2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: engine
288 reports, newest first. Show all
Other or unspecified, Engine, Feb 17, 2017
EVERY TIME I AM GETTING ON THE INTERSTATE AND HAVE TO GIVE IT GAS, I CAN SMELL EXHAUST IN THE CABIN. AND THEN WHILE TRYING TO PASS ANOTHER VEHICLE I CAN ALSO SMELL THE EXHAUST IN THE CABIN. I REPORTED THIS TO THE LOCAL DEALER BACK IN SEPTEMBER OF 2016 AND THEY SAID THAT THERE WAS NO RECALL OR REPORTED ISSUES WITH MY COMPLAINT.
Power train, Engine, Feb 15, 2017
I'VE BEEN DEALING WITH EXHAUST FUMES ENTERING MY VEHICLE UPON A HARD ACCELERATION. I'V TAKEN MY 2015 EXPLORER TO THE DEALERSHIP 5 TIMES TO GET THIS CORRECT, WITH NO POSITIVE RESOLUTION. I'M ALSO EXPERIENCING A KNOCKING NOISE WHEN MAKING A HARD LEFT HAND TURN. I'VE BROUGHT TO THE DEALERSHIP TWICE TO FIX IT, WITH NO RESOLUTION.
Engine, Feb 14, 2017
PURCHASED NEW 12/2014 AND HAVE HAD AN EXHAUST SMELL INSIDE THE CAR WHEN DRIVING. EXHAUST ODOR IS VERY STRONG WHEN GOING UP HILLS AND WHEN ENGINE IS UNDER A LOAD SUCH AS ACCELERATION. EVEN WITH THE A/C ON RE-CIRCULATION MODE, THE ODOR IS QUITE STRONG TO THE POINT OF HAVING TO ROLL DOWN THE WINDOWS. WE ALSO EXPERIENCE HEADACHES WHILE DRIVING FROM ALL THE FUMES. WE HAVE HAD IT TO THE DEALER FOR THIS ISSUE AT LEAST TWICE, THE FIST TIME THEY SAID NOTHING WAS WRONG. THE MOST RECENT VISIT IN DECEMBER 2016 THEY REPLACED SOME BODY SEALS ON THE BACK OF THE VEHICLE WHICH HAS HELPED SOME, BUT WE STILL HAVE FUMES GETTING INTO THE VEHICLE AND WE STILL GET THE HEADACHES. IT IS TO THE POINT THAT MY WIFE IS AFRAID TO DRIVE THE CAR. WE ARE ALSO NOW AWARE THERE HAS BEEN A SERVICE BULLETIN ON THIS VERY ISSUE SINCE 2012 AND FORD HAS BEEN AWARE OF THE PROBLEM ON THE EXPLORER. SO THEY HAVE BEEN SELLING THESE WITH A KNOWN DEFECT THAT IS A REAL SAFETY ISSUE WITH CARBON MONOXIDE POISONING. ALSO, OUR DEALER (TEAM FORD) DID NOT ADDRESS IT UNTIL WE REALLY PUSHED THE ISSUE ON THE MOST RECENT VISIT THIS PAST DECEMBER AFTER 2 YEARS OF DEALING WITH IT, BUT ITS STILL NOT SOLVED EVEN AFTER HAVING THE VEHICLE FOR 10 DAYS. WE ARE VERY CONCERNED ABOUT THIS AND VERY UNHAPPY WITH THE INITIAL DEAL RESPONSE AS WELL AS FORD SELLING US THE VEHICLE WITH A KNOWN ISSUE THAT IS QUITE DANGEROUS.
