2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
2,452 reports, newest first.
Structure, Jul 8, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Structure, Jul 5, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim had started to detach and the brackets that hold the A-pillar trim intact had started to crack. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000. VIN tool confirms parts not available.
Structure, Jul 2, 2024
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle and flew off. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Other or unspecified, Jul 1, 2024
recall 24s02/24vo31outside pillars. I witnessed it flew of my car while driving nearly hitting another car. I don't understand why the recall is taking an extended time for it to be fixed but its available for you to purchase which is $956. my question is what is the difference between the one purchased and the recall? then if purchase you'll not Offered a reimbursement!
Power train, Vehicle speed control, Jul 1, 2024
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
Engine and engine cooling, Jun 27, 2024
The contact owns a 2016 Ford Explorer. The contact became aware of wet spots on the driveway and later discovered that fluids had started to leak from the water pump. One day while the contact's wife was driving the vehicle, the engine overheated with the temperature gauge indicating that the engine was HOT. The vehicle was taken to a dealer, and it was confirmed that the water pump needed to be replaced. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall for the water pump failure. The vehicle was repaired. The failure mileage was approximately 75,000.
Power train, Jun 25, 2024
The transmission suddenly downshifts causing rapid deceleration, if on the freeway could have caused an accident, the Ford garage could not duplicate the problem, there were no warning lights and no computer codes
Suspension, Jun 24, 2024
The contact owns a 2016 Ford Explorer. The contact stated while driving 20 MPH in the snow, the vehicle started fishtailing. The contact was able to continue driving at slow speeds. The vehicle was taken to an independent mechanic for an alignment; however, the mechanic informed the contact that the rear suspension toe links had failed and needed to be replaced. The mechanic determined that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) and referred the contact to the dealer for assistance. The contact stated that the failure recurred while driving in the rain. The contact veered to the side of the road. The contact was able to continue driving after the rain stopped. The contact stated that the failure had been recurring increasingly while driving over potholes. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under the recall because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Fuel/propulsion system, Jun 24, 2024
On June 14, we drove our 2016 Ford Explorer from Tallahassee, FL to Boone, NC without issue. However, on [XXX], upon starting the vehicle, we noticed a gasoline smell. Concerned for our safety, we checked the car before leaving the neighborhood and discovered fuel pouring from the front. We parked the vehicle in a safe location and coordinated a tow to the local Ford dealership and were informed our fuel line had ruptured. The vehicle had 41,000 miles at the time of the incident. We were not given a clear explanation for the fuel line rupture, leaving us apprehensive about the safety and reliability of Ford vehicles. The ordeal cost $4,000 in repairs, and the service experience made us feel taken advantage of after we were routinely asked if we were local. Our Ford mechanic in Tallahassee later mentioned that labor charged by the Boone dealership seemed excessive. Additionally, they refused to replace the gasoline-covered cabin air filter and engine cover, raising further concerns about the service provided. The rupture of the fuel line posed a severe safety risk as it could have led to a fire or explosion, endangering the lives of the occupants and others nearby. The problem has not been reproduced but was confirmed by the local Ford dealership. No inspections have been conducted by the manufacturer, police, or insurance representatives to our knowledge. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Our gas tank was nearly full the morning of June 17, and it was empty when we picked it up from the Ford dealership after repairs were completed. Given the serious nature of the fuel line failure, the potential risks involved, and the financial burden of the repairs, we believe this issue warrants a recall investigation to prevent future incidents and to ensure the safety of Ford customers, especially given the multiple recalls already issued and the shared “significant safety concern” shared by the NHTSA on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Visibility/wiper, Jun 20, 2024
Trim around windshield becomes loose on highway and rattles against windshield and rubber seals have started coming loose
Structure, Jun 20, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim had detached. The contact used duct tape to hold the trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Structure, Jun 18, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, she became aware that the A-pillar trim was missing. The contact stated that a couple months later the rubber gasket on the driver’s side had flown off. The dealer was made aware of the failure but confirmed that parts were not yet available and advised the contact to call the NHTSA Hotline. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.
Engine and engine cooling, Jun 17, 2024
The contact owns a 2016 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating, prompting him to pull over to the shoulder of the roadway to allow the engine to cool down. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 98,000.
Structure, Jun 14, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH, the outer structure of the A-Pilar trim detached from the vehicle. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,500. VIN tool confirms parts not available.
Engine and engine cooling, Jun 13, 2024
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact observed that the coolant reservoir was empty. The overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 78,000.
Structure, Jun 12, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the contact observed pieces of rubber on both the driver’s and passenger’s sides were deteriorating. The vehicle was taken to a dealer where it was diagnosed that the exterior A-Pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,000.
Power train, Jun 12, 2024
The contact owns a 2016 Ford Explorer. The contact stated while driving 25 MPH, the vehicle failed to exceed 25 MPH or shift out of 1st gear. Additionally, the contact stated that while shifting to reverse(R), the vehicle failed to respond as needed. There was no warning light illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 56,000.
Engine, Jun 11, 2024
water pump failure at 60K miles on a 2016 ford explorer, this model has the most reported water pump failures on record. this is a 15 hour repair job at the dealer, and the same complaint litters the internet. The failure on my vehicle was confirmed by dealer, $4k to fix. Not to mention the mess in my driveway where the coolant expelled without notice. If I drive it, the engine will be damaged, and there goes my car. In 2020 NY and MI class action lawsuits over this issue were settled & closed WITH payment to plaintiffs, yet no recall. WHY? too expensive for Ford? We see safety recall on clips yet nothing on an admitted engine problem than causes stalling or engine damage while running? There's a class action in Canada. Ford is dodging a known defect. Please do something about this.
Structure, Jun 11, 2024
trim piece flying off while the vehicle was in motion with traffic around me.
Structure, Jun 10, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the passenger's side front windshield trim detached and flew off. In addition, the driver's front side windshield trim had also detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 149,000. VIN tool confirms parts not available.
Structure, Jun 10, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front driver's door trim panel detached, and the keyless entry keypad wiring became exposed. The "Door Ajar" message was displayed. The failure prevented the rear liftgate from opening as needed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 66,205. VIN tool confirms parts not available.
Engine and engine cooling, Jun 7, 2024
Check engine light came on. Took it to the shop and found out that the Cadillac converter needs to be replaced which will be more than 2000.00. I found that there was a recall in 2021 for the same problem.
Electrical system, Steering, Jun 6, 2024
The contact owns a 2016 Ford Explorer. The contact stated that while making left and right turns on several occasions at various speeds, the parking assist warning light illuminated, and the steering wheel became stiff. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,312.
Structure, Jun 6, 2024
The contact owns a 2016 Ford Explorer. The contact stated while driving 60 MPH, the passenger’s side glove box console detached. There was no warning light illuminated. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the glove box console needed to be replaced. The vehicle was not repaired. The contact was concerned that he could have been involved in accident or severely injured due to failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.
Power train, Engine, Fuel/propulsion system, Jun 6, 2024
The power transfer unit is broken. Symptoms are vehicle shuddering, vehicle sounds like it is going to stall. This could cause a major accident at any moment.