2002 Ford Focus
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,014 owner complaints filed for this model year. This is the 9th highest complaint count among 19 Focus model years with reports.
Of the 2002 reports, 85 involved a crash and 24 involved a fire. 82 people were injured and 1 person died.
What owners report most often
Recalls and investigations
EquipmentFeb 24, 2012
RIDE CONTROL, LLC (RIDE CONTROL) IS RECALLING CERTAIN READYMOUNT ASSEMBLIES, P/N 746641MT AND 746646MT, WITH CORRESPONDING AFTERMARKET CUSTOMER PART NUMBERS: GABRIEL G56944 AND GABRIEL G56945, AND PRIVATELY BRANDED PARTSMASTER WITH PART NUMBERS G68944 AND G68945. THE READYMOUNT ASSEMBLIES WERE SOLD AS AFTERMARKET SERVICE EQUIPMENT FOR USE ON CERTAIN 2000 THROUGH 2005 FORD FOCUS VEHICLES. THESE ASSEMBLIES WERE ASSEMBLED WITH A NUT WITHOUT THE NECESSARY WASHER. THE ABSENCE OF THE WASHER CAN ALLOW THE READYMOUNT ASSEMBLY TO PULL APART THE TOP MOUNT.
IF THE ASSEMBLY SEPARATES DURING INSTALLATION, IT COULD RESULT IN INJURY TO THE INSTALLER. IF THE ASSEMBLY SEPARATES WHILE THE VEHICLE IS IN MOTION, IT COULD RESULT IN SECONDARY DAMAGE TO THE VEHICLE AND POSSIBLY RESULT IN A VEHICLE CRASH.
RIDE CONTROL WILL NOTIFY OWNERS AND WILL SET UP PROCEDURES TO INSPECT, REPAIR, AND/OR REPLACE THE AFFECTED PARTS WITHOUT CHARGE TO THE OWNER. THE SAFETY RECALL BEGAN ON MARCH 30, 2012. OWNERS MAY CONTACT RIDE CONTROL AT 1-800-999-3903.
Campaign 12E007000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lighting, headlightsAug 11, 2008
K2 MOTOR IS RECALLING 1,921 AFTERMARKET HEADLAMPS OF VARIOUS MODELS SOLD FOR USE ON THE ABOVE LISTED VEHICLES. THESE HEADLAMPS ARE MISSING THE AMBER SIDE REFLEX REFLECTOR WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER SIDE REFLEX REFLECTORS, THE LIGHTING VISIBILITY MAY BE AFFECTED, POSSIBLY RESULTING IN A VEHICLE CRASH.
K2 MOTOR WILL NOTIFY OWNERS AND OFFER A FULL REFUND. THE RECALL BEGAN ON DECEMEBER 17, 2008. OWNERS MAY CONTACT K2 MOTOR AT 1-909-839-2992.
Campaign 08E050000 on NHTSA.gov
Fuel system, gasolineJun 13, 2006
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.
Campaign 06E056000 on NHTSA.gov
Exterior lightingMay 24, 2006
CERTAIN CK MOTORSPORTS COMBINATION HEADLIGHTS, CLEAR CORNER, BUMPER, AND SIDE MARKER LIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON THE PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
CK MOTORSPORT WILL NOTIFY OWNERS AND REPLACE THE NONCOMPLIANT LAMPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 1, 2006. OWNERS MAY CONTACT CK MOTORSPORT AT 1-909-610-7211.
Campaign 06E049000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Latches/locks/linkages, doors, latchFeb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Campaign 05V030000 on NHTSA.gov
Representative owner complaints
1,014 reports, newest first.
