2014 Ford Explorer
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,678 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Explorer model years with reports.
Of the 2014 reports, 32 involved a crash and 6 involved a fire. 38 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Representative owner complaints
1,678 reports, newest first.
Engine, Jun 25, 2014
THE CAR REPEATEDLY FILLS WITH EXHAUST FUMES FOLLOWING HIGHER RPM'S JUST RETURNED FROM COLORADO MOUNTAINS. CLIMBING MOUNTAINS CAUSES HIGHER RPM'S AND IN THE PROCESS CAUSED THE CABIN TO FILL WITH EXHAUST FUMES. *TR
Engine and engine cooling, Jun 23, 2014
WAS ACCELERATING ON THE INTERSTATE AND A VERY FOUL ODOR, LIKE EXHAUST ENTERED THE CABIN OF THE VEHICLE. THIS HAS HAPPENED ON MANY OCCASIONS, WITH THE WINDOWS UP AND DOWN, AC OFF AND ON, HEAT OFF AND ON, GOING 10MPH AND GOING 60MPH, DURING HARD ACCELERATION AND DURING MODERATE ACCELERATION. *TR
Engine and engine cooling, Fuel system, Gasoline, Jun 23, 2014
UPON CONSISTENT MODERATE TO HEAVY THROTTLE, THE CABIN FILLS WITH FUMES/ODOR WHICH SMELLS LIKE A MIX OF EXHAUST AND BURNING/SMOLDERING PLASTIC OR EPOXY. IT IS STRONG, EASILY REPEATABLE AND HAPPENS ALL THE TIME WHILE TRAVELING UP LONG CONSISTENT GRADES ETC. DOES NOT HAPPEN IN EASY CITY DRIVING, MERGING ONTO AN EXPRESS WAY, IT HAPPENS NEARLY 100% OF THE TIME. *TR
Engine and engine cooling, Jun 23, 2014
EXHAUST FUMES ENTER THE CABIN AREA REGULARLY WHEN THE SIR CONDITIONER IS IN RE-CIRCULATION MODE. THIS IS A SAFETY HAZARD FOR OUR BABY WHO WAS BORN PREMATURELY BUT HAS HAD TO BREATHE IN EXHAUST FUMES WHEN RIDING WITH US IN OUR BRAND NEW FORD EXPLORER. *TR
Engine and engine cooling, Vehicle speed control, Jun 23, 2014
WHEN ACCELERATING THE CABIN OF MY FORD EXPLORER FILLS UP WITH EXHAUST. *TR
Vehicle speed control, Engine, Jun 21, 2014
EVERY TIME THE SUV IS ACCELERATING OVER 3.4K RPMS FOR A DURATION OF GREATER THAN 3-5 SECONDS, THE AC SYSTEM FILLS THE CABIN WITH NAUSEATING GAS. THE SMELL HAS CHANGED OVER THE COURSE OF OWNERSHIP FROM BURNT HAIR SMELL, NOW TO A EXHAUST, ROTTEN EGG/CARBON SMELL. OCCURS WITH AC SYSTEM OFF, OR ON INDEPENDENT OF FRESH AIR OR RECIRCULATE MODE. SMELL LINGERS FOR MINUTES AFTERWARDS. TAKEN TO DEALER BUT UNABLE TO REPLICATE PROBLEM. ALSO, THEY SAID THAT THE TSB FOR THE ISSUE DID NOT APPLY TO 2014 MODELS. I AM VERY CONCERNED THAT EXHAUST (CO) IS ENTERING THE VEHICLE AT HAZARDOUS LEVELS. *TR
Power train, Jun 18, 2014
TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT WAS UNAWARE OF THE REPAIRS MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.
