2009 Ford F-150

Problems, recalls and owner-reported issues

Vehicle speed control is the leading concern among 324 owner complaints filed for this model year. This is the 10th highest complaint count among 26 F-150 model years with reports.

Complaints by model year
  1. 324

Of the 2009 reports, 28 involved a crash and 8 involved a fire. 21 people were injured.

Primary concernVehicle speed control54 reports · 17% of complaints
Owner complaints324Filed with NHTSA
Recall relationship2 safety recallsNHTSA campaign records

What owners report most often

  1. Vehicle speed control54
  2. Electrical system46
  3. Engine42
  4. Service brakes39
  5. Structure34
  6. Power train33
  7. Steering29
  8. Hydraulic14

Recalls and investigations

  1. Structure, body, doorFeb 1, 2011

    FORD IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 F-150 VEHICLES MANUFACTURED FROM JANUARY 18, 2008, THROUGH NOVEMBER 30, 2009. THE INTERIOR DOOR HANDLE HOUSING EMBOSSMENT RETAINING THE INTERIOR DOOR HANDLE SPRING MAY FRACTURE DURING NORMAL USAGE RESULTING IN INSUFFICIENT SPRING FORCE TO RETURN THE HANDLE TO THE FULLY STOWED POSITION.

    IN THE EVENT OF A SIDE IMPACT CRASH, THE DOOR HANDLE SPRING CAN FAIL CAUSING THE DOOR LATCH TO OPEN.

    OWNERS WILL BE INITIALLY NOTIFIED AND INSTRUCTED TO TAKE THEIR VEHICLES TO A FORD OR LINCOLN/MERCURY DEALER IF ANY INTERIOR DOOR HANDLE IS LOOSE OR FAILS TO RETURN TO THE STOWED POSITION AFTER ACTIVATION FOR REPLACEMENT OF THE AFFECT MODULE. ONCE PARTS BECOME AVAILABLE, OWNERS WILL BE RENOTIFIED AND INSTRUCTED TO TAKE THEIR VEHICLES TO A FORD OR LINCOLN/MERCURY DEALER FOR INSPECTION OF EACH INTERIOR DOOR HANDLE. DEPENDING ON THE RESULTS OF THE INSPECTION, THE DEALER WILL EITHER ADD A SPRING EMBOSSMENT REINFORCEMENT OR REPLACE THE INTERIOR DOOR HANDLE MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 10, 2011. OWNERS MAY CONTACT FORD AT 1-866-436-7332.

    Campaign 11V049000 on NHTSA.gov

  2. Exterior lighting, brake lights, switchMay 5, 2009

    FORD IS RECALLING 8,735 MY 2009 F-150 TRUCKS FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THE BRAKE STOP LAMP SWITCH MAY BE IMPROPERLY ADJUSTED. THIS MAY RESULT IN A DELAY IN BRAKE STOP LAMP ILLUMINATION WHEN THE BRAKE PEDAL IS DEPRESSED. IN SITUATIONS OF VERY MILD BRAKE APPLICATION, THE BRAKE STOP LAMPS MAY NOT ILLUMINATE.

    DELAY OR LOSS OF BRAKE STOP LAMP FUNCTION MAY INCREASE THE RISK OF AN ACCIDENT.

    DEALERS WILL INSPECT AND HAVE THE BRAKE STOP LAMP SWITCH REMOVED AND REINSTALLED WHICH WILL PROVIDE PROPER ADJUSTMENT. THE REMEDY WILL BE PERFORMED FREE OF CHARGE. THE RECALL BEGAN ON MAY 13, 2009. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 OR THROUGH THE INTERNET AT WWW.OWNERCONNECTION.COM.

    Campaign 09V150000 on NHTSA.gov

Representative owner complaints

324 reports, newest first.

