2015 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,791 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Explorer model years with reports.
Of the 2015 reports, 37 involved a crash and 1 involved a fire. 98 people were injured.
What owners report most often
Recalls and investigations
Back over prevention, sensing system, cameraOct 13, 2025
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Campaign 25V695000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Suspension, rearApr 26, 2016
Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Explorer vehicles manufactured January 17, 2014 to May 31, 2014. The affected vehicles may have improperly welded rear suspension toe links that may fracture.
A fracture of the rear suspension toe link may result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. The recall began on November 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S18.
Campaign 16V245000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
1,791 reports, newest first.
Structure, Nov 5, 2018
I HAVE A 2015 FORD EXPLORER, MY DRIVER SIDE WINDSHIELD PILLAR/TRIM FLEW OFF WHILE ON THE EXPRESSWAY. I CALLED THE DEALERSHIP THAT STATED THEY WOULD HAVE TO DETERMINE IF THIS WAS A DEFECT. I FOUND THIS FORUM THAT HAS A FEW COMPLAINTS ABOUT THE SAME PROBLEM BUT YET A RECALL HAS NOT BEEN ISSUED. AT THE DEALERSHIP THE SERVICE MAN STATED THEY WOULD HAVE TO REPLACE BOTH SIDES? ODD, NOT EXACTLY THEY ARE AWARE THAT AT SOME POINT THE OTHER SIDE IS BOUND TO FLY OFF ALSO. I WAS TOLD ALTHOUGH I HAVE WARRANTY UP TO 100,000 MI, THIS IS NOT COVERED. SO NEXT STEP WAS TO CONTACT FORD WHO THEN STATED THAT THEY AND NHTSA DO RIGOROUS SAFETY TESTING AND HAVE NOT COME TO A CONCLUSION THAT THIS IS AN ISSUE. I WAS ON THE EXPRESSWAY THIS TRIM FLYING OFF MY VEHICLE COULD OF HIT A MOTORCYCLIST OR ANOTHER WINDSHIELD AND CAUSED DAMAGE. NOT TO MENTION, IT HIT MY WINDSHIELD BEFORE FLYING OFF THAT SCARED ME. SO APPARENTLY THERE ARE NOT ENOUGH REPORTS. AND I WAS TOLD BY A FORD CS REP THAT FORUMS ON THE INTERNET ARE NOT CONSIDERED UNLESS IT IS A FORD FORUM.
Service brakes, Nov 4, 2018
HUSBAND WAS DRIVING THE KIDS INTO TOWN FOR EARLY PRACTICE. AFTER ALMOST A 45 MINUTE DRIVE WHEN HE GOT BACK THE DRIVERS REAR BRAKE WAS GLOWING RED AND SMELLED LIKE IT WAS BURNING. THIS COULD OF CAUSED A FIRE IF HE DROVE IT LONGER.
Structure, Nov 4, 2018
THE SUV IS ONLY 3 YEARS OLD WE BOUGHT IT NEW FROM THE LOT THEN. I NOTICED TODAY THE HOOD IS BUBBLING UP AND THE PAINT IS CHIPPING OFF. THIS DRIVERS DOOR IS CRACKING AT THE SEEM. VERY POOR QUALITY FROM FORD.
