2000 Ford Focus
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 3,738 owner complaints filed for this model year. This is the 2nd highest complaint count among 19 Focus model years with reports.
Of the 2000 reports, 252 involved a crash and 127 involved a fire. 158 people were injured and 9 people died.
What owners report most often
Recalls and investigations
EquipmentFeb 24, 2012
RIDE CONTROL, LLC (RIDE CONTROL) IS RECALLING CERTAIN READYMOUNT ASSEMBLIES, P/N 746641MT AND 746646MT, WITH CORRESPONDING AFTERMARKET CUSTOMER PART NUMBERS: GABRIEL G56944 AND GABRIEL G56945, AND PRIVATELY BRANDED PARTSMASTER WITH PART NUMBERS G68944 AND G68945. THE READYMOUNT ASSEMBLIES WERE SOLD AS AFTERMARKET SERVICE EQUIPMENT FOR USE ON CERTAIN 2000 THROUGH 2005 FORD FOCUS VEHICLES. THESE ASSEMBLIES WERE ASSEMBLED WITH A NUT WITHOUT THE NECESSARY WASHER. THE ABSENCE OF THE WASHER CAN ALLOW THE READYMOUNT ASSEMBLY TO PULL APART THE TOP MOUNT.
IF THE ASSEMBLY SEPARATES DURING INSTALLATION, IT COULD RESULT IN INJURY TO THE INSTALLER. IF THE ASSEMBLY SEPARATES WHILE THE VEHICLE IS IN MOTION, IT COULD RESULT IN SECONDARY DAMAGE TO THE VEHICLE AND POSSIBLY RESULT IN A VEHICLE CRASH.
RIDE CONTROL WILL NOTIFY OWNERS AND WILL SET UP PROCEDURES TO INSPECT, REPAIR, AND/OR REPLACE THE AFFECTED PARTS WITHOUT CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON MARCH 30, 2012. OWNERS MAY CONTACT RIDE CONTROL AT 1-800-999-3903.
Campaign 12E007000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lighting, headlightsAug 11, 2008
K2 MOTOR IS RECALLING 1,921 AFTERMARKET HEADLAMPS OF VARIOUS MODELS SOLD FOR USE ON THE ABOVE LISTED VEHICLES. THESE HEADLAMPS ARE MISSING THE AMBER SIDE REFLEX REFLECTOR WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER SIDE REFLEX REFLECTORS, THE LIGHTING VISIBILITY MAY BE AFFECTED, POSSIBLY RESULTING IN A VEHICLE CRASH.
K2 MOTOR WILL NOTIFY OWNERS AND OFFER A FULL REFUND. THE RECALL BEGAN ON DECEMEBER 17, 2008. OWNERS MAY CONTACT K2 MOTOR AT 1-909-839-2992.
Campaign 08E050000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Latches/locks/linkages, doors, latchFeb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Campaign 05V030000 on NHTSA.gov
Fuel system, gasolineNov 19, 2003
ON CERTAIN PASSENGER VEHICLES, CONTAMINATION OF THE FILTER IN THE FUEL DELIVERY MODULE (FDM) CAN REDUCE, AND EVENTUALLY BLOCK, THE FLOW OF FUEL TO THE ENGINE.
THIS MAY CAUSE ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS. OVER TIME, THE FILTER MAY BECOME SUFFICIENTLY BLOCKED TO CAUSE THE ENGINE TO STALL, WHICH COULD RESULT IN A CRASH.
THIS ACTION IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN AND IS NOT BEING CONDUCTED UNDER THE SAFETY ACT. ALL OWNERS WILL BE NOTIFIED OF THE PROBLEM, AND DEALERS WILL REPLACE THE FDM WITH A NEW DESIGN AT NO CHARGE IF THE OWNER REPORTS THAT THE VEHICLE EXHIBITS ANY OF THE IDENTIFIED SYMPTOMS. THE FREE REPLACEMENT WILL BE AVAILABLE FOR A PERIOD OF 10 YEARS FOLLOWING THE ORIGINAL PURCHASE OF THE VEHICLE, WITH NO MILEAGE LIMIT. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING NOVEMBER 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 03V482000 on NHTSA.gov
Steering, linkagesNov 6, 2002
CERTAIN PASSENGER VEHICLES HAVE LOOSE PINCH BOLTS THAT SECURE THE LOWER CONTROL ARM TO THE STEERING KNUCKLE HAVE BEEN REPORTED.
LOOSE PINCH BOLTS COULD EXHIBIT NOISE, VIBRATION AND, IN EXTREME CASES IF LEFT UNCORRECTED, SEPARATION OF THE JOINT OR FRACTURE OF THE BALL JOINT STUD, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE STEERING KNUCKLE PINCH BOLT FOR TIGHTNESS AND CORRECT AS NECESSARY. OWNER NOTIFICATION BEGAN FEBRUARY 10, 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.