  1. Engine and engine cooling, Dec 8, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT STATED THAT HE HEARD AN ABNORMAL NOISE FROM THE VEHICLE AND NOTICED THAT THE EXHAUST MANIFOLD WAS CRACKED AND WAS LEAKING. THE CONTACT WAS AN INDEPENDENT MECHANIC AND DIAGNOSED THAT THE MANIFOLD NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. UPDATED 02/04/16*LJ UPDATED 02/29/16.*JB

  2. Engine, Dec 3, 2015

    EXHAUST MANIFOLD LEAK DUE TO BROKEN EXHAUST MANIFOLD TO HEAD BOLTS. ON COLD START THERE IS A MODERATELY LOUD EXHAUST LEAK THAT DIMINISHES AS THE ENGINE HEATS UP. VEHICLE WAS STATIONARY AND PARKED WHEN FIRST NOTICED.

  3. Vehicle speed control, Nov 25, 2015

    TRAVELING AT 65 MPH ON THE EXPRESS WAY, I TOOK MY FOOT OFF THE ACCELERATOR AND THE TRUCK TOOK OFF, ACCELERATING AS IF IT WAS BEING FLOORED!. I HIT THE BRAKE PEDAL BUT THE ENGINE STILL CONTINUED TO REV ITSELF AND ACCELERATE. I THOUGHT IT MIGHT BE A STUCK FLOOR MAT BUT NOTHING WAS IN THE WAY. I HIT THE BRAKE PEDAL AGAIN AND POPPED THE GEAR SHIFTER INTO NEUTRAL. THIS STOPPED THE ENGINE FROM REVVING ITSELF AND ACCELERATING. I TOOK THE VEHICLE INTO THE DEALERSHIP, AND THEY CLAIM TO HAVE NEVER HEARD OF ANYTHING LIKE THIS AND CAN'T FIND ANYTHING WRONG WITH THE VEHICLE! THANK GOD I DID NOT SMASH INTO THE VEHICLE THAT WAS IN FRONT OF ME.

  4. Steering, Nov 12, 2015

    THE STEERING WHEEL ATTACHMENT BOLT WORKED ITS WAY LOOSE AND THE WHEEL FELL OFF WHILE DRIVING DOWN THE ROAD WHEN I ADJUSTED THE STEERING WHEEL L. IT POPPED OFF ITS SETTING AND FELL ON MY LAP. MAKING STEERING IMPOSSIBLE UNTIL I WAS ABLE TO ALIGN THE WHEEL AND SHOVEBIT BACK IN PLACE UNTIL I COULD GET VEHICLE STOPPED. THE ONLY THING THAT SAVED AN SERIOUS ACCIDENT WAS THE GOOD ALIGNMENT OF MY TIRES AND LUCKILY I GOT THE WHEEL LINED UP AND ON WITHIN A SECOND.

  5. Electrical system, Nov 5, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. WHILE PARKED, THE ANTI-LOCK BRAKING SYSTEM AND THE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ANTI-LOCK BRAKING SYSTEM MODULE FAILED AND NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE PART FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 92,273.

  6. Air bags, Oct 27, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS COMING FROM THE SEAT BELT SWITCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,330.

  7. Engine, Sep 24, 2015

    COMING HOME, SOMETHING LET LOSE UNDER THE HOOD AND WAS TINKING. ENDED UP HAVING IT TOWED HOME WHERE WE FOUND OUT THE SPARK PLUG EJECTED. CALLED THE DEALERSHIP AS I JUST BOUGHT MY TRUCK 2 MONTHS AGO, THEY COULDN'T DO ANYTHING. CALLED FORD CORP THEY WOULDN'T GIVE ME ANY INFORMATION. AFTER DOING RESEARCH I FOUND THIS WAS A TBS. I CALLED A FORD DEALER TO SEE WHAT TO DO. HE TOLD ME IT WOULD HAVE TO BE FIXED AT MY EXPENSE. TOOK IT TO A GARAGE WHERE THEY FIGURED THE SPARK PLUG EJECTED AND RUINED A FEW OTHER PARTS THAT NEEDED TO BE REPLACED. AFTER A WEEK LATER I HAVE MY TRUCK BACK. NOT SURE HOW MUCH IT COST YET, THE BILL IS IN THE MAIL ONCE HE FIGURES IT OUT!

