2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: other or unspecified
402 reports, newest first. Show all
Other or unspecified, Nov 3, 2016
EXHAUST GAS SMELL INSIDE THE CABIN DURING AND AFTER ACCELERATION, HILL CLIMBING OR TRAILER TOWING.
Power train, Other or unspecified, Engine, Oct 27, 2016
OUR EXPLORER LIMITED UNIT HAS LESS THAN 21,000 MILES ON IT. WHILE ACCELERATING TO PASS ANOTHER VEHICLE, CLIMBING A HILL / MOUNTAIN OR SIMILAR SITUATION EXHAUST FUMES ENTER THE CABIN. THE A/C UNIT IS ON AND IN THE RECIRCULATION MODE WITH THE REAR A/C UNIT OPERATING. THE NOXIOUS FUMES SMELL LIKE ROTTEN EGGS / SULFURIC ACID. THE ONLY WAY TO CLEAR THE DANGEROUS EXHAUST GASES IS TO OPEN WINDOWS ALLOWING FOR A CHANGE IN THE CABIN'S ATMOSPHERE. THIS IS A RECURRING ISSUE THAT CAN BE REPLICATED. WORKING WITH THE DEALERSHIP WE PURCHASED FROM AS WELL AS FORD CORPORATE TO RESOLVE THIS DANGEROUS SITUATION. MANY UNITS ARE EXPERIENCING THIS SAME ISSUE. NO PROVEN REPAIR / FIX TO DATE. HOW LONG WILL IT TAKE FORD'S ENGINEERING TEAM TO ISOLATE THE REASON THIS OCCURS AND PROVIDE A PROVEN REPAIR / RECALL? COULD IT BE THE UNITS EXPERIENCING THIS RECURRING PROBLEM COULD BE COMING OUT OF THE SAME MANUFACTURING FACILITY?
Electrical system, Other or unspecified, Electronic stability control (ESC), Oct 20, 2016
LOOK AT VIDEO LINK @ CBS DETROIT RADIO "VIDEO" -2015 FORD EXPLORER PROBLEMS- ALSO YOU TUBE. (2015 FORD EXPLORER PROBLEMS) HTTP://DETROIT.CBSLOCAL.COM/VIDEO/CATEGORY/NEWS/3563437-COUPLE-SAYS-THEIR-SUV-IS-PUTTING-THEIR-LIVES-AT-RISK/
Other or unspecified, Oct 14, 2016
UPON ACCELERATION AT HIGH RPM (300+), A STRONG ODOR OF EXHAUST FUMES IS PRESENT INSIDE THE PASSENGER CABIN. THIS CONDITION IS TYPICAL WHEN ACCELERATING ONTO FREEWAYS, PASSING A VEHICLE OR OTHERWISE UNDER LOAD. SETTING THE ENVIRONMENTAL CONTROL CIRCULATION TO RECIRCULATE INTERIOR AIR DOES NOT PREVENT THE OCCURRENCE. LAST VISIT TO FORD DEALERSHIP ON 10 OCTOBER 2016 TO ADDRESS CONCERN FOUND NO PROBLEMS. MY VEHICLE CURRENTLY HAS 35,544 MILES AT TIME OF REPORT. IT HAS RESULTED IN NAUSEA AND HEADACHES. MY WIFE HAS EXPERIENCED ABDOMINAL PAIN THAT IS BEING TREATED BUT UNRESOLVED. I QUESTION THE AFFECT OF THE CABIN FUMES ON HER LYMPHATIC SYSTEM RESULTANT FROM EXPOSURE BEYOND NORMAL LIMITS.