Fuel system, Gasoline, Aug 16, 2005
RE: EA02022 FUEL PUMP IS FAILING. CAR STALLS AT IDLE. *JB
Fuel system, Gasoline, Aug 15, 2005
DT: THE CONSUMER STATES THAT 2002 FORD FOCUS ZX5 WAS HAVING FUEL ECONOMY PROBLEMS. THE CONSUMER INDICATED THE FUEL DELIVERY SYSTEM WAS OPERATING POORLY AND FUEL WAS SURGING AND HESITATING. WHEN GOING DOWN HILL THE CAR ROCKETED AND HAD TO HIT THE BRAKES. THE CONSUMER CONTACTED FORD ON NUMEROUS OCCASIONS AND COMPLAINED THAT CAR WAS NOT GETTING GOOD FUEL MILEAGE AND WAS NOT WORKING CORRECTLY. THE CONSUMER TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THAT THERE WAS NOTHING WRONG. *AK
Engine and engine cooling, Aug 13, 2005
I OWN A 2002 FORD FOCUS WITH APPROXIMATELY 44,000 MILES. I RECENTLY HAD TO REPLACE THE EVAPORATOR CORE WHICH COST ME $900.00, I WAS QUOTED A PRICE OF $1,100.00 THROUGH THE FORD DEALER. I WOULD EXPECT THAT A MAJOR PART LIKE THIS WOULD HAVE A LONGER LIFE THAN THIS. THE FORD DEALER REFUSED TO SELL THE PART TO AN OUTSIDE SOURCE AND STATED THEY WERE SAVING THE 11 THEY HAD ON HAND FOR THEIR OWN CUSTOMERS, AS THIS PART HAS BEEN A PROBLEM IN THE FOCUSES. WE HAD TO PAY AN ADDITIONAL $50.00 TO SPECIAL ORDER. IF THIS IS THE CASE THAN WHY HASN'T THERE BEEN A RECALL ON THIS PART. I FEEL I SHOULD NOT BE REPLACING MAJOR PARTS ON A VEHICLE WITH ONLY 44,000 MILES ON AND ANOTHER 3 YEARS OF PAYMENTS.*JB
Electrical system, Aug 12, 2005
DT: 2002 FORD FOCUS, THE VEHICLES IGNITION CYLINDER WILL NOT TURN, CONSUMER STATES THAT YOU CAN PLACE THE KEY IN THE IGNITION BUT IT WILL NOT TURN TO START THE VEHICLE, THIS OCCURS DURING ANY WEATHER, THE CONSUMER HAS HAD THE IGNITION CYLINDER REPLACED ONCE ALREADY BY THE DEALERSHIP. IN NOV. 2004, THE CONSUMER WAS HAVING THE SAME PROBLEM AGAIN, THIS TIME THE PROBLEM HAPPENS SOMETIMES OTHER TIMES IT DOES NOT, THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP BECAUSE HE COULD NOT GET THE VEHICLE TO START, WHEN THE CONSUMER ARRIVED AT THE DEALERSHIP THE VEHICLE WOULD START, THE DEALERSHIP WAS NOT ABLE TO REPLICATE THE PROBLEM, THE DEALERSHIP DOES NOT WANT TO FIX THE PROBLEM AT THIS TIME, THE VEHICLE IS NO LONGER UNDER WARRANTY BUT THE PART IS BECAUSE IT WAS RECENTLY REPLACED. *NM *JB
Visibility, Aug 10, 2005
