2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: engine
482 reports, newest first. Show all
Engine, Fuel/propulsion system, Oct 20, 2017
THE TAILPIPE OCCASIONALLY EMITS BLUE-GRAY SMOKE, AS IF IT IS BURNING OIL. I HAVE WITNESSED THIS WHEN THE VEHICLE WAS STATIONARY. THE PASSENGER COMPARTMENT OCCASIONALLY SMELLS LIKE SMOKE. THE PASSENGERS IN THE REAR OF THE CAR TEND TO NOTICE IT FIRST, AND THEN THE PASSENGERS IN THE FRONT CAN SMELL IT. IT SEEMS TO HAPPEN WHEN ACCELERATING AT A HIGH RATE, SUCH AS WHEN ENTERING A HIGHWAY FROM AN ON-RAMP.
Engine, Oct 19, 2017
PURCHASED NEW VEHICLE 2/2016 AND HAS BEEN TAKEN TO THE DEALERSHIP 7 TIMES DUE TO ENGINE/EXHAUST SMELL ON HEAVY ACCELERATION COMING IN THE CABIN OF THE VEHICLE WHILE DRIVING ON THE HIGHWAY. SERVICE INVOICES ARE ATTACHED WITH THE EXCEPTION OF 1 THAT WAS DONE 3/2017 AND NO PAPERWORK WAS GIVEN TO ME ON THAT VISIT.
Engine, Oct 16, 2017
YOU CAN SMELL EXHAUST FUMES INSIDE THE CABIN WHILE DRIVING THE CAR. IT USUALLY HAPPENS UPON ACCELERATION DURING HIGHWAY OR CITY DRIVING. MY WIFE SAYS SHE HAS SMELLED IT BEFORE BUT WHILE OUR WHOLE FAMILY WAS IN THE CAR RECENTLY, IT WAS UNBEARABLE. I WAS NOT AWARE OF THE PROBLEM. WHEN I DISCOVERED IT, I IMMEDIATELY TOOK THE CAR TO THE FORD DEALERSHIP FOR SERVICE.
Engine, Oct 15, 2017
SMELL OF EXHAUST FUMES ENTERING THE OCCUPANT CABIN OF VEHICLE. OCCURS WHEN VEHICLE IS UNDER ACCELERATION WITH AIR CONDITION RUNNING (WARM WEATHER). SMELL IS QUITE STRONG, CONCERNED OF CARBON MONOXIDE POISONING. I'VE TAKEN THIS UP TO THE FORD DEALER - THEY'VE SAID FORD IS SENDING LETTER ANNOUNCING THAT THIS PROBLEM WILL BE FIXED. DOCUMENTING COMPLAINT WITH NTSB AS THIS SHOULD LEAD TO RECALL, NOT JUST VOLUNTARY FIX.
Engine, Oct 4, 2017
I HAVE OWNED THIS VEHICLE FOR 3 MONTHS. EXHAUST IS LEAKING INTO THE CABIN OF VEHICLE. HAS BEEN IN THE SHOP TWICE TO BE "FIXED". AFTER HAVING THE VEHICLE BACK FOR A COUPLE OF DAYS IT IS HAVING THE SAME ISSUE. THE EXHAUST SMELL HAPPENS WHEN ACCELERATING QUICKLY WITH THE AC ON.
Engine, Sep 28, 2017
3-5 SECONDS AFTER A HARD ACCELERATION (NEAR OR AT FULL THROTTLE), THE CABIN FILLS WITH A STRONG, BURNING FLUID SMELL. I CANNOT PIN POINT THE SOURCE OF THE SMELL BUT IT HAPPENS 100% OF THE TIME. THIS HAPPENS ONLY IN MOTION UNDER HARD ACCELERATION ON ANY TYPE OF STREET. I USE 93 OCTANE AND FULL SYNTHETIC MOTORCRAFT 5W-30. I HAVE HAD THE VEHICLE IN FOR WARRANTY REPAIR FOR AN UNKNOWN NOISE AND I WAS TOLD THE EXHAUST WAS SLIGHTLY OUT OF ALIGNMENT. THIS DID NOT FIX THE NOISE AND THE SMELL HAS REMAINED AS WELL.
