2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints: steering
498 reports, newest first. Show all
Steering, Aug 2, 2019
MY HUSBAND AND I WERE DRIVING HOME FROM MYRTLE BEACH AND THE STEERING WHEEL STARTED TO BECOME STIFF. WE PULLED OVER INTO A HOTEL PARKING LOT TO SEE WHAT THE ISSUE WAS BUT COULDN'T FIND ANYTHING UNUSUAL. I PROCEEDED TO START THE CAR AND THE DASH READ 'STEERING LOSS'...'SERVICE ADVANCE TRAC'. I HAD TO GET TOWED TO FORD, WHICH THANK GOD WAS ONLY 2MILES AWAY.. WE WERE TOLD THAT THE POWER STEERING HAD DIED SUDDENLY AND THAT IT JUST HAPPENS SOMETIMES. THE TOTAL WAS $1771. I'M SOOO DISAPPOINTED WITH GORD. I'VE ONLY HAD THE TRUCK FOR A LITTLE OVER A YEAR AND I'VE ONLY PUT 23,000 ON IT SINCE I BOUGHT IT PREOWNED WITH 43,000...
Steering, Jul 17, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO O. C. WELCH FORD LINCOLN (4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, (843) 288-0100). THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE MANUFACTURER STATED THE SAME THING AS THE DEALER AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STATED THAT THE DEALER ORDERED THE PART TO REPAIR THE POWER STEERING. THE FAILURE MILEAGE WAS 93,000.
Steering, Jul 15, 2019
TAKATA RECALL MY WIFE AN I TOOK YOUR FAMILY OUT FOR THE WEEKEND AN THE CALL WAS WORKING FINE BUT SUNDAY MORNING WE WERE GOING TO HEAD TO CHURCH THE CAR STARTED BUT THE STEERING WHEEL WAS STIFF AN IT WAS EVEN HARD FOR ME TO TRY AN TURN IT .. AN WE ONLY HAVE HAD THE CAR FOR THREE MONTHS NOW AN THE DEALERSHIP SAID THE CAR WAS IN GOOD CONDITION THAT THE CAR WAS FINE BC THEY LOOKED OVER IT .SO IF I WAS DRIVING DOWN THE ROAD WOULD IT STOP WORKING AN WE HAVE NEW BORNS
Steering, Jul 12, 2019
LOSS OF POWER ASSISTED STEERING WHILE DRIVING. HAS OCCURRED ON NUMEROUS OCCASIONS. VERY DIFFICULT TO CONTROL VEHICLE SAFELY TO PULL OVER TO SIDE OF ROAD AND STOP AND RESTART ENGINE TO GET POWER STEERING TO WORK AGAIN. HAVE WARNINGS POP UP ON DASH 'STEERING ASSIST FAULT SERVICE REQUIRED'. FILED REPORT WITH FORD CAS-21990659.
Steering, Suspension, Jul 3, 2019
I RECENTLY WAS DRIVING DOWN THE HIGHWAY AT 70MPH WHEN MY CAR'S STEERING BECAME OUT OF CONTROL. IT WAS LIKE I WAS FISHTAILING ON ICE AND THE STEERING WAS LOOSE. THANKFULLY I WAS ABLE TO BRAKE AND GET INTO A GRASSY AREA OFF THE SIDE OF THE HIGHWAY. I WAS ABLE TO GET OFF THE EXIT AND DRIVE AT A SLOWER SPEED. THANKFULLY I DID NOT CRASH BUT WAS EXTREMELY CLOSE TO CRASHING.