BROKEN WINDOW REGULATORS TWO OF THEM WITH IN 1 MONTH OF EACH OTHER. PLASTIC PART IS DEFECTIVE AND CRACKS MAKING THE WINDOW DROP DOWN. PIECE CAN NOT BE REPLACED AND THE WHOLE REGULATOR NEED TO BE REPLACED. *NM
Electrical system, Aug 9, 2005
THE IGNITION SWITCH WILL NOT TURN, HAD IT REPLACED IN JAN. OF 04. AN NOW IT WON'T TURN AGAIN. AUG OF 05. THE DEALER SAID IT NEEDS TO BE REPLACED AGAIN. *NM
Power train, Aug 1, 2005
THE EVENTS LEADING UP TO THE FAILURE OF MY VEHICLE IN THE MIDDLE OF A BUSY INTERSTATE WAS THAT THE OVERDRIVE LIGHT STARTED TO FLASH WHICH IN TURN WOULD TRIGGER THE CHECK ENGINE LIGHT. THE FAILURE WAS A SHOT TRANSMISSION AT ONLY 60,000 MILES. A PROBLEM THAT FORD MOTOR COMPANY KNOWS ABOUT FROM THE HUNDREDS OF TECH BULLETIN'S I'VE READ. THE VEHICLE WAS TAKEN INTO ADAMSON FORD IN BIRMINGHAM,ALA. AND WAS DIAGNOSED AS HAVING TROUBLE CODES,P0733,P0735,P0775 AND A FAULTY POWERTRAIN CONTROL MODULE. AFTER RECEIVING MY CAR AND ALMOST $800.00 LATER,THE SAME THING HAPPENED AGAIN. THE OVERDRIVE LIGHT STARTED BLINKING TRIGGERING THE CHECK ENGINE LIGHT. AFTER RETURNING TO THE DEALER WHOM THEN INFORMS ME THAT I WOULD HAVE TO BUY A REMANUFACTURER TRANSMISSION AT OVER $2200,00 PLUS LABOR. I CAN'T AFFORD THIS AND NOW I'M STUCK WITH A LATER MODEL CAR THAT I CAN'T USE, AND A HIGH CAR NOTE. I WILL NEVER BUY ANOTHER FORD AGAIN PERIOD. *JB
Structure, Jul 28, 2005
DRIVER SIDE AIRBAG IN STEERING WHEEL CRACKING OPEN IN MY 2002 FORD FOCUS. THIS MAY BE A PROBLEM IN DEPLOYMENT OF THE AIRBAG IF IT IS EVER ACTIVATED. THESE SHOULD BE RECALLED AND REPLACED. *JB
Electrical system, Jul 25, 2005
EXACTLY SAME COMPLAINTS AS COMPLAINT # 10056383, ENGINE STALLING WHILE DRIVING AT SLOW SPEEDS. RADIO CUTS OUT, HEADLIGHTS START FLICKERING AND SOMETIMES SPEEDOMETER GOES GRAZY AND SEEMS TO RESET ITSELF. DEALERSHIP HAS HAD THE CAR FOR THREE WEEKS AND WAS NOT ABLE TO SOLVE THE ISSUE. NO FAULT CODES WERE REGISTERED, AND SINCE THE ISSUES HAPPEN INFREQUENTLY AND SHORTLY NO ELECTRICAL MEASUREMENTS WERE POSSIBLE. AS SOON AS I PICK UP THE CAR IT STALLS ON ME. STILL TRYING TO WORK THRU THE DEALERSHIP, ALTHOUGH I'M GETTING DESPERATE. DEALERSHIP TOLD ME MY2002 HAS ALREADY THE UPGRADED FUEL PUMP, ACCORDING TO SOME FOCUS FORUMS THEN THE PROBLEM COULD BE EGR RELATED. DEALERSHIP IS NOT WILLING TO REPLACE COMPONENTS WITHOUT KNOWING WHAT IS CAUSING THIS SAFETY AND POSSIBLY ENVIRONMENTAL ISSUE...
