2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: structure
585 reports, newest first. Show all
Structure, Sep 10, 2021
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, tapping noises were heard coming from the roof of the vehicle before the roof rack trim detached and hit another vehicle. The dealer was made aware of the recall and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000. VIN tool confirms parts not available.
Visibility, Structure, Sep 1, 2021
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact heard a knocking noise from the front driver’s side window. The contact pulled over to the side of the road and inspected the vehicle and noticed that the weatherstrip on the front driver’s side door was detaching from the molding that held the weatherstrip from the windshield. The contact pushed the weather strip back into the molding and continued to drive back to the residence. The contact took the vehicle to an independent mechanic who inspected the vehicle and stated that the weatherstrip had loosened over time. The mechanic glued the weather strip back into the molding as a temporary fix and referred the contact to a local dealer for assistance. The contact took the vehicle to the local dealer and was informed that the molding needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.
Structure, Sep 1, 2021
On my 2016 Ford Explorer, the A Pillars on both the passenger and driver's side completely detached from the car while driving and flew back into the road while driving on the highway. The A pillars that detached could have easily hit another car/person and caused serious damage. My local Ford dealership inspected the car and pillars and confirmed this as a common failure. They have informed me that there is now a new version of this part because of this common failure. However, the part is currently back ordered and cannot be repaired on any timeline. They are currently duct taped onto the car to protect the car from any further damage. I believe since Ford acknowledged the failure and there was a need to create a new system/part, then this should be a recall of the current parts. There were no warnings or previous issues with the A pillar trim pieces before they just came completely detached, both within an hour of one another. A quick google search can find that this is a very common failure with many Ford explorers. I hope Ford would do the right thing and recall this part.
Structure, Aug 31, 2021
The front pillar cover has blown off my 2016 Explorer 3 times in the 4 years I’ve owned the vehicle. Two of the 3 times this occurred, I was traveling in heavy traffic on a limited access highway causing a hazard for the other drivers. I don’t know where the piece landed or if it hit other vehicles. I have complained about the flawed design to Ford, calling their Customer Service number and the tech told me he didn’t see any other complaints related to this from other Ford Explorer owners. What will it take for Ford to fix this design flaw to prevent repeat occurrences? Or at least acknowledge it in their database? The only risk to me is the distraction caused by the sudden noise which drew my attention from the road while I triaged the cause. I hope no motorcycle or convertibles were hit by the debris. I wouldn’t replace the trim but now the windshield is probably impacted. The windshield gasket is exposed and flapped in the wind for the entire trip home after this last time. It was like riding in a helicopter without ear protection.
Structure, Jul 16, 2021
The contact owns a 2016 Ford Explorer. The contact received a recall notification for NHTSA Campaign number: 21V316000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Structure, Visibility/wiper, Jul 6, 2021
While driving at 55+mph both driver side and passenger side A-pillar windshield covers vibrate. Eventually the passenger side blew off during the drying cycle at a car wash. Thankfully it was contained and did not fly off on the road and cause an incident. There are more cases of this occurring on the highways as seen by searching the internet.
Structure, Jun 17, 2021
The trim to the lining of my window on the right side flew off on the highway
Structure, May 17, 2021
The recall has been put out and the dealership is claiming that the fix of gluing the roof rack covers back on is not sufficient and that a new fix needs to be made. The fix is not available to me and I cannot use the vehicle for work with an open recall. I understand that recalls happen, but the fix should be available immediately upon publishing them.
Structure, May 13, 2021
THE VEHICLE WAS PURCHASED IN 2020 AND SO FAR I HAVE HAD TO REPLACE THE A PILLAR TRIM 3 TIMES.ONCE ON THE PASSENGER SIDE AND TWICE ON THE DRIVERS SIDE. COSTING OVER $100 EACH TIME JUST FOR THE PARTS.THE TRIM HAS COME OFF TWICE WHILE AT HIGHWAY SPEED, 60 MPH, CAUSING A LOUD NOISE AND FLYING DEBRIS. THE THIRD TIME THE TRIM CAME OFF AT A SLOW SPEED OFF 35 MPH AND ACTUALLY BROKE IN HALF. I ATTACHED A PHOTO OF THE TRIM PIECE. I BELIEVE THE CAUSE MAY BE THE PLASTIC CLIPS THAT HOLD THE TRIM IN PLACE.
Structure, Apr 27, 2021
WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 75 MPH, THE DRIVER'S WINDSHIELD SIDE TRIM MOLDING DETACHED FROM THE VEHICLE. THIS MOLDING IMPACTED THE SIDE OF THE VEHICLE, AND BECAME FOD ON THE HIGHWAY. IN REVIEW, ONLY HALF OF THE MOLDING DETACHED FROM THE VEHICLE, WITH HALF REMAINING IN PLACE.