Campaign 02V289000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesNov 6, 2002
CERTAIN PASSENGER VEHICLES EQUIPPED WITH ZETEC ENGINES, LOOSE OR BROKEN ATTACHMENTS AND MISROUTED BATTERY CABLES COULD LEAD TO CABLE INSULATION DAMAGE.
THIS, IN TURN, COULD CAUSE THE BATTERY CABLES TO SHORT RESULTING IN HEAT DAMAGE TO THE CABLES. BESIDES HEAT DAMAGE, THE "CHECK ENGINE" LIGHT MAY ILLUMINATE, THE VEHICLE MAY FAIL TO START, OR SMOKE, MELTING, OR FIRE COULD ALSO OCCUR.
DEALERS WILL INSPECT THE BATTERY CABLES FOR THE CONDITION OF THE CABLE INSULATION AND PROPER TIGHTENING OF THE TERMINAL ENDS. AS NECESSARY, CABLES WILL BE REROUTED, RETAINING CLIPS INSTALLED, AND DAMAGED BATTERY CABLES REPLACED. OWNER NOTIFICATION BEGAN FEBRUARY 10, 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.
Campaign 02V288000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsNov 29, 2001
THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2000-2001 FORD FOCUS PASSENGER VEHICLES, ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIOM, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, AND WISCONSIN. IN HIGH CORROSION AREAS, WHERE SALT IS USED ON ROADWAYS IN THE WINTER, THE REAR WHEEL BEARING SEAL RACE CAN EXPERIENCE SURFACE CORROSION. IF THIS CONDITION OCCURS, THE WHEEL BEARING SEALS COULD BECOME DAMAGED AND ALLOW CONTAMINATION TO ENTER THE WHEEL BEARINGS.
THE WHEEL BEARINGS COULD PREMATURELY WEAR AND CAUSE A NOTICEABLE NOISE. IF NOT REPAIRED, THIS CONDITION COULD PROGRESS TO THE POINT WHERE THE WHEEL BEGINS TO WOBBLE.
DEALERS WILL REPLACE THE REAR WHEEL BEARINGS AT NO COST TO THE CONSUMER. ADDITIONAL BEARING SEALS WILL ALSO BE INSTALLED TO ENSURE A SMOOTH RIDE. THIS PROGRAM WILL BE IN EFFECT UNTIL DECEMBER 31, 2002, REGARDLESS OF MILEAGE. EVEN IF THE VEHICLE HAS ALREADY BEEN SERVICED UNDER RECALL CAMPAIGN 00S31, FORD HAS TAKEN ADDITIONAL STEPS TO KEEP THE WHEEL BEARINGS IN TOP SHAPE. OWNERS CAN CONTACT FORD AT 1-866-436-7332, CONCERNING THIS PROGRAM.
Campaign 01I017000 on NHTSA.gov
Visibility, windshield wiper/washer, motorAug 8, 2001
VEHICLE DESCRIPTION: PASSENGER CARS, SPORT UTILITY VEHICLES, AND LIGHT AND MEDIUM DUTY PICKUP TRUCKS. A SWITCH LOCATED IN THE PLASTIC COVER OF THE WIPER MOTOR GEAR CASE COULD MALFUNCTION AND OVERHEAT, POTENTIALLY RESULTING IN LOSS OF INTERMITTENT WIPER FUNCTION, LOSS OF WIPER PARK FUNCTION, COMPLETE LOSS OF WIPER FUNCTION, OR IGNITION OF THE PLASTIC COVER MATERIAL. SWITCH MALFUNCTION IS MOST LIKELY TO OCCUR WHEN THE INTERMITTENT SETTING OF THE WIPERS IS BEING USED, OR WHEN SNOW OR ICE OBSTRUCTS THE BLADES FROM RETURNING TO THE "PARKED" POSITION AT THE BOTTOM OF THE WINDSHIELD. THESE VEHICLES WERE BUILT AT THE FOLLOWING ASSEMBLY PLANTS: ATLANTA PLANT FROM 2/11/00 THROUGH 7/31/00; CHICAGO PLANT FROM 2/14/00 THROUGH 8/4/00; KANSAS CITY PLANT FROM 2/26/00 TO 9/4/00; KENTUCKY TRUCK PLANT FROM 2/18/00 TO 8/31/00; MICHIGAN TRUCK PLANT FROM 2/23/00 THROUGH 8/3/00; NORFOLK PLANT FROM 2/21/00 THROUGH 7/27/00; WAYNE STAMPING AND ASSEMBLY PLANT FROM 2/25/00 THROUGH 8/15/00; AND WIXOM PLANT FROM 2/15/00 THROUGH 8/8/00.
LOSS OF VISIBILITY WHILE DRIVING INCREASES THE RISK OF A CRASH.
DEALERS WILL INSPECT THE DATE CODE ON THE WIPER MOTOR. MOTORS BUILT WITH THE SUSPECT TIME FRAME WILL HAVE THE WIPER MOTOR GEAR CASE COVER REPLACED. OWNER NOTIFICATION BEGAN AUGUST 20, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-866-436-7332.
