEERING PUMP, RACK AND PINION NEEDED TO BE REPLACED.
Steering, Jul 27, 2020
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING COLUMN CEASED WHILE DRIVING 55-70 MPH CAUSING THE VEHICLE TO SWAY TO THE LEFT AND TO THE RIGHT. THE CONTACT STATED THAT WHILE ATTEMPTING TO TURN THE VEHICLE TO THE LEFT OR TO THE RIGHT, THERE WAS AN ABNORMAL GRINDING SOUND COMING FROM THE STEERING COLUMN. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO PITTSVILLE FORD (7155 FRIENDSHIP RD, PITTSVILLE, MD 21850, (877) 760-5870) WHO STATED THAT THE STEERING COLUMN AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.