Steering, Jul 3, 2019
I WAS DRIVING DOWN THE HIGHWAY WHEN I WENT TO SWITCH LANES AND NOTICED MY STEERING WAS TIGHT AND HARD TO BRING BACK TO THE CENTER WHEN TURNING. MY VEHICLE CONTINUED TO HAVE THIS ISSUE WITH STEERING BEING TIGHT AND THEN THE AIRBAG LIGHT CAME ON. I WAS WORRIED ABOUT GETTING INTO AN ACCIDENT SO I MADE AN APPOINTMENT TO HAVE THE VEHICLE SCANNED AND THEY SAID IT WAS THE ELECTRIC POWER STEERING. APPARENTLY THIS IS A COMMON PROBLEM AND ACTUALLY ONE THAT I FOUND OUT BY SEARCHING ONLINE MANY PEOPLE HAVE EXPERIENCED. THE ISSUE WAS COVERED UNDER A RECALL FOR 2011-2013 MODELS AND 2015-2017 MODEL VEHICLES, BUT NOT FOR THE 2014 MODEL.THE COST TO REPAIR IS ABOUT $2000
Steering, Jul 1, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH AROUND A CURVE, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWER OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FIRST CHOICE FORD (LOCATED AT 1264 DEWAR DR, ROCK SPRING WY 82901, (307) 382-2519) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 46,291.
Steering, Suspension, Jul 1, 2019
ON SATURDAY, 6/29/19, I TOOK MY CAR TO BOB TOMES FORD IN MCKINNEY, TX, TO HAVE RECALL 19S17 WORK DONE AS I FEEL I HAVE LIMITED CONTROL OF MY CAR DUE TO THIS SUSPENSION TOE LINK/STEERING ISSUE. I WAS TOLD FORD SENT THE WRONG PARTS AND THAT I WOULD HAVE TO WAIT A COUPLE WEEKS FOR THE CORRECT PARTS TO COME IN. I DON'T KNOW IF THIS IS TRUE. ALL I KNOW IS, I HAVE COMPLAINED TO FORD MULTIPLE TIMES AND WAS VERY GLAD TO HEAR ABOUT THIS RECALL. NOW I HAVE TO WAIT EVEN LONGER? THIS IS THE SAME RECALL FROM 2016. WHY CAN'T FORD GET IT RIGHT? SHOULD I TRADE MY FORD IN? I JUST BOUGHT IT IN MARCH 2019. I TOLD THE GUY AT FORD, IF I CRASH MY CAR BEFORE THEY CAN FIX IT, I WILL BE TAKING FORD TO COURT. HELP
Steering, Electronic stability control (ESC), Jun 28, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE EPS, TRACTION CONTROL, AND VARIOUS OTHER UNKNOWN WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO STRONGLY MANEUVER THE VEHICLE IN BOTH DIRECTIONS TO PREVENT A CRASH. THE VEHICLE WAS BARELY COASTED OFF THE HIGHWAY. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE VARIOUS WARNING INDICATORS STILL FLASHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS DIAGNOSED AND REPAIRED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 14V286000 (STEERING) AND 14E001000 (STEERING); ALTHOUGH, THE VEHICLE EXHIBITED THE SAME FAILURE. APPLE FORD SHAKOPEE (1624 WESTON CT, SHAKOPEE, MN 55379, (952) 445-2420) WAS CONTACTED AND INDICATED THAT THE VEHICLE WOULD NEED TO BE SCHEDULED FOR AN APPOINTMENT THE FOLLOWING MONDAY OR TUESDAY FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. *BF CONSUMER STATED THE RACK AND PINION STEERING ASSIST WAS REPLACED. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Steering, Jun 26, 2019
STEERING GRABS AND PULLS MY CAR WHILE DRIVING. HARD TO TURN STEERING WHEEL. NO LIGHTS OR MESSAGES APPEAR. CONTACTED DEALERSHIP DUE TO THEM FIXING THE REAR SUSPENSION TOE LINKS. THEY ADVISED IT HAS NO EFFECT ON THE STEERING OF MY SUV. I WAS DRIVING 45-50 MILES MPH ON HWY 72 FREDERICKTOWN MO TRIEING TO SLOW DOWN TO TURN LEFT.
