2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
2,452 reports, newest first.
Tires, Wheels, Aug 16, 2018
ALL 4 HANOOK TIRES DOT # 5MNC 1A H (0216) 255/50/R20 TREADS HAVE BEEN CHIPPING RESULTING IN UNSAFE CONDITIONS AND EXCESSIVE WEAR. TIRES COMPLETELY WORN OUT AT 23,000 MILES. MANUFACTURER IS AWARE IF THIS RESULTING FROM NEW COMPOUNDS (MATERIALS) USED IN MANUFACTURING. HIGH SPEED BLOWOUTS HAVE BEEN REPORTED FOR THIS PARTICULAR TIRE YET NO RECALL HAS BEEN ISSUED FOR THIS TIRE DESPITE ITS DEFECTS AND SAFETY CONCERNS. I FIRST NOTICE IT ON TWO FRONT TIRES JUST PRIOR VEHICLE WAS TAKEN IN FOR ANNUAL SERVICE MAY 2017.
Steering, Aug 14, 2018
A WEEK AGO WHILE BACKING OUT OF MY GARAGE THE "STEERING FAULT" ALARM CAME ON MY DASH, SO I STOPPED PUSHED THE OK BUTTON AND IT WENT AWAY. CONTINUED TO BACK OUT AND STEERING THE WAS FINE. THIS WEEK IT HAS HAPPENED TWICE AGAIN ALREADY. ONE TIME WAS WHEN I JUST STARTED THE CAR. I WONDERED WHAT COULD BE GONG SO I TRIED TO TURN STEERING WHEEL WHILE STILL PARKED AND IT WAS A LITTLE MORE DIFFICULT AND I COULD HEAR A GRINDING TYPE NOISE. SO I THEN PUSHED THE OK BUTTON LIKE BEFORE AND THE STEERING STARTED TO WORK PROPERLY AGAIN. THE LAST TIME IT HAPPENED I WAS ACTUALLY DRIVING. I JUST TURNED ONTO A ROAD AND WAS ACCELERATING THEN THE "STEERING FAULT" ALARM WENT OFF AGAIN. AS I SLOWED BACK DOWN AND TURNED TOWARDS THE SHOULDER I COULD FEEL THAT GRINDING IN THE STEELING WHEEL. WHILE STILL ROLLING TO A STOP I PUSHED THE OK BUTTON AND THE ALARM WENT OFF AND THE POWER STEERING STARTED TO WORK AGAIN. THIS CAR ONLY HAS 42,000 MILES ON IT. I FIND IT A BIT RIDICULOUS THAT NOTHING IS BEING DONE ABOUT THIS ISSUE. I CAN ONLY ASSUME THAT EACH TIME IT HAPPENS IT WILL GET WORSE UNTIL EVENTUALLY I HAVE NO STEERING AND POTENTIALLY CAUSE AN ACCIDENT. I ASSUME THAT MOST PEOPLE, LIKE ME, BOUGHT THE EXPLORER BECAUSE IT WOULD MAKE A GREAT FAMILY CAR THAT IS SAFE. NOW I FEEL THAT I HAVE BOUGHT A DEATH TRAP.
Steering, Aug 10, 2018
STEER FAULT ASSIST LIGHT CAKE ON GOING DOWN THE HIGHWAY AT 70MPH WHILE ON VACATION. THIS IS THE SECOND TIME WE WILL BE REPAIRING THE STEERING. OUR VEHICLE IS A 2016WITH UNDER 40K MILES ON IT. RIDICULOUS AND VERY DANGEROUS!! WE ONLY OWNED FOREIGN VEHICLES IE. HONDA, TOYOTA AND NEVER HAD ANY ISSUES. THIS VEHICLE HAS BEEN A HEADACHE FROM THE START...WE LOVED THE LOOK AND FEATURES. HONESTLY, YOU CAN'T JUDGE A VEHICLE BUT IT'S LOOK WE SHOULD'VE KNOWN BETTER. ALSO, WE'VE OWNED HONDA'S AND THERE WERE RECALLS ALL THE TIME USUALLY SOMETHING SIMPLE AND EASY TO REPAIR BUT FORD MOTOR CO OBVIOUSLY HAS AN ISSUE WITH STEERING ON THESE VEHICLES AND THE ONLY RECALL WE HAVE IS SOMETHING WITH THE SEAT?!?! THE STEERING MALFUNCTIONING ON THE HIGHWAY IS A LITTLE BIT BIGGER THAN THAT. SO, WE WILL JUST IIGNORE AND LOSE CUSTOMERS TO FOREIGN VEHICLES. SMART FORD!!