Engine, Sep 27, 2017
UPON STRONGER THAN USUAL ACCELERATION OR AT HIGHWAY SPEEDS OR BOTH, THE SMELL OF EXHAUST CAN BE DETECTED IN THE CABIN. UNDER HARD ACCELERATION, THE SMELL OF ROTTEN EGGS BECOMES VERY STRONG IN THE CABIN. AFTER TRIPS LONGER THAN AN HOUR, WITH AC OR HEAT RUNNING (NO OPEN WINDOWS), I HAVE BECOME VERY ILL, WITH FEARSOME HEADACHE, NAUSEA, LETHARGY, AND GASTROINTESTINAL DISTRESS. PASSENGERS HAVE ALSO REPORTED HEADACHE, NAUSEA, AND FEELING TIRED. WE BELIEVE THIS MAY BE DUE TO EXHAUST ENTERING THE CABIN AND CAUSING CARBON MONOXIDE POISONING. YESTERDAY, ON A LONGER TRIP FROM MILWAUKEE, WI TO CHICAGO, IL AND BACK, I BECAME SO ILL THAT UPON RETURNING HOME, I FELL ASLEEP IMMEDIATELY WITH THE WORST HEADACHE OF MY ADULT LIFE. INTENSE NAUSEA LASTED FROM 2PM (ABOUT 3/4 OF THE WAY THROUGH THE DRIVE) UNTIL ABOUT 9PM. THIS HAS HAPPENED CONSISTENTLY DURING LONGER (GREATER THAN 20-30 MILES) TRIPS. HYDROGEN SULFIDE SMELL IS APPARENT MOST DURING WIDE-OPEN ACCELERATIONS BEFORE ENGINE WARM-UP.
Engine and engine cooling, Sep 26, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT SMELLED AN EXHAUST ODOR THROUGHOUT THE VEHICLE. THE VEHICLE WAS TAKEN TO TOMBALL FORD (22702 TOMBALL PKWY, TOMBALL, TX 77375 (877) 359-7182) WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER'S AND PASSENGER SIDE INNER PANEL ABOVE THE DOOR PANEL HAD A GAP AND NEEDED TO BE ALIGNED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO TOMBALL FORD, BUT THE FAILURE COULD NOT BE REPLICATED. ON ANOTHER OCCASION, WHILE DRIVING, THE CONTACT BECAME DISORIENTED BUT WAS ABLE TO TAKE THE VEHICLE BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CABIN AIR FILTERS NEEDED TO BE REPLACED. THE DEALER ALSO TESTED THE VEHICLE FOR CARBON MONOXIDE AND DETERMINED THAT THE SPOILER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE AUTO DRAIN, GRILL ASSEMBLY, VENT AIR OTTER ADHESIVE, VALVE ASSEMBLY- AUTO DRAIN, INSULATOR, AND DOOR OTTER WERE REPLACED. THE CONTACT STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT MORE REPAIRS NEEDED TO BE PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOT BUY BACK THE VEHICLE, BUT WOULD REPAIR THE VEHICLE AS OFTEN AS NEEDED. THE FAILURE MILEAGE WAS 3,663.
Other or unspecified, Engine, Fuel/propulsion system, Sep 25, 2017
WHEN ACCELERATING OR GOING UP INCLINE CAR STARTS TO SMELL LIKE CARBON MONOXIDE (LIKE THE HEATER IS ON). CIRCULATION IS WITHIN CAR. IN ORDER TO GET OUT MUST PUT ON OUTSIDE CIRCULATION AND ROLL DOWN WINDOWS.