Campaign 01V258000 on NHTSA.gov
Seats, front assembly, reclinerDec 14, 2000
VEHICLE DESCRIPTION: STATION WAGONS AND 3-DOOR VEHICLES. THE SUBJECT VEHICLES HAVE A FOLDING 60/40 SECOND SEAT THAT BECOMES A LOAD FLOOR IN THE FOLDED POSITION. WHEN THE 60% PORTION OF THE SEAT IS FOLDED DOWN AND A LOAD IS APPLIED TO THE FRONT EDGE OF THE LOAD FLOOR, THE OUTBOARD HINGE PIVOT COULD DISENGAGE FROM THE HINGE.
IF THE SEAT IS THEN RETURNED TO THE UPRIGHT POSITION WITHOUT RE-ENGAGING THE HINGE PIVOT, THE SEAT AND SEAT BELTS MAY NOT PROVIDE THE INTENDED LEVEL OF PERFORMANCE IN THE EVENT OF A CRASH.
DEALERS WILL INSTALL A REVISED SEAT BACK HINGE PIVOT.
Campaign 00V418000 on NHTSA.gov
Electrical system, wiringDec 6, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES. A DECKLID WIRE HARNESS CAN FATIGUE AND DEVELOP BROKEN WIRES IN THE BEND AREA OF THE WIRE HARNESS.
THIS COULD RESULT IN EITHER A LOSS OF INDIVIDUAL LAMP FUNCTIONS, OR IN THE CASE OF A SHORT OF THE BROKEN WIRES THAT CAUSES A FUSE TO OPEN, IN THE LOSS OF STOP LAMP OR TAIL LAMP FUNCTION. LOSS OF STOP LAMP OR TAIL LAMP FUNCTION COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL REPLACE THE DECKLID WIRE HARNESS.
Campaign 00V411000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsOct 12, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THE REAR WHEEL HUB RETAINING NUTS CAN LOOSEN AND ALLOW THE LEFT REAR WHEEL AND BRAKE DRUM ASSEMBLY TO SEPARATE FROM THE VEHICLE.
THIS CONDITION COULD RESULT IN A VEHICLE CRASH.
DEALERS WILL INSPECT THE REAR WHEEL BEARINGS AND INSTALL A REAR WHEEL RETENTION CAP TO PREVENT LEFT REAR WHEEL SEPARATION. OWNER NOTIFICATION BEGAN OCTOBER 12, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 00V303000 on NHTSA.gov
Vehicle speed control, cablesOct 12, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH SPEED CONTROL AND AUTOMATIC TRANSMISSION. A SPEED CONTROL CABLE COULD HAVE A CORE WIRE THAT IS LONG ENOUGH TO CATCH ON THE SLEEVE AT THE THROTTLE BODY END OF THE CABLE DURING WIDE-OPEN THROTTLE ACCELERATION.
A THROTTLE THAT DOES NOT RETURN TO IDLE COULD RESULT IN REDUCED VEHICLE CONTROL AND, POTENTIALLY, A VEHICLE CRASH.
DEALERS WILL INSPECT THESE VEHICLES AND, IF NECESSARY, REPLACE THE SPEED CONTROL CABLE. OWNER NOTIFICATION BEGAN OCTOBER 12, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
Campaign 00V302000 on NHTSA.gov
Structure, frame and membersAug 11, 2000
VEHICLE DESCRIPTION: PASSENGER VEHICLES. CERTAIN VEHICLES FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT." THE RESULTANT HIC(D) VALUE AT ONE TARGET LOCATION AP1, LOCATED ON THE TRIM PANEL AT THE JUNCTURE OF THE A-PILLAR AND ROOF SIDE RAIL, MAY BE GREATER THAN DESIGN INTENT.
IN THE EVENT OF A CRASH, AN OCCUPANT CONTACTING THAT LOCATION MAY NOT BE PROVIDED THE INTERIOR IMPACT PROTECTION INTENDED.
DEALERS WILL REMOVE THE LEFT AND RIGHT SIDE B-PILLAR AND A-PILLAR TRIM PANELS, REVISE THE HEADLINER EDGE NEAR THE TOPS OF THE A-PILLARS TO ACCEPT THE NEW A-PILLAR TRIM PANELS WITH THEIR ENERGY ABSORBING TUBES, AND INSTALL THE NEW A-PILLAR AND THE OLD B-PILLAR TRIM PANELS.
Campaign 00V218000 on NHTSA.gov
Vehicle speed controlDec 3, 1999
VEHICLE DESCRIPTION: PASSENGER VEHICLES EQUIPPED WITH SPEED CONTROL. THE SPEED CONTROL CABLE END FITTING CAN ALLOW WATER TO ENTER THE SPEED CONTROL SERVO ASSEMBLY. IF THIS OCCURS, CORROSION IN THE SERVO ASSEMBLY COULD DEVELOP AND CAUSE INTERMITTENT SPEED CONTROL OPERATION OR PREVENT THE THROTTLE FROM RETURNING TO IDLE.