Other or unspecified, Engine, Fuel/propulsion system, Oct 8, 2016
SMELL OF EXHAUST FUMES AND/OR SULFUR-TYPE ODORS COMING THROUGH AIR CONDITIONING SYSTEM UNDER HEAVY ACCELERATION, PASSING ON HIGHWAY, OR WHEN ENGINE IS UNDER A LOAD. FUMES/SMELL GET SO BAD THAT I HAVE TO ROLL DOWN ALL WINDOWS AND OPEN SUNROOF TO VENTILATE THE PASSENGER COMPARTMENT. TOLERATED THE HEADACHES, NAUSEA, AND LIGHT-HEADEDNESS WHILE DRIVING UNTIL SITUATION BECAME INTOLERABLE AND HAD BEGUN TO AVOID DRIVING THE EXPLORER. FIRST SERVICED IN 10/2015, DEALER HAD VEHICLE FOR 4 OR 5 DAYS. I WAS TOLD THAT A TSB WAS PERFORMED WHICH INCLUDED REMOVING THE REAR BUMPER AND USING SEALANT, BUT THAT DID NOT CORRECT THE PROBLEM. FUMES IN PASSENGER COMPARTMENT PERSISTED. ON 9/26/2016 TOOK VEHICLE BACK TO DEALER FOR FURTHER DIAGNOSTICS AND REPAIR ATTEMPTS FOR SAME PROBLEM. DEALER HAD VEHICLE THROUGH 10/4/16, AND CALLED TO TELL ME TO COME PICK-UP VEHICLE AS IT WAS "FIXED" BY CLEANING A/C EVAPORATOR, AND ALSO "SPEAKING WITH FORD ENGINEERS". WENT FOR TEST DRIVE WITH SERVICE MANAGER. AFTER APPROX. 4-5 MILES ON HIGHWAY, UNDER VARYING ACCELERATION CONDITIONS, CABIN BEGAN TO SMELL LIKE FUMES AGAIN, COMING THROUGH THE A/C VENTS. THEN I BEGAN TO FEEL LIGHT-HEADED AND INFORMED SERVICE MANAGER OF SAME. COULD NOT VENTILLATE VEHICLE DUE TO HEAVY RAINS, BUT TAKING A/C OFF OF "RECIRCULATE AIR" HELPED ONLY A LITTLE, AND CHANGED NATURE OF ODOR SLIGHTLY. DEALERSHIP WAS USING A METER TO MEASURE WHAT WAS SUPPOSED TO BE CARBON MONOXIDE. WAS CONSISTENTLY TOLD THROUGHOUT THAT MEASUREMENTS WERE "LOW" AT 900PPM TO MAX 1500PPM. WHEN DRIVING WITH SAME METER, IT ALARMED MULTIPLE TIMES, BUT I WAS TOLD IT WAS BECAUSE METER RESPONDS TO BREATHING IN THE CAR. I DETERMINED THAT METER WAS FOR CARBON DIOXIDE NOT CARBON MONOXIDE. RETURNED VEHICLE TO SERVICE, WAS TOLD FORD IS HAVING REGIONAL REP EXAMINE VEHICLE ON 10/11/16. I HAVE FILED A LEMON LAW COMPLAINT WITH BBB.
Other or unspecified, Sep 22, 2016
EXHAUST INCLUDING CARBON MONOXIDE ENTERS THE CABIN OF MY CAR. THERE IS A STRONG SMELL OF EXHAUST AND SULFUR. THIS OCCURS WHEN YOU EXCEL THE VEHICLE. FORD HAS TRIED MULTIPLE TIMES AND CANNOT FIX MY CAR. THEY HAVE GIVEN UP AND WILL NO LONGER HELP US. LEAVING US WITH HEALTH PROBLEMS. THIS HAS BEEN ONGOING SINCE 5,000 MILES AND WE NOW HAVE OVER 30,000 MILES.
Other or unspecified, Sep 20, 2016
CABIN, FROM DAY 1, ALWAYS FILLS WITH PUTRID, EXHAUST TYPE ODOR UNDER HARD ACCELERATION. ALTHOUGH THE "WHEN DID THIS HAPPEN" FIELD REQUIRES A DATE, THIS IS ONGOING.
Other or unspecified, Sep 20, 2016
STRONG ROTTEN EGG SMELL ON HARD ACCELERATION.
Other or unspecified, Sep 19, 2016
WHEN UNDER LOAD (I.E. CLIMBING HILL) OR FAST ACCELERATION (PASSING A VEHICLE) THERE IS A STRONG ODOR OF EXHAUST IN THE PASSENGER CABIN. THE ODOR IS COMING FROM THE AIR VENTS THROUGHOUT THE VEHICLE. WINDOWS MUST BE OPENED TO GET RID OF THE SMELL. THIS OCCURS PRIMARILY AND WAS MOST NOTICEABLE WHEN THE AIR CONDITIONER UNIT WAS OPERATED (ON RECIRCULATING AIR SETTING) AND WHILE DRIVING UP AN INCLINE. . NOTE: ALTHOUGH THIS ISSUE IS REPORTED AS OCCURRING ON THE DATE INDICATED, WE HAVE NOTICED IT MULTIPLE TIMES WITH THE SAME SYMPTOMS AND CIRCUMSTANCES!