Engine and engine cooling, Sep 21, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, EVERY TIME THE ACCELERATOR PEDAL WAS DEPRESSED AN INTENSE EXHAUST ODOR INSIDE THE CABIN DEVELOPED. THE CONTACT ALSO STATED THAT THE VEHICLE PRESENTED THE FAILURE SINCE IT WAS PURCHASED A YEAR AGO. THE VEHICLE WAS TAKEN TO SUNRISE FORD IN FORT PIERCE FLORIDA TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 100. ...UPDATED 11/12/17/*BF CONSUMER STATED CONDITION STILL EXISTS, TRADED THE VEHICLE. UPDATED 7/19/18*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Sep 19, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 72 MPH, EXHAUST FUMES ENTERED THE VEHICLE DURING ACCELERATION WITH THE AIR CONDITIONER ACTIVATED. THE CONTACT BECAME ILL FROM THE ABNORMAL ODOR AND VOMITED SEVERAL TIMES. THE VEHICLE WAS TAKEN THREE TIMES TO A LOCAL DEALER (RODEO FORD, 13680 W TEST DR, GOODYEAR, AZ 85338) WHERE IT WAS DIAGNOSED THAT THE SEALING NEEDED TO BE ADDED TO THE VEHICLE AND THE MUFFLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: 12964208. NO FURTHER ASSISTANCE WAS PROVIDED. THE WARRANTY HAD EXPIRED ON THE VEHICLE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Other or unspecified, Engine, Sep 13, 2017
I PURCHASED MY NEW CAR DURING OCTOBER 2015 FROM DEALER IN VA. AFTER SOME TIME, DRIVING THE CAR NOTICED AN ODOR LIKE ROTTEN EGG COMES AND GOES. HOWEVER, I THOUGHT, IT COULD BE DUE TO THE NEW CAR. LATER TIME, I NOTICED EVERY TIME I DRIVE THE CAR, I FEEL TIRED, HAVING HEADACHES, LACK OF ENERGY, AND FALLING SLEEP. I CONSULTED WITH MY DOCTORS AND THEY REALLY DID NOT FIND ANYTHING. UNTIL RECENTLY, WATCHING CHANEL 4 NEWS AND THEY WERE REPORTING THE PROBLEM WITH EXPLORER EXHAUST SYSTEM AND POSSIBLE CARBON MONOXIDE LEAK INTO INTERIOR OF THE CAR. PLEASE ADVISE IF THIS ISSUE IS ACCURATE AND WHAT WE HAVE TO DO TO FIX IT. THANKS
Electrical system, Other or unspecified, Engine, Sep 11, 2017
I HAVE A 2016 FORD EXPLORER LIMITED EDITION UNDER MY DADS NAME AND MY WIFE IS THE PRIMARY DRIVER ON IT. AFTER GETTING OUR CAR I DROVE IT DAILY AS COMMUTER FOR 2 MONTHS AND SOMETIMES I SMELL SOMETHING BAD INSIDE LIKE BURNED TIRES BUT I JUST IGNORED IT BECAUSE I SAID MY CAR IS BNEW AND MAYBE ITS FROM OUTSIDE AND AFTER THAT MY WIFE START DRIVING IT BUT LAST DECEMBER 2016 WE WENT TO VEGAS AND I JANSSEN (HUSBAND) IS THE ONE DRIVING ON THE CAR AND SMELLED SOMETHING BURNED TIRES INSIDE THE CAR WHILE CRUISING ON IT, I CHECKED THE TIRES/BREAK OUTSIDE BUT I DONT SMELL IT FROM OUTSIDE, SO AFTER THAT WE WENT TO OUR DEALER AND CHECKED IT FOUND OUT THERES A CARBON MONOXIDE PRESENT INSIDE AND THEY FIXED IT BY COVERING THE HOLES OF THE CAR THAT MAY BE THE ENTRY OF SMOKE FROM OUTSIDE AND UPDATING THE SYSTEM AS PER SERVICE GUY TOLD ME "RENE" AND SAID EVERYTHING WORKS WELL NOW. AFTER FEW MONTHS IT WAS JUNE 2017 I SMELLED IT AGAIN AND CONCERNED ME MORE BECAUSE MY WIFE IS PREGNANT AND I KNOW CO2 IS REALLY BAD ON OUR HEALTH AND I KNOW THAT BECAUSE WE ARE BOTH NURSES AND WE SENT IT BACK