Steering, Electrical system, Jun 8, 2014
VEHICLE STOPPED TO LET PASSENGERS OFF. STOPPED ENGINE. RESTARTED THE ENGINE, STARTED TO PULL AWAY FROM CURVE AND POWER STEERING FAILED AND RECEIVED STEERING ASSIST FAULT ALARM. VEHICLE WAS SUBSEQUENTLY DRIVEN WITH NO POWER STEERING. ALSO, NOTED THE FOLLOWING: TERRAIN MANAGEMENT FAULT, SERVICE ADVANCED TRACK. ANOTHER RELATED FAILURE IS THAT THE SIGNAL LIGHTS NO LONGER WOULD STAY ON WHEN INITIATED CREATING AN ADDITIONAL SAFETY ISSUE. TOOK VEHICLE TO FORD SHOP AND THEY STATED THAT THE POWER STEERING GEAR WOULD HAVE TO BE REPLACED. THEY REPORTED THAT THEY HAD ONE ON ORDER AND WOULD BE AVAILABLE FOR INSTALLATION IN 3-WEEKS. UPON SEARCHING THE WEB, FOUND THAT FORD HAS HAD THIS, OR SIMILAR PROBLEMS WITH 2011-2013 POWER STEERING AND HAS JUST ISSUED A RECALL FOR 2011-2013 VEHICLES. HAD THIS FAILURE HAPPENED DURING A U-TURN OR A FRONT TIRE FAILURE AT HIGHWAY SPEED, IT WOULD LIKELY HAVE ENDED UP WITH A SERIOUS ACCIDENT. IN ADDITION, THIS IS A VEHICLE DESIGNED TO GO OFF-ROAD. IF A FAILURE OF THIS TYPE OCCURRED OFF ROAD, SERIOUS DAMAGE TO THE VEHICLE OR OCCUPANT INJURY COULD OCCUR. THIS IS A SERIOUS ISSUE THAT, ON THE SURFACE, APPEARS TO HAVE BEEN GOING ON FOR SEVERAL YEARS. *TR
Visibility, Jun 3, 2014
WAS SITTING IN MY NEW FORD EXPLORER 2014 SPORT, WHEN HEARD A LOUD POP LIKE A GUN.. GOT OUT AND WALKED AROUND CAR TO SEE IF SOMETHING HIT ME.. NOTHING! STARTED TO DRIVE AWAY AT AROUND 20MPH.. STARTED TO HEAR ROAD NOISE COMING FROM SUNROOF.STARTED TO RETRACT SHADE WHEN NOTICED GLASS FRAGMENTS FALLING, CLOSED SHADE PULLED OVER AND TOOK PICTURES.. CONTACTED FORD.. AND HAVE BEEN TOLD SOMETHING MUST HAVE HIT THE SUNROOF? LIKE WHAT I SAID A METEOR!!! THEY LAUGHED AND SAID I SHOULD CONTACT MY INSURANCE CO. BUT THATS FRAUD I SAID?AGAIN THEY LAUGHED.. COME ON FORD STAND BEHIND YOUR CRAFTSMANSHIP OR GET ANOTHER OWNER WHO WILL? VERY DISAPPOINTED? SO WHAT TO DO NOW? *TR
Vehicle speed control, Engine, Jun 2, 2014