  8. Engine, Sep 24, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD CARBON BUILD UP. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,250.

  9. Engine, Sep 16, 2015

    WHILE DRIVING IN A PARKING LOT AT SPEED BELOW 5 MPH, THE ENGINE BEGAN TO SHAKE AND CHATTER. THE SOUND AND VIBRATION WENT AWAY AT SPEEDS ABOVE 5 MPH. I WAS ABLE TO DUPLICATE THE PROBLEM REPEATEDLY. THE LOCAL DEALER SAID IT WAS THE CAM PHASER, AND THEY NEEDED TO BE REPLACED. THIS 2009 TRUCK WAS ASSEMBLED IN NOVEMBER OF 2008. TRUCK WAS PURCHASED USED WITH 36000 MILES IN NOVEMBER OF 2014. CAM PHASERS REPLACED AT 43800 MILES.

  10. Engine, Aug 15, 2015

    PURCHASED THIS VEHICLE USED FROM A WELL KNOWN AND POPULAR DEALER IN UTAH. WE DID NOT NOTE ANY NOISES DURING THE TEST RIDE AND VEHICLE APPEARED IN GREAT CONDITION. ON THE DRIVE HOME (OF COURSE) WE STOPPED FOR DINNER. NOTICED A LOUD KNOCKING NOISE COMING FROM THE ENGINE. THIS CONTINUED AND WORSENED AND WE FEARED THE VEHICLE WOULD STALL. THE PROBLEM SUBSIDED WHEN THE RPM'S INCREASED SLIGHTLY. WE WERE ABLE TO DUPLICATE THE PROBLEM REPEATABLE IN A PARKING LOT AT LOW SPEEDS AND LOW RPMS. SPECIFICALLY WHEN TURNING LEFT AND THE PROBLEM WORSENED WHEN THE 4X4 WAS SELECTED. I VIDEO TAPED THE ENGINE NOISE AS PROOF FOR THE DEALERSHIP. DOING RESEARCH WE HAVE NOTED THAT THIS IS A COMMON PROBLEM WITH THE 2009 F150 5.4 L. RANGE OF PROBLEMS DESCRIBED AS EITHER CAM PHASER OR INTERNAL ENGINE PROBLEM. CORRECTIONS HAVE BEEN NOTED AS EITHER CAM PHASER REPLACEMENTS (NOT VERY HELPFUL) OR FULL ENGINE REPLACEMENT. TAKING THE VEHICLE BACK TO THE DEALER THIS MORNING TO RETURN.

  11. Steering, Jul 31, 2015

    TL* THE CONTAC OWNS A 2009 FORD F-150. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION MALFUNCTIONED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

  12. Fuel/propulsion system, Jul 13, 2015

    THIS HAS OCCURRED MANY TIMES. THE VEHICLE STALLS WHEN SLOWING DOWN DUE TO THE FUEL PUMP INSIDE THE FUEL TANK GETTING BENT UPWARD DUE TO THE TANK COLLAPSING ON ITSELF BECAUSE IT IS NOT DESIGNED TO VENT PROPERLY. I HAVE ALREADY REPLACED THE FUEL PUMP BUT IT ONLY CORRECTED THE PROBLEM TEMPORARILY BECAUSE IT HAS BEEN BENT AS WELL OVER A SHORT PERIOD OF TIME. THE GAS GAUGE READS IMPROPERLY AS WELL DUE TO THE PUMP NOT REACHING THE BOTTOM OF THE TANK. I CAN ONLY FIT ABOUT 17 GALLONS INTO A 30 GALLON TANK UPON REFILLING. THE STALLING THAT THIS CAUSES HAS ALMOST CAUSED ME TO HAVE MULTIPLE ACCIDENTS. I HAVE RESEARCHED THIS PROBLEM AND HAVE FOUND MANY OTHER OWNERS TO HAVE THE SAME PROBLEM AND HAVE HAD ACCIDENTS. FORD REFUSES TO CORRECT THE PROBLEM WITHOUT CHARGING. IT IS VERY EXPENSIVE TO HAVE THE FUEL PUMP REPLACED AND THAT DOES NOT FIX THE PROBLEM. THIS IS A DESIGN PROBLEM THAT FORD NEEDS TO REPAIR. PLEASE REQUIRE FORD TO RECALL AND FIX THIS DESIGN FLAW BEFORE SOMEONE ELSE IS KILLED OR INJURED.

