2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints: steering
498 reports, newest first. Show all
Steering, Jan 2, 2018
ON DECEMBER 27, 2017 THE STEERING WHEEL ON MY 2014 FORD EXPLORER LIMITED SEIZED. I WAS UNABLE TO MOVE THE WHEEL IN ANY DIRECTION (EVEN BY FORCE). THE VEHICLE WAS STATIONARY AND IN MY DRIVEWAY. IT WAS UNOCCUPIED. IT HAPPENED WHEN I STARTED THE CAR, PUT IT IN GEAR, AND COULDN'T TURN THE WHEEL IN ANY DIRECTION. THE VEHICLE WAS PURCHASED NEW ON 2/11/14 AND HAD 34,872 MILES. MY LOCAL DEALER ADVISED IT WAS OUT OF WARRANTY AND THERE WERE NO RECALLS LISTED. I FOUND PRIOR FORD RECALLS FOR MULTIPLE MAKES/MODELS AND SPECIFICALLY FOR EXPLORER MODEL YEARS '11 THROUGH '13 DEALING WITH STEERING ISSUES PERTAINING TO ELECTRONIC POWER ASSISTED STEERING [EPAS] FAILURES. [RECALL 14V286000 AND/OR 17S23] ATTACHED IS THE REPAIR BILL FOR $2,180.67 [NOTE THE TOWING SERVICE]. I HAD TO HAVE THE ELECTRIC RACK & PINION ASSEMBLY REPLACED. THE PART ALONE, EXCLUDING LABOR WAS $1,120.58. ON JANUARY 2, 2018 I PHONED FORD AT 800-392-FORD AND SPOKE WITH KIMBERLY. I WAS PROVIDED WITH REFERENCE # CAS1328239. AGAIN, I WAS ADVISED THERE IS NO RECALL ISSUED AND WAS TOLD TO HOLD ON TO MY RECEIPT SHOULD THERE EVER BE A RECALL. IN MY OPINION, THIS SHOULD NEVER HAD HAPPENED. I AM THANKFUL I WASN'T DRIVING WITH MY FAMILY IN THE CAR. THIS CATASTROPHIC FAILURE COULD HAVE RESULTED IN A MAJOR ACCIDENT. THANK YOU FOR LOOKING INTO THE MATTER,
Steering, Power train, Engine, Nov 28, 2017
DRIVING ON HIGHWAY APPROX 65 MPH IN RAIN. SUDDEN LOSS OF POWER STEERING, MESSAGE ON DASHBOARD INDICATING CHECK CHARGING SYSTEM, THEN HILL ASSIST FAILURE, THEN WARNING MESSAGE THAT ALL ACCESSORY POWER WAS DISABLED TO CONSERVE POWER. THEN ALL LIGHTS ON DASHBOARD LIT UP. LOSS OF POWER STEERING IN RAIN ON HIGHWAY ALMOST CAUSED VEHICLE TO LOSE CONTROL AND BE INVOLVED IN MULTIPLE CAR ACCIDENT. SERPENTINE BELT WAS FOUND TO BE IN PROPER CONDITION, AND WAS ABLE TO DRIVE HOME ALTERNATE ROUTE ALONG 35MPH ROADS. NO FURTHER PROBLEMS ASIDE FROM OCCASIONAL SQUEAK UNDER ACCELERATION. IMMEDIATELY FOLLOWED UP WITH SERVICE CALL, SERPENTINE BELL WAS IN GOOD CONDITION, BUT BELT TENSIONER SPRING HAD FAILED. VEHICLE HAS ONLY 57,000 MILES. SEEMS EXCESSIVELY EARLY FOR THIS TYPE OF PART TO FAIL.
Steering, Suspension, Service brakes, Sep 25, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE STEERING WHEEL AND THE BRAKES STARTED TO SQUEAK AND THEN LOCKED UP. THE VEHICLE SHIFTED INTO ONCOMING TRAFFIC, BUT NO CRASH OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO FRANK FLETCHER FORD LINCOLN (3015 TURKEY CREEK RD, JOPLIN MO 64801, PHONE NUMBER: (417) 623-5660) WHERE IT WAS DIAGNOSED THAT THE CONTROL ARM DETACHED DUE TO THE CONTACT HITTING SOMETHING WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Steering, Sep 5, 2017
BEGAN HEARING WHIRRING AND SCREECHING SOUND WHEN TURNING THE STEERING WHEEL. WAS ALSO DIFFICULT TO TURN THE STEERING WHEEL AT TIMES. FORD DIAGNOSED THE PROBLEM AS A STEERING GEAR FAILURE. VEHICLE HAD 20 THOUSAND MILES ON IT AND WAS ABOUT 5 MONTHS OUT OF WARRANTY PERIOD. FORD REFUSED TO COVER THE REPAIR AND CHARGED 1570.00 TO FIX.