EXHAUST GAS IS GETTING INTO THE CABIN WHEN THE CAR ACCELERATES OVER 3200 TO 3500 RPM. FORD SAYS THAT THE GAS IS NOT EXHAUST GAS, BUT A STRONG ORDER THAT IS NOT HARMFUL. THEY WILL NOT TELL US WHAT CHEMICAL THE ORDER IS. WHEN I DROVE THE CAR I WAS EXPERIENCING ASTHMA AND HEART PALPITATIONS. THE DEALERSHIP FOUND THAT IT HAD THE 2013 EXPLORER PARTS IN IT AND CHANGED THEM OUT PER THE TSB 12-12-4. IT STILL DID NOT HELP. ANOTHER POST SAID THAT THEY DID USE A MONITOR IN THEIR CAR AND IT WAS EXHAUST. WHEN WE PASS A CAR OR FARM MACHINERY OR ENTER ONTO A FREEWAY, THE EXHAUST SMELL IS SUFFOCATING WHEN IT ENTERS THE CAR CABIN. MY FEAR IS THAT THE EXHAUST COULD BE COMING INTO THE CABIN ALL THE TIME, BUT WE CAN'T SMELL IT UNTIL IT GETS TO A CONCENTRATED LEVEL. FORD SAID THAT THE ENGINEERS ARE WORKING ON IT. SO I HAVE PURCHASED A $45,000 VEHICLE THAT I CAN'T DRIVE. *TR
Seats, May 29, 2014
WE RENTED A 2014 FORD EXPLORER FROM AVIS OVER MEMORIAL DAY WEEKEND. MY 10 MONTH OLD DAUGHTER WAS IN THE SECOND ROW REAR-FACING IN HER DIONO RADIAN RXT CAR SEAT (SITTING ON THE RIGHT SIDE OF THE SUV). WHEN I PRESSED THE LEVER TO LET THE LEFT SIDE SEATS DOWN TO PUT MY TWO YEAR OLD INTO HIS CAR SEAT ON THE THIRD ROW, THE SPRING-LOADED SEATS LANDED ON HER LEG, TWISTING AND CRUSHING IT. NOW SHE HAS A BROKEN TIBIA! THERE IS A SERIOUS FLAW IN THE DESIGN OF THESE SEATS. THEY ARE VERY HEAVY AND ARE SPRING LOADED SO THAT THEY FALL VERY HARD WHEN YOU PRESS THE LEVER. I DO NOT BELIEVE THEY ACCOUNTED FOR CHILDREN SITTING IN REAR FACING CAR SEATS WHEN THEY DESIGNED THIS VEHICLE, IT IS LIKE A BOOBY TRAP WAITING TO HAPPEN AND IT NEEDS TO BE RECALLED. *TR
Visibility, May 20, 2014
SUNROOF EXPLODED AND RAINED GLASS ON DRIVER. NO IMPACT INVOLVED WITH GLASS BEFORE IT SHATTERED. *TR
Engine, Fuel/propulsion system, Apr 30, 2014
IT WAS RAINING QUITE HEAVILY ALL DAY AND WAS RAINING WHEN THE MISFIRE OCCURRED. THE VEHICLE WOULD BUCK AND JERK WHEN I TRIED TO ACCELERATE. I HAD TO PULL OVER AND RESTART THE CAR AND THEN FINALLY THE BLINKING ENGINE WENT AWAY. THE ENGINE ON THIS CAR IS A TWIN TURBO 3.5L ECOBOOST. *JS
Steering, Apr 17, 2014
LUCKILY WE WERE COMING TO A STOP ANYWAY WHEN WE LOST POWER STEERING. LOUD WARNING BEEPS WITH A MESSAGE SAYING "POWER STEERING ASSIST FAULTY" APPEARED. WE WERE ABLE TO STOP AND START THE ENGINE TO RESET THIS, BUT THIS IS A SERIOUS SAFETY ISSUE. WE TOOK OUR NEW 2014 FORD TO OUR CULLMAN, ALABAMA ECKENROD FORD DEALER AND THEY ARE STUMPED. COME TO FIND OUT (THANKS TO GOOGLE) THIS PROBLEM HAS BEEN AROUND SINCE THE 2011 MODEL. WE NO LONGER FEEL SAFE DRIVING THIS VEHICLE AS WE COMMUTE 45 MILES TO WORK AND 45 MILES HOME EVERYDAY.
