2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints
1,678 reports, newest first.
Steering, Feb 1, 2018
A INTERNAL FAULT IN EAPS STEERING RACK, FAULT CODE 58530. FORD HAD RECALL ON 2013 MODELS, MINE WAS SHIPPED TO DEALER JAN. 2014. STILL HAD SAME ISSUE AS 2013. HAS TO MORE OF THEM OUT THERE. DEALER DID NOT INFORM OF 2013 RECALL AT TIME OF REPAIR. STEERING WAS NOT OK WHEN TURNING LEFT MADE NOISE AND VIBRATED.
Other or unspecified, Engine, Jan 30, 2018
SMELL EXHAUST IN CABIN UNDER ACCELERATION WITH HVAC SYSTEM ON ESPECIALLY IN RECIRCULATE MODE. VEHICLE HAS BEEN TO DEALERSHIP 5 TIMES WITH THE CURRENT SERVICE BULLETINS PERFORMED AND CAN STILL SMELL EXHAUST IN THE CABIN. THE VEHICLE WAS UNDER WARRANTY WHEN FIRST REPORTED AND THE ISSUE NOT RESOLVED AND FORD SAYS THAT'S ALL THEY CAN DO.
Power train, Jan 28, 2018
SUDDEN ONSET OF GRINDING NOISE. UPON EXAMINATION AND CONFIRMATION OF ENGINE OIL, COOLANT AND TRANSMISSION FLUID LEVELS, DETERMINED THAT TRANSFER CASE/PTU WAS FAILING. CAUSED LOUD CLANKING AND GRINDING NOISES WHILE IN FORWARD GEARS WHICH WAS WORSENED WHEN TURNING. GEARBOX LOCKED UP WHILE IN TURN AND STOPPED VEHICLE IN ROADWAY WHILE CROSSING OPPOSITE TRAFFIC LANE. NO SIGNS OF FLUID LEAKS FROM TRANSFER CASE OR TRANSMISSION.
Wheels, Jan 26, 2018
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE FRONT DRIVER'S SIDE WHEEL DETACHED FROM THE VEHICLE. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE OPERATED AS INTENDED PRIOR TO BEING SERVICED AT RICART AUTOMOTIVE GROUP (4255 S HAMILTON RD, GROVEPORT, OH). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,977.
Other or unspecified, Jan 25, 2018
BASICALLY I AM HAVING ISSUES WITH THE EXHAUST. AT DIFFERENT TIMES I HAVE A STRONG EXHAUST SMELL IN THE VEHICLE I WENT TO THE DEALER AND THEY PROGRAMMED IT TO BLOW OUTSIDE AIR BUT I CAN STILL SMELL THE FUMES
Fuel/propulsion system, Jan 25, 2018
THE CAB FILLS UP WITH A STRONG EXHAUST ODOR PERIODICALLY, PROBABLY 40 PERCENT OF THE TIME. IT HAPPENS MOST FREQUENTLY AFTER THE CAR HAS BEEN DRIVEN OVER 35 MPH AND THEN SLOWS DOWN. I HAVE HAD THIS [PROBLEM CHECKED OUT TWICE AT MY A FORD SERVICE PROVIDER, BUT THEY SAY THEY CAN'T SMELL IT AND THEY DENY IT IS PRESENT. THEY DID SOME TYPE OF REPAIR THAT DID NOT SOLVE THE PROBLEM. ODOR IS VERY STRONG IN BACK SEAT AREA WHERE SMALL CHILDREN RIDE. ODOR IS ALSO STRONG AT RED LIGHTS AND PULLING INTO THE GARAGE. THIS HAS BEEN A PROBLEM FOR ABOUT A YEAR.
