2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints: structure
332 reports, newest first. Show all
Structure, Aug 31, 2016
AUG 2015 - DRIVERS DOOR FLUNG OPEN WHILE MAKING A TURN...UNABLE TO CLOSE DOOR AND HAD TO TIE SHUT TO GET CAR TO DEALER, CAR HAD 88K MILES. DEALER DETERMINED LATCH WAS DEFECTIVE AND REPLACED IT UNDER EXTENDED WARRANTY - CUSTOMER PAY DEDUCTIBLE. REPAIRED AT JORDAN FORD IN SAN ANTONIO TX, AUG 2015, WORK ORDER #90121 29 AUG 2016, SAME CAR, FRONT PASSENGER DOOR FLUNG OPEN DURING SLOW SPEED LEFT TURN, LUCKILY NO PASSENGER IN CAR, CAR HAD 105K MILES. DOOR WOULD NOT SHUT AND WAS TIED SHUT AND TAKEN TO DEALER WHO STATED LATCH WAS BROKEN AND HAD TO BE REPLACED $780 COST AS CAR WAS OUTSIDE 100K MILEAGE ON EXTENDED WARRANTY. SAME DEALER USED FOR REPAIRS, WORK ORDER NUMBER UNAVAILABLE AS CAR IS STILL BEING REPAIRED.
Structure, Aug 30, 2016
DOOR LATCH...SPECIFICALLY DRIVERS SIDE REAR DOOR.....FAILED TO LATCH AND STILL WILL NOT LATCH. CAME OUT FROM MY WORK LOCATION AND OPENED DOOR, PLACED LUNCH BOX IN BACK SEAT, SHUT DOOR(I THOUGHT), GOT IN AND STARTED CAR AND WARNING SYSTEM ADVISED REAR DOOR NOT SHUT. GOT OUT AND TRIED TO SHUT DOOR BUT WOULD NOT LATCH ANY MORE. HAD TO TIE DOOR WITH STRING TO KEEP IT FROM FLYING OPEN GOING DOWN THE ROAD.
Structure, Aug 30, 2016
I WAS DRIVING THROUGH AN INTERSECTION MAKING A LEFT TUN WHEN ALL OF A SUDDEN MY DRIVERS SIDE PASSENGER DOOR FLEW OPEN. MY DOG WAS IN HIS CRATE IN THE BACK SEAT AND ALMOST FLEW OUT. I PULLED OVER AND COULD NOT GET THE DOOR TO LATCH. I'VE HAD TO TIE IT DOWN BECAUSE I CAN NOT AFFORD $600 TO PAY TO GET THIS FIXED. PLEASE FORD RECALL THIS MODEL SO I DON'T HAVE TO DRIVE AROUND IN THIS DANGEROUS VEHICLE.
Structure, Aug 30, 2016
I HAVE A 2012 FORD FOCUS SE HATCHBACK. WITH FAULTY DOOR LATCHES. TWO (DRIVER'S SIDE DOOR, AND DRIVERS SIDE REAR DOOR) HAVE BEEN REPLACED. FORD HAS ISSUED A RECALL FOR THIS SPECIFIC PROBLEM, INCLUDING MANY 2012 FOCUS MODELS, HOWEVER, MY 2012 FOCUS WAS NOT INCLUDED IN THIS RECALL. THE DEALERSHIP HAS NOT BEEN VERY HELPFUL.
Structure, Aug 29, 2016
WHILE DRIVING ON I-75 FROM ATLANTA TO TAMPA MY DRIVER SIDE DOOR JUST FLEW OPEN WHILE I WAS DOING ABOUT 70MPH. THANKFULLY NOBODY WAS NEXT TO ME AT THE TIME AND I HAD TWINE IN MY CAR TO TIE THE DOOR SHUT.
Structure, Other or unspecified, Aug 28, 2016
THE DOOR LATCH ON THE FRONT DRIVER'S SIDE DOOR IS BROKEN AND WILL NOT ALLOW THE DOOR TO CLOSE. I CANNOT LOCK THE CAR DOOR OR SHUT IT. WHEN I ATTEMPT TO CLOSE THE DOOR IT "POPS" BACK OPEN. THE INCIDENT OCCURRED WHILE THE VEHICLE WAS IN MOTION ON A CITY STREET WHILE TURNING. I WAS DRIVING AND THE DOOR SUDDENLY OPENED BY ITSELF WHEN MAKING A TURN, DUE TO THE BROKEN LATCH.
Structure, Aug 28, 2016
CAR DOOR RANDOMLY STOPPED LATCHING. SECOND TIME THIS HAS HAPPENED, ONCE IN MOTION AND ONCE NOT IN MOTION. TERRIFYING AND FRUSTRATING EXPERIENCE. ONE REPAIR HAS BEEN DONE SO FAR, COSTING 450 DOLLARS. HUGE SAFETY HAZZARD, ESPECIALLY DUE TO THE RANDOMNESS OF IT.
Structure, Aug 27, 2016
TAKATA RECALL THE DOOR LATCH ON THE DRIVER SIDE UNEXPECTEDLY STOP LATCHING SHUT. WAS PARKING THE CAR IN A PARKING LOT AND WENT TO CLOSE THE DOOR AND IT WOULD NOT LOCK OR CLOSE. THE DOOR DOES NOT CLOSE AND WHEN ATTEMPTING TO CLOSE THE DOOR IT BOUNCES BACK AND DOES NOT LATCH SHUT. HAD HOLD THE DOOR SHUT IN ORDER TO DRIVE HOME. RESEARCHED FORD FOR RECALLS AND FOUND THAT THE 2012 FORD FIESTA AND THE 2012 FORD FUSION WERE RECALLED WITH THE SAME PROBLEM.
Structure, Aug 27, 2016
THE DRIVER DOOR LATCH FAILS TO CATCH WHEN CLOSING THE DOOR, EVEN WHEN ATTEMPTING TO LOCK THE DOOR. AS A RESULT, THE DOOR DOES NOT SECURE AND SWINGS OPEN WHILE DRIVING, PARTICULARLY WHEN TURNING TO THE RIGHT, AND DOES NOT LOCK TO SECURE INTERIOR AND CONTENTS. THE FAILURE WAS FIRST DISCOVERED WHILE DRIVING. AS WE TURNED RIGHT AT AN INTERSECTION, AFTER HAVING COME TO A COMPLETE STOP, THE DRIVER'S DOOR FLEW OPEN, ALMOST STRIKING A CAR DRIVING IN THE OPPOSITE DIRECT ON THE STREET WE TURNED ONTO, NARROWLY AVOIDING AN ACCIDENT.
Structure, Aug 26, 2016
I AM AN OWNER OF A 2012 FORD FOCUS. THE DRIVER DOOR LATCH SUDDENLY GAVE OUT AND WILL NOT SECURELY SHUT. THE DOOR WILL CLOSE, BUT WILL FLAP OPEN. THIS IS EXTREMELY DANGEROUS AND EXPENSIVE FIX. YOU CAN SEE HOW THIS IS FRUSTRATING WHEN THE LATCH GAVE OUT ON ITS OWN. THANKFULLY, NOT WHILE I WAS DRIVING. PLEASE KEEP INVESTIGATING THIS ISSUE FOR IT SHOULD BE AN ISSUED RECALL. THIS IS A MUST TO KEEP ALL FOCUS OWNERS SAFE AND SECURE WHILE DRIVING. THANKS.
Structure, Aug 25, 2016
AS I WAS DRIVING MY 2012 FORD FOCUS THE DOOR ALL OF SUDDEN THE DRIVER REAR SIDE DOOR OPENED. I PULLED OVER AND TRIED TO SHUT THE DOOR BUT IT JUST BOUNCED BACK OPEN. THIS IS A BIG SAFETY HAZARD AND I'M NOT QUITE SURE WHY I SHOULD TO PAY FOR THE REPAIR AS THIS VEHICLE IS NOT THAT OLD FOR THIS TO BE HAPPENING AND I'VE ALSO HEARD A LOT OF COMPLAINTS FROM OTHER CONSUMERS HAVING THE SAME ISSUE. GOOD THING NO ONE WAS IN THE BACK OF THE VEHICLE WHEN THIS OCCURRED OR THE RESULTS WOULD HAVE BEEN DEVASTATING. I'M HOPING THERE WILL BE A RECALL FOR THE DOOR LATCH SOON.
Structure, Aug 25, 2016
ON TWO SEPARATE OCCASIONS THE DOOR LATCHES (REAR PASSENGER AND REAR DRIVER SIDE) ON THE VEHICLE BECAME STUCK OPEN/LOCKED. ONE OCCURRENCE RESULTED IN THE PASSENGER REAR DOOR FULLY OPENING WHILE MAKING A RIGHT TURN THE OTHER INCIDENT (8/24/2016) INVOLVED NOT BEING ABLE TO CLOSE THE REAR DRIVER SIDE DOOR, LATCH WAS STUCK IN THE LOCK POSITION AND WOULD NOT ALLOW FOR FULL CLOSURE.
Structure, Aug 25, 2016
DOOR LATCH ON BOTH FRONT AND REAR DOORS FAILS TO OPERATE. DOORS CANNOT CLOSE.