Fuel/propulsion system, Apr 15, 2014
FOR A LITTLE OVER A MONTH MY WIFE AND I HAVE BEEN SMELLING GASOLINE PERIODICALLY AROUND THE CAR. THE LAST TIME I FILLED UP I REMEMBER CHECKING FOR A LEAK BECAUSE THE SMELL WAS SO STRONG. THAT SAME NIGHT I WAS WORKING AROUND THE VEHICLE AND HEARD A SOUND COMING FROM UNDER THE CAR. IT WAS A SIGNIFICANT AMOUNT OF GASOLINE DRAINING ON TOP OF THE ENGINE EXHAUST PIPES AND MY DRIVEWAY. IT LOOKED LIKE THE GAS TANK WAS LEAKING FROM A PLASTIC FITTING, PERIODICALLY RELEASING ABOUT A CUP FULL OF GASOLINE. WE HAVE SINCE TAKEN THE CAR INTO THE DEALERSHIP AND THEY HAVE IDENTIFIED THE ISSUE AS AN OVERFLOW COMPONENT THAT IS DEFECTIVE. I WANTED TO WRITE AN INCIDENT REPORT WITH NHTSA BECAUSE THIS IS AN EXTREMELY DANGEROUS SITUATION THAT I WAS LUCKY TO CATCH. THE CAR IS MY PREGNANT WIFE'S DAILY DRIVER ALONG WITH MY DAUGHTER AS A PASSENGER, SO IT REALLY FREAKED ME OUT TO REALIZE WHAT COULD HAVE HAPPENED! I AM CONCERNED THAT THIS SITUATION MAY OCCUR WITH OTHER 2014 EXPLORERS AND THEIR OWNERS NOT REALIZING THE LEAK BEFORE A CATISTROPHIC EVENT HAPPENS. THE GAS LEAK COULD EASILY GO UNNOTICED, AS WE DID NOT REALIZE THE LEAK UNTIL A MONTH AFTER THE FIRST WARNING SIGNS (GASELINE SMELL). AFTER SOME RESEARCH I FOUND THAT THE 2013 EXPLORERS HAD A RECALL ON THE FUEL PUMPS, WHICH COULD BE RELATED TO THIS ISSUE. *TT
Power train, Engine, Apr 2, 2014
I AM PASTING FROM A PARTS OF A POST THAT I MADE ON 4/2/2014 @ 11:06AM AT WWW.BLUEOVALFORUMS.COM WITH THE TOPIC BEING: "MAJOR CONCERN/ISSUE WITH 2014 FORD EXPLORER SPORT": THIS FOR THE 2014 FORD EXPLORER SPORT WITH V6 3.5L ECOBOOST (TWIN TURBO) MOTOR. ABOUT A MONTH AFTER OWNING IT, I WAS TRAVELING ON THE HIGHWAY....I WAS TRAVELING ABOUT 60MPH ....I SIGNALED TO GET OVER AND GAVE IT GAS TO SPEED UP MODERATELY TO ABOUT 75MPH OR SO. WHEN I PRESSED ON THE GAS THE CAR BASICALLY ALMOST STALLED ON ME...IT WASN'T A TRANSMISSION TRYING TO THINK WHICH GEAR TO SHIFT INTO ISSUE, IT WAS A STRAIGHT CHOKING OF THE GAS AND STUTTERING/HESITATING UNTIL I LET OFF THE GAS 2 TIMES OR SO AND THEN PRESS DOWN ON THE GAS AGAIN AND IT TAKES OFF, BUT IT A NOTICEABLE LOSE OF POWER.THIS HAS HAPPENED NOW 4 TIMES WITH THIS PAST WEEKEND 3/30/2014 BEING THE MOST RECENT. HOWEVER THE HIGHWAY SPEED WAS THE ONLY HIGH SPEED INCIDENT. THE OTHER 3 TIMES THAT IT OCCURRED WERE ALL IN TOWN, ON ONE OF THEM I WAS MAKING A SIMPLE U-TURN FROM A STOP AND WHEN I PRESSED THE GAS (NOT HEAVILY) TO GET UP AND OUT OF THE TURN IT STALLED. THE OTHER TIME WAS PASSING TO ANOTHER LANE AND GIVING IT SOME GAS TO SPEED UP. THIS PAST SUNDAY I WAS TRAVELING ON A 2 LANE ROAD THEN CHANGES TO A 1 LANE ROAD APPROX. 100 YARDS AFTER THE STOP LIGHTS. I WAS STOPPED BEHIND A VEHICLE AND WHEN WE STARTED MOVING THE VEHICLE IN FRONT WAS ONLY GOING ABOUT 20-25MPH IN A 45MPH ZONE. SO I SIGNALED AND SAW A VAN IN THE LANE ABOUT 100 YARDS BACK SO I PRESSED ON THE GAS TO GET SOME SPEED TO PASS HIM BEFORE THE LANE ENDED AND AGAIN NOTHING CRAZY JUST TO GET UP TO 45-50MPH OR SO AND THE DARN THING STALLED ON ME AGAIN! THE BIG CONCERN I HAVE NOW IS THAT THE FAMILY AND I ARE PLANNING ON A CROSS-COUNTRY ROAD TRIP THIS SUMMER FROM MAY 24-JUNE 10, 2014. *TR
Visibility, Structure, Mar 19, 2014
PANEL BELOW REAR WINDOW CRACKED. NOT DUE TO ACCIDENT OR ANY OTHER TYPE OF ABUSE. *TR
Steering, Suspension, Wheels, Mar 18, 2014, crash
TO AVOID HITTING ANOTHER VEHICLE THAT ILLEGALLY CAME INTO THE LANE I WAS ENTERING (THEY WERE DRIVING ON THE SHOULDER), I HAD TO TAKE EVASIVE ACTION, WHICH CAUSED ME TO TURN MY VEHICLE INTO A CURB. AT THE TIME, I WAS TRAVELING 15 TO MAYBE 20 MPH. AFTER HITTING THE CURB, MY VEHICLE CAME TO A STOP AND UPON INSPECTION I DISCOVERED THAT THE LOWER CONTROL ARM HAD COMPLETELY BROKEN IN HALF. MY VEHICLE WAS TOWED TO A LOCAL DEALERSHIP, WHERE THEY SUBSEQUENTLY SERVICED THE VEHICLE, WHICH I PICKED UP ON MARCH 15, 2014. HOWEVER, WITHIN 100 MILES OF DRIVING, MULTIPLE SYSTEM ERRORS OCCURRED, AND MY STEERING WENT OUT. THE DEALERSHIP IS NOW SAYING THERE WAS APPARENTLY AN ISSUE WITH THE STEERING GEAR ASSEMBLY, AND THAT THEY WILL BE ABLE TO FURTHER DIAGNOSE UPON REPLACING THAT PART. MY CONCERN IS THE SAFETY OF THE VEHICLE AND SPECIFICALLY THAT I DO NOT THINK A CONTROL ARM SHOULD SNAP IN HALF AT THAT SPEED, PARTICULARLY IN A SUV THAT HAS AN UPGRADED SUSPENSION AS PART OF THE TRIM PACKAGE. *TR
Engine and engine cooling, Feb 22, 2014
THE EXPLORER SPORT (V6 TWIN TURBO ECOBOOST) STARTED LEAKING SULFUROUS SMELLING VEHICLE EXHAUST FUMES (POSSIBLY CYANOTIC ) INTO THE CAR WHICH MADE THE OCCUPANTS FEEL UNWELL . FORD HAVE A FIX THAT THEY DO NOT ADVISE CUSTOMERS ABOUT SO THE FUME ISSUE IS KNOWN TO THEM ( TSB 12-12-4 ). THIS FIX HAS BEEN PERFORMED YET THE ODOR PERSISTS IN CERTAIN CIRCUMSTANCES. WE HAVE LITTLE CONFIDENCE THAT THE PROBLEM HAS BEEN PROPERLY RESOLVED AND WE HAVE LITTLE CONFIDENCE IN DRIVING