Other or unspecified, Aug 10, 2018
OEM HANKOOK TIRES TIRES HAVE BEGUN DISINTEGRATING AROUND 20K MILES
Steering, Aug 7, 2018
AFTER REACHING 43,000 MILES. THE EPAS LIGHT CAME ON AND WAS UNABLE TO STEER SAFELY. 6 HRS FROM HOME. CURRENTLY GETTING REPAIRED TOTAL BILL IS $2000. I WAS DRIVING , PULLED OVER TO GET GAS, KILLED THE ENGINE, GOT THE FUEL, STARTED IT BACK UP AND THATS WHEN THE LIGHT CAME ON FOR THE STEERING ASSIST FAULT. THIS IS A SAFETY HAZARD. THERE IS MULTIPLE ISSUES ONLINE ABOUT THIS HAPPENED. A RECALL WAS CREATED ON EARLIER YEAR MODELS BUT NOT THIS ONE. WHY???
Wheels, Aug 5, 2018
I LEASED A NEW FORD EXPLORER SPORT MODEL BACK IN MAY OF 2016. AS OF TODAY'S DATE I ONLY HAVE 18,977 MILES ON IT. THE HANKOOK VENTUS S1 NOBLE2 ORIGINAL FACTORY TIRES HAVE ALMOST NO TREAD LEFT ON ANY OF THE 4 TIRES. I PAID NO ATTENTION TO THE TREAD UNTIL I HYDROPLANED ON THE HIGHWAY. A QUICK GOOGLE SEARCH SHOWS THAT SEVERAL PEOPLE HAVE THIS SAME COMPLAINT WITH THESE TIRES. I SPOKE WITH FORD AND THE TIRE MANUFACTURER AND HAVE GOTTEN NO WHERE, EACH BLAMING EACH OTHER. THIS IS A 50,000 MILE TIRE HOWEVER LOSING ALL IT'S TREAD BEFORE 20,000 MILES. THIS IS FRAUD AND A SAFETY ISSUE THAT SHOULD BE INVESTIGATED IMMEDIATELY. THERE HAS BEEN RECALLS ON THIS SAME TIRE HOWEVER NOT FOR THIS SIZE 255/50R20 105H.
Engine and engine cooling, Aug 2, 2018
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE THROUGH THE AIR VENTS. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY DAY SINCE THE VEHICLE WAS PURCHASED TWO YEARS AGO. THE VEHICLE WAS TAKEN TO THE DEALER (DON CHALMERS FORD, 2500 RIO RANCHO BOULEVARD SE, RIO RANCHO, NM 87124) SEVERAL TIMES, BUT THE FAILURE WAS NOT ABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Steering, Electronic stability control (ESC), Aug 1, 2018
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING SUDDENLY FAILED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "STEERING FAULT" AND "SERVICE ADVANCE TRAC" MESSAGES DISPLAYED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (TOMS FORD, 200 HWY 35, KEY PORT, NJ) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
Steering, Aug 1, 2018
COMPLETE LOSS OF POWER STEERING WHILE DRIVING MY EXPLORER. WAS DOING 70 ON THE HIGHWAY. 65,000 MILES ON VEHICLE ONLY HAVE HAD THE SUV FOR 2 YEARS. 2300 TO FIX THE PROBLEM. WE WERE DRIVING WHEN WE LOST POWER STEERING CONTROL OF THE CAR WITH MY ENTIRE FAMILY IN THE VEHICLE (WIFE AND 3 KIDS UNDER 12)
Steering, Electronic stability control (ESC), Jul 26, 2018
AT HIGHWAY SPEEDS (70MPH) POWER STEERING AND TRACTION CONTROL SYSTEMS WENT OUT. DIAGNOSTICS FLASHED ONTO THE DASHBOARD - "STEERING LOSS STOP SAFELY TERRAIN MANAGEMENT SYSTEM FAULT SERVICE ADVANCETRAC HILL START ASSIST NOT AVAILABLE" POWER STEERING AND TRACTION CONTROL SYSTEMS WERE OFFLINE. I WAS ABLE TO DRIVE THE VEHICLE BACK TO MY HOUSE FIVE MILES AWAY, BUT AM UNABLE TO MOVE THE VEHICLE OUT OF IT'S PARKING SPOT.
