2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: other or unspecified
402 reports, newest first. Show all
Other or unspecified, Nov 30, 2017
SHORTLY AFTER PURCHASING MY FORD EXPLORER I NOTICED THE SMELL OF EXAUST ENTERING THE CABIN. INITIALLY I THOUGHT WAS OTHER CARS AROUND ME. AFTER EXSPERIENCING SEVERAL HEADACHES I THEN DECIDED TO CHECK THE VEHICLE FOR CARBON MONOXIDE AND IT WAS PRESENT.
Other or unspecified, Nov 26, 2017
EXPLORER EXHAUST LEAK. CARBON MONOXIDE IN THE PASSENGER CABIN. AT VARIOUS AND CONSISTENT TIMES THERE IS A STRONG ODOR OF GASOLINE OR ROTTEN EGGS IN THE PASSENGER CABIN. THIS CAUSES NAUSEOUSNESS AND HEADACHES. A LOCAL FORD DEALER 'HENDERSON FORD' COMPLETED RECALL 17N03 ON THE VEHICLE WHICH STATES, 'INSTALLED LID GATE DRAIN VALVES, AND REPROGRAMMING CLIMATE CONTROL MODULE.' THIS DID NOT RESOLVE THE ISSUE. STILL GETTING CO ODOR AND FUMES IN CABIN. UPON RETURN I LEFT THE VEHICLE WITH THE HENDERSON DEALERSHIP FOR THE DAY. THEY SAID THEY BECAUSE THEY COULD NOT DUPLICATE THE ISSUE THERE WAS NOTHING ELSE THEY COULD DO.
Other or unspecified, Nov 22, 2017, crash
MY DAUGHTER WAS DRIVING MY VEHICLE FOR SEVERAL MONTHS. DURING THIS TIME SHE HAD HEADACHES, NAUSEA, AND SEVERE FATIGUE. WHILE DRIVING SHE PASSED OUT AT THE WHEEL, RAN OFF THE ROAD AND HIT A GUARDRAIL. AFTER A MULTITUDE OF MEDICAL TESTS WE REALIZED THAT IT MUST HAVE BEEN CARBON MONOXIDE POISONING FROM THE EXHAUST OF MY VEHICLE THAT CAUSED HER TO FEEL BAD AND THEN PASS OUT. SEE ALSO ODI 11047890. *BES
Other or unspecified, Nov 21, 2017, crash
I WAS DRIVING ON A CITY STREET AND PASSED OUT AT THE WHEEL. I RAN OFF THE ROAD AND HIT A GUARDRAIL. I HAD NAUSEA, HEADACHES, AND EXTREME FATIGUE FOR SEVERAL MONTHS PRIOR TO THIS INCIDENT AS WELL AS THIS DAY. AT THE TIME, I HAD NOT HEARD OF THE ISSUES SOME EXPLORERS HAD WITH EXHAUST. AFTER HAVING TO HAVE MANY TESTS RUN BY A CARDIOLOGIST AND NEUROLOGIST, NOTHING WAS FOUND. I HEARD OF THE EXHAUST ISSUE ON THE NEWS ONE NIGHT AND A LIGHT WENT OFF. I BELIEVE MY SICKNESS AND PASSING OUT WAS DUE TO CARBON MONOXIDE POISONING. SEE ALSO ODI 11048095. *BES
Seat belts, Other or unspecified, Nov 16, 2017
ON THE SEAT BELTS THE MIDDLE ROLE BUCKET SEATS ARE BOTH TEARING WHERE THE AIR BAG IS IN THEM AND THEY ARE ALSO HARD TO LATCH SO THE SEAT BELT CAN'T COME UNDONE UNLESS YOU PUSH THE RED BUTTON. ON THE 'OTHER COMPLAINT' MY HUSBAND AND MY 6 YEAR OLD DAUGHTER HAVE BEEN GETTING HEADACHES EVERY SINCE WE BOUGHT THE CAR NEW AND MY DAUGHTER GETS NAUSEATED AND SHE PASSES OUT ASLEEP IN THE CAR BUT IT NEVER CROSSED MY MIND ABOUT MY CAR POSSIBLY LEAKING CARBON MONOXIDE INSIDE MY CAR UNTIL THE OTHER DAY WHEN A FRIEND MADE THE COMMENT TO ME ABOUT S RECALL FOR THAT ON MY VEHICLE MAKES MODELS AND YEAR. I'M VERY WORRIED ABOUT THIS AND IF MY CAR IS LEAKING CARBON MONOXIDE MY 6 YEAR OLD DAUGHTER HAS BEEN BREATHING IT SINCE APRIL OF 2015 WHEN WE BOUGHT IT BRAND NEW AS I HAVE BEEN AND MY 4 YEAR OLD SON AND MY HUSBAND (WHICH HE DOESN'T RIDE/DRIVE IN MY CAR MUCH AT ALL). I TOOK MY CAR THE THE DEALER SO THAT IT CAN BE CHECKED OUT IN SERVICE. WHAT DO I NEED TO DO NOW?
