2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints: power train
1,459 reports, newest first. Show all
Power train, May 12, 2015
THE TRANSMISSION ON THE 2012 FORD FOCUS IS ERRATIC AND HESITATES FROM A STOP. AFTER SLOWING DOWN, IT STUTTERS AT LOWER SPEEDS. TRANSMISSION IS CHATTERING AND CLUNKING AT LOWER SPEEDS. WE HAVE HAD THE VEHICLE IN FOR SERVICE AT SEVERAL FORD DEALERSHIPS, AND THE VEHICLE IS STILL NOT RUNNING CORRECTLY. THE TRANSMISSION HAS NOW SEIZED UP AND HAS TO BE REPLACED AND FORD DOES NOT WANT TO COVER ANY OF THE COSTS.
Power train, Other or unspecified, May 9, 2015
WHILE DRIVING THE CAR, I NOTICED THAT THE CAR WAS SHIFTING ODD. THERE WAS NO POWER IN THE LOW GEARS. SHIFTING FROM 1ST TO 2ND WAS VERY HARSH. WHEN I BROUGHT IT TO FORD THEY SAID I NEEDED A NEW CLUTCH. I BOUGHT THE CAR WITH 30000 MILES ON IT AND WAS SURPRISED BY THIS. IT WAS REPLACED UNDER WARRANTY. THEN IN SEPTEMBER OF 2014 I STARTED HAVING THE SAME ISSUES. DURING THAT TIME I HAD PUT ON 40000 OR SO. BROUGHT IT BACK TO FORD AND THEY SAID IT WAS A PART THAT WAS "RECALLED". I HAD THE SEALS AND EVERYTHING ELSE REPLACED UNDER THE 14M01 RECALL. THIS INCLUDED A NEW CLUTCH AGAIN. NOW IT IS MAY 2015, I HAVE DRIVEN THE CAR ABOUT 20000 OR SO FROM THE LAST TIME I HAD ANY WORK DONE AND ALL OF THE SYMPTOMS OF MY LAST TO REPAIRS ARE BACK. I NEED ANOTHER NEW CLUTCH (THIS WILL BE THE 4TH IN THE CAR). CONSIDERING ALL OF MY DRIVING IS ON THE HIGHWAY THIS NOT GOOD. IT IS A SAFETY CONCERN.
Power train, May 7, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE STUTTERED BACK AND FORTH. IN ADDITION, THE CLUTCH MADE A GRINDING NOISE AND FAILED TO GO INTO THIRD GEAR. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.
Power train, May 6, 2015
MY DAUGHTER WAS DRIVING TO WORK AND THE CAR STARTED PULLING LIKE A STICK SHIFT AND STALLING. SHORTLY AFTER, THE WARNING FLASHED ACROSS THE SCREEN, "TRANSMISSION MALFUNCTION. SERVICE NOW". SHE PULLED OVER AND TURNED THE CAR OFF. WHEN SHE TURNED THE CAR BACK ON, IT WAS STILL PULLING. SHE DROVE FOR A BLOCK OR TWO TO PARK THE CAR NEAR A FRIEND'S HOUSE. SHE THOUGHT SHE COULD AT LEAST MAKE IT TO WORK ONLY TO FIND THE CAR WOULD NOT REVERSE. EVERYTHING HAPPEN WITHOUT ANY ADVANCE WARNING AT ALL. ONCE SHE HAD IT TOWED TO THE NEAREST DEALER AND DIAGNOSED, WE WERE TOLD THE CAR NEEDED A CLUTCH PACK AND WOULD TAKE UP TO 12 WEEKS TO COME IN. AFTER LOOKING ONLINE, THERE WERE SEVERAL CLASS ACTIONS SUITS FILED FOR THE POWERSHIFT/DUAL CLUTCH TRANSMISSION. I ALSO FOUND A 122 PAGE FORUM WITH SEVERAL OWNERS WITH THE SAME ISSUES RECEIVING LITTLE TO NO HELP GETTING THEIR CARS FIXED. *TR
Power train, May 6, 2015
