2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: other or unspecified
430 reports, newest first. Show all
Other or unspecified, Engine, Sep 1, 2018
CARBON MONOXIDE RELEASE INTO CAR REMAINS EVEN AFTER DEALER REPAIR
Other or unspecified, Aug 22, 2018
OUR VEHICLE HAS 13451 MILES. THE FACTORY TIRES HANKOOK 255/50R20 105H VENTUS S1 NOBLE 2 ARE SCALING ON ALL FOUR TIRES TO A DEGREE.
Other or unspecified, Aug 19, 2018
WHEN CAR DOES A HARD ACCELERATION AN ODD SMELL IS PROJECTED THROUGH THE VEHICLE AND SMELLS LIKE GAS FUMES. WHEN CAR GRADUALLY ACCELERATES THIS ISSUE DOES NOT HAPPEN.
Other or unspecified, Aug 10, 2018
OEM HANKOOK TIRES TIRES HAVE BEGUN DISINTEGRATING AROUND 20K MILES
Other or unspecified, Engine, Jul 19, 2018
WHILE GETTING ON THE FREEWAY EMISSIONS COME THRU THE A/C AND AT TIMES THE ENTIRE A/C CUTS OUT AND A BIGGER PUFF OF THESE SAME EMISSIONS COMES OUT AGAIN THRU THE A/C VENTS...A FEW WEEKS AGO IT STARTED A TO HESITATE WHEN LEAVING STOP SIGNS OR LIGHTS...TO THE POINT IT JUST STOPS MOVING AND TAKES SECONDS TO CATCH HOLD .WE HAVE HAD IT IN SERVICE 5 TIMES AND THE DEALERSHIP IS SUBMITTING A CLAIM TO THE FORD TECH FOR AN APPOINTMENT TO EVALUATE THE CAR AND GO FROM THERE WAITING FOR THE CALL NOW...I FEEL VERY THREATENED WITH EMISSIONS IN THE CABIN OF THE CAR . WE HAVE TO LOWER AT LEAST 2 WINDOWS TO BE ABLE TO STAND THE SMELL AND WE FIGURE DANGER LEVEL IS HIGH
Other or unspecified, Jul 17, 2018
I HAVE BEEN GETTING VERY SICK FOR OVER THE PAST YEAR AND RECENTLY REALIZED IT IS WHEN I GO ANYWHERE. NAUSEA, CHILLS, HEADACHE, CONFUSION, WEAKNESS, DIZZINESS.I HAVE A 23 MONTH OLD DAUGHTER IN THE CAR WITH ME WHO WOULD BE AFFECTED BY THIS ALSO. I HAD NO IDEA THAT IT COULD BE THE CAR MAKING US SICK UNTIL WE LOOKED IT UP ONLINE AND SAW THERE WAS A CARBON MONOXIDE ISSUE WITH THIS CAR. MY HUSBAND TOOK IT FOR A SHORT DRIVE AND MEASURED THE CARBON MONOXIDE LEVELS. HE TOOK A PICTURE I WILL INCLUDE. I'M SCARED ABOUT THE LONG TERM DAMAGE THIS COULD POTENTIALLY HAVE CAUSED OUR HEALTH. THIS HAPPENS WHEN WE DRIVE THE CAR.
Other or unspecified, Jul 11, 2018
ROTTEN EGG SMELL WHEN VEHICLE IS ACCELERATING UP INCLINE AND AIR UNIT IS ON RECIRCULATE. HAD IN FORD DEALERSHIP BEFORE TO ADDRESS PROBLEM BUT OBVIOUSLY STILL NOT FIXED. DO YOUR JOB AND QUIT TRYING TO PROTECT FORD THERE NEEDS TO BE A RECALL AND YOU KNOW IT. MY WIFE AND KIDS USE THIS CAR AND THEY ARE MORE IMPORTANT THAN FORD SAVING A DOLLAR.