Steering, Jun 24, 2019
VEHICLE STEERING ASSIST MALFUNCTION LIGHT CAME ON AND I LOST ALL STEERING CAPABILITIES. I AM A 220 POUND MAN THAT HAD TO STRUGGLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD. THE STEERING WHEEL LITERALLY LOCKED IN THE POSITION IT WAS IN. MY WIFE COMPLAINED ABOUT THIS PROBLEM EARLIER IN THE DAY. THANK GOD SHE WAS ABLE TO PULL TO THE SIDE OF THE ROAD. STEERING ASSIST MALFUNCTION LIGHT APPEARED AND JUST AS QUICK AS THIS LIGHT CAME ON, WE LOST ALL STEERING. EXTREMELY DANGEROUS CONDITION!!! I HAVE PARKED THE SUV IN THE GARAGE AND HAVE NOT USED IT SINCE. FORD ACKNOWLEDGES THIS PROBLEM IN THE 2011-2013 AND 2015-2017 VEHICLES. IT'S OBVIOUSLY AN ISSUE FROM 2011-2017. WHY WAS 2014 EXCLUDED FROM THIS RECALL?
Steering, Jun 14, 2019
ON APRIL 10, 2019 WE WERE PULLING OUT OF MY DRIVE WAY TO LEAVE MY HOUSE AND NOTICED A GRINDING SOUND COMING FROM THE FRONT END, IT WAS VERY LOUD. WE TOOK IT TO A REPUTABLE MECHANIC COMPANY LOCAL TO DO A DIAGNOSTIC THE SOUND. THIS COMPANY IS ASE-CERTIFIED. AFTER REVIEWING MY EXPLORER THEY STATED THAT THE RACK AND PINION WAS BAD AND IT NEEDED TO BE REPLACED ASAP DUE TO THIS BEING A MAJOR SAFETY ISSUE AND WE SHOULDN'T WAIT TO GET IT REPLACED. $1998.21 LATER WE RECEIVED THE CAR BACK THE NEXT DAY FIXED. I HAD CALLED FORD AND EXPLAINED TO THEM THAT THIS WAS A SAFTEY ISSUE AND WE HAD READ ON LINE THAT THE PREVIOUS YEARS HAVE BEEN RECALLED. THEY TOLD ME THAT MY YEAR DOESNT HAVE A RECALL AND STATED I COULD WRITE A LETTER AND THAT WAS ALL I COULD DO. I ALSO ASKED IF ANYONE WOULD FOLLOW UP WITH ME AND FORD COULDNT ANSWER MY QUESTIONS. WE JUST RECEIVED ANOTHER RECALL NOTICE FOR THE TOE LINK. SO THAT CAR IS GOING BACK TO THE DEALER FOR THAT WORK. THIS IS RECALL NUMBER 4 THAT I HAVE HAD TO TAKE THE CAR BACK TO THE DEALERSHIP FOR.
Steering, Electrical system, Jun 14, 2019
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE STEERING WHEEL WOULD SPORADICALLY TIGHTEN AND THE "STEERING ASSIST FAULT" AND "CHECK CHARGING SYSTEM" INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC REFERRED THE CONTACT TO BRANDON FORD (9090 E ADAMO DR, TAMPA, FL 33619, (813) 246-3673) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR WAS NEEDED. THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC FOR A SECOND OPINION. THE MECHANIC REPLACED THE ALTERNATOR. THE FAILURE RECURRED AND THE CONTACT CALLED THE DEALER WHO INFORMED HER THAT THE ALTERNATOR SHOULD HAVE BEEN REPLACED WITH ONE FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED AGAIN. THE CONTACT WAS CONCERNED THAT THE DEALER WAS RECOMMENDING A HIGHER REPAIR BILL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Steering, Jun 13, 2019
POWER STEERING FAILURE WHILE IN MOTION ON INTERSTATE
Steering, May 31, 2019
STARTED WITH HEARING GROANING/GRINDING NOISE WHEN TURNING. I EXPERIENCED A LOSS OF POWER STEERING AFTER A FEW DAYS LATER WHILE DRIVING ON CITY STREETS AROUND 35 MPH. RECEIVED THE WARNING LIGHTS "LOSS OF STEERING" AND "SERVICE ADVANCETRAC". THERE ARE SO MANY RACK AND PINON FAILURES IN LATE MODEL EXPLORERS. THEY SHOULD BE RECALLED!!