Electrical system, Structure, Apr 17, 2021
RADIO SPARKING AND SMOKING PLUS PEELING AND BUBBLES INSIDE THE HOOD PAINT
Structure, Apr 9, 2021
DRIVING ON HIGHWAY, WINDSHIELD TRIM ON DRIVERS SIDE BROKE OFF. ONCE STATIONARY, INSPECTED WHERE THE TRIM WAS AND IT'S COMPLETELY GONE & APPEARS THAT THE CLIPS HOLDING IT THERE ARE BROKEN AND SOME GONE. PASSENGERS SIDE TRIM IS WARPED AND APPEARS LOOSE. ALSO, DRIVERS DOORS TRIM IS NOW PARTLY DETACHED FROM DOOR
Structure, Feb 22, 2021
WHILE TRAVELING AT APPROXIMATELY 70 MPH THE PASSENGER SIDE WINDSHIELD PILLAR MOLDING DEPARTED THE VEHICLE. WHILE RESEARCHING PART NUMBERS AND REPAIRS ONLINE I HAVE NOTICED THIS APPEARS TO BE A COMMON PROBLEM FOR EXPLORERS FROM 2011- 2018. ALSO SEEMS SOMEWHAT RELATED TO THE CURRENT RECALL FOR EXPLORER ROOF RACKS THAT USE SOME OF THE SAME MOUNTING HARDWARE. PARTS SEPARATING FROM VEHICLES AT HIGHWAY SPEEDS CREATES HIGH RISK OF INCIDENTS.
Structure, Feb 22, 2021
THE HOOD OF THE VEHICLE IS RUSTING ALONG THE FRONT EDGE. IT STARTED WITH A SMALL AREA AT FIRST A YEAR AGO BY BUBBLING UP FROM UNDERNEATH. NOW THERE ARE SEVERAL VISIBLE AREAS ALONG THE FRONT EDGE OF THE HOOD DOING THE SAME. IT'S A MATTER OF TIME TIL THE RUST BREAKS THRU THE PAINT. 5 YEARS OLD AND I LIVE IN MD. MILD WINTERS. SHOULDN'T HAPPEN.
Structure, Feb 2, 2021
PAINT BUBBLING AND PEELING AROUND FRONT EDGE OF HOOD SHOWING RUST UNDERNEATH. VEHICLE IS GARAGE KEPT AND CLEANED REGULARLY.
Structure, Seats, Other or unspecified, Sep 19, 2020
POWER LOCKS GET STUCK ON EITHER LOCK OR UNLOCKED NOT ALLOWING ME TO EITHER LOCK OR UNLOCK THE CAR DOOR ON DRIVER AND BACK PASSENGER DOOR. PLASTIC STRIPPING PANELS ON FRONT DRIVER AND PASSENGER DOORS ARE COMING OFF AND THE PANELS CONNECTED TO THE WINDSHIELD ON BOTH SIDES. POWER SEATS DO NOT HOLD THE MEMORY OF WHERE IT WAS LEFT. THE SEAT GOES ALL THE WAY UP TO THE STEERING WHEEL WHEN MEMORY BUTTONS ARE PRESSED OR IF THE KEYLESS CODE ON THE DOOR IS USED TO UNLOCKED THE CAR. KEYLESS ENTRY WILL UNLOCK WITHOUT TO CODE BEING TYPED IN CORRECTLY. USING THE FIRST THREE NUMBERS CAN UNLOCK THE DOOR. ALL OF THESE THINGS HAPPEN WILL THE CAR IS STATIONARY.
Structure, Sep 1, 2020
NOT LONG AFTER PURCHASING THE VEHICLE FROM A DEALERSHIP I WAS DRIVING DOWN THE HIGHWAY WITH MY FAMILY WHEN THE DRIVER WINDSHIELD PILLAR MOLD FLYS OFF MY VEHICLE AND INTO TRAFFIC BEHIND ME. A FEW WEEKS OR SO LATER THE SAME THING HAPPENED TO THE PASSENGER SIDE. I WAS LOOKING ONLINE FOR PARTS AND NOTICED MANY PEOPLE COMPLAINING ABOUT THIS ISSUE.
Structure, Aug 8, 2020
PASSENGER SIDE WINDSHIELD TRIM MOLDING FLEW OFF WHILE DRIVING. DRIVER SIDE DOOR TRIM PANEL LOOSE.
Structure, Jul 28, 2020
PLASTIC ROOF RACK TOP CAPS ARE POORLY AFFIXED AND CAME LOOSE ON HIGHWAY AND BLEW OFF THE VEHICLE. THIS PRESENTS HAZARDOUS ROAD CONDITIONS FOR DRIVERS AND PEDESTRIANS. AFTER THE INCIDENT, I RESEARCHED AND FOUND THAT THIS IS A WELL DOCUMENTED ISSUE WITH THIS GENERATION OF FORD EXPLORER.