Other or unspecified, Jul 9, 2018
EXHAUST SMELL COMES THROUGH AC SYSTEM WHEN ASCENDING UPHILL AT HIGHER RPM. HAD IN SERVICE SHOP BEFORE FOR THIS ISSUE BUT IT STILL EXISTS. TIME FOR YOU GUYS TO MAN UP AND MAKE FORD RESPONSIBLE FOR FIXING THEIR CRAP CAR.
Other or unspecified, Jul 6, 2018
THE CAR HAD NOT YET HAD THE CUSTOMER SATISFACTION SERVICE FOR THE PLUGS AND SEALS COMPLETED. I HAD NOT NOTED ANY EXHAUST ODORS IN THE CAR AND HAD NOT PROBLEMS DURING MANY ALL DAY DRIVES. AFTER AN 11 HR DRIVE THIS WEEK WITH THE AC ON THE WHOLE TIME (NOT ON RECIRCULATING), I HAD MANY SYMPTOMS OF CO EXPOSURE (HEADACHE, DIZZY, NAUSEA) AND ALL 3 OF MY DOGS WER AFFECTED (POOR APPETITE, LETHARGIC). ONE OUT OF THE CAR I'M FRESH AIR FOR SEVERAL HOURS, THE SYMPTOMS SLOWLY DISSIPATED. WISH I HAD HAD A CO METER IN THE CAR. I HAD MILDER SYMPTOMS ON SEVERAL TRIPS (4-7HRS DRIVING IN ONE DAY) IN THE WEEKS BEFORE THIS LONGER TRIP. THESE WERE ALL HIGHWAY DRIVING AND CAR DID NOT IDLE WHILE SITTING.
Structure, Other or unspecified, Jun 25, 2018
PAINT STARTS TO BULDGE AND FLAKES. STRONG SMELL OF CARBON MONOXIDE INSIDE THE CABIN WHILE DRIVING.
Wheels, Other or unspecified, Jun 21, 2018
ORIGINAL HANKOOK FRONT TIRES WERE REPLACED AT ABOUT 10K MILES DUE TO PREMATURE WEAR AND CHUNK OF TIRES PEELING OFF. DEALER STATED THAT IT WAS DUE TO POOR ALIGNMENT. I PAID FOR 2 NEW TIRES. FORD EVENTUALLY REIMBURSED US FOR ONE OF THEM. NOW, 8K MILES LATER THE TIRES ARE JUST AS BAD AS THE ONES THAT WERE REPLACED. THE REAR ONES ARE ALMOST SMOOTH. HANKOOK IS AWARE OF THE PROBLEM AND THEY HAVE INSTRUCTED THE DEALERS TO REPLACE THEM WITH A DIFFERENT MODEL YET MY DEALER WILL NOT DO IT.
Other or unspecified, Jun 14, 2018
I HAVE BEEN SMELLING A HORRIBLE ODOR THAT SMELLS LIKE NATURAL GAS/FUMES IN THE CAR TO THE POINT IT MAKES ME SICK AND GIVES ME HEADACHES. I ALSO HAVE A 3 YEAR OLD AND CAN'T HAVE HER IN THE CAR EITHER. I TOOK IT INTO FORD 2 DIFFERENT TIMES AND THEY HAVE HAD IT 2 WEEKS AND STILL HAS NOT FIXED IT. IT IS HEADING BACK IN AGAIN TOMORROW. THE FIRST TIME WE NOTICED THE SMELL IN THE CAR, IT WAS FROM CRANKING IT UP AND JUST GOING FLAT DOWN THE ROAD. ALSO, WHILE GOING UP THE HILL IT SMELLS AS WELL. NO MATTER IF IT'S FLAT OR A HILL, FROM CRANKING IT OR AFTER DRIVING A WHILE, SHORT DISTANCE OR LONG DISTANCE, IT SMELLS LIKE HORRIBLE FUMES THAT MAKE ME SICK.
