2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: engine
288 reports, newest first. Show all
Fuel system, Gasoline, Engine, Jul 11, 2019
08/20/2015 I BOUGHT MY NEW, 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $59,000 DOLLARS AT RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 (505) 292-0000 I FILED COMPLAINTS 08/20/2015 UP UNTIL TODAY WITH, RICH FORD, FORD MOTOR CO, FORD MOTOR CO.COM, ABOUT THE CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, RICH FORD AUTO DEALERSHIP, 8601 LOMAS BLVD NE, ALBUQUERQUE, NEW MEXICO. 87111 THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. ON 08/20/2015 BOUGHT THIS VEHICLE, I HAVE COMPLAINED UNTIL NOW, EVEN TODAY 06/2019, THIS DATE, I PURCHASED THE 2015 FORD EXPLORER SPORT, VIN [XXX] NEW FOR $59,000 DOLLARS. FORD MOTOR CO VS LAWYER 2015 FORD EXPLORER SPORT, VIN [XXX] REFERENCE TO FORD MOTOR CO, NO 0:14-CV-61344-WPD 08/28/2015 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jun 24, 2019
VEHICLE HAS STRONG EXHAUST LIKE BURNT HAIR UNDER HARDER ACCELERATION. FOR INSTANCES, CLIMBING A HILL AND NEEDED TO SPEED UP. THE SMELL STAYS WITH THE VEHICLE AS WELL. FOR AT LEAST A MILE AFTER THE FACT. I HAVE HAD SEVERAL VEHICLES AND NEVER HAVE I HAD ONE SMELL LIKE THAT UNDER ACCELERATION.
Fuel system, Gasoline, Engine, Jun 14, 2019
CARBON MONOXIDE COMPLAINT, I HAVE BECOME; SLEEPY, SICK, NAUSEOUS, VOMITING, 08/20/2015 THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME THAT THIS WAS THAT NEW CAR SMELL, I FILED COMPLAINTS 08/28/2015 UNTIL TODAY WITH, THE RICH FORD AUTO DEALERSHIP SALESMAN INFORMED ME AGAIN THAT THIS WAS THAT NEW CAR SMELL, MECHANIC PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, AND I FILED MY COMPLAINT WITH THE BBB ALBUQUERQUE, NEW MEXICO, THEY REFEREED ME TO BBB DENVER COLORADO THEY REFEREED ME TO BBB AUTO LINE ARLINGTON VA, THEY HAVE SAID IT IS TOO LATE TO FILE MY BBB COMPLAINT [XXX] WITH FORD MOTOR CO COMPLAINT, ABOUT CARBON MONOXIDE FROM THE DAY I BOUGHT THIS VEHICLE UNTIL NOW, TODAY, THEIR MECHANIC HAS REPEATEDLY PERFORMING NOSE SAFETY SNIFF TEST USING HIS NOSE, AND DECLARING THE VEHICLE SAFE, USING ONLY THE NOSE SAFETY SNIFF TEST, [XXX] WAS THE SERVICE WRITER, SHE HAS BEEN PROMOTED TO SERVICE MANAGER, [XXX] HAS INFORMED ME THAT RICH FORD AUTO DEALERSHIP, IS GOING TO START CHARGING ME FOR SERVICE CALLS TO CHECK THIS CARBON MONOXIDE PROBLEM. FORD VEHICLES INVOLVED IN THIS EVENT COULD BE (BOUGHT BACK BY THE DEALERSHIP) (IF ASKED) I ASKED THEY SAID THEY WOULD ALLOW ME TO TRADE IN THE 2015 FORD EXPLORER SPORT, VIN [XXX] FOR $2,000.00 OF 1% OF WHAT I PAID FOR IT, IT WILL BE PAID OFF IN 09/2021. TSB 16-0166 DID NOT BECOME OR TURN INTO PROGRAM 17N03. THEY ARE DIFFERENT REPAIRS FOR THE SAME ISSUE. THE DEALERSHIP MUST PERFORM TSB 16-0166. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Other or unspecified, Engine, Fuel/propulsion system, Jun 12, 2019
