2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints: steering
933 reports, newest first. Show all
Steering, Nov 15, 2015
THE CHROME TRIM ON THE STEERING WHEEL HAS BEGUN TO PEEL IN MULTIPLE PLACES. THIS WAS BROUGHT TO MY ATTENTION AFTER SOME OF THE PEELED AREAS LACERATED MY FINGERS WHILE DRIVING, CAUSING ME TO ABRUPTLY PULL MY HAND OFF OF THE STEERING WHEEL AND SWERVE THE VEHICLE. I ATTEMPTED TO GRAB THE STEERING WHEEL AGAIN AS MY FINGERS WERE BLEEDING. VEHICLE WAS IN MOTION ON THE HIGHWAY.
Steering, Nov 14, 2015
TODAY TWICE THE CAR STEERING WHEEL WAS HARD TO DRIVE THEN WHEN I PULLED OVER, THE LIGHT CAME ON DASHBOARD AND SAID POWER STEERING ASSIST FAILED SERVICE REQUIRED. WHAT IF I WAS NOT ABLE TO PULL OVER SAFELY.
Steering, Power train, Engine, Nov 13, 2015
OWNED CAR FOR 2 YEARS, IN SHOP 5 TIMES SO FAR FOR DCT ISSUES. CAR IS COMPLETELY UNPREDICTABLE AND GOING TO CAUSE ME TO GET IN AN ACCIDENT! SOMETIMES I HIT THE ACCELERATION AND IT LURCHES FORWARD UNEXPECTEDLY CAUSING ME ALMOST TO REAR END SOMEONE. OTHER TIMES I HIT THE GAS EXPECTING IT TO GO AND I GET A REALLY SLUGGISH RESPONSE TO THE POINT WHERE I'M SCARED ANOTHER VEHICLE WILL HIT ME, SO I WILL FLOOR IT TRYING TO GET IT TO MOVE, THIS WILL RESULT IN THE BACK WHEELS LOCKING UP AND FISH TAILING! I HAVE HAD AT LEAST SIX MOMENTS IN THIS WEEK WHERE THE CAR RESPONDED UNEXPECTEDLY AND MADE ME THINK I WAS GOING TO GET IN AN ACCIDENT. TONIGHT IN RUSH HOUR I WAS MAINTAINING A SPEED OF ABOUT 20 MPH, THE CAR DECIDED TO DOWNSHIFT AND SEND MORE FORWARD A FEW YARDS. I WANT SO BADLY TO GET RID OF THIS CAR AS I HAVE A BABY, BUT I'M VERY UPSIDE DOWN ON IT. I HAVE VARIOUS WARRANTIES BUT HAVE BEEN WARNED BY FORD THAT THEY ARE A "ONE TIME GET OUT OF JAIL FREE CARD" AND IF THE CAR COMES IN FOR THE SAME REPAIR IT PREVIOUSLY HAD IT WILL NO LONGER BE UNDER WARRANTY! THIS IS HORRIBLE, MY CAR IS CONSTANTLY IN THE SHOP FOR THE SAME TRANSMISSION ISSUE!
Steering, Nov 11, 2015
AFTER TCM RECALL REPLACEMENT THE STEERING WOULD WANDER. BY THIS I MEAN LOOSE WHEEL AT HIGH SPEEDS WITH TOUGH SPOTS. NEW TIRES AND ALIGNMENT HAVE BEEN DONE WITH NO CORRECTION OF THIS PROBLEM. FORD WILL NOT ADMIT AN ISSUE AND WILL ONLY DIAGNOSE AFTER I AGREE TO PAY THEM FOR DOING SO. NOT GOING TO HAPPEN.
