2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints
1,678 reports, newest first.
Structure, Mar 4, 2015
WHEN MY HUSBAND CLOSED THE HOOD IT DENTED. ONE SHOULD HAVE A REASONABLE EXPECTATION THAT WHEN YOU CLOSE THE HOOD THAT THE METAL WILL NOT BEND. I BELIEVE THAT THE ALUMINUM THAT THEY ARE USING IS OF TOO THIN/ INFERIOR GRADE. I WOULD HATE TO SEE WHAT WOULD HAPPEN IF THERE WAS AN ACCIDENT IF THE HOOD COULD BEND SO EASILY FROM JUST CLOSING THE HOOD. *TR
Engine, Feb 1, 2015
A SULFUR SMELLING STENCH COMING THROUGH THE VENTILATION SYSTEM WHEN DRIVING OVER A HIGH RPM RATE. THE SMELL ENTERS THE CABIN EVEN WITH THE AC TURNED ON AND ALSO WHEN RECIRCULATION IS TURNED ON. I HAVE REPORTED TO THE DEALER AND THEY FOUND NOTHING WRONG. *TR
Exterior lighting, Jan 21, 2015
HEADLIGHTS DON'T ILLUMINATE FAR ENOUGH IN FRONT OF VEHICLE AND AIM DOWN INTO THE ROAD. WHEN MAKING A TURN THE HEADLIGHTS DO NOT REFLECT TO THE EDGES OF THE ROAD LIMITING YOUR VISION. WE HAVE TO STOP WHEN MAKING A TURN TO POINT THE HEADLIGHTS IN THE DIRECTION WE WANT TO GO BECAUSE THERE IS NO SIDE VISION. THESE HEADLIGHTS ARE NOT SAFE TO DRIVE WITH AT NIGHT. IT'S LIKE DRIVING WITH TWO FLASHLIGHTS FOR HEADLIGHTS! THIS HAS LIMITED OUR DRIVING AT NIGHT. WE HAVE BEEN TO THE DEALERSHIP TO TRY TO RESOLVE THIS AND SINCE FOUND OUT THAT THERE HAVE BEEN NUMEROUS COMPLAINTS FOR THE PAST TWO YEARS! WILL YOU PLEASE CONTACT ME AND LET ME KNOW HOW FORD PLANS TO RESOLVE THIS SAFETY HAZARD. *TR
Exterior lighting, Visibility/wiper, Jan 21, 2015
THE HEADLIGHTS ON THIS EXPLORER WERE DESIGNED SO THAT IF YOU ARE ON A DARK ROAD YOU CAN'T SEE MORE THAN 3 FEET IN FRONT OF YOU AND NOTHING ON THE SIDES. IT'S LIKE DRIVING IN THE DARK. I TOOK IT TO THE DEALER AND THEY SAID IT WAS A DESIGN FLAW. I THINK THIS IS VERY DANGEROUS, AND SCARY, ESPECIALLY SINCE I LIVE IN COLORADO. I LEFT WITH THEM NOT BEING ABLE TO DO ANYTHING ABOUT IT. I WENT ON LINE AND IT LOOKS LIKE THIS IS A COMMON COMPLAINT. *TR
Engine and engine cooling, Structure, Jan 8, 2015
UPON ACCELERATION EXHAUST ENTERS THE VEHICLE CABIN. SOMETIMES EXHAUST ENTERS THE VEHICLE CABIN WITHOUT ACCELERATION. I THOUGHT I HAD REPORTED THIS BEFORE. *TR
Structure, Other or unspecified, Jan 8, 2015
UPON ACCELERATION EXHAUST ENTERS THE VEHICLE CABIN. SOMETIMES EXHAUST ENTERS THE VEHICLE CABIN WITHOUT ACCELERATION. I THOUGHT I HAD REPORTED THIS BEFORE. *TR
Suspension, Jan 2, 2015
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OVER 50 MPH, THE VEHICLE WOULD BEGAN TO SHAKE AND VIBRATE. THE CONTACT INDICATED THAT THE VIBRATION APPEARED TO COME FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE VIBRATION COULD NOT BE DETERMINED. THE REAR TIRES WERE BALANCED AND REPLACED, BUT THE FAILURE RECCURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 300.