ON 6/6/19 VEHICLE LOST ENGINE THROTTLE POWER WHEN "WRENCH" LIGHT INDICATOR APPEARED ON DASHBOARD WHILE DRIVING ON INTERSTATE (AT LEAST 65MPH). WRENCH NOTED TERRAIN MANAGEMENT SYSTEM ERROR. ENGINE DID NOT SHUT OFF. VIBRATED VERY BADLY WHEN COMING TO STOP. HAPPENED AGAIN ON 6/12 ON CITY STREET DRIVING APPROX 35MPH. BOTH TIMES STOPPED VEHICLE, TURNED OFF, AND RESTARTED AND OPERATED NORMALLY. FORD DEALERSHIPS CANNOT DETERMINE PROBLEM BECAUSE THERE COMPUTER SYSTEMS CANNOT SEE ERROR CODE(S) IN DIAGNOSTICS.. ADDITIONALLY, FORD MOTOR COMPANY WILL NOT RESPOND UNTIL "ERROR CODE" IDENTIFIED BY FORD SERVICE DEALERSHIP. READ ONLINE AND YOUTUBE EXACT ISSUES BUT NOT DISCUSSION ON RESOLUTION(S). SEE URL ADDRESS FOR EXAMPLE OF ISSUE THAT OCCURRED WITH OUR VEHICLE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=ASRDPLP4_QE&T=1S. VERY DANGEROUS TO LOSE POWER ON HIGHWAY AND LITTLE CONTROL OF VEHICLE. BELIEVE THIS IS A SYSTEMIC ISSUE WITH FORD EXPLORERS
Structure, Engine, May 31, 2019
THE SIDE PANEL POPPED OUT IN THE FRONT PASSENGER SIDE OF THE VEHICLE FOR NO APPARENT REASON. THE FORD DEALERSHIP I TOOK IT TO WAS AWARE OF IT. THE SECOND ISSUE WE HAD AT 66,000 MILES WAS AN ERROR CALLED 'TERRAIN MANAGEMENT FAULT'. BOTH TIMES THIS ERROR OCCURRED, WE WERE MOVING. THE FIRST TIME IT HAPPENED IT FIXED ITSELF. THE SECOND TIME, WE HAD TO HAVE IT TOWED. THIS IS SO DANGEROUS AND SOMEONE IS GOING TO GET HURT OR KILLED. THEY HAD TO REPLACE THE THROTTLE BODY. PLEASE GET FORD TO A DRESS THESE SAFETY ISSUES.
Steering, Engine, May 31, 2019
WHILE DRIVING RECENTLY MY CAR WOULD 'SPUTTER' WHILE AT A LIGHT ETC. WELL TODAY IT COMPLETELY DIES WHILE DRIVING (ABOUT 20MPG). IT EVENTUALLY RESTARTED AND I WAS ABLE TO DRIVE TO MY MECHANIC. THE VEHICLE COMPLETELY DIED WHILE PULLING INTO THE DRIVE OF THE MECHANIC WHO WILL TAKE A LOOK ON MONDAY. ALSO, HAD PROBLEMS WITH STEERING UNIT THAT FORD SAID NEEDED TO BE REPLACED. SAID THAT WOULD COST US ABOUT $1100 FOR A NEW MODULE. AT THAT TIME THE CAR HAD 40,000 MILES ON IT. CURRENTLY HAS 72,000. MY HUSBAND WAS GOING TO BY A F150 NOW SERIOUSLY CONSIDERING GOING WITH TOYOTA. HE'S HEARTBROKEN AS WE BOTH THOUGHT THE EXPLORER WOULD BE A RELIABLE CAR.