Steering, Oct 30, 2018
I WAS LEAVING THE CRACKER BARREL IN LAKE CITY, TN. I COULDN'T STEER THE CAR. I MADE IT DOWN THE HILL AND TURNED INTO A CONVIENENT STORE PARKING LOT. MY HUSBAND LOOKED UNDER THE HOOD TO SEE IF HE COULD SEE ANYTHING. ALL HE SAW WAS A VERY CORRODED BATTERY. WE HAD HAD THE CAR SERVICED ONE MONTH EARLIER AND THEY DIDN'T SAY ANYTHING ABOUT THE BATTERY. ANYWAY, I CALLED RAY VARNER FORD IN CLINTON, TN WHERE I HAD BOUGHT THE CAR AND TOLD THEM THE PROBLEM. THEY SAID IT WOUL HAVE TO BE TOWED IN, SO I CALLED A TOW TRUCK.THE SERVICE MAN SAID THEY WOULD CHECK IT OVER AND CALL ME LATER WHICH HE DID. THE NEWS WAS DEVASTATING WHEN HE SAID IT WAS THE ELECTRONIC STEERING RACK THAT HAD GONE OUT AND IT WOULD COST $1,731 PLUS TAX. I ALMOST FAINTED. MY CAR HAD GONE OUT OF WARRENTEE ON APRIL 24TH AND AT THE TIME OF THE INCIDENT, MY CAR ONLY HAD 25,896 MILES ON IT. I IS NOT MANY MILES FOR A CARE THAT IS 42 MONTHS OLD. THAT AMOUNT OF MONEY IS TWO MONTHS OF MY SOCIAL SECURITY. A LITTLE WHILE LATER HE CALLED AND SAID MY BATTERY WAS LEAKING ACID AND EVEN THOUGH THE DEALER CHARGES WAY MORE FOR A BATTERY THEN YOU CAN BUY SOMEWHERE ELSE, I TOLD HIM TO PUT A NEW ONE IN. WE STILL WONDERED WHY THE GUYS WHO SERVICED MY CAR DIDN'T NOTICE THE CORROSION, UNLESS IT STARTED AFTER THEY SERVICED IT. THE TOTAL BILL CAME TO $2,166.79 AND THEN I WAS REALLY UPSET. I WAS HOPING THEY WOULD GIVE ME A BREAK SINCE I HAD SUCH LOW MILES ON MY CAR, EVEN THOUGH THE 36 MONTH WARRANTEE HAD ALREADY EXPIRED. I READ ON THE INTERNET THAT SEVERAL PEOPLE HAD PROBLEMS WITH THEIR POWER STEERING WITH THEIR 2015 EXPLORERS, BUT THERE WAS NEVER A RECALL. THE 2011-214 EXPLORERS WERE RECALLED FOR THE SAME THING, SO HOW COME NOT THE 2015. MY HUSBAND SAID THE 2015 PROBABLY HAS THE SAME POWER SEETING RACK AS THE ONES THAT WERE RECALLED. I AM SCARED TO DRIVE MY CAR NOW AND IT HAS CAUSED ME A LOT OF STRESS.
Air bags, Oct 29, 2018
TAKATA RECALL INVOLVING VEHICLES IN SOUTHERN FLORIDA FOR A SIMILAR FORD VEHICLE
Steering, Oct 23, 2018
POWER STEERING LOSS WHILE DRIVING. 2015 FORD EXPLORER XLT WITH 40,908 MILES ON IT. RECEIVED ALERTS ABOUT THE STEERING LOSS AFTER STEERING HAD GONE OUT. NO WARNING PRIOR TO THE STEERING LOSS. ALERTS INCLUDED "STEERING LOSS STOP SAFELY", "SERVICE ADVANCETRAC" AND "TERRAIN MANAGEMENT SYSTEM FAULT" IMMEDIATELY HAD THE EXPLORER TOWED TO CLOSEST FORD DEALER.