A THROTTLE THAT DOES NOT RETURN TO IDLE COULD RESULT IN UNEXPECTED ACCELERATION, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE SPEED CONTROL CABLE (WITH A NEW CABLE THAT INCORPORATES A GLASS-FILLED END CAP) AND INSPECT THE ASSEMBLY FOR INTERNAL CORROSION. SERVOS WITH EVIDENCE OF CORROSION WILL ALSO BE REPLACED. OWNERS ARE ADVISED NOT TO USE THE SPEED CONTROL UNTIL THE VEHICLES ARE REPAIRED.
Campaign 99V346000 on NHTSA.gov
Representative owner complaints: service brakes
414 reports, newest first. Show all
Service brakes, Hydraulic, Jul 11, 2005
DT: THE BRAKES MAKE A NOISE LIKE IT IS A DUMP TRUCK STOPPING. WHEN THE CONSUMER HITS THE BRAKES THE VEHICLE DOES NOT STOP IMMEDIATELY. HE CHANGED THE BRAKE SHOES TWICE AND THEN TOOK THE VEHICLE TO THE DEALERSHIP. WHILE AT THE DEALERSHIP, THEY FOUND A SERVICE BULLETIN AND THE CONSUMER HAS TO PAY TO REPLACE THE LINING AND MAGNETS. THE PROBLEM WITH THE BRAKES HAS ALWAYS OCCURRED, BUT IT IS NOT EVERY TIME YOU HIT THE BRAKES. THIS VEHICLE IS STILL UNDER AN EXTENDED WARRANTY AND IT IS NOT COVERED. CONSUMER HAS CALLED THE FEDERAL TRADE COMMISSION AND HAS A REFERENCE NUMBER, 6397393. *NM
Service brakes, Hydraulic, Apr 20, 2005
VEHICLE EXPERIENCED A CATASTROPHIC BRAKE FAILURE. WHILE DRIVING AT APPROXIMATELY 45 MPH DRIVER APPLIED THE BRAKES AND THE PEDAL WENT TO THE FLOOR AND VEHICLE CONTINUED TO MOVE FORWARD. DRIVER TRIED TO PUMP THE BRAKES BUT IT DID NOT HELP. OWNER CONTACTED THE MANUFACTURER, WHO TOLD THE OWNER THAT THERE WAS NO KNOWN RECALL FOR THIS DEFECT, AND THERE WAS NOTHING ELSE THEY COULD DO. *AK
Steering, Suspension, Service brakes, Hydraulic, Engine and engine cooling, Fuel system, Gasoline, Electrical system, Visibility, Air bags, Seat belts, Latches/locks/linkages, Equipment, Apr 6, 2005, crash, fire
FATALITY VEHICLE FIRE, DEC. 8 2004. MY HUSBAND IS THE ORIGINAL OWNER OF A 2000 FORD FOCUS, SUBJECT TO NUMEROUS SERVICE VISITS TO BILL BROWN FORD, LIVONIA MI FOR: IGNITION, STEERING COLUMN, WHEEL BEARING, BRAKE, REAR WINDOW CONTROL, SEAT BELT &TRUNK LATCHES, OVERHEAD LIGHT AND ENGINE LIGHT. THE VACUUM LINE & FUEL PUMP & VALVE ASSEMBLY WERE REPLACED 2/03, FOLLOWED BY STALLING. IN 6/03, A/C COMPRESSOR & MANIFOLD LINE REPLACED. FUEL LINE & PUMP FAILURE IN 8/03, RESULTED IN GASOLINE SPILL ON RESIDENTIAL STREET MINUTES AFTER PARKING. BOGGING FOLLOWED REPAIRS, PCM REPROGRAMMED & LEAKING PVC TUBE REPLACED 1/04. FUEL PUMP AGAIN REPLACED. IN 8/04, OUR 24 YEAR OLD SON TOOK OWNERSHIP OF THIS PROBLEMATIC CAR. WE ARE UNCERTAIN AS TO WHETHER VEHICLE MALFUNCTION CAUSED A 35 MPH COLLISION WITH A FIRE HYDRANT. AN IMMEDIATE ENGINE EXPLOSION AND FUEL FED FIRE TRAPPED MY SON AND HIS PASSENGER. DESCRIBED BY POLICE AS A RELATIVELY MINOR CRASH WHICH WOULD NOT BE EXPECTED TO CLAIM LIVES, THE SUBSEQUENT UNEXPLAINED ENGINE FIRE