Power train, Engine, Jan 13, 2017
2015 EXPLORER SPORT 3.5L V6 ECOBOOST, CAR SHUDDERS WHILE TRYING TO MAINTAIN HIGHWAY SPEEDS WHILE BARELY TOUCH THE GAS. ENGINE MISFIRES, HESITATES WHEN TRYING TO ACCELERATE QUICKLY. FORD NOR DEALER WILL DO ANYTHING ABOUT IT SAYING ITS "NORMAL". PURCHASED THE EXTENDED WARRANTY BUT STILL NO RESOLUTION. HAS BEEN ON GOING FOR ABOUT A YEAR. AT ONE POINT THE CAR WENT INTO "LIMP MODE" AND WOULD ONLY ALLOW ME TO DRIVE 20 MPH ON THE HIGHWAY WHILE THE RPMS' WHERE MAXED OUT. THANKFULLY I WAS CLOSE TO A DEALERSHIP TO HAVE IT LOOKED AT. SAID "PIPE HOSE CLAMP CAME LOSE". SOMETHING IS WRONG WITH THIS ECOBOOST ENGINE. THERE HAVE BEEN LAWSUITES OVER IT. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES, HAD SEVERAL TECHS, SUPERVISORS DRIVE IT AND NOTHING.
Engine and engine cooling, Fuel system, Gasoline, Jan 8, 2017
VERY STRONG SMELL OF GAS INSIDE OF CABIN WHILE DRIVING WITH HEAT ON. *TR
Engine, Dec 12, 2016
AFTER A HARD ACCELERATION, ON THE HIGHWAY OR WHEN ACCELERATING ON A FREEWAY ENTRANCE RAMP, WE SMELLED A BURNT HAIR ODOR IN THE PASSENGER COMPARTMENT OF OUR 2015 FORD EXPLORER. AFTER SMELLING THIS, I DID SOME RESEARCH AND FOUND OTHER FORD EXPLORER OWNERS WITH THE SAME COMPLAINT AND THE SMELL WAS ACCOMPANIED WITH CARBON MONXIDE. 9-28-15 DEALERSHIP SEALED REAR UNDERBODY. 5-2-16 DEALERSHIP INSTALLED NEW DOWNTURNED MUFFLER ASSEMBLY. AFTER THIS FIX THE SMELL WENT FROM A FEW SECONDS TO A MINUTE PLUS. CAUSED WATERING EYES, HEADACHE AND COUGHING. 7-26-2016 DEALERSHIP REPLACED THE MUFFLER SYSTEM THAT HAD "BAD WELDS", AND REPROGRAMMED ELECTRONIC MODULES. SEPT. 3, 2016 LEFT ON A TRIP, AND THE SMELL CAME BACK WHILE PAASSSING ON THE FREEWAY. ALSO ON A TRIP, THE BURNT HAIR SMELL CAME INTO THE VEHICLE THROUGH SECOND ROW, PASSENGERS, LOWERED WINDOW. THE SMELL APPEARED AGAIN WHILE GOING UP A HILL ON FREEWAY, THIS TIME THROUGH THE DRIVERS LOWERED WINDOW. WATERING EYE, HEADACHES AND COUGHING ACCOMPANIED THE ODOR. 10-3-2016 DEALERSHIP RESEALED ALL OF THE BACK OF THE VEHICLE AND IMPROVED TAILGATE GASKET. DISTRICT ENGINEER DID AN ONSITE INSPECTION. 11-30-2016 PICKED THE REPAIRED VEHICLE UP. 12-4-2016 EXHAUST FUMES AGAIN WHILE ACCELERATING UP FREEWAY ON RAMP. 12-9-2016 FORD DENIED A BUY BACK CLAIM. THE ODOR NEVER HAPPENS AROUND TOWN. I NEED TO GET RID OF THIS 2015 FORD EXPLORER FOR ONE WE CAN TAKE ON THE HIGHWAY.