Structure, Aug 25, 2016
WHEN I WENT OUT ONE DAY TO LEAVE WORK THE BACK DRIVER SIDE PASSENGER DOOR LATCH NO LONGER WORKED AFTER I OPENED THE CAR. I CAN'T DRIVE THE CAR AT ALL WITHOUT THE DOOR FLYING OPEN. I TRIED TO SECURE IT BUT THE WEIGHT OF THE DOOR BREAKS ALL STRINGS/ROPES. I RESORTED TO A BUNGEE CORD. WHEN I TAKE TURNS THE DOOR STILL OPENS BUT CLOSES SHUT. I HAVE A BABY THAT SITS IN THE BACK SEAT SO I WAS SCARED AND TOOK IT INTO THE DEALERSHIP. THEY ARE TELLING ME SINCE ITS NOT AN ACTIVE RECALL YET THAT THEY WILL ONLY REPAIR IT FOR A DISCOUNTED RATE OF $350 BUT THE PART IS ON BACK ORDER. I TOLD THEM THIS WAS UNACCEPTABLE AS I HAVE A BABY IN THE BACKSEAT AND IT'S A HUGE SAFETY ISSUE. INTERESTING ENOUGH, AT FIRST WHEN THE REP. THOUGHT IT WAS COVERED UNDER A WARRANTY, HE TOLD ME HE COULD NOT RELEASE MY VEHICLE TO ME BECAUSE IT WAS A SAFETY HAZARD. NOW THAT THEY MIGHT NOT PAY FOR IT, IT'S OK TO BE RELEASED. VERY DISAPPOINTED IN FORD. I AM STILL WAITING TO HEAR BACK IF THEY WILL PAY FOR IT BUT AGAIN, THE PART ISN'T IN YET EITHER. I AM ALSO NOT ABLE TO SECURE MY CAR ANYMORE BECAUSE WITH ONE DOOR ALWAYS OPEN THE DOORS WILL LOCK BUT THE ALARM DOESN'T WORK.
Structure, Aug 25, 2016
MY DOOR LATCH STOPPED WORKING ON MY FRONT DRIVER'S SIDE DOOR, SEEMINGLY OUT OF NOWHERE. I NOTICED THE ISSUE WHEN I HAD PARKED AT WORK AND THE DOOR WAS NOT STAYING SHUT AFTER LOCKING IT.
Structure, Aug 25, 2016
MY DRIVERS SIDE LATCH FAILED ON ME ONE DAY, WHILE I WAS DRIVING AND AN ALARM WENT OFF SAYING THE DOOR WAS OPEN. I MADE A RIGHT HAND TURN, WHEN MY DOOR BEGAN TO SWING OPEN. LUCKILY, I WAS AT A COMPLETE STOP BEFORE TURNING. MY CAR HAD ABOUT 70,000 MILES ON IT, WHEN THE INCIDENT OCURRED. I TOOK IT TO A MECHANIC AND THEY SAID THE LATCH ROD WAS BROKEN AND HAD TO BE REPLACED. THEY TOLD ME TO GO TO FORD AND SEE IF THERE WAS A RECALL ON IT. WENT TO THE FORD DEALERSHIP AND THEY SAID THERE WASN'T A SAFETY ISSUE RECALL AND IT WOULD COST $500 TO REPAIR IT. I DON'T UNDERSTAND HOW THAT'S NOT A SAFETY ISSUE, WHEN NOW I HAVE TO TIE A BUNGEE CORD TO KEEP IT SOMEWHAT CLOSED.
Structure, Aug 24, 2016
DOOR LATCH RECALL MY VEHICLE'S DRIVER SIDE DOOR SWUNG OPEN WHILE MAKING A RIGHT HAND TURN ON A BUSY HIGHWAY STREET AND WOULD NOT LATCH BACK WHEN ATTEMPTED TO CLOSE. I TOOK THE CAR INTO THE DEALERSHIP TO BE REPAIRED. THE SAME DAY I RESEARCHED AND FOUND A RECALL THAT WENT INTO AFFECT ON 8/4/16 THAT DESCRIBES EXACTLY WHAT HAPPENED TO ME AND COVERS THE EXACT CRITERIA OF THE RECALL TO INCLUDE, MAKE, MODEL, YEAR OF MANUFACTURE AND LOCATION IT WAS MANUFACTURED. THE DEALERSHIP ADVISED THERE WAS NO ACTIVE RECALL FOR MY VEHICLE SO I ESCALATED TO THE MANUFACTURE. AFTER SPEAKING WITH MULTIPLE FORD CUSTOMER CASE ASSOCIATES THEY OPENED A CASE ADVISING ME THAT IT APPEARS MY CAR IS ELIGIBLE FOR THE RECALL BUT BECAUSE THE RECALL WAS SO NEW THAT NONE OF THE CONSUMERS VIN NUMBERS HAVE BEEN TIED TO THE RECALL, THEREFORE, THEY COULD NOT ASSIST ME. THE DEALERSHIP IS ADVISING ME THAT I NEED TO PAY FOR THIS RECALL WORK AND WHEN THEY EVENTUALLY ADD MY VIN TOT HE RECALL THAT THEY WOULD REIMBURSE ME FOR THE REPAIR. I DO NOT FEEL AS THOUGH I SHOULD PAY FOR THIS REPAIR OUT OF POCKET DUE TO THE KNOWN RECALL THAT EXISTS. FORD WAS UNABLE TO ASSIST ME WITH THE RECALL REPAIR AND THE VEHICLE IS STILL SITTING AT THE FORD DEALERSHIP AWAITING REPAIR.
Structure, Aug 24, 2016
MY DRIVERS SIDE DOOR OPENED WHILE BEING OPERATED AND WOULD NOT LATCH SHUT. I TRIED SEVERAL TIMES TO SHUT IT AND IT WOULD NOT STAY SHUT. I HAD TO FINISH MY DRIVE TO WORK HOLDING THE DOOR SHUT. IM GLAD IT WAS A DOOR THAT I COULD HOLD SHUT BECAUSE HAD IT BEEN ANY OF THE OTHER DOORS, THERE COULD HAVE BEEN A COLLISION. I HAD TO HAVE THE DOOR REPAIRED MYSELF SINCE IT IS NOT UNDER WARRANTEE. I UNDERSTAND THAT OTHER MODELS WERE RECALLED AND MINE WASN'T BECAUSE A DIFFERENT COMPANY MADE THE SPRING WHICH IS APPARENTLY WHAT FAILED. IM SURE THAT BOTH COMPANIES MADE THE SPRING TO THE SAME SPECIFICATIONS AND THAT THE FAULT IS IN THE DESIGN NOT THE COMPANY THAT MAKES THE SPRINGS.
Structure, Aug 23, 2016
DRIVER DOOR LATCH FAILED WHILE DRIVING ON HIGHWAY, SLIGHTLY TURNING RIGHT TO CHANGE LANES. DIVER DOOR OPENED, AND LATCH WOULD NOT RE-ENGAGE. DOOR HAD TO BE HELD SHUT UNTIL IT COULD BE SAFELY PARKED, THEN TIED SHUT FROM INSIDE TO TRAVEL TO DEALERSHIP.
Structure, Aug 23, 2016
THE DRIVER SIDE DOOR LATCH WOULD NOT LATCH. I HAVE READ THAT THIS IS A COMMON FAILURE NOT ONLY IN THE FOCUS BUT IN MANY OTHER FORD MODELS MANY OF WHICH HAVE ALREADY BEEN RECALLED. THE CAR WAS LUCKILY STATIONARY WHEN THE FAILURE OCCURRED.
Structure, Aug 23, 2016
DRIVERS DOOR OPENED DURING A TURN. DOOR WOULD NO LONGER LATCH CLOSED. THIS CAR WAS IN DALLAS TX TILL ABOUT 3 MONTHS AGO. I AM THE ORIGINAL OWNER.
Structure, Aug 22, 2016
TODAY I WAS GOING HOME FROM WORK AND MY DOOR OPENED AND CLOSED WAY TOO FAST BUT I THOUGHT NOTHING OF IT SO I JUST KEPT DRIVING. AS I DROVE OFF THE DOOR SWINGS OPEN ON ME. WELL I STOPPED TO TAKE A LOOK AT ALL OF MY DOORS AND THEN THE BACK DRIVERS DOOR JAMMED ON ME AND WOULDN'T CLOSE. SO I TIED A ROPE TO THE DOOR TO HOLD IT TIGHT AND I HELD THE FONT DRIVERS DOOR AS I DROVE HOME FOR 1 HOUR! I MANAGED TO UNJAM THE BACK DOOR BUT MY CAR IS UNABLE TO CLOSE IN THE FRONT SO NOW I HAVE TO WORRY ABOUT A DEAD BATTERY IN THE MORNING. WHEN I CALLED FORD THEY TOLD ME I HAVE TO PAY OUT OF POCKET BECAUSE THERE IS NO RECALL FOR MY CAR WHEN I HAVE SEEN THIS COMPLAINT FOR OVER 400,000 FORD FOCUS CARS! I LIVE IN FLORIDA HOW AM I SUPPOSE TO GET TO WORK IN THIS HEAT? HOW AM I TO TRUST FORD IF THEY WONT EVEN HELP ME. I NEED ANSWERS MY CAR IN UNSAFE RIGHT NOW
Structure, Aug 22, 2016
THE DOOR LATCH IS BROKEN, AND THE DOOR WILL NO LONGER CLOSE PROPERLY. WHEN EXITING THE VEHICLE, WE NOTICED THE DOOR WOULD NO LONGER CLOSE.
Structure, Aug 18, 2016
MAKING A RIGHT HANDED TURN INTO A PARKING LOT AND THE DRIVER SIDE DOOR CAME OPEN. AFTER GETTING STOPPED AND TRYING TO CLOSE THE DOOR I NOTICED THAT IT WOULD NOT STAY SHUT. THE DOOR HAS TO BE HELD SHUT WHEN DRIVING, ONLY WAS TO GET IT TO STAY CLOSED IS TO DRIVE DOWN THE ROAD SO THE AUTO LOCKING TURNS ON AND OPEN AND CLOSE IT SEVERAL TIMES FOR THE DOOR LOCK TO CATCH IT. TALKED TO THE DEALERSHIP IN ENNIS, TX ON 08/09/2016 (9DAYS AGO AS OF THIS WRITING) AND THEY REFUSED TO FIX IT UNLESS I PAID "AROUND $600" FOR IT. TOM, THE GUY I TALKED TO SAID THAT THERE WAS A RECALL ON THESE CARS BUT MY VIN FELL OUT OF THE RANGE AND EVER THOUGH IT WAS THE EXACT SAME CAR WITH THE EXACT SAME PROBLEMS THE RECALL WAS ISSUED FOR SINCE MY VIN HAD NOT BEEN LISTED THEY WERE NOT GOING TO TAKE A PROACTIVE APPROACH. LAST THING HE STATED WAS THAT SINCE I HAD A EXTENDED WARRANTY THAT THEY MAY FIX IT UNDER THAT. HOW EVER AFTER DEALING WITH FORD ON A HORN ISSUE I KNOW THAT ANYTHING NOT EXACTLY LISTED UNDER THE WARRANTY DOES NOT FALL UNDER ITS PROTECTION. BEFORE WE GOT OFF THE PHONE HE SAID THAT HE (TOM) WOULD LOOKING INTO IT AND GET BACK TO ME. OVER A WEEK AGO AND COUNTING.
Structure, Aug 18, 2016
THE DOOR LATCH ASSEMBLY FAILED ON THE DRIVER DOOR, WHERE THE LATCH PAWL AND SPRING HAVE BROKEN, IDENTICAL TO THE ISSUE WITH THE FORD FIESTA & FORD FUSION RECALLS. HAVING WORKED AT FORD, I KNOW THE FIESTA & FUSION ARE NEAR IDENTICAL PLATFORMS THAT IN THE MINDSET OF COMMONALITY OF SIMILAR PARTS OR THE GLOBAL WORLD CAR STRATEGY ESPOUSED BY FORD FOR NEARLY A DECADE NOW, SUCH A DEVICE WOULD IN ALL LIKELIHOOD USE THE EXACT SAME LATCH PALL AND SPRING IN ALL THREE PLATFORMS/VEHICLE MAKE. THE INCIDENT LUCKILY OCCURRED WHILE STATIONARY, BUT WHILE SHOPPING ON 8/17/2016 AND THE DOOR WILL NOT LATCH OR LOCK. MY WIFE PROCEEDED TO HOLD THE DOOR CLOSED FOR THE 7 MILE RETURN TRIP HOME THROUGH AFTERNOON RUSH HOUR TRAFFIC, SHE IS LESS THAN THRILLED. BEING THIS IS A DIRECT SAFETY ISSUE, NEED GUIDANCE IN HOW TO FORCE FORD TO CORRECT THEIR OBVIOUS RESPONSIBILITY ON THE ISSUE AS FRANKLY NO CAR OEM SHOULD BE HELD GUILTLESS FOR SUCH A SAFETY DEVICE FAILURE WITHIN 5 YEARS OF MANUFACTURE. SUPPOSEDLY THERE IS A RECALL POTENTIALLY EXPANDED TO INCLUDE THE FORD FOCUS COMING SOON, BUT I NEED TO DO SO NOW AS THE COST OF THE ASSEMBLY AND LABOR WILL LIKELY APPROACH $600 OR MORE AS THE ASSEMBLY OEM COST TO RETAIL IS OVER $300 ALONE.