Other or unspecified, Electronic stability control (ESC), Sep 16, 2016
AUGUST 19:IDENTIFIED 3 ERROR CODES, ONE OF WHICH WAS THE POWER STEERING. TECH. SAID VEHICLE WOULD BE VERY DIFFICULT TO STEER IF IT LOST POWER STEERING BECAUSE OF THE SIZE OF EXPLORER. SERVICE CHECKED WIRING AND CONNECTIONS, AND THEY HAD ALSO DRIVEN THE VEHICLE, BUT THEY NEEDED MORE TIME WITH THE VEHICLE. AUGUST 28: ON A CLEAR, WARM DAY AT ABOUT 1:00 PM, DRIVING 6 PEOPLE IN THE EXPLORER ON THE EXPRESSWAY WHEN WE STARTED EXPERIENCING PROBLEMS. CHIMING NOISES WERE HEARD INITIALLY, THEN INTERMITTENTLY. THE DASHBOARD LIGHTS STARTED BLINKING ON AND OFF. THE ENTIRE DASHBOARD THEN WENT BLACK, THEN INTERMITTENTLY ON WITH THE SPEEDOMETER GOING BACK AND FORTH FROM 0 TO AROUND 75, THEN BLACKING OUT AGAIN. LEFT HAND SIDE OF DASHBOARD DISPLAYED BRAKE SYSTEM WARNING SYMBOL AND LOW TIRE PRESSURE WARNING SYMBOL. THE AIR CONDITIONING AND RADIO WENT OFF. AWD OFF MESSAGE APPEARED ON LEFT SIDE OF DASHBOARD. RIGHT HAND SIDE OF DASHBOARD DISPLAYED: STABILITY CONTROL, STABILITY CONTROL SYSTEM OFF & FRONT AIR BAG SYMBOLS. MAXIMUM HEAT STARTED POURING OUT OF VENTS. ABS SYMBOL APPEARED AND RIGHT HAND SIGNAL CAME ON. SERVICE ADVANCE TRAC MESSAGE WAS ALSO DISPLAYED AT SOME POINT. THIS PROBLEM EPISODE LASTED AT LEAST 4 MINUTES WHILE WE WERE DRIVING. WE TOOK PICTURES OF THE DASHBOARD AND VIDEOTAPED PART OF THIS EPISODE. SEPTEMBER 13: SERVICE TECHS CAN'T DUPLICATE PROBLEM, THE FORD HOTLINE ENGINEER SUGGESTED THAT THE SERVICE DEPT ATTACH A FLIGHT RECORDER TO CAR IN AN EFFORT TO RECORD ACTIVITY IF THE PROBLEM REOCCURS WHILE DRIVING. CELL PHONE WON'T SYNC WITH THE CAR SINCE THE LAST INCIDENT ON AUG 28TH. SERVICE TECH EXPLAINED THAT THIS A NETWORK PROBLEM AND FLIGHT RECORDER WORKED OFF THE NETWORK, THEREFORE FLIGHT RECORDER WOULD BE USELESS . THE SERVICE TECH INFORMED THE FORD ENGINEER THAT THEY WOULD NOT BE INSTALLING THE FLIGHT RECORDER BECAUSE IT WOULD BE INEFFECTIVE.
Other or unspecified, Engine, Fuel/propulsion system, Sep 15, 2016
BURNING PLASTIC / EXHAUST SMELL INSIDE THE CAB ANY TIME WHEN ACCELERATING
Other or unspecified, Aug 27, 2016
AS I WAS DRIVING HOME FROM WORK. I MADE A RIGHT HAND TURN (AT A STOP LIGHT)AND HEARD A "THUMP" I GOT OUT TO INVESTIGATE AND THEIR WAS MY FRONT AXLE (FROM WHAT I WAS TOLD) WAS ON THE GROUND! LUCKY FOR ME I WAS ON A SIDE STREET OR THE OUTCOME COULD OF BEEN A DISASTER.