CLAIMED TWO YOUNG LIVES. A MALFUNCTIONING DRIVER'S AIRBAG WAS ALSO DETECTED. THIS INCIDENT WAS ORIGINALLY REPORTED TO NHTSA BY MY HUSBAND (#10104088). I AM SUPPLYING THESE ADDITIONAL FACTS FOR YOUR CLARIFICATION. PLEASE CORRECT YOUR POSTING OF "0" INJURIES AS THERE WERE 2 FATALITIES. PLEASE TAKE EFFECTIVE ACTION TO SAVE LIVES, AS THESE TROUBLE PLAGUED VEHICLES SEEM TO BECOME MORE LETHAL AS THEY AGE. CONFIRMATION OF RECEIPT OF THIS INFORMATION IS REQUESTED. *NM *SC *JB
Service brakes, Hydraulic, Mar 19, 2005, crash
FOR THE EVENTS OF THE FINAL FAILURE; I WAS ATTEMPTING TO STOP AT A RED LIGHT THAT I DID NOT SEE AT FIRST. THOUGH I HAD PLENTY OF ROOM TO STOP MY VEHICLE BEFORE HITTING SOMEONE I WAS NOT ABLE TO STOP DUE TO THE BRAKES LOCKING UP. I HAD AT LEAST TWO AND A HALF CAR LENGHTS BETWEEN ME AND THE INTERSECTION. I BELIEVE AS A RESULT IN THE BRAKES LOCKING UP I WAS UNABLE TO STOP AND T-BONED ANOTHER CAR. MY CAR WAS TOTALLED. I HAVE HAD OTHER PROBLEMS WITH THE BRAKES LOCKING UP AND NOTHING WAS DONE TO REPAIR THE PROBLEM BECAUSE THE SERVICE PEOPLE COULD NOT DUPLICATE THE PROBLEM SO THEY DID NOT KNOW WHAT TO FIX. *AK
Service brakes, Hydraulic, Wheels, Feb 20, 2005
ON 19 FEB 2005 I WENT TO HAVE MY REAR BRAKES REPLACED ON MY 2000 FORD FOCUS. WHEN THEY WENT TO REPLACE THE REAR BRAKES, THEY FOUND THAT THE REAR WHEEL BEARINGS WERE SEIZED TO THE REAR SPINDLE. I HAD RECALL #01B85B DONE ON 27 DEC 2001 TO PREVENT THIS. BUT IT DID NOT HELP. *JB
Service brakes, Hydraulic, Electrical system, Latches/locks/linkages, Wheels, Equipment, Feb 16, 2005
WHILE DRIVING THE DASH LIGHT BEGAN TO FLICKER THEN THE VEHICLE SHUT DOWN SUDDENLY WHILE IN GEAR. *NM CAMPAIGN ID NUMBER : 00V411000. THE CONSUMER WAS TOLD THAT THE POWER CABLE TO THE BATTERY WAS THE RESULT OF THE PROBLEM. CAMPAIGN ID NUMBER : 02V288000. THE CONSUMER WAS TOLD BY THE SERVICE DEPARTMENT THAT THIS IS A PROBLEM BECAUSE THE VEHICLE COULD EXPLODE. THE WARRANTY COMPANY TURNED THE CONSUMER DOWN STATING THAT THE PROBLEM WAS NOT PART OF THE WARRANTY. THE KEY GETS STUCK IN THE VEHICLES IGNITION AND WOULD NOT COME OUT. THE DOORS WOULD NOT CLOSE PROPERLY AND REMAINED OPEN WHILE THE VEHICLE WAS IN GEAR. WHEN THE TIRE WAS REMOVED THE CONSUMER NOTICED THAT THE WHEEL WAS MISSING A LUG NUT. CAMPAIGN ID NUMBER : 00V303000 THE AIR VENT DID NOT STAY OPEN WHEN THE A/C WAS ON HIGH. THE BRAKES HOWLED LIKE A WOUNDED DOG FROM THE TIME OF PURCHASE. PADS AND ROTORS NEEDED TO BE REPLACED. *TC
Service brakes, Hydraulic, Feb 7, 2005
2000 FORD FOCUS SE WHEEL LOCKED UP.***NO ANSWER REQUIRED***. *MR DEALERSHIPS WANTS TO CHARGE CONSUMER $350 FOR A NEW CYLINDER. CONSUMER FEELS THERE SHOULD BE A RECALL. *TT *NM
Suspension, Service brakes, Hydraulic, Engine and engine cooling, Tires, Jan 31, 2005