Engine and engine cooling, Dec 31, 2014
UPON HARD ACCELERATION MY 2014 FORD EXPLORER HAS EXHAUST FUMES ENTER INTO THE VEHICLE. I TESTED WITH BOTH THE AC ON RECIRC AND RECIRC OFF AND IT HAPPENS EITHER WAY. I HAVE ALREADY HAD THE VEHICLE IN THE FORD SHOP WITH THIS PROBLEM AND A TSB WAS PERFORMED WITH NO IMPROVEMENTS. *JS
Steering, Dec 16, 2014, crash
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BEARING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED IT INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE REAR PASSENGER SUSTAINED A BUSTED LIP THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.
Exterior lighting, Nov 21, 2014
THE HEADLIGHTS ON MY 2014 FORD EXPLORER SPORT DO NOT SAFELY LIGHT UP THE ROAD AT NIGHT ON A ROAD WITH NO STREET LIGHTS. THE LOW BEAMS PROJECT A BLACK LINE FROM LEFT TO RIGHT APPROXIMATELY 6 INCHES ABOVE THE DASHBOARD. THERE IS ALSO NO LIGHT ON EITHER SIDE OF THE VEHICLE WHEN MAKING A RIGHT OR LEFT TURN. LAST WEEK I ALMOST RAN INTO A DITCH BECAUSE I DID NOT HAVE ENOUGH LIGHT TO SEE THE ROAD. I SPOKE TO MY FORD DEALER AND THEY RESPONDED THEY KNOW OF THE PROBLEM BUT FORD HAS NOT SENT OUT A MAINTENANCE BULLETIN OR A RECALL. I CALLED FORD CUSTOMER SERVICE AND THEY RESPONDED THEY WOULD MAKE NOTE OF THIS ISSUE AND WOULD USE IT TO ENHANCE NEXT YEARS MODEL. I RESPONDED THAT THEY NEED TO FIX THIS YEARS MODEL. THE HEADLIGHTS THIS YEAR (2014) ARE NEW. THEY USE A PROJECTOR SYSTEM WHICH IS NOT WORKING. I BELIEVE THIS IS A MAJOR SAFETY CONCERN AND A RECALL SHOULD BE ISSUED TO CONVERT THE NEW LIGHTS BACK TO THE OLD STYLE LIGHTS. *TR
Vehicle speed control, Nov 19, 2014
ABOUT 20-30 SECONDS AFTER HARD ACCELERATION THE CABIN FILLS UP WITH THE SULFUR SMELL FROM THE CATALYTIC CONVERTER. HAVE HAD IT BACK TO THE DEALER TO PERFORM THE TSB BUT NOW IT SEEMS TO BE EVEN WORSE. THEY HAVE TOLD ME THAT THE FACTORY WILL CONTACT ME WHEN THEY FIND A SOLUTION TO THE PROBLEM HOWEVER NO-ONE EVER HAS. I CANNOT SAFELY DRIVE THE CAR LIKE THIS. THE STENCH IS OVERPOWERING. *TR
Engine and engine cooling, Nov 19, 2014
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 35 MPH, THE CONTACT SMELLED AN ABNORMAL SCENT INSIDE THE VEHICLE FROM THE EXHAUST. THE ENGINE RPMS REACHED 3,500. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. DURING THE FIRST REPAIR, THE ENTIRE SEAL ON THE REAR HATCH DOOR AND DRAIN WAS REPAIRED. DURING THE SECOND REPAIR, THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT STATED HE NOW SUFFERS FROM HEADACHES CONTRIBUTED FROM FUMES INHALED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 450.