Suspension, Structure, Mar 3, 2020, crash
THE RECALLED TOE LINK ON THE REAR SUSPENSION BROKE 3 MONTHS AFTER IT WAS REPLACED AND CAUSE A CRASH WHILE DIVING DOWN THE HIGHWAY, SLOWING FOR A SPEED ZONE FOR A TOWN. INVOLVING BODY DAMAGE. AND THE VEHICLE WAS REPAIRED AND 1 WEEK AFTER GETTING IT BACK FROM THE DEALER THE LINK BROKE FOR A SECOND TIME, WHILE ON A CURVE WITH CRUISE CONTROL ON ROAD CONDITIONS WERE DRY BOTH TIMES.WE HAVE OWNED THE VEHICLE FOR 6 WEEKS TOTAL AND HAVE ONLY BEEN ABLE TO DRIVE FOR 2 OF THEM.
Structure, Feb 5, 2020
PLASTIC MOLDINGS ON THE RIGHT AND LEFT OF THE WINDSHIELD FLY OFF AT HIGHWAY SPEEDS AND THE WEATHERSTRIPPING SPLITS AND BANGS AGAINST THE WINDSHIELD
Structure, Feb 2, 2020
OBEYING SPEED LIMIT DRIVING DOWN THE HIGHWAY ON N127 TOWARDS JACKSON MICHIGAN, GOING PAST AN ON RAMP AND MY PASSENGERS WINDSHIELDS OUTER PILLAR COVER FLEW OFF OUT OF NO WHERE, NO REASON, VERY UNEXPECTED. ALMOST HIT A CAR THAT WAS COMING ONTO THE HIGHWAY ON A ON RAMP. I HAVE FOUND 5 OTHER REPORTS OF EXACTLY SAME THING. MY VEHICLE ONLY HAS 37K MILES ON IT, HAVE ONLY DROVE IT BARELY 3 MONTHS. THIS SHOULD NOT HAVE HAPPENED OR BE HAPPENING TO VEHICLES. OTHER COMPLAINTS I FOUND VEHICLES WERE AT 40K MILES OR 41K MILES. TIMING OF ALL 6 INCIDENTS IS NOT A COINCIDENCE. ALL 2016 FORD EXPLORERS ALL WITHIN LAST 6 MONTHS.
Structure, Dec 5, 2019
THE OEM ROOF RACKS WILL NOT STAY MOUNTED ON THE VEHICLE. I TOOK THE VEHICLE TO FORD AND THEY TOLD ME THERE WAS NOTHING THAT COULD BE DONE. FORD RECOMMENDED THAT I TAKE IT TO TRUCKING THUNDER AND SEE IF THEY COULD HELP. I TOOK THE VEHICLE TO TRUCKING THUNDER AND THEY SAID I SHOULD FOLLOW UP WITH CORPORATE AT FORD BECAUSE THIS IS SOMETHING FORD NEEDED TO CORRECT. I PURCHASED NEW RETAINER CLIPS (THIS IS WHAT HOLDS THE RACKS DOWN) AND REPLACED THEM BUT IT DID NOT FIX THE PROBLEM (PART #FB5Z-7851050-A). THE ROOF RACKS WILL NOT STAY MOUNTED ON EITHER SIDE OF THE VEHICLE. LAST WEEK I SUPER GLUED THEM DOWN AND THIS HAS HELP SO FAR. THE RACKS WERE POPPING OFF WHEN I WAS DRIVING DOWN THE ROAD. IT WAS A SERIOUS SAFETY ISSUE. I MAKE IT A POINT TO INSPECT OTHER EXPLORER ROOF RACKS WHEN I SEE THEM AND I HAVE NOT FOUND ONE THAT WAS NOT HAVING THE SAME PROBLEM AS ME.
Structure, Dec 5, 2019
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT THE ROOF RACK RAIL CLIPS FAILED. THE CLIPS CONSTANTLY DETACHED FROM THE RAILS WHEN DRIVING OR WHEN THE VEHICLE WAS AT A CAR WASH. THE ROOF RAIL CLIPS WERE REPLACED TWICE PER THE WARRANTY, BUT THE REPAIRS DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TWICE TO MONTROSE FORD OF FAIRLAWN (3960 MEDINA ROAD, FAIRLAWN, OHIO 44333, (330) 666-0711) FOR REPAIRS, BUT THE FAILURE RECURRED AND THE ROOF RACK RAIL CLIPS CONTINUED TO DETACH WHEN DRIVING. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS25022197K8H8N2. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000.
Structure, Nov 27, 2019
BOTH PIECES THAT HOLD THE WINDSHIELD TO THE CAR ON THE LEFT AND RIGHT OF THE WINDSHIELD HAVE FLOWN OFF ON MY CAR AND SEVERAL OTHERS I KNOW WHO ALSO OWN A 2016 FORD EXPLORER.