Steering, Aug 14, 2017
STEERING WENT OUT CANT TURN WHEEL NO POWER STEERING
Steering, Aug 13, 2017
ON JULY 20, 2017, WHILE PULLING THE VEHICLE OUT OF MY GARAGE, THE POWER STEERING FAILED. A WARNING LIGHT ABOUT TRACTION CONTROL CAME ON. THINKING THE TRACTION CONTROL HAD INADVERTENTLY BEEN PRESSED, I TURNED THE VEHICLE OFF AND THEN ON AGAIN. THE VEHICLE BEGAN FUNCTIONING NORMALLY AT THAT POINT. ON SUNDAY, JULY 30, 2017, AS MY HUSBAND WAS DRIVING ON THE HIGHWAY, WITH ME AND 3 OF OUR CHILDREN AS PASSENGERS, THE POWER STEERING FAILED AGAIN AND WARNING LIGHTS CAME ON SIMULTANEOUSLY ABOUT TRACTION CONTROL BEING TURNED OFF AND POWER STEERING ASSIST NEEDING SERVICE. THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO MOVE. TURNING THE VEHICLE OFF AND THEN ON ONCE AGAIN SEEMED TO RESET THE POWER STEERING AGAIN. I CALLED AUTOFAIR FORD OF HAVERHILL, MA THE NEXT DAY AND THEY TOLD ME TO BRING THE VEHICLE IN THAT AFTERNOON. ON THE WAY TO AUTOFAIR FORD, THE POWER STEERING FAILED AGAIN. AUTOFAIR DIAGNOSED THE ISSUE AS A FAILED STEERING RACK AND REPLACED THE STEERING RACK AND PROGRAM SYSTEM FOR A TOTAL OF $1721.90. UPON RESEARCHING THIS ISSUE ONLINE, I LEARNED THAT THE 2011, 2012, AND 2013 FORD EXPLORERS HAD THE SAME OR VERY SIMILAR ISSUE AND THERE WAS A RECALL. IN ADDITION, I FOUND MESSAGE THREADS ON VARIOUS WEBSITES OF 2014 FORD EXPLORERS HAVING THE SAME OR SIMILAR ISSUES AS WE DID. LUCKILY, WHEN THE POWER STEERING FAILED ON MY VEHICLE, WE WERE ABLE TO KEEP THE VEHICLE UNDER CONTROL AND AN ACCIDENT DID NOT OCCUR; HOWEVER, IF SUDDEN SHARP STEERING WOULD HAVE BEEN NEEDED, THERE LIKELY WOULD HAVE BEEN ONE. IN ADDITION, A FAILURE SUCH AS THIS ONE SHOULD NOT OCCUR ON A VEHICLE THAT IS BARELY 3 YEARS OLD WITH ABOUT 48,450 MILES ON IT. WE HAVE HAD ALL REGULAR RECOMMENDED MAINTENANCES PERFORMED ON THIS VEHICLE AT AUTOFAIR FORD, FORMALLY REGAN FORD, FROM THE TIME OF PURCHASE AS A NEW VEHICLE.
Steering, Structure, Aug 4, 2017
THE ELECTRONIC POWER STEERING RACK HAS FAILED ON OUR VEHICLE. THIS I HAVE SEEN IS A PROBLEM FORD HAS HAD IN THE PAST AND HAS STILL NOT REMEDIED THE PROBLEM. THE OUT OF POCKET COSTS ARE $2500.00 . THE STEERING IS UNSAFE AND IS ALLOVER THE ROAD. FURTHER TO THIS THE POWER SEAT MOTOR FAILED AND THEY WANT $2500 TO REPAIR IT . THIS I FEEL IS VERY UNFAIR AND GOUGING.