Steering, May 26, 2019
WHILE DRIVING DOWN A MAJOR HIGHWAY WITH MY FAMILY AND WITH NO WARNING THE POWER STEERING WENT OUT ALONG WITH A NOTIFICATION SAYING, "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC". HAD MY GIRLFRIEND BEEN DRIVING WE PROBABLY ALL WOULD HAVE BEEN KILLED BY A SEMI COMING THROUGH THE CURVE AS I WAS STRUGGLING TO STEER THE VEHICLE AND KEEP IT IN OUR LANE AS THERE WAS NO PLACE TO PULL TO THE SIDE OF THE ROAD. I FINALLY MANAGED TO STOP THE VEHICLE AND PULL TO THE SIDE OF THE ROAD AFTER STRUGGLING THROUGH THE CURVE. I CALLED A FRIEND TO PICK UP MY FAMILY AND MANAGE TO GET THE VEHICLE BACK HOME DRIVING VERY SLOW STRUGGLING WITH THE STEERING WITH HAZARD LIGHTS ON. AFTER A LITTLE RESEARCH I FOUND THERE WERE RECALLS FOR THE SAME ISSUE ON 2011-2013 AND 2015-2017 FORD EXPLORER 'S BUT NOT THE 2014! EVEN THOUGH 1000'S HAVE REPORTED THE SAME ISSUE WITH THE 2014. THIS IS RIDICULOUS ITS ALMOST AS IF PEOPLE HAVE TO GET KILLED BEFORE THEY DO SOMETHING ABOUT ABOUT THIS.
Steering, Engine, May 21, 2019
TIMING CHAIN AND CAM PHASERS CAUSING VEHICLE TO EXCEL ERASE AND STOP WITH NO CONTROL. POWER STEERING GOING IN AND OUT WHILE DRIVING.
Steering, May 20, 2019
I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 65MPH WHEN I WENT TO SWITCH LANES AND NOTICED MY STEERING WAS TIGHT AND HARD TO TURN TOWARD THE LEFT. MY VEHICLE THEN CONTINUED TO HAVE THIS ISSUE WITH STEERING BEING TIGHT TO THE POINT I WAS WORRIED ABOUT GETTING INTO AN ACCIDENT. I STOPPED DRIVING MY CAR AND MADE AN APPOINTMENT WITH FORD DEALERSHIP. THIS IS A COMMON PROBLEM AND ACTUALLY ONE THAT I FOUND OUT MY SISTER HAD WITH HER 2012 EXPLORER WITH THE STEERING ASSEMBLY OR COLUMN. HER SAME EXACT ISSUE THOUGH WAS COVERED UNDER A RECALL AND MINE IS NOT.