Engine, Apr 24, 2019
CHECK ENGINE LIGHT CAME ON. TOOK THE CAR TO CONRAD'S. SCANNED CODE AND THE RESULT IS ENGINE TIMING CHAIN NEEDS TO BE REPLACED AND POSSIBLY THE ENGINE. HAVE QUOTES FROM MULTIPLE SERVICE STATIONS AND EACH ONE SAID THIS ENGINE HAS LOTS OF PROBLEMS.
Engine, Apr 16, 2019
WHEN ACCELERATING IN MY VEHICLE FROM A STOPPED POSITION AND WHEN DRIVING ON THE EXPRESSWAY, THERE IS A CARBON MONOXIDE ODOR AND I GET LIGHT HEADED AND HAVE HEADACHES AFTERWARD. THIS HAS CONTINUED AFTER MY VEHICLE WAS REPAIRED BY A FORD DEALERSHIP DUE TO THE RECALL. THIS HAS HAPPENED SEVERAL TIMES BEFORE AND AFTER THE REPAIR.
Electrical system, Engine, Mar 26, 2019
WATER PUMP STARTED LEAKING AT 54000 MILES RIGHT OUT OF WARRANTY. WAS TOLD NEEDED REPLACEMENT OR ELSE ENGINE WOULD SEIZE. PAID OVER $2,100 TO GET IT REPLACED. STUPID DESIGN AND HARD LABOR TO GET TO IT. CAR HAS VIBRATION NOW EVER SINCE WE HAD IT REPAIRED BUT THOUGHT IT WAS NORMAL LEAVING DEALER. I DON'T KNOW WHY THIS HASN'T BEEN RECALLED. NOW, THE PARKING AID WENT OUT. THESE CARS ARE HORRENDOUS
Engine, Mar 14, 2019
2015 FORD EXPLORER LIMITED APPROXIMATELY 80000 MILES. WHILE IN MOTION LOSES ENGINE ALL ENGINE POWER AND BEGINS TO SHUDDER. THE VEHICLE WILL NOT ACCELERATE AT ALL. AFTER STOPPING THE VEHICLE, SHIFTING INTO PARK, SHUTTING THE ENGINE OFF AND RESTARTING, THE PROBLEM GOES AWAY AS IF IT NEVER HAPPENED. WHEN THIS OCCURS THE DASHBOARD INDICATES 'SERVICE TERRAIN SYSTEM MANAGEMENT' WITH THE WRENCH ICON. IT HAS HAPPENED SEVERAL TIMES, ALL WITHOUT WARNING AND ALL WHILE ON THE HIGHWAY AND HAVING TO MANEUVER A STALLING VEHICLE OUT OF TRAFFIC. VERY DANGEROUS!! HAVE TAKEN IT TO THE DEALERSHIP TWICE WITH NO ANSWERS TO WHY IT HAPPENS. NO CODES SHOW UP IN THE SYSTEM. SOMETHING NEEDS TO BE DONE BEFORE A SERIOUS OR FATAL ACCIDENT OCCURS.
Power train, Other or unspecified, Engine, Feb 21, 2019
EXHAUST SMELL COMING THROUGH CABIN WHEN IDLING AND IN MOTION. WITH AC/HEAT ON AND OFF. MOST SIGNIFICANTLY WHEN ACCELERATING. IT HAS CAUSED ME TO HAVE MAJOR HEADACHES AND NAUSEA. IT HAS WENT TO THE DEALERSHIP TO BE 'FIXED' BUT PROBLEM IS STILL OCCURRING.
Engine and engine cooling, Feb 12, 2019
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WERE EXHAUST FUMES INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ARNIE'S FORD (119 E 3RD ST, WAYNE, NE 68787, (800) 467-3780) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE RESEALED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE. 119 E 3RD ST, WAYNE, NE 68787 (800) 467-3780
Engine, Jan 21, 2019
EXHAUST LEAKING INTO CABIN. FILLING CABIN OF VEHICLE WITH A SULFER OR CAT PEE SMELL.
Engine, Dec 18, 2018
WHEN ACCELERATING, SMELL FUMES AND ONSET OF DIZZINESS AND BLURRED VISION WHILE DRIVING. IMMEDIATELY SLOWED DOWN (ALMOST TO A STOP) IN MID TRAFFIC AND OPENED WINDOWS, ALLOWING FRESH AIR TO BLOW IN. DIZZINESS WENT AWAY AFTER A MINUTE OR TWO. HAPPENED TWICE...VERY SCARY EXPERIENCE. CARBON MONOXIDE POISONING? NEVER EXPERIENCE THIS BEFORE NOR OUTSIDE OF VEHICLE. ALREADY HAD EXHAUST PROBLEM FIX BY DEALER...STILL HAVING ISSUES. THIS IS GETTING DANGEROUS.
Steering, Engine, Dec 2, 2018
THIS COMPLAIN IS FOR FORD EXPLORER SPORT 2015 THAT I OWN AND HAS 26,000MILES. I BOUGHT THIS CAR BRAND NEW FROM THE DEALER AND I'VE BEEN HAVING A PROBLEM WITH STEERING WHEEL. EVERY TIME WHEN I GET OUT FROM THE PARKING OR TRYING TO PARK THE CAR,I TURN THE STEERING WHEEL LEFT AND RIGHT AND I GET THIS SQUEEZING NOISE. BESIDE THIS PROBLEM, THE ENGINE MAKES A WHISTLE NOISE WHEN IS PARKED. I HAD THIS WHISTLE NOISE 4MONTHS AFTER I GOT THE CAR FROM THE DEALER. I DID SEND IT TO THE DEALER SERVICE FOR THIS WHISTLE, THEY DIDN'T FIND ANY ISSUE, WHICH IT REALLY UPSET ME.I'M VERY DISAPPOINTED WITH FORD SERVICE AND BRAND ITSELF, AND THE FACT THAT I'M FIND IN MORE COMPLAINS ABOUT THE STEERING WHEEL NOISE AND NOT BEING RECALLED AS A PROBLEM TO BE SOLVED. I WOULD NEVER EVER RECOMMAND TO ANYONE TO BUY FORD. THIS IS BAD BUSINESS!
Engine, Nov 16, 2018
AFTER JUST 63,000 MILES BOTH TURBOS ON MY 2015 FORD EXPLORER SPORT FAILED. ONE WAS CONFIRMED AS LEAKING OIL WHICH COULD RESULT IN AN ENGINE FIRE. ADDITIONALLY, IT WAS CONFIRMED THAT THE VEHICLE'S TIMING COVER WAS LEAKING, ALSO AT RISK FOR ENGINE FIRE. VEHICLE HAS BEEN IMMACULATELY MAINTAINED WITH ALL SCHEDULED SERVICE AND TIMELY SYNTHETIC OIL CHANGES.
Engine, Nov 13, 2018
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING UNKNOWN SPEEDS IN THE RAIN, THE CONTACT HEARD AN ABNORMAL SQUEALING NOISE COMING FROM THE SERPENTINE BELT. THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 26,000.