COMPLETELY STOPPED ACCELERATING, JANKY TRANSMISSION AND CONSTANT ROLLING WHEN ACCELERATING FROM A STOP. I HAVE NEVER HAD ANY REAL ISSUES OR ANY WARNING LIGHTS COME ON WITH THIS CAR UNTIL IT COMPLETELY STOPPED ACCELERATING WHILE ON THE FREEWAY WITH A TWO YEAR OLD IN MY BACKSEAT. ALL OF MY LIGHTS/ AC/ RADIO STILL WORKED BUT THE CAR WOULDN'T DRIVE, IT ALMOST FELT AS IF IT WAS IN NEUTRAL BECAUSE THE ENGINE WOULD REV BUT WOULDN'T MOVE. I PULLED OVER AND FINALLY GOT IT STARTED AFTER A FEW TRIES. AFTER I TRIED TO START MY CAR AGAIN WHEN LEAVING THE HOUSE LATER THAT DAY MY CAR WOULDN'T EVEN TURN ON. AGAIN, THE RADIO/ LIGHTS/ ETC ALL WORKED FINE, BUT THE CAR WOULD NOT START. WHEN YOU TRY TO START IT, THERE ISN'T EVEN A SOUND IN THE IGNITION WHEN YOU TURN THE KEY. I HAD TO GET IT TOWED AND BROUGHT IT TO A CLOSE FRIEND AND VERY GOOD MECHANIC WHO TRIED EVERYTHING FROM RESETTING THE KEY TO UNPLUGGING THE BATTERY TO TRYING TO START IT FROM NEUTRAL AND NOTHING WORKED. SO THEN HE SAID IT MUST ME SOMETHING ELECTRICAL. THEY WENT IN AND SAW THERE WAS LOOSE WIRING AND FUSES AND ONCE THEY TIGHTENED THOSE UP THE CAR WAS ABLE TO START. HE ALSO FOUND THE KILL SWITCH WAS ACTIVATED WHICH IS A SAFETY MEASURE WITH THESE CARS WHEN THEY GET TOO DANGEROUS TO DRIVE AND HE DEACTIVATED THAT AS WELL. ONCE THEY GOT IT RUNNING TO TEST IT FOR A BIT IT JUST SHUT RIGHT BACK OFF. HE TRIED TO PUT IT IN REVERSE AND THE DASH WOULD LIGHT UP WITH A WARNING SAYING TRANSMISSION NOT IN "P" AND WE ARE NOW BACK AT THE BEGINNING. THERE ARE STILL NO WARNING LIGHTS ON AND WITH THE CAR NOT RECOGNIZING GEARS WE SAW THAT IT IS A TRANSMISSION ISSUE. I STILL HAVEN'T GOTTEN THE CAR FIXED BECAUSE THIS JUST HAPPENED, BUT WHAT I'VE READ MANY PEOPLE ARE HAVING THE SAME EXACT ISSUE. FILING A COMPLAINT AND TAKING IT TO THE DEALER! THAT IS WAY TOO BIG AND DANGEROUS OF AN ISSUE TO HAVE WITH NO WARNING AND ONLY BEING AT 60,000 MILES! *TR
Power train, Vehicle speed control, May 5, 2015
WHILE DRIVING IN STOP AND GO TRAFFIC, MY CARS ENGINE LIGHT CAME ON, AS I WAS ACCELERATING TO MOVE FORWARD IN LINE A WARNING STATING THE TRANSMISSION IS OVERHEATING PULL OVER SAFELY FOR 8 MINUTES. THIS IS THE FOURTH TIME SOMETHING HAS WENT WRONG WITH THE TRANSMISSION SINCE BUYING THIS CAR IN SEPTEMBER OF 2012. THE FIRST TIME THIS HAPPENED I WAS DRIVING ON THE INTERSTATE GOING 70 MILES PER HOUR AND I DIDN'T HAVE ANYTIME TO PULL OVER SAFELY, I HAD TO COAST BECAUSE MY CAR WAS RUNNING BUT WOULD NOT GO FORWARD. THAT HAPPENED IN DECEMBER OF 2014. THEN TWO WEEKS AGO I WAS AGAIN IN STOP AND GO TRAFFIC AND THE ENGINE LIGHT CAME ON AND THE CAR WOULD NOT MOVE FORWARD, BUT NO WARNING TO PULL OVER SAFELY. I HAVE TAKEN THE CAR TO TWO DIFFERENT FORD SERVICE CENTERS AND THOUGH MY CAR HAS CODES STORED THEY STATE IT IS HOW I DRIVE OR THAT AN UPDATE WAS NEEDED. WHEN I ASK ABOUT THE CAR JUST STOPPING WITH THE TRANSMISSION OVERHEATING THEY SAY IT IS A SAFETY FEATURE FOR THE TRANSMISSION. IN MOST CIRCUMSTANCES THIS WOULD