Other or unspecified, Fuel/propulsion system, Oct 23, 2018
WHEN I ACCELERATE MY VEHICLE YOU CAN SMELL TGE EXHAUST FUMES AND I INSTANTLY CAN'T BREATHE, GET A HEADACHE, NAUSEATED, AND AFTER A FEW MINUTES I GET VERY SLEEPY. I HAVE TO ROLL MY WINDOW DOWN AND STICK MY HEAD OUT TO BE ABLE TO BREATHE. IT DOESN'T DO IT EVERY TIME BUT IN A 3 HOUR TRIP, IT HAPPENS AT LEAST 4 TIMES DEPENDING ON HOW MUCH ACCELERATING IS HAPPENING. IF MY AC UNIT IS ON HIGH THEN IT WILL AUTOMATICALLY GO TO BARELY BLOWING AND AS I LET OFF THE ACCLERATOR THEN IT WILL EVENTUALLY CYCLE BACK TO HIGH EVEN THOUGH IT IS ON HIGH. IT IS MAKING ME VERY SICK BECAUSE I'M IN MY CAR SO MUCH. I HAVE TAKEN TO FORD REPEATEDLY, TWO DIFFERENT DEALERSHIPS, AND THEY CAN'T GET IT FIXED. SOMETIMES TO GET THE AC TO GO BACK TO NORMAL, I HAVE TO STOP SOMEWHERE AND TURN THE CAR OFF AND BACK ON. THIS HAS BEEN HAPPENING TO ME SINCE A FEW MONTHS AFTER I BOUGHT THE CAR IN FEB 2017. MY DOCTOR SAYS THE ONLY WAY TO CORRECT PROBLEM IS TO GET RID OF THE CAR BUT I DON'T THINK IT NEEDS TO BE ON THE ROAD AT ALL. IT'LL JUST MAKE SOMEONE ELSE SICK TOO.I STARTED NOTICING THE SMELL IN LATE APRIL 2017 AND IT JUST GOT STRONGER AND I STARTED TAKING IN TO FORD WHEN IT STARTED GETTING REALLY BAD. THE VEHICLE HAD 30000 + MILES WHEN I BOUGHT IT.
Other or unspecified, Oct 15, 2018
ONGOING ISSUE SINCE BUYING VEHICLE. CABIN FILLS WITH TERRIBLE EXHAUST ODOR DURING RAPID ACCELERATION ONTO HIGHWAY, OR WHEN GOING UP STEEP HILLS.
Steering, Oct 13, 2018
HAVE NOTICED THE POPPING NOISE WHEN TURNING THE STEERING TO THE RIGHT. NOTICED SOMETIMES AN OIL LEAK BY THIS SIDE 1 YEAR BEFORE. THIS LEAK WAS NOTIFIED TO THE DEALER IN EVERY SCHEDULED MAINTAINANCE APPOINTMENT. NEVER WAS CORRECTED. NOW THEY TOLD ME I HAVE TO CHANGE THE RACK AND PINION AND WARRANTY IS EXPIRED. I DON'T KNOW IF THIS UNCOREECTED LEAK COULD BE ASSOCIATED WITH THIS RACK AND PINION PROBLEM I HAVE NOW.
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Oct 13, 2018
'TAKATA RECAL' WHEN MY CAR HAS BEEN SITTING IN THE DRIVEWAY FOR A FULL DAY WITHOUT BEING DRIVEN OR STARTED. THE FOLLOWING DAY YOU GO TO START THE CAR. IT STARTS NO PROBLEM, ONCE YOUR IN REVERSE THE BATTERY LIGHT WILL COME ON AND AS SOON AS YOU PUT IT IN DRIVE I LOSE ALL POWER AND FUNCTION TO STEER. IF I HIT THE GAS PETAL IT WILL REGAIN POWER. THE LIGHT WILL DISAPPEAR ONLY IF I HIT OK. THIS HAPPENS EVERY TIME WITHOUT FAIL. I ALSO SMELL CARBON DIOXIDE OR GAS FUMES FROM TIME TO TIME
Engine and engine cooling, Oct 10, 2018
TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING HOME WITH THE AIR CONDITIONING ACTIVATED, THE RE-CIRCULATION BUTTON WAS PRESSED AND THE CONTACT BECAME DROWSY AND SLEEPY. THE CONTACT STATED THAT THERE WAS AN EXHAUST ODOR IN THE VEHICLE. THE CONTACT BECAME NAUSEATED AND VOMITED INSIDE THE VEHICLE. THE CONTACT WAS CONCERNED THAT HER CHILD WAS ALSO AFFECTED BY THE EXHAUST FUMES. THE CONTACT STATED THAT HER CHILD WOULD CRY WHILE RIDING IN THE VEHICLE. THE VEHICLE WAS TAKEN TO BROADWAY AUTOMOTIVE (LOCATED AT 1010 S MILITARY AVE, GREEN BAY, WI 54304, (920) 499-3131) WHERE IT WAS DIAGNOSED THAT THE GROMMETS IN THE REAR COMPARTMENT OF THE VEHICLE (WHERE THE EXHAUST PIPE WAS LOCATED) WERE FRACTURED AND CAUSED THE CARBON MONOXIDE ODOR INSIDE THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED TO BE KEPT FOR AN ADDITIONAL DAY DUE TO THE PARTS BEING ORDERED TO HAVE THE REPAIR COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Power train, Engine, Fuel/propulsion system, Oct 8, 2018
LOSS OF POWER: WHILE DRIVING MY 2015 FORD EXPLORER XLT WITH 3.5L V-6 ENGINE ON THE HIGHWAY (10/04/18), THE WRENCH LIGHT CAME ON AND THE CAR STARTED TO SHUDDER AND LOSE SPEED. PUSHING DOWN ON THE ACCELERATOR HAD NO AFFECT AND THE CAR RAPIDLY DECELERATED. THE ENGINE WAS RUNNING VERY ROUGH WITH HEAVY VIBRATION. THIS WAS A TERRIFYING AND NEARLY FATAL EXPERIENCE AS FASTER MOVING TRAFFIC STARTED PASSING ME ON BOTH SIDES AS I TRIED TO MOVE OFF THE HIGHWAY. I WAS ABLE TO MOVE THE CAR TO THE SIDE OF THE HIGHWAY AND LIMPED OFF THE NEAREST EXIT. ONCE OFF THE EXIT I SHUT THE CAR OFF AND SAT FOR 20 MINUTES WHILE I RE-GAINED MY COMPOSURE AND CALLED MY HUSBAND. WHEN HE ARRIVED HE STARTED THE EXPLORER AND THE WRENCH LIGHT WAS CLEARED. MY HUSBAND DRIVE THE CAR HOME USING ONLY BACK ROADS WHILE I FOLLOWED IN HIS CAR. WE CALLED OUR LOCAL FORD DEALER AND SCHEDULED AN APPOINTMENT. WE STARTED RESEARCHING THIS ISSUE AND FOUND THIS TO BE A WELL KNOWN PROBLEM WITH THE THROTTLE BODY ON FORD'S V6 ENGINES WHICH ARE USED ON MULTIPLE SUV'S, CROSSOVERS AND SEDANS. THE RESEARCH I'VE SEEN SHOWS THIS ISSUE HAS AFFECTED MORE THAN 10,000 OWNERS. HOWEVER, IT'S NOT CLEAR IF THE THROTTLE BODY IS FAULTY DUE TO A MANUFACTURING OR DESIGN DEFECT. IT'S ALSO NOT CLEAR IF REPLACING THE THROTTLE BODY IS A PERMANENT FIX. I'M TERRIFIED TO DRIVE THE CAR ON THE HIGHWAY AND SINCE THIS HAPPENED WE'VE ONLY USED IT FOR SHORTER TRIPS AROUND TOWN. THE FORD DEALER CHECKED THE CAR TODAY (10/08/18) BUT SINCE THE WRENCH LIGHT WAS CLEARED THEY FOUND NOTHING WRONG. I PLEADED WITH THE SERVICE ADVISOR TO NO AVAIL. WE'VE BEEN A FORD FAMILY FOR MORE THAN 15 YEARS BUT THIS FAULT AND EVEN WORSE THE FORD SERVICE ADVISOR'S RESPONSE IS COMPLETELY UNACCEPTABLE. THIS IS A SERIOUS AND DANGEROUS PROBLEM AND ONLY A MATTER OF TIME BEFORE SOMEONE AND THEIR FAMILY ARE KILLED. PLEASE INVESTIGATE AND FORCE FORD TO ISSUE A RECALL.
Power train, Fuel/propulsion system, Oct 4, 2018
WHEN AT IDLE, EITHER IN PARK OR DRIVE, THE ENGINE RPMS WILL FLUCTUATE AND GO DOWN TO A POINT WHERE THE ENGINEER STALLS OR ALMOST STALLS.