TO THE DEALER AND MY SERVICE GUY "LUIS " TOLD ME THEY PUT SOME RUBBER IN THE REAR DOOR FOR THE PURPOSE OF SEALING THE DOOR THAT MAYBE THE SMOKE FROM THE EXHAUST IS THE ONE CAUSING IT AND TAKE NOTE " THE CAR STAYS 1 WEEK IN THE SERVICE DEPARTMENT". AND NOW SEPT 2017 THE SAME THING IS HAPPENING AND I CALLED MY DEALERSHIP, I SPOKE TO LUIS AND CASEY AND THEY TOLD ME THERE'S STILL WAITING FOR THE SERVICE MANAGER BECAUSE THEY ARE BUSSY, I TOLD THEM MY CONCERN THAT MY WIFE IS PREGNANT SHE'S ON 8 MONTHS NOW AND IT MAKES ME REALLY CONCERNED OF WHAT IS GOING ON WITH THE CAR BUT THEY JUST TOLD ME TO WAIT, AND MY WIFE DAILY CAR IS IT. SO INCASE SOMETHING HAPPEN WITH MY FAMILY THIS IS NOT REALLY SAFE FOR US, SO I REALLY NEED A BIG HELP FROM YOU NHTSA THAT WE CAN SOLVE THIS PROBLEM, I HEARD OTHERS TOO ESP POLICE. TY
Suspension, Structure, Engine, Sep 11, 2017
SINCE I HAVE PURCHASED THE VEHICLE IN FEBRUARY 16 IT HAS BEEN BACK FOR SERVICE NURMOUS TIMES, STARTING 2 DAYS AFTER DELIVERY! MAJOR COMPLAINT HAS BEEN COOLENT LOSS AND BURNING COOLANT SMELL FOLLOWING WITH A OIL LEAK AT THE SAME TIME. THIS IS A NEW VEHICLE 10 MILES ON IT SHOULDN'T HAVE THESE ISSUES SO I DEMANDED A DIFFERENT VEHICLE, WAS REFUSED DUE TO DEMOGRAPHICS! WELL THE DEALER BRUSHES EVERYTHING OFF AS ALL DO SAY IT'S NORMAL IT HAPPENS, AS TIME PASSES IT GOES BACK TO THE DEALER FOR SAME ISSUE THEY REPLACED A OIL SEAL AGAIN AND COOLANT LOSS AND SMELL IS NORMAL TO THEM, THEY CAN'T FIND ANY ISSUES, I TELL THEM IT'S AFTER LONG DRIVES WELL EACH TIME THEY HAVE IT OVER A WEEK. TO BOOT THEY IGNORE MY COMPLAINT ABOUT THE ROTTEN EGG SMELL I GET ON ACCELERATION! THEY TELL ME IT'S PROBABLY THE GAS I'M USING, MIND YOU THIS IS VERBAL AFTER THE FACT, THEY DID NOT WANT TO PUT IT ON THE WORK ORDER. THEY ORDERED A NEW STEERING WHEEL DUE TO IT PEELING. I WAS ALSO TOLD THAT TECHNICALLY I AM RESPONSIBLE FOR THE DIAGNOSIS IF THEY DO NOT FIND ANYTHING WRONG AND THAT I HAD TO COVER THE TECHS TIME, WELL I HAVE TO TAKE IT BACK IN AGAIN FOR NO COOLANT IN THE OVERFLOW FOUL SMELL COMING FROM THE VENTS AND EXAUST SMELL IN THE CABIN. THE VEHICLE HAS 14900 MI SHOULD NOT HAVE THESE PROBLEMS ESPICALY COSTING WHAT IT DID
Other or unspecified, Engine, Sep 7, 2017
WHEN DRIVING THE VEHICLE UPHILL OR ACCELERATING ONTO THE HIGHWAY OR FREEWAY THERE IS A STRONG EXHAUST ODOR IN THE CABIN OF THE VEHICLE COMING FROM THE VENTS. IT WAS DETECTED EARLIER THIS YEAR, HOWEVER WE DID SOME EXTRA DRIVING THROUGH THE SUMMER TO CONFIRM THE ISSUE. ONCE CONFIRMED, WE TOOK IT TO OUR FORD DEALER. THEY COULD NOT RECREATE THE ISSUE, BUT HAD AN IDEA AS HOW TO FIX THE ISSUE. TO FIX IT, THEY HAD TO GET APPROVAL FROM FORD CORPORATE TO DO THE FIX. FORD CORPORATE TOLD THEM THERE WAS NO ISSUE SINCE IT COULD NOT BE RECREATED, AND WE CAN PICK UP THE VEHICLE AT ANY TIME. THE VEHICLE WAS DROPPED OFF AT OUR DEALERSHIP ON AUGUST 31, 2017. WE WERE NOTIFIED TODAY (SEPT. 7, 2017) THAT THE VEHICLE HAS NO ISSUE; THAT THE PROBLEM IS NOT ON THE CIVILIAN EXPLORERS.
