2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: steering
345 reports, newest first. Show all
Steering, Mar 18, 2017
THE ELECTRIC POWER STEERING TURNS ITSELF OFF WITHOUT WARNING. IN 30000 MILES, THIS HAS HAPPENED THREE TIMES. WE GET AN ERROR SCREEN ON THE DASH TELLING US TO TAKE THE CAR TO THE DEALER FOR SERVICE. TWO TIMES I WAS DRIVING SLOWLY IN A PARKING LOT, AND THE THIRD TIME MY WIFE WAS DRIVING OVER THE SKYLINE BRIDGE IN FLORIDA. EACH TIME WE SAFELY PULLED OVER, SHUT THE CAR OFF, AND WHEN RESTARTED THE POWER STEERING RECYCLED ON. I TOOK THE CAR TO THE DEALER EACH TIME, AND WAS TOLD THAT NO ERROR CODES WERE IN THE COMPUTER, SO THE CAR WAS FINE. OF COURSE IT IS NOT FINE, OR IT WOULD NOT SHUT OFF THE POWER STEERING. THE CAR WAS UNDER BUMPER TO BUMPER FACTORY WARRANTY. BEING CONCERNED WITH THE SAFETY OF MY FAMILY, I TRADED THE CAR IN FOR A 2017 EXPLORER HOPING THE ISSUE HAS BEEN RESOLVED.
Steering, Mar 17, 2017
I WAS DRIVING STEERING WHEEL LOCKED AS I WAS MAKING A RIGHT TURN, LOCKED IT AS I WAS HALF WAY ON THE TURN. THIS HAPPENED ON THE 10TH OF MARCH. TODAY 3/17/17 AS I WAS REVERSING IT LOCKED AGAIN GOOD THING I WASN'T ON FREEWAY OR IN HIGH TRAFFIC AREA. I PURCHASE VEHICLE FROM HYUNDAI GILROY IN GILROY CA WHICH THEY WERENT HELP AT ALL. I JUST BOUGHT THIS VEHICLE END OF DECEMBER 16'. THEY JUST BLEW ME OFF AND I WAS TOLD I WASN'T UNDER WARRANTY NOR ANY RECALLS ON THIS VEHICLE. I DID SOME RESEARCH LOOKS LIKE I AM NOT THE ONLY ONE DEALING WITH THIS ISSUE.
Steering, Dec 21, 2016
THIS CAR WAS BOUGHT NEW WITH LESS THAN A 100 MILES ON IT, AT ABOUT 7000 MILES WHILE ENTERING I 495 FROM A RAMP I STEPPED ON THE GAS AND THE STEERING LOCKED UP I QUICKLY TOOK MY FOOT OFF THE GAS AND THE STEERING UNLOCKED,I VISITED THE DEALER AND COMPLAINED THE CAR WAS CHECKED NO PROBLEM WAS FOUND ,AT 32000MILES I STARTED HEARING NOISES FROM THE FRONT OF THE CAR SOMETIMES WHILE BACKING UP THIS WAS INTERMITTENT AND I WAS NEVER ABLE TO DUPLICATE THE NOISE AT THE DEALER UNTIL I HAD A COMPLETE FAILURE AT 42700+ MILES THE NOISE WAS OCCURRING CONSTANTLY,THE DEALER' S DIAGNOSIS WAS FAILURE OF THE STEERING BOX,I AM NOT AN EXPERT BUT THIS IS A DANGEROUS PROBLEM THE FAILURE OCCURRED WHILE I WAS DRIVING AT 20 MILES PER HOUR ON CITY STREETS,IF I HAD BEEN ON THE FREEWAY AT 70 MILES AN HOUR IT COULD HAVE CREATED AN ACCIDENT WITH INJURIES AND WHO KNOWS WHAT ELSE TALKING TO THE MANUFACTURER IS USELESS MY COMPLAINT WAS AND IS BEEN IGNORED I THINK THIS CAR HAS A DEFECT IN THE STEERING SYSTEM THAT IS WORTH YOUR INVESTIGATING FOR THE CAUSE BEFORE SOMEONE IS SERIOUSLY HURT IN AN ACCIDENT.AS I WRITE THIS THE DEFECTIVE PART IS BEING REPLACED AT A FORD DEALER. *TR
Steering, Suspension, Power train, Nov 23, 2016
SPORT MODEL FRONT END HAS HAD A LOUD POPPING/ CREAK NOISE WHEN GOING OVER BUMPS AT A ANGLE AND ALSO SHARP LOW SPEED MANUEVERS ( PULLING INTO TIGHT PARKING SPACE) SINCE IT WAS BASICLY BRAND NEW. LOUD TICKING NOISE FROM FRONT HUBS AT LOW SPEEDS FIRST VISIT TO FORD WAS AT 9,000 MILES THEY COULD NOT DUPLICATE IT. VEHICLE NOW HAS 32,000 MILES ROUGHLY, THE POPPING AND CREAKING HAS GOTTEN WORSE MY WIFE WAS LEAVING WORK AND WAS BACKING OUT OF HER PARKING SPOT AND THE RACK AND PINION LOCKED UP ON HER. MULLTIPLE WANRING LIGHTS CAME ON AND SHE WAS UNABLE TO STEER THE VEHICLE. SHE CALLED ME AND I TOLD HER TO CYCLE THE KEY MULTIPLE TIMES AND SEE IF IT WILL RESET TO BE ABLE TO DRIVE TO MY WORK SO I COULD SCAN IT AND SEE WHAT CODES IT HAS. SHE TOOK SURFACE STREETS TO MY WORK. IT HAD CODES P0022: CAM TIMING OVER RETARTED P052D: COLD START CAM TIMING OVER RETARTED P193E: A/C CLUTCH REQUEST SIGNAL U0121: LOST COMMUNICATION WITH ABS CONTROL MODULE C1B00: STEERING ANGLE SENSOR THIS IS THE SECOND TIME CAM PHASER CODES CAME UP. THEY REPLACED CAM PHASER THIS LAST VISIT AND VEHICLE STILL STUMBLES/MISFIRE FEEL AT IDLE. THEY WERE "UNABLE TO DUPLICATE" RACK AND PINION/ SUSPENSION NOISE. MY WIFE DOES NOT FEEL SAFE DRIVING VEHICLE. IT HAS BEEN GETTING RANDOM HARD SPOTS WHILE DRIVING. I TOOK IT TO ANOTHER LOCAL FORD DEALER AND THEY WANT TO CHARGE ME FOR DIAGNOSTIC IF THEY CANT "DUPLICATE" I JUST GOT DONE PAYING FOR 3 WEEKS OF RENTAL AND CANT RISK SEVERAL HUNDRED MORE DOLLARS TO HAVE THEM, SAY THEY CANT DUPLICATE IT. SO I WILL BE PICKING UP THE EXPLORER AND I AM NOW STUCK WITH A UNSAFE VEHICLE AS THE STEERING COULD "LOCK UP" AGAIN AT ANY POINT. THERE ARE MULTIPLE CASES JUST LIKE MINE THAT I FOUND AND I AM NOT WILLING TO RISK HAVING MY WIFE AND CHILD HAVE THE RACK AND PINION FAIL WHILE SHE IS GOING DOWN THE FREEWAY WE GOT LUCKY WITH IT LOCKING UP WHILE AT LOW SPEED THE FIRST TIME.
Steering, Oct 11, 2016
VERY LOUD POPPING SOUND OCCURS WHEN TURNING VEHICLE TO THE RIGHT AND LOOSE STEERING CONTROL FELT MOMENTARILY WHILE CAR IS IN MOTION. MOST NOTICEABLE AT SLOWER SPEEDS. DIAGNOSED AS STEERING GEAR ASSEMBLY HAS TO BE REPLACED. THIS WAS WITHIN 42,000 MILES (JUST AFTER EXPIRATION OF WARRANTY). VEHICLE HAS ELECTRONIC DRIVER ASSIST AND HAS A 3.2 LITER ENGINE. .
Steering, Electrical system, Sep 27, 2016
MY TIE ROD AND ROD AND NAVIGATION SYSTEM WHICH ARE ELECTRIC BROKE WHILE I WAS DRIVING MY VEHICLE. THERE WAS NO FORWARNING OF THE EVENT. I WAS ON THE HIGHWAY, DRIVING AT TRAFFIC SPEED, FAST MOVING CARS EVERYWHERE, LEFT, RIGHT AND CENTRE, FRONT AND BACK ALL GOING ABOVE SPEED LIMITS, NO STEERING CONTROL, NO SAFETY RAMP VISIBLE FOR A FEW KILOMETRES. SUDDENLY I FOUND MYSELF UNABLE TO STEER MY WHEELS, THE INSTRUMENT PANEL LISTED "LOSS OF NAVIGATION SYSTEMS" AND IN RED 'LOSS STEERING CONTROL STOP SAFELY'. THE CAR HAS HAD A SINGLE OWNER, NEVER INVOLVED IN ANY HIGH IMPACT COLLISION, WAS DRIVEN MAINLY IN URBAN AREAS, ONLY 58,813 MILES, PURCHASED DIRECTLY FROM THE DEALERSHIP. I HAD ONLY 6 MILES ON THE SPEEDOMETER WHEN I TOOK OWNERSHIP OF THE CAR.
Steering, Sep 23, 2016
STEERING INOPERABLE DURING DRIVING. 41000 MILES, VEHICLE HAD DIFFICULTY STARTING AT 6PM EST. 30 MINUTES PRIOR TO FAILURE, VEHICLE WAS WASHED AND TAKEN TO A GAS STATION TO FILL UP. UPON LEAVING FILLING STATION CAR WOULD NOT START UNTIL AFTER 15 MINUTES. STEERING WAS VERY LABORIOUS TO TURN STEERING WHEEL TO MAKE A LEFT OR RIGHT (UNABLE TO MOVE STEERING WHEEL MORE THAN 1/4 OF INCH IN EITHER DIRECTION). SPEED LIMIT WAS 40 MPH ON LOCAL ROAD AND 15 MINUTES OF DRIVE TIME. TOW TRUCK WAS NECESSARY TO MOVE VEHICLE AS OPERATOR COULDN'T TURN AND STOP OPERATION TO AVOID FATALITY. NO PREVIOUS INDICATION IN VEHICLE SYMPTOM NOTICE UNTIL FAILURE OCCURRED.
Steering, Sep 20, 2016
TOTAL FAILURE OF STEERING NO WARNING. DRIVING I-26 TURNED OFF TO GET GAS WITHOUT WARNING TOTAL LOSS OF STEERING.
Steering, Sep 6, 2016
WHILE DRIVING 30 MPH COMING UP ON A LEFT HAND TURN MY POWER STEERING WENT OUT, THE ADVANCE TRAC LIGHT CAME ON AND THE STABILITY LIGHT ALSO CAME ON MAKING IT REALLY HARD TO MAKE THE TURN. LUCKILY THERE WAS NO CARS TURNING ON MY RIGHT ALLOWING ME TO USE UP BOTH LANES. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD TURNING IT OFF FOR A COUPLE OF MINUTES WHILE I LOOKED TO SEE IF I HAD TURNED SOMETHING OFF. I STARTED IT AND EVERYTHING WAS FINE AS BEFORE.
Steering, Aug 19, 2016
1ST. STEERING NEEDS SERVICE WARNINGS, TOOK TO DEALER THEY COULD NOT REPLICATE MESSAGE AND GET A COMPUTER CODE, 3 DAYS IN THE SHOP. 2ND POWER STEERING COMPLETELY WENT OUT WHILE DRIVING ON THE HIGHWAY, DIFFICULT TO STEER & MAKE TURNS, GOT IT TO THE DEALER THEY SAW THE PROBLEM, HOWEVER, AFTER TURNING OFF CAR THEY COULD NOT REPLICATE AND GET A COMPUTER CODE, COULD NOT GET APPROVAL FROM FORD TO REPAIR. 10 DAYS IN SHOP THIS TIME, PICKED UP & NOT REPAIRED. TOLD TO RETURN WHEN HAPPENS AGAIN, NOW DRIVING AN UNSAFE CAR. DEALER HELPFUL, FURNISHED RENTAL CAR, NO APPROVAL FROM FORD CO. FOR WARRANTY REPAIRS WITH OUT COMPUTER CODES, MAYBE SOMETHING IS WRONG WITH THE COMPUTER ALSO!
Steering, Aug 15, 2016
AT LEAST ON FOUR OCCASIONS (FIRST TIME IN SEPTEMBER 2015 IN FLORIDA), WHILE DRIVING (ON HIGHWAY & CITY STREETS) , SUDDENLY LOST POWER STEERING. HAD WARNINGS AND ICONS DISPLAYED INCLUDING "SERVICE ADVANCE TRAC" AND "STEERING ASSIST FAULT." VEHICLE WAS DIFFICULT TO MANEUVER. UPON TURNING VEHICLE OFF THEN ON, MESSAGES WERE EXTINGUISHED AND POWER STEERING WAS RESTORED. THIS PRESENTS A DANGEROUS SITUATION FOR THE DRIVER.
Steering, Jun 26, 2016
WHILE DRIVING AT HIGHWAY SPEEDS, SUDDENLY LOST POWER STEERING. HAD WARNINGS AND ICONS DISPLAYED INCLUDING "SERVICE ADVANCE TRAC" AND "STEERING ASSIST FAULT." VEHICLE WAS DIFFICULT TO MANEUVER BUT WAS ABLE TO EXIT HIGHWAY AND PULL INTO PARKING LOT. UPON TURNING VEHICLE OFF THEN ON, MESSAGES WERE EXTINGUISHED AND POWER STEERING WAS RESTORED. NEEDLESS TO SAY, THIS PRESENTED A DANGEROUS SITUATION ESPECIALLY BEING CAUGHT OFF GUARD.
Steering, Service brakes, Jun 13, 2016
APRIL 23 - BACKING OUT OF A PARKING SPACE A POWER STEERING FAULT MESSAGE FLASHED ON THE SCREEN, THERE WAS NO CHANGE IN THE STEERING OF THE VEHICLE AT THE TIME. APRIL 26 - SAME MESSAGE APPEARS WHILE DRIVING DOWN THE INTERSTATE, WHEN BACKING INTO A PARKING SPOT THE STEERING COMPLETELY LOCKED UP, TWO OTHER MESSAGES APPEARED ON THE SCREEN AT THIS TIME. PICTURES ARE INCLUDED. VEHICLE WAS TAKEN TO THE DEALERSHIP THE FOLLOWING MORNING. THEY CONCLUDED THAT THE STEERING CONTROL MODULE NEEDED TO BE REPLACED, AND THAT THE ISSUE WAS RESOLVED. PICKED THE VEHICLE UP ON MAY 2. JUNE 2 - THE SAME POWER STEERING FAULT MESSAGE SHOWED UP AGAIN WHILE DRIVING ON A NEIGHBORHOOD STREET. THE SAME MESSAGES AS BEFORE PLUS ONE MORE (TERRAIN MANAGEMENT FAILURE) APPEARED ON THE SCREEN WHEN TURNING LEFT ON A RURAL ROAD AND THE STEERING LOCKED COMPLETELY AGAIN. VEHICLE WAS RETURNED TO THE DEALERSHIP THE FOLLOWING MORNING. THE VEHICLE HAS BEEN AT THE DEALERSHIP FOR 9 BUSINESS DAYS AT THIS TIME. NO PROGRESS HAS BEEN MADE. THEY SAY THE PROBLEM CAN NOT BE DUPLICATED, EVEN THOUGH THE VEHICLE DIAGNOSTIC AND PHOTOS OF THE MESSAGES WERE PROVIDED. THE DIAGNOSTIC STATED, "URGENT SERVICE REQUIRED." THE FORD HOTLINE IS UNWILLING TO MAKE ANY REPAIRS UNLESS THE PROBLEM CAN BE DUPLICATED WHILE IN THE DEALERSHIPS POSSESSION. MEANWHILE I AM CURRENTLY MAKING PAYMENTS ON THIS VEHICLE. THE VEHICLE HAS BEEN IN MY POSSESSION FOR 9 MONTHS AND HAS 10,300 MILES ON IT. I WAS TOLD I HAVE A RENTAL FOR 1 WEEK, REGARDLESS OF WHETHER THE PROBLEM IS RESOLVED OR NOT.
Steering, May 20, 2016
THERE IS A POPPING NOISE WHEN TURNING THE VEHICLE'S STEERING WHEEL FROM LEFT TO RIGHT WHILE PARKED OR MANEUVERING TO MAKE ADJUSTMENTS. ALSO, WHILE DRIVING AND TURNING LEFT, THE VEHICLE'S STEERING LOCKS AND I HAVE TO SNATCH THE STEERING WHEEL TO THE RIGHT IN ORDER TO GET THE VEHICLE TO GO STRAIGHT. THIS HAS HAPPENED ON SEVERAL OCCASIONS AND I TOOK IT TO THE DEALER ON MAY 17TH AND THEY'RE IN THE PROCESS OF REPLACING THE STEERING GEAR OR WHAT THE SERVICE ADVISOR TOLD ME WAS KNOWN AS THE RACK AND PINION. MY VEHICLE HAS LESS THAN 30,000 MILES AND I HAVEN'T RUN INTO ANYTHING OR OVER ANYTHING TO CAUSE THIS PROBLEM. ACCORDING TO THE SERVICE ADVISOR THE MANUFACTURER'S WARRANTY COVERS THE REPLACEMENT, HOWEVER, I'M STUCK WITH HAVING TO DRIVE A RENTAL AT MY EXPENSE BECAUSE OF A DEFECT FROM THE MANUFACTURER. I NOTICED THERE WERE OTHER OWNERS WHO HAD PROBLEMS WITH THE STEERING AND THEY EXPERIENCED FAILURE THAT LED TO THEIR WHEEL ASSEMBLY COMING OFF WHILE DRIVING. THIS IS CONCERNING BECAUSE ACCORDING TO FORD, I HAVE NO RECALLS SPECIFIC TO MY VIN NUMBER, BUT THIS PROBLEM SEEMS TO BE MORE WIDESPREAD AND FORD MOTOR CO. SHOULD BE PROACTIVE IN ADDRESSING THIS ISSUE BEFORE SOMEONE GETS KILLED.
Steering, Apr 23, 2016
WHILE DRIVING 35 MPH ON STRAIGHT ON MAJOR ARTERIAL STREET LOST POWER STEERING CONTROL. STEERING WHEEL IMMEDIATELY BECAME EXTREMELY STIFF AND I STRUGGLED TO PULL TO RIGHT HAND LANE AND WAS BARELY ABLE TO PULL OVER ONTO SIDE ROAD. THREE WARNING MESSAGES SHOWED UP ON DASH BOARD, "SERVICE ADVANCE TRAC", "STEERING ASSIST FAULT SERVICE REQUIRED" & CAR ICON WITH TRAC SWIRLS TRAILING CAR AND "OFF". PHOTOS ATTACHED. TURNED CAR OFF, RESTARTED AND SAME DASH BOARD IMAGES APPEARED. TOOK TO DEALERSHIP FOR REPAIR. DEALERSHIP TESTED AND SAID COULD NOT DUPLICATE RESPONSE. DOCUMENTATION ATTACHED. DEALERSHIP GAVE RVC # AND DEALERSHIP CONTACTED FORD HOTLINE ASSIST. NO REPAIR MADE. ADVISED TO RETURN IF PROBLEM OCCURS AGAIN.