Other or unspecified, Aug 23, 2016
WE BOUGHT OUR EXPLORER FEBRUARY 2015 AND WHEN I EXCELERATE THERE ARE FUMES THAT COME INSIDE AND SMELLS LIKE EXHAUST AND SOMETHING BURNING. WHEN I TOOK IT IN THEY SAID IT WAS THE CATALYTIC CONVERTER, BUT IT'S STILL DOING IT A YEAR AND A HALF LATER. TAKING IT BACK AGAIN.
Other or unspecified, Aug 23, 2016
I'VE HAD MY 2015 EXPLORER FOR A YEAR NOW. SINCE I HAVE HAD IT, WHEN YOU GET ON THE GAS SUCH AS MERGING IN TRAFFIC OR JUST TAKING OFF THERE IS A FOWL SMELL THAT COMES AND GOES. I THOUGHT BECAUSE IT WAS A NEW VEHICLE THAT WOULD HAPPEN UNTIL I READ THE CURRENT INVESTIGATION AND I AM NOW WORRIED THAT IT ISNT SUPPOSED TO HAPPEN AND IT COULD BE BAD FOR MY CHILDREN AND I.
Other or unspecified, Aug 16, 2016
NOXIOUS SMELL COMING FROM VENTS WHILE GOING UP HILL. THIS IS AN ON GOING PROBLEM DEALER HAS HAD SEVERAL TRIES TO REPAIR.THERE ARE OTHER REPAIR ATTEMPTS THAT DEALER WOULD NOT PROVIDE PAPERWORK ON.
Other or unspecified, Aug 9, 2016
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS AN ODOR OF CARBON MONOXIDE FROM THE CABIN AIR FILTER WHEN THE VEHICLE ACCELERATED AND THE AIR CONDITIONER WAS ACTIVATED. DUE TO THE ODOR, THE CONTACT EXPERIENCED BRIEF MOMENTS OF DIZZINESS AND AN ABNORMAL FEELING. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE ODOR WAS DUE TO THE NEW VEHICLE SMELL DISSIPATING. THE VEHICLE WAS NOT DIAGNOSED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 90.
Other or unspecified, Aug 1, 2016
THE CAR HAS A STRONG SMELL OF EXHAUST IN THE CABIN WHEN ACCELERATING HARD.
Other or unspecified, Engine, Jul 29, 2016
I HAVE NOTICED SINCE THE CAR WAS PURCHASED NEW A STRONG ODOR COMING FROM THE AIR CONDITIONING SYSTEM WHEN YOU DEPRESS THE ACCELERATOR TO MAX WHEN PASSING A CAR OR ENTERING AN ON RAMP. I HAVE TRIED WITH BOTH THE FRESH AIR ON AND RECIRCULATE ON, THE SAME EFFECT IS NOTICED. FINALLY AFTER DEALING WITH THIS FOR ABOUT A YEAR I BROUGHT IT UP TO MY DEALER WHEN THE VEHICLE WAS IN FOR ITS ROUTINE SERVICE. THE SERVICE ADVISOR INFORMED ME HE HAS A 2016 EXPLORER WITH THE SAME PROBLEM AND THAT FORD CAME BACK WITH SOMETHING ABOUT VENTS NOT OPENING QUICK ENOUGH AT THE REAR OF THE VEHICLE. TO HIS KNOWLEDGE, THERE WAS NO FIX FROM FORD AS OF YET. THE SMELL DOES GET QUITE STRONG AND ROUTINELY THE WINDOWS NEED TO BE LOWERED TO PREVENT THE STRONG ODORS FROM LINGERING. I AM CONCERNED AS TO WHAT THE ODOR IS, POSSIBLY HARMFUL EMISSIONS THAT COULD AFFECT MYSELF AND MY PASSENGERS? UNDER NORMAL DRIVING CONDITIONS THE SMELLED WILL APPEAR WHEN THE ACCELERATOR IS DEPRESSED MORE THAN HALF WAY, FAR TOO OFTEN IN MY OPINION. I DID NOTICE MORE OF THE SMELL DURING THE WARMER MONTHS OF THE YEAR AND NOT AS MUCH WHEN IT WAS COOLER/COLD (WE LIVE IN FLORIDA SO NEVER FREEZING).