Engine and engine cooling, Sep 5, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT NOTICED AN EXHAUST ODOR IN THE VEHICLE AND EXPERIENCED SEVERE VIBRATION. DUNN FORD WAS CONTACTED (203 W MAIN ST, STIGLER, OK) WHERE IT WAS DIAGNOSED THAT BOLTS WERE LOOSE AND THE EXHAUST ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT TOOK THE DEALER ON APPROXIMATELY TEN OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Engine, Sep 4, 2017
2016 FORD EXPLORER XLT V6 TI-VCT FLEX FUEL VEHICLE (FFV). EXHAUST ENTERS CABIN DURING ACCELERATION. PUTRID ODOR OF EXHAUST RESEMBLES A FOUL BLEND OF VOMIT, ROTTEN EGGS, BURNT HAIR, BURNT WAX. HEADACHE AND HORRIBLE SMELL LINGERS IN SINUSES CONTINUES TO DAY FOLLOWING EXPOSURE. STENCH IS MUCH WORSE UNDER HEAVY ACCELERATION AND/OR DRIVING UPHILL WITH REAR A/C ON HIGH FAN SPEED. FORD SERVICE ACKNOWLEDGED WIDE-SPREAD PROBLEM PERFORMED TSB 17-0044 SEALING UNDERBODY SEAMS, REPROGRAMING REAR A/C AND REPLACING EXHAUST COMPONENTS. TSB 17-0044 IS INEFFECTIVE AND PROBLEM PERSISTS. 1. FORD HAS NOT ISOLATED SOURCE OF EXCESSIVE CARBON MONOXIDE (CO), HYDROCARBONS (HCS) AND NITROGEN OXIDES (NOX). IS ENGINE DEFLECTION UNDER ACCELERATION IMPACTING EXHAUST MANIFOLDS CAUSING LEAKAGE IN PIPE JOINTS? IS RICH FUEL MIXTURE IN ENGINE WITH UNBURNED FUEL PRODUCING ELEVATED CATALYTIC TEMPERATURES DAMAGING MANIFOLDS OR JOINTS? ARE FFV ENGINES FITTED WITH UNDERSIZED OR FAULTY CATALYTIC CONVERTERS? 2. EXHAUST SYSTEM FAILS TO EXPEL EXHAUST AWAY FROM VEHICLE. FORD ACKNOWLEDGES AS EVIDENCED BY TSB 17-0044 REPLACING MUFFLERS AND EXHAUST TIPS. 3. EXHAUST GASSES POOL IN BUMPER COVER AND NUMEROUS CAVITIES UNDER BODY. 4. AIR CONDITIONING SYSTEM FANS ACTIVELY PULL EXHAUST INTO THE VEHICLE LIKELY THROUGH AIR EXTRACTOR VENTS IN QUARTER PANELS. FORD ACKNOWLEDGES AS EVIDENCED BY TSB 17-0044 REPLACING AIR EXTRACTOR VENTS AND REPROGRAMMING REAR A/C TO SLOW OR HALT FANS UNDER VARIOUS BRAKING SCENARIOS. FORD MISREPRESENTING ELEVATED CO LEVELS ONLY FOUND IN POLICE INTERCEPTORS. AFTER FORD SERVICE SEALED SEAMS PER TSB 17-0044, I DETECTED 17 PPM OF CO IN TWO DETECTORS. FORD MUST EVALUATE EVERY EXHAUST COMPONENT UNDER LOADING FOR DEFLECTION AND EXCESSIVE HEAT. CAN EXHAUST ENTER VIA MID BODY, ENGINE COMPARTMENT OR COWL IN ADDITION TO REAR OF VEHICLE? PICS ILLUSTRATE REAR INFILTRATION.
Engine and engine cooling, Aug 23, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES WERE PRESENT IN THE VEHICLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ROBINSON BROTHER FORD, 11455 AIRLINE HWY, BATON ROUGE, LA, 70816) WHERE IT WAS DIAGNOSED THAT THE EXHAUST SYSTEM FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NHTSA HAD AN OPEN INVESTIGATION ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.