Other or unspecified, Jun 6, 2018
EXHAUST GASES ARE GETTING INTO THE CABIN OF THE CAR. RECALL AND ADDITIONAL REPAIRS HAVE BEEN DONE TO CORRECT THE ISSUE, BUT THE ISSUE STILL EXISTS.
Other or unspecified, Engine, May 13, 2018
THERE IS A ROTTEN EGG SMELL EVERYTIME WE ACCELERATE AT A HIGH SPEED WHEN THE ECOBOOST IS USED. I'VE TAKEN IT TO FORD TO HAVE SEALS CHECKED AND THE SMELL IS STILL THERE. MY TODDLER COMPLAINS OF HEADACHES EVERYTIME WE'RE IN THE VEHICLE AND I'VE HAD NAUSEA SEVERAL TIMES. I AM NOW PREGNANT AND WORRY THE FUMES WILL AFFECT THE UNBORN BABY.
Power train, Vehicle speed control, Other or unspecified, May 10, 2018
IT JOLTS, LUNGES, TRANSMISSION DOESN'T ENGAGE AND SLAMS INTO GEAR HARD IT MAKES YOU FEEL YOU GOT REAR ENDED WITH A BIG BANK. SLOW TO ACCELERATE AND WHEN IT FINALLY DOES IT LUNGES
Other or unspecified, Engine, Apr 22, 2018
WE PURCHASED OUR VEHICLE IN MAY OF 2017, AND NOTICED WEIRD SMELLS. TOOK IT ON A ROAD TRIP AND NOTICED THEM AGAIN IN JULY. AFTER THE LATE JULY 2017 NEWS RELEASE OF CO IN FORD EXPLORERS, WE USED CO MONITORS AND IN FACT, HAD CO READINGS. IT HAS BEEN TO THE DEALER APPROX 10 TIME AND HAD THE TSB SERVICE PERFORMED, BUT THE PROBLEM STILL EXISTS. I'VE HAD 3 DIFFERENT CASES OPEN WITH FORD, AND DURING THE LAST CASE, THEY DENIED MY "BUYBACK" REQUEST. PLEASE HELP. PHOTO ATTACHED AND VIDEOS CAN BE MAILED IN THAT SHOW CO LEVELS AND THEN SHOW CO LEVELS GOING TO ZERO WHEN WE ROLL DOWN THE WINDOW. WE HAVE HAD CO PROBLEMS FOR OVER A YEAR NOW. PLEASE HELP BECAUSE FORD WON'T.
Other or unspecified, Apr 21, 2018
BOTH HORNS ARE DEAD.
Other or unspecified, Apr 19, 2018
FORD EXPLORER RECALL - EXHAUST LEAKING INTO CABIN I TOOK MY VEHICLES INTO CROUSE FORD DUE TO THE RECALL ON MY 2016 EXPLORER. OVER THE NEXT TWO MONTHS I DROVE THE VEHICLE DAILY, BUT AS TIME WENT ON I STARTED TO FEEL DIZZY, NAUSEOUS AND HAD CONSTANT HEADACHES. I DID NOT PUT TWO AND TWO TOGETHER UNTIL WE DROVE A LONG DISTANCE AND MY DAUGHTER WHO SAT IN THE REAR SEAT HAD THE SAME SYMPTOMS. I DECIDED TO TAKE THE VEHICLE BACK TO THE SERVICE CENTER AND THEY FOUND TWO ADDITIONAL LEAKS. AT FIRST FORD TOLD ME THAT THEY WOULD NOT COVER THE COST EVEN THOUGH IT WAS TIED TO THE RECALL SINCE I NOTICED IT AFTER TWO MONTHS OF THE ORIGINAL FIX. WHERE THE EXHAUST WAS LEAKING HAD NOTHING TO DO WITH THEIR RECALL FIX. AFTER 5 DAYS THEY DECIDED TO COVER 80% OF THE COST. I AM NOT CONVINCED THAT THEY HAVE RESOLVED THE ISSUE, BUT ACTION NEEDS TO BE TAKEN BEFORE THIS RECALL KILLS SOMEONE OR PERMANENTLY AFFECTS THEM. I JUST HOPE THAT I DO NOT HAVE LONG TERM AFFECTS FROM BEING EXPOSED FOR THAT LENGTH OF TIME.