Steering, Power train, Electrical system, Oct 3, 2018
TRAVELING ON HIGHWAY AT 60 MPH VEHICLE SUDDENLY DECELERATED TO 5 MPH WITHIN 3 SECONDS. ENGINE BEGAN RUNNING ROUGH AND STOPPED. PULLED TO SHOULDER OF ROAD. MONTHS BEFORE THIS INCIDENT WARNING LIGHT ON INSTRUMENT CLUSTER WOULD INTERMITTENTLY STATE TRANSMISSION NOT IN PARK WHEN PARKING VEHICLE. SERVICE TECHNICIANS COULD NOT REPRODUCE ERROR. VEHICLE TAKEN IN FOR SERVICE ON 9/21/2018. REPORT ON VEHICLE ON 9/28/2018 STATED THAT POWER TRANSFER UNIT DAMAGED BEYOND REPAIR, STEERING COLUMN SWITCH NEEDED REPAIR WHICH MEANT STEERING UNIT NEEDED REPLACING AND INTERLOCK SWITCH ON SHIFTER NEEDED REPLACING. TOTAL COST $5150.00. TRADED VEHICLE IN AND PURCHASED DIFFERENT VEHICLE. VEHICLE NOT PURCHASED FROM DEALERSHIP WHICH ANALYZED REPAIR WORK.
Steering, Oct 1, 2018
AT APPROXIMATELY 57,000 MILES, MY COMPLETE STEERING MECHANISM FAILED AS I WAS DRIVING MY VEHICLE DOWN A ROAD, WHILE OUT OF STATE ON A VACATION. BOTH OF MY CHILDREN WERE IN THE VEHICLE WHEN THIS OCCURRED AND LUCKILY NO ONE WAS INJURED. THE VEHICLE WAS TOWED TO A FORD DEALERSHIP WHERE THE COMPLETE RACK AND PINION SYSTEM HAD TO BE REPLACED ($1,900.00). WHILE WAITING FOR A TOW TRUCK, I LOCATED A FORD RECALL HAD BEEN COMPLETED FOR THE PREVIOUS THREE OR FOUR MODEL YEARS (2011-2014) FOR THE EXACT SAME FAILURE. THIS IS A KNOWN ISSUE AND I DON'T UNDERSTAND WHY MY MODEL YEAR (2015) ISN'T INCLUDED. WE WERE ON A VACATION AND TRAVELED DOWN THE INTERSTATE AND GLAD THIS DIDN'T OCCURRED WHILE DRIVING 75 MPH.
Other or unspecified, Sep 27, 2018
EXHAUST SMELL WHEN THE CAR ACCELERATES. THE CABIN SMELLS LIKE ROTTEN EGGS.
Air bags, Sep 25, 2018
AIRBAG LIGHT COMES ON & STAYS ON FROM TIME TO TIME, THIS HAS BEEN HAPPENING ON & OFF FOR ABOUT THE LAST 10 MONTHS. TOO MY VEHICLE IN FOR THIS ISSUE TO BE CHECKED A COUPLE TIMES BUT SINCE THE LIGHT WENT OFF TECH WAS UNABLE TO DIAGNOSE PROBLEM. FINALLY YESTERDAY I WAS ABLE TO GET MY VEHICLE TO THE DEALERSHIP WHILE THE LIGHT WAS STILL ON. I AM STILL IN MY EXTENDED WARRANTY PERIOD 5YR/60,000 MILES BUT APPARENTLY WHATEVER REPAIR MY SYSTEM NEEDS TO FUNCTION PROPERLY IS NOT COVERED EVEN THOUGH THE MANUAL STATES THAT MY VEHICLES SAFETY BELTS & AIRBAG SYSTEM ARE COVERED FOR AN EXTENDED SAFETY RESTRAINT COVERAGE PERIOD. THIS IS A SERIOUS SAFETY CONCERN & FROM WHAT I'VE RESEARCHED THIS IS A KNOWN ISSUE BY FORD. IF I DON'T PAY $800 MY AIRBAGS WILL NOT DEPLOY IN THE VENT I HAD AN ACCIDENT
Engine, Sep 10, 2018
I WAS DRIVING ON THE INTERSTATE AT 70 MPH AND I HEARD A LOUD CLUNK AND MY ENGINE LOST ACCELERATION. I COULD NOT INCREASE MY SPEED AND THE CAR WOULD NOT GO. I HAD TO PULL OFF THE ROAD AND THE CAR WAS RUNNING ROUGH AND WHEN I PUSHED ON THE ACCELERATOR PEDAL THE CAR BARELY MOVED. I WAS ALMOST REAR END BY A TRUCK BUT LUCKILY I WAS ABLE TO PULL OVER SAFELY. THE WRENCH ICON CAME ON MY DASH AND SAID TO TAKE TO DEALER. WHEN I GOT HOME I TOOK IT TO THE FORD DEALER AND THEY DID A DIAGNOSTIC TEST AND IT SHOWED A P2111 FAULT CODE. THE THROTTLE BODY WAS FAULTY AND HAD TO BE REPLACED. THIS MALFUNCTION PUT ME IN A VERY DANGEROUS POSITION.