Suspension, Jul 22, 2005
DT:THE TIRES ON THE CONSUMER'S 2002 FORD FOCUS 2002 WERE SHOWING SEVERE SIGNS OF WEAR AFTER ONLY 17000 MILES. THE FIRST SET OF TIRES WERE REPLACED AT 5000 MILES DUE TO WEAR. AFTER ABOUT 12000 MILES THE SAME WEAR PATTERN REAPPEARED. THESE TIRE WERE RATED AS 60000 MILE TIRES. THE VEHICLE IS CURRENTLY ON IT'S THIRD SET OF TIRES. ONE OF THE TIRE WAS TAKEN TO A FORD DEALERSHIP FOR INSPECTION. THE DEALER FOUND A SERVICE BULLETIN #.03-13-5 ON FORD'S COMPUTER THAT COVERED ALL MODELS OF FORD FOCUS 2000-2004 THAT EXPERIENCED INNER TIRE WEAR. THE UPPER CONTROL ARMS OF THIS MODEL WERE ENGINEERED INCORRECTLY CREATING ADVERSE CAMBER TO THE REAR TIRES. THE REMEDY WAS A RESTRUCTURED CONTROL ARM:UPPER ARM KIT. THE NEWLY RESTRUCTURED CONTROL ARM :UPPER ARM KIT WOULD ONLY BE SENT TO THOSE WHO WERE ELIGIBLE UNDER THE BUMPER TO BUMPER WARRANTY,3 YEAR, 36,000 MILES. CONSUMER FELT THE VEHICLE WAS BOUGHT WITH A FACTORY DEFECT. *AK *NM
Electrical system, Jul 20, 2005
KEY WILL NOT TURN IN IGNITION CYLINDER
Air bags, Jul 18, 2005, crash
I WAS IN A FRONT-END COLLISION TRAVELLING ABOUT 25 - 30 MILES PER HOUR AND MY AIRBAGS DID NOT DEPLOY.
Service brakes, Hydraulic, Jul 15, 2005
DT: CONSUMER COMPLAINED ABOUT BRAKE PROBLEMS. BOTH FRONT AND REAR BRAKE WERE REPLACED IN LESS THAN 3 YEARS. THE BRAKE PEDAL WAS MAKING A NOISE. THE DEALER AND MANUFACTURER STATED THAT THE PROBLE WAS THE BRAKE BOOSTER AND THAT IT WAS A NORMAL THING. THIS FAILURE MADE IT HARDER TO STOP THE CAR. MANUFACTURER SAID TO FIX THIS PROBLEM WOULD MAKE THIS FAILURE WORSE. ALSO, SAID THIS WAS NOT A SAFETY ISSUES. MANUFACTURER SAID DO NOT WORRY ABOUT THIS. FIRST HAPPENED ABOUT 8 MONTHS AGO. NOW IT HAPPENES EVERYTIME THE CAR IS USED. *AK *NM
Electrical system, Jul 14, 2005
2002 FORD FOCUS SEDAN - THE KEY WILL GO INTO THE IGNITION , BUT THE KEY WILL NOT TURN AND MY STEERING WHEELL IS LOCKED, HAVE TO HAVE IT TOW TO THE DEALER
Engine and engine cooling, Jul 13, 2005
I HAVE A 2002 FORD EXPLORER, I SAW ON THE NEWS THERE HAS BEEN REPORTS OF IDDLE PROBLEMS. I HAVE NOTICED WHEN I REVERSE AT TIMES IT REVS UP EVEN WHEN MY FOOT IS NOT ON THE GAS. I ALSO HAVE HAD THE PROBLEM WHEN I DRIVE ON THE HIGHWAY AT A CONSTANT SPEED THE ENGINE RPM ALL THE SUDDEN IDDLES FAST ANS REVS THE ENGINE UP I HAVE TO TAKE MY FOOT OFF THE GAS. THIS PROBLEMS HAS ONLY LASTED A FEW SECONDS THEN GOES BACK TO NORMAL. I HAVE ONLY HAD THE CAR IDDLE FAST ONCE ON THE HIGHWAY AND I HAVE HAD A PROBLEM TWICE WHEN THE CAR IS PUT IN TO REVERSE.