Other or unspecified, Engine, Dec 9, 2016
STRONG EXHAUST ODOR IN PASSENGER CABIN WHEN OPERATING THE VEHICLE WITH FULL THROTTLE APPLICATIONS (E.G., PASSING, CLIMBING STEEP GRADES OR MERGING ONTO FREEWAY RAMPS)
Engine, Dec 9, 2016
I PURCHASED THE 2015 FORD EXPLORER IN LATE MARCH 2015. ALTHOUGH THE SMELL WAS THERE FROM THE BEGINNING IT WAS PROGRESSIVELY GETTING WORSE. IT SEEMS TO HAPPEN WHENEVER IT FEELS LIKE IT. IT OCCURS WITH THE A/C OFF, WHILE DRIVING AT A STEADY SPEED, AND UPON ACCELERATION. I HAVE TAKEN IT TO BRANDON FORD FOR SEVERAL ATTEMPTS TO FIX THE PROBLEM, WHICH THEY HAD NO IDEA IT EVEN EXISTED. AFTER SEVERAL ATTEMPTS TO FIX THE EXHAUST/CARBON MONOXIDE FORD IS TELLING ME THEY HAVE A REPORT THAT A FIELD ENGINEER HAS DEEMED THE FUMES/POISON ENTERING THE CAB "A NORMAL OCCURRENCE" AND THEY WILL NO LONGER PUT IT IN SERVICE. *TR
Engine, Dec 8, 2016
NO ENGINE ACCELERATION THE TRUCK FAILED TO ACCELERATE WHEN ENTERING HIGHWAY CA 92 WEST BOUND. THE TRUCK MAXIMUM SPEED WAS 20-25 MPH WITH THE ACCELERATOR PEDAL FULLY EXTENDED. THE CHECK ENGINE LIGHT CAME ON FLASHING YELLOW AND YOU COULD SMELL FUEL. THE TRUCK WAS SHAKING AND SHUTTERING.THE TRUCK WOULDN'T NOT ACCELERATE BEYOND 25 MPH ONTO TO THE HIGHWAY. I BELIEVE THE PROBLEM LIES WITH THE ECO BOOST SYSTEM.
Power train, Other or unspecified, Engine, Oct 27, 2016
OUR EXPLORER LIMITED UNIT HAS LESS THAN 21,000 MILES ON IT. WHILE ACCELERATING TO PASS ANOTHER VEHICLE, CLIMBING A HILL / MOUNTAIN OR SIMILAR SITUATION EXHAUST FUMES ENTER THE CABIN. THE A/C UNIT IS ON AND IN THE RECIRCULATION MODE WITH THE REAR A/C UNIT OPERATING. THE NOXIOUS FUMES SMELL LIKE ROTTEN EGGS / SULFURIC ACID. THE ONLY WAY TO CLEAR THE DANGEROUS EXHAUST GASES IS TO OPEN WINDOWS ALLOWING FOR A CHANGE IN THE CABIN'S ATMOSPHERE. THIS IS A RECURRING ISSUE THAT CAN BE REPLICATED. WORKING WITH THE DEALERSHIP WE PURCHASED FROM AS WELL AS FORD CORPORATE TO RESOLVE THIS DANGEROUS SITUATION. MANY UNITS ARE EXPERIENCING THIS SAME ISSUE. NO PROVEN REPAIR / FIX TO DATE. HOW LONG WILL IT TAKE FORD'S ENGINEERING TEAM TO ISOLATE THE REASON THIS OCCURS AND PROVIDE A PROVEN REPAIR / RECALL? COULD IT BE THE UNITS EXPERIENCING THIS RECURRING PROBLEM COULD BE COMING OUT OF THE SAME MANUFACTURING FACILITY?
Engine, Oct 21, 2016
HAVE TAKEN THIS VEHICLE TO FORD 4 TIMES WITHOUT RESOLUTION. EXHAUST SMELL OVERPOWERING DURING ACCELERATION AND NOW AFRAID TO TAKE LONG TRIPS OVER INCLINED ED GRADES, ESSENTIALLY LIMITING TO NO TOWING, NO VISITS TO FAMILY, ESSENTIALLY A BIG WHITE ELEPHANT IN MY GARAGE
Engine, Fuel/propulsion system, Oct 16, 2016