BE GREAT BUT WHEN THIS HAPPENS IN A SITUATION WHERE THE CAR CAN'T OR WON'T MAKE IT TO PULL OVER SAFELY THEN SOMEONE IS GOING TO BE SERIOUSLY INJURED. I AM VERY UNHAPPY ABOUT THE WAY MY CAR REPAIR HAS BEEN GOING ESPECIALLY SINCE I BOUGHT THIS CAR NEW AND TO TELL ME IT IS JUST THE WAY THE CAR RUNS OR IT NEEDS AN UPDATE AND THAT WILL TAKE CARE OF IT IS RIDICULOUS. SOMEONE IS GOING TO GET KILLED DRIVING THIS VEHICLE AND I PRAY IT IS NOT ME. *TR
Power train, Other or unspecified, Engine, May 5, 2015
I HAVE BEEN TO MY FORD DEALERSHIP 10 TIMES LAST YEAR AND 4 TIMES ALREADY THIS YEAR. I HAVE MULTIPLE CHECK ENGINE LIGHT THAT CAME ON AND EACH TIME THEY REPLACE A PART ON MY CAR. I HAD MY CAR LAST WEEK FOR SERVICE AND NOW IT'S BACK THIS WEEK AGAIN FOR SERVICE. I HAVE ALL MY REPAIR RECEIPTS AND I AM COMPLETELY SADDEN THAT FORD CANNOT DO ANYTHING FOR ME AS I CALLED THE FORD COOPERATE OFFICE AND HAVE THEIR SPECIALIST LOOKED AT MY CASE AND I AM HAVING THE SAME ISSUES. MY CAR SHUTS OFF ON ME SO MANY TIMES WHILE DRIVING WITH ME 1 YEAR OLD SON IN THE MIDDLE OF THE STREET. THEY WILL FIX IT TODAY AND NEXT WEEK I AM BACK IN THE SHOP. THEY HAVE MY CAR MORE TIMES IN THE SHOP THAN I HAVE ON THE ROAD. I AM EXTREMELY TIRED! I TOLD THEM TO TEST DRIVE MY CAR EACH TIME THEY "SUPPOSEDLY FIXED" MY ISSUE AND THE PROBLEM REMAINS THE SAME. I HAVE SPOKEN TO [XXX] AT THE COOPERATE OFFICE IN FLORIDA ( 1866-631-3788) EX [XXX] AND HE HAS NEVER SOLVED MY PROBLEMS OR RETURN ANY OF MY CALLS. --AT PRESENT WRITING THIS ISSUE I AM SCHEDULED FOR ANOTHER "REPAIR". ANOTHER CHECK ENGINE LIGHT SITUATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Power train, May 5, 2015
STEERING ASSIST MALFUNCTION WHEN STARTING VEHICLE, MAKING IT IMPOSSIBLE TO DRIVE. HOWEVER WHEN RESTARTED AND "WARMED UP" VEHICLE FUNCTION. FORD SEEMS TO BE IGNORING THE ISSUE AS IT DID WITH TRANSMISSION MALFUNCTION. TODAY MAY 5 I RETURN TO METRO FORD. *TR
Power train, May 1, 2015
WE HAVE THIS CAR AND THEY HAVE ALREADY REDONE PARTS IN TRANSMISSION ONE IN 2014. NOW WE ARE HAVING PROBLEMS AGAIN I TOOK TO DEALERSHIP ON 4 25 2015 AND THEY CONFIRMED THAT IT WAS MESSED UP AGAIN BUT PARTS ARE ON BACKORDER TIL JULY BUT CAR WAS SAFE TO DRIVE. I COMPLAINED THAT I DIDN'T THINK IT WAS THAT IT STALLS AND HESITATES WHEN TAKING OFF OR PULLING INTO TRAFFIC. THEY SAID NOTHING THEY COULD DO AND ACTED THEY COULD CARE LESS. I THEN CALLED FORD AND PRETTY GOT THE SAME RESPONSE SO I SAID Y'ALL BETTER HOPE AND PRAY MY WIFE OR I DON'T HAVE A ACCIDENT. WIFE IS VERY UNCOMFORTABLE DRIVING CAR. *TR
Power train, Apr 30, 2015