Other or unspecified, Nov 15, 2017
WE HAVE HAD A PROBLEM WITH THIS VEHICLE REGARDING CARBON MONOXIDE. THIS PROBLEM HAS BEEN ON-GOING SINCE FEBRUARY 2017. I HAVE REPAIR ORDERS SINCE THEN, AND THE NOTICE OF A RECALL FROM FORD'S WEBSITE. THE REPRESENTATIVES FROM FORD ARE NOT HELPING ME AT ALL, AND I DO NOT KNOW WHAT ELSE TO DO.
Other or unspecified, Nov 15, 2017
STRONG EXHAUST ODOR EMITTED FROM VEHICLE
Other or unspecified, Nov 8, 2017
THE EXHAUST FUMES, ARE REALLY BAD, NOW THAT I KNOW WHERE THE SMELL IS COMING FROM, AFTER READING SEVERAL OTHER OWNER EXPERIENCES. EXHAUST FUMES ARE ENTERING THE COMPARTMENT OF THE VEHICLE. I DIDN'T REALLY KNOW WHAT THE SMELL WAS AT FIRST. BUT WHEN I ACCELERATE ON THE ON RAMP TO THE EXPRESS WAY IS WHEN THE FUMES REALLY GET BAD, NOW I'M ROLL THE WINDOW DOWN FROM TIME TO TIME, WHEN I ON THE EXPRESS WAY AND DO NOT KNOW IF MY PASSENGER KNOW WHAT'S GOING ON. THE AREA OF ON RAMP AREA IS AN INDUSTRIAL CHEMICAL REFINERY, BUT AGAIN, NOW THAT I HAVE READ THE MANY EXPERIENCES OF OTHER OWNER, I HOPE THE FORD MOTOR COMPANY IS LOOKING TO CORRECT THE PROBLEM VERY SOON. GREAT VEHICLE, 2015 EXPLORER LIMITED WITH ONLY 15,000 MILES (RETIREMENT VEHICLE), I WANT TO BE A SAFE DRIVER AND KEEP MY LOVE ONE'S SAFE WHILE IN MY VEHICLE THAT I ONCE THOUGHT WAS SAFE TO BE IN. I CAN NOT AND WILL NOT RECOMMEND THIS VEHICLE TO ANYONE, IF I'M ASKED ABOUT PURCHASING THIS VEHICLE FOR THEMSELVES. BEEN A FORD PURCHASER SINCE 1972 ?
Other or unspecified, Nov 4, 2017
FREQUENT HEADACHES WHEN RIDING IN THE CAR, NAUSEA AND NOSE BLEEDS. HAPPENS AT DIFFERENT TIMES, ESPECIALLY WHEN RIDING IN THE CAR FOR LONGER PERIODS OF TIME.
Other or unspecified, Engine, Nov 1, 2017
OCCASIONAL EXHAUST/SULFUR SMELL INSIDE VEHICLE CABIN DURING HIGHWAY ACCELERATION OR UNDER HEAVY LOAD SUCH AS TOWING TRAILER.. FIRST NOTICED IN 05/2017 AND CONTINUES TO THE PRESENT DAY. INITIAL COMPLAINT TO DEALER WHO INDICATED IT WAS NORMAL 'NEW' ENGINE SMELL THAT WOULD DISAPPEAR OVER TIME AND LATER CONVERSATIONS INDICATED 'UNABLE TO DUPLICATE', PLUS I FOUND LATER THAT APPARENTLY THERE WAS NO DOCUMENTATION IN THE VEHICLE SERVICE RECORDS REGARDING ANY COMPLAINTS.