Other or unspecified, Jul 29, 2016
FUME IN THE CABIN ON ACCELERATION FORD WORKED ON THE PROBLEM TWO TIME BUT THE PROBLEM HAS BEEN GETTING WORSE AS TIME GOES BY. CITY HIGHWAY MAKES NO DIFFERENCE
Other or unspecified, Jul 23, 2016
THERE IS A STRONG ODOR OF EXHUAST FUMES INSIDE THE CAR WHEN RUNNING THE AC AND ACCELERATING THE VEHICLE. IT IS SO STRONG THE WINDOWS HAVE TO BE PUT DOWN TO BREATH COMFORTABLELY.
Other or unspecified, Jul 22, 2016
EXHAUST FUMES ARE LEAKING INTO PASSENGER CABIN, PARTICULARLY AFTER ACCELERATION
Other or unspecified, Jul 21, 2016
I PURCHASED MY 2015 FORD EXPLORER IN APRIL 2015. THE FIRST DAY I DROVE IT I NOTICED A STRONG ODOR COMING FROM THE VENTS DURING HARD ACCELERATION. I THOUGHT IT WAS BECAUSE IT WAS A NEW VEHICLE AND NEEDING TO BE "BROKEN IN". AFTER ABOUT 4 WEEKS, I STILL NOTICED THE ODOR. I TOOK IT INTO THE DEALERSHIP AND WAS TOLD THEY DIDN'T KNOW WHAT WOULD BE CAUSING IT AND DIDN'T HAVE AN ANSWER AS TO HOW TO FIX IT. TWO MONTHS LATER THE SMELL WAS UNBEARABLE SO I RETURNED TO THE DEALERSHIP. AT THIS POINT, I HAD ONE TECHNICIAN INFORM ME OF SIMILAR ISSUES HE HAD HEARD OF BUT THEY HAD NO INFORMATION FROM FORD FOR A SOLUTION. IN AUGUST 2015, I RETURNED TO THE DEALERSHIP ONCE AGAIN AND THIS TIME WAS TOLD THERE HAD BEEN A TSB RELEASED BY FORD. THEY KEPT MY VEHICLE FOR 2 WEEKS AND PERFORMED THE REPAIRS BASED ON THE TSB. I DROVE IT OUT OF THE SERVICE DEPT AND IMMEDIATELY NOTICED THE ODOR UPON ENTERING THE HIGHWAY. I FIGURED THERE WAS NOTHING MORE I COULD DO SO I PUT THE SITUATION ON THE BACK BURNER UNTIL A FEW MONTHS AGO. AT THIS POINT, THE ODOR HAPPENED ON EVERY ACCELERATION AND WOULD LINGER IN THE CABIN FOR QUITE SOME TIME. IN MAY 2016, I WENT TO THE DEALERSHIP AND WAS TOLD THEY HAD DONE ALL THEY COULD AND FOR ME TO CONTACT FORD MOTOR COMPANY. I DID AND SINCE THEN,UNDER THAT REQUEST OF A FORD MOTOR COMPANY REP, I'VE HAD TO RETURN THE VEHICLE TO THE SHOP ON 3 SEPARATE OCCASIONS OF WHICH THEY HAVE KEPT MY VEHICLE FOR A WEEK AT A TIME TO PERFORM DIFFERENT "ATTEMPTS" TO FIX THE PROBLEM. NONE OF WHICH HAVE PROVIDED A SOLUTION. ALL OF THESE TIMES, HAVING TO TAKE PERSONAL TIME OFF WORK TO DROP OFF/PICK UP VEHICLE. I AM STILL HAVING THE PROBLEM AND THEIR (FMC) NEXT SUGGESTION IS GOING TO BE HAVING A FIELD SERVICE ENGINEER "FLOWN" IN TO LOOK AT MY VEHICLE. I'M LEFT FEELING LESS THAN CERTAIN A SOLUTION IS NEAR AND I'M JUST GETTING THE RUN AROUND.
