2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints: other or unspecified
430 reports, newest first. Show all
Other or unspecified, Nov 21, 2016
EXHAUST IS SEEPING INTO THE CABIN WITH THE AC RECIRC BUTTON ENGAGED. THIS IS THE SAME PROBLEM THAT IS OCCURRING TO THE 2015 AND PRIOR MODEL YEARS.
Other or unspecified, Engine, Nov 14, 2016
I HAVE OWNED A 2016 FORD EXPLORER XLT FOR APPROXIMATELY 10 MONTHS... DURING THIS TIME EVERY TIME I EXCELERATE THERE IS A VERY STRONG BURNING SMELL. OF COARSE BRINGING IT TO THE DEALER DID NOTHING. THEY TOLD ME MAY BE A STICKER ON ENGINE BURNING.... AFTER 10 MONTHS THE SMELL IS STILL AS STRONG AS THE FIRST WEEK.. I WAS EVEN ASKED BY A POLICE OFFICER WHO HAD PULLED ME OVER FOR A LISENCE PLATE COVER, THAT MY CAR SMELLED OF MARIJUANA! THIS ALL WHILE HAVING CHILDREN AND GRAND PARENTS IN THE CAR!
Other or unspecified, Oct 24, 2016
I SMELL EXHAUST WHEN PASSING SOMEONE ON OPEN ROAD, OR ENTERING A FREEWAY. I HAVE CALLED FORD MULTIPLE TIMES, AND HAVE AN OPEN CASE. THEY DO NOT RETURN MY CALLS, I HAVE TAKEN MY CAR TO THE DEALER TWICE WHERE THEY TELL ME ITS FIXED IT LASTS ABOUT A WEEK AND THE SMELL RETURNS. I RECENTLY HAD IT IN THE SHOP A SECOND TIME AND I SMELL THE EXHAUST AGAIN. I AM NOW CALLING THEM A THIRD TIME DUE TO THIS SMELL, BUT I AM GETTING NO WHERE. THIS CAN NOT BE SAFE FOR ME TO KEEP SMELLING THIS EXHAUST. THIS VEHICLE WAS PURCHASED BRAND NEW, IT WAS NOT A USED VEHICLE.
Other or unspecified, Oct 19, 2016
PURCHASED THE 2016 FORD EXPLORER AND NOTICED STRONG EXHAUST FUMES IN THE CABIN. CONCERNED ABOUT OUR HEALTH, WENT TO THE DEALERSHIP AND WAS TOLD THAT FORD WOULD NOT DO ANYTHING UNTIL THE VEHICLE HAD 3,000 MILES ON IT. RESEARCHED 'EXHAUST FUMES IN FORD EXPLORERS' AND DISCOVERED THAT 'FORD NAMED IN CLASS ACTION LAWSUIT OVER LEAK OF CARBON MONOXIDE IN PASSENGER COMPARTMENTS OF EXPLORER VEHICLES', ANGELA SANCHEZ-KNUTSON VS. FORD MOTOR COMPANY. THE LAWSUIT INCLUDES 2011-15 FORD EXPLORERS. THEN WENT TO THE MANAGEMENT WITH THIS INFORMATION, WAS TOLD THAT ONLY 'SOME' EXPLORERS WERE AFFECTED SO WE ASKED THEM TO REPLACE THE EXPLORER WITH ONE THAT 'DID NOT' HAVE THE EXHAUST FUMES PROBLEM. WAS TOLD IT WAS NOT POSSIBLE BECAUSE THE VEHICLE HAD BEEN TITLED. DEMANDED THAT THE VEHICLE BE REPAIRED BUT AFTER 6 ATTEMPTS OF WHICH 2 WERE WITH THE FIELD SERVICE ENGINEER, WE WERE TOLD THAT THERE IS "NO FIX". GOOD LUCK TO US. AFTER 6TH ATTEMPT, THE FUMES ARE WORSE THAN EVER.
Other or unspecified, Fuel/propulsion system, Oct 11, 2016
WHEN ACCELERATING OVER 3500 RPM SMOKE GASES COME INSIDE THE CABIN IT STARTED WHEN I ACQUIRED THE VEHICLE AND HASN'T STOPPED EVER SINCE
Power train, Other or unspecified, Oct 3, 2016
ELECTRONIC THROTTLE RECALL (16B32)---WAS DRIVING ON THE 5 NORTH FREEWAY, AND HAD JUST MERGED ONTO THE 55 NORTH WHEN THE CAR LOST POWER. (I PUSHED THE GAS, BUT THE CAR COULD NO LONGER ACCELERATE)--ALL POWER WAS GONE. I WAS, THANKFULLY, ABLE TO MOVE OVER TO THE RIGHT SIDE OF THE FREEWAY. I CALLED AAA, AND WAS EVENTUALLY TOWED OUT OF THERE (TO FORD DEALERSHIP WHERE I ORIGINALLY PURCHASED THE 2016 FORD EXPLORER.) FORD DEALERSHIP TOLD ME THERE WAS "NEW" RECALL REGARDING MY VEHICLE (ELECTRONIC THROTTLE BODY REPAIR)---LEFT CAR ON SATURDAY. (SAID I COULD NOT GET A RENTAL SINCE IT WAS 2:58PM.) WENT TO GET A RENTAL CAR AT DEALERSHIP TODAY (MONDAY AFTER 2:30PM), BUT WAS TOLD THE CAR WAS READY TO GO HOME. I WAS INVOICED AT 3:14PM TODAY. PLEASE LOOK AT PAGE 1 --IT SAYS THAT WORK: "BEGAN:10-1-16 DONE:10-1-16", CAUSE: RECALL CORRECTION: REPROGRAM PCM"-----)*********TECHNICIAN TIME SPENT: 15:23 TO 15:43****** DID NOT REPLACE THE PART ( ELECTRONIC THROTTLE BODY REPAIR********THIS IS VERY DANGEROUS----PEOPLE CAN GET KILLED ON THE FREEWAY BY GETTING HIT BY OTHER CARS (IF THEIR CAR WERE TO SUDDENLY LOSE POWER IN THE PASSING LANE---------OR ON ANY LANE ON THE HIGHWAY FOR THAT MATTER). DEALERSHIP KNOWS ABOUT THE RECALL AND THEY STILL DID NOT REPLACE THE ELECTRONIC THROTTLE.
Other or unspecified, Oct 1, 2016
( I AM EXPERIENCING WITH MY 2016 FORD) I BEGAN HAVING TROUBLE WITH EXHAUST LEAK IN AIR CONDITION HOWEVER DEALER WAS NOT ABLE TO REPAIR DUE TO FORD HAS NOT ISSUED ANY MANUALS HOW TO FIX THIS PARTICULAR PROBLEM AND DEALER ADVISED THERE IS NOTHING THEY CAN DO. THIS PROBLEM CREATES A SERIOUS SAFETY HAZARD.
Other or unspecified, Sep 22, 2016
WHEN ACCELERATING BEYOND 3000 RPM, EXHAUST GASES ARE ALLOWED INTO VEHICLE CABIN. NO FIX FROM FORD AS OF YET.
Other or unspecified, Sep 14, 2016
I HAVE A 2016 FORD EXPLORER ,WHEN I EXCEED 3000 RPM THERE WILL BE STRONG EXHAUST SMELL COMING THROUGH THE A/C VENTILATION SYSTEM,I WENT TO THE DEALERSHIP THREE TIMES THEY DIDN'T FIX IT,I HAVE FOUR KIDS AGES 5 MONTHS TO 12 YEARS.
Other or unspecified, Aug 24, 2016
FUMES ENTERING THE PASSENGER COMPARTMENT. DURING ACCELERATION AND ENGINE RPMS ABOVE 3K. DOCUMENTED AT THE FORD DEALER TRYING TO FIX THE PROBLEM. THIS IS AN EVERY DAY OCCURRENCE.
Structure, Other or unspecified, Engine, Jul 31, 2016
I HAVE TO MAJOR COMPLAINTS WITH THE FORD EXPLORER 2016. THE TRUCK WAS PURCHASED BRAND NEW. THE FIRST OCCURRED WHEN I WAS ON MY WAY TO WORK ABOUT 7:30AM. I WAS DRIVING ABOUT 60 MILES PER ON HOUR ON A CITY STREET AND ALL OF A SUDDEN A WRENCH SYMBOL SHOWS AND THE CAR WILL NOT ACCELERATE ANYMORE. I HAD NEVER SEEN THIS SYMBOL BEFORE SO I WASN'T SURE WHAT WAS GOING ON AND COULD NOT FIND IT IN THE MANUAL. BEFORE THIS I ONLY COULD GO ABOUT 5 MILES PER HOUR MAX SPEED. WHEN I GOOGLED THE WRENCH MANY OTHERS HAD THE SAME ISSUE. I AM SURE FORD IS AWARE OF THIS AND SHOULD HAD SAID SOMETHING ABOUT THIS BEFORE WE PURCHASED IT. I HAD TO END UP LEAVING THE EXPLORER UP AT FORD FOR 2 AND A HALF WEEKS. WHEN I GOOGLED THE ISSUE IT SAID THESE EXPLORERS HAVE A FAULTY THROTTLE BODY THAT HAS TO BE REPLACED AND MY VEHICLE WAS NO DIFFERENT. ME AND MY WIFE SHOULDN'T HAVE TO MAKE MONTHLY PAYMENTS ON A BRAND NEW VEHICLE THAT HAS A KNOWN ISSUE. SECONDLY, ONCE WE HIT ABOUT 8,000 MILES THE HOOD MAKES A LOUD BUZZING/HUMMING SOUND ONCE YOU HIT ABOUT 60 MILES PER HOUR THAT DOES NOT STOP!!! MANY OTHER PEOPLE WITH THIS VEHICLE HAVE THE SAME PROBLEM ONCE I GOOGLED THIS! THIS IS ABSOLUTELY RIDICULOUS. THIS VEHICLE SHOULD BE RECALLED AND NOT SOLD! OUR ENTIRE TRIP THIS VEHICLE MADE THE SOUND NONSTOP. A PERSON SHOULD NOT HAVE TO HEAR THIS THE ENTIRE TIME ON A BRAND NEW VEHICLE THAT YOU MAKE MONTHLY PAYMENTS ON. SOMETHING SHOULD BE DONE ABOUT THIS. SINCE FORD DOES NOT WANT TO VOLUNTARILY ISSUE A RECALL LIKE THEY SHOULD, AN INVOLUNTARY RECALL SHOULD BE ISSUED. WHEN I GOOGLED THIS, IT IS SAID THAT THE SOUND COMES FROM THE THIN PART OF THE HOOD IN THE CENTER THAT IS BETWEEN TWO THICKER PIECES THAT CAUSES IT TO VIBRATE. HORRIBLE DESIGN AND SHOULD HAVE BEEN TESTED BETTER.
Other or unspecified, Jul 27, 2016
SHORTLY AFTER PURCHASING A NEW 2016 FORD EXPLORER WE BEGAN TO SMELL EXHAUST FUMES ON MY, MY WIFE AND YEAR AND A HALF OLD DAUGHTERS CLOTHING AFTER HAVING BEEN IN THE CABIN WITH THE REAR A/C TURNED ON. UNSURE OF WHERE THE SMELL WAS COMING FROM, WE EZLIMINATED THE POSSIBILITY OF THE ODOR BEING CAUSED FROM LOADING THE BABY IN WHILE HAVING THE VEHICLE RUNNING BY NOT STARTING THE VEHICLE UNTIL WE WERE ALL IN. AFTER A FEW SHORT MINUTES OF DRIVING WE WOULD HAVE THE SAME EXHAUST SMELL ON ALL OF OUR CLOTHING. IN ADDITION THERE WERE PLUMES OF BLACK SMOKE COMING OUT OF THE EXHAUST EVERY TIME I ACCELERATED FROM A STOP. ALTHOUGH THE TWO ITEMS MAY NOT BE LINKED, THE FACT WE ARE EXPERIENCING THIS AT LESS THAN 5K MILES IS MORE THAN UNSETTLING, NOT TO MENTION A POSSIBLE EXPOSURE TO CARBON MONOXIDE. I FEAR FOR THE HEALTH OF MY FAMILY AND ANY OTHER FAMILIES WHERE THIS SITUATION IS OCCURRING. FORD IS CLUELESS, AND CURRENTLY IS OFFERING NO MEANS OF TESTING THE CABIN FOR EXHAUST EMISSIONS. OUR DEALERSHIP HAS HAD THE VEHICLE FOR A WEEK AND HAVE OFFERED NOTHING MORE THAN A SHOT IN THE DARK FIX TO THE ISSUE, WITH NO DIRECTION OR PROMISE OF A FIX.
Other or unspecified, Jul 18, 2016
I HAVE A 2015 FORD EXPLORER THAT I BOUGHT NEW. I HAVE HAD IT IN THE SHOP THREE TIMES NOW, FOR EXHAUST FUMES IN THE CABIN. I JUST RECENTLY PICKED IT UP THURSDAY. THEY REPLACED THE EXHAUST MUFFLERS WITH TURN DOWN EXHAUST. WE ASK THE SERVICE MANAGER IF HE DROVE IT. TO SEE IF THAT FIXED THE PROBLEM. HE SAID NO, BUT HE HAD ALL THE CONFIDENCE THAT THIS WILL WORK. WELL GUESS WHAT, IT DIDN'T! NOW I HAVE ANOTHER CALL INTO THE SERVICE DEPARTMENT. I HAVE A VACATION TRIP PLANNED WITH MY GRANDKIDS COMING UP. THIS IS SO ANNOYING TO PAY SO MUCH FOR A CAR THAT STAYS IN THE SHOP MORE THAN ON THE ROAD. I LOVE MY EXPLORER, BUT I CAN'T KEEP DEALING WITH THIS PROBLEM. PLUS NOT HAVING A CAR TO DRIVE, BUT STILL MAKING THE PAYMENTS. THIS IS A FORD PROBLEM THAT SHOULD BE FIXED, PLUS GIVE THE CUSTOMER ANOTHER CAR TO DRIVE.
Steering, Power train, Vehicle speed control, Other or unspecified, Service brakes, Engine, Jul 17, 2016
HUSBAND WAS DRIVING THE VEHICLE WAS ABOUT TO ACCELERATE TO GET UP A HILL ON A CITY STREET AND ENGINE SOUNDED LIKE TRANSMISSION OR OTHER MAJOR PART JUST "DROPPED". STEERING WHEEL FROZE, CAR IDLED VIOLENTLY, COULD NOT MOVE VEHICLE, STARTED TO ROLL BACKWARDS UNTIL EMERGENCY BRAKE WAS APPLIED.ACCELERATION WENT TO LITERALLY ZERO,SUV WOULD NOT MOVE. ORANGE WRENCH LIGHT CAME ON, STATED TO SEE MANUAL.PLACED CAR IN PARK SHUT OFF ENGINE AND WAITED AND STARTED AT BACK UP AGAIN. SCARRY STUFF, 2 CHILDREN 2 AND YOUNGER IN VEHICLE. WON'T LET ME INPUT ON NEXT PAGE, APPROXIMATELY 25-30 MILES AN HOUR, SUV HAS 5,500 MILES ON IT
Electrical system, Other or unspecified, Jul 15, 2016
WITH ONLY 3.9 K MILES THE VEHICLE STOPPED ACCELERATION AND TURNED OFF. I WAS ABLE TO TURN THE CAR ON, HOWEVER, THE VEHICLE WOULD ONLY MOVE AT IDLE SPEED WHILE IN DRIVE. FORTUNATELY I HAD ENOUGH TO IDLE MY WAY TO THE SIDE OF THE ROAD. THE PART THAT WENT OUT WAS THE THROTTLE BODY. ALTHOUGH THE MANUFACTURER REPLACED THE PART ON THE VEHICLE, I FEEL THAT THEY HAVE BEEN VERY IRRESPONSIBLE IN NOT RECALLING THIS PART AND ADVISING BUYERS THAT THE CAR HAS A "FAULTY" THROTTLE BODY. EVERYONE AT FORD THAT I HAVE SPOKE TO ALMOST IMMEDIATELY KNEW WHAT THE ISSUE LEADING ME TO BELIEVE THAT I AM NOT THE ONLY PERSON THAT HAS HAD THIS ISSUE. THIS ISSUE COULD HAVE CAUSED A SEVERE ACCIDENT IF THE CAR WOULD HAVE SHUT OFF OR DE-CCELERATED WHILE DRIVING AT A HIGH RATE OF SPEED.
Power train, Other or unspecified, Engine, Jul 10, 2016
I WAS DRIVING CLOSE TO MY HOUSE AND ALMOST CAUSED A BIG ACCIDENT WHILE I HAD MY CHILDREN ON BOARD. THE CAR STOPPED COMPLETELY ( SUDDENLY STOPPED) AND LOST POWER, I WAS LUCKY THAT NOT ACCIDENT OCCURRED ( CAN U IMAGINE IF I WAS IN THE MIAMI EXPRESSWAY AND THAT HAPPENED). I'M ATTACHING A PIC SHOWING THE CHECK ENGINE, WRENCH LIGHT THAT CAME ON WHILE I WAS DRIVING. I DID SOME RESEARCH ONLINE AND FOUND OUT THAT MANY AMERICANS ARE HAVING THE SAME ISSUES, IT IS A DEFECTIVE THROTTLE BODY THAT CAUSES THE VEHICLE TO SLOW DOWN AND SHUTDOWN AT ANY TIME. FORD IS ALREADY AWARE OF THE PROBLEM AND YOU GUYS MORE LIKELY ARE AWARE TOO. WHAT ARE YOU GUYS WAITING TO ISSUE A RECALL?? WAITING FOR SOMEONE TO DIE?
Other or unspecified, Jul 8, 2016
EXHAUST OR BURNING SMELL INSIDE INTERIOR CABIN WHEN ACCELERATING.
Power train, Other or unspecified, Engine, Jul 8, 2016
ON MY 2016 EXPLORER LIMITED 3.5 N/A V6 - UNDER HARD (GETTING ON FWY) OR EXTENDED ACCELERATION (UPHILL CLIMB) EXHAUST FUMES CAN BE NOTICED BY THE PASSENGERS IN THE VEHICLE. I KNOW THERE IS AN OPEN INVESTIGATION ON THE 11-15 YEARS BUT THE 16 SHOULD BE INCLUDED AS WELL. THIS HAS BEEN THE CASE FROM NEW TO CURRENT 11K MILES. THIS HAPPENED ON MY PREVIOUS 2013 MODEL AS WELL.
Other or unspecified, Jul 6, 2016
THE 2016 MODEL ALSO HAS THE ODOR FROM THE VENTILATION WHICH IS INVESTIGATED NOW. THE ODOR OCCURS DURING DRIVING AT REGULAR METHODS AFTER THE ENGINE CAN HEAT UP FOR A FEW MILES. THIS "NEW CAR" SMELL WAS CALLED REGULAR HEATING OF NEW PARTS BY THE SALESMAN BUT NOW IT HAS BEEN 3000 MILES AND HE ODOR IS STILL HAPPENING. I JUST WANT THE 2016 TO BE CHECKED OUT FOR EMISSION TROUBLES TO MAINTAIN A SAFE RIDE FOR FAMILY MEMBERS.
Other or unspecified, Jul 5, 2016
WHEN A STRAIN IS PUT ON THE ENGINE, SUCH AS IN PASSING GEAR, A BURNING RUBBER SMELL IS EMITTED IN THE INTERIOR, EVEN WITH THE AIR CONDITIONING IN RECIRCULATE AIR IN VEHICLE MODE. IN 2013 I DIALOGUED WITH FORD HEADQUARTERS ABOUT THIS SAME ISSUE WITH A 2012 EXPLORER LIMITED THAT I OWNED. IN 2013 THEY SENT ME TO ROYAL OAK FORD IN ROYAL OAK. MI AND THE SERVICE MANAGER RODE WITH ME TO OBSERVE THE SMELL. THEY NEVER OFFERED ANY TYPE OF REPAIR. I WAS HOPING THEY WOULD HAVE SOLVED THIS BY 2016, HOWEVER NOW WITH THE WARM SUMMER WEATHER THIS 2016 EXPLORER EMITS THE PUTRID SMELL JUST AS BADLY. IT SMELL LIKE THE RUBBER PADDING ON TOP OF THE ENGINE IS BURNING. VEHICLE HAS 8,900 MILES, PURCHASED BRAND NEW 10/25/15.
Other or unspecified, Engine, Jul 5, 2016
BURNING EXHAUST SMELL ENTERING INTO CABIN OF CAR WHEN CAR IS UNDER HARD ACCELERATION/FULL THROTTLE. ESPECIALLY NOTICEABLE WHEN ACCELERATING ONTO A HIGHWAY OR CLIMBING STEEP HILLS. THIS BURNING EXHAUST SMELL MAKES ALL PASSENGERS FEEL SICK BY AFFECTING YOUR RESPIRATORY PASSAGEWAYS LEAVING A LUMP IN YOUR THROAT, BURNING YOUR EYES, GIVING YOU A HEADACHE, AND MAKING YOU FEEL NAUSEOUS. THE RECENT NHTSA INVESTIGATION INTO 2011-2015 MODELS, SHOULD ALSO INCLUDE 2016 MODELS AS WELL. FORD HAS FAILED TO RECOGNIZE THIS PROBLEM AND HAS TRIED MULTIPLE TIMES TO "FIX" MY 2016 FORD EXPLORER. NO RESOLUTION HAS BEEN FOUND AND THEY HAVE REFUSED SO FAR TO TAKE THE CAR BACK.
Other or unspecified, Engine, Jul 5, 2016
THROTTLE BODY FAILED ON VEHICLE AT HIGHWAY SPEED. LOST ALL POWER IN THE MIDDLE OF RUSH HOUR TRAFFIC BARELY MISSED A REAR END COLLISION FROM ANOTHER VEHICLE BECAUSE I COULD NOT ACCELERATE.
Other or unspecified, Fuel/propulsion system, Jul 5, 2016
MY VEHICLE EMITS EXHAUST IN THE CABIN WHILE DRIVING. UPON ACCELERATION AND DECELERATION, THE EXHAUST SMELL IS SO POTENT, ME AND MY PASSENGERS HAVE TO ROLL DOWN THE WINDOWS. I RETURNED THE VEHICLE THE DAY AFTER PURCHASING TO THE FORD DEALERSHIP FOR REPAIRS AND HAVE RETURNED IT FOR REPAIRS MANY TIMES SINCE. THEY HAVE SEALED ALL OPENINGS UNDER THE VEHICLE, REPLACED THE EXHAUST SYSTEM, AND REPLACED THE VENTS IN THE BUMPER. FORD HAS ACKNOWLEDGED THERE IS AN ISSUE WITH MY EXPLORER, HOWEVER, THEY ARE UNABLE TO FIX IT. MY LAST REPAIR VISIT IN JUNE 2016, I WAS NOTIFIED THAT I NEED TO COME PICK UP MY VEHICLE BECAUSE THEY COULD DO NOTHING ELSE FOR IT. THEY HAVE TRIED TO REPAIR IT AND THEY ARE UNABLE TO REPAIR THE ISSUE. THIS HAS CAUSED VARIOUS HEALTH ISSUES FOR ME, WHICH INCLUDE, HEADACHES AND NAUSEA. FORD HAS IGNORED ALL OF MY REQUEST TO RESOLVE THIS ISSUE. I AM CONCERNED I AM BEING POISONED BY EXHAUST.
Other or unspecified, Jun 14, 2016
I WAS DRIVING DOWN THE ROAD AT 60 MPH AND MY CAR JUST LOST ALL POWER. A WRENCH CAME ON AND SAID SEE OWNERS MANUAL. IT HAPPENED 3 MORE TIMES WITHIN THE DAY. SO SCARY FOR YOUR CAR TO JUST LOSE POWER WHILE DRIVING DOWN THE ROAD. I HAD IT TOWED TO THE SHOP AND IT WAS A THROTTLE BODY MALFUNCTION, WHICH APPARENTLY, FORD IS AWARE OF. WHY ISN'T THERE A RECALL?! ARE THEY WAITING FOR SOMEONE TO DIE?
Other or unspecified, May 25, 2016
THE REAR SUNROOF EXPLODED, I WAS DRIVING DOWN TOLLWAY 99 OUT SIDE OF HOUSTON TEXAS, AT ABOUT 60 MPH. THE ROADWAY IS FLAT AND STRAIGHT THE 4+ LANES ARE 150 YARD APART, NO OVERPASSES. THERE WERE NO OTHER CARS OR TRUCKS WITHIN 100 YARDS OR MORE. AND A VERY LOUD NOISE, LIKE A GUN SHOT " BLEW OUT" THE REAR GLASS ( THE FRONT CAN MOVE, THE REAR CANNOT ) IN THE SUNROOF. I ONLY HAVE ABOUT 8000 MILE ON THE SUV. FORD DOES NOT SEEM TO UNDERSTAND THE PROBLEM AND KEEPS SAYING IT MUST HAVE BEEN A ROCK. I CAN'T PROVE THEY ARE WRONG AND THEY CAN'T PROVE THAT I AM CORRECT. SO MY INSURANCE PAYS, WHICH MEANS WE ALL LOSE.