CAR HAD BEEN INTO DEALER MANY TIMES FOR TRANSMISSION CLUTCH - CAR SHUTTER AT LOW SPEED, ROLLS BACK AFTER PUTTING IN PARK. PURCHASED CAR NEW AND REPORTED PROBLEM. AT FIRST I WAS TOLD IT WAS BECAUSE IT WAS A STANDARD AUTOMATIC. THREE TIMES THEY CLAIMED THEY REPROGRAMMED IT. DEALER FINALLY AGREED THAT IT NEEDED A NEW CLUTCH. FEB. 12 AND WOULD ORDER PART. WHILE DRIVING ON A FREEWAY 150 MILES FROM HOME, CAR SUDDENLY STARTED SLOWING DOWN. MOTOR WOULD JUST REV WHEN STEPPING ON GAS. BECAUSE IT WAS DOWN HILL, I WAS ABLE TO MAKE IT AT LESS THAN 20 MPH TO A PARKING LOT BEFORE IT FROZE UP HALF WAY INTO LOT. BECAUSE IT WAS 2 PM, TRAFFIC WAS LIGHT WHICH IS THE ONLY THING THAT SAVED ME FROM AN ACCIDENT. IF THIS HAD HAPPENED IN PHOENIX ON FREEWAY, THERE WOULD DEFINITELY BEEN AN ACCIDENT. THE MODULE WAS REPLACED TWO DAYS LATER BUT THE CLUTCH ORDERED ON 2/12 HAS NOT BEEN REPLACED. I JUST CHECKED FOR RECALLS AND FOUND MODULE WAS RECALLED IN 2013, YET MY CAR WAS IN DEALERS SEVERAL TIMES AND I WAS NEVER REPAIRED. *TR
Power train, Apr 27, 2015
WHEN I TRY TO ACCELERATE FROM I STOP THE TRANSMISSION TRY'S TO ENGAGE AND ONCE IT DOES ENGAGE IT ALSO DISENGAGES CAUSING LOSS IN POWER AND/OR NO ACCELERATION WHILE THE TRANSMISSION AND RPMS REV AS THERE IN NO MOVEMENT FROM THE CAR. *TR
Power train, Apr 27, 2015
VEHICLE LOST THROTTLE AND EVENTUALLY DIED AND WOULD NOT CRANK. THIS HAPPENED GOING DOWN THE HIGHWAY. HILLSIDE ASSIST WARNING LIGHT CAME ON. VEHICLE WOULD SHUTTER IN ACCELERATION AT TIMES. TCM HAD BEEN REPROGRAMMED BEFORE THIS HAPPENED BUT DID NOT REALLY FIX THE PROBLEM OF TRANSMISSION SHUTTER. FMC COMPLETELY CHANGED OUT THE TCM AND THIS HELPED FOR THREE MONTHS AND THEN WE HAD COMPLETE TRANSMISSION FAILURE GOING DOWN THE ROAD. WE WERE 1000 MILES OVER OUR POWERTRAIN WARRANTY. FMC SAID THE REVERSE GEAR ALONG WITH SECOND GEAR HAD FAILED. FMC IS REPLACING THE TRANSMISSION AND OUR COST IS $500.00. BOTH INCIDENTS WERE IN HEAVY TRAFFIC WHEN TRANSMISSION FAILURES OCCURRED. THANKFULLY NO ONE ELSE WAS INVOLVED. WE CURRENTLY ARE IN THE FOURTH WEEK OF WAITING ON CAR TO BE FIXED. *TR
Power train, Apr 27, 2015
WHILE RUNNING ON CRUISE CONTROL AT 55MPH, I DISENGAGED THE CRUISE CONTROL FOR A TURNING VEHICLE AHEAD. A YELLOW WRENCH LIGHT & STOP SAFELY NOW MESSAGE APPEARED IN DASH. A WARNING BELL ALARMED. VEHICLE BEGAN FREE WHEELING TOWARDS OTHER VEHICLE WITHOUT EXPECTED REGENERATION BRAKING. HAD TO HIT BRAKES HARD. PULLED TO SIDE OF ROAD. CAR HAD NO MOTIVE POWER. TURNED CAR OFF. WAITED FOR ALL LIGHTS IN DASH TO GO OUT, THEN RESTARTED CAR NORMALLY. CAR APPEARED TO HAVE NO PROBLEMS. THIS HAPPENED 5 MORE TIMES IN THE NEXT 2 DAYS. NO PROBLEMS NOTED. THE DEALER WAS TO BUSY ON FRIDAY TO LOOK FOR ANY CODES IN VEHICLE COMPUTER. THIS SHOULD NEVER HAPPEN EXCEPT WHEN THE MOTOR IS SHORTED OR GROUNDED OUT HARD ENOUGH TO BURN IT AND BLOW A FUSE. *TR
Power train, Apr 24, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN APPROACHING A STOP SIGN, THE VEHICLE WOULD ROLL BACKWARDS WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,882.