UPDATE TO NHTSA COMPLAINT #10914850 VEHICLE STILL IN SERVICE SINCE 9/26/16. TOTAL DAYS AT DEALER FOR SERVICE DUE TO EXHAUST FUMES / CHEMICAL SMELL IN PASSENGER COMPARTMENT: 26 AS OF 10/16/16. HAVE BEEN TOLD FORD'S ENGINEERING REP (DURING FORD'S "FINAL REPAIR ATTEMPT" UNDER LEMON LAW) ALSO SMELLED FUMES IN CABIN UNDER WOT AND WHEN ENGINE UNDER LOAD. WAS TOLD THAT IT COULD NOT BE CARBON MONOXIDE IN CABIN MAKING ME DIZZY AND SICK FEELING BECAUSE "CATALYTIC CONVERTER CHANGES CARBON MONOXIDE TO CARBON DIOXIDE, WHICH IS WHY DEALER USES CO2 METER NOT CO METER". WAS INFORMED THAT REGIONAL ENGINEER INSTRUCTED DEALER TO REPEAT TSB 14-0130 EVEN THOUGH THEY WERE THEN TELLING ME THAT THE SMELL IS FROM "MILDEW ON THE A/C EVAPORATOR CORE", WHICH CONTRADICTS THEIR PERFORMING THE TSB TO SEAL THE VEHICLE FROM EXHAUST FUMES A SECOND TIME (PERFORMED PREVIOUSLY WITHOUT EFFECT IN 10/2015). HAVE BEEN TOLD MANY DIFFERENT "REASONS" FOR THE FUMES IN CABIN, NONE OF WHICH MAKE MUCH SENSE. MILDEW DOES NOT SMELL LIKE SULFUR OR EXHAUST FUMES. TO MAKE THINGS WORSE, I WAS TOLD THAT I "DO NOT DRIVE ENOUGH MILES" DURING MY TRIPS TO "DRY OUT THE EVAPORATOR CORE" SO I AM TOLD MY DRIVING HABITS, NOT FORD'S DESIGN FLAWS ALLOWING EXHAUST INTO CABIN, ARE THE REASON FOR THE FUMES. SERVICE MANAGER HAS BEEN DILIGENT AND PROFESSIONAL AND IS A GENUINELY NICE PERSON, THOUGH FORD IS TRYING TO SERVE UP A "RED HERRING" BY TRYING TO DIVERT ATTENTION TO THE A/C SYSTEM RATHER THAN ADMIT TO EXHAUST FUMES IN PASSENGER CABIN. FORD REPLACED THE EVAP CORE WHICH RESULTED IN NEARLY NO A/C UPON BEING TOLD VEHICLE READY FOR PICK-UP ON 10/15/16, SO IT IS STILL IN SERVICE..NOW TO REPAIR WHAT THEY BROKE DURING "FINAL REPAIR ATTEMPT". TO CONSUMER, APPEARS FORD HAS PROPPED OPEN FRESH AIR VENTS REGARDLESS OF "RECIRCULATE" BUTTON LIGHT, RESULTING IN WARM A/C. FORD SHOULD RE-PURCHASE THIS HAZARDOUS VEHICLE. *TR
Other or unspecified, Engine, Fuel/propulsion system, Oct 8, 2016
SMELL OF EXHAUST FUMES AND/OR SULFUR-TYPE ODORS COMING THROUGH AIR CONDITIONING SYSTEM UNDER HEAVY ACCELERATION, PASSING ON HIGHWAY, OR WHEN ENGINE IS UNDER A LOAD. FUMES/SMELL GET SO BAD THAT I HAVE TO ROLL DOWN ALL WINDOWS AND OPEN SUNROOF TO VENTILATE THE PASSENGER COMPARTMENT. TOLERATED THE HEADACHES, NAUSEA, AND LIGHT-HEADEDNESS WHILE DRIVING UNTIL SITUATION BECAME INTOLERABLE AND HAD BEGUN TO AVOID DRIVING THE EXPLORER. FIRST SERVICED IN 10/2015, DEALER HAD VEHICLE FOR 4 OR 5 DAYS. I WAS TOLD THAT A TSB WAS PERFORMED WHICH INCLUDED REMOVING THE REAR BUMPER AND USING SEALANT, BUT THAT DID NOT CORRECT THE PROBLEM. FUMES IN PASSENGER COMPARTMENT PERSISTED. ON 9/26/2016 TOOK VEHICLE BACK TO DEALER FOR FURTHER DIAGNOSTICS AND REPAIR ATTEMPTS FOR SAME PROBLEM. DEALER HAD VEHICLE THROUGH 10/4/16, AND CALLED TO TELL ME TO COME PICK-UP VEHICLE AS IT WAS "FIXED" BY CLEANING A/C EVAPORATOR, AND ALSO "SPEAKING WITH FORD ENGINEERS". WENT FOR TEST DRIVE WITH SERVICE MANAGER. AFTER APPROX. 