Electrical system, Jul 9, 2005
I HAVE HAD MY CAR FOR 4 YEARS. JUST RECENTY THE IGNITION SWITCH FAILED. I CAN PUT THE KEY IN THE IGNITION, BUT IT WON'T TURN. AFTER JUST A FEW MINUTES ON THE INTERNET, I FOUND THAT THIS IS A MAJOR PROBLEM WITH FOCII, BUT FORD REFUSES TO ADDRESS IT. I AM NOW WITHOUT A CAR FOR THE WEEKEND. THIS IS IN ADDITION TO FINDING OUT THIS WEEK THAT BOTH THE FUEL PUMP AND ALTERNATOR ARE BOTH ALSO DEFECTIVE, BUT NOT COVERED.
Electrical system, Jun 29, 2005
DT: CONSUMER SAID THAT OVER THE COURSE OF TIME VEHICLE LOST POWER. CONSUMER WAS EXITING FREEWAY WHEN THE ENGINE STALLED AND EVERYTHING ON VEHICLE FAILED. THERE WERE NO LIGHTS WORKING OR ANY KIND OF POWER. SAME THING HAPPENED AGAIN LAST SUNDAY GOING INTO SAN FRANSISCO. CONSUMER STATED THAT RADIO WILL WORK SOMETIMES AND NOT OTHER TIMES. ALSO, SOMETIMES SHE COULD NOT LOCK DOORS. AL BATTERY HAD TO BE REPLACED AFTER JUST ONE YEAR DUE TO THE ELECTRICAL PROBLEM, BATTERY WAS A THREE YEAR BATTERY. IN ADDITION, ONE TIME THE LEFT TURN SIGNAL WENT OUT. CONSUMER S BELIEVED THAT THESE PROBLEMS WERE ELECTRICAL.*AK
Steering, Jun 24, 2005
TIE ROD BOLT FRACTURED CAUSED THE COLLAPSE OF THE FRONT STEERING ASSEMBLY OF THE DRIVER'S SIDE IN A 2002 FORD FOCUS AS DESCRIBED IN ODI EA02-023.
Engine and engine cooling, Jun 24, 2005
THE DAY WAS VERY HOT, 90+ DEGREES. I HAD THE AIR CONDITIONING ON WHILE DRIVING AND HAD TO TAKE MY HUSBAND TO A DENTIST APPOINTMENT. I LEFT THE CAR RUNNING WITH THE AIR CONDITIONING ON FOR ABOUT 10 MINUTES, THEN SHUT THE CAR OFF. AFTER ANOTHER 5 MINUTES, I RESTARTED THE CAR, WITH AIR CONDITONING ON AND WAITED FOR MY HUSBAND TO RETURN. THE CAR WAS RUNNING FOR A TOTAL OF ABOUT 25 MINTUES WHILE PARKED. MY HUSBAND RETURNED AND WE PROCEDED TO GO OVER TO THE OTHER SIDE OF TOWN TO GET SOME DINNER. IT WAS 4:30 PM AT THIS TIME. ON OUR WAY, THE CAR STARTED TO 'JERK' FORWARD AND BACKWARD AND I HAD NO ACCELERATION AT ALL. I STEPPED ON THE GAS AND ABSOLUTELY NOTHING HAPPENED. I MANAGED TO GET OVER TO THE SIDE OF THE ROAD WHEN THE ENGINE JUST DIED. I TRIED TO START IT SEVERAL TIMES TO NO AVAIL. WE WAITED SEVERAL MINUTES AND I WAS ABLE TO RESTART THE CAR. WE DROVE ON, WITH THE AIR CONDITIONER ON FOR ABOUT 6 MORE MILES WHEN THE SAME THING HAPPENED. I MANAGED TO GET OFF THE ROAD, BUT NOT BEFORE THE ENGINE DIED. MY HUSBAND CALLED A LOCAL FORD DEALERSHIP AND TOLD THEM WHAT HAD HAPPENED AND WE WERE TOLD IT SOUNDED LIKE THE FUEL PUMP MIGHT NEED REPLACING. WE HAD THE CAR TOWED TO A LOCAL FORD DEALERSHIP, NOT THE ONE WE HAD CALLED, AND WERE TOLD THEY WOULD GET TO IT THAT NIGHT YET. THEY CALLED US AT 8:30 PM AND HAD NOT GOTTEN AROUND TO DOING THE DIAGNOSTICS AS YET. THEY CALLED BACK WITHIN 30 MINUTES AND TOLD US THAT THE FUEL PUMP WILL PROBABLY NEED REPLACING, BUT THEY WILL CALL US AS SOON AS THEY KNEW FOR SURE. AT 11:30 PM, THEY CALLED TO SAY THAT THE DIAGNOSTICS HAD SHOWN NOTHING AND THEY COULD NOT REPLICATE THE PROBLEM. THEY HAD NO IDEA WHAT THE CAUSE MAY HAVE BEEN AND WERE SHOCKED THAT SUCH A THING COULD EVEN HAPPEN TO SUCH A NEW CAR. THERE WAS NOTHING THEY COULD DO. WE PICKED THE CAR UP THIS MORNING AND ARE PRAYING TO GOD THAT WE CAN GET HOME THIS EVENING WITHOUT THE PROBLEM HAPPENING AGAIN.