Other or unspecified, Jan 25, 2018
A NOXIOUS ODOR RESEMBLING EXHAUST FILLS THE CAB OF THE VEHICLE INTERMITTENTLY, BUT NOT CONTINUOUSLY ON EVERY DRIVE. THE ODOR IS MORE NOTICEABLE AT IDLE OR STOP. THE ODOR SEEMS TO COME FROM THE HEATER/AC VENTS WHILE THEY ARE BLOWING AIR. THE PROBLEM HAS ONLY BEEN NOTED WITH THE HEATER OR AIR VENTS BLOWING AS AC HAS NOT BEEN USED THIS TIME OF SEASON. ON OCCASION, WE HAVE FELT ILL AFTER DRIVING (2 ADULTS IN THEIR MID 40'S, 2 CHILDREN AGES 6 AND 10). THE LOCAL FORD DEALER HAS PERFORMED THE 'CUSTOMER SATISFACTION/RECALL' WORK ON THE EXHAUST SYSTEM WITH NO IMPROVEMENT IN SYMPTOMS. THEY HAVE EXAMINED THE CAR SEVERAL TIMES AND HAVE BEEN UNABLE TO LOCATE A CAUSE OR SOURCE OF THE SMELL. THE CAR WAS PURCHASED USED 1.5 YEARS AGO FROM DEALER (NOT CERTIFIED PRE-OWNED). THE PROBLEM WITH THE EXHAUST ODOR WAS NOT NOTED UNTIL A FEW MONTHS AGO, BUT DEVELOPED SUDDENLY. ASIDE FROM THIS ISSUE, THE CAR HAS NOT HAD ANY MAJOR MECHANICAL OR ELECTRICAL ISSUES SINCE WE HAVE OWNED IT.
Other or unspecified, Jan 25, 2018
THE SMELL OF EXHAUST FUMES IN THE VEHICLE WITH WINDOWS CLOSED UNDER MANY SPEEDS. THIS IS CAUSING HEADACHES AND DIZZINESS. INITIAL COMPLAINTS TO FORD DEALER LAST YEAR MENTIONED THERE WAS NO RECALL OR BULLETIN. LATER IN THE YEAR I RECEIVED A BULLETIN FOR REPAIR. THIS WAS COMPLETED YESTERDAY 1/24/18. WILL CONTINUE TO MONITOR EXHAUSTE SMELL, BUT STILL HAVE MAJOR HEALTH CONCERNS.
Fuel/propulsion system, Jan 24, 2018
SMELL EXHAUST FUMES INSIDE OF SUV AT DIFFERENT TIMES. SMELL OCCURS WHEN PUSHING ON THE GAS. CAR IS IN MOTION ON ANY TYPE OF STREET OR HIGHWAY. DEALERSHIP RECOMMEND REPLACING THE POWER TRANSFER UNIT($1,800) NO CHANGE. STILL HAVE SMELL
Other or unspecified, Jan 22, 2018, crash
I HAVE A 2014 FORD EXPLORER OR DID !!!! ON 1-18-2018 I PASSED OUT BEFORE BEING INVOLVED IN VERY BAD ACCIDENT ! I WAS DRIVING TO WORK BRIGHT SUNNY DAY . PASSED OUT WENT THRU STOP SIGN A WORK TRUCK HIT MY SUV SPUN IT AROUND ! I RECALL NOTHING OTHER THAN DRIVING THEN WAKING UP TO MY GPS SAYING I WAS IN A CAR ACCIDENT AND IF I NEEDED 911. I DON'T DRINK DON'T DO DRUGS . 35 AND HEALTHY / MY CAR WENT TO THE FORD DEALER FOR THE RECALL ON THE C02 LEAKS AND DOOR PANEL . I MADE THE APPT A WEEK PRIOR THE END OF THE DAY NOTHING WAS REPAIRED THEY SENT ME THE RECALL LETTER AND FIXED NOTHING! THEY DIDN'T EVEN CHECK TO SEE IF MY VEHICLE WAS AT RISK ! I KNOW THERE ARE TIMES THEY CAN CHECK TO SEE IF MY CAR WAS IN FACT ONE THAT NEEDED ATTENTION! I FEEL NO ONE SHOULD BE DRIVING THESE VEHICLES ! THEY SHOULD GIVE FREE RENTALS . THESE CARS SHOULDN'T BE ON THE ROAD UNTIL REPAIRED IT'S NOT JUST POLICE VEHICLES ANYMORE 100'S OF CIVILIANS HAVE BEEN AFFECTED . MY CAR IS TOTALED ! I'M TOLD I'M LUCKY TO BE ALIVE . THE PICTURES ARE HORRIFYING .IM MISSING WORK FOR AT LEAST A MONTH , I WAS CHECKED FOR ANY MEDICAL PROBLEMS THAT WOULD CAUSE ME TO PASS OUT , NONE WERE FOUND . I DID NOTICE THE PRIOR COUPLE OF WEEKS A MOLDY BURNING SMELL . ALMOST LIKE HAIR . AND HAD HEADACHES ALMOST EVERY DAY AFTER DRIVING TO AND FROM WORK . I AM HAVING A FORENSIC EXPERT CHECKING MY CAR TO ACTUALLY SEE IF THIS WAS A CONTRIBUTING FACTOR . I BELIEVE IT WAS ! I HAVE NEVER PASSED OUT IN MY LIFE . ONE MINUTE I'M DRIVING NO CARS AROUND , NEXT MINUTE OUT LIKE A LIGHT .IM DRIVING THEN HEARING THE 911 PERSON ON GPS . I WILL NEVER PURCHASE A FORD ! UNBELIEVABLE ! I WILL REPORT WHAT I FIND OUT FROM FORENSICS EXPERT . IF ANY OF YOU STILL OWN ONE OF THESE PLEASE PUT IN A C02 DETECTOR . I COULD HAVE DIED ON THIS ACCIDENT AND WORSE COULD HAVE KILLED SOMEONE ELSE . I WAS DRIVING ON A REGULAR BACKROAD .
Service brakes, Jan 22, 2018
VEHICLE REAR BRAKE PADS RELEASED FROM CALIPER, RESULTING IN UNCONTROLLABLE BREAKING WHILE DRIVING AT HIGHWAY SPEEDS. IT IS IMPORTANT TO NOTE THAT THE EMERGENCY BRAKE WAS ALSO USELESS BEING THE BRAKE PADS WERE NOT IN PLACE. FORD RECOGNIZES THIS ISSUE UNDER; TSB # ASI-44564 NHTSA ID #10056207. BRAKES (PWS) TSB #ASI-44564NHTSA ID #10056207 DATE ANNOUNCED: MAY 01 2014 ADDITIONAL INFO: HOW TO FIX SUMMARY: FORD/LINCOLN: DUE TO CORROSION BUILDUP BETWEEN BRAKE PAD AND ANCHOR BRACKET, VEHICLE EXPERIENCE A REAR BRAKE DRAG CONDITION AND NEED TO BE CHECKED FOR DEBRIS AND/OR CORROSION. MODEL 2011-2014 EXPLORER, FLEX, TAURUS, EDGE, MKX, MKT, MKS. WITH BRAKE HARDWARE KNOWINGLY FAILING, THIS IS CAUSE FOR IMMEDIATE CONCERN. IN THIS INSTANCE THE VEHICLE HAS ONLY 13,000 MILES, MUCH UNDER THE LIFE EXPECTANCY OF ANY PASSENGER VEHICLE'S BRAKING COMPONENTS. IF PARTS ARE CORRODING TO THE POINT WHERE BRAKE PADS FALL OUT (DEALERSHIP STATES THE BRAKE CLIPS THEMSELVES CORRODED), FORD SHOULD BE HELD LIABLE FOR ALL EXPENSES TO DATE, AND REPLACE ALL VECHILES WITH THESE FAULTY PARTS UNDER A RECALL BEFORE TRAGEDY HAPPENS DUE TO IGNORANCE. BRAKING SYSTEMS IN VEHICLES SHOULD BE FIRST PRIORITY.
Power train, Jan 8, 2018
WHEN VEHICLE IS PLACED IN PARK AND TURNED OFF A WARNING SIGNAL IS ALERTED THAT TRANSMISSION IS NOT IN PARK. THIS HAPPENS INTERMITTENTLY. I AM WORRIED THE VEHICLE COULD POSSIBLY ROLL OFF.
Electrical system, Jan 3, 2018
THE OPEN DOOR LIGHT STAYS ON EVEN AFTER SLAMMING THE DRIVE DOOR SHUT. THIS ONLY HAPPENS WITH THE DRIVER SIDE DOOR.
Steering, Jan 2, 2018
ON DECEMBER 27, 2017 THE STEERING WHEEL ON MY 2014 FORD EXPLORER LIMITED SEIZED. I WAS UNABLE TO MOVE THE WHEEL IN ANY DIRECTION (EVEN BY FORCE). THE VEHICLE WAS STATIONARY AND IN MY DRIVEWAY. IT WAS UNOCCUPIED. IT HAPPENED WHEN I STARTED THE CAR, PUT IT IN GEAR, AND COULDN'T TURN THE WHEEL IN ANY DIRECTION. THE VEHICLE WAS PURCHASED NEW ON 2/11/14 AND HAD 34,872 MILES. MY LOCAL DEALER ADVISED IT WAS OUT OF WARRANTY AND THERE WERE NO RECALLS LISTED. I FOUND PRIOR FORD RECALLS FOR MULTIPLE MAKES/MODELS AND SPECIFICALLY FOR EXPLORER MODEL YEARS '11 THROUGH '13 DEALING WITH STEERING ISSUES PERTAINING TO ELECTRONIC POWER ASSISTED STEERING [EPAS] FAILURES. [RECALL 14V286000 AND/OR 17S23] ATTACHED IS THE REPAIR BILL FOR $2,180.67 [NOTE THE TOWING SERVICE]. I HAD TO HAVE THE ELECTRIC RACK & PINION ASSEMBLY REPLACED. THE PART ALONE, EXCLUDING LABOR WAS $1,120.58. ON JANUARY 2, 2018 I PHONED FORD AT 800-392-FORD AND SPOKE WITH KIMBERLY. I WAS PROVIDED WITH REFERENCE # CAS1328239. AGAIN, I WAS ADVISED THERE IS NO RECALL ISSUED AND WAS TOLD TO HOLD ON TO MY RECEIPT SHOULD THERE EVER BE A RECALL. IN MY OPINION, THIS SHOULD NEVER HAD HAPPENED. I AM THANKFUL I WASN'T DRIVING WITH MY FAMILY IN THE CAR. THIS CATASTROPHIC FAILURE COULD HAVE RESULTED IN A MAJOR ACCIDENT. THANK YOU FOR LOOKING INTO THE MATTER,
Other or unspecified, Jan 2, 2018
EXHAUST ODOR UNDER ACCELERATION, REGULARLY
Other or unspecified, Dec 28, 2017
CARBON MONOXIDE SMELL WHEN ACCELERATING.
Air bags, Dec 22, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO HAVE DIAGNOSTIC TESTING PERFORMED. THE TEST LOCATED FAILURE CODES AT THE REAR PASSENGER AIR BAG SENSOR AND THE REAR DRIVER'S AIR BAG SENSORS WIRING SYSTEM. THE DEALER ADVISED THAT, IN THE EVENT OF A CRASH, THE REAR PASSENGER AND REAR DRIVER'S AIR BAGS MAY NOT DEPLOY. THE DEALER REPLACED THE REAR PASSENGER AND REAR DRIVER'S AIR BAG SENSORS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Other or unspecified, Dec 20, 2017
THE DEALER HAD TO REPLACE THE CRACKED EXHAUST, MANIFOLD/CARALYTIC CONVERTER ASMY. I WAS TOLD THAT IF THIS WAS NOT CORRECTED FUMES COULD GET INTO THE CAR. THIS IS THE SAME PROBLEM FORD IS HAVING WITH THE POLICE EXPLORERS. I HAVE HEARD THAT FORD IS PAYING TO HAVE THESE REPAIR. I WROTE TO FORD AND THEY TOLD ME THAT THEY WOULD NOT PAY FOR THIS. FORD STATES "THER ARE NO WARRANTIES IN EFFECT THAT WOULD PROVIDE ASSISTANCE FOR YOUR CONCERN" (MARSHA BOYD).. WHY ARE THE POLICE VEHICLES BEING REPAIR?
Other or unspecified, Dec 17, 2017
THIS VEHICLE WAS PURCHASED USED ON OCTOBER 19TH. PROMPTLY AFTER PURCHASE THE SMELL OF CARBON MONOXIDE FUMES WERE DETECTED IN THE VEHICLE. WITH THE USE OF A CARBON MONOXIDE DETECTOR THE PRESENCE OF CARBON MONOXIDE WAS CONFIRMED AND THE DEALER WAS CONTACTED. WE WERE TOLD THAT FORD WAS WORKING ON A SOLUTION. DURING A FOLLOW UP CALL ON THE FIRST OF NOVEMBER WE WERE TOLD THAT THE DEALER HAD NOT BEEN PROVIDED GUIDANCE FOR A REPAIR. IN A FOLLOW UP CALL ON DECEMBER 8TH, WE WERE SCHEDULED FOR SERVICES ON DECEMBER 15TH. THE REPAIR WAS UNSUCCESSFUL. CURRENT CARBON MONOXIDE CONTINUES TO ENTER THE CABIN WITH LEVELS RECORDED AS HIGH AS 45 PPM WHEN MAX AC IS IN USE.
Electrical system, Dec 13, 2017
HEAT ON PASSENGER SIDE NOT WORKING AT ALL CAUSING THE WINDOW ON THAT SIDE TO NOT BE ABLE TO BE SEEN OUT OF WHEN DRIVING THE CAR IN THE COLD. ONLY PUT COLD AIR OUT ON THAT SIDE. SPOKE TO SOMEONE AT FORD AND WAS TOLD IT WAS A PROBLEM JUST NOT IN MY CAR YET.
Electrical system, Air bags, Dec 12, 2017
FOR A SIGNIFICANT AMOUNT OF THE VEHICLE'S LIFE, THE AIRBAG LIGHT HAS ILLUMINATED A MAJORITY OF THE TIME. I DID NOT BELIEVE THIS WAS AN ISSUE AS I WAS INSTRUCTED THAT A LIGHT WOULD COME ON IF THE VEHICLE THOUGHT SOMETHING/SOMEONE WAS IN THE PASSENGER SEAT, BUT DID NOT MEET MINIMUM WEIGHT REQUIREMENTS. IT HAS COME TO MY ATTENTION WHEN MY VEHICLE WAS IN FOR A NON-RELATED REPAIR, THAT THIS IS NOT THE CASE AND THAT THE LIGHT ACTUALLY INDICATES A FAULT WITH THE AIRBAG SYSTEM. SO I HAVE BEEN DRIVING AROUND FOR PROBABLY 40,000 MILES WITH FAULTY AIRBAGS IN THE CAR IN WHICH I AM THE ORIGINAL OWNER. I CALLED FORD WHO EXPRESSED LITTLE TO ZERO CONCERN UNTIL I LET THEM KNOW I WOULD BE FILING A COMPLAINT. ACCORDING TO THE DEALER, THE ISSUE IS THAT THE CONNECTORS ARE CORRODED (THE INDICATION WAS MULTIPLE CONNECTORS ARE CORRODED). THIS SEEMS LIKE A REALLY BIG ISSUE - I LIVE IN OREGON, SO NOT QUITE A DRY CLIMATE, BUT IT'S NOT ABNORMAL. THE PERSON I SPOKE TO AT FORD WAS NAMED "ANN"
Power train, Structure, Engine, Dec 7, 2017
I AM WRITING TO YOU IN REGARDS TO PHYSICAL ILLNESS THAT I HAVE SUFFERED AS WELL AS MY PASSENGERS FROM MY 2014 FORD EXPLORER POLICE INTERCEPTOR PACKAGE. STARTING BACK WHEN I FIRST PURCHASED THE VEHICLE AT APPROXIMATELY 59,000 MILES, I HAVE EXPERIENCED AN EXHAUST ODOR IN THE CABIN SHORTLY AFTER ACCELERATING OVER 3,000RPMS. THIS ISSUE HAS BEEN INVESTIGATED AT MY LOCAL DEALERSHIP TWICE, WITH THE TECHNICIAN CONFIRMING THE SMELL. AFTER THIS WORK WAS PERFORMED, I STILL TO THIS DAY AM SUFFERING FROM EXHAUST FUMES AND PHYSICAL ILLNESS DIRECTLY RELATED TO MY FORD EXPLORER. ALL REPAIR ORDERS FROM INVOLVED FORD DEALERSHIPS ARE IN MY POSSESSION CONFIRMING EXHAUST FUMES ARE STILL ENTERING THE CABIN. FROM THE TIME I TOOK OWNERSHIP IN OCTOBER 2016, I HAVE EXPERIENCED PHYSICAL ILLNESS WHEN DRIVING THE VEHICLE FOR MORE THAN 1 HOUR AT A TIME. I GET EXTREMELY LIGHTHEADED AND NAUSEATED, WHICH HAS CAUSED ME TO FREQUENTLY STOP THE VEHICLE AND VOMIT. MY PASSENGERS IN THE VEHICLE HAVE ALSO EXPERIENCED SIMILAR SYMPTOMS WHEN RIDING IN THE VEHICLE. WHEN THIS HAPPENS, I STOP AT A SAFE LOCATION AND REMOVE MYSELF TO FRESH AIR, AND THE SYMPTOMS SOON PASS AND I AM ABLE TO DRIVE AGAIN. RECENTLY, I HAVE TRAVELED FROM MASSACHUSETTS TO VERMONT IN MY EXPLORER. THE MOSTLY HIGHWAY DRIVING TRIP IT WAS ME AS WELL AS MY GIRLFRIEND. AFTER AROUND AN HOUR OF DRIVING AT 60MPH, MY GIRLFRIEND AND I WERE FEELING VERY DIZZY AND BECAME NAUSEATED, SO I OPTED TO STOP AND RELAX AT A REST STOP FOR FRESH AIR PRIOR TO CONTINUING MY TRIP TO VERMONT. I HAVE INSTALLED A CARBON MONOXIDE DETECTOR IN MY VEHICLE, WHICH HAS ACTIVATED MORE THAN ONE OCCASION WHILE DRIVING. AT THIS TIME I AM NEGOTIATING WITH FORD'S OFFICE OF GENERAL COUNSEL TO PERFORM A BUYBACK OF MY EXPLORER AND REPLACE IT WITH A DIFFERENT VEHICLE.
Engine, Dec 7, 2017
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE 18-MONTH OLD CHILD, WHO WAS IN A SAFETY SEAT ON THE REAR PASSENGER SEAT, BECAME UNRESPONSIVE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT CALLED 911. THE CHILD WAS TAKEN TO THE EMERGENCY ROOM WHERE THE DOCTOR RAN SEVERAL TESTS, BUT WAS UNABLE TO DIAGNOSE WHAT HAPPENED TO THE CHILD. THE CHILD RECOVERED AND WAS RELEASED FROM THE EMERGENCY ROOM. THE CHILD WAS TAKEN BACK INTO THE VEHICLE AND, FIVE MINUTES INTO THE DRIVE BACK TO THE CONTACT'S RESIDENCE, THE FAILURE RECURRED. THE CHILD BECAME RESPONSIVE WHEN THE CONTACT ROLLED DOWN THE WINDOW. THE CHILD WAS TAKEN TO THE PEDIATRICIAN WHO RULED OUT THAT THE CHILD MIGHT HAVE SUFFERED A SEIZURE. BOTH THE MOTHER AND THE PEDIATRICIAN SUSPECTED THAT THE CHILD MIGHT HAVE SUFFERED FROM CARBON MONOXIDE POISONING. THE DEALER WAS CALLED (FESLER AUTO MALL IN FAIRFIELD, IOWA, 641-472-2161), BUT DID NOT CALL BACK AS PROMISED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Other or unspecified, Dec 6, 2017
FOR THE PAST SEVERAL WEEKS BOTH ME AND MY WIFE HAVE NOTICED A WEIRD SMELL COMING FROM THE 2014 FORD EXPLORER THAT WE HAVE. ALSO ON SEVERAL OCCASIONS MY WIFE HAS COMPLAINED ABOUT FEELING DIZZY AND NAUSEOUS FROM DRIVING BUT WE THOUGHT IT WAS NOTHING SERIOUS. THEN ABOUT A WEEK AGO AFTER DRIVING THE EXPLORER HOME FROM WORK MY WIFE BEGAN TO FEEL LIGHTHEADED, NAUSEOUS AND ALMOST PASSED OUT WHILE DRIVING WITH OUR 4 YOUNG KIDS IN THE CAR. WE ENDED UP RUSHING HER TO THE HOSPITAL TO SEE WHAT HE PROBLEM WAS, WHICH WAS THE SAME DAY THAT WE RECEIVED THE RECALL NOTICE FROM FORD ABOUT CARBON MONOXIDE POISONING THAT WAS HAPPENING IN ALL 2011-2017 FORD EXPLORER MODELS. SO WHILE SHE WAS IN THE EMERGENCY ROOM WE HAD HER BLOOD AND OXYGEN LEVELS CHECKED FOR CARBON MONOXIDE POISONING ESPECIALLY BECAUSE MY WIFE IS STILL BREASTFEEDING OUR 10 MONTHS OLD DAUGHTER. I HAVE RECENTLY TOOK MY VEHICLE TO A FORD DEALERSHIP FOR THEM TO CORRECT THIS ISSUE BUT MY REAL CONCERN IS WITH THIS ISSUE AFFECTING MILLIONS OF VEHICLES AND PEOPLE, WHAT IS THE POSSIBILITY OF THIS HAPPENING AGAIN. WE PLAN TO FOLLOW UP WITH OUR PRIMARY CARE PHYSICIAN TO ENSURE THAT THERE ARE NO SIGNS OF CARBON MONOXIDE BEING DETECTED WITHIN ANYONE IN MY IMMEDIATE FAMILY AS WE DRIVE THE 2014 FORD EXPLORER DAILY. I'M REACHING OUT TO FIND OUT WHAT ARE SOME OPTIONS THAT WE HAVE AS FORD CONSUMERS. I JUST PRAY THAT THERE ARE NO MORE SERIOUS HEALTH ISSUES WITH MY WIFE AND KIDS FROM THE TIMES THEY HAVE BEEN INSIDE HIS VEHICLE INHALING THESE POISONIOUS FUMES.
Power train, Dec 2, 2017
SHORTLY AFTER LEAVING HOME, AS I WAS REACHING A MAJOR ROAD, I FELT MY VEHICLE SUDDENLY START TO SHAKE VIOLENTLY AND MAKE A LOUD NOISE. THE VEHICLE THEN STARTED TO LOSE SPEED AND FAILED TO ACCELERATE. I WAS ABLE TO PUT IT IN PARK AND TURN THE HAZARDS ON. THIS WAS VERY SCARY BECAUSE I HAVE NEVER EXPERIENCED ANY VEHICLE OF MINE BEHAVE THIS WAY. I LITERALLY THOUGHT I WAS GOING TO HAVE TO GRAB MY 3 YEAR OLD AND RUN FOR MY LIFE. I THOUGHT IT COULD EXPLODE OR CATCH FIRE OR WHO KNOWS. AT THIS POINT I JUST FELT FEAR. THIS COULD HAVE CAUSED A MAJOR ACCIDENT IF SOMEONE BEHIND ME WOULD'VE REAR ENDED ME. AGAIN, MY CAR STOPPED MOVING FOR NO REASON. THIS COULD POSE A MAJOR THREAT AND I WOULD RECOMMEND ACTIONS BE TAKEN TO RESOLVE THIS ISSUE. AFTER RESEARCHING ONLINE, I LEARNED ABOUT MANY OTHER FORD DRIVERS EXPERIENCING SIMILAR SITUATIONS INVOLVING THE THROTTLE BODY COMPONENT. SOUNDS TO ME LIKE THIS COULD BE A COLLECTIVE PROBLEM. I HOPE FORD WILL TAKE MY CONCERNS INTO CONSIDERATION TO PREVENT ANY FUTURE DANGEROUS SITUATIONS. THANK YOU.