Engine and engine cooling, Oct 10, 2018
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING HOME WITH THE AIR CONDITIONING ACTIVATED, THE RE-CIRCULATION BUTTON WAS PRESSED AND THE CONTACT BECAME DROWSY AND SLEEPY. THE CONTACT STATED THAT THERE WAS AN EXHAUST ODOR IN THE VEHICLE. THE CONTACT BECAME NAUSEATED AND VOMITED INSIDE THE VEHICLE. THE CONTACT WAS CONCERNED THAT HER CHILD WAS ALSO AFFECTED BY THE EXHAUST FUMES. THE CONTACT STATED THAT HER CHILD WOULD CRY WHILE RIDING IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BROADWAY AUTOMOTIVE (LOCATED AT 1010 S MILITARY AVE, GREEN BAY, WI 54304, (920) 499-3131) WHERE IT WAS DIAGNOSED THAT THE GROMMETS IN THE REAR COMPARTMENT OF THE VEHICLE (WHERE THE EXHAUST PIPE WAS LOCATED) WERE FRACTURED AND CAUSED THE CARBON MONOXIDE ODOR INSIDE THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE KEPT FOR AN ADDITIONAL DAY DUE TO THE PARTS BEING ORDERED TO HAVE THE REPAIR COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Power train, Engine, Fuel/propulsion system, Oct 8, 2018
LOSS OF POWER: WHILE DRIVING MY 2015 FORD EXPLORER XLT WITH 3.5L V-6 ENGINE ON THE HIGHWAY (10/04/18), THE WRENCH LIGHT CAME ON AND THE CAR STARTED TO SHUDDER AND LOSE SPEED. PUSHING DOWN ON THE ACCELERATOR HAD NO AFFECT AND THE CAR RAPIDLY DECELERATED. THE ENGINE WAS RUNNING VERY ROUGH WITH HEAVY VIBRATION. THIS WAS A TERRIFYING AND NEARLY FATAL EXPERIENCE AS FASTER MOVING TRAFFIC STARTED PASSING ME ON BOTH SIDES AS I TRIED TO MOVE OFF THE HIGHWAY. I WAS ABLE TO MOVE THE CAR TO THE SIDE OF THE HIGHWAY AND LIMPED OFF THE NEAREST EXIT. ONCE OFF THE EXIT I SHUT THE CAR OFF AND SAT FOR 20 MINUTES WHILE I RE-GAINED MY COMPOSURE AND CALLED MY HUSBAND. WHEN HE ARRIVED HE STARTED THE EXPLORER AND THE WRENCH LIGHT WAS CLEARED. MY HUSBAND DRIVE THE CAR HOME USING ONLY BACK ROADS WHILE I FOLLOWED IN HIS CAR. WE CALLED OUR LOCAL FORD DEALER AND SCHEDULED AN APPOINTMENT. WE STARTED RESEARCHING THIS ISSUE AND FOUND THIS TO BE A WELL KNOWN PROBLEM WITH THE THROTTLE BODY ON FORD'S V6 ENGINES WHICH ARE USED ON MULTIPLE SUV'S, CROSSOVERS AND SEDANS. THE RESEARCH I'VE SEEN SHOWS THIS ISSUE HAS AFFECTED MORE THAN 10,000 OWNERS. HOWEVER, IT'S NOT CLEAR IF THE THROTTLE BODY IS FAULTY DUE TO A MANUFACTURING OR DESIGN DEFECT. IT'S ALSO NOT CLEAR IF REPLACING THE THROTTLE BODY IS A PERMANENT FIX. I'M TERRIFIED TO DRIVE THE CAR ON THE HIGHWAY AND SINCE THIS HAPPENED WE'VE ONLY USED IT FOR SHORTER TRIPS AROUND TOWN. THE FORD DEALER CHECKED THE CAR TODAY (10/08/18) BUT SINCE THE WRENCH LIGHT WAS CLEARED THEY FOUND NOTHING WRONG. I PLEADED WITH THE SERVICE ADVISOR TO NO AVAIL. WE'VE BEEN A FORD FAMILY FOR MORE THAN 15 YEARS BUT THIS FAULT AND EVEN WORSE THE FORD SERVICE ADVISOR'S RESPONSE IS COMPLETELY UNACCEPTABLE. THIS IS A SERIOUS AND DANGEROUS PROBLEM AND ONLY A MATTER OF TIME BEFORE SOMEONE AND THEIR FAMILY ARE KILLED. PLEASE INVESTIGATE AND FORCE FORD TO ISSUE A RECALL.