Steering, Electrical system, Jul 26, 2018
WHILE DRIVING ON THE FREEWAY (75 MPH), SEVERAL ALERTS POPPED UP OUT OF NOWHERE - HILL ASSIST ERROR, STEERING CONTROL ERROR, TERRAIN ASSIST ERROR, STABILITY ERROR. IT TOLD ME TO PULL OVER IMMEDIATELY. ONCE I STOPPED MY CAR AND RESTARTED IT, MY POWER STEERING WAS NO LONGER WORKING. THIS HAS HAPPENED TWICE NOW - BOTH TIMES ON THE FREEWAY. IT'S EXTREMELY DANGEROUS TO HAVE STEERING GO OUT - I'M CONCERNED FOR THE SAFETY OF THE VEHICLE. THE FORD DEALERSHIP IS TELLING ME THAT I NEED TO REPLACE THE ELECTRIC STEERING COMPONENT FOR $2,000. THE CAR HAS LESS THAN 50,000 MILES ON IT, SO IT DOESN'T MAKE SENSE THAT THE STEERING COMPONENT WOULD ALREADY NEED REPLACING.
Wheels, Jul 26, 2018
URCHASED NEW 2016 FORD EXPLORER LIMITED 4WD 4DR IN 2016. THE OEM TIRES ON THE VEHICLE ARE HANKOOK VENTUS S1 NOBEL 2 TIRES, SIZED 255/50R20. THE DOT RATING IS "5MNC 1AH 2715". MY FIRST TIRE WAS REPLACED AT 32,789 AT THE LOCAL FORD DEALER UNDER HANKOOK "WARRANTY" BECAUSE THE FRONT TIRE TREAD WAS "FLAKING/PEELING" ON THE INNER TREAD, MIDDLE TREAD AND OUTER TREAD. THE CHARGE WAS PRORATED, MY PORTION $112 PLUS MOUNTING AND BALANCING AND DISPOSAL. AT 33,817 MILES I NOTICED A SECOND TIRE WAS FLAKING AND PEELING SO I TOOK THE VEHICLE TO THE FORD DEALER I PURCHASED IT FROM. TIRE WAS REPLACED UNDER HANKOOK "WARRANTY" AT 34,171. CURRENTLY THE 2 OTHER TIRES ARE NOT SHOWING THE SAME DEFECT, YET. MY PRORATED COST FOR THE TIRE WAS $152.00 (TIRE FULL PRICE $212) AND I HAD TO PAY FOR MOUNT, BALANCE AND DISPOSAL. TIRE STILL HAD 3/32 LEFT ON TREAD AND TIRE RATED FOR 50,000 MILES. REPLACEMENT TIRE HAS DOT 5MNC 0318 AND OLD TIRE WAS 5MNC 1AH 2715. DEALER STATED HANKOOK MIGHT NOT PAY FOR PRORATED REPLACEMENT OF THE 2 REMAINING TIRES IF THEY BEGIN TO PEEL OR FLAKE. THE LAST 2 TIRES HAVE 3/32 AND 4/32 TREAD LEFT AND DEALER SUGGESTED REPLACEMENT BUT ONLY IF I PAID THE FULL PRICE FOR THEM. I WILL REPLACE THEM USING A DIFFERENT TIRE MANUFACTURER WHEN THEY REACH END OF LIFE WHICH IS 2/32 AND PURCHASE FROM A DIFFERENT MANUFACTURER. REVIEWING OTHER COMPLAINTS IT APPEARS HANKOOK HAS A DEFECTIVE TIRE ON THEIR HANDS AND WILL ONLY PAY FOR 100% TIRE REPLACEMENT UNDER WARRANTY IF 25% OR LESS WEAR HAS OCCURRED WHICH IS 12,500 MILES ON TIRE RATED AT 50,000 MILES. HOPING NHTSA WILL REVIEW AND INVESTIGATE THIS LENGTH COMPLAINT LIST AND SEE THERE IS A PROBLEM WITH THIS MODEL TIRE MANUFACTERED IN 2016 AND 2017 AND FORCE HANKOOK TO REIMBURSE CUSTOMERS FOR ANY OUT OF POCKET EXPENSES THEY HAVE PAID TO REPLACE TIRE(S)
Steering, Jul 25, 2018
NOTICED A GRINDING NOISE IN THE STEERING COLUMN ABOUT 30 DAYS AGO. JUST IGNORED IT UNTIL THE STEERING STARTED TO STICK. GETTING READY FOR A ROAD TRIP AND DECIDED IT WAS TOO MUCH OF A SAFETY ISSUE TO IGNORE. FORD DEALER SAID THE PROBLEM WAS WITH THE POWER STEERING RACK AN PINION WITH A REPAIR COST OF $2100. IT HAS TO BE FIXED SO THE VEHICLE IS SAFE TO DRIVE ONCE AGAIN.
Power train, Jul 21, 2018
I HAVE BEEN DRIVING MY VEHICLE FOR THE LAST MONTH IT HAS 40000 MILES ON IT AND HAD NO PROBLEMS UNTIL THE LAST COUPLE OF WEEKS MY VEHICLE HAS BEEN JERKING WHEN ACCELERATING AND THE GEAR DROPS.
Electrical system, Jul 20, 2018
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL INTERMITTENTLY ILLUMINATED. IN ADDITION, THE INSTRUMENT PANEL INDICATORS INTERMITTENTLY DIMMED. THE VEHICLE WAS TAKEN TO CHUCK COLVIN FORD NISSAN (1925 N HWY 99 W, MCMINNVILLE, OR 97128, (503) 472-6124) WHERE THE TECHNICIAN TEST DROVE THE VEHICLE, BUT COULD NOT DUPLICATE THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Steering, Jul 20, 2018
MY WIFE WAS BACKING HER 2016 FORD EXPLORER LIMITED OUT OF THE GARAGE WHEN WARNINGS REGARDING POWER STEERING ASSIST FAILURE, TERRAIN MANAGEMENT SYSTEM FAULT, SERVICE ADVANCE TRAC APPEARED ON THE INSTRUMENT CLUSTER AND SHE LOST THE ABILITY TO STEER THE VEHICLE. LUCKILY SHE WAS BASICALLY STATIONARY AT THE TIME. THIS WAS THE FIRST INCIDENT OF THIS TYPE, AND UNLIKE OTHER REPORTS I HAVE READ, RESTARTING THE VEHICLE DID NOTHING TO RESTORE THE POWER STEERING. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE WE WERE TOLD THAT THE EPAS ELECTRONIC STEERING SYSTEM HAD FAILED AND THE ENTIRE RACK AND PINION ASSEMBLY WOULD NEED TO BE REPLACED BECAUSE THIS IS AN INTEGRATED SYSTEM. WHEN I TOLD THEM THAT I THOUGHT A CATASTROPHIC FAILURE OF THIS TYPE ON A MAJOR SYSTEM WAS UNUSUAL IN A 21/2 YEAR OLD VEHICLE I WAS TOLD THAT THIS WAS SOMETHING THEY HAD SEEN BEFORE AND NOT THAT UNUSUAL. THIS IS A MAJOR AND VERY COSTLY REPAIR, AND EVEN MORE IMPORTANT THAN THE REPAIR COST IS THE SAFETY CONCERN. READING OTHER REPORTS OF PEOPLE LOOSING CONTROL ON THE HIGHWAY WHEN THIS SYSTEM FAILS MAKES ME WONDER IF I SHOULD LET MY WIFE CONTINUE DRIVING THE VEHICLE AFTER THE REPAIR. THE SERVICE PERSONS AT THE DEALERSHIP ECHOED MY CONCERNS AND GAVE ME A NUMBER TO CONTACT FORD. IT APPEARS THERE IS NO UPDATE TO THE EPAS SYSTEM AND THE REPLACEMENT IS THE SAME AS THE OLD FAULTY ASSEMBLY. WE HAVE OWNED 3 FORD/MERCURY VEHICLES OF THIS TYPE AND IN THE PAST HAVE BEEN VERY PLEASED. IT APPEARS FROM REPORTS THAT FORD IS WELL AWARE OF THIS PROBLEM BECAUSE OTHER VEHICLES FROM OTHER MODEL YEARS HAVE BEEN RECALLED FOR EPAS ISSUES AND FAILURE. UNLESS THERE IS A RECALL AND AN UPDATE TO THE STEERING SYSTEM I MUST CONSIDER REPLACING THIS VEHICLE BECAUSE OF THE SAFETY CONCERN.
Other or unspecified, Engine, Jul 19, 2018
WHILE GETTING ON THE FREEWAY EMISSIONS COME THRU THE A/C AND AT TIMES THE ENTIRE A/C CUTS OUT AND A BIGGER PUFF OF THESE SAME EMISSIONS COMES OUT AGAIN THRU THE A/C VENTS...A FEW WEEKS AGO IT STARTED A TO HESITATE WHEN LEAVING STOP SIGNS OR LIGHTS...TO THE POINT IT JUST STOPS MOVING AND TAKES SECONDS TO CATCH HOLD .WE HAVE HAD IT IN SERVICE 5 TIMES AND THE DEALERSHIP IS SUBMITTING A CLAIM TO THE FORD TECH FOR AN APPOINTMENT TO EVALUATE THE CAR AND GO FROM THERE WAITING FOR THE CALL NOW...I FEEL VERY THREATENED WITH EMISSIONS IN THE CABIN OF THE CAR . WE HAVE TO LOWER AT LEAST 2 WINDOWS TO BE ABLE TO STAND THE SMELL AND WE FIGURE DANGER LEVEL IS HIGH
Steering, Jul 19, 2018
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 70 MPH, THE STEERING FAULT SERVICE, SERVICE ADVANCE TRACK, AND HILLSIDE INDICATORS ILLUMINATED. ALSO, THE ELECTRICAL POWER STEERING FAILED. THE CONTACT WAS ABLE TO STEER THE VEHICLE TO A CIRCULAR RAMP OFF THE HIGHWAY AND PARKED THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AN HOUR LATER AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (VARSITY FORD, 3480 JACKSON RD, ANN ARBOR, MI 48106, (734) 996-2300) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR HAD AN INTERNAL FAILURE AND THE RACK AND PINION NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Steering, Jul 17, 2018
SECOND STEERING FAILURE INCIDENT. REF CPMPLAINT 11111323 INCHING UP TO STOP SIGN WHEN WHEEL FROZE. DASH ERROR AS FOLLOWS: "STEERING FAULT SERVICE NOW(THIS WAS IN RED) "SERVICE ADVANCE TRAK" (THIS WAS IN YELLOW) PUT CAR IN PARK.TURNED ENGINE OFF AND RESTARTED THEN REGAINED POWER STEERING.
Other or unspecified, Jul 17, 2018
I HAVE BEEN GETTING VERY SICK FOR OVER THE PAST YEAR AND RECENTLY REALIZED IT IS WHEN I GO ANYWHERE. NAUSEA, CHILLS, HEADACHE, CONFUSION, WEAKNESS, DIZZINESS.I HAVE A 23 MONTH OLD DAUGHTER IN THE CAR WITH ME WHO WOULD BE AFFECTED BY THIS ALSO. I HAD NO IDEA THAT IT COULD BE THE CAR MAKING US SICK UNTIL WE LOOKED IT UP ONLINE AND SAW THERE WAS A CARBON MONOXIDE ISSUE WITH THIS CAR. MY HUSBAND TOOK IT FOR A SHORT DRIVE AND MEASURED THE CARBON MONOXIDE LEVELS. HE TOOK A PICTURE I WILL INCLUDE. I'M SCARED ABOUT THE LONG TERM DAMAGE THIS COULD POTENTIALLY HAVE CAUSED OUR HEALTH. THIS HAPPENS WHEN WE DRIVE THE CAR.
Steering, Jul 14, 2018
MY 17 YEAR OLD SON WAS DRIVING THIS VEHICLE WHEN THE STEERING WHEEL "FROZE" I WOULD DESCRIBE IT AS THE OLD MANUAL STEERING SYSTEMS. HE WAS DRIVING ON A STATE ROUTE GOING STRAIGHT AHEAD INTO A CURVE WHEN IT HAPPENED. FORTUNATELY, THERE WAS A LARGE GRAVEL LOT AHEAD FOR HIM TO STEER STRAIGHT INTO. I DON,T BUY FORDS' CLAIM THAT THE STEERING FUNCTIONS AND ONLY DIFFICULT. TELL THAT TO A FRIGHTENED YOUNG DRIVER OR AN ELDERLY PERSON. THE ERROR DISPLAYED BELOW IS WHAT WAS DISPLAYED ON DASH AND WHAT IS FOUND NUMEROUS TIMES FROM OTHER VEHICLE OWNERS. THE CONTINUED HISTORY OF THIS ISSUE IS NOT ACCEPTABLE! WHILE I HAVE NOT FOUND AN FATAL INCIDENT RELATED TO THE ISSUE, I DO NOT MY FAMILY TO BE THE FIRST. PLEASE REVIEW THIS OCCURRENCE NATIONALLY AND I IMPLORE YOU TO ISSUE A RECALL. I AM OLD ENOUGH TO REMEMBER THE PINTO FUEL TANK, THE FIRESTONE 50 TIRES AND OF COURSE THE AIR BAG FIASCO. PLEASE CONTACT ME IF YOU NEED MORE INFORMATION. THANK YOU [XXX] 1. TERRAIN MANAGEMENT SYSTEM FAULT 2. SERVICE ADVANCE TRAK 3. HILL ASSIST ERROR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine, Jul 13, 2018
A STRONG EXHAUST SMELL ENTERS THE CAR REGULARLY WHEN THE CAR IS IN MOTION. THIS IS ESPECIALLY STRONG WHEN ACCELERATING (EVEN LIGHTLY) OR GOING UP A HILL.
Steering, Jul 13, 2018
I TOOK MY TRUCK TO THE SHOP ON WEDNESDAY AND DROPPED IT OFF DUE TO NUMEROUS LIGHTS COMING ON WHEN DRIVING. THE LIGHT WOULD READ "STEERING FAULT SERVICE NOW, SERVICE ADVANCE TRAC AND HILL START ASSIST NOT AVALABLE". I TOOK PICTURES OF THE LIGHTS WHEN THEY WOULD COME ON AND HAVE DOCUMENTATION OF THAT. WHEN THE LIGHTS COME ON, I ALSO LOSE POWER STEERING AND AM UNABLE TO DRIVE MY TRUCK. THIS HAS ALMOST CAUSED ME TO HAVE AN ACCIDENT! WALDORF FORD JUST CALLED ME TO TELL ME I NEED A NEW STEERING GEAR AND THAT MY EPAS SYSTEM HAS GONE BAD AND THIS IS GOING TO COST ME $2100.00 TO FIX. MY TRUCK IS ONLY 2 YEARS OLD, I HAVE MAINTAINED ALL SERVICE AS NEEDED SINCE OWNING, IT ONLY HAS 49,000 MILES ON IT AND THIS HAS HAPPENED. I HAVE LOOKED ONLINE AT THE FORUMS AND SEE THIS IS AN ONGOING PROBLEM WITH MANY EXPLORERS AND NOT JUST MINE. THESE VEHICLES NEED TO BE RECALLED BEFORE SOMEONE IS KILLED!!!!! THIS IS EXTREMELY DANGEROUS AND A VERY EXPENSIVE FIX THAT TO MANY PEOPLE ARE HAVING TO PAY FOR WHEN IT IS OCCURRING SO OFTEN. PLEASE, PLEASE CHECK INTO THIS AND PUT OUT A RECALL ON NOT ONLY THE 2016 FORD EXPLORER BUT THE OTHER FORDS WHO ARE EXPERIENCING THE SAME ISSUE AS MYSELF.
Steering, Jul 12, 2018
STEERING GEAR FAILED CAUSING THE CAR TO BE VERY DIFFICULT TO STEER AT LOW SPEEDS, ESPECIALLY WHEN TURNING RIGHT.
Other or unspecified, Jul 11, 2018
ROTTEN EGG SMELL WHEN VEHICLE IS ACCELERATING UP INCLINE AND AIR UNIT IS ON RECIRCULATE. HAD IN FORD DEALERSHIP BEFORE TO ADDRESS PROBLEM BUT OBVIOUSLY STILL NOT FIXED. DO YOUR JOB AND QUIT TRYING TO PROTECT FORD THERE NEEDS TO BE A RECALL AND YOU KNOW IT. MY WIFE AND KIDS USE THIS CAR AND THEY ARE MORE IMPORTANT THAN FORD SAVING A DOLLAR.