Steering, Sep 6, 2018
THIS MAY BE A DUPLICATE COMPLAINT BECAUSE I'M NOT SURE I SUBMITTED MY PREVIOUS COMPLAINT FORM PROPERLY. YESTERDAY I WAS TRAVELLING DOWN THE FREEWAY AT 65 TO 70 MPH WHEN MY STEERING FROZE UP. THANK GOD I WAS IN THE RIGHT LANE AND GOING STRAIGHT BECAUSE IF I HAD BEEN IN THE PROCESS OF TURNING AND THERE WERE OTHER VEH. AT AN INTERSECTION THERE WOULD HAVE ALMOST CERTAINLY BEEN AN ACCIDENT. ALSO THANK GOD MY WIFE WAS'NT DRIVING BECAUSE SHE WOULD HAVE NEVER BEEN ABLE TO STEER THE CAR OFF THE FREEWAY. I WAS ABLE TO WRANGLE THE CAR TO A NEARBY FORD DEALERSHIP BUT AFTER TURNING THE ENGINE OFF AND BACK ON THE PROBLEM WENT AWAY. AS I HAVE RESEARCHED THIS PROBLEM WITH FORD EXPLORERS FURTHER I HAVE FOUND THAT THIS IS A REOCCURING PROBLEM AND HAS BEEN REPORTED ON NUMEROUS OCCASIONS. IN MY WILDEST IMAGINATION I CANNOT BELIEVE THAT SOMETHING HAS NOT BEEN DONE ABOUT THIS PROBLEM. THIS PROBLEM WILL ABSOLUTELY RESULT IN DEATH OR SERIOUS INJURY TO SOMEONE SOON. I HOPE IT'S NOT ME OR MY FAMILY.
Steering, Electronic stability control (ESC), Sep 6, 2018
I WAS DRIVING MY 2015 FORD EXPLORER WITH APPROXIMATELY 34,200 MILES 55-60 MPH ON US 141 IN NORTHERN WI WHEN I SUDDENLY LOST POWER STEERING AND TRACTION CONTROL. I HAD AN ALARM TRIGGERED AND A FAULT WARNING ON THE DASH INDICATING A STEERING FAULT AND CLEARED BY PRESSING THE OK ON THE DASH, BUT HAD VERY HEAVY STEERING AND AN INDICATION THAT THE TRACTION CONTROL WAS OFF. I WAS ABLE TO GET TO A FORD DEALER BUT THEY WERE NO ABLE TO LOOK AT THE CAR FOR SEVERAL HOURS. THEY SUGGESTED I RESTART THE CAR TO SEE WHAT WOULD RESET. THE SYSTEMS DID RESET AND I WAS ABLE TO CONTINUE ON MY TRIP HOME WITHOUT INCIDENT. NO CODES WERE TRIGGERED AND I NOW HAVE AN APPOINTMENT WITH MY DEALER TO CHECK OUT THE PROBLEM. IN SEARCHING THE INTERNET ON EXPLORER STEERING PROBLEMS, I NOTICED THAT THERE WAS A RECALL ON STEERING LOSS FOR 2011-2014 EXPLORERS AND YET THERE ARE STILL MANY COMPLAINS OF STEERING LOSS FOR MODEL YEARS 2015 FORWARD. IT SEEMS THAT THIS VERY DANGEROUS ISSUE HAS NOT BEEN RESOLVED.