Other or unspecified, Electronic stability control (ESC), Service brakes, Oct 30, 2017
5/27/2016, WE UNKNOWINGLY PURCHASED OUR 2015 FORD EXPLORER. SINCE THEN WE HAVE EXPERIENCED A NUMBER OF ISSUES WITH THIS VEHICLE. THE FIRST MAJOR ISSUE IS EXHAUST FUMES, GASES ENTERING INTO THE CABIN OF THE VEHICLE WHILE DRIVING AND UPON ACCELERATION. SECOND, 8/25/17, THIS VEHICLE LOST ALL OF ITS FUNCTIONS (BRAKES,STEERING) WHILE I WAS OPERATING THE VEHICLE ON A BUSY STREET WITH MY CHILDREN IN THE CAR. I HAVE MADE THE DECISION THIS VEHICLE IS UNSAFE TO OPERATE AND IS AN ACCIDENT WAITING TO HAPPEN. I HAVE STOPPED PUTTING MY CHILDREN IN THE CAR BECAUSE OF THE FACT THAT IT IS MAKING US ILL AND I AM SCARED. WE HAVE EXPERIENCED HEADACHES, NAUSEA, LETHARGY, NOSE BLEEDS, STOMACH ISSUES FOR A PROLONGED PERIOD OF TIME. WE HAVE BEEN ILL MORE OFTEN THAN NOT. I FEEL THIS VEHICLE IS SILENTLY AND SLOWLY HURTING US. I AM SO FRIGHTENED OF WHAT IT HAS DONE TO US LONG TERM. IT'S ON A DAILY BASIS THAT WE EXPERIENCE THE STRONG FOUL ODOR AND SMELLS OF EXHAUST FUMES AND GASES ENTERING INTO THE CABIN. I CANNOT SAY ENOUGH HOW BADLY IT SMELLS OF EXHAUST. I DO NOT USE THE A/C OR HEATER BECAUSE I AM SO FEARFUL OF WHAT COULD HAPPEN TO MYSELF OR MY FAMILY WITH THE WINDOWS CLOSED. THIS IS ON A DAILY BASIS. 8/28/17, I CONTACTED FORD. I SPOKE WITH A REPRESENTATIVE IN CUSTOMER RELATIONS ABOUT EVERYTHING WE WERE EXPERIENCING WITH THE VEHICLE. THEN WAS TRANSFERRED TO A MANAGER WHO TOOK MY VIN# WHILE MAKING NOTATIONS. IN RETURN I WAS GIVEN A CLAIM # AND TOLD SHE COULD NOT PROVIDE ME WITH ANY INFORMATION ABOUT MY VEHICLE ONLY THAT THERE WAS AN INVESTIGATION BEING CONDUCTED AND, SHE WAS SORRY. TWO MONTHS LATER, I HAVE YET TO RECEIVE ANY INFORMATION FROM FORD. SADLY, I'VE HAD TO RESEARCH ON MY OWN AND FOUND ONLY A SERVICE BULLETIN, TSB 14-0130. AS A CONSUMER I AM RUNNING OUT OF OPTIONS. THE VEHICLE ITSELF IS PROOF. THE NEXT STEP SHOULD BE A RECALL, NOT ME HAVING TO OBTAIN AN ATTORNEY.
Other or unspecified, Oct 26, 2017
WHILE DRIVING SLOWLY AN ERROR DISPLAYED ON MY DASH DISPLAY, IT WAS TERRAIN MANAGEMENT SYSTEM FAULT. THE VEHICLE WENT INTO LIMP MODE AND SEEMED TO LOSE POWER STEERING. THE TERRAIN MANAGEMENT KNOB LIGHT WENT OUT. I CALLED THE DEALERSHIP HERE IN MOUNTAIN HOME ARKANSAS AND WAS TOLD TO DRIVE IT UNTIL IT DID IT AGAIN AND BRING IT IN WITHOUT SHUTTING IT OFF. THE SERVICE PERSON SAID THAT SEVERAL PEOPLE IN THE AREA WERE DOING THIS FOR THE SAME ISSUE. I SAW ON THE INTERNET THAT IT LOOKED LIKE IT IS OCCURRING A LOT, SOMETIMES WHEN VEHICLES ARE TRAVELING AT HIGH SPEEDS. I CALLED FORD CUSTOMER SERVICE AND THEY GAVE ME THE SAME STORY. DRIVE IT OR PAY THEM TO TROUBLESHOOT IT AT $90 AN HOUR. IT SOUNDED TO ME LIKE FORD NEEDS TO FIX THE PROBLEM INSTEAD OF SENDING PEOPLE ON TO POSSIBLY BE HURT OR KILLED IF THE ERROR HAPPENS AT A HIGH SPEED OR ON A DANGEROUS CURVE.