4-5 MILES ON HIGHWAY, UNDER VARYING ACCELERATION CONDITIONS, CABIN BEGAN TO SMELL LIKE FUMES AGAIN, COMING THROUGH THE A/C VENTS. THEN I BEGAN TO FEEL LIGHT-HEADED AND INFORMED SERVICE MANAGER OF SAME. COULD NOT VENTILLATE VEHICLE DUE TO HEAVY RAINS, BUT TAKING A/C OFF OF "RECIRCULATE AIR" HELPED ONLY A LITTLE, AND CHANGED NATURE OF ODOR SLIGHTLY. DEALERSHIP WAS USING A METER TO MEASURE WHAT WAS SUPPOSED TO BE CARBON MONOXIDE. WAS CONSISTENTLY TOLD THROUGHOUT THAT MEASUREMENTS WERE "LOW" AT 900PPM TO MAX 1500PPM. WHEN DRIVING WITH SAME METER, IT ALARMED MULTIPLE TIMES, BUT I WAS TOLD IT WAS BECAUSE METER RESPONDS TO BREATHING IN THE CAR. I DETERMINED THAT METER WAS FOR CARBON DIOXIDE NOT CARBON MONOXIDE. RETURNED VEHICLE TO SERVICE, WAS TOLD FORD IS HAVING REGIONAL REP EXAMINE VEHICLE ON 10/11/16. I HAVE FILED A LEMON LAW COMPLAINT WITH BBB.
Engine, Sep 29, 2016
UPON HARD ACCELERATION, SUCH AS TRYING TO GET ON THE INTERSTATE HIGHWAY OR GOING UP A HILL WHILE PULLING A TRAILER, EXHAUST FUMES ARE GETTING INTO THE PASSENGER CABIN. YOU CAN SMELL AN ODOR SIMILAR TO SULFUR OR LIKE SOMEONE STRUCK A KITCHEN MATCH. THIS IS MOST NOTICEABLE WHEN THE FRONT AND REAR AC UNITS ARE RUNNING. I'VE TAKEN THE VEHICLE TO THE DEALERSHIP TWICE AND THE TSB REPAIRS HAVE BEEN DONE ON THE VEHICLE BUT THE FUMES ARE STILL GETTING INTO THE CABIN. THE LAST TIME I HAD IT IN TO THE DEALER, I HAD ONE OF THE MECHANICS RIDE WITH ME WHILE I GOT ON THE INTERSTATE. HE NEVER WOULD SAY THAT HE SMELLED THE ODOR OF THE EXHAUST BUT IF I COULD SMELL IT, HE CERTAINLY COULD HAVE AS WELL. THE ODOR IS OFFENSIVE AND BOTHERSOME BUT THE CARBON MONOXIDE THAT IT CONTAINS IS POISONOUS. I'VE LOOKED ONLINE AND THERE ARE MANY POST TO VARIOUS WEBSITES POSTED BY OWNERS THAT HAVE THE SAME PROBLEM. FORD SHOULD BE MADE TO CORRECT THIS PROBLEM.
Engine, Sep 29, 2016
2015 FORD EXPLORER -- SMELLING EXHAUST ODORS INSIDE THE CAR WHEN ACCELERATING OVER 3,000RPM, USUALLY WHEN MERGING THRU INTERSTATE HIGHWAYS OR EXPRESSWAYS, DRIVING OVER 75MPH OR GOING UPHILL. IT HAPPENS WITH THE A/C MODE IN "RECIRCULATION" OR NOT. I BOUGHT THE CAR BRAND NEW ON JULY 2014. I REPORTED THE ISSUE AT LEAST FOUR (4) TO SIX (6) WITH THE DEALERSHIP'S SERVICE DEPARTMENT, AND THEY ATTEMPTED WITH THE HELP OF FORD ENGINEERS TO FIX IT WITH INSTRUCTIONS FROM TSB 14-0130 BUT IT DOESN'T SEEM TO HELP. ON TWO (2) SEPARATE OCCASIONS, THEY HAD TO GIVE ME A RENTAL CAR FOR TWO (2) WEEKS BECAUSE THEY WERE TROUBLESHOOTING AND ATTEMPTING TO FIX IT. I HAVE ALSO ATTACHED A LETTER FROM THE DEALERSHIP STATING THEIR INTEREST IN PURCHASING THE CAR BUT I DON'T KNOW IF IT HAS SOMETHING TO DO WITH THE DEFECTS BUT I FIND IT VERY INTERESTING.