Steering, Sep 6, 2018
I WAS IN DOWNTOWN DES MOINES AND RECEIVED A "SERVICE STEERING FAULT NOW" WARNING. I CONTINUED TO DRIVE TO FIND A PARKING SPOT. WHILE PARALLEL PARKING, I RECIEVED THE WARNING AGAIN BUT THIS TIME THE STEERING WENT OUT. I WAS UNABLE TO TURN THE WHEEL AT ALL. I WAS ON THE RAILROAD TRACKS AS A TRAIN WAS COMING AT THIS POINT. I CONTINUED TO TRY TO MOVE THE STEERING WHEEL ANYWAY I COULD TO AT LEAST GET OFF THE TRACKS. O FINALLY TURNED THE CAR OFF AND RESTARTED IT AND WAS ABLE TO MOVE THE STEERING WHEEL AND GET OFF THE TRAIN TRACKS. WE THEN TOOK IT BACK TO THE DEALER AND THEY HAD IT FOR 3 DAYS. ALL THEY DID WAS RESET THE COMPUTER SYSTEM TELLING ME IT COULD HAPPEN AGAIN. WE THEN CONTACTED FORD XORP. AND THEY ALSO DID NOTHING BECAUSE THEY DIDNT SEE IT AS AN ISSUE. IF A COMPANY DOESN'T CARE ABOUT THE PEOPLE BUYING THEIR PRODUCTS, HOW AM I SUPPOSE TO FEEL SAFE IN THEIR VEHICLES?
Steering, Sep 5, 2018
THE STEERING WHEEL LOCKED UP WHILE GOING 55 MILES AN HOUR OVER A BRIDGE GOING STRAIGHT
Steering, Sep 5, 2018
I JUST FILED A COMPLAINT ON MY VEHICLE STEERING PROBLEM AND AS I HAVE BEEN SURFING THE WEB I FIND THAT MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM. I AM A RETIRED UTAH HIGHWAY PATROLMAN WITH 36 YEARS EXPERIENCE AND I HAVE NEVER SEEN A MORE DANGEROUS PROBLEM THAN THIS. I CANNOT BELIEVE TJHAT SOMETHING HAS NOT BEEN DONE ABOUT THIS PROBLEM. I CAN GUARANTEE IT IS ONLY A MATTER OF TIME UNTIL SOMEONE IS KILLED OR SERIOUSLY INJURED AS A RESULT OF THIS PROBLEM.
Steering, Sep 4, 2018
THE "ELECTRONIC STEERING GEAR" IS DEFECTIVE AT 80,000 MILES. THE PART MAKES LOUD NOISES ON TURNS. REPAIR SHOP SAYS INORDINATE NUMBER OF PROBLEMS HAVE COME IN WITH THIS PART & FAILURE COULD CAUSE STEERING TO FREEZE UP & CAUSE SERIOUS WRECK. SHOP SAYS CAN'T BE REPAIRED & MUST BE REPLACED. PART & LABOR COSTS OVER $2K. THIS CRITICAL, EXPENSIVE PART SHOULD NOT FAIL AT SUCH LOW MILEAGE & CAUSE SUCH HIGH RISK OF INJURY OR DEATH.
Steering, Electronic stability control (ESC), Sep 4, 2018
WE WERE DRIVING AT ABOUT 45 MILES AN HOUR WHEN ADVANC TRAC AND POWER STEERING LIGHT CAME ON. THE STEERING GOT SUDDENLY VERY HARD TO MANEUVER HUSBAND HAD BOTH HAND TRYING TO KEEP IT STEADY, HE HAD TO PULL VERY HARD TO BE ABLE TO PULL IN GAS STATION TO GET OUT OF TRAFFIC. BLINKERS NO LONGER WORKED, TERRAIN KNOB TURNED OFF AND DIDN'T WORK. THIS COULD HAVE BEEN A FATAL ACCIDENT IF WE WERE GOING AT HIGHER SPEEDS! THIS PROBLEM NEEDS TO BE RECALLED SO THAT NO ONE GETS KILLED