Steering, Other or unspecified, Oct 24, 2017
EXHAUST FUMES IN CABIN AS WELL AS A POPPING NOISE WHEN I TURN LEFT AND FELT LIKE POWER STEERING WAS GOING OUT. POPPING CAN HAPPEN WHILE STATIONARY OR MOVING. EXHAUST FUMES IN CABIN WHEN YOU ACCELERATE. HAS BEEN HAPPENING SINCE I'VE OWNED THE CAR. DEALERSHIP (FORD) CAN NOT DUPLICATE EITHER. PURCHASED NEW TIRES LAST YEAR AND SINCE THAT DAY, THE SUV HAS A CONSISTENT VIBRATION. THEY (DEALERSHIP) FORD CAN NOT DUPLICATE THE ISSUE. I WAS TOLD TODAY, THE EXHAUST FUMES ONLY RELATE TO THE POLICE SUV'S. I'VE REPORTED THIS SINCE I'VE HAD THE CAR....
Electrical system, Other or unspecified, Oct 23, 2017
CAR SMELLS LIKE EXHAUST, THE SMELL IS LIKE EGG OR SOMETHING DEAD THE KEY WON'T COME OUT OF THE IGNITIONONCE I GOT THE KEY OUT THE CAR ELECTRICAL WAS STILL ON, THE KEY WAS OUT BUT EVERYTHING WAS ON AND BEEPING (ELECTRICAL PROBLEMS THAT ONGOING) WAS HAVING PROBLEMS WITH THE BREAKS, HAVE TAKEN VEHICLE IN A FEW TIMES REGARDING THIS ISSUE THE DRIVER SIDE WINDOW WON'T GO DOWN AND KEEPS SHAKING WHILE GOING DOWN. ONE IN A WHILE I STILL HEAR A TAPPING SOUND UNDER DRIVER SEAT THE AIR CONDITIONER IN THE CAR TAKES 5 TO 10 MINUTES TO GET COOL IN THE VEHICLE I HAVE ALL SERVICE REPORTS AND CAN PROVIDE MORE INFORMATION IN A REPORT I HAVE AND CAN SEND VIDEO THAT HAVE BEEN TAKEN OF THESE ISSUES. THANK YOU
Other or unspecified, Oct 23, 2017, crash
MY FATHER HAS PASSED OUT TWICE BOTH WHILE DRIVING 2 DIFFERENT YEARS OF A FORD EXPLORER AND DOCTOR'S WERE UNABLE TO FIND A MEDICAL CAUSE. THE FIRST ACCIDENT IN AUGUST HE SPENT 3 DAYS IN ICU UNDERGOING MULTIPLE TESTS, THE SECOND ACCIDENT ON OCTOBER 8TH LEFT HIM WITH 9 BROKEN RIBS(SOME IN MULTIPLE PLACES), A BROKEN SCAPULA AND HIS #3 LUMBAR IS FRACTURED ALONG WITH A WEEK IN ICU. HE HAS BEEN THROUGH EVERY TEST THAT THE DOCTOR'S CAN THINK OF AND ARE UNABLE TO GIVE AN EXPLANATION AS TO WHY HE PASSED OUT WHILE HE WAS DRIVING. HE HAS NOW BEEN ADMITTED TO A SKILLED CARE FACILITY DUE TO SO MANY BROKEN BONES. HE WAS ON A MAJOR HIGHWAY IN MOTION WHEN HE WENT UNCONSCIOUS BOTH TIMES TOTALING BOTH VEHICLES. HE REMEMBERS GETTING IN THE CAR AND STARTING TO DRIVE AND THEN NOTHING. HE IS A HEALTHY 71 YEAR OLD MALE WHO HAS NO MEDICAL ISSUES THAT WOULD CAUSE THIS. THE FIRST ACCIDENT WAS ON AUGUST 7TH IN A 2016 EXPLORER AND THE SECOND ACCIDENT WAS ON 10-8-17 IN A 2015 EXPLORER
Other or unspecified, Oct 22, 2017
THIS VEHICLE IS LEAKING CARBONONOXIDE AS MEASURED BY A METER. I HAVE HAD HEALTH EFFECTS CONSISTENT WITH CO EXPOSURE. THE DEALER FOLLOWED THE TSB IN AN ATTEMPT TO REPAIR THE CO LEAK. THE VEHICLE IS STILL REGISTERING A COUPLE LEAK ON THE METER. I DO NOT FEEL THAT THE VEHICLE CAN BE DRIVEN BY ME SAFELY. I HAVE REQUESTED THAT FORD BUYBACK THE VEHICLE OR ALLOW ME TO TURN THE VEHICLE IN 6 MONTHS BEFORE MY LEASE ENDS BUT FORD HAS REFUSED BECAUSE THEY HAVE SAID IT IS NOT A REQUIREMENT BY LOUISIANA LEMON LAW. I AM REQUESTING ASSISTANCE IN RETURNING THE DEFECTIVE AND UNSAFE VEHICLE TO FORD.