Engine, Aug 22, 2017, fire
TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, THE FOUR WHEEL DRIVE WARNING INDICATOR ILLUMINATED A "TEMPORARY DISABLE" MESSAGE. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD, FROM THE REAR OF THE VEHICLE, AND THROUGH THE AIR VENTS. THE DRIVER COASTED OVER TO THE SIDE OF THE ROAD AND THE ENGINE BURST INTO FLAMES. THE FIRE ORIGINATED FROM UNDERNEATH THE FRONT OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NEITHER A FIRE NOR A POLICE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS DESTROYED. THE CONTACT CALLED KUNES COUNTRY FORD LINCOLN DEALER (LOCATED AT 2811 N LOCUST ST, STERLING, IL 61081) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE CONTACT CALLED THE MANUFACTURER AND REFERRED TO HIS INSURANCE CO. THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Other or unspecified, Engine, Aug 19, 2017
FOR THE PAST YEAR I HAVE SMELLED EXHAUST IN MY BRAND NEW VEHICLE. ABOUT 9 MONTHS AGO I HAD IT TESTED AT FORD DEALERSHIP SERVICE DEPT FOR POSSIBLE CARBON MONOXIDE BECAUSE THE EXHAUST SMELL WAS BAD, PARTICULARLY WHEN HITTING SPEEDS AROUND 70MPH. FORD LAUGHED AT AND SAID THERE IS NOTHING WRONG. THE SMELL CONTINUED, MYSELF AND MY DAUGHTER WOULD GET HEADACHES, SHORTNESS OF BREATH AND I WOULD FEEL NAUSEOUS AFTER DRIVING A LONG PERIOD OF TIME. EARLIER THIS WEEK I WAS SO DIZZY, I NEEDED TO PULL OVER TWICE JUST TO GAIN MY FOCUS. I PURCHASED A CARBON MONOXIDE TESTER. YES, THERE IS CARBON MONOXIDE. I AM A BIT FRUSTRATED SINCE THE ISSUE COULD HAVE BEEN FIXED PREVIOUSLY, RATHER THAN LAUGHED AT ME AND I ENDURED POOR HEALTH FOR SO LONG.
Engine, Aug 18, 2017
WHEN DOING A HARD ACCELERATION (I.E.. MERGING ONTO A HIGHWAY), EXHAUST SMELL ENTERS THE VEHICLE THROUGH THE VENTS. I'VE BROUGHT THIS ISSUE TO MY DEALER'S SERVICE DEPARTMENT FOR THE 1ST SERVICE AND WAS INFORMED THAT THERE WAS A TSB ON THIS PROBLEM. THE SECOND TIME I BROUGHT THE VEHICLE IN FOR SERVICE I MENTIONED IT AGAIN. THIS TIME, THEY KEPT THE VEHICLE AND TRIED TO FIX IT BY INSTALLING PLUGS ON REAR HATCH, RESEALING BODY SEAMS AT THE REAR OF THE VEHICLE, AND APPLY RUBBERIZED COATING. THIS DID NOT SOLVE THE PROBLEM. WHEN I BROUGHT THE VEHICLE IN FOR SERVICE IN MAY 2017 I TOLD THEM I STILL HAD THE PROBLEM. AT THIS POINT, SERVICE DEPT INDICATED THEY STILL HAVEN'T FIGURED OUT WHAT IS CAUSING THE PROBLEM. I PURCHASED THIS VEHICLE IN JANUARY 2016 AND STARTED NOTICING THE PROBLEM AFTER I'D HAD THE VEHICLE A FEW MONTHS. THIS PROBLEM OCCURS ALMOST EVERY TIME WHEN HARD ACCELERATING. THE EXHAUST SMELL LASTS FROM 2-5 MINUTES. THIS PROBLEM MAY OCCUR MULTIPLE TIMES DURING A DRIVE. I DON'T KNOW WHETHER THE FUMES ARE CONTINUING INTO THE VEHICLE ONCE I CAN'T SMELL IT ANYMORE.
Engine and engine cooling, Aug 18, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 60 MPH AND ACCELERATING, THE CONTACT NOTICED AN ABNORMAL CARBON MONOXIDE ODOR INSIDE THE VEHICLE WITHOUT WARNING. THE CONTACT AND HER FIVE YEAR OLD SON SUSTAINED HEADACHES AND NAUSEA. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FREDERICK FORD, 26905 SUSSEX HWY, SEAFORD, DE, 19973) THREE TIMES IN ONE MONTH TO REMEDY THE EXHAUST ISSUE, BUT THE REMEDY FAILED ALL THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS WAITING TO HEAR BACK FROM THE REGIONAL MANAGER WITHIN ONE BUSINESS DAY. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
Engine, Aug 18, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING BETWEEN 55-60 MPH, THERE WAS AN ABNORMAL ODOR ENTERING THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. CAUSEWAY FORD (LOCATED AT 375 NJ-72, MANAHAWKIN, NJ 08050, (609) 597-8083) AND THE MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,492.
Engine, Aug 17, 2017
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS, WHICH CAUSED THE CONTACT TO HAVE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD KATY, LOCATED AT 20777 KATY FWY, KATY, TX 77450; (281) 305-8949). THE DEALER STATED THAT THEY ORDERED THE PARTS AND WERE WAITING FOR THEM TO ARRIVE. ONCE AVAILABLE, THE DEALER WOULD REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.
Other or unspecified, Engine, Aug 16, 2017
WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD