2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints: electrical system
366 reports, newest first. Show all
Electrical system, Aug 28, 2014
OUR 2012 FORD FOCUS SHUT OFF AT 70 MPH, WHILE SIMULTANEOUSLY LOSING PWR STR, PWR BRK, & ILLUMINATING ALL INST PANEL ICONS AS IN (KEY ON-ENG OFF). THEN WHILE COASTING TO COMPLETE STOP, CAR RETURNED TO NORMAL OPS & WAS ABLE TO DRIVE AWAY, NEVER TOUCHING THE IGN KEY SWITCH. FORD DEALER CLEARED MULTIPLE CODES, WHICH THEY WOULD NOT REVEAL. THEY DID TELL ME THERE WAS A PCM COMMUNICATION FAILURE IN HISTORY, BUT COULD NOT FIND ANY REASON FOR IT. THEY ALSO PERFORMED MULTIPOINT INSPECTION, WITH NO ISSUES FOUND. 1 MONTH PRIOR TO INCIDENT THE AUTOMATIC CLUTCH-OIL SEAL RECALL WAS PERFORMED UNDER WARRANTY. (CLUTCH & INNER INPUT SHAFT SEAL WAS REPLACED). CAR HAS BEEN OK SINCE. THIS INCIDENT OCCURRED WHILE DRIVING IN RAIN. *TR
Electrical system, Aug 21, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND STALLED ON SEVERAL OCCASIONS. THE CONTACT ALSO STATED THAT THE PARKING ASSIST ERROR SERVICE REQUIRED AND THE SKID INDICATORS ILLUMINATED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE ELECTRONIC SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Power train, Electrical system, Vehicle speed control, Aug 20, 2014
WITHOUT WARNING, (NO LIGHTS ON DASH-BOARD - NO UNUSUAL NOISES - NO PROBLEMS STARTING ETC), THERE WERE NO GEARS AND I WAS LEFT IN NEUTRAL. IT REQUIRED COMING TO A STOP, PUTTING IT INTO PARK AND STARTING AGAIN TO LIMP ALONG TO GET TO A SAFE POINT TO PARK THE CAR AND CALL FOR HELP. LUCKILY I WAS NOT YET ONTO THE FREEWAY! THE FORD DEALERSHIP MECHANIC WAS ABLE TO REPLICATE THESE CIRCUMSTANCES AND HE TOO FOUND HIMSELF WITHOUT GEARS; HE WAS ON THE FREEWAY ON-RAMP AND WAS LUCKY TO NOT BE HIT. I CAN ONLY IMAGINE HOW DANGEROUS THIS IS IF YOU ARE IN 4 LANES OF TRAFFIC GOING 60 MPH!!! NOTWITHSTANDING THE SEVERITY OF THIS "MODULE" DEFECT, THE PROBLEM ACCORDING TO FORD DOES NOT COME UNDER THE 'TRANSMISSION RECALL' AND MY CAR IS 3,500 MILES OVER THE MAGICAL 60,000 POWER-TRAIN RECALL. I AM STUCK WITH A $1,500 BILL AND THE FEAR THAT IT MIGHT HAPPEN AGAIN; IF NOT TO ME, SOMEONE ELSE WITH THIS MODEL/YEAR FOCUS. *TR
Power train, Electrical system, Engine, Aug 19, 2014
WHILE DRIVING MY 2012 - MANUAL 5 SPEED FORD FOCUS DOWN THE HIGHWAY THE CAR LOST POWER. THERE WAS NO INDICATION THAT ANYTHING WAS WRONG, BUT ALL OF A SUDDEN WHILE IN 5TH GEAR AT 70MPH THE CAR HAD NO POWER TO PROPEL ITSELF FORWARD, AT THE SAME TIME THE RADIO/ENTERTAINMENT SYSTEM MALFUNCTIONED AND TURNED OFF. LUCKILY, I WAS ABLE TO MAKE IT OVER TO THE SHOULDER AND ROLL TO A STOP WITHOUT AN INCIDENT. TURNED THE CAR BACK ON AND THERE WAS VERY LITTLE POWER GETTING TO THE CAR, MAXING OUT A SPEED OF 50MPH ON THE FREEWAY SO AS NOT TO STALL AGAIN, MADE FOR A SCARY RIDE HOME. THIS IS THE 3RD TIME THIS HAS HAPPENED SINCE OWNING THE CAR, WHICH I PURCHASED BRAND NEW AND NOW HAS 49,000 MILES ON THE ODOMETER. THE PREVIOUS 2 TIMES, I TOOK IT TO A DEALER TO DIAGNOSE THE PROBLEM, BUT THEY SAID THAT THERE IS NOTHING THAT THEY CAN FIND WRONG WITH IT. NOW I AM ACTIVE ON A FORD FOCUS FORUM BECAUSE IT SEEMS THAT I AM NOT THE ONLY PERSON OUT THERE WITH THIS ISSUE. FORD NEEDS TO GET IT TOGETHER BEFORE THEY HAVE AN INJURY LAWSUIT ON THEIR HANDS. *TR
Electrical system, Visibility, Aug 12, 2014
WINDSHIELD WIPERS STOPPED WORKING DURING HEAVY DOWNPOUR. IT WAS NOT FUSES. *TR
Electrical system, Visibility/wiper, Aug 11, 2014
WHILE DRIVING WINDSHIELD WIPERS STARTED. AT FIRST IT WAS FAST, THEN SLOWED DOWN. WIPERS CONTINUED FOR ALMOST AN HOUR AFTER TURNING OFF ENGINE. LATER WHEN CLICKING ALARM REMOTE TO ENTER DOOR, WIPERS STARTED GOING AGAIN, VARYING SPEEDS AS TIME WENT ON. I NEEDED TO PULL THE RELAY FROM THE ENGINE COMPARTMENT FOR THE WIPERS TO STOP. *TR
Power train, Electrical system, Aug 10, 2014
DRIVING UP LIGHT INCLINE ON PAVED HIGHWAY WHEN TRACTION CONTROL LIGHT FLASHES INDICATING A LOSS OF TRACTION. SECONDS LATER CAR LOSES RESPONSE TO GAS PEDAL, FLASHES "TRANSMISSION SYSTEM FAILURE. SERVICE IMMEDIATELY." AFTER PULLING OVER AWAY FROM TRAFFIC AND POWERING OFF THEN 30 SECOND WAIT AND ON WARNING IS GONE AND FUNCTIONS ARE RESTORED. A WEEK LATER PROBLEM COMES UP AGAIN, THIS TIME ON INTERSTATE GOING 70MPH. CRUISE CONTROL IS SHUT OFF AUTOMATICALLY, NO POWER TO GAS PEDAL, TRACTION WARNING COMES ON, AND SAME TRANSMISSION WARNING FLASHES. GOES AWAY IN A SECOND OR TWO. PULL OVER AS SAFELY AS I CAN WHILE CUTTING OFF A SEMI-TRUCK, POWER CAR OFF AND ON, ALL SYSTEMS NORMAL. FOUR DAYS LATER PULL OUT OF PARKING SPOT WITH A HESITATION OF VEHICLE TO START, THEN A VIBRATING IN REVERSE. DRIVE AROUND LOT TO EXIT, PULL ONTO MAIN ROAD AND SAME WARNINGS/PROBLEMS AS USUAL HAPPEN. NOW BLOCKING TRAFFIC PERPENDICULAR TO FLOW. CHECK ENGINE LIGHT COMES ON, PUT CAR INTO PARK, TURN OFF, AND BACK ON. TRY TO SHIFT INTO DRIVE. WON'T BUDGE. TURN OFF AND ON AGAIN. TRY TO SHIFT AGAIN. NO LUCK. ONE MORE TIME, WAIT A FEW SECONDS, THEN AGAIN. CAR POWERS ON DRIVES TO ANOTHER LOCATION WITH CHECK ENGINE LIGHT ON AND THEN TO DEALER WITH NO FURTHER ISSUES. DEALER INSPECTS, FINDS FAULTY TCM. DIRECTLY ATTRIBUTES THIS TO MANUFACTURE DEFECT AND NOT TO USER ERROR. *TR
Electrical system, Aug 7, 2014
I GOT IN CAR TO GO TO THE STORE PUT ON SEAT BELT STARTED CAR PUT CAR INTO DRIVE 1/4 MILE DOWN THE ROAD FROM LEAVING MY DRIVEWAY DOORS UNLOCKED AND OPENED I HAD TO STOP IMMEDIATELY AND THEY WOULD NOT CLOSE. LEFT FRONT DRIVERS DOOR AND RIGHT REAR PASSENGER DOOR. MY CAR WAS TOWED TO DEALER AND DIAGNOSTIC TEST DONE AND INSPECTIONS BY CERTIFIED MECHANICS. THEY SAID DOOR LATCHES WONT CATCH OR ENGAGE TO KEEP DOORS CLOSED NO CHECK ENGINE LIGHT CAME ON ONLY BLINKING DISPLAY THAT DOORS ARE OPEN ONLY AFTER I WAS COMPLETELY STOPPED AND IN PARK. *TR
Electrical system, Engine, Aug 3, 2014
THE FIRST INCIDENT OCCURRED WHILE IN TRAFFIC ON THE INTERSTATE HIGHWAY DURING RUSH HOUR EVENING TRAFFIC. I HAD TO COME TO A STOP ON TRAFFIC IN A CONSTRUCTION ZONE DUE TO TRAFFIC AT A POINT WHERE THERE WAS MOVING TRAFFIC IN LANES ON EITHER SIDE OF MY VEHICLE. THE CAR WAS RUNNING AS NORMAL, NO LIGHTS CAME ON (NOTHING TO ALERT TO AN ISSUE), HOWEVER, WHEN I WENT TO ACCELERATE MY CAR WOULD NOT ENGAGE THE TRANSMISSION. IT WAS AS IF MY CAR WAS IN PARK AND I WAS REVVING THE ENGINE. I PUT MY HAZARD LIGHTS ON, CALLED 911 TO REPORT I COULD NOT GET OUT OF MY VEHICLE TO MOVE MY CAR AS I FEARED I WOULD BE HIT SINCE IT WAS RUSH HOUR TRAFFIC AND COULD NOT EVEN OPEN MY DOOR. I SHUT MY ENGINE OFF, WAITED A FEW MINUTES, AND TRIED AGAIN. THE CAR STILL WOULD NOT MOVE. AFTER BEING STOPPED AND UNABLE TO MOVE FOR APPROXIMATELY 20 MINUTES, THE TRANSMISSION SEEMED TO RE-ENGAGE AND I WAS ABLE TO GET MY CAR OFF THE HIGHWAY. I HAD THE CAR TAKEN TO THE DEALER AS IT WAS STILL UNDER WARRANTY. I WAS TOLD THAT THEY COULD NOT DUPLICATE THE PROBLEM AFTER HAVING MY CAR FOR A WEEK. AS SOON AS I GOT MY CAR BACK, I DROVE APPROXIMATELY 10-15 MILES, AND THIS SAME ISSUE OCCURRED AGAIN, BUT THANKFULLY I WAS CLOSE TO HOME AND NOT IN ANY HEAVY TRAFFIC AS I WAS WITH THE FIRST INCIDENT. AGAIN, IT WAS ARRANGED TO TAKE MY CAR TO THE DEALER (THE DEALER HAD MY CAR FROM APPROXIMATELY 7/11/14 TO 8/1/14). AGAIN, I WAS TOLD THEY COULD NOT DUPLICATE THE PROBLEM. WITHIN 2 DAYS OF HAVING THE CAR RETURNED TO ME, I DROVE APPROXIMATELY 20-30 TOTAL MILES, AND MY CAR STOPPED ON ANOTHER HIGHLY TRAVELED ROAD, BUT THANKFULLY WHILE IN A TURN LANE. A STRANGER HELPED ME PUSH MY CAR TO A NEARBY GAS STATION WHERE IT HAD TO BE LEFT UNTIL IT COULD BE TOWED BACK TO THE DEALER. *TR
Electrical system, Vehicle speed control, Engine, Jul 30, 2014
MY CAR WAS IN THE SHOP ABOUT 4X'S IN 1 MONTH. ISSUE BEGAN DRIVING ABOUT 45 MPH. WENT TO ACCELERATE FELT A SUDDEN JERK & NOTHING. LOOK DOWN TO SEE MY DRIVE LIGHT FLASHING & AM STEADILY DECREASING IN SPEED WITH NO WAY TO ACCELERATE, LIKE IN NEUTRAL. I LUCKILY WAS ABLE TO GET OUT OF ONCOMING TRAFFIC, PUT THE CAR IN PARK WHICH BEGAN TO FLASH. ACCELERATED A COUPLE TIMES TO BE SURE IT RESPONDED BEFORE DRIVING BUT THE SERVICE ENGINE LIGHT WAS ON. DRIVING AGAIN, ABOUT TO MAKE A LEFT TURN, NOT A MILE DOWN THE ROAD, SAME THING HAPPENED. THIS TIME PUT IT IN PARK, ACCELERATED & NOTHING. SHUT OFF MY CAR TO RESET IT & MY CAR WOULD NOT TURN ON. AFTER WAITING FOR THE TOW TRUCK, THE CAR WOULD JUST NOT TURN ON, EVERYTHING RELATED TO THE BATTERY WOULD TURN ON BUT THE CAR DIDN'T. IN THE SHOP THIS 1ST TIME A TOTAL OF 3 DAYS, STILL UNSURE ABOUT IT BEING FIXED (BECAUSE THEY JUST FIXED THE "ELECTRICAL" PART, NOT THE ISSUE) LO & BEHOLD WHEN I TURNED INTO MY NEIGHBORHOOD SAME THING HAPPENED (DRIVE LIGHT FLASHED & ACCELERATOR DIDN'T RESPOND). I GET HOME TO PARK & TURN ON MY CAR, AFTER ATTEMPTING TO TURN IT BACK ON, NOTHING. ANOTHER TOW TRUCK CAME THE NEXT MORNING TO GET IT, THIS TIME MY CAR WAS THERE 7 DAYS. AFTER 2 DAYS OF DRIVING THE SAME THING HAPPENED I WAS ON A HILL ALMOST BEGAN ROLLING BACKWARDS INTO ANOTHER CAR UNTIL I PUT IT INTO P & PULLED THE E BREAK. CAR WENT IN THEY STATED THAT THEY FIGURED IT OUT & I HOPED 3RD X'S THE CHARM. NOPE, I WAS ON A HIGHWAY HAD TO PULL OVER AWAY FROM ONCOMING TRAFFIC DECREASE THE RISK OF ME BEING HIT. 9 DAYS IN THE SHOP AFTER ORDERING A TRANSMISSION CONTROL MODULE FOR MY CAR & REPLACING IT, IT WORKS. ALTHOUGH I WAS JUST INFORMED THAT THE SAME THING IS NOW HAPPENING TO A FRIEND WITH A 2013 FORD FOCUS. IT'S SOMETHING THAT NEEDS TO BE LOOKED INTO BECAUSE LOOSING THE ABILITY TO ACCELERATE IN THE MIDDLE OF TRAFFIC IS VERY DANGEROUS LIFE THREATENING & SCARY. *TR
Steering, Power train, Electrical system, Jul 24, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE WAS NOT SHIFTING INTO GEARS PROPERLY, WOULD STALL SPORADICALLY AND WOULD JERK INTERMITTENTLY. ADDITIONALLY, THE STEERING WHEEL WOULD OFTEN SEIZE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES WHO HAD NOT BEEN ABLE TO REPLICATE NOR DIAGNOSE THE FAILURE. THE FAILURE RECURRED AND THE DEALER REPLACED THE TRANSMISSION AND TRANSMISSION SENSOR BUT THE FAILURE RECURRED. THE CONTACT ALSO MENTIONED THAT THE LIGHTS INTERMITTENTLY ILLUMINATED AND THE RADIO WAS MAKING A LOUD NOISE WHEN IT WAS POWERED OFF. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO THEN DIAGNOSED THAT THE COMPUTER CHIP IN THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Steering, Electrical system, Service brakes, Jun 16, 2014
THE STEERING WHEEL WOULD NOT MOVE, THERE IS AN ERROR MESSAGE, STEERING ASSIST FAULT. IT HAPPENED BEFORE, BUT I TURNED THE CAR OFF AND BACK ON AGAIN AND IT WOULD TURN. BEFORE THIS INCIDENT THERE WOULD BE TIMES WHEN THE A/C FAN WOULD ADJUST ITSELF, BY GOING HIGHER OR LOWER AND THE RADIO VOLUME WOULD INCREASE OR DECREASES WITHOUT ANY HELP FROM ME. THIS PARTICULAR TIME IT WOULD NOT MOVE AND I WAS FORCED TO LEAVE IT IN A PARKING GARAGE OVERNIGHT. WHILE ATTEMPTING TO GET IT TO WORK BY TURNING THE OFF AND ON THE BRAKES WENT ALL THE WAY TO THE FLOOR, SUGGESTING THE WOULD NOT WORK PROPERLY IF I WERE DRIVING THE CAR. WELL, THE CAR SHUT COMPLETELY DOWN AND STARTED TO TRY TO TURN ITSELF ON WITHOUT THE KEY BEING IN THE IGNITION. AFTER WHICH IT WOULD NOT START AT ALL. I HAD IT TOWED IN AND OF COURSE IT IS NO LONGER UNDER WARRANTY. *TR
Electrical system, Vehicle speed control, Equipment adaptive/mobility, Jun 11, 2014
WHILE I AM DRIVING (THIS HAS OCCURRED THREE TIMES) THE CHECK ENGINE LIGHT COMES ON AND THE GEARS KEEP SLIPPING. I TAKE IT IN AND THEY RESET THE COMPUTER OR WHATEVER THEY DO AND IT WORKS FINE RIGHT AFTER BUT CONTINUES TO DRIVE LIKE THE GEARS ARE SLIPPING. *TR
Power train, Electrical system, Engine, Jun 10, 2014
WHEN EXITING GROCERY STORE PARKING LOT, AS WE PULLED OUT INTO TRAFFIC, THE CAR EXPERIENCE A SUDDEN LOSS OF ACCELERATION/DRIVE TRAIN POWER, WHILE ELECTRICAL SYSTEMS STARTED TO FLASH, AND ELECTRONIC GEAR INDICATOR TRANSITIONED FROM GEAR TO GEAR. RPMS, WERE STILL REGISTERING AND ON ACCELERATION, DRIVE TRAIN WAS UNRESPONSIVE. THIS HAPPENED ALL WHILE IN TRAFFIC, WHEN ONCOMING VEHICLES WERE APPROACHING. WE TURNED ON HAZARD LIGHTS AND MOVED TO THE ROAD SHOULDER. POWERED OFF CAR FOR A MINUTE, THEN RESTARTED. CAR STARTED BUT STILL EXPERIENCED SEVERE HESITATION ON ACCELERATION, AND SEEMED AS IF IT WAS STRUGGLING TO STAY ON. PULLED ONTO A SIDE STREET TO GET OUT OF TRAFFIC, THEN AFTER TURNING CAR OFF, IT WOULD NOT TURN BACK ON. AFTER APPROX. 10 MINUTES, TRIED TO TURN ON CAR AGAIN, AND IT STARTED. WAS ABLE TO CAREFULLY DRIVE CAR HOME, HOWEVER CHECK ENGINE LIGHT HAS NOW BEEN ILLUMINATED. THIS WILL BE THE 5TH INSTANCE (ALL INSTANCES DOCUMENTED BY DEALER, AND SERVICED BY DEALER) THAT THE CAR HAS HAD THIS ISSUE, AND WE HAVE BROUGHT IT TO THE ATTENTION OF THE DEALERSHIP, WITH NO 100% REMEDY BEING GIVEN. WILL BE TAKING CAR IN ONCE AGAIN TO DEALERSHIP FOR SERVICE AND HOPEFULLY RESOLUTION OF THIS ONGOING ISSUE OF HESITATION ON ACCELERATION, AND TOTAL FAILURE OF DRIVE TRAIN DURING VEHICLE OPERATION. *TR
Electrical system, Jun 5, 2014
THE VEHICLE WOULD NOT START; FORD HAD THE CAR FOR 17 DAYS BEFORE THEY DECIDED IT WAS THE TRANSMISSION CONTROL MODULE; THEY CHARGED US IN EXCESS OF $1400; WE HAVE HAD THE VEHICLE IN FOR SERVICE MANY TIMES OVER THE PAST 2+ YEARS FOR NAVIGATION SYSTEM FREEZE UPS AND NOISE/VIBRATIONS IN THE FRONT END. *TR
Power train, Electrical system, Engine, Jun 3, 2014
CAR'S TRANSMISSION FELT SLUGGISH (HESITATE TO ACCELERATE) AFTER 15-20 MINUTES OF LOW-SPEED DRIVING (0-10MPH) IN A TRAFFIC JAM. TEN MINUTES LATER, ENGINE STALLED ON FREEWAY AT 70MPH. TACHOMETER DROPPED TO 0 AND SPEEDOMETER DISPLAYED WAS 0. CAR RESTARTED, AND CONTINUED TO BE DRIVEN FOR 15 MINUTES. GEAR DISENGAGED WHEN TURNING INTO A PARKING SPACE, CAR ROLLED BACKWARDS. POWER DID RESUME AFTER 2 SECONDS WHILE CONSTANTLY GIVING GAS. RESTARTED THE CAR AFTER AROUND 30 MINUTES, CAR STALLED AGAIN FEW MINUTES LATER. ENGINE WOULD NOT RESTART INSTANTLY. ONLY CLICKING NOISE WAS HEARD IN THE ENGINE BAY WHEN TURNING KEYS. WAITED 10-15 MINUTES TO RESTART. CAR ACCELERATED TO 70MPH BEFORE STALLING AGAIN AFTER 1-2 MINUTES. GEAR INDICATOR WAS FLASHING. WHEN THE CAR STALLED, ENGINE RAVED WITH LOST OF POWER FOR 1-2 SECONDS. CAR FELT LIKE IN NEUTRAL EVEN SHIFTER WAS IN DRIVE. TACHOMETER THEN DROPPED TO 300RPM AND NEVER RAV AGAIN. CAR WAS PULLED OVER. THE CYCLE OF STALLING AND RESTART REPEATED 5-6 TIMES UNTIL I ARRIVED HOME. THE NEXT DAY CAR WAS DRIVABLE AGAIN (I ONLY HAVE A 5-MILE COMMUTE). SIMILAR TROUBLES OCCURRED THREE WEEKS AGO WHEN CAR WAS TOTALLY DISABLED AFTER 20-30 MINUTES PARKING LOT DRIVING. CAR HARDLY RESTART AND REFUSE TO GO INTO GEAR. GEAR INDICATOR CONSTANTLY BLINKED. I PREVIOUSLY THOUGHT THE ISSUES WERE RELATED TO THE USAGE OF S GATE, WHERE IT HAPPENED FOR TWO INSTANCE. THERE ARE 3 OCCURRENCES OF SIMILAR TROUBLES. FIRST TIME WAS ABOUT A MONTH AGO WHEN CAR REFUSED TO START, BUT IT WAS PERFECTLY DRIVABLE AGAIN AFTER BEING COOL DOWN FOR A NIGHT. TOWED TO DEALER BUT PROBLEM COULD NOT BE DUPLICATED. THE REASON THAT PROMPTS ME TO WRITE THIS REPORT IS DUE THE LOST OF POWER ON FREEWAY WHICH I BELIEVE IS A SAFETY RELATED ISSUE. ALSO, THERE DOESN'T SEEM TO BE A TROUBLE CODE IN THE COMPUTER, WHICH MAKES IT HARD FOR DEALERS TO DIAGNOSE THE PROBLEM. *TR
Power train, Electrical system, May 26, 2014
APRIL 2011 -- ISSUES BEGAN WITHIN A WEEK OF PURCHASING THE VEHICLE. COMPLETE ELECTRICAL SYSTEM SHUTDOWN (CAUSING AIR/RADIO/SYNC SYSTEM TO BE OF NO USE). BROUGHT VEHICLE IN BECAUSE I WAS SCHEDULED TO GO ON ROAD TRIP TO MASS. (SYNC SYSTEM SHUT DOWN IN ROUTE TO MASS.). SOON THEREAFTER, THE JERKING AND SHAKING OF THE VEHICLE. EACH TIME I CALLED OR BROUGHT THE VEHICLE IN, I WAS TOLD "WE CANNOT REPLICATE THE PROBLEM". BACK AND FORTH MEETING WITH MANAGEMENT AT WALDORF FORD DEALERSHIP AND PHONE CALLS WITH FORD IN DETROIT. CONTINUED ISSUES WITH THE JERKING AND VIBRATING OF VEHICLE; CONTINUED COMPLAINTS THAT THE RPM NEEDLE WOULD RACE UP AND DOWN AND THE ENGINE WOULD REVVED BECAUSE THE ENGINE WAS NOT GETTING INTO GEAR; MAY 2013 50K MILES -- WHILE IN COLUMBIA, MD WAS STILL HAVING THE JERKING AND "SHIFTING" ISSUES THAT THE DEALERSHIP "COULD NOT" AND I RECEIVED A MESSAGE ON THE VEHICLE THAT SAID TRANSMISSION FAILURE SERVICE IMMEDIATELY. I WAS IN TRAFFIC AND WAS ALMOST REAR ENDED ON SEVERAL OCCASIONS UNTIL I ARRIVED AT A FRIEND'S. DROVE HOME HOURS LATER; TRANSMISSION/POWERTRAIN SYSTEM "FIXED"; MAY 2014 74K MILES -- JERKING/VIBRATING/GRINDING SOUNDS; ENGINE LIGHT ON AND OFF (NOT FLASHING); VEHICLE NOT GETTING INTO GEAR FROM A DEAD STOP AND ABOVE 50 MPH; AUTOZONE PLUGGED INTO VEHICLE SYSTEM AND RECEIVED FOLLOWING MESSAGE/CODE P2862 "SHIFT FORK 'B' ACUATOR CIRCUIT HIGH" UNABLE TO ACCESS ANY INFORMATION ABOUT THE PROBLEM; AN ISSUE WHICH FORD CONSIDERS A "COMMON FAILURE" WITH THIS VEHICLE. NOTHING LIKE PUTTING A DRIVER AND PASSENGERS AT RISK AS WELL AS CAUSING ACCIDENTS. WHY ARE THESE VEHICLES STILL ON THE ROAD WITH AS MANY COMPLAINTS THAT HAVE BEEN MADE?? *TR
Electrical system, May 22, 2014
CAR SITTING IN DRIVEWAY. WENT TO START WOULD NOT EVEN TURN OVER. CAR COMPLETELY LOCKED OUT. HAD IT TOWED TO WINNER FORD IN DOVER DELAWARE. CAR IS NOT EVEN 3 YEARS OLD SPENT OVER $700 IN REPAIR WORK. THEN ON 4/14/14 CAR BROKE DOWN AGAIN IN DRIVEWAY AGAIN. HAD IT TOWED TO WINNER FORD IN DOVER DELAWARE. NOW THE DEALERSHIP REPLACE THE BATTERY SAID IT WAS COMPLETELY DEAD. THE BATTERY IS NOW EVEN 3 YEARS OLD! I AM VERY FUSTRATED AND WINNER FORD WOULD NOT PROVIDE ME WITH ANY CREDIT OR REIMBUSEMENT OF MY EXPENSES. THEY KEPT USING THE CAR IS OUT OF WARRENTY. I AM A FIRST TIME BY OF FORD PRODUCTS WILL NOT BUY ANOTHER FORD PRODUCT OR USE A FORD PRODUCT EVEN IF IT WAS GIVEN TO ME FOR FREE. QUALITY OF THEIR CARS IS AWFULL AND THE CUSTOMER SERVICE AT THE DEALERSHIP IS EVEN WORSE.KEPT HIDING BEHIND THE WARRENTY TERMS. *TR
Power train, Electrical system, Engine, May 22, 2014
DRIVING DOWN HIGHWAY, CAR LOST POWER, THE CHECK ENGINE LIGHT AND THE TRACTION CONTROL LIGHT CAME ON. WOULD NOT ACCELERATE, BRAKES WOULD NOT FUNCTION PROPERLY TO STOP. WHEN I FINALLY GOT THE CAR STOPPED IN A PARKING LOT NEXT TO MY PLACE OF BUSINESS, THE CAR WOULD NOT START UP AGAIN, AND WHEN IT DID, IT WOULD NOT GO INTO ANY GEAR. SAT IN THE PARKING LOT FOR 30 MINUTES TRYING TO GET THE CAR TO START UP AND GO INTO GEAR. WHEN IT FINALLY DID GO INTO GEAR, I GOT IT TO MY PLACE OF BUSINESS 2 BLOCKS DOWN AND PARKED IT. I AM AFRAID TO DRIVE THE CAR AS IT IS A MAJOR SAFETY ISSUE. THERE HAVE BEEN RECALLS ON THE ELECTRIC VERSION OF THIS CAR, BUT NOT THE GASOLINE VERSIONS. THIS NEEDS TO BE A RECALL ON ALL OF THESE MODELS AS THERE ARE SEVERAL HUNDRED COMPLAINTS ONLINE ABOUT THE SAME ISSUE. FORD WILL NOT DO ANYTHING ABOUT THESE ISSUES UNLESS THE CAR IS TAKEN TO ONE OF THEIR DEALERSHIPS, WHICH IN PAST EXPERIENCE, THEY DON'T DO ANYTHING AT THE DEALERSHIP EXCEPT OVERCHARGE FOR DIAGNOSING THE CAR, AND FOR THEM TO TELL YOU NOTHING IS WRONG WITH IT AND THAT THEY KNOW THERE ARE ISSUES WITH THE CARS, BUT THEY DO NOT HAVE A FIX FOR THEM AND THEY CAN CHANGE THE PARTS, HOWEVER THAT WILL NOT SOLVE THE PROBLEM AND IT WILL HAPPEN AGAIN. I HAVE BEEN TOLD THIS BY THE MANAGER AT A DEALERSHIP AND HE HAS STATED THERE IS NOTHING HE CAN DO TO CHANGE THE SITUATION. THIS IS A MAJOR SAFETY ISSUE AND SOMEONE NEEDS TO LOOK INTO FORD FOR THE SAME ISSUES GM IS HAVING WITH THEIR SMALL CARS. *TR
Electrical system, Vehicle speed control, May 21, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE LOST POWER. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND THE GEAR SWITCH WARNING LIGHTS ILLUMINATED. THE DOOR CHIME SOUNDED AND THE VEHICLE WAS ABLE TO RESTART APPROXIMATELY 15 MINUTES LATER. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE COMPUTER FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 53,000.
Power train, Electrical system, Vehicle speed control, May 20, 2014
I HAVE A FORD FOCUS 2012 SE WITH WINTER AND COMFORT PACKAGES. MY VEHICLE SUDDENLY SWAPPED UP FROM 79 MPH TO 81 MPH WHEN I PRESSED THE DOWN BUTTON TO SLOW THE CAR. *TR
Power train, Electrical system, Engine, May 8, 2014
THIS CAR HAS BEEN THE SHOP 4 TIMES FOR THE SAME PROBLEM. THE CAR RANDOMLY DOES NOT START FOR A PERIOD OF TIME, ABSOLUTELY NO RHYME OR REASON. IT DOES START EVENTUALLY. EVERYTHING ELECTRICAL COMES ON, INTERIOR LIGHTS, A/C, HEATER, RADIO, EXTERIOR LIGHTS, JUST NO ENGINE. THE PROBLEM ONLY OCCURS AFTER BEING DRIVEN. IN OTHER WORDS, IT NEVER HAPPENS FIRST THING IN THE MORNING AFTER SITTING ALL NIGHT, IT NEVER HAPPENS AFTER A FULL WORK DAY (SITTING 8 HOURS). THE LONGEST PERIOD OF TIME IT HAS SET AND STILL NOT STARTED IS ABOUT 3 HOURS. THE PROBLEM ALSO NEVER OCCURRED UNTIL THEY HAD TO REPLACE THE TRANSMISSION. *TR
Electrical system, Fuel/propulsion system, May 5, 2014
THE PRODUCT IS BOSCH POWER XPRESS 240 VOLT CHARGER COUPLED TO MY 2012 FORD FOCUS ELECTRIC. IT IS SET TO 30 AMPS FOR MY VEHICLE....UPDATED 12/17/14 *BF THIS CHARGER WAS PUT IN SERVICE ON 7/22/2013. I NOTICED IN FEBRUARY THAT THERE WAS A NOTICEABLE ELECTRICAL SMELL OF MELTED PLASTIC AFTER CHARGING THE CAR, BUT THERE WAS NO DAMAGE. I FIGURED THAT WITH THE VERY COLD AIR IN MY GARAGE THAT MY SENSE OF SMELL MAY BE OFF. I CHARGE AT HOME AND AT WORK. THE WORK CHARGER IS MADE BY PEP. I HAVE ALSO OCCASIONALLY USED CHARGEPOINT CHARGERS. DURING THE WINTER I ALSO PRE-CONDITION THE VEHICLE TO 85 DEGREES. ON 3/27/14 I NOTICED FIRSTHAND THE ISSUE WHILE GETTING IN THE CAR IN THE MORNING. THE VEHICLE WAS STILL PRE-CONDITIONING WHEN I UNPLUGGED IT. THE CHARGER WAS MELTED AT THE CHARGING STATION COUPLER END AND THE VEHICLE CHARGE INLET PORT WAS ALSO MELTED. I TOUCHED THE CHARGING STATION COUPLER AFTER UNPLUGGING IT FROM MAIN POWER AND THE TIPS OF THE CONTACTS WERE BASICALLY MOLTEN PLASTIC THAT BURNT THE TIP OF MY FINGER. I DECIDED TO SCHEDULE A WARRANTY REPAIR WITH FORD. ON 3/28/2014 I TOOK THE VEHICLE IN FOR WARRANTY SERVICE WITH FORD MOTOR COMPANY AND THEY REPLACED THE CHARGE PORT UNDER WARRANTY. ON 4/8/2014 I CALLED BOSCH ABOUT THE CHARGER AND THEY OPENED A CASE TO REPLACE THE CHARGER UNDER WARRANTY. THE CLAIM WAS ACCEPTED AND PROCESSED ON 4/11/2014. MY CONCERN IS OF POSSIBLE FIRE OR INJURY FROM AN OVERHEATED AND/OR IMPROPERLY INSULATED CONNECTION BETWEEN THE CHARGING STATION AND THE VEHICLE. *TR UPDATED 9/29/2015*JS
Electrical system, Apr 1, 2014
ALARM SYSTEM AND HORN COMPLETELY QUIT WORKING- NOW I HAVE TO PAY TO HAVE IT REPAIRED. A FEW MONTHS AGO THE WINDOW MOTOR WOULD NOT WORK- ELECTRICAL PROBLEMS WITH CAR. *TR
Electrical system, Vehicle speed control, Engine, Mar 27, 2014
DURING A TIGHT TURN ON A BENDY ROAD GOING ABOUT 55 MPH THE VEHICLE LOST ALL POWER. AS IF SOMEONE TURNED THEY KEY OFF. LIGHTS, INFOTAINMENT, STEERING, BRAKES, EVERYTHING WAS EFFECTED. LUCKILY STEERING DOESN'T LOCKUP ON A FORD FOCUS. AND CAN BE STEERED BUT WITHOUT POWER ASSIST. ONCE AT A COMPLETE STOP, THE CAR COULD BE RESTARTED WITH NO INSTRUMENT LIGHTS ON, AS IF NOTHING HAPPENED. *TR