Other or unspecified, Oct 19, 2017
SINCE I PURCHASED THE VEHICLE I'VE EXPERIENCED A SMELL THAT I DESCRIBED AS BURNT FIREWORKS. I THOUGHT MAYBE THAT IT WAS BECAUSE IT WAS A TURBO CAR AND I'VE NEVER OWNED ONE PRIOR. I'VE HAD IT IN FOR THIS ISSUE ALREADY WHERE THEY REPLACED THE SEALS BUT I'M STILL SMELLING IT. I'VE ALSO HAD MY VEHICLE IN FOR SERVICE WHEN THE CABIN BEGAN FILLING WITH SMOKE VIA THE REAR AC VENTS. I WAS TOLD THAT THERE WAS A COOLANT LINE ABOVE THE EXHAUST THAT WASN'T TIGHTENED AT THE FACTORY. WHEN IT BAGAN TO LEAK, THE STEAM ROSE UP INTO THE CABIN. THERE'S CLEARLY A LEAK SOMEHOW IF THE STEAM FROM THE REAR OF MY VEHICLE GETS INTO THE CABIN. I'VE CONTACTED FORD NUMEROUS TIMES BUT THEY CONTINUE TO SAY THAT THERE IS NOTHING WRONG. I HAVE HAD TO PULL TO THE SIDE OF THE ROAD BECAUSE I BECAME LIGHTHEADED. THIS ISN'T RIGHT.
Other or unspecified, Oct 18, 2017
EXHAUST VAPORS ENTER THE CABIN. THIS USUALLY OCCURS WHEN UNDER ACCELERATION SUCH AS PASSING; CLIMBING A GRADE OR MERGING ONTO A FREEWAY. THE FREQUENCY HAS BEEN INCREASING. THE LOCAL FORD DEALER COULD NOT HELP. I WAS TOLD BY FORD CUSTOMER SERVICE THAT IT ONLY AFFECTS POLICE EXPLORERS. THIS IS NOT TRUE, UNLESS MY VEHICLE WAS ORIGINALLY INTENDED TO GO TO A POLICE FORCE.
Other or unspecified, Oct 18, 2017
THE EXPLORER STILL HAS A STRONG EXHAUST SMELL IN THE CABIN WHEN ACCELERATING HARD. THE EXPLORER HAS HAD ALL OF THE FORD RECALLS, INCLUDING A NEW EXHAUST SYSTEM AND SEALING OF THE REAR SEAMS AND REPLACEMENT OF VARIOUS WATER DRAIN PLUGS.