Steering, May 20, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND WAS UNABLE TO TURN. THE "FAILURE ON FULL ELECTRIC STEERING CONTROL" AND "SAFELY PARK THE VEHICLE" MESSAGES WERE ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ELECTRIC POWER STEERING LOSS AND WANTED TO KNOW IF THAT COULD HAVE BEEN ATTRIBUTED TO NHTSA CAMPAIGN NUMBER: 16V245000 (SUSPENSION). THE VEHICLE WAS TOWED TO PRIORITY FORD (LOCATED AT 7520 N MILITARY HWY, NORFOLK, VA 23518, (757) 419-2500), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Steering, May 15, 2019, crash
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED AND THE "POWER STEERING OUT PULL OVER" WARNING MESSAGE APPEARED. THE VEHICLE WAS TAKEN TO MCLAUGHLIN FORD (950 N MAIN ST, SUMTER, SC 29150, (888) 471-4257) WHERE AN ALIGNMENT WAS PERFORMED AND THE COMPUTER WAS RESET. AFTER THE REPAIRS, THE FAILURE RECURRED AND THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO J.C. LEWIS FORD (9505 ABERCORN ST, SAVANNAH, GA 31406, (912) 210-5690) WHERE THE ALTERNATOR AND BATTERY WERE REPLACED, BUT THE FAILURE STILL OCCURRED. THE VEHICLE WAS TAKEN TO MULTIPLE UNKNOWN DEALERS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 113,738.
Steering, May 14, 2019
I WAS DRIVING WHEN ALL OF A SUDDEN THE STEERING WHEEL BECAME HARD TO MANEUVER.. IT GETS REALLY STIFF AND HARD TO CONTROL. ONCE IT STICKS TO A SPECIFIC PATH IT WANTS TO GO IN THAT DIRECTATION AND I LOSE CONTROL OF MANAGING THE DIRECTION OF THE FORD EXPLORER 2014 XLT.
Steering, May 13, 2019
I HAD STOPPED TO GET GAS AND ONCE I RETURNED TO THE CAR AND PUT IT IN GEAR IT MADE A HORRIBLE SOUND AND THE STEERING WENT OUT AND I COULD HARDLY MOVE THE WHEEL. TURNED THE CAR BACK OFF AND WAITED A FEW MINUTES, TURNED IT BACK ON AND STILL NO POWER STEERING. LUCKILY FOR ME MY HUSBAND WAS STILL IN TOWN AND HE HAD TO COME AND DRIVE THE CAR TO THE DEALER SINCE I COULD NOT TURN IT AT ALL TO EVEN MOVE IT AWAY FROM THE GAS PUMP. THE REPAIR BILL WAS $1,800 FOR SOMETHING THAT SHOULD NOT BE GOING OUT ON A LESS THAT 5 YEAR OLD VEHICLE THAT COST CLOSE TO $30,000! I JUST FEEL BLESSED THAT MY DAUGHTER AND I WERE NOT ACTUALLY DRIVING DOWN THE ROAD WHEN IT WENT OUT LIKE OTHERS HAVE COMPLAINED ABOUT.
Steering, May 9, 2019
BOUGHT THIS CAR FROM A DEALERSHIP WAS TOLD CAR WAS IN GREAT SHAPE. LESS THAN A WEEK LATER STEERING STARTED LOCKING UP AND WAS HARD TO TURN, THE FOLLOWING DAY ALMOST WRECKED WHEN VEHICLE STAYED TURNING LEFT WHEN MERGING ON THE HIGHWAY. WE TURNED AROUND AND DROVE HOME AND ON EVERY TURN THE STEERING WAS VERY HARD HAD 2 NEAR MISSES .I'M JUST GLAD MY TEENAGE DRIVER WASN'T BEHIND THE WHEEL. WE HAVEN'T DRIVEN OUR CAR SINCE AND AM VERY DISAPPOINTED THAT WE ARE TO NERVOUS TO LET IT BE DRIVEN .
Steering, May 1, 2019
WHILE DRIVING THE VEHICLE STEERING BECOMES EXTREMELY HARD DUE TO POWER STEERING SENSORS BEING FAULTY. ALSO STEERING SHAFT FROZE MAKING IT HARD TO TURN.
Steering, Apr 30, 2019
THE WHOLE STEERING COLUMN AND POWER STEERING LOCKED DOWN DRIVING ABOUT 55 MPH WITHOUT WARNING. I HAD TO MUSCLE IT OFF THE ROAD AND OUT OF HARMS WAY. I HAD IT FIXED BY FORD AND NOW IT IS MESSING UP A SECOND TIME.