Engine and engine cooling, Nov 16, 2014
MY 2014 FORD EXPLORER WAS PURCHASED OFF THE SHOW ROOM FLOOR WITH NO TEST DRIVE. MY NORMAL DAILY DRIVE CONSIST OF 2 LANE SIDE ROADS. ON THE WEEKEND MY FAMILY AND I WILL TAKE THE INTERSTATE ROUTES. IN EARLY MARCH AS WE BEGAN OUR TRIP AND I ACCELERATED ONTO THE INTERSTATE THERE WAS A VERY HEAVY EXHAUST ODOR. THE ODOR WAS THICK ENOUGH THAT WE HAD TO LOWER EACH OF OUR WINDOWS. WE THOUGHT IT WAS STRANGE BUT PERHAPS JUST A ONE TIME OCCURRENCE BUT THAT WASN'T THE CASE. THE PROBLEM IS OCCURRING DURING HEAVY ACCELERATION ONLY, WITH NO AIR, WITH THE AIR CONDITIONING OR WITH THE HEAT ON. I HAVE TAKEN MY VEHICLE TO FORD 3 TIMES SINCE AUGUST 2014 FOR A TOTAL OF 26 DAYS IN THE SHOP IN HOPES OF GETTING THIS REPAIRED WITH NO LUCK. I DID HAVE A CASE OPEN WITH FORD CASE# [XXX] AND WAS TOLD LAST WEEK (11/13/14) BY CUSTOMER SERVICE PERSON "[XXX]" THAT MY CASE HAD BEEN CLOSED, REASON; "THE ODOR I AM EXPERIENCING IS NORMAL" I WAS NOT NOTIFIED BY FORD THAT THE CASE WAS BEING CLOSED NOR WAS THE DEALER WHERE I PURCHASED THE VEHICLE. I PLACED A CARBON MONOXIDE DETECTOR IN MY VEHICLE AND AFTER 3 TO 4 DAYS ON 11/01/14 RECEIVED A WARNING TO MOVE TO CLEAN AIR! MY VEHICLE IS UNDER FULL WARRANTY HOWEVER THAT IS USELESS AT THIS POINT. ON 11/15/14 I HAD TO TAKE A 6 HOUR ROUND TRIP WITH MY MOTHER, STEP FATHER AND MOTHER-IN-LAW WE HAD TO LOWER WITH WINDOW NO LESS THAN 8 TIMES DURING THE TRAVEL AND MY MOTHER HAD A VERY SICK HEADACHE AFTER THE TRIP. THIS PROBLEM IS REAL AND I HOPE YOU WILL GIVE IT THE TIME AND ATTENTION NEEDED TO MAKE SURE OTHER PEOPLE LIKE MYSELF AREN'T JUST BRUSHED OFF BY FORD. FORD HAS MY MONEY PAID IN FULL FOR A VEHICLE I AM FORCED TO DRIVE DAILY BECAUSE I HAVE NO OTHER TRANSPORTATION. AND YOU ASK DO I ALSO HAVE HEADACHES YES AND THEY ARE VERY REAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Nov 10, 2014
I HAVE EXPERIENCED A BURNING SMELL ENTERING THE CABIN AREA WHEN ACCELERATING TO PASS A VEHICLE AND WHEN CLIMBING A HILL. ALSO HAVE HAD A "SOUR" SMELL LIKE SOURED CLOTHING FROM AC WHEN I START MY VEHICLE. I DID ASK A SERVICE MANAGER ABOUT THE "SOUR" SMELL AND HE SAID HE NEVER HEARD OF IT, NOT A BIG HELP. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Nov 9, 2014
TWICE WHILE DRIVING (ONCE ACCELERATING TO PULL INTO TRAFFIC AND ONCE GOING UP A MOUNTAIN) AN EXHAUST SMELL ENTERED THE CABIN THROUGH THE AC SYSTEM AND RECIRCULATING MODE DID NOT IMPROVE IT. THE VEHICLE WAS ACCELERATING OVER 3500 RPMS. I HAVE TESTED THIS AGAIN AND AGAIN AND IT HAPPENS EVERY TIME UNDER THESE CONDITIONS. I AM VERY CONCERNED AS WE JUST BOUGHT THIS VEHICLE A COUPLE OF MONTHS AGO AND HAVE TWO YOUNG DAUGHTERS. I WILL BE TAKING IT TO OUR LOCAL DEALERSHIP BUT BASED ON THESE COMPLAINTS I AM NOT HOPEFULL THIS WILL BE RESOLVED. *TR