Other or unspecified, Oct 17, 2017
WHILE DRIVING FROM NEW HAMPSHIRE TO NEW YORK CITY AND FURTHER ONTO NEW JERSEY, I SUDDENLY NOTICED THAT THE LINES STARTED MOVING WEIRDLY AND THAT THINGS JUST WEREN'T NORMAL. I WAS DISORIENTED AND WAS HAVING TROUBLE CONCENTRATING ON DRIVING AND STAYING IN MY LANE. SO I ROLLED DOWN THE WINDOWS TO LET THE FRESH AIR IN AND THE POSSIBLE CARBON MONOXIDE OUT. I FOUGHT THROUGH THE NEXT 15 OR 20 MINUTES OF DISORIENTATION AND PERIODS OF HALLUCINATIONS TO GET TO NYC SAFE, BUT STILL SLIGHTLY OUT OF IT. FOUR DAYS LATER, I WAS IN THE MIDDLE OF NOWHERE, THE RAIN WAS POURING DOWN MAKING IT DIFFICULT TO SEE ALREADY AND THE THAT'S WHEN THE HALLUCINATIONS STARTED AGAIN. THE LINES SEEMED TO BE RUNNING PAST ME AND I DIDN'T FEEL LIKE I WAS MOVING, SORT OF LIKE ON A TREADMILL OR SOMETHING. I WAS CONFUSED, DIZZY, MY VISION WAS BLURRED, I WAS HAVING TROUBLE BREATHING AND IT FELT LIKE MY THROAT WAS BURNING. I DIDN'T NOTICE ANY SMELLS THOUGH, MY FIRST CLUE TO THE POISONING WAS THE HALLUCINATIONS. NOW I IMMEDIATELY ROLLED THE WINDOWS DOWN IN THE POURING RAIN TO TRY AND GET SOME FRESH AIR IN THE VEHICLE AND PUSHED MY FACE TOWARDS THE WINDOW. I WAS IN A PANIC THAT THE ISSUE WOULD GET WORSE AND THAT I WOULD POSSIBLY PASS OUT OR SWERVE INTO ONCOMING TRAFFIC. BUT THE TORRENTIAL DOWNPOUR OUTSIDE MADE IT UNSAFE TO PULL ONTO THE SMALL SHOULDER OF THE ROAD AND THERE WERE NO BUILDINGS TO STOP IN, SO I JUST KEPT THE WINDOWS DOWN WITH THE RAIN COMING IN AND KEPT DRIVING, STILL SUFFERING FROM THE SYMPTOMS. EVEN AFTER BEING BACK IN MY APARTMENT AND OPENING ALL THE WINDOWS TO GET SOME FRESH AIR IN, I WAS STILL HAVING TROUBLE BREATHING, MY CHEST FELT HEAVY, I WAS HAVING TROUBLE COMPLETING BASIC TASKS AND WAS DIZZY. I DECIDED TO GO TO THE ER WHERE I WAS TREATED FOR CARBON MONOXIDE POISONING AND DISCHARGED.
Other or unspecified, Oct 16, 2017
I PURCHASED MY VEHICLE IN 03/2015. I NOTIFIED THE DEALERSHIP OF A FUNNY ODOR AND WAS TOLD IT WAS BECAUSE THE CAR WAS NEW, BUT THAT IT WOULD GO AWAY. AS OF TODAY, THE ODOR REMAINS. IN THE FALL OF 2015, WE DROVE TO MY INLAWS HOUSE WHO LIVES APPROXIMATE 25-30 MILES FROM OUR HOME. MY GRANDDAUGHTER WHO WAS RIDING ON THE THIRD ROW SEAT WAS HARD TO WAKE UP WHEN WE GOT HOME. SHE WAS VERY DROWSY. AFTER GETTING HER IN THE HOUSE AND PREPARING HER FOR BED, I NOTICED SHE WASN'T BREATHING AND HER EYES BEGAN TO FLUTTER. SHE WAS TAKEN TO THE HOSPITAL BY AMBULANCE. WE LEARNED SHE HAD A SEIZURE. HER BROTHER ON THAT SAME NIGHT BEGAN THROWING UP, BUT WE THOUGHT IT WAS DUE TO NERVES. TEST WERE CONDUCTED, BUT DIDN'T REALLY TELL US NOTHING. ON 12/24/17, WE TOOK A ROAD TRIP THAT LASTED MORE THAN 4 HOURS DUE TO TRAFFIC. MY FAMILY WAS VERY SLEEPY AND SOME COMPLAINED OF HEADACHES. TWO DAYS LATER WE WERE BACK IN THE CAR SHOPPING AND SIGHTSSIGHTSEEING, WHEN MY GRANDDAUGHTER WHO WAS ON THE BACK SEAT BECAME UNRESPONSIVE. WE TOOK HER TO THE EMERGENCY ROOM AND WAS INFORMED SHE HAD ANOTHER SEIZURE. THEY RAN TEST AND WHEN WE RETURNED HOME, HER PRIMARY CARE DOCTOR HAD MORE TEST RAN. ON 09/02/2017, WE TOOK A VACATION (3 HR DRIVE) AND THE KIDS SAT ON THE 2ND ROW SEAT. MY GRANDSON VOMITTED AND MY GRANDDAUGHTER CRIED WHILE COMPLAINING OF A BAD HEADACHE. WE EXPERIENCED THE SAME THING AFTER RETURNING HOME. CALLED HER AFTERCARE ADVISE AND WAS ADVISED TO GIVE HER TYLENOL. AFTER SEEING NBC4 CARBON MONOXIDE REPORT, I CALLED THEM. MY TRUCK WAS TESTED AND CONFIRMED THE CARBON MONOXIDE IS COMING INTO THE CABIN OF THE CAR. IT WAS SUGGESTED THAT I NOT DRIVE THE CAR. I CALLED THE DEALERSHIP AND WAS ADVISE THEY ARE NOT ADDRESSING THE ISSUE AND THAT I SHOULD CALL FORD MOTOR COMPANY. I'VE PLACED TWO CALLS WITH NO RESPONSE FROM THEM. I'M CONCERNED AND FEARFUL.