  13. Fuel/propulsion system, Jul 10, 2015

    SLOWING TO MAKE A RIGHT TURN, THE ENGINE FELL DEAD. I WAS ABLE TO START IT AND PULL OUT OF TRAFFIC BEFORE IT FELL DEAD AGAIN. NUMEROUS TIMES AFTER I FILL UP, THE ENGINE WAS HARD TO START. IT SPUTTERED AND STALLED AND FINALLY STARTED. I TOOK THE VEHICLE TO THE DEALERSHIP SERVICE DEPARTMENT BUT THEY WERE UNABLE TO FIND ANYTHING WRONG. THIS HAPPENS WITHOUT WARNING AND COULD CAUSE CRASHES IF NOT REPAIRED.

  14. Service brakes, Jun 24, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS MODULE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

  15. Structure, Jun 15, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V049000 (STRUCTURE). WHILE THE VEHICLE WAS PARKED, THE REAR DRIVER SIDE INTERIOR DOOR HANDLE FRACTURED AND MADE IT DIFFICULT TO OPEN THE DOOR. THE FAILURE RECURRED ON THE FRONT INTERIOR PASSENGER DOOR HANDLE. THE DEALER DIAGNOSED THAT BOTH DOOR HANDLES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000....UPDATED 07/30/15 *BF UPDATED 9/24/15 *JS

  16. Wheels, Jun 8, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT STATED THAT THE FACTORY WHEELS WERE DEFECTIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS CONFIRMED THAT THE WHEELS WERE PREMATURELY WORN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.

  17. Engine, Jun 5, 2015

    2009 FORD F150 HAS BEEN SHAKING AT IDLE OR WHEN GOING SLOW WHEN VEHICLE IS NOT IN PARK. IT SHAKES AND JERKS TERRIBLY BAD. IT HAS CAUSED ME TO STALL AT A STOP LIGHT WAITING FOR THE LIGHT TO TURN GREEN AND I'VE NEARLY BEEN HIT IN THE REAR MULTIPLE TIMES AND THIS IS NOT COUNTING THE ROAD RAGE PEOPLE HAVE WHEN THIS HAPPENS. TOOK IT TO A SHOP AND WAS TOLD IT WAS A CAM PHASER. FOUND OUT THIS IS A COMMON PROBLEM WITH FORD'S 5.4 BUT FORD ISN'T DOING ANYTHING ABOUT IT. I GUESS IF YOU JUST GET RAN INTO AND NOT KILLED FROM SOMETHING THEN IT'S NOT SERIOUS ENOUGH TO OWN UP TO IT AND ISSUE A RECALL? THIS IS RIDICULOUS AND DANGEROUS!! BESIDES NOT HAVING $4K TO FIX IT I'VE ALSO BEEN TOLD THAT IT OFTEN REQUIRES YOU TO GET A NEW ENGINE. IF I DON'T HAVE $4K I DEFINITELY DON'T HAVE $8K FOR A NEW ENGINE. SOMEONE NEEDS TO HELP US PLEASE!!!