A CAR WITH THIS TYPE OF FAULT. IT IS DISTURBING THAT OXIDES OF SULFUR AND HYDROGEN SULFIDE CAN ONLY BE SMELLED WITHIN CERTAIN CONCENTRATION LIMITS AND THAT THE "NOSE" BECOMES INSENSITIVE TO THEM AT HIGHER CONCENTRATIONS. OTHER PEOPLE ARE SUFFERING THE SAME PROBLEM AND I THINK IT S ONLY A MATTER OF TIME BEFORE A DRIVER BECOMES INCAPACITATED AND HAS A SERIOUS ACCIDENT. IF THIS HAS NOT ALREADY HAPPENED. MANY OTHER REPORTS OF THIS PROBLEM ON VARIOUS WEBSITES. *TR
Electrical system, Feb 14, 2014
THE INSTRUMENT CLUSTER LCD DISPLAY SCREENS TO THE LEFT AND RIGHT OF THE SPEEDOMETER MALFUNCTION. THEY WILL RANDOMLY TURN OFF FOR APPROXIMATELY 5-60 SECONDS WHILE DRIVING. THE FLASHING SCREENS CAN BE A GREAT DISTRACTION WHILE DRIVING DURING THE DAY AND ESPECIALLY AT NIGHT. *TR
Structure, Feb 5, 2014
TL* THE CONTACT RENTED A 2014 FORD EXPLORER. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE REAR CUP HOLDER BUT FOUR OF HIS FINGERS BECAME STUCK INSIDE OF THE PLASTIC HOLDER. THE CONTACT STATED THAT HE HAD TO PRY THE HOLDER OPEN IN ORDER TO RELEASE HIS FINGERS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10. THE VIN WAS UNAVAILABLE.
Exterior lighting, Jan 21, 2014
HEAD LIGHTS ARE NOT FOCUSING CORRECTLY. WHEN U GO AROUND CURVE, LIGHTS SHOW AHEAD HALF WAY, BUT IT IS PURE BLACK AROUND CURVE. WE LIVE IN THE MTS. WITH LOTS OF HILLS AND MTS. IT IS SCARY!! YOU COULD KILL A CHILD OR ANIMAL WITHOUT SEEING THEM IN THE PITCH BLACK. ALSO, U CANNOT SEE SIGNS ON THE SIDE OF ROAD UNLESS U PUT YOUR BRIGHT LIGHTS ON, WHICH REALLY TEES OFF CAR IN FRONT. WE JUST BOUGHT THE FORD EXPLORER IN DEC.. HAVE TAKEN IT TO TWO DEALERS,. THE ONE WE BOUGHT IT FROM DID RAISE THE LIGHTS, BUT SAID NOTHING ELSE CAN BE DONE. I BELIEVE BEFORE FORD WILL HAVE A RECALL, SOMEONE WILL BE KILLED! PRAYING IT WON'T BE US. PLEASE HELP US FIND SOMEONE THAT CAN HELP. ENGINEERS SHOULD KNOW ABOUT THIS SCARY PROBLEM! THANKS! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Visibility/wiper, Nov 21, 2013
I PURCHASED THIS VEHICLE ABOUT A MONTH AGO. DRIVING HOME, 2 1/2 HOURS AWAY FROM WHERE I PURCHASED IT, THE SUN WAS HITTING MY FRONT WINDSHIELD. I NOTICED TREMENDOUS AMOUNTS OF TINY SHINY PARTICLES ALL OVER THE WINDSHIELD. IT WAS VERY DISTRACTING AND HAZARDOUS!!! I CHECKED THE FOLLOWING DAY AND THE ENTIRE WINDOWS HAVE THE SAME THING. I WAS TOLD BY THE DEALERSHIP THAT IT'S NORMAL. I HAVE HAD 3 OTHER FORD VEHICLES IN THE PAST 4 YEARS AND NEVER HAD THIS PROBLEM. IT IS VERY VERY HAZARDOUS TO ME AND I THINK THAT THEY SHOULD NOT BE MAKING WINDOWS LIKE THIS AND THEY SHOULD RECALL AND REPLACE THESE. I AM PAYING ALOT OF MONEY FOR THIS VEHICLE AND DESERVE TO BE HAPPY AND BE ABLE FEEL COMPLETELY SAFE DRIVING IT. *TR
Exterior lighting, Nov 18, 2013
WHEN DRIVING ON RURAL UNLIT ROADS, THE HEADLIGHTS AT TIMES LIGHT UP LESS THAN 3 VEHICLE LENGTHS AND OR BLIND ONCOMING DRIVERS WHEN USING LOW BEAMS. THE ISSUE APPEARS TO BE ASSOCIATED WITH THE RECENT HEADLIGHT DESIGN WHICH USES A "PROJECTOR STYLE" LENS INCORPORATING A "HIGH BEAM" BULB AND A SHUTTER TO CREATE THE LOW BEAM BY CUTTING OFF THE TOP PORTION OF THE BEAM. THERE IS "NO" LIGHT ABOVE THE CUT-OFF LINE SO WHEN DRIVING DOWN AN UNDULATION AND/ OR DURING BRAKING, THE LIGHT BEAM AIMS DOWN RELATIVE TO THE ROAD. WHEN GOING UP AN UNDULATION, THE BEAM CUT-OFF MOVES UP AND SHINES THE UNCUT-OFF BEAM INTO THE EYES OF ONCOMING DRIVERS. ADDITIONALLY, THE HEADLIGHTS HAVE NO LIGHT ONTO THE SHOULDER ABOVE HEADLIGHT HEIGHT SO ROADSIDE TRAFFIC CONTROL SIGNS AND PEDESTRIANS ARE NOT ILLUMINATED. SITUATION HAS BEEN OBSERVED BY DEALERSHIP SALESMAN AND TECHNICIAN WHO EXPRESSED DISBELIEF. DEALERSHIP MANAGEMENT AND MANUFACTURER CUSTOMER ASSISTANCE CENTER HAVE ADVISED CONDITION IS "NORMAL AND ACCEPTABLE" EVEN THOUGH THEY HAVE NOT OBSERVED THE CONDITION AND HAVE REFUSED TO DO SO. NO SERVICE ACTIONS ARE TO BE PERFORMED PER THE TECHNICAL HOTLINE. OTHER CONDITIONS PRESENTED BY THIS DESIGN ARE ALSO PRESENT CREATING ADDITIONAL LESSER ISSUES. CONDITION IS ONGOING SINCE FIRST BEING OBSERVED ON FIRST NIGHT DRIVE. *TR
Fuel system, Gasoline, Power train, Engine, Nov 11, 2013
WITHIN 24 HRS. OF PURCHASE, DRIVING ON EVEN ROAD DRY CONDITIONS APPROX. 40 MPH ENGINE SHUT OFF WHILE IN MOTION NO HESITATION NO BUCKING JUST SHUT OFF. PULLED OFF SIDE OF ROAD RESTARTED OK TOOK TO DEALER (JACK BYRNE FORD) NO CODE NO IDEA WHAT CAUSED IT, COULD NOT GET TO REPEAT . THIS VEHICLE IS PRIMARILY DRIVEN ON THE HIGHWAY WE ARE DEATHLY AFRAID THAT THIS WILL HAPPEN AGAIN AT A HIGHER SPEED AND WILL RESULT IN A REAR END COLLISION. SPOKE TO THE SR. REGIONAL CUSTOMER SERVICE MANAGER FOR NY/NJ. SHE STATES THAT THE DEALER LOOKED VEHICLE OVER AND COULD NOT FIND PROBLEM NOR COULD THEY REPEAT IT NO CODE SHE COULD NOT STATE THE VEHICLE IS SAFE TO DRIVE JUST THAT THE DEALER COULDN'T FIND ANYTHING AND ITS READY TO BE PICKED UP AT DEALERSHIP. *TR