THE VEHICLE'S BRAKES HAD TO BE REPLACED ABOUT EVERY THREE MONTHS. *NM THE REAR END WAS UNABLE TO BE LINED UP, IF SO, THE VEHICLE WOULD FISHTAIL BACK AND FORTH AND THE CONSUMER WOULD UNABLE TO DRIVE THE VEHICLE. THE TIRES WERE OUT OF ROUND AND THE VEHICLE WOULD RUN ROUGH, ESPECIALLY WHEN GOING UP HILLS. *SC *JB
Service brakes, Hydraulic, Electrical system, Jan 5, 2005, crash
WHILE GOING 65 MPH, A VEHICLE PULLED OFF THE RAMP IN FRONT OF THE CONSUMER. THE CONSUMER APPLIED THE BRAKES AND THEY FAILED TO WORK. THE CONSUMER LOST CONTROL OF THE VEHICLE. *SC ALL OF THE LIGHTS ON THE VEHICLES DIGITAL METERS WHERE BLINKING. THE VEHICLE FLIPPED THREE TIMES AND LANDED ON THE ROOF. PRIOR TO THE ACCIDENT THE VEHICLE HAD ELECTRICAL AND BRAKE PROBLEMS. ALL THE DIGITAL FIGURES ON THE DASH WOULD BLINK ON AND OFF. *TC *JB
Service brakes, Hydraulic, Dec 24, 2004
1.) BRAKE LIGHT FLICKERED, BUT BRAKES WORKED, ON 40 MILE COMMUTE FROM WORK TO HOME. 2.) BRAKES FAILED COMPLETELY (PEDAL WENT TO FLOOR) AS I STOPPED CAR IN MY GARAGE. INSPECTION REVEALED FRONT DRIVER BRAKE LINE CUT OPEN BY INNER PLASTIC WHEEL WELL COVER-I HAVE DIGITAL PICTURES. LOST ALL FLUID IN UPPER RESOVOIR. OLD PARTS ARE AVAILABLE. 3.)BRAKE LINE WAS REPLACED, PLASTIC WHEEL WELL COVER WAS TRIMMED AWAY FROM BRAKE LINE.*AK
Service brakes, Hydraulic, Nov 12, 2004
FRONT BRAKES ARE NOT COMPATIBLE WITH THE VEHICLE, ONCE THE VEHICLE HITS 10, 000 MILES THE BRAKES BECOME DEFECTIVE, THE ROTORS AND THE PADS WORE OUT TO THE METAL. *AK
Service brakes, Hydraulic, Oct 22, 2004
WHILE APPLYING THE BRAKES PEDAL WENT TO THE FLOOR. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED.*AK
Service brakes, Hydraulic, Equipment, Oct 13, 2004
TO WHOM IT MAY CONCERN, OWN A 2000 FORD FOCUS ZX3, I HAVE HAD THIS CAR IN FOR MORE REPAIRS & RECALLS THEN I CAN COUNT. THE MOST RECENT VISIT TO THE DEALER (COLLEY FORD, GLENDORA, CA.) FOR A RECALL (PROGRAM) AND TO HAVE THE BRAKES SERVICED WAS ON 10/02/2004, I WAS TOLD AFTER 3 DAYS THAT THE CLUTCH HAD A BURNT SMELL, THE BATTERY HAD TO BE REPLACED, AS WELL AS THE SPARK PLUG WIRES, SOME HOSE, AND THAT THE BRAKE ROTORS WOULD HAVE TO BE TURNED (THIS IS THE SECOND SET OF ROTORS ON THIS CAR THAT HAS 37000 MILES). PLEASE HELP ME I AM AT THE END OF MY ROPE WITH THIS CAR AND DON'T KNOW WHERE TO TURN. I CANT WIN WITH THE DEALER OR FORD MOTOR COMPANY..... WHAT SHOULD I DO, WHAT CAN I DO? THE FEALER WILL NOT HELP & FORD WILL NOT HELP. I STILL HAVE NOT BEEN ABLE TO HAVE THE CAR FIT YET, IM WAITING TO HEAR FROM THE DEALER. PLEASE HELP THANK YOU FOR YOUR TIME REGARDS JERI WILLIAMS 24/7 (626) 272-9518 . *AK
Service brakes, Hydraulic, Oct 2, 2004
REAR BRAKES HAD AN EXTREME NOISE COMING FROM THEM. UPON EXAMINATION I FOUND IT TO BE A LOOSING OF THE REAR WHEEL BEARING NUTS, CAUSING THE DRUM TO RUB THE BRAKE PADS. *AK I TIGHTENED THE NUTS AS UNTIL I REPLACE THE BRAKES.
Service brakes, Hydraulic, Oct 1, 2004
WHILE APPLYING THE BRAKE PEDAL CONSUMER HEARD A LOUD SQUEAKING NOISE, AND THE VEHICLE FAILED TO STOP COMPLETELY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT BRAKE ROTORS AND PADS NEEDED TO BE REPLACED, AND REPLACED THEM THREE TIMES. HOWEVER, THE PROBLEM RECURRED. *AK
Suspension, Service brakes, Air, Aug 13, 2004
PURCHASED 2000 FORD FOCUS 7/2000 2/00 SAFETY RECALL ON REAR WHEEL BEARINGS INDICATES LOUD GRINDING CLUNKING NOISE. 1/01 RECALL ON THE A-PILLAR TRIM PANELS COMPLAINED ABOUT MY REAR BRAKES SQUEAKING CAUSEWAY FORD MANAHAWKIN NJ FOUND NOTHING HOWEVER THEY REPLACED REAR BRAKES AND ROTATED TIRES 10/01 RECALL WIPER MOTOR PACK I COMPLAINED ABOUT FRONT BRAKES SQUEAKING FORD CLEANED AND DEGLAZED FRONT BRAKE PADS AND DID ANOTHER TIRE ROTATION 12/01 RECALL REAR WHEEL BEARINGS CONSTANT WOBBLE AND GRINDING NOISE FROM REAR TIRES SQEAK CONTINUES ON BRAKES 6/02 HUMMING NOISE FROM TIRES ROAD TEST CONFIRMS NOISE COMING FROM FRONT LEFT TIRE THEY ROTATED MY TIRES NOISE CONTINUES FORD SAY I NEED NEW TIRES I AM AT 31,000 MILES 7/02 GOT A FLAT FIRESTONE REPAIRED PATCHED TIRE WAS "OK" 8/02 POWER STEERING PUMP TO BE REPLACED 10/02 CONTINUING LOUD NOISE IN REAR TRACED TO FAILED BEARING FORD SAYS THEY DID SERVICE ON A PREVIOUS RECALL. 10/02 LOUD HUMMING NOISE IN FRONT FORD INSPECTION REVEALED A CHOPPY TIRE THEY ROTATED TIRES FRONT TO BACK 10/02 AT 38,400 MILES PURCHASED 4 FIRESTONE TIRES 3/03 RECALL PINCH BOLT 5/03 BRAKES CONTINUE TO SQUEAK, GRIND, TURNS OUT FRONT ROTORS ARE SHOT AT 48,000 MILES REPLACED FRONT ROTORS COMPLETE FRONT DISC BRAKE JOB BENDIX BY TRANZ CONNECTION 8/03 ALTERNATOR TO BE REPLACED CAR DIES WHILE DRIVING, STUCK IN MASS. FOR 4 DAYS PRECISION AUTO BODY. 12/03 CHECK ENGINE LIGHT ON DOESNT GO OUT BROUGHT TO FIRESTONE NEED TO RESET COMPUTER 12/03-12/04 CAR IS STALLING CLOSE TO 1/4 OF A TANK OF GAS, I ATTRIBUTE THIS TO NOT HAVING ENOUGH GAS IN CAR AND TRY TO AVOID 12/04 RECALL ON FUEL PUMP 2/04 LOWER RADIATOR HOSE CLAMP TO BE REPLACED 7/04 LOUD HUMMING GRINDING NOISE WHILE DRIVINGBRING TO FIRESTONE FIND A CRAKED COIL SPRING CAN LEAD TO THE TIRE SEPERATING FROM THE CAR FRONT RIGHT WHEEL NEEDS STRUT ASSEMBLY WITH COIL SPRING MOUNT BEARING BELLOW WITH ALINGMENT BACK BREAKS LEAKING WHEEL CYLINDER. *AK
Service brakes, Hydraulic, Fuel system, Gasoline, Exterior lighting, Equipment, Apr 3, 2004
THIS IS A CRAP CAR, I CAN ONLY HOPE FOR THE BEST OF THE NEXT FEW YEARS AS I HAVE PAID OFF THE [XXX] THING. 2000 FORD FOCUS. FUEL PUMP FAILED AND REPLACED AT DEALERSHIP WHO IN RETURN REFUSED TO GIVE BACK THE FULL TANK OF GAS I THOUGHT I HAD (I FILLED UP THAT MORNING AND BROUGHT IT STRAIGHT THERE) ANOTHER MALFUNCTION??? THEY SAY I BROUGHT IT IN AT 1/4 TANK???? THE CAR STILL SPUTTERS!!!! WHAT THE [XXX]. ALSO>>>>>PAINT IS HORRIBLY PEELING OFF TRUNK. MY CAR WILL BE GREEN IN NO TIME. AGAIN DEALER WONT EVEN ANSWER PHONE CALLS BECAUSE I AM OFF WARRANTY (AS IF DRIVING MILES WOULD ACTUALLY HAVE ANYTHING TO DO WITH THE PEELING OF PAINT) MOISTURE IN THE FRONT HEADLIGHT NEVER GOES AWAY. AND QUITE FRANKLY I DON'T FEEL LIKE REPLACING THE ROTORS AND PADS EVERY 15000 MILES!!!! CHEVY HERE I COME! *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Hydraulic, Mar 24, 2004
WHILE BRAKING THE CONSUMER HEARD A LOUD SQUEAKING NOISE COMING FROM THE BRAKES. THE DEALERSHIPS MECHANIC REPAIRED THE PROBLEM, HOWEVER THE PROBLEM RECURRED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Service brakes, Hydraulic, Mar 10, 2004
CONSISTENT AND COSTLY BRAKE PROBLEMS ON MY 2000 FORD FOCUS - VIN [XXX]. RECENTLY, ON FEB 26, 2004, BOB BAKER FORD, SAN DIEGO SERVICED/REPLACED MY FRONT ROTORS & PADS - COSTING $483. MY REAR BRAKES WERE PREVIOUSLY SERVICED DUE TO LOUD SQUEAL (DEGLAZED, DR SANDED) ON MARCH 21, 2003; OCTOBER 25, 2002; AND AUGUST 23, 2002. ARE ROTORS NORMALLY REPLACED AT 18625 MILES? I EMAILED FORD MOTOR COMPANY [XXX] ON 2/26/04, AND THEY PHONED ME THE NEXT DAY. FORD MOTOR STATED MY PROBLEM WAS DUE TO THE PREVIOUS OWNER'S EXCESSIVE USE OF THE BRAKES, AND THEY WOULD FORWARD MY COMPLAINT TO THEIR ENGINEER DEPARTMENT.*AK UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service brakes, Hydraulic, Electrical system, Mar 3, 2004
IT WAS HARD TO TURN THE KEY IN THE IGNITION SWITCH, AND THE CONSUMER WAS UNABLE TO START THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE VEHICLE ALSO HAD BRAKE PROBLEMS. *NM
Service brakes, Hydraulic, Feb 13, 2004, crash
CONSUMER COMPLAINED ABOUT BRAKE FAILURE. WHILE DRIVING ON THE FREEWAY CONSUMER PUT FOOT ON THE BRAKES TO SLOW DOWN, BUT THE VEHICLE DID NOT STOP. CONSUMER LIFTED FOOT, THEN TOUCHED THE BRAKES AGAIN, AND VEHICLE DID NOT STOP. AFTER BEING ABLE TO STOP CONSUMER GOT OFF THE FREEWAY AND TRAVELED ON A MAIN STREET, AND VEHICLE WAS DOING THE SAME THING. WHILE ON THE WAY TO THE DEALER CONSUMER ATTEMPTED TO STOP AT A TRAFFIC LIGHT, BUT COULD NOT STOP, VEHICLE KEPT GOING AND WENT THROUGH A RED LIGHT, RESULTING IN A BROAD SIDE COLLISION. THERE WERE NO INJURIES. *AK CONSUMER RECEIVED INFORMATION FROM INSURANCE SAYING THAT THERE WAS RECALL IN REGARDS TO THE POWER FAILURE OF VEHICLE. CONSUMER CALLED FORD MOTOR COMPANY TO CHECK VEHICLE BUT THEY REFUSED. *LA
Service brakes, Hydraulic, Electrical system, Structure, Feb 10, 2004
OTHER THAN THE RECALLS AND THE BRAKES SQUEAKING CONSTANTLY, EVERYTHING WAS FINE WITH MY 2000 FOCUS UP UNTIL 1 MONTH AFTER THE WARRANTY EXPIRED. ALMOST ONE MONTH TO THE DAY, THE INSTRUMENT CLUSTER STOPPED WORKING. FORD WOULD REPLACE IT AT A COST OF AT LEAST $500, SO I REPLACED IT MYSELF BY ORDERING A PART ON LINE FOR A TOTAL OF $45. A COUPLE OF MONTHS LATER, THE IGNITION CYLINDER WOULD NOT ALLOW THE KEY TO FIT ALL THE WAY IN AND AS A RESULT THE CAR WAS NOT ABLE TO START, RESULTING IN A COST OF AROUND $300 TO REPLACE. I AM BEGINNING TO SEE THE STALLING PROBLEM FROM THE FAULTY FUEL PUMP. NOW MY AUTOMATIC DOOR LOCKS AND TRUNK RELEASE JUST STOPPED WORKING AND THE CAR IS MAKING A VERY ODD GRINDING NOISE WHEN YOU TURN. IT WOULD BE ONE THING IF I WAS THE ONLY ONE WITH THESE PROBLEMS, BUT THE FACTS ARE OUT THERE AND MANY, MANY, MANY PEOPLE ARE ALL HAVING THE EXACT SAME PROBLEMS! I HAVE WRITTEN TO FORD MAIN OFFICES AND MY LOCAL FORD DEALERSHIP SERVERAL TIMES ON THESE MATTERS AND I HAVE NEVER HEARD ANYTHING BACK. I HONESTLY AM NEVER BUYING A FORD VEHICLE AGAIN.*AK
Service brakes, Hydraulic, Feb 5, 2004
FRONT BRAKE AND ROTOR REPLACEMENT AT 25,000 MILE SERVICE, NO WARRANTY COVERAGE. *JB
Service brakes, Hydraulic, Jan 29, 2004
WHEN DEPRESSING THE BRAKE PEDAL CONSUMER HEARD A GRINDING NOISE, CAUSING THE VEHICLE TO HAVE EXTENDED STOPPING DISTANCE. CONSUMER TOOK VEHICLE TO THE DEALER TO BE INSPECTED, AND MECHANIC DETERMINED THAT FRONT ROTORS WERE WEARING OUT. *AK
Service brakes, Hydraulic, Visibility, Tires, Jan 28, 2004
I BOUGHT MY FOCUS IN 2000. SINCE THEN I HAVE SUFFERED 2 BLOWOUTS THAT NEITHER FORD OR FIRESTONE WOULD FIX. I'VE HAD BRAKE PADS REPLACED ONCE AND NOW HAVE TO HAVE BRAKEPADS AND ROTOR REPLACED. SOMETIMES THE KEY WON'T TURN THE IGNITION. AND OF COURSE THIS MORNING (ONE OF THE COLDEST DAYS WE'VE HAD) SOMETHING HAS GONE WRONG WITH THE HEATER. *AK