Steering, Aug 3, 2017
WE HAVE OWNED THIS EXPLORER FOR 2 MONTHS WITH 44,000 MILES ON IT WHEN THE STEERING STARTED GRINDING AND LOCKING UP . THIS IS DEFINITELY A SAFETY ISSUE AND OTHER PRIOR YEARS HAVE BEEN RECALLED FOR THE SAME ISSUE. DEALER WANTS $1500 TO FIX IT. THIS CAR WAS MUCH TOO EXPENSIVE TO HAVE THIS ISSUE WITH THESE LOW MILES. FORD NEEDS TO RECALL THIS AND FIX OUR VEHICLE FOR US . WE ASKED THE DEALER TO PAY FOR THIS BUT HAVE NOT RECEIVED ANY WORD THAT THEY WILL. MANY OTHERS ARE THIS WEBSITE HAVE THE SAME ISSUE SO IT IS OBVIOUSLY A LARGE PROBLEM WITH OTHER EXPLORERS. PLEASE HELP!!
Steering, Traction control system, Aug 2, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE STEERING AND SERVICE ADVANCE TRACK WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED FORD HIXSON MAZDA LOCATED ON 2506 MACARTHUR DR, ALEXANDRIA, LA 71301 AND SPOKE WITH GREG WHO SCHEDULED AN APPOINTMENT FOR 8/3/17. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V245000(SUSPENSION). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE.
Steering, Aug 2, 2017
STEERING FAULT ASSIST AND GEAR ASSEMBLY WENT OUT WHILE THE VEHICLE WAS STATIONARY. THERE WAS A RECALL FOR EARLIER MODELS, I THINK THEY SHOULD HAVE EXTENDED IT FOR LATER MODELS AS WELL. THE REPAIR COST WAS $1652.00 PLUS TOWING, HOTEL STAY AND RENTAL CAR FEES WHICH IS NOT INCLUDED. FORD SENT A DEFECTIVE PART TO THE DEALERSHIP WHERE I HAD MY VEHICLE REPAIRED AND WILL NOT PAY FOR THE EXTRA DAYS I WAS WITHOUT A CAR AND RENTAL FEES.
Steering, Aug 2, 2017
I WAS DRIVING MY CAR ON A HIGHWAY WHEN SUDDENTLY I GOT TWO WARNINGS DISPLAYED ON MY PANEL THAT SAID "STEERING FAULT / SERVICE NOW" "SERVICE ADVANCE TRAC." ABOUT 5 MINUTES LATER THE STEERING BEGAN TO FEEL A LITTLE HARDER TO MOVE, BUT I MADE IT HOME O.K. THE NEXT DAY, THOUGH, THE STEERING WHEEL WAS ALMOST IMPOSSIBLE TO MANUEVER.
Steering, Jul 27, 2017
THE POWER STEERING IS FAILING. THERE IS A GRINDING NOISE WHEN THE WHEEL IS TURNED.
Steering, Jul 25, 2017
STEERING GEAR BOX WENT OUT OF MY VEHICLE WITH ONLY 29,000 MILES ON IT, HAD TO REPLACE THE WHOLE GEAR. I ONLY DRIVE 600 MILES OR LESS A MONTH I SPLIT MY TIME BETWEEN 2 VEHICLES. JUST BOUGHT A FEW MONTHS BEFORE THIS HAPPENED
Steering, Electronic stability control (ESC), Jun 22, 2017
ON 19 JUNE, 2017 I WAS DRIVING MY 2014 FORD EXPLORER ON I-95 SOUTH, I INITIALLY HEARD A SINGLE POP COME FROM THE FRONT OF MY VEHICLE, I THOUGHT I HAD HIT SOMETHING IN THE ROAD, BUT NOTHING WAS VISIBLE IN THE ROAD, SO I CONTINUED TO DRIVE. I CONTINUED TO DRIVE WITH NO PROBLEMS. ON 20 JUNE, I WAS DRIVING AGAIN ON I-95 NORTH BOUND AND MY STEERING SYSTEM BEGAN TO MALFUNCTION WITH A LITTLE TIGHTNESS IN THE STEERING, THE VEHICLE STILL EASILY TURNED LEFT AND RIGHT. I CONTINUED TO DRIVE THE VEHICLE WITH NO PROBLEMS, SUDDENLY A WARNING FLASHED AND SHOWED A STABILITY WARNING AND ALL OF A SUDDEN THE STEERING LOCKED UP AND I COULD NOT CONTROL MY VEHICLE AT ALL. I WAS NEARLY KILLED ALONG WITH SIX MEMBERS OF MY FAMILY WHEN MY VEHICLE STEERING MALFUNCTIONED (FROZE/LOCKED) AND TWO TRACTOR TRAILERS SWERVED TO KEEP FROM HITTING MY VEHICLE. I COULD NO LONGER CONTROL MY VEHICLE STEERING. MY VEHICLE HAS 68,000 MILES AND HAS BEEN REGULARLY MAINTAINED WITH NO KNOWN ISSUES.