Other or unspecified, Engine, Oct 13, 2017
FORD EXPLORER POLICE WAS STATIONARY ON US HIGHWAY 59 NORTH. THE POLICE OFFICER IN THE DRIVER SEAT LOST CONSCIOUSNESS FOR APPROXIMATELY ONE HOUR AND 30 MINUTES. ANOTHER OFFICER CHECKED ON THE UNCONSCIOUS OFFICER AND FOUND HIM TO BE NOT ALERT AND UN RESPONSIVE, THEREFORE HE SUMMONED EMS AND REMOVED THE UNCONSCIOUS OFFICER FROM THE EXPLORER. EMS WAS ABLE TO GAIN CONSCIOUSNESS OF THE OFFICER BUT HE WAS DISORIENTED, UNAWARE OF WHERE HE WAS AND WHO HE WAS. OFFICER WAS PLACED ON OXYGEN AND TRANSPORTED TO LOCAL EMERGENCY ROOM WHERE HIS ARTERIAL BLOOD WAS TAKEN. ARTERIAL BLOOD WAS FOUND TO HAVE APPROXIMATELY 20% CONCENTRATION OF CARBON MONOXIDE. ARTERIAL BLOOD WAS TAKEN APPROXIMATELY ONE HOUR AFTER BEING REMOVED FROM THE EXPLORER AND 40 MINUTES OF BEING ADMINISTERED OXYGEN BY EMS.
Air bags, Seat belts, Other or unspecified, Oct 11, 2017
AIRBAG LIGHT HAS COME ON FOR THE SECOND TIME. THE VEHICLE IS CURRENTLY AT APPROXI MATELY 62,000 MILES. THE PREVIOUS TIME THE AIRBAG CAME ON WAS FOR DEFECTIVE SEATBELTS WITH THE AIRBAGS IN PASSENGER COMPARTMENT. ALSO, A SMELL OF SULFUR IS COMING FROM THE AIR VENTS WHEN THE AIR CONDITIONING IS ON. THE SMELL IS STRONGEST WHEN THE CAR IS STATIONARY. WHEN THE CAR IS TRAVELING AT HIGHWAY SPEEDS WITHOUT A/C ON, THERE IS NO ODOR.
Other or unspecified, Oct 2, 2017
EXHAUST SMELL COMES OUT OF AC VENT WHEN THE VEHICLE IS DRIVEN UNDER HIGH RPM CONDITIONS (3500 PLUS), DRIVING UPHILL, AND HARD ACCELERATION. VEHICLE IS A 2015 FORD EXPLORER BASE MODEL. FORD DEALER IN ALEXANDRIA, VA (OURISMAN FORD) CHECKED VEHICLE WHEN SUV WAS UNDER 5000 MILES. TOLD US THAT IT IS NORMAL. VEHICLE HAS 36K MILES NOW AND STILL HAS THAT EXHAUST SMELL UNDER SAID DRIVING CONDITIONS. I WAS TOLD BY DEALER SERVICE ADVISER AT LAST OIL CHANGE THAT ONLY POLICE CARS HAVE THIS ISSUE. A QUICK SEARCH ON THE INTERNET AS WELL AS NHTSA STATES A LOT OF COMPLAINTS ABOUT THIS FROM NON-POLICE CARS. EXHAUST SOMETIMES SMELLS LIKE SULFUR (ROTTEN EGG) SMELL.
Other or unspecified, Engine, Fuel/propulsion system, Oct 1, 2017
CARBON MONOXIDE LIKE LEAK INTO THE CABIN FORD DID NOT FIX WHEN WE WENT TO THE DEALERSHIP