Engine, Sep 27, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING 45 MPH, THE VEHICLE DECELERATED, STALLED, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS ISSUE. THE FAILURE MILEAGE WAS 12,500.
Engine, Sep 26, 2016
MY VEHICLE HAS HAD AN EXHAUST SMELL UNDER ACCELERATION SINCE NEW. AFTER APPROXIMATELY 9 MONTHS IT STARTING GETTING REALLY BAD. I TOOK IT TO THE DEALERSHIP BEGINNING OF AUGUST AND THEY COMPLETED THE TECH BULLETIN BUT WAS NOT FIXED SO I TOOK IT BACK. THE DEALER TOLD ME THEY WORKED ON IT FOR 3 DAYS WITH TECHNICAL SERVICE FROM FORD MOTOR HEADQUARTERS BUT COULD NOT FIX IT AND TOLD ME IT WAS SAFE TO DRIVE AND GAVE ME BACK THE VEHICLE. WHEN I PICKER UP THE VEHICLE MY RECEIPT STATED "COULD NOT VERIFY PROBLEM", (THAT IS A MAJOR COVER-UP) BY THE DEALER FROM LIABILITY. I FILED COMPLAINT WITH FORD AND TOOK IT TO ANOTHER DEALERSHIP. THEY VERIFIED THE PROBLEM AND HAVE HAD IT TWICE MORE AND REPLACED THE EXHAUST AND RESEALED THE BODY SEAMS BUT THE SMELL IS STILL THERE. I HAVE BEEN IN CONTACT WITH FORD BUT KEEP GETTING THE RUN AROUND AND TOLD I HAVE TO TAKE IT BACK TO THE DEALER BUT THE DEALER TELLS ME THEY HAVE DONE EVERYTHING TO TRY AND FIX IT. MY MAIN COMPLAINT IS THAT THIS IS A LEASE VEHICLE SO IT BELONGS TO FORD, THEY SHOULD JUST TAKE THEIR VEHICLE BACK AND RELEASE ME FROM MY LEASE SINCE THEY CANNOT FIX THEIR VEHICLE. FORD TELLS ME THAT THEY FILED THE PAPERWORK FOR THE LEMON LAW BUT I NEED TO TAKE IT BACK TO THE DEALER AGAIN AND AGAIN. I JUST PICKED IT UP SATURDAY AND THIS IS MONDAY AND FORD SAYS TAKE IT BACK TO THE DEALER AND FORD WILL CALL ME ON FRIDAY. I DON'T KNOW WHY I HAVE TO KEEP TAKING IT BACK TO DEALER WHEN DEALER STATES THEY CANNOT FIX IT.
Engine, Sep 21, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN ATTEMPTING TO HARD ACCELERATE IN THE VEHICLE, EXHAUST FUMES ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES. THE EXHAUST SYSTEM AND OTHER COMPONENTS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Other or unspecified, Engine, Fuel/propulsion system, Sep 15, 2016
BURNING PLASTIC / EXHAUST SMELL INSIDE THE CAB ANY TIME WHEN ACCELERATING
Engine and engine cooling, Sep 1, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT VARIOUS SPEEDS, EXHAUST FUMES ENTERED THE VEHICLE FROM THE VENTS. THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Engine, Aug 29, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AND ACCELERATING THE VEHICLE, AN EXHAUST ODOR ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HVAC MODULE AND AIR EXTRACTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,200. THE VIN WAS NOT PROVIDED.