Power train, Other or unspecified, Apr 17, 2018
WHEN KEEPING A STEADY SPEED, RPMS FLUCTUATE UP AND DOWN CAUSING A JERKY MOVEMENT WHILE DRIVING. HAPPENS RANDOMLY OR AFTER IDLING FOR A FEW MINUTES. ALSO, POWER DECREASES DURING THIS EVENT, SO WHEN TAKING OFF, CAR DOESN'T WANT TO ACCELERATE, THEN LURCHES FORWARD. ALSO, WHEN ACCELERATING, PARTICULARLY UPHILL, A BURNING SMELL COMES FROM THE VEHICLE.
Air bags, Wheels, Other or unspecified, Apr 15, 2018, crash
I WAS DRIVING ON I-94 EAST IN HARRISON TWP, MI ON 3/9/18. I WAS TRAVELING A 70 MPH. I HEARD SOMETHING AND SUDDENLY I AM SAW WHITE ALL AROUND ME LIKE A TUNNEL. AT THAT MOMENT I WAS STILL IN MY LANE. WITHIN SECONDS THE I HAD NO CONTROL OF MY VEHICLE AS THOUGH I HAD NO BRAKES OR STEERING. MY CAR VEERED LEFT HITTING THE CEMENT MEDIAN. THE CAR ROLLED ON ITS LEFT SIDE AND EVENTUALLY FLIPPED BACK UPRIGHT. THERE WERE NO OTHER VEHICLES IN THE ACCIDENT. MY DAUGHTER, 14, AND I WERE IN THE VEHICLE AND WERE TAKEN TO THE HOSPITAL FOR MINOR INJURIES. ON 3/8/18 MY VEHICLE WAS SERVICED AT THE FORD DEALER TO REPLACE A WHEEL BEARING. THE SERVICE MAN MADE A COMMENT ABOUT OUR TIRES WEARING QUICKLY AND SHREDDING. WE PREVIOUSLY REPLACED THEM AT 22,500 MILES. CURRENTLY MY VEHICLE HAD 58,000 MILES. THE VEHICLE WAS A TOTAL LOSS. I TRULY THINK THE ACCIDENT WAS DUE TO A DEFECT IN THE CAR. I CALLED FORD TO REPORT THE INCIDENT AND THEY REFUSED TO INVESTIGATE AND WOULDN'T EVEN SEND BE A LETTER STATING THEY WOULD NOT. THE INSURANCE COMPANY SAID THEY WILL NOT INVESTIGATE THE CAR BECAUSE I WAS THE ONLY VEHICLE SO IT WAS OBVIOUSLY MY FAULT. BOTH COMPANIES REFUSED TO INVESTIGATE. MY INJURIES WERE NOT SUBSTANSIAL ENOUGH FOR ANYONE TO TAKE NOTICE. I THOUGHT THAT IS WHY VEHICLES HAVE BLACK BOXES WERE INSTALLED. I AM FEARFUL 2016 EXPLORER OWNERS OR THE INNOCCENT BYSTANDERS ARE GOING BE HURT OR WORSE IF FORD DOESN'T TAKE THIS SERIOUSLY. I TRULY BELIEVE THE WHITE TUNNEL WAS THE SIDE AIR BAGS DEPLOYED.