Air bags, Jun 22, 2005, crash
WHILE DRIVING AT 55 MPH, A CAR SWERVED INTO MY LANE, CAUSING ME TO SWERVE TO AVOID HIM. I LOST CONTROL OF THE CAR AND STRUCK A CONCRETE DIVIDER WITH THE PASSENGER FRONT BUMBER, CAUSING THE CAR TO CLIMB UP THE DIVIDER, BACK DOWN, AND END UP FACING THE OTHER WAY ON THE HIGHWAY. THE AIRBAGS DID NOT DEPLOY, AT THAT TIME, BUT 10-15 MINUTES LATER WHEN I RE-ENTERED THE VEHICLE, I NOTICED THAT THE PASSENGER SIDE AIRBAG HAD DEPLOYED PARTIALLY. THE CAR WAS TOTALLED.
Seat belts, Latches/locks/linkages, Jun 21, 2005
DT:CONSUMER TOOK VEHICLE TO DEALER FOR REAR DOOR PROBLEMS. THE TWO REAR PASSENGER DOORS WERE FIXED AS PART OF RECALL. CONSUMER SAID THAT ON REAR DOOR ONE THE LATCHES BROKE,, AND IT WAS NOT PART OF THE RECALL. WHEN DRIVING ON THE ROAD THE REAR DOOR WILL COME OPEN. WHEN CLOSING THE REAR DOOR IT MUST BE SLAMMED SEVERAL TIMES BEFORE DOOR WILL STAY SHUT, AND EVEN THEN WHILE DRIVING IF VEHICLE WAS JARRED BY A BUMP OR HOLE, DOOR WILL STILL COME OPEN. ALSO, SEAT BELTS DO NOT WORK PROPERLY, THEY WILL NOT LATCH MOST THE TIME. BUT WHEN THEY DO LATCH THEY WILL NOT COME UNLATCHED TO RELEASE PASSENGER. DEALER SAID THAT CONSUMER MUST PAY TO HAVE SEAT BELTS REPAIRED.*AK
Visibility, Jun 9, 2005
WE RECIEVED A RECALL NOTICE ON TWO OF OUR FORD EXPLORERS. IT WAS CONCERNING THE GLASS IN THE LIFT GATE. THE RECALL STATED THAT THE GLASS COULD FALL OUT AND INJURE THE PERSON OPENNING THE WINDOW. WE HAD THE RECALL DONE ON TWO OF OUR VEHICLES. ABOUT 90 DAYS AFTER WE HAD THE VEHICLE REPAIRED THE GLASS DID FALL OUT ON ONE OF OUR DETECTIVES. WE HAD THE WINDOW FIXED AND FORD CHARGED US 1029.67 FOR THE REPAIR. OUR CONCERN IS TWO FOLD. OBVIOUSLY THE ORIGINAL PROBLEM STILL PERSIST AND THE SAFTY ISSUE IS A FACTOR. ALSO WE FEEL THAT FORD SHOULD KNOW THAT THE PROBLEM IS STILL PRESENT AND STAND BEHIND THE REPAIR AND FIGURE OUT ANOTHER FIX. I HAVE GOTTEN NO WHERE WITH FORD LOCALLY OR AT THEIR CUSTOMER RELATIONS CENTER
Fuel system, Gasoline, Jun 8, 2005, crash, fire