Steering, Suspension, Other or unspecified, Jun 22, 2017
SINCE I PURCHASED THIS VEHICLE NEW IN JULY 2014, I HAVE EXPERIENCED A SULPHUR LIKE SMELL IN THE CABIN AREA OF THE VEHICLE WHEN I ACCELERATE. THE ODOR IS STRONG ENOUGH TO MAKE YOU FEEL NAUSEOUS AND LIGHT HEADED. I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP WHERE IT WAS PURCHASED ON TWO SEPARATE OCCASIONS. ON ONE VISIT THEY CLAIMED THEY HAD INSTALLED ADDITIONAL VENTS TO ELIMINATE THE FUMES. THE SECOND TIME, THE EXHAUST WAS REPORTEDLY REPLACED. NEITHER REPAIR CREATED ANY IMPROVEMENT IN REGARD TO THE SMELL. ADDITIONALLY, I HAVE EXPERIENCED ISSUES WITH THE FRONT SUSPENSION/STEERING AREA. THE VEHICLE HAS BEEN TAKEN BACK TO THE DEALERSHIP ON TWO SEPARATE OCCASIONS TO ADDRESS THE ISSUE(S). THE VEHICLE HAS A LOUD POPPING SOUND THAT EMANATES FROM THE RIGHT FRONT AXLE AREA WHEN MAKING A LOW SPEED TURN. THE FIRST REPAIR WAS REPORTEDLY A LOOSE "BOOT COVER". THE SECOND REPAIR CONSISTED OF THE INSTALLATION OF A "SHIM" TO ADDRESS THE PROBLEM. NEITHER FIX TOOK CARE OF THE ISSUE LONG TERM.
Steering, Jun 15, 2017
WHILE THE VEHICLE WAS IN MOTION, IN A TURN, THE STEERING ASSIST HAD A FAULT. A MESSAGE SHOWED ON THE SCREEN STATING THAT THERE WAS A STEERING ASSIST FAULT. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, THE ISSUE DID NOT GO AWAY. STEERING THE VEHICLE FELT LIKE THE STEERING WHEEL WAS FIGHTING AGAINST ME (RATHER THAN SIMPLY A POWER STEERING LOSS). I WAS TOLD BY A DEALERSHIP MECHANIC THAT THE PROBLEM WAS UNKNOWN BUT SOMEWHERE IN THE STEERING COLUMN SO REPLACING THE ENTIRE STEERING COLUMN WOULD FIX IT.
Steering, Air bags, May 16, 2017
OUR 2014 FORD EXPLORER SPORT HAS SUDDENLY LOST ITS POWER STEERING MAKING IT VERY DIFFICULT TO DRIVE AND HAS A TENDENCY TO JERK THE WHEEL LEFT AND RIGHT WHEN DRIVING. THIS I'M TOLD IS NOT UNDER WARRANTY AND WILL COST APPROXIMATELY $1800 TO FIX. I BELIEVE THE THREE YEARS PRIOR TO MINE HAD THE SAME PROBLEM AND WERE RECALLED. THE EXPLORER HAS NOT BEEN IN ANY ACCIDENTS AND HAS 73K MILES. THE AIRBAG LIGHT ALSO CAME ON WHEN THE STEERING ISSUE STARTED HOWEVER THE FORD SERVICE DEPARTMENT SAID THAT IT WAS UNRELATED AND THAT WOULD BE ANOTHER EXPENSE AFTER THE STEERING WAS REPAIRED.