  18. Electrical system, Service brakes, Jun 4, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE COMPUTER THAT RUNS THE BRAKE SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

  19. Engine, Apr 28, 2015

    SPARK PLUG BLOWOUT IN RUSH HOUR TRAFFIC. *TR

  20. Structure, Apr 28, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT STATED THAT THERE WAS SEVERE CORROSION ON THE EXTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ROCKER PANEL NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS UNAVAILABLE.

  21. Power train, Apr 25, 2015

    I CAME HOME AND NOTICED FLUID ON MY DRIVEWAY AND UPON FURTHER INSPECTION I FOUND IT COMING FROM THE WIRE HARNESS SLEEVE IN THE TRANSMISSION. I CALLED THE DEALERSHIP AND THEY SAID THEY ARE SO BACKED UP WITH THIS ISSUE AND OTHER TRANSMISSION ISSUES THAT IT WOULD BE A MONTH BEFORE THEY COULD TAKE MY TRUCK IN. THIS IS A KNOWN PROBLEM AND THEY ARE TRYING TO CHARGE $650 DOLLARS TO FIX IT ( $120 IN PARTS AND MAYBE 1 1/2 HRS WORK).....THIS NEEDS TO BE RECALLED. *TR

  22. Tires, Apr 24, 2015

    I TOOK MY 2009 FORD F-150 INTO LES SCHWAB FOR A TIRE ROTATION AND THEY POINTED OUT THAT ALL FOUR OF MY HANKOOK DYNAPRO ATM LT285/55-20 RF10 TIRES WITH DOT # T7VWRFH4510 HAVE APPROX. 1-1 1/2" CRACKS AROUND THE ENTIRE TIRE WHERE THE TREAD MEETS THE SIDEWALL. THE TIRES HAVE APPROXIMATELY 28,000 MILES ON THEM AND STILL HAVE AGGRESSIVE TREAD LIFE. LES SCHWAB RECOMMENDED REPLACING AND DID NOT HAVE AN ANSWER AS TO WHY/HOW THIS OCCURRED. *TR

  23. Steering, Apr 6, 2015

    ON OR ABOUT MARCH 23, 2015 STEERING BECAME STIFF. STIFFNESS INCREASED TO THE POINT ON APRIL 1, 2015 THAT IT STARTED TO BIND UPON MAKING RIGHT HAND TURNS. DEALER REPLACED LOWER STEERING SHAFT ON APRIL 3, 2015 AND THE STEERING HAS RETURNED TO NORMAL. I HAVE OWNED 17 DIFFERENT VEHICLES IN MY LIFETIME AND I HAVE NEVER HAD A PROBLEM WITH BINDING STEERING. IF THE STEERING HAD BOUND UP COMPLETELY I COULD HAVE HAD A SERIOUS ACCIDENT. FORD MOTOR SHOULD INITIATE A RECALL FOR THIS DEFECT. *TR

  24. Exterior lighting, Structure, Fuel/propulsion system, Mar 25, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT STATED THAT THE VEHICLE'S FLOOR WAS DAMP AND THERE WAS AN ODOR INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT WATER WAS SEEPING INTO THE VEHICLE THROUGH THE THIRD BRAKE LIGHT AND COLLECTING UNDERNEATH THE REAR SEAT CARPETS. THE DEALER REMOVED THE REAR BRAKE LIGHT AND REPLACED THE SEAL AND LIGHT. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V049000 (STRUCTURE) HOWEVER, THE FAILURE REOCCURRED TWO YEARS AFTER THE REPAIR. THE CONTACT MENTIONED THAT THE DRIVER INTERIOR DOOR LATCH SPRING FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT ALSO MENTIONED THE FUEL CAP FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE FOR ALL FAILURES WAS 40,000.

  25. Latches/locks/linkages, Feb 17, 2015

    TL* THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT NOTICED THAT BOTH REAR DOORS FAILED TO OPEN. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE CABLE THAT RELEASED THE LOCKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT BOTH REAR LATCHES AND LOCKS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 82,000.