Steering, Nov 6, 2015
WHILE LEAVING HOME FOR WORK DURING THE MORNING OF NOVEMBER, 5TH, 2015, THE 2012 FORD FOCUS WOULD NOT TURN LEFT OR RIGHT WHEN BACKING OUT OF THE DRIVEWAY. LATER IN THE DAY, THE CAR STOPPED TWICE IN THE MIDDLE OF TRAFFIC. THE STEERING GOES AND IT BECOMES VERY DIFFICULT TO TURN THE WHEEL LEFT OR RIGHT. IT WAS TAKEN TO THE LOCAL DELEARSHIP (SUPREME FORD) AND THEY QUOTED $1905.51 TO REPLACE THE ELECTRIC STEERING RACK. THAT'S NOT INCLUDING THE $108 UPFRONT PAYMENT FOR DIAGNOSING THE PROBLEM. FORD NEEDS TO RECALL THIS MODEL AS I'M NOW RESEARCHING LOTS OF CONSUMERS HAVING THE SAME ISSUE. ARE THEY WAITING FOR SOMEONE TO SERIOUSLY INJURY THEMSELF? THIS IS VERY SCARY TO HAVE EXPERIENCED. SOMETHING MUST BE DONE. IT'S NOT RIGHT FOR THE CONSUMER TO PAY FOR A MANFACTURING DEFECT IN FORD'S ELECTRONIC POWER ASSISTED STEERING (EPAS) THAT THEY WON'T RECOGNIZE AS A PROBLEM. DON'T OUR LIVES MATTER????
Steering, Oct 27, 2015
POWER STEERING MALFUNCTION ERROR CODE UNABLE TO MOVE STEERING WHEEL. HAPPENS WHEN IT IS SITTING STILL AND YOU START THE CAR. I HAVE HAD THIS CAR IN THE SHOP 10 TIMES BETWEEN THIS AND THE TRANSMISSION. THEY HAVE REPLACED 2 ND GEAR, AND THE CLUTCH AND THEN TOLD ME NOTHING ELSE WAS WRONG WITH IT UNTIL MAY 2015 WHEN THE CAR COMPLETELY QUIT AND IT WAS THE TCM . THE ERROR CAME UP THEN ON POWER STEERING FAILURE, BUT THEY DID NOT ADDRESS IT BECAUSE THEY WERE BLAMING IT ON THE TCM. SO SEPTEMBER 16TH IT STARTED JUTTING AGAIN WHEN TURNING RIGHT, ON OCTOBER THE 2ND I WENT OUT AT LUNCH TO RUN SOME ERRANDS AND OF COURSE POWER STEERING ASSIST FAULT MALFUNCTION. YES THIS CAR HAS BEEN IN THE SHOP 10 TIMES AND I EVEN ALREADY HAD TO PUT AN ALTERNATOR ON IT 9 MONTHS AFTER I PURCHASED IT. I TURNED THE CAR ON AND OFF 4 OR 5 TIMES AND FINALLY I WAS ABLE TO CLEAR IT ENOUGH I DROVE IT TO THE FORD HOUSE WHERE IT'S SECOND HOME IS ONLY TO BE TOLD THAT IT WAS NOT COVERED AND I WOULD OWE THEM OVER $1500 IN REPAIRS BECAUSE THEY DID NOT CATCH IT THE FIRST 10 TIMES WHILE UNDER WARRANTY. THIS CAR IS A PIECE OF JUNK AND WHEN YOU CALL FORD THEY ACT LIKE THEY DO NOT KNOW ANYTHING ABOUT HIS ISSUE, BUT IT IS EVERYWHERE. SO THEY RESET IT AND TOLD ME IT WILL GO OUT AGAIN PERMANENTLY AND HOPEFULLY I COULD GET IT TO THE SIDE OF THE ROAD. REALLY??? GIVE ME SOME ASSISTANCE IN GETTING IT REPAIRED. I HAVE HAD 10 NEW FORD PRODUCTS AND NEVER TROUBLE LIKE THIS. THIS IS ACTING LIKE MY CHEVY COBALT AND IT'S 7 RECALLS. RECALL IT ALREADY BEFORE IT'S TOO LATE FOR INNOCENT PEOPLE.
Steering, Oct 22, 2015
MY 2012 FORD FOCUS SEL HAS LESS THAN 9,000 MILES. ON OCTOBER 20, 2015 I GOT IN MY CAR TO DRIVE IT AND IT WAS COMPLETELY DEAD - NOTHING WORKED. MY HUSBAND TOOK THE BATTERY OUT, HAD IT CHECKED, BUT IT WAS FINE. HE PUT THE BATTERY BACK IN AND THE CAR STARTED. HE THEN DROVE MY CAR TO HIS LOCAL MECHANIC TO HAVE THE BATTERY CHECKED AGAIN TO SEE IF SOMETHING WAS DRAINING THE POWER FROM IT TO CAUSE THE CAR NOT TO START. AGAIN THE BATTERY CHECKED OUT FINE. AS MY HUSBAND WAS LEAVING THE MECHANICS, HE PUT MY CAR INTO REVERSE, STARTED BACKING UP, AND OUT OF NO WHERE THE POWER STEERING WENT OUT. HE SAID A POWER STEERING FAULT WARNING APPEARED ON THE DASH. I WAS HORRIFIED THAT THIS HAPPENED AND EVEN MORE HORRIFIED THAT IT COULD HAVE BEEN ME THAT WAS DRIVING MY CAR WHEN THE POWER STEERING WENT OUT. I'M JUST RELIEVED THAT MY HUSBAND WASN'T DRIVING ON A MAJOR ROAD OR HIGHWAY WHEN THIS HAPPENED. WE TOOK MY CAR TO THE DEALERSHIP I PURCHASED IT FROM AND FOUND OUT THERE WERE A COUPLE TRANSMISSION RECALLS FOR MY CAR. THE SERVICE GUY SUGGESTED THAT ONE OF THE TRANSMISSION RECALLS WAS RESPONSIBLE FOR MY CAR BEING COMPLETELY DEAD AND NOT STARTING. HOWEVER, HE SAID THERE WAS A POWER STEERING FAULT AND THE POWER STEERING RACK ASSEMBLY HAD TO BE REPLACED AND REPROGRAMMED TO THE TUNE OF $1,700.00. WOW. I DON'T UNDERSTAND HOW THIS COULD HAPPEN TO MY 2012 FORD FOCUS SEL THAT HAS LESS THAN 9,000 MILES ON. HOW COULD THIS HAPPEN? I WAS TOLD THE POWER STEERING IS AN "ELECTRONIC" COMPONENT AND ANYTHING ELECTRONIC CAN GO ANYTIME. IS IT JUST A COINCIDENCE THAT ON THE DAY THAT MY CAR WON'T START DUE TO THE FORD RECALL 15B22 THAT THE POWER STEERING GETS "SHORTED" OUT AND I END UP HAVING TO PAY $1,711.89 TO REPLACE THE POWER STEERING RACK ASSEMBLY AND FOR THEM TO "REPROGRAM" IT? I DON'T THINK IT'S A COINCIDENCE THESE 2 EVENTS HAPPENED TOGETHER - ELECTRONIC COMPONENTS "TALK" TO EACH OTHER.
Steering, Electrical system, Other or unspecified, Oct 21, 2015
CAR JUMPS FROM 2000 RPM TO 7000 RPM IMMEDIATELY WHEN WANTING TO GO FROM 35 MPH TO 45 MPH AFTER BEING SLUGGISH AND ALMOST HIT ANOTHER VEHICLE. AT HIGHWAY SPEED OF 65, THE CAR'S POWER BECOMES SO LOW IT ONLY GOES 40 MPH AND HAD TO PUT HAZARD LIGHTS ON AND GET OFF HIGHWAY. AUTOMATIC TRANSMISSION BUT HAVE TO PUT FOOT ON BRAKE AND OTHER FOOT ON GAS IN CITY TRAFFIC ON HILL OR IT SLIDES BACK TO ALMOST HIT VEHICLE BEHIND ME. STEERING GOT SO TIGHT MULTIPLE TIMES AT 45 MPH AND ALL LIGHTS ON PANEL CAME ON AND CAR STALLED IN MIDDLE OF A MAJOR INTERSECTION AND HAD TO CALL POLICE TO ENSURE NOBODY HIT MY VEHICLE AND DIRECT OTHER TRAFFIC. CAR SHUDDERS AND VIBRATES AND NOTHING WRONG WITH TIRES, RIMS, BRAKES AND ALIGNMENT.
Steering, Power train, Oct 21, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE STARTING THE VEHICLE, THE ELECTRONIC POWER STEERING SYSTEM FAULT ILLUMINATED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. THE CONTACT STATED THAT THE FAILURE OCCURRED ON FOUR SEPARATE OCCASIONS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. WHILE DRIVING 45 MPH, THE CONTACT HEARD A LOUD BANG AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE VEHICLE, BUT IT WOULD NOT RESTART OR SHIFT INTO GEAR. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PARKING ENGAGE CONTROL SENSOR MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED WITHIN 24 HOURS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT TRANSMISSION CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. WHEN THE VEHICLE WAS RETRIEVED FROM THE DEALER, IT EXPERIENCED TROUBLE SHIFTING AND MADE AN ABNORMAL GRINDING NOISE EVERY TIME IT WAS SHIFTED INTO ANOTHER GEAR. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH PLATES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 12,000.
Steering, Oct 17, 2015
WHILE TAKING A RIGHT TURN ON A CITY STREET MY STEERING WHEEL IMMEDIATELY BECAME VERY HARD TO MANEUVER. I HAD TO BRAKE AS TO KEEP MY SELF FROM GOING FORWARD RATHER THAN TURNING SINCE MY STEERING WHEEL SEEMED AS THOUGH IT WAS LOCKED. I THEN REALIZED THE POWER STEERING WAS COMPLETELY OUT, THEN THE DISPLAY AND SOUND CAME ON, STATING THAT THERE WAS A STEERING MALFUNCTION AND TO REFER TO MY MANUAL. I THEN CAREFULLY AND FORCEFULLY STEERED THE VEHICLE INTO A VACANT PARKING LOT. I READ THE MANUAL AND ATTEMPTED TO CYCLE POWER TO THE VEHICLE TO CLEAR THE ISSUE. THIS DID NOT WORK. I NOW HAVE NO POWER STEERING AND THE VEHICLE SITS IN THE DRIVEWAY. IT HAS 65K MILES AND IS OUT OF WARRANTY. I WOULD NOT HAVE PURCHASED HAD I KNOWN SOO MANY HAD THIS ISSUE.
Steering, Oct 15, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRIC POWER ASSIST SYSTEM FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT PROVIDED.
Steering, Oct 13, 2015
COMPLETE ELECTRICAL POWER ASSIST FAILURE. STEERING ALMOST TOO DIFFICULT TO OPERATE. THANKFULLY HAPPENED AT LOW SPEED.
Steering, Other or unspecified, Oct 9, 2015
WHILE PULLING OUT OF A DRIVE THUR MY CAR SUDDENLY BECAME VERY HARD TO TURN AND A MESSAGE APPEARED ON THE DASH STATING "STEERING ASSIST MALFUNCTION". I WAS ABLE TO TURN OFF THE CAR AND RESTART AND THE PROBLEM SEEMED TO BE OKAY. NOW I AM WORRIED THAT THIS WILL HAPPEN AGAIN BUT IN A MORE DANGEROUS SITUATION. THERE ARE MANY OTHER COMPLAINTS I HAVE READ ABOUT AND IT'S NOT IF IT HAPPENS AGAIN IT'S WHEN. ALSO TONIGHT I EXPERIENCED MY REAR RIGHT SIDE DOOR IS NOT ABLE TO CLOSE AT ALL. WHICH I HAVE READ NUMEROUS COMPLAINTS ABOUT BOTH OF THESE SAFETY CONCERNS. THAT IS A HUGE SAFETY HAZARD, I AM VERY THANKFUL THAT I REALIZED THIS BEFORE DRIVING AWAY WITH MY DAUGHTER IN THE BACK SEAT. I WILL NEVER BUY ANOTHER FORD AGAIN!!!!
Steering, Oct 7, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHEN STARTING THE VEHICLE, THE STEERING ASSIST MALFUNCTION WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,264.
Steering, Oct 6, 2015
WHILE BACKING OUT OF THE DRIVEWAY THE STEERING SUDDENLY AND WITHOUT WARNING BECAME VERY DIFFICULT TO MANAGE. THINKING THAT THIS WAS A TEMPORARY ISSUE I ATTEMPTED TO DRIVE THE VEHICLE FOR A SHORT DISTANCE BUT FELT VERY UNSAFE TO CONTINUE MY TRIP AND RETURNED HOME.
Steering, Oct 6, 2015
I WAS DRIVING IN THE INTERSTATE GOING ABOUT 65 MILES PER HOUR WITH MY CHILD IN THE CAR MY POWER STEERING WENT OUT A SEMI WAS RIGHT NEXT TO ME AND I ALMOST WENT OFF THE TRYING TO KEEP FROM HITTING IT.
Steering, Oct 5, 2015
I HAD BEEN HAVING ISSUES WITH MY CAR LOSING POWER WHEN ACCELERATING AND SHUDDERING REALLY BADLY. A MONTH BEFORE THE RECALL LETTER CAM OUT FOR THE TCM (TRANSMISSION CONTROL MODULE) I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR FROM AND THEY TOLD ME IT WAS NORMAL FOR THE CAR. AFTER I GOT THE RECALL LETTER I WENT BACK FOR A FREE DIAGNOSTIC AND INFORMED THEM OF THE WARNING LIGHT THAT WAS OFTEN APPEARING THAT SAID "STEERING ASSIST FAULT SERVICE REQUIRED". THEY SAID IT WOULD BE A SEPARATE $145 TO DIAGNOSIS THAT PROBLEM. AFTER TAKING NEARLY 4 MONTHS TO GET THE PART IN MY CAR WASN'T ABLE TO SHIFT OUT OF 1ST GEAR DRIVING HOME ONE NIGHT FROM WORK SO I HAD TO FIND ANOTHER DEALERSHIP TO TAKE IT TO. THEY WERE ABLE TO REPLACE THE RECALLED PARTS WITH IN 1 WEEK AND THE SAME ISSUE WITH THE STEERING THAT I HAD DESCRIBED TO THE PREVIOUS DEALERSHIP I ALSO INFORMED THEM ABOUT. WHEN I WENT TO PICK UP MY CAR THEY TOLD ME I SHOULDN'T HAVE THAT SAME PROBLEM WITH THE MESSAGE "STEERING ASSIST FAULT SERVICE REQUIRE" AND THE STEERING WHEEL LOCKING UP. 3 WEEKS AFTER GETTING MY CAR BACK ONE NIGHT MY HUSBAND AND I GOT IN THE CAR TO DRIVE TO A RESTAURANT AND COULD EVEN LEAVE THE PARKING LOT BECAUSE THE SAME MESSAGE APPEAR AND MY CARS POWER STEERING IS NOW JUST COMPLETELY OUT. BEFORE IT WOULD CORRECT ITSELF AFTER I TURNED THE CAR OFF BUT NOW ITS JUST STUCK AND I CAN'T DRIVE MY CAR. FORD CORPORATE BASICALLY TOLD ME SINCE THERE ISN'T A RECALL IT ISN'T THEIR PROBLEM. AND THE DEALERSHIP TOLD ME THEY WOULD TOW IT AND RUN A DIAGNOSTIC AND IF IT ISN'T RELATED TO THE RECALL REPAIR I'M RESPONSIBLE TO THE COST OF TOWING AND REPAIR. ONLINE THIS REPAIR APPEARS TO BE $2,000ISH DOLLARS AND I DON'T HAVE THAT. SO BASICALLY FORD TOLD ME I WAS SOL....
Steering, Oct 2, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THERE WAS A SHORTAGE IN THE STEERING GEAR BOX, AND THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 1/14/16 LN; UPDATED 3/27/18 *JB
Steering, Vehicle speed control, Engine, Sep 26, 2015
WHAT HAS HAPPENED WITH MY 2012 FORD FOCUS ON AUGUST 18, 2015 HAS NOW HAPPENED 2 ADDITIONAL TIMES SINCE THEN. ON 8/21/2015 MY VEHICLE WAS DROPPED OFF AT SKINNER & DAMULIS TO REPROGRAM THE TRANSMISSION CONTROL MODULE (FIELD SERVICE ACTION: 15B22 TRANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERT TCM FAILURE WARNING). ON AUGUST 27, 2015 WHILE DRIVING DOWN THE ROAD AT 55 MPH AGAIN I HAD THE SAME LOSS OF POWER, THIS TIME HAD AN 18 WHEELER BEHIND ME THAT WAS NOT SLOWING DOWN, I PULLED OVER TO THE SHOULDER AND NEEDED TO USE REVERSE AND THE VEHICLE WOULD NOT GO INTO REVERSE, IT JUST REVVED LIKE IT WAS IN NEUTRAL. I TURNED THE VEHICLE OFF, CALLED FORD, AGAIN, AND TOLD THEM MY ISSUE. AFTER RESTARTING THE VEHICLE AFTER THE PHONE CALL I WAS ABLE TO PUT IN REVERSE. I RETURNED VEHICLE TO SKINNER & DAMULIS ON 9/3/2015, VEHICLE WAS "REPAIRED" ON 9/4/2015 AND INVOICE STATED MY CONCERN: CAR HAVING ISSUES WITH REVVING AND WON'T GO INTO REVERSE AT TIMES AND THEIR CORRECTION WAS THEY FOUND TCM & PCM SOFTWARE UPDATE AND PERFORMED SOFTWARE UPDATE. ON 9/25/2015 I AGAIN HAD THE SAME ISSUE WITH REVVING WHILE DRIVING (35-40 MPH) AND WAS AGAIN UNABLE TO GET THE VEHICLE INTO REVERSE. CAR HAD 90,111 MILES AT THE TIME. CONTACTED FORD AND WAS GIVEN CASE# CAS-7944030 AND WILL BE IN CONTACT WITH JOHN FROM FORD BY MONDAY EVENING. THIS NO LONGER WORKS FOR ME. THIS CAR NEEDS TO GO, IT IS GOING TO KILL SOMEONE, ME, PEOPLE IN ANOTHER VEHICLE, SOMETHING AND I AM NOT GOING TO HAVE MY FAMILY SUED BECAUSE THIS PROBLEM OCCURS AGAIN. I NEED A VEHICLE AS AN OUTSIDE SALES PERSON AND NO LONGER FEEL SAFE IN MY 2012 FORD FOCUS. THIS CAR NEEDS TO BE TAKEN BACK BY FORD AND DESTROYED. IT HAS NO TRADE VALUE AND I DO NOT WANT ANOTHER FAMILY TO HAVE THIS CAR AND GET KILLED BECAUSE OF IT. PLEASE DO SOMETHING ABOUT THIS, I KNOW I AM NOT THE ONLY ONE WITH THESE ISSUES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Steering, Power train, Electrical system, Sep 23, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER TWICE WHERE THE TRANSMISSION CONTROL MODULE WAS REPLACED. WEEKS LATER, THERE WAS AN ABNORMAL NOISE COMING FROM THE RADIO AND IT RANDOMLY FAILED TO WORK. WHILE DRIVING, THE STEERING WHEEL SEIZED AND THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL EACH TIME THE FAILURE RECURRED. THE CONTACT ALSO MENTIONED THAT THE EPS WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 11/12/15*LJ, UPDATED 3/20/18*JB UPDATED 5/16/18*JB
Steering, Sep 16, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE CONTACT STARTED THE VEHICLE, THE STEERING ASSIST FAULT SERVICE REQUIRED WARNING INDICATOR ILLUMINATED AND THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT STOPPED AND TURNED OFF THE VEHICLE. AFTER APPROXIMATELY TWO MINUTES, THE VEHICLE WAS RESTARTED AND OPERATED NORMALLY. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Steering, Sep 15, 2015
TOTAL UNEXPECTED LOSS OF POWER STEERING. UNABLE TO SAFELY STEER VEHICLE. POWER STEERING ASSIST FAULT LIGHT CAME ON. AFTER STOPPING AND RE-STARTING THE VEHICLE THE WARNING LIGHT WENT OFF AND NORMAL STEERING WAS POSSIBLE. THIS HAS HAPPENED TWICE TO DATE.
Steering, Suspension, Power train, Sep 15, 2015
EXCESSIVE SHUDDERING/SHAKING UPON ACCELERATION, VEHICLE DOES NOT SEEM TO HAVE ANY POWER. ON 8/28 I WAS STOPPED AT LIGHT IN DRIVE AND VEHICLE WOULD NOT MOVE, AFTER CHANGING GEARS I FINALLY WAS ABLE TO DRIVE IT, A SHORT TIME LATER VEHICLE WOULD NOT MOVE AGAIN IN DRIVE BUT THE ENGINE LIGHT CAME ON, ON THE WAY TO THE DEALERSHIP VEHICLE LOST POWER AND WOULD ONLY GO 15 MPH CRAWLED TO THE DEALER WITH EMERGENCY FLASHERS. DEALER HAD THE VEHICLE FOR 5 DAYS AND COMPLETED THE SOFTWARE UPDATE PROGRAM 15B22, SINCE RECEIVING THE VEHICLE BACK I AM STILL EXPERIENCING LOW POWER AND SHUDDERING. HAVE BEEN REAR ENDED TAPPED ONCE BECAUSE IT DOESN'T HAVE ANY POWER, VERY CONCERNED TO DRIVE VEHICLE TO TO LOSS OF POWER AND EXCESSIVE SHUDDERING. CONTACTED FORD CUSTOMER CARE AND THEY DID NOT HAVE A SENSE OF ANY LONG TERM FIX TO THIS ISSUE NOR DOES THE DEALERSHIP. DEALER STATES THEY ARE SLAMMED WITH THESE VEHICLES EVERY DAY.
Steering, Suspension, Power train, Sep 12, 2015
I PURCHASED THE CAR USED WITH 25,000 MILES, SHORTLY AFTER THE CAR BEGAN SHUDDERING VERY BADLY AND DID NOT ACCELERATE CORRECTLY. THE PROBLEM PROGRESSED TO A LOUD METAL GRINDING NOISE, THE CLUTCH WAS DEEMED TO BE BAD AND REPLACED. SIX MONTHS AFTER THE CLUTCH FAILED AGAIN AND WAS REPLACED AND NOW A YEAR LATER THE CLUTCH NEEDS TO BE REPLACED AGAIN, MAKING IT THE FOURTH CLUTCH FOR A CAR WITH UNDER 70,000 MILES. FORD HAS EXTENDED THE WARRANTY SO IT IS COVERED HOWEVER THE PART IS ON BACK ORDER FOR 4-6 WEEKS. FORD DOES NOT OFFER A REPLACEMENT VEHICLE DURING THIS TIME. I DO NOT FEEL SAFE DRIVING THIS CAR WITH THE TRANSMISSION NOT WORKING PROPERLY. THIS CAR ALSO HAD THE STEERING AND SUSPENSION REPAIRED WITHIN THE FIRST YEAR OF OWNERSHIP.
Steering, Sep 11, 2015
WHILE DRIVING AT A LOW RATE OF SPEED, THE VEHICLE BECAME DIFFICULT TO STEER AND THE POWER STEERING ASSIST MALFUNCTION LIGHT CAME ON. I WAS ABLE TO MUSCLE THE CAR SAFELY AND GET TO MY DESTINATION (THE GROCERY STORE). THINKING THAT PERHAPS IT WAS THE POWER STEERING FLUID, I CHECKED IT AND SAW THAT IT WAS A LITTLE OVER MINIMUM, SO I ADDED MORE. I TURNED THE CAR BACK ON AND THE ISSUE WAS STILL PRESENT. I DROVE HOME AND TURNED OFF THE CAR. THE NEXT MORNING, THE CODE WAS NOT ON AND THE POWER STEERING WAS WORKING THOUGH THERE WAS A GROAN COMING FROM THE STEERING WHEEL EVERY TIME I HAD TO TURN. I DROVE TO WORK TRYING TO ASCERTAIN WHAT WOULD GO ON AND ABOUT 25 MINUTES INTO MY DRIVE, WHILE DOING 50 MILES AN HOUR, I LOST POWER STEERING AGAIN. I GOT TO WORK, TURNED OFF THE CAR, AND CAME BACK OUT 9 HOURS LATER AND THE POWER STEERING HAD AGAIN RESET ITSELF AND WORKED ALL THE WAY BACK TO MY HOUSE. I HAVE NOT BEEN DRIVING THE CAR SINCE AND HAVE TO SAY THAT THIS IS THE SECOND MAJOR ISSUE WITH THE CAR I HAVE HAD; THE TRANSMISSION WENT OUT AFTER HAVING THE CAR FOR 2 YEARS. I HAVE DONE RESEARCH AND THERE ARE MANY OTHER FORD FOCUSES OF THIS YEAR WITH THIS ISSUE. I AM NOW EXTREMELY CONCERNED ABOUT THE SAFETY OF THIS CAR AND REGRET BUYING IT MOST SINCERELY. *TR