Exterior lighting, Oct 30, 2014
WHILE VEHICLE WAS IN THE SHOP FOR PREVENTIVE MAINTENANCE, THE TECHNICIAN NOTICED THAT THE LEFT TAILLIGHT ASSEMBLY WAS ABOUT A THIRD FULL OF WATER. THE LIGHT ASSEMBLY WAS REMOVED FROM THE VEHICLE AND WAS ROTATED IN VARIOUS DIRECTIONS IN AN ATTEMPT TO FIND WHERE THE WATER HAD ENTERED THE LIGHT. WHAT WE FOUND WAS A POORLY WELDED PLASTIC SEAM AT THE TOP EDGE OF THE LIGHT ASSEMBLY. WE APPROACHED FORD WITH THE ISSUE AND WERE INFORMED THAT BECAUSE EMERGENCY LIGHTING HAD BEEN ADDED, THEY WOULD NOT WARRANTY THE LIGHT EVEN THOUGH THE EMERGENCY LIGHT WAS NOT THE SOURCE OF THE LEAK. THIS VEHICLE IS OPERATED BY A POLICE DEPARTMENT. WE HAVE HAD ANOTHER FAILURE (UPPER SEAM LEAK) ON ANOTHER POLICE UNIT,SAME YEAR, THAT RESULTED IN THE LOSE OF FUNCTION OF THE LEFT TAILLIGHT ASSEMBLY DUE TO THE LED LIGHTING MODULE SHORTING OUT AFTER THE LIGHT HAD FILLED HALFWAY WITH WATER. WE FEEL THIS COULD BE A SAFETY ISSUE DUE THE POTENTIAL FOR REDUCED VISIBLE STOPLIGHTS AND TAILLIGHTS ON THE REAR OF THE VEHICLE. *TR
Engine and engine cooling, Fuel/propulsion system, Oct 16, 2014
DURING HARD ACCELERATION, A "SMELL" ENTERS THE INTERIOR OF THE CAR. THE "SMELL" IS OF SULFUR OR ROTTEN EGGS. THE SMELL IS DEFINITELY COMING FROM THE EXHAUST. FORD ACKNOWLEDGED THE PROBLEM AND PERFORMED A TSB TO FIX. THE TSB DID NOT FIX THE PROBLEM, AND THE DEALERSHIP SAYS THEY HAVE TO WAIT FOR AN ENGINEER. SERVICE MANAGER SAYS THERE IS ONLY 1 FORD ENGINEER FOR ALL OF SOUTH TEXAS. *TR
Structure, Vehicle speed control, Engine, Fuel/propulsion system, Oct 8, 2014
WHEN ACCELERATING TO PASS A DANGEROUS TRUCK (58 MPH) STRONG FUMES COMES INSIDE THE CABIN, ACCELERATION TOOK 8 SECONDS, INSTANTLY WE START COUGHING AND GET WATERY EYES, OUR YEAR OLD BABY START CRYING SHOWING SYMPTOMS OF DISTRESS, WE TELL THIS TO SALES PERSON, WHICH QUICKLY TOLD US THE STORY THAT THIS HAPPENS WITH NEW CARS.. SUPPOSEDLY NEW ENGINES SHOULD NOT BE HIGHLY ACCELERATED. NAIVELY WE BELIEVE THIS AND DECIDE TO GIVE IT A FEW DAYS? DAY BECOME MONTHS AND PROBLEM GOT WORST, AFTER FEW MONTHS WE DECIDE TO TAKE THE CAR IN FOR SERVICE, UNFORTUNATELY FORD FROM FIRST DAY TREAT US LIKE IF WE WERE INVENTING THE MATTER, AND MAKE MY WIFE LOOK LIKE IF SHE WERE CRAZY, THE WORST PART IS THAT THEY KNOW THAT CAR HAS THE DEFECT AS PREVIOUS GENERATIONS HAS THE SAME PROBLEM(FORDTECHNICAL BULLETIN CONFIRM THIS ).WE CONTINUE TO FOLLOW THE REGULAR PROCEDURE AND WENT TO THE DEALERSHIP ASKING THEM TO FIX THE PROBLEM,THEY ONLY SHOW THEY WERE CLUELESS ABOUT IT AND AFTER MORE THAN SEVEN TIMES LEAVING THE CAR THERE THEY SAY THERE??S NOTHING THEY CAN DO ABOUT IT. WE CONTACT FORD MANUFACTURER DIRECTLY,WHICH MAKE US GO THROUGH A LONG PROCESS OF VERIFYING BACK AND FORWARD, AND AT THE END AN ??ENGINEER?? SEND ESPECIALLY DIRECTLY FROM FORD TO THE DEALERSHIP TELL US PRACTICALLY THAT JUST DON??T ACCELERATE TO AVOID THIS !!!!.WE TOOK THE CAR TO SPECIALIST THAT MEASURED CO WITH A PROFESSIONAL TOOL THAT SHOW MORE THAN 140 PART PER MILLION!!!!!.THIS IS SERIOUS PROBLEM THAT FORD SHOULD BE RESPONSIBLE FOR IT, MY FAMILY HAS BEEN SICK WITH FLUE LIKE SYMPTOMS FOR A LONG TIME, MY WIFE EXPERIENCED A VERY LONG LASTING COUGH THAT ONLY START GETTING BETTER AFTER FORCEFULLY I HAVE TO GET HER ANOTHER CAR AS I COULD NO LONGER EXPOSE MY FAMILY TO MORE OF THIS DANGERS. I REQUEST TO FORD TO REPLACE THE CAR AND THEY DENIED MY REQUEST I BELIEVE NHTSA SHOULD STEP UP ON TO THIS AND PROTECT THE CONSUMERS, THANKS *TR
Engine, Fuel/propulsion system, Oct 5, 2014
SINCE I'VE OWNED MY 2014 FORD EXPLORER FOR THE PAST SIX MONTHS I GET SULFUR SMELLING EXHAUST FUMES COMING FROM THE A/C VENTS WHEN QUICKLY ACCELERATING EVEN IF THE A/C IS IN RECIRC MODE AND EVEN WHEN THE FUEL TANK IS NOT FULL. IT IS DEFINITELY EXHAUST ODORS AND NOT FUEL ODORS. *TR
Fuel/propulsion system, Oct 4, 2014
SOON AFTER BUYING MY 14 FORD EXPLORER I NOTICED A STRONG EXHAUST SMELL IN THE CABIN. I FIGURED IT WAS FROM VEHICLES IN FRONT OF ME SO RAN RECIRCULATE, STILL SMELLED IN SOME CASES OVERWHELMING EXHAUST FUMES CAUSING A BURNING SENSATION TO MY EYES, HEADACHES, SOMETIMES SEVERE AND NAUSEA. THIS VEHICLE IS MY OFFICE AS WELL AS MY TRANSPORTATION SINCE I COVER THE MID ATLANTIC FOR MY JOB. I HAVE BEEN HOSPITALIZED A HANDFUL OF TIMES FOR DEBILITATING HEADACHES AND NAUSEA. I TRAVEL 25K ROAD MILES PLUS AIR TRAVEL PER YEAR FOR MY CAREER AND OFTEN AM IN THE VEHICLE FOR 3 PLUS HOURS. THE ISSUE HAS BEEN REPLICATED AT 2 DEALERSHIPS. ONE SERVICE DIRECTOR SAID THE MILES I DRIVE, THE AMOUNT OF FUMES HE, HIS SERVICE MANAGER AND MASTER TECH EXPERIENCED IN A SHORT 15 MINUTE TEST DRIVE, THAT I SHOULD NOT BE DRIVING THIS VEHICLE AND IT IS LIKELY RESPONSIBLE FOR MY DEBILITATING HEADACHES AND NEED FOR HOSPITAL VISITS REMINDING ME CARBON MONOXIDE CAN CAUSE UNCONSCIOUSNESS AND WORSE. A GM OF A FORD DEALERSHIP TOLD ME THE REPAIRS LISTED IN THE TSB ARE A BANDAID AND NOT SUCCESSFUL MOST OF THE TIME. IF IT WAS FIXED BY REPLACING THE