Other or unspecified, Apr 12, 2018
THE REAR DOORS WILL NOT OPEN WHEN THE CAR COMES TO A STOP AND PEOPLE WANT TO EXIT THE CAR; THE CHILD LOCK IS NOT ON. THE DRIVER HAS TO PHYSICALLY PUSH THE UNLOCK BUTTON TO OPEN ALL THE CAR DOORS . THE AUTONATION DEALERSHIP IN TUSTIN, CA CONTINUES TO TELL ME THIS IS CORRECT! THIS IS INSANITY AND UNSAFE. SO I'VE POSED THE SCENARIO, IF WE'RE IN A CRASH AND THE DRIVER BECOMES UNCONSCIOUS AND THE VEHICLE IS ON FIRE, YOU MEAN THE DRIVER HAS TO 'BECOME' CONSCIOUS IN ORDER TO OPEN ALL THE DOORS FOR EVERYONE TO ESCAPE?? YES, THAT IS THE ANSWER. THEY HAVE NO OTHER ANSWERS FOR ME TO EITHER UN-PROGRAM SOMETHING THAT IT INCORRECTLY PROGRAMMED OR EVEN ANY ADMISSION OR SUGGESTIONS THAT THIS DOESN'T SOUND CORRECT. WE NOW FEEL VERY UNSAFE DRIVING THIS VEHICLE. THIS HAS EXISTED SINCE PURCHASING THE VEHICLE IN 2015 BUT BECAUSE OF OUR CURRENTLY SITUATION HAVE BECOME AWARE OF IT. DRIVING A DEMENTIA PATIENT AND HER CAREGIVER HAS EXACERBATED THIS MATTER - THE CAREGIVER IS THE ONE EXPERIENCING THE PANIC OF NOT BE ABLE TO GET OUT WHILE NEEDING TO HELP THE DEMENTIA PATIENT - PREVIOUSLY, CHILDREN RIDING IN THE BACK WOULD NOT BE AWARE OF THE DANGER OF THIS MATTER OR THE URGENCY TO GET OUT OR THE FACT THAT THIS SAFETY ISSUE IS SOMETHING ABSOLUTELY OVERLOOKED BY FORD.
Electrical system, Other or unspecified, Apr 2, 2018
DASH/SPEEDOMETER WENT BLACK - HEAT AND AIR SYSTEM INOPERABLE - NO TURN SIGNALS - POWER DECREASED AND POWER STEERING NOT FULLY FUNCTIONING. ALL OF THIS HAPPENED WHEN I PLACED THE CAR IN PARK AND REALIZED THE RADIO AND INTERIOR LIGHTS WERE NOT AUTOMATICALLY SHUTTING OFF SO I RESTARTED THE CAR AND STILL NOTHING. DEALERSHIP RECOMMENDED DISCONNECTING THE BATTERY - THIS DID FIX PART OF THE PROBLEMS BUT THE SYNCH HEALTH REPORT IS STILL NOT SHOWING COMPLETLELY CLEAR AND THE CHECK ENGINE LIGHT CAME ON THEN WENT OFF AFTER DRIVING A FEW MILES . CONCERNED IF IT IS SAFE TO DRIVE ESPECIALLY IF THIS IS A POSSIBLE ELECTRICAL PROBLEM - CAR IS JUST AT 23K MILES AND ALSO HAD TO HAVE THROTTLE BODY REPLACED AT AROUD ONLY 3K MILES. NOT FELING SAFE IN THE CAR AT THIS POINT.
Other or unspecified, Apr 2, 2018
EVERY TIME I ACCELERATE OR MERGE OR DRIVE WITH ALL THE WINDOWS UP, I CAN SMELL A ENGINE EXHAUST/BURNING TYPE SMELL. THIS SMELL GIVES ME A HEAD ACHE AND MAKES ME FEEL NAUSEAS. I HAVE ALREADY HAD THE 'CARBON MONOXIDE CONCERNS' DEALER SERVICE AND THIS SMELL HAS NOT CHANGED. I HAVE TO PUT THE WINDOWS DOWN CONSTANTLY TO NOT SMELL THIS SMELL THAT GIVES ME A HEAD ACHE.