Engine, Aug 25, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE OPERATING THE VEHICLE, EXHAUST FUMES WERE PRESENT INSIDE THE VEHICLE AND CAUSED THE OCCUPANTS TO BECOME DROWSY. WHILE USING A CARBON MONOXIDE DETECTOR, THE READING INDICATED THAT THE CARBON MONOXIDE LEVELS REACHED 60 PARTS PER MILLION. THE CONTACT INDICATED THAT THE FAILURE WAS MOST NOTICEABLE WHEN THE AIR CONDITIONER UNIT WAS OPERATED OR WHILE DRIVING UP AN INCLINE. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL DIFFERENT OCCASIONS AND THE EXTRACTOR, MOLDING, VALVE ASY AUTO DRAIN, POWER TAKE OFF ASY, AND THE TRANSFER CASE WERE REPLACED; BUT, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100. THE VIN WAS NOT AVAILABLE. ..UPDATED 09/20/16 *BF..UPDATED 12/20/16 *BF *TR
Power train, Engine, Fuel/propulsion system, Aug 15, 2016
3.5L ECOBOOST, 24K MILES. UPON ATTEMPTED ACCELERATION, ENGINE DOES NOT PRODUCE FULL POWER. ENGINE LAGS SIGNIFICANTLY THEN SURGES IN BOTH RPM AND ACCELERATION. ISSUES HAS PERSISTED FOR APPROXIMATELY 3K MILES. ISSUE OCCURS DURING ALL ENVIRONMENTAL CONDITIONS. CHECK ENGINE LIGHT HAS NOT COME ON. NO CODES HAVE BEEN FOUND. VEHICLE HAS BEEN EXAMINED BY HUDSON FORD IN WISCONSIN. NO RESOLUTION PROVIDED, ISSUE CONTINUES TO EXHIBIT ITSELF.
Engine, Aug 15, 2016
I HAVE NOTICED THIS SMELL SOME SINCE I PURCHASED THE VEHICLE, BUT IT HAS PROGRESSIVELY GOTTEN WORSE. UPON HEAVY ACCELERATION (SUCH AS MERGING ONTO THE HIGHWAY), THERE IS A VERY STRONG BURNING SMELL THAT TAKES OVER THE INSIDE OF THE VEHICLE. THE SMELL SEEMS TO BE EXHAUST COMING INTO THE VEHICLE. I HAVE NOTICED AN INCREASE IN "SLEEPY DRIVING", OR GETTING SLEEPY EVEN IF IT IS JUST ON MY WAY HOME FROM WORK. IN JULY 2016 I TOOK THE VEHICLE IN TO BE FIXED, HOWEVER, THE FIX DID NOT WORK. THIS MORNING I TOOK IT BACK TO THE DEALERSHIP FOR MORE REPAIRS. I HAVE A YOUNG CHILD, AND THESE FUMES COMING INTO THE VEHICLE IS NOT ACCEPTABLE AND NEEDS TO BE TAKEN CARE OF IMMEDIATELY. FORD NEEDS TO DO SOMETHING, OR PROVIDE A MAJOR DISCOUNT TOWARDS A NEW VERSION THAT DOESN'T HAVE THIS DEFECT. I FINALLY GOT THE VEHICLE I WANTED, AND I CAN'T DRIVE IT BECAUSE OF THIS ISSUE. PLEASE MAKE FORD FIX THIS PROBLEM. 7 YEARS OF THIS BEING AN ISSUE WITH FORD VEHICLES IS WAY TO LONG!!!
Engine, Aug 9, 2016
MY 2015 FORD EXPLORER GIVES OFF EXHAUST GAS THAT ENTERS THE CABIN UNDER ACCELERATION TO HIGHWAY SPEEDS AND HAS MADE PASSENGERS IN MY CAR SICK AND VOMIT. THE PROBLEM STARTED IMMEDIATELY AFTER I BOUGHT THE CAR AND AS OF TODAY THE DEALER CANNOT FIX THE PROBLEM. I HAVE HAD IT BACK TO THE DEALER NUMEROUS TIMES AND HAVE CONTACTED FORD CUSTOMER CARE CENTER WITHOUT SUCCESS. THEY SAY THE CAR IS FIXED BUT STILL SMELLS. THE DEALER TELLS ME THEY HAVE BEEN IN TOUCH WITH FORD AND STILL NO REMEDY. ITS ALMOST LIKE THEY ARE WAITING FOR THE WARRANTY TO RUN OUT SO THEY CAN FORGET ABOUT THIS PROBLEM. MY BROTHER HAS AN EXPLORER POLICE VEHICLE AND ON A RECENT TRIP WITH HIM IN HIS CAR HIS DID THE EXACT SAME THING.