IN MID APRIL 2005, AS I WAS DRIVING MY 2002 FORD EXPLORER HOME (HAD@32,000 MILES), THE CAR JUST DIED WITHIN 2 SECONDS. NO WARNING AT ALL. I LOST ALL POWER, THE STEERING WHEEL TIGHTENED AND THAT WAS IT. FORD TOWED THE CAR (AS IT WAS STILL UNDER WARRANTY) AND SAID THAT THE FUEL PUMP WENT AND THAT CAR SHOULD NOT HAVE EVEN STARTED FOR ME. THANK GOD MY 3 YOUNG CHILDREN WERE NOT IN THE CAR WITH ME AND THAT I WASN"T HIT FROM BEHIND. AFTER THEY "FIXED " THE CAR AND AFTER WE PAID $600 FOR A 30,000 MILE MAINTENANCE, 6 WEEKS LATER THE SAME THING HAPPPENS TO MY HUSBAND. HE'D JUST DRIVING ALONG, THE CAR LOSES POWER WITHIN SECONDS AND COMPLETELY DIES WITHOUT ANY WARNING OR EVEN ANY TIME TO PULL OVER TO THE SIDE OF THE ROAD!!! (THE CAR NOW HAS 33,500 MILES). IT IS CURRENTL STILL AT THE DEALERSHIP BEING "FIXED". EE FEEL LIKE WE'VE ESCAPED SERIOUS ACCIDENTS TWICE NOW, AS WE COULD HAVE SO EASILY BEEN HIT FROM BEHIND BOTH TIMES. NEEDLESS TO SAY, WE WILL NEVER PURCHASE ANOTHER FORD AGAIN.
Power train, Latches/locks/linkages, Jun 8, 2005
DRIVERS SIDE LACH BREAKS SO THE DOOR DOESN'T OPEN FROM THE OUT SIDE. SO YOU HAVE TO OPEN THE DOOR FROM THE PASSENGER SIDE THE PROBLEM IS THERE IS ONLY TWO LOCKS ON THIS CAR.
Fuel system, Gasoline, Jun 7, 2005
I OWN A 2002 FORD FOCUS AND HAVING TROUBLES WITH HESITATION AND STALLING WHEN THE FUEL TANK NEARS OR BELOW A QUARTER OF A TANK OF FUEL. REPLACED THE FUEL FILTER TRYING TO REMOVE POSSIBLE PROBLEM. PROBLEM STILL EXCISTS. RESEARCHED AND FOUND THAT FORD HAS IDENTIFIED YEARS 2000-2001 FOCUS'S WITH THE SAME DEFECT IN THE FUEL DELIVERY MODULE. SINCE THIS VEHICLE IS DRIVEN BY OUR COLLEGE AGED DAUGHTER, I AM VERY CONCERNED ABOUT THE SAFETY OF THIS CONDITION. I TELEPHONED FORD CUSTOMER RELATIONS AND THEY HAVE INDICATED AN UNWILLINGNESS TO ACT IN CORRECTING THIS DEFECT. I FURTHER IDENTIFIED THAT THERE WAS A CURRENT EXTENDED COVERAGE PROGRAM 03N01 FOR THE 2000 AND 2001 YEAR MODELS. FURTHER IN A ODI RESUME, INVESTIGATION #EA02-022 INDICATES THAT 2002 YEAR VEHICLES ARE ALSO BEING AFFECTED.