Other or unspecified, Mar 27, 2018
THERE HAS BEEN A RECALL ON THE FORD EXPLORER DUE TO EXHAUST LEAKING INTO THE CABIN. I TOOK MY CAR INTO THE FORD DEALERSHIP TO BE REPAIRED TWO MONTHS AGO AND WAS TOLD EVERYTHING WAS FIXED. HOWEVER, FOR THE PAST FEW WEEKS I HAVE NOTICED THAT THE AMOUNT OF EXHAUST IN THE CABIN IN THE VEHICLE WHILE DRIVING CONTINUES TO INCREASE TO THE POINT THAT IT IS AFFECTING MY AND MY FAMILY'S HEALTH. I HAVE AN APPOINTMENT TODAY TO FIGURE OUT IF I HAVE CARBON MONOXIDE POISONING FROM PROLONG EXPOSURE TO THESE FUMES AS I HAVE BEEN EXHIBITING MANY OF THE SYMPTOMS FOR THE PAST WEEK AND SMELL EXHAUST FUMES ALL OF THE TIME EVEN WHEN I AM NOT VEHICLE. IF I TEST POSITIVE I WILL HAVE MY FAMILY TESTED AS WELL, BUT THIS ISSUE MUST BE RESOLVED BEFORE SOMEONE GETS HURT OR GOD FORBID DIES. AS YOU KNOW THERE ARE ALSO DELAYED NEUROLOGICAL MANIFESTATIONS WHICH WORRIES ME THE MOST AS I DON'T KNOW HOW LONG I HAVE BEEN EXPOSED.
Tires, Other or unspecified, Mar 15, 2018
WE PURCHASED A NEW 2016 FORD EXPLORER SPORT 4WD 4DR IN 2016. THE OE TIRES ON THE VEHICLE WERE 4 HANCOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1A H". AT 13,369 MILES ALL 4 TIRES WERE REPLACE UNDER "WARRANTY". THE FRONT TIRE TREADS WERE "FLACKING/PEELING" . THE WORK WAS DONE BY MATHEWS-CURRIE FORD, 130 TAMIAMI TRIAL NORTH, NOKOMIS FL 34275, ON 5/10/17, RO # 6199123/1. OUR COST FOR THE TIRES WAS $419.62. WE WERE FORCED BY HANCOOK TO REPLACE "LIKE WITH LIKE". AT 23,101 MILES I TOOK THE VEHICLE BACK TO THE SAME DEALER TO HAVE THE OIL CHANGED. THE REPLACEMENT TIRES ARE AGAIN "FLACKING/PEELING." THE DEALER TELLS ME THAT WE WILL HAVE TO REPLACE THEM WITH THE SAME TIRES. THEY ALSO TELL ME THAT THIS A REOCCURRING PROBLEM WITH THIS BRAND OF TIRES. MY BACKGROUND IS THAT OF AN EXECUTIVE IN THE OE AND AFTERMARKET AUTOMOTIVE AND HEAVY TRUCK INDUSTRY. MY EMPLOYERS MANUFACTURED FOUNDATION BRAKES, BRAKE CHAMBERS AND RIDE CONTROL. I KNOW AN UNSAFE SITUATION WHEN I SEE ONE AND THIS ONE IS NOT SAFE. I WAS INVOLVED IN A MAJOR SAFETY RECALL ON RIDE CONTROL AND KNOW WHAT IT CAN COST A COMPANY TO NOT RECOGNIZE WHAT THEIR POTENTIAL LIABILITY CAN BE. I AM NOT COMFORTABLE FOR THE SAFETY OF MYSELF AND MY FAMILY WITH HANCOOK TIRES. MY REQUEST IS THAT SOMEONE FROM YOUR LEGAL STAFF CONTACT FORD'S LEGAL DEPARTMENT AND WARN THEM ABOUT THE FUTURE LIABILITY BEING CREATED FOR THEM BY ONE OF THEIR SUPPLIERS.