Steering, May 15, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE THE CONTACT'S SON WAS DRIVING 55 MPH, THE POWER STEERING FAILED. IN ADDITION, THE "STEERING LOSS STOP SAFELY" AND "SERVICE ADVANCE TRAC" WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY (POWER STEERING RACK) NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-12267703. THE MANUFACTURER DECLINED TO ASSIST THE CONTACT SINCE THE VEHICLE WAS OUTSIDE OF THE 36 MONTH OR 36,000 MILE WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 42,988.....UPDATED 06/21/17 *BF UPDATED 09/15/2017*JS
Steering, Latches/locks/linkages, May 9, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK PROPERLY. THE DEALER DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE CONTACT INFORMED THE MANUFACTURER WHO REQUESTED THAT THE VEHICLE RECEIVE A SECOND DIAGNOSTIC, WHICH RENDERED THE SAME RESULTS. THE VEHICLE WAS NOT REPAIRED. WHILE ATTEMPTING TO LEAVE AN AUTO SHOP, THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO REACTIVATE THE POWER STEERING AND HAD THE VEHICLE TOWED TO HER HOME. THE CONTACT INFORMED THE DEALER OF THE FAILURE, BUT COULD NOT DRIVE TO THE DEALER DUE TO THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OPENED CASE NUMBER: 12284176. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Steering, Apr 29, 2017
VEHICLE WAS PURCHASED IN APRIL 2014 WITH A LITTLE OVER 500 MILES. THE VEHICLE NOW HAS APPROXIMATELY 33,900 MILES. A COUPLE WEEKS AGO WE NOTICED A SQUEAKING NOISE WHEN THE STEERING WHEEL WAS TURNED EITHER WAY WHILE MOVING AND WHILE NOT MOVING. I CALLED ON 4-25 FOR APPOINTMENT ON 4-27. THE VEHICLE WAS LOOKED OVER AND I RECEIVED A CALL ON 4-28 STATING THE STEERING GEAR BOX WAS BAD AND NEED REPLACED. I WAS THEN TOLD MY WARRANTY HAD EXPIRED ON 4-17 AND THAT THEY WOULD NOT COVER THE BILL OF $1738. I DID RESEARCH AND THERE WERE SIMILAR ISSUES WITH THIS YEAR VEHICLE AS WELL AS RECALLS ON THIS SAME VEHICLE 2011-2013. SOUNDS TO ME LIKE FORD HAS NOT FIXED THE ISSUE AND SHOULD COVER THESE RIDICULOUS COSTS TO THOSE THAT HAVE HAD THEM. I SHOULD NOT HAVE TO WORRY ABOUT THESE TYPES OF THINGS ON SUCH A LOW MILEAGE VEHICLE. FORD WILL PROBABLY BE LOSING OUR CONTINUED BUSINESS.
Steering, Suspension, Feb 25, 2017
TAKATA RECALL CUANDO LO MANEJO SE MUEVE MUCHO ES DIFCIL DE CONTROLAR A 60 MILLAS PARESE UN BOTE 🚣 SE MUEVE DE LADO A LADO COMO SI PATINARA MAS EN EL FREEWAY ES MUY RIESGOSO
Steering, Feb 23, 2017
AFTER A KNOCK WAS DISCOVERED WHILE TURNING I TOOK THE VEHICLE IN TO FORD ASSUMING I WAS UNDER WARRANTY. THEY IDENTIFIED A CODE (NOT AVAILABLE) AND DIAGNOSED THE PROBLEM TO BE WITH THE "STEERING GEAR BOX ASSEMBLY", SPECIFICALLY THE RACK AND PINION. AFTER RESEARCHING THE PROBLEM ON THE INTERNET I FOUND MULTIPLE OCCURRENCES OF SIMILAR MISHAPS, SOME RESULTING IN LOCK UP OF THE STEERING COMPONENT. FORD INFORMED ME THAT WE EXCEEDED THE MILEAGE PORTION OF THE WARRANTY BUT NOT THE YEARS (VEHICLE IS 2 1/2 YEARS OLD). THEY ALSO INFORMED ME THAT BECAUSE I WAS OUT OF WARRANTY DUE TO MILEAGE, THEY WOULDN'T COVER THE REPAIRS AND QUOTED $2200 IN REPAIRS. $1500 FOR PARTS AND THE REST FOR LABOR. I BELIEVE THIS TO BE A SAFETY ISSUE DUE TO THE POTENTIAL TO LOCK UP THE STEERING RESULTING IN COLLISION. I HAVE RESEARCHED THE REPAIR AND CAN OBTAIN THE SAME PART NUMBER FOR APPROX. $650 AND LABOR AROUND $700. THERE ARE DOCUMENTED RECALLS ON FORD EXPLORERS UP TO 2013, BUT FOR SOME REASON 2014 IS NOT INCLUDED.
Steering, Jan 30, 2017
A MALFUNCTION OF THE ELECTRIC POWER STEERING SYSTEM OCCURRED, THE VEHICLE WARNING LIGHTS FOR THE STABILITY CONTROL AND THE STABILITY CONTROL SYSTEM OFF TURNED ON ON THE WARNING INDICATOR DASHBOARD. THIS CAUSE A LOSS OF STEERING ASSIST ON MY VEHICLE WHILE I WAS GOING UP TO BIG BEAR ON HIGHWAY 330. THE VEHICLE WAS VERY DIFFICULT TO STEER AND CONTROL MAKING IT A VERY UNSAFE AND DANGERS DRIVE. LUCKILY I WAS GOING AT A VERY SLOW SPEED DO TO TRAFFIC CONDITIONS. I DON'T KNOW WHAT COULD OF HAPPEN IF I WAS GOING AT THE SPEED LIMIT POSTED. THERE IS A RECALL ON THE 2011,2012,AND 2013 REGARDING THIS ISSUE "SUSPENSION & STEERING, MAY 29, 2014" THE FORD RECALL NUMBER IS 14S06. MY CAR IS STILL IN BIG BEAR UNABLE TO DRIVE ANYMORE STEERING WHEEL IS STUCK NOW THAT I PARKED IT.
Steering, Nov 22, 2016
I'VE HAD ISSUES WITH MY FORD EXPLORER NOT TURNING WELL, MAKING NOISES WITH THE TURN, AND HAVE TAKEN IT INTO THE SHOP WHO HAVE SAID IT'S A COMMON ISSUE. THIS IS A DANGER. MY OTHER COMPLAINT IS THAT THERE HAS BEEN A RECALL (NHTSA RECALL 16V-245) AND HAVE TAKEN MY CAR IN TO HAVE THE REPAIR AND THEY HAVE SAID THEY DIDN'T WANT TO USE THE PARTS/TIME TO DO THE FIX! I HAVE CALLED ON 3 SEPARATE OCCASIONS FOR THE REPAIR AND THEY STATE THEY ARE NOT WILLING TO DO THE REPAIR. I FEEL LIKE I HAVE A POTENTIAL DANGER WITH MY CAR AND FORD SENDS A LETTER TO COVER THEMSELVES WITH THE GOVERNMENT, AND I'M LEFT IN THE LURCH. THE GOVERNMENT HAS SHOWN TO BE INEFFECTIVE AND I'M HOPING THAT MY MESSAGE WILL BE HEARD BY SOMEONE.
Steering, Oct 27, 2016
I STARTED MY VEHICLE AT WHICH TIME I NOTICED THE STEERING WHEEL ALMOST IMPOSSIBLE TO MOVE LEFT OR RIGHT. THE SERVICE ADVANCE TRAC SYSTEM LIGHT WAS ON. IT WOULD ONLY MOVE 1/4 OF AN INCH IN EITHER DIRECTIONS. I COULD DRIVE FORWARD AND BACKWARD HOWEVER IMPOSSIBLE TO SAFELY DRIVE AS YOU CANNOT MANEUVER THE VEHICLE. ON THE OTHER OCCASIONS THIS OCCURRED IT WAS AFTER HAVING DRIVEN THE VEHICLE PARKING AND THEN RETURNING A SHORT WHILE LATER AND ATTEMPTING TO LEAVE. THE DEALERSHIP FIRST SAID WAS A STEERING GEAR WHICH WAS REPLACED THEN SAID CODES NEED TO BE CLEARED THEN SAID WAS A MODULE AND THEN SAID WAS ANOTHER MODULE AND AS OF TODAY DO NOT KNOW WHAT THE PROBLEM IS. *TR