VENTILATION WHY MUST THEY STILL UNDERCOAT THE VEHICLE? BECAUSE THEY NEED TO SEAL UNDERNEATH TO PREVENT THE FUMES THAT STILL EXIST FROM ENTERING CABIN. I UNDERSTAND HOW CARBON MONOXIDE HAS CAUSED MY SERIOUS HEADACHES, NAUSEA AND I COULD QUICKLY AND UNKNOWINGLY GO FROM THE STATE OF A HEADACHE TO UNCONSCIOUSNESS. THAT IS UNACCEPTABLE AS I COULD KILL OTHERS AND MYSELF. I CURRENTLY DO NOT DRIVE THIS AUTOMOBILE YET CONTINUE TO MAKE MONTHLY PAYMENTS TO PAY FOR THIS POTENTIAL DEATH TRAP !!! IT IS SHOCKING AFTER LEARNING OF ALL THE COMPLAINTS THAT YOUR AGENCY (THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMINISTRATION) HAS NOT DONE MORE AND THAT FORD HAS NOT DONE ANYTHING OTHER THAN REPAIRS OUTLINED IN A TSB THAT DO NOT RESOLVE A SEVERE LIFE THREATENING POTENTIAL DEADLY ISSUE. *TR
Engine and engine cooling, Fuel/propulsion system, Sep 27, 2014
I GET A FOUL ODOR IN THE CABIN ON HARD ACCELERATION. I TOOK IT TO THE DEALER AND THEY DID A FIX BUT IT DID NOT HELP.THEY SAY THEY DON'T KNOW WHAT TO DO, IT SMELLS LIKE EXHAUST IS ENTERING THE CABIN. HELP! MAKE FORD FIX THIS .CAR WAS PURCHASE NEW AND I NOTICE THE PROBLEM ON THE WAY HOME FROM THE DEALER. *TR
Electrical system, Fuel/propulsion system, Sep 22, 2014
WHILE DRIVING MY 2014 EXPLORER SPORT I ENCOUNTERED A FEW PROBLEMS WITH THIS TRUCK, WHEN I STEP ON THE GAS TO ENTER ON TO THE FREEWAY IT GOT CONFUSED AND DID NOT NO WHAT TO DO . SEEMS LIKE IT WANTED TO STALL AND THEN SPEED UP VIOLENTLY. WHEN I FINALLY GOT UP TO SPEED IT SMELLED LIKE IT FARTED, ALSO MY RADIO VOLUME SHUTS OFF , I HAVE TO STOP THE CAR AND TURN IT OFF , THEN START IT AND THE VOLUME COMES BACK ON. BRING BACK THE V8 PLEASE. *TR
Engine, Sep 17, 2014
WHILE DRIVING ON THE FREEWAY I NEEDED TO ACCELERATE TO PASS A VEHICLE AND WHEN I DID A EXHAUST SMELL ENTERED THE CAB IT TOOK ABOUT 5-10 SECONDS AFTER ACCELERATING OVER 3500 RPMS. I HAVE TESTED THIS AGAIN AND AGAIN AND IT HAPPENS EVERY TIME UNDER THESE CONDITIONS. SITTING STILL THERE IS NO EFFECT AT ALL. FIVE STAR FORD OF PLANO TEXAS HAS TRIED A "TSB" THAT WAS ISSUED TO INSTALL A VENT ADJUSTMENT. THEY ALSO CHANGED OUT THE CABIN FILTER. STILL NO LUCK. THANK YOU *TR
Engine and engine cooling, Vehicle speed control, Sep 15, 2014
EXHAUST SMELL IN VEHICLE WHEN ACCELERATING AT SPEEDS ABOVE 70MPH. *TR
Engine and engine cooling, Sep 14, 2014
TEST DROVE BRAND NEW 2014 EXPLORER WITH 3.5L ECOBOOST TURBO ENGINE. UPON HARD ACCELERATION, THE VEHICLE CABIN EXPERIENCES A STRONG EXHAUST SMELL THAT IS IRRITATING TO THE EYES AND LUNGS. I DECIDED AGAINST PURCHASING THE VEHICLE FOR THIS REASON. *TR