Steering, Apr 6, 2016
ON TWO SEPARATE OCCASIONS, ONE ON SURFACE STREET 35MPH - 3/2/16 AND ONE ON FREEWAY 65MPH - 4/6/16 MY POWER STEERING HAS STOPPED WORKING COMPLETELY.
Steering, Service brakes, Sep 8, 2015
UPON STARTING VEHICLE STEERING SYSTEM WAS UNRESPONSIVE AND A WARNING NOTICE "SERVICE ADVANCE TRACK" APPEARED ON DASH. DEALER HAD VEHICLE FOR SEVERAL DAYS AND COULD NOT DUPLICATE MALFUNCTION. RETURNED WITHOUT REPAIR. FAULT RECURRED AFTER APPROXIMATELY ONE WEEK AND DEALER AGAIN COULD NOT DUPLICATE FAULT. REPLACED ONE ELEMENT OF ELECTRONIC STEERING SYSTEM AND RETURNED VEHICLE AS REPAIRED. FAULT RECURRED A THIRD TIME AND A DIFFERENT DEALER SERVICE DEPARTMENT REPLACED A SECOND ELEMENT OF THE ELECTRONIC STEERING SYSTEM AND CLAIMED ISSUE WAS RESOLVED. FAULT CONTINUES TO RECUR WITHOUT NOTICE AND VEHICLE IS UNRELIABLE. PROBLEM HAS BEEN REPORTED TO FORD CUSTOMER RELATIONSHIP CENTER ON SEVERAL OCCASIONS BUT RESPONSE HAS BEEN VERY LIMITED.
Steering, Aug 3, 2015
I WAS DRIVING THE VEHICLE WHEN I EXPERIENCED A SUDDEN LOSS OF POWER STEERING. THE POWER STEERING LOSS WAS PERMANENT AND DID NOT RECOVER. DROVE VEHICLE TO DEALERSHIP FOR REPAIR.
Steering, Jul 2, 2015
LOST ALL POWER STEERING AND VEHICLE WAS ALMOST IMPOSSIBLE TO STEER. FORD DEALER REPLACED ELECTRONIC POWER STEERING RACK.
Steering, Feb 2, 2015
FORD MOTOR CO. AND WORTHINGTON FORD OF LONG BEACH, CA ARE SELLING VEHICLES WITH DAMAGED/DEFECTIVE STEERING AND REFUSING TO FIX THE DEFECT(S). 1/25/2015 PURCHASED FORD EXPLORER (8 MILES ON VEHICLE); DAY AFTER PURCHASE, 1/26/2015, NOTICED PROBLEM WITH STEERING, PARKED VEHICLE, WOULD NOT DRIVE OR LET WIFE DRIVE. RETURNED VEHICLE IMMEDIATELY TO DEALER VIA ARMSTRONG TOWING (FLATBED) FOR REPAIRS/EVALUATION. WORTHINGTON FORD OF LONG BEACH: [XXX] ALL ACCUSED ME OF CAUSING THE DAMAGE; SAID IT ISN'T UNDER WARRANTY SERVICE AND WANTED TO CHARGE ME $600.00 TO FIX THE DAMAGED STEERING. THEY ALL REFUSED, INCLUDING [XXX], SERVICE MGR., TO GIVE ME A WRITTEN WORK ORDER/INVOICE WHEN VEHICLE WAS PICKED UP 1/30/2015. VEHICLE IS REMAINS IN AN UNSAFE CONDITION. DO NOT KNOW FULL EXTENT OF DAMAGE CAUSED BY FORD MOTOR CO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR