2002 Ford F-150
Problems, recalls and owner-reported issues
Engine and engine cooling is the leading concern among 955 owner complaints filed for this model year. This is the 5th highest complaint count among 26 F-150 model years with reports.
Of the 2002 reports, 58 involved a crash and 100 involved a fire. 67 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, tank assembly, mountingJul 29, 2011
FORD IS RECALLING CERTAIN 1997 THROUGH 2003 MODEL YEAR FORD F-150, 2004 MODEL YEAR FORD F-150 HERITAGE, 1997 THROUGH 1999 MODEL YEAR F-250 LESS THAN 8,500 LBS. GROSS VEHICLE WEIGHT RATING (GVWR), AND 2002 AND 2003 LINCOLN BLACKWOOD VEHICLES MANUFACTURED FROM JUNE 20, 1995, THROUGH AUGUST 4, 2004, ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. PROLONGED EXPOSURE TO ROAD DEICING CHEMICALS MAY CAUSE SEVERE CORROSION OF THE FUEL TANK STRAPS WHICH SECURE THE TANK TO THE VEHICLE.
AS A RESULT OF THE CORROSION, ONE OR BOTH STRAPS MAY FAIL ALLOWING THE FUEL LINES TO SEPARATE FROM THE TANK, OR IN SOME CASES, CAUSING THE TANK TO CONTACT THE GROUND. EITHER SCENARIO MAY RESULT IN A FUEL LEAK PRESENTING A FIRE HAZARD.
FORD WILL NOTIFY OWNERS AND INSTRUCT THEM TO TAKE THEIR VEHICLES TO A FORD OR LINCOLN DEALER TO HAVE THE FUEL TANK STRAPS REPLACED WITH STRAPS THAT HAVE INCREASED CORROSION PROTECTION. EARLY IN THIS CAMPAIGN, IF REPLACEMENT STRAPS ARE NOT AVAILABLE, DEALERS MAY INSTALL A CABLE SUPPORT UNDER THE STRAP AS AN INTERIM REPAIR OR A STEEL REINFORCEMENT OVER THE EXISTING STRAP AS A PERMANENT REPAIR. ANY REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 16, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332. FORD'S RECALL CAMPAIGN NUMBER IS 11S21
Campaign 11V385000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lighting, headlightsAug 11, 2008
K2 MOTOR IS RECALLING 1,921 AFTERMARKET HEADLAMPS OF VARIOUS MODELS SOLD FOR USE ON THE ABOVE LISTED VEHICLES. THESE HEADLAMPS ARE MISSING THE AMBER SIDE REFLEX REFLECTOR WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER SIDE REFLEX REFLECTORS, THE LIGHTING VISIBILITY MAY BE AFFECTED, POSSIBLY RESULTING IN A VEHICLE CRASH.
K2 MOTOR WILL NOTIFY OWNERS AND OFFER A FULL REFUND. THE RECALL BEGAN ON DECEMEBER 17, 2008. OWNERS MAY CONTACT K2 MOTOR AT 1-909-839-2992.
Campaign 08E050000 on NHTSA.gov
Equipment, electricalAug 28, 2007
CERTAIN CEQUENT 90 DEGREE 7-WAY RIGHT ANGLE ADAPTORS SOLD BY DISTRIBUTORS IN TOW PACKAGES FOR AFTERMARKET SALES TO TOW 5TH WHEEL RV TRAVEL TRAILERS. DUE TO INCORRECT WIRING OF THE HARNESS, THE TRAILER LIGHTS MAY NOT OPERATE PROPERLY.
IF THE TRAILER LIGHTS ARE NOT WORKING PROPERLY, A VEHICLE CRASH CAN OCCUR.
ALL OF THE DEFECTIVE TOW PACKAGES ARE STILL AT THE DISTRIBUTOR LEVEL AND HAVE NOT BEEN SOLD TO ANY CONSUMERS.
Campaign 07E066000 on NHTSA.gov
Exterior lighting, headlightsAug 1, 2006
CERTAIN MAXZONE HEADLIGHT ASSEMBLIES, DEPO BRAND, P/NOS. 331-1129L-ASN AND 331-1129R-ASN, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR THE ABOVE LISTED PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE PHOTOMETRIC REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
MAXZONE WILL NOTIFY OWNERS AND OFFER REIMBURSEMENT FOR ANY NONCOMPLIANT HEADLIGHTS. THE RECALL BEGAN ON JULY 28, 2006. OWNERS MAY CONTACT MAXZONE AT 909-822-3288.
Campaign 06E067000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN AJ MOTORSPORT COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
AJ MOTORSPORT WILL NOTIFY OWNERS AND OFFER REIMBURSEMENT FOR THE LAMPS. THE RECALL BEGAN ON JULY 31, 2006. OWNERS MAY CONTACT AJ MOTORSPORT AT 626-618-2026.
Campaign 06E065000 on NHTSA.gov
Fuel system, gasolineJun 13, 2006
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.
Campaign 06E056000 on NHTSA.gov
Exterior lighting, headlightsJun 12, 2006
CERTAIN EAGLE EYES HEADLAMPS, P/NOS. FR208-B101R, FR208-B101L, FR208-B001R, AND FR208-B001L, SOLD FOR USE AS REPLACEMENT EQUIPMENT FOR THE PASSENGER VEHICLES LISTED ABOVE. THESE HEADLAMPS FAIL TO CONFORM TO THE PHOTOMETRIC REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABRY LEE WILL NOTIFY OWNERS AND OFFER FULL CREDIT FOR ANY NONCOMPLIANT HEADLAMP. THE RECALL IS EXPECTED TO BEGIN ON JUNE 14, 2006. OWNERS MAY CONTACT SABRY LEE ACCOUNT EXECUTIVE AT 1-866-467-2279.
Campaign 06E052000 on NHTSA.gov
Vehicle speed controlSep 7, 2005
ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES EQUIPPED WITH SPEED CONTROL, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT, SMOKE, OR BURN.
A FIRE AT THE SWITCH COULD OCCUR.
BY LETTER DATED SEPTEMBER 12, 2005, OWNERS WERE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED. OWNERS WHO HAVE HAD THEIR SPEED CONTROL DEACTIVATED ARE BEING NOTIFIED THAT PARTS WILL BE AVAILABLE AND ADVISED TO MAKE AN APPOINTMENT TO RECONNECT THE SPEED CONTROL BEGINNING IN FEBRUARY 2006. OWNERS WHO DID NOT HAVE THEIR SPEED CONTROL DEACTIVATED ARE BEING NOTIFIED TO HAVE THEIR SYSTEM REMEDIED BEGINNING IN FEBRUARY 2006. OWNERS ARE URGED TO AVAIL THEMSELVES OF THE FREE DISCONNECT SERVICE AS SOON AS POSSIBLE BECAUSE OF THE SIGNIFICANT RISK OF FIRE. OWNERS MAY CONTACT FORD AT 1-800-392-3673. (NOTE: ALSO SEE RECALLS 05V017 AND 06V286)
Campaign 05V388000 on NHTSA.gov
Representative owner complaints: structure
58 reports, newest first. Show all
Electrical system, Visibility, Structure, Jan 19, 2009
THE WINDSHIELD OF MY F150 FORD KING RANCH LEAKS AND HAS DONE DAMAGE TO THE FUSE BOX AND RUST IS OCCURRING IN LOCATIONS NOT EASILY ACCESSED BY WATER. *TR
Visibility, Structure, Dec 18, 2008
I HAVE A 2002 FORD F150 DURING THE LAST RAIN WE HAD WATER LEAKED IN FROM THE FRONT WINDSHIELD AND GOT INTO THE FUSE BOX AND SHORTED OUT THE BATTERY, FUSE BOX AND A MODULE TOTAL COST WAS OVER $1,000.00. INSURANCE SAID THEY COULD NOT COVER IT BECAUSE THE SERVICE MANAGER SAID THIS IS A COMMON PROBLEM WITH FORD TRUCKS SO THE ADJUSTER SAID IT SOUNDED LIKE A DEFECT AND FORD SHOULD CORRECT THE PROBLEM. I TALKED TO FORD AND THEY SAID NO RECALL HAS BEEN ISSUED AND NO REIMBURSE MENT COULD BE MADE, BUT IF THIS IS A COMMON PROBLEM WITH FORD TRUCKS WHY HASN'T A RECALL BEEN ISSUED. *TR
Structure, Oct 8, 2008
I HAVE A 2002 F150 HARLEY DAVIDSON F150 KINGCAB TRUCK, BLACK IN COLOR AND THE PAINT ON THE HOOD IS CRACKING SOMETHING TERRIBLE. I HAVE TAKEN IT TO THE LOCAL FORD DEALERSHIP HERE IN PENSACOLA AND THE SERVICE MANAGER TOLD ME THAT IT IS A DEFECT IN THE PAINT PROCESS BUT THERE IS NO RECALL FOR THIS. THEY QUOTED ME OVER $500.00 TO REPAINT JUST THE HOOD AND ANOTHER BODY SHOP QUOTED ME THE SAME BECAUSE IT HAS TO BE COMPLETELY STRIPPED AND REPAINTED. I HAVE NOTICED THAT SEVERAL OTHER FORD HD TRUCKS ARE DOING THE SAME THING ALSO ON OTHER BODY PART TO. I'M AFRAID THAT THIS MIGHT GET WORSE AND POSSIBLY START ON THE FENDERS. IS THERE EVER GOING TO BE A RECALL ON THE PAINT ON THESE TRUCKS OR DOES EVERYONE DRIVE AROUND PROUDLY IN A BEAUTIFUL TRUCK WITH CRACKING PAINT DISPLAYING THE FORD EMBLEM WITH THE HARLEY DAVIDSON REPUTATION NEXT TO IT? *TR
Electrical system, Structure, Apr 19, 2008
MY VEHICLE HAS A WATER LEAK THAT IS GETTING THE GEM MODULE WET AND THIS HAS RESULTED IN THE WIPERS FAILING, THE POWER WINDOWS TO FAIL, THE HEATER FAN STAYS ON AFTER THE KEY IS REMOVED FROM THE IGNITION, AND THE ENGINE RUNS VERY ROUGH AND STALLS RESULTING IN ME LOSING THE POWER STEERING AND PUTTING THE VEHICLE IN A DITCH, THE WIPERS STOPPED WORKING DURING A RECENT HEAVY RAIN AND I HAD TO PULL ONTO THE SIDE OF THE INTERSTATE FOR OVER 30 MINUTES. FORD CUSTOMER SERVICE CLAIMS THEY NEVER HEARD OF THE PROBLEM BUT I FOUND OUT THEY ISSUED A TECHNICAL SERVICE BULLETIN 98-9-13 TO THE DEALERS ABOUT THIS AND ALSO FORD SPECIAL MESSAGE #15773 FOR THIS PROBLEM. THE DEALER WANTS OVER $1,100.00 TO FIX .THIS PROBLEM IS IN 1997-2002 FORD F150 AND EXPEDITIONS. I FEEL THAT THE LOSS OF WIPERS AND SUDDEN LOSS OF POWER STEERING AND POWER BRAKES IS A BIGGER SAFETY HAZARD THAN THE CURRENT RECALL ON THE CRUISE CONTROL. *TR
Structure, Jan 3, 2008
2002 FORD EXPLORER VERY COLD NIGHT NOTICED A HUGE CRACK IN THE REAR PANEL BELOW REAR WINDOW RIGHT OUT OF NOWHERE THE CAR WAS FINE HOURS BEFORE AND AS I WALKED PAST IT AGAIN SAW A HUGE CRACK BY THE EMBLEM AND UNDER.*CN
Structure, Nov 13, 2007
THE FIBERGLASS PIECE ON THE HATCHBACK OF THE VEHICLE IS CONSTANTLY CRACKING AND FALLING OFF WHILE THE VEHICLE IS MOVING. THIS IS A ROAD AND SAFETY HAZARD, AS MY PIECE CAME OFF WHILE DRIVING 55MPH. I AM CONTINUOUSLY SEEING OTHER EXPLORERS OF THE SAME MODEL AND YEAR THAT HAVE THE SAME ISSUE. FORD NEEDS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCT AND CONDUCT A RECALL. FURTHERMORE, THIS FAULTY PIECE IS OFFERED AT A FORD DEALERSHIP FOR REPLACEMENT AT OVER $300! *TR
Structure, Nov 1, 2007
WE HAVE BEEN HEARING A CLICKING OR TAPPING SOUND FROM THE 2002 F150 PICKUP FOR ABOUT A MONTH. AFTER TWO COMPLETE INSPECTIONS OF THE SUSPENSION AND STEERING WE DID NOT FIND ANY PROBLEM. TODAY WHILE ROCKING THE PICKUP, WE DISCOVERED THE DRIVERS SIDE OF THE BED IS LOOSE. THERE IS AT LEAST A 1/16" OF VERTICAL MOVEMENT. AT THIS POINT WE CHECK OUR 2003 F150 PICKUP, THE PASSENGER SIDE OF THE BED IS LOOSE. I CONTACTED THE LOCAL FORD DEALERSHIP (HILLARD AUTO) REGARDING A RECALL. THEY INDICATE THAT THERE IS NO RECALL. THEY ALSO INDICATE THAT THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE, THAT I FIND HARD TO BELIEVE SINCE I OWN TWO F150S AND THEY BOTH HAVE THE SAME PROBLEM. THIS IS ALL FINE UNTIL ONE OF THESE TRUCKS HAS THE BED COME LOOSE WHILE TRAVELING AT SPEED ON THE HIGHWAY. WAS THERE A CRASH TODAY? NO, WE CAUGHT THE PROBLEM IN TIME. TO CORRECT THE PROBLEM, WE WILL PULL THE PLASTIC BED LINER AND TIGHTEN THE BOLTS OURSELVES SINCE I AM OPPOSED TO PAYING SOMEONE TO CORRECT THEIR MISTAKES AND LACK OF QUALITY CONTROL. *TR
Structure, Oct 31, 2007
DOOR AJAR LIGHT COMES ON RANDOMLY, TURNING ON INTERIOR LIGHTS AND LOCKING AND UNLOCKING DOORS WHILE DRIVING. IN ADDITION TO BEING DISTRACTING, IT IS PARTICULARLY UNSAFE AT NIGHT TO SUDDENLY HAVE THE INTERIOR LIGHTS COME ON AND UNABLE TO KEEP DOORS LOCKED. FORD SAYS ISSUE IS A DOOR SENSOR, BUT CANNOT TELL WHICH ONE IS BAD. THIS USED TO HAPPEN OCCASIONALLY, NOW IT HAPPENS AT LEAST EVERY OTHER DAY. *TR
Structure, Oct 19, 2007, fire
TL*THE CONTACT OWNS A 2002 FORD F-150. THE CONTACT NOTICED SMOKE COMING FROM THE HOOD WHEN HE STARTED THE VEHICLE. THE SMOKE DISAPPEARED ON ITS OWN AND BURNED A HOLE INTO THE MASTER CYLINDER. THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TOWED TO THE DEALER. THE POWERTRAIN AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 157,806.
Electrical system, Structure, Sep 10, 2007
POSSIBLE WINDSHIELD LEAKAGE CAUSING EXTREME RANDOM ELECTRICAL FAILURE. TRUCK WON'T START IF RAINING. TRUCK SHUTS OFF DURING OPERATION. PARTICULARLY HAZARDOUS DURING HIGHWAY OPERATION. ELECTRICAL OPERATIONS OCCUR WITHOUT WARNING, WITH OR WITHOUT KEYS IN IGNITION. *JB
Air bags, Structure, Tires, Jul 28, 2007
TIRE TREAD PEALED OFF MY TIRE CAUSING SIGNIFICANT DAMAGES TO MY SIDE STEP, THE METAL AROUND MY TIRE WHEEL GOT BENT UP INTO MY DOOR AND TORE OFF ALL MY WHEEL WELL PLASTIC. ALMOST CAUSED MY FRONT BUMPER TO COME OFF IT IS NOW TORN ON THAT SIDE AND A PLASTIC PIECE UNDER THE BUMPER IS BARELY HANGING IN THERE. I STILL HAVE THE TIRE AS IT DIDN'T DEFLATE. MY STEERING WHEEL CLICKS AND MAKES MY CAR SKIP WHEN I MAKE A LEFT HAND TURN. AS IF THE TIRES ARE NOT TURNING CORRECTLY. THE AIR BAG LIGHT IS ON! *TR
Structure, Jul 17, 2007
PURCHASED A 2002 FORD EXPLORER, FROM THE DEALERSHIP IN DECEMBER 2006. IN JANUARY 2007 I AWOKE TO CLEAR THE SNOW OFF MY VEHICLE WHEN I NOTICED A HUGE CRACK ON THE BACK PANEL UNDER THE TAILGATE. I TOOK THE VEHICLE TO FORD IMMEDIATELY, AND WAS TOLD THAT IT WAS NOT COVERED DUE TO THE AGE OF THE VEHICLE, BUT THAT IT WAS AN ONGOING PROBLEM. WHEN TEMPERATURES REACHED A HIGH THE CRACK THEN EXPANDED AND THE CRACK WAS NOT NOTICABLE. WHEN THE TEMPERATURE GOT COLD AGAIN THE CRACK WAS VERY APPARRENT. THE DEALERSHIP TOLD ME THERE WAS A FAULT WITH THIS PANEL, BUT ERE NOT ABLE TO COVER IT. *AK
Structure, Jul 17, 2007
THIS IS A COMPLAINT ABOUT THE FLAWED DESIGN OF FORD EXPLORER LIFTGATES. 2002 AND 2003 VEHICLES WERE AFFECTED, BUT I WAS SURE THERE WERE MORE. THE BACK PANEL CRACKED COMPLETELY DOWN THE PANEL SEPARATING THE TWO SIDES. I DIDN'T KNOW WHAT THE END RESULT COULD BE BUT IT CERTAINLY LOOKED LIKE A PIECE COULD FLY OFF AND INTERFERE WITH FOLLOWING VEHICLES. THERE WERE HUNDREDS, IF NOT THOUSANDS OF THESE VEHICLES ON THE ROAD WITH THE SAME EXACT CRACK, AND FORD RECEIVED HUNDREDS OF COMPLAINTS BUT REFUSED TO FIX IT SO FAR. AS USUAL, THEY WILL PROBABLY WAIT UNTIL SOMEONE WAS HURT OR WORSE BEFORE TAKING ACTION. PLEASE LOOK INTO THIS.*AK
Structure, Feb 6, 2007
FORD HAD A RECALL ON THE HINGES OF THE GLASS PANEL ON THE HATCH OF THE TRUCK. I HAD NO PROBLEM WITH THE CAR PRIOR TO THAT REPLACEMENT. SEVERAL MONTHS AGO I FOLLOWED THROUGH WITH THE DEALER & HAD THE RECALLED HINGES REPLACED. I BELIEVE THAT THE WORK MAY HAVE ADDED STRESS TO THE HATCH....SOMETHING HAS HAPPENED. I NOTICED IN THE MORNING OF 2/3/07 THAT THE BACK OF MY TRUCK HAD A HAIRLINE FRACTURE TO THE RIGHT OF THE FORD EMBLEM. THIS IS THE TRUCK PART THAT OPENS UP FOR ME TO PUT MY GROCERIES IN THE CAR & THE SAME PART THAT HAD THE RECALLED HINGES REPLACED. WELL, BY THE DAY'S END - THE HAIRLINE FRACTURE IS NOW A FULL BLOWN CRACK. THERE ARE NO OTHER MARKS ON THE TRUCK INDICATING ANY OTHER DAMAGE/ACCIDENT THAT WOULD HAVE PROVOKED THIS FRACTURE. I TRULY BELIEVE IT IS A DESIGN FLAW/DEFECT IN THE WAY THE HATCH CLOSES & WITH THE BELOW ZERO TEMPERATURES - IT HAS ADDED STRESS TO THIS AREA. I STOPPED BY THE AUTOBODY SHOP & WAS TOLD THAT I WOULD HAVE TO REPLACE THE ENTIRE HATCH - I AM STILL WAITING FOR THE ESTIMATE - WHICH MAY BE WELL OVER $ 1K..... I HAVE TAKEN PICTURES OF THIS DEFECT - AND TO MY SURPRISE, THIS MORNING 2/6/07 - I FOUND ANOTHER 2002 FORD EXPLORER WITH THE SAME DEFECT. I HAVE TAKEN PICTURES OF BOTH TRUCKS AND WILL CERTAINLY FORWARD THEM TO YOU AS WELL AS FILING A COMPLAINT WITH FORD. I WONDER HOW MANY OTHER 2002 FORD EXPLORERS HAVE THIS DEFECT IN THE SAME AREA. PLEASE HELP! *NM
Electrical system, Structure, Jan 23, 2007
WATER INTRUSION FROM LEAKING WINDSHIELD CAUSED GEM MODULE /FUSE BLOCK CORROSION. WINDSHIELD WIPERS INOPERABLE AND ELECTRIC WINDOWS INOPERABLE WITH NO INTERIOR LIGHTS WORKING. *JB
Structure, Oct 17, 2006
BACK WINDOW LEAKS AND HAVE BEEN TOLD FORD KNOWS ABOUT IT. BUT YET NO RECALLS ARE ON IT. *NM *AK
Electrical system, Structure, Nov 2, 2005, fire
ELECTRICAL SYSTEM FAILED DUE TO WATER LEAKING FROM FAULTY WINDSHIELD INSTALLATION. *JB
Steering, Structure, Wheels, Jul 11, 2005, crash
VEHICLE WAS TRAVELING AT 15 MPH AND LOST CONTROL DUE TO A CODDER PIN SNAPPING IN HALF CAUSING THE RIGHT FRONT WHEEL TO COME ENTIRELY OFF OF THE VEHICLE. THE DISK BRAKE STAYED CONNECTED TO THE RIM AND WAS ALSO REMOVED ENTIRELY FROM THE VEHICLE CAUSING THE BRAKE LINES TO BE SEVERED WHICH CAUSED NO PRESSURE. WITH NO PRESSURE IN THE BRAKE LINES I WAS NOT ABLE TO STOP THE OTHER WHEELS BUT WAS FORCED TO LET THE VEHICLE COME TO A SKIDDING STOP, WHICH HAPPENED BY HITTING A TREE. THE VEHICLE WAS TAKEN TO A LOCAL FORD DEALERSHIP WHERE A YEAR PRIOR THEY HAD WORKED ON THE SAME WHEEL TO PACK THE BEARINGS AND DO OTHER SMALL MAINTENANCE. BOTH THE DEALERSHIP AND FORD CLAIMED NO RESPONSIBILITY FOR THE ACCIDENT, WHICH SEEMS STRANGE SINCE A VEHICLES WHEEL SHOULD REMAIN ON WHEN GOING 15 MPH.
Structure, May 23, 2005
DT: CALLER SAYS THEY HAVE PROBLEMS WITH THE FRAMES ON 3 AMBULANCES; AND THEY WERE ADVISED TO REPORT THIS TO NHTSA. *AK
Seat belts, Structure, Mar 11, 2005
ON THE RIDE HOME FROM PURCHASING MY NEW CAR, MY SEAT BELT CAME UNLATCHED. THIS EVENT REPEATED SEVERAL TIMES ON THE RIDE HOME. I CALLED THE DEALER THE NEXT DAY, AND THEY SAID TO BRING THE CAR IN AND THEY WOULD FIX IT. THE MIDDLE FRONT SEAT BELT WASN'T ASSEMBLED TO BEGIN WITH, SO THEY SAID THEY WOULD FIX BOTH PROBLEMS. DUE TO THE FAMILY CATCHING THE FLU THAT DAY I DID NOT BRING THE CAR IN, HOWEVER THE SEATBELT BEGAN ENGAGING PROPERLY. A FEW MONTHS LATER IT BEGAN LATCHING INTERMITTENTLY AGAIN. I TOOK IT TO THE DEALERSHIP, BUT THEY SAID IT WAS WORKING PROPERLY. I?VE HAD THIS HAPPEN NUMEROUS TIMES OVER THE LAST FEW YEARS, WHERE I CAN?T GET THE SEATBELT TO LATCH AT ALL, YET THE DEALERSHIP [I?VE BEEN TO SEVERAL] SAID THERE WAS NOTHING WRONG WITH IT. AFTER 2 YEARS OF CHECKING 2002 RECALLS AND FINDING NOTHING, I FINALLY CHECKED THE 2001 RECALLS AND FOUND SEVERAL EXPERIENCES JUST LIKE MINE. ABOUT TWO MONTHS AGO I MADE AN APPOINTMENT WITH THE DEALERSHIP BY PHONE FOR AN UNRELATED RECALL, AND THEY WERE AWARE I HAD A 2002. I TOLD THE PERSON ABOUT MY SEATBELT PROBLEM, AND WAS TOLD IT WAS A KNOWN ISSUE, AND WOULD BE FIXED FOR FREE. WHEN I ARRIVED AT THE DEALERSHIP I WAS TOLD THERE WAS NOTHING WRONG, AND THAT IT WOULD COST $125 TO FIX. I BOUGHT THIS CAR IN JANUARY 2002, AND IT WAS SOLD AS A 2002, BUT IT HAD SITTING ON THE LOT FOR MONTHS. THE SEATBELT PROBLEM HAS ME WONDERING IF I ACTUALLY BOUGHT A 2001. *AK
Structure, Feb 18, 2005
I HAD TAILGATE WINDOW REPLACED DUE TO A "RECALL" WHEN WE PICKED IT UP TODAY, FROM THE DEALERSHIP- FORD OTTAWA IL THE REAR TAILGATE( NEXT TO THE FORD OVAL ) WAS CRACKED 8 INCHS. THE DEALERSHIP SWEARS THAT THIS WAS THERE WHEN WE BROUGHT IN THE TRUCK AND REFUSES TO ADMITT FAULT. T HIS TRUCK HAD NO CRACK BEFORE IT WENT IN FOR THE FIX. *AK
Structure, Jan 25, 2005
THE PLASTIC MOLDING AROUND THE REAR LIFTGATE WINDOW HAS A CRACK IN THE PLASTIC MOLDING. THE CONSUMER BELIEVED THIS CONDITION MAY LEAD TO THE GLASS FALLING OUT. THE DEALER WAS NOTIFIED. *JB
Engine and engine cooling, Power train, Electrical system, Structure, Jan 25, 2005
ELECTRICAL: AT 306 MILES THE SOLENOIDS HAD TO BE REPLACED. UPON SHUTTING THE VEHICLE OFF; THE DASH BOARD WOULD STILL ILLUMINATE. ALSO, UPON SHUTTING THE VEHICLE OFF IT WOULD CONTINUE TO RUN. THIS HAS HAPPENED A TOTAL OF FOUR TIMES. THE TRANSMISSION COMPLETELY FAILED WITH NO WARNING. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THE WINDSHIELD HAD A LEAK WHICH CORRODED THE ELECTRICAL SYSTEM. THE ELECTRICAL PROBLEMS STARTED AT 44000 MILES. THE GASKET HAD TO BE REPLACED, AND THE HARNESS WIRING HAD TO BE REPLACED ALSO. UPON TRYING TO START THE VEHICLE AGAIN THE BATTERY WOULD BE COMPLETELY DEAD. PLEASE PROVIDE ANY FURTHER INFORMATION. *JB
Structure, Latches/locks/linkages, Oct 8, 2004
THE SUPPORT CABLES THAT RETAINED THE TAILGATE CORRODED. THE CONDITION CAUSED THE TAILGATE TO DROP. *JB. ON JUNE 3, 2005 TOM BOWMAN (ODI) CONTACTED THE OWNER TO REVIEW THE ABOVE REPORT. THE OWNER ADVISED THAT HIS COMPLAINT WAS INTENDED TO ADDRESS THE SPARE TIRE SUPPORT CABLE RATHER THAN THE TAILGATE SUPPORT CABLE REPORTED ABOVE.
Service brakes, Hydraulic, Parking brake, Seat belts, Structure, Equipment, Aug 20, 2004
VEHICLE HAS A GAP ON DRIVER'S SIDE DOOR OVER THE TOP. THE GAP CAUSES NOISE INSIDE THE CABIN OF THE VEHICLE WHILE DRIVING. IT MAKES IT HARD TO KEEP THE VEHICLE ON THE ROAD. MANUFACTURER WAS CONTACTED WITH NO RESULTS.*AK THE DEALER INSTALLED A RUBBER SEALER AROUND THE GAP BUT THIS SEEMED TO CAUSE MORE NOISE. THE RADIO, CD PLAYER AND TV IN THE REAR OF THE VAN STOPPED WORKING. THE ROTORS WARPED AND CAUSED VIBRATIONS WHEN BRAKING. WATER HAD GOTTEN INTO THE LEFT SIDE PARK LAMP. THE SEAT BELT WARNING CHIME AND LIGHT FAILED INTERMITTENTLY, THE DEALER REPLACED THE MODULE. *NM