Other or unspecified, Jul 20, 2016
SINCE MAY 1, 2016, AT LEAST 6 DIFFERENT TIMES WHILE I WAS DRIVING THE VEHICLE, THE CAR FELT AS IF SOMEONE SLAMMED ON THE BRAKES, THEN SLAMMED DOWN ON THE ACCELERATOR THROWING ME FORWARD AND THEN BACK IN MY SEAT. THE LAST TWO TIMES THIS OCCURED I HAD MY MINOR CHILDREN IN THE CAR AND THEY EXPERIENCED THE SAME THING. THE VEHICLE HAD BEEN TAKEN TO THE SERVICE DEPARTMENT AT THE DEALER TWICE AND RETURNED TO US TWICE WITH THEM SAYING THEY COULDNT FIND ANYTHING WRONG WITH THE VEHICLE. ON JULY 1, MY HUSBAND BROUGHT IT BACK TO THE SERVICE DEPARTMENT AGAIN -THEY ASKED FOR OUR PERMISSION FOR ONE OF THEIR SERVICE TECHNICIANS TO DRIVE THE CAR FOR A FEW DAYS WHICH WE ALLOWED. AFTER HE DROVE IT FOR A FEW DAYS, HE EXPERIENCED THE SAME PROBLEM I HAD WITH THE VEHICLE -STATING "THAT IF HE HADN'T HAD HIS SEATBELT ON, HE WOULD HAVE GONE THROUGH THE WINDSHIELD." THE SERVICE DEPARTMENT REPORTED THAT THEY COULD NOT FIGURE OUT WHAT THE PROBLEM WAS AND WHAT WAS CAUSING THE VEHICLE TO DO THIS. WE CONTACTED FORD MOTOR COMPANY TO TRY TO HELP US AND ON JULY 19 THEY TOLD US THAT THE SERVICE DEPARTMENT COULDN'T LOCATE WHERE THE PROBLEM WAS COMING FROM AND THEY WANT US TO TAKE OUR VEHICLE HOME. EVEN THOUGH THEIR OWN FORD MECHANIC / TECHNICIAN HAS EXPERIENCED THE PROBLEM HIMSELF. THEY WANT TO RETURN AN UNSAFE VEHICLE BACK TO US, THE CUSTOMER. WHEN MY HUSBAND ASKED THE SERVICE MANAGER, IF HE WOULD ALLOW HIS WIFE AND CHILDREN TO DRIVE IN THIS VEHICLE, HE REPLIED "NO." SO WHY WOULD FORD WANT TO RISK THE LIVES OF MYSELF AND MY FAMILY?
Other or unspecified, Jul 18, 2016
2015 FORD EXPLORER - WHEN ACCELERATING ONTO HIGHWAY AND SPEED IS ACHIEVED, THE DRIVER CABIN FILLS WITH EXHAUST FUMES THAT SMELL LIKE ROTTEN EGGS AND CAUSES EYE AND NOSE IRRITATION AND DIZZINESS. WINDOWS HAVE TO BE LOWERED TO GET FRESH AIR IN CAR. FORD DEALER MADE REPAIR AS DIRECTED ON TSB 14-0130. THE NEXT DAY AFTER THE REPAIR AND WHEN ACCELERATING ONTO HIGHWAY AND SPEED WAS ACHIEVED, THE DRIVER CABIN STILL FILLED WITH EXHAUST FUMES THAT SMELL LIKE ROTTEN EGGS AND CAUSES EYE AND NOSE IRRITATION AND DIZZINESS. AGAIN, I HAD TO LOWER THE WINDOWS TO GET FRESH AIR IN CAR. THEREFORE, THE TSB 14-0130 DID NOT SOLVE THE PROBLEM. I AM CONCERNED THAT THE EXHAUST ENTERING THE CABIN IS EXPOSING MY FAMILY AND MYSELF TO HARMFUL FUMES AND POSSIBLE RESIDUE IN THE PASSAGER COMPARTMENT.
Other or unspecified, Jul 12, 2016
WHEN I TURN THE VEHICLE ON WITH THE AIR CONDITIONING ON, AN UNPLEASANT SMELL COMES THROUGH THE VENTS. I HAVE CHANGED THE AIR FILTER, CABIN AIR FILTER, AND USED A SPRAY TO CLEAN THE VENTS. THE SPRAY SMELL OVERPOWERED THE UNPLEASANT SMELL FOR ABOUT 3-4 DAYS. THE UNPLEASANT SMELL IS BACK. I RECENTLY BECAME AWARE OF THE NHTSA'S INVESTIGATION INTO THE EXHAUST LEAK INTO THE CABIN WHICH MOST LIKELY IS THE PROBLEM I AM EXPERIENCING. I OFTEN HAVE MY CHILDREN IN THE VEHICLE WITH ME AND AM STARTING TO GET CONCERNED ABOUT WHAT EFFECT THE FUMES COULD HAVE ON THEM.