Power train, Engine, Apr 23, 2015
VEHICLE LOST DRIVETRAIN POWER ON THE FREEWAY. I WENT TO ACCELERATE IN VERY HEAVY TRAFFIC, AND THE ENGINE REVVED WITHOUT MOVING FORWARD (SIMILAR TO SOMEONE DEPRESSING THE CLUTCH AND ACCELERATING). SHIFTED THE CAR INTO NEUTRAL, BACK INTO DRIVE IN ORDER TO JOG THE TRANSMISSION INTO OPERATION, THAT DID NOT WORK. I SHIFTED INTO THE 'SPORT' MODE IN THE TRANSMISSION THINKING THAT WOULD HELP, THAT DIDN'T WORK. I HAD ENOUGH FORWARD MOMENTUM TO GET THE CAR TO THE SHOULDER AND CALL FOR A TOW, BUT OVERALL, THE CAR WOULD NOT TRAVEL UNDER IT'S OWN POWER. AT THIS POINT, I AM QUITE CONCERNED THAT I OWN THIS CAR, AND IT'S NOT SAFE TO DRIVE. ONCE IT'S FIXED, I AM STILL QUITE CONCERNED THAT I'VE OWNED THIS CAR FOR 2 YEARS, AND IT'S BEEN IN THE SHOP BETWEEN 8 - 10 INDIVIDUAL INCIDENTS. I AM CONCERNED THAT I CANNOT PUT MYSELF OR MY FAMILY INSIDE THIS CAR WITH ANY REASONABLE EXPECTATION OF SAFETY. PLEASE, FORD MOTOR COMPANY NEEDS TO ISSUE A FULL, MANDATORY RECALL OF THIS CAR IN ORDER TO GET THIS ISSUE FIXED BEFORE SOMEONE FACES A SEVERE INJURY OR DEATH AS A RESULT OF THIS ISSUE. IF I WAS IN FRONT OF A TRUCK THAT WASN'T PAYING ATTENTION, I COULD HAVE BEEN KILLED. *TR
Power train, Apr 22, 2015
PRIOR TO THIS INCIDENT I HAD BROUGHT THE CAR INTO THE SHOP TWICE WITH COMPLAINTS ABOUT THE TRANSMISSION SHUTTERING IN REVERSE AND SLOW SPEEDS. ON JANUARY 18, 2014 WHEN LEAVING A DRUG STORE TO RETURN TO OUR HOTEL THE CAR WOULD NOT GO IN REVERSE, WE HAD TO PUT THE CAR IN NEUTRAL AND PUSH IT OUT OF THE PARKING SPACE. BEING A SATURDAY NIGHT AND 180 MILES FROM HOME WE HAD NO OPTION TO BRING IT IN TO A LOCAL SHOP. MY HUSBAND AND SON WERE TRAVELING TO COLORADO SO THEY TOOK THE HOTEL SHUTTLE TO THE AIRPORT EARLY SUNDAY MORNING AND I HAD A FAMILY MEMBER FOLLOW ME IN THE CAR THE 180 MILES BACK TO OUR LOCAL DEALERSHIP. THE DASH HAD NO WARNING LIGHTS ON AT THAT POINT OF THE TRIP. WHEN DRIVING THE CAR IT WOULD SHUDDER AT LOW SPEEDS, BUT DID OK AROUND 60MPH. ABOUT 1 MILE FROM THE DEALERSHIP THE SERVICE TRANSMISSION LIGHT CAME ON WHILE STOPPED AT AN INTERSECTION. WHEN I WENT TO ACCELERATE AT THE GREEN LIGHT IT NEARLY DIED- THE RPMS BLASTED BUT THE CAR HAD NO POWER. I BARELY MADE IT THROUGH THE INTERSECTION AND TO MY NEXT TURN. THE CAR LOST ALL POWER ABOUT 1/4 MILE FROM THE DEALERSHIP. I HAD TO PUSH THE VEHICLE ONTO THE SHOULDER AND HAVE IT TOWED TO THE SHOP. THE SEALS IN THE TRANSMISSION HAD LEAKED AND TOASTED THE TRANNY AND I HAD TO HAVE THE TRANNY REBUILT. THE ENTIRE PROCESS TOOK ALMOST A MONTH. STARTED TO HAVE SIMILAR PROBLEMS A FEW WEEKS AGO, BROUGHT IT BACK INTO THE DEALERSHIP AND THEY SAID THE SEALS ARE LEAKING AGAIN AND IT'S JUST A MATTER OF TIME BEFORE MY TRANNY GOES BUT THAT IT WILL BE ABOUT 12 WEEKS FOR THEM TO GET THE PARTS. *TR
Power train, Apr 22, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION STOPPED SHIFTING OUT OF THIRD GEAR AND THE CONTACT WAS UNABLE TO ACCELERATE AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TRANSMISSION WAS REPROGRAMMED. THE REPAIR FAILED TO REMEDY THE FAILURE. THE CONTACT MENTIONED THAT THE VEHICLE CONTINUED TO SHUTTER. THE FAILURE MILEAGE WAS 55,000.
Power train, Apr 20, 2015
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION ASSEMBLY PROBLEMS. *SMD THE CONSUMER EXPERIENCED AN INTERMITTENT LOSS OF TRANSMISSION ENGAGEMENT WHILE DRIVING. THE CONSUMER RECEVIED A LETTER FROM FORD, WARNING HER OF THE PROBLEM.*JB
Power train, Electrical system, Apr 18, 2015
FOR THE PAST MONTH MY 2012 FORD FOCUS HAD BEEN JERKING WHEN INCREASING TO SPEEDS OF 55MPH AND HIGHER. I GOT THE WHEEL ALIGNMENT DONE, CHANGED THE TIRES, THINKING IT WOULD HELP. ON APRIL 16TH AT 5PM I WAS DRIVING FROM SCHOOL WHEN I WAS PASSING A BURGER KING ON A MAIN ROAD BY THR INTERSTATE, MY CAR JUST LOST ALL POWER AND STOPPED. I TRIED TO TURN IT BACK ON, NOTHING. I ENDED UP PUSHING IT INTO BURGER KINGS PARKING LOT. TRIED TO JUMP IT. NO GO. TOOK BATTERY TO GET TESTED, COMPLETELY DEAD. OK, SO ALL IT NEEDS IS A BATTERY? WRONG! BOUGHT A NEW BATTERY. STILL NOTHING. HAD THE CAR TOWED TO PEP BOYS WHERE I AM INFORMED THAT ITS THE PCM/TCM AND ONLY FORD CAN FIX IT BECAUSE IT NEEDS TO BE REPROGRAMMED. OK, CALLED FORD IN TAMPA FL, AFTER DOING RESEARCH ABOUT RECALLS ON THIS SITE. ACCORDING TO THEM THERE HAS NEVER BEEN A RECALL. THEY ASKED ME IF I CALLED A WEEK AGO BECAUSE SOMEONE HAD THE SAME PROBLEM. I TOLD THEM NO. I SEARCH THIS SYSTEM WITH MY VIN, NO REPORTS.... HOW COULD THIS BE WHEN I AM EXPERIENCING THE SAME SYMPTOMS AND MY CAR WAS MANUFACTURED BETWEEN THESE YEARS. I AM HOPEFUL THAT THIS IS AN OVERSIGHT AND THAT FORD DIDN'T REALIZE THE EXTENT OF THIS PROBLEM. ITS DANGEROUS. MEANWHILE MY CAR IS 3 YEARS OLD WITH 52K....PCM/TCM SHOULDN'T BE A FACTOR. *TR
Power train, Apr 14, 2015
IN 2012, I PURCHASED A BRAND NEW SUPER ECONOMY FLEX FUEL 2012 FORD FOCUS, WHICH I HAD THERE WAS NO PROBLEM WITH VEHICLE AFTER DON SEEYLE FORD REPLACE THE AXLE AND WHEEL BEARING. LAST SPRING OF 2014, MY CAR STARTED SHUDDERING VIOLENTLY AS I REVERSED THE VEHICLE INTO DRIVEWAY AT HOME. IN AUGUST 2014, I RECEIVED A NOTICE FROM FORD MOTOR COMPANY THAT LISTED PROBLEMS WITH THE TRANSMISSION FOR THIS VEHICLE. AFTER RECEIVING THIS NOTICE, I CALLED SEEYLE FORD TO INQUIRE ABOUT THE TRANSMISSION AS WELL AS THE REAR WINDOW DEFROSTER THAT HAS NOT BEEN WORKING PROPERLY EITHER FROM PREVIOUS WINTER. I MADE AN APPOINTMENT WITH SEEYLE FORD TO GET THE TRANSMISSION REPAIRED, REAR WINDOW DEFROSTER AND ROUTINE MAINTENANCE DONE. AFTER RETURNING TO SEEYLE FORD, THE RUSHED AND THROWN THE PAPERWORK FOR ROUTINE MAINTENANCE TO THE CASHIER WITHOUT INFORMING MYSELF ABOUT THAT NO REPAIR WAS DONE TO THE TRANSMISSION OR THE REAR DEFROSTER. HOWEVER, I NOTICED THAT THE VEHICLE WAS VANDALIZED BY PUNCHERS HOLES IN THE UPHOLSTERY BY THE REAR WINDOW CLOSE TO THE DEFROSTER, WHICH I HAVE NEVER PUNCHERS HOLES SINCE PURCHASING IT. FINALLY, I TOOK THE VEHICLE TO GALESBURG FORD TO INQUIRE THE SAME ISSUES, HOWEVER, I EXPLANATIONS WAS SIMPLY THANKS FOR THE BUSINESS. IN MARCH OF 2015, RECEIVED ANOTHER NOTICED FROM FORD MOTOR COMPANY ABOUT THE TRANSMISSION. I CALLED GALESBURG FORD ABOUT THE TRANSMISSION BUT NOTHING HAPPENED AS USUAL. FINALLY ON APRIL 6, 2015, I CALLED FORD CUSTOMER TO FILE A COMPLAINT WITH REPAIR ISSUES WITH THE DEALERSHIPS. ON APRIL 7, 2015, I RECEIVED A CALL FROM THE REGIONAL MANAGER SALLY BASICALLY SAID 'I CAN TAKE THE VEHICLE SOMEWHERE ELSE BECAUSE FORD WILL NOT REPAIR IT UNLESS IT TOTAL BREAKS DOWN.OR SIMPLY THE COMPANY IS GOING TO DO NOTHING ABOUT THE COMPLAINT. SO, I BASICALLY RECEIVED ATTITUDE OF WE WILL LISTEN BUT THE COMPANY DOING NOTHING FOR YOU. *TR
Power train, Vehicle speed control, Engine, Apr 13, 2015
I WAS DRIVING THE VEHICLE DOWN THE HIGHWAY AND IT ALL OF A SUDDEN LOST POWER AND WOULD NOT SHIFT AND SLOWED DOWN TO AROUND 40MPH AUTOMATICALLY AND ALMOST CAUSED ME TO BE HIT FROM THE VEHICLE BEHIND ME AND HAD TO IMMEDIATELY PULL OF TO THE SHOULDER. A MESSAGE CAME UP ON THE HUD/DISPLAY AND SAID TRANSMISSION MALFUNCTION SERVICE NOW!. I THEN SHUT THE CAR OFF AT A PARKING LOT AND LET THE CAR SIT FOR OVER AN HOUR AND MADE PHONE CALLS TO THE DEALER. THIS HAS ALSO HAS HAPPENED WHEN GOING TO STEP ON GAS TO YIELD AT AN INTERSECTION AND THE MOTOR JUST WENT UP IN RPM BUT DID NOT MOVE OR GO INTO GEAR WHILE IN DRIVE. THIS IS VEHICLE IS DANGEROUS WHILE DRIVING DUE TO THESE ISSUES AND THE DEALER ACTS LIKE IT IS NOT. *TR
Power train, Engine, Apr 13, 2015
THE PARKING AID LIGHT CAME ON AND THE CAR WON'T START! I HAVE HAD THE CAR IN THREE TIMES FOR TRANSMISSION AND SHAKING AND IT HAS YET TO BE FIXED. THE CAR DOES NOT ACCELERATE PROPERLY AND IS GOING BACK IN AGAIN TODAY. FORD WILL NOT BUY ME OUT OF MY LOAN OR WORK WITH ME ON REPLACING IT. I BOUGHT THIS FOR MY DAUGHTER AND I DO NOT FEEL SAFE WITH HER DRIVING IT AT ALL! *TR
Power train, Engine, Apr 9, 2015
THE TRANSMISSION DOESN'T FUNCTION PROPERLY -- DELAYING ON ACCELERATION, THEN 'CATCHING' AND ACCELERATING IN A BURST. I'VE HAD IT 'FIXED' ONCE AND AM TRYING TO GET IT FIXED AGAIN. IT ISN'T SAFE, PARTICULARLY IN HILLY TRAFFIC-HEAVY SEATTLE. FORD REALLY NEEDS TO BE ACCOUNTABLE FOR THE PROBLEMATIC TRANSMISSION THAT THEY HAVE RUNNING AROUND THE STREETS. I AM IN MY MID-TWENTIES AND THIS IS MY FIRST CAR. IT'S BEEN VERY DEPRESSING, AND I WOULD LOVE FAIR RESOLUTION. *TR
Power train, Apr 6, 2015
RIGHT AFTER PURCHASING THE FORD FOCUS 1/2014 WE NOTICED A SIGNIFICANT SLIPPING/JERKING FROM TRANSMISSION. THE CAR WAS COVERED UNDER WARRANTY AND THE CAR DEALER TOOK IT RIGHT INTO THE FORD DEALER IN BOISE TO GET IT FIXED. IT WAS RETURNED DOING THE SAME THING. WE NOTIFIED THEM OF THE PROBLEM AND HEARD THERE WAS A RECALL FOR THIS ISSUE. THEY, FORD DEALER, TOOK THE CAR IN AND THEN RETURNED IT SAYING THEY DID NOTICED A PROBLEM BUT WAS NOT SIGNIFICANT TO REPAIR AND RETURNED IT TO US. THE CAR IS STILL NOT REPAIRED AND RUNS LIKE CRAP. 04/6/2015 ALTHOUGH THIS PART IS NOW A RECALL, FORD HAS NOT FIXED THE PROBLEM AND THE CAR IN ALMOST INOPERABLE. THE PART IS ON BACK ORDER AND WILL TAKE 3 MONTHS TO GET IT IN. IT HAS ONLY BEEN 6 WEEKS AND THEY DO NOT CARE. THE CAR HAS BEEN TO THE DEALER IN BOISE MULTIPLE TIMES AND IS STILL NOT FIXED. THIS CAR IS STILL UNDER WARRANTY. *TR
Power train, Apr 5, 2015
THE AUTOMATIC TRANSMISSION IN THE FORD FOCUS HAS A CLUTCH THAT SLIPS WITHOUT WARNING. THE CAR SHUDDERS AND WON'T ACCELERATE. I WAS ALMOST HIT WHEN MAKING A TURN AND THE CAR SHUDDERED AND STOPPED IN THE MIDDLE OF THE TURN. ANOTHER DRIVER HAD TO TAKE EMERGENCY EVASIVE ACTION TO AVOID HITTING ME. I TOOK MY CAR TO THE DEALERSHIP AND FORD SERVICE SAYS THERE IS DEFINITELY A PROBLEM BUT THEY CANNOT FIX IT BECAUSE THEY DON'T HAVE PARTS AND DON'T KNOW WHEN THEY WILL GET THE PARTS. FORD ACKNOWLEDGES THE PROBLEM IS COMMON AND HAS EXTENDED THE WARRANTY TO 150K MILES BUT THEY CANNOT FIX THE PROBLEM SO THOUSANDS OF FORD FOCUS OWNERS ARE DRIVING UNSAFE CARS. THERE HAS ALREADY BEEN MULTIPLE ACCIDENTS AND INJURIES ATTRIBUTED TO THIS PROBLEM BUT YET FORD STILL DOES NOTHING TO CORRECT THE UNSAFE CONDITION. THIS AGENCY SHOULD FORCE FORD TO ISSUE A SAFETY RECALL BEFORE THERE ARE FATALITIES. IT IS JUST A MATTER OF TIME BEFORE PEOPLE LOSE THEIR LIVES BECAUSE OF THIS DEFECT IN A FORD VEHICLE HAS IS AFFECTING THOUSANDS OF OWNERS. EXTENDING THE WARRANTY IS NICE BUT INEFFECTIVE SO A MANDATORY SAFETY RECALL IS GOING TO BE NECESSARY TO MAKE FORD TAKE ACTION. THE SLIPPING IS OCCURRING MORE AND MORE OFTEN YET FORD IS UNABLE TO FIX THE PROBLEM SO I AM FORCED TO DRIVE AN UNSAFE CAR. TIME IS OF THE ESSENCE TO PREVENT MORE ACCIDENTS, INJURIES, AND POSSIBLE FATALITIES. *TR