Engine, Sep 10, 2018
I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND I HEARD A LOUD CLUNK AND MY ENGINE LOST ACCELERATION. I COULD NOT INCREASE MY SPEED AND THE CAR WOULD NOT GO. I HAD TO PULL OFF THE ROAD AND THE CAR WAS RUNNING ROUGH AND WHEN I PUSHED ON THE ACCELERATOR PEDAL THE CAR BARELY MOVED. I WAS ALMOST REAR END BY A TRUCK BUT LUCKILY I WAS ABLE TO PULL OVER SAFELY. THE WRENCH ICON CAME ON MY DASH AND SAID TO TAKE TO DEALER. WHEN I GOT HOME I TOOK IT TO THE FORD DEALER AND THEY DID A DIAGNOSTIC TEST AND IT SHOWED A P2111 FAULT CODE. THE THROTTLE BODY WAS FAULTY AND HAD TO BE REPLACED. THIS MALFUNCTION PUT ME IN A VERY DANGEROUS POSITION.
Engine and engine cooling, Aug 29, 2018
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAILURE CONCERNING AN ODORLESS CARBON MONOXIDE LEAKAGE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE DEALER (AUTOMAX FORD, 3301 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543, (254) 699-2629) WAS INFORMED THAT THE CONTACT HAD A CARBON MONOXIDE TESTER THAT DETECTED A HIGH LEVEL OF CARBON MONOXIDE. THE DEALER USED THEIR OWN TESTING DEVICE FOR CARBON MONOXIDE AND ALSO DETECTED A HIGH LEVEL. THE DEALER INDICATED THAT THE MANUFACTURER HAD NO REMEDY OR RECALL TO PROVIDE A PERMANENT SOLUTION UNLESS IT WAS FOR THE POLICE INTERCEPT VEHICLES. THE DEALER STATED THAT REPLACING THE BODY PLUGS IN THE REAR WOULD PROVIDE A REMEDY, BUT THE FAILURE CONTINUED. THE CONTACT'S WIFE EXPERIENCED NAUSEA, HEADACHES, AND WAS UNABLE TO STAND FOR A LONG PERIOD OF TIME. THE CONTACT'S WIFE UNDERWENT MEDICAL TREATMENTS, WHICH CAUSED A LOSS OF EMPLOYMENT DUE TO HEALTH ISSUES GENERATED FROM THE FAILURE WITH THE VEHICLE. THE CONTACT WAS WAITING FOR A BUY BACK OFFER. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Engine, Aug 22, 2018
THE EXHAUST LEAKING INTO THE CAR IT TERRIBLE, IT'S GIVING ME HEADACHES AND MAKING ME FEEL SICK. IT HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN 2015 BUT I CAN'T TAKE IT ANYMORE. THE PROBLEM OCCURS WHEN EXCELERATING AT ANY SPEED. TAKING OFF FROM A STOP LIGHT OR ENTERING A HIGHWAY.
Engine and engine cooling, Aug 2, 2018
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES WERE SEEPING INTO THE REAR CABIN OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EMPIRE FORD LINCOLN (106 JONESBORO ROAD, ABINGDON, VA 24210), BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 59,220. *TT THE REAR EXHAUST WAS REPLACED.*JS
Engine, Jul 19, 2018
HAVE HAD 2015 EXPLORER IN LOCAL FORD DEALER 6 TIMES TO HAVE EXHAUST FUMES IN CABIN RESOLVED. THEY HAVE PERFORM REPAIRS TO CURRENT TSB'S. STILL HAVING EXHAUST FUMES IN CABIN AFTER NORMAL ACCELERATION. STARTING TO SMELL FUMES WHEN ENTERING CABIN AFTER REMOTE START. CURRENTLY VECHILE IN SHOP AGAIN!
Power train, Electrical system, Engine, Jun 15, 2018
CAR LOSES POWER. THIS HAPPENED ON MY 2011 FORD MUSTANG V6 THAT HAD THE THROTTLE BODY REPLACED. CAR LOSES POWER SEVERAL TIMES A DAY NOW.