2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints: structure
332 reports, newest first. Show all
Structure, Aug 5, 2016
DOOR LATCH ASSEMBLY DRIVER SIDE REAR DOOR AND FRONT PASSENGER DOOR HAD TO BE REPLACED, STOP WORKING FOR NO KNOW REASON
Structure, Aug 5, 2016
THE BACK DOOR LATCH DOES NOT CLOSE AND THE DOOR OPENED IN ON ITS OWN NOW WILL NOT STAY SHUT SAFETY BIG TIME I COULD HAVE BEEN ON THE FREEWAY DRIVING WITH SOMEONE SITTING IN THE BACK SEAT NOW I HAVE TO PAY 430 TO FORD TO FIX SOMETHING THAT IS A MAJOR PROBLEM AND SAFETY CONCERN
Structure, Aug 4, 2016
WHILE DRIVING MY VEHICLE ON 08/03/2016 AT APPROX. 8PM, MY DRIVER'S SIDE FRONT DOOR OPENED. AT THE SAME TIME, THE DOME LIGHT CAME ON, AND A WARNING APPEARED ON MY INSTRUMENT PANEL. I MANAGED TO PULL THE DOOR CLOSED. AFTER PULLING OVER AND STOPPING, I REPEATEDLY ATTEMPTED TO CLOSE THE DOOR. IT WOULD NOT LATCH. THIS LEAVES MY CAR UNDRIVABLE AND UNSECURED (EVEN WHEN MY VEHICLE IS LOCKED, THE FRONT DRIVER DOOR DOES NOT LOCK, AS IT WILL NOT LATCH).
Structure, Aug 4, 2016
THE DRIVER'S SIDE REAR PASSENGER DOOR WILL NOT CLOSE. I HAVE TO USE A PIECE OF WIRE TO HOLD THE DOOR CLOSED SO THAT IT WILL NOT FLY OPEN WHILE I AM DRIVING. I NOTICED THE DOOR DID NOT CLOSE WHEN I TRIED TO SET THE ALARM. THE CAR HAD BEEN STATIONARY FOR ABOUT TWO HOURS. A CUSTOMER REPRESENTATIVE FROM FORD MOTOR COMPANY TOLD ME THAT MY FORD FOCUS WAS NOT LISTED IN A PREVIOUS RECALL. THIS DOES NOT MAKE SENSE TO ME. WHY SHOULD I HAVE TO PAY FOR SOMETHING THAT WAS THE FAULT OF THE MANUFACTURER?
Structure, Aug 4, 2016
DRIVING ON THE FREEWAY MY DRIVER DOOR JUST FLEW OPEN. NOW IT WON'T SHUT UNLESS I LOCK THE DOOR FIRST IN THE SLOT IN THE DOOR JAM THEN CLOSE IT. THERE IS A RECALL ON THE SAME YEAR ON THE FIESTA, FUSION, AND LINCOLN MKZ. THIS NEEDS TO BE ADDRESSED AS THIS IS A SAFETY ISSUE, LUCKY I HAD MY SEAT BELT ON LIKE YOU SHOULD ALWAYS BUT THE DOOR COULD HAVE HIT ANOTHER CAR AND CAUSE AN ACCIDENT. I AM LUCKY THAT DIDN'T HAPPEN....
Structure, Latches/locks/linkages, Aug 4, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO CLOSE. THE CONTACT MENTIONED THAT THE DOOR HAD TO BE TIED IN ORDER TO REMAIN SECURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000. ...UPDATED 09/12/16 *BF *TR
Structure, Aug 4, 2016
THE DOOR OF MY 2012 FORD FOCUS FLEW OPEN WHILE DRIVING AND WILL NOT LATCH TO CLOSE.
Structure, Aug 3, 2016
THE DOOR LATCH ON MY DRIVER'S DOOR FAILED JUST AFTER I GOT IN IT AND BEGAN DRIVING UP MY STREET. THE DOOR WOULD NOT STAY CLOSED AND AN ALERT SOUNDED. THE FORD DEALERSHIP HAS TOLD ME I HAVE TO REPLACE THE LATCH AT A COST OF APPROXIMATELY $800.
Structure, Aug 1, 2016
THE DRIVER SIDE DOOR WOULD NOT CLOSE ONCE I GOT INTO THE CAR. I HAD TO DRIVE MY CAR WHILE HOLDING THE DOOR SHUT. THIS IS SUCH A SAFETY HAZARD! I TOOK THE CAR DIRECTLY TO SAN TAN FORD IN GILBERT, AZ. SAN TAN FORD EXPLAINED TO ME THAT THERE WAS NOT A RECALL ON THE FORD FOCUS YET, ONLY ON THE FUSION AND THE FIESTA. I AM FURIOUS TO FIND OUT THERE HAS BEEN OVER 73 FORD FOCUS VEHICLES REPORTED WITH THIS LATCH ISSUE AND A RECALL HAS NOT BEEN MADE. I AM ALSO AWARE THAT THESE MALFUNCTIONING LATCHES CAN BREAK ON ANY OF THE DOORS IN THESE VEHICLES AT ANYTIME. I DO NOT FEEL SAFE HAVING ANY FAMILY MEMBERS INCLUDING GRANDCHILDREN RIDE WITH ME IN MY CAR. SAN TAN FORD GAVE ME AN ESTIMATE OF $529.00 TO FIX ONE LATCH. IN ORDER FOR ALL OF MY LATCHES TO BE REPLACED IT WILL BE OVER $2,116.00. THIS IS UNETHICAL AND HAZARDOUS TO THEIR CONSUMERS AND FAMILIES.
Structure, Aug 1, 2016
PASSENGER DOOR WILL NOT LATCH. DROVE FOR +/- 200 FEET ACTIVATING AUTO-LOCK WHILE PULLING ON DOOR TO CLOSE IT HELPED AND IT FINALLY LATCHED. LATER I WAS ON THE FREEWAY DRIVING 65-70 IT POPPED OPEN AGAIN. AFTER SLOWING DOWN AND STRUGGLING TO HOLD THE DOOR SHUT, I MANAGED TO GET IT TO CLOSE AGAIN BECAUSE THE AUTO-LOCK KEPT CLICKING.
Structure, Aug 1, 2016
IN MARCH 2016 THE DRIVER SIDE DOOR LATCH BROKE. AS WE WERE GETTING READY TO LEAVE HOME I OPENED THE CAR DOOR, BUT WHEN I TRIED TO CLOSE THE DOOR IT WOULD NOT LATCH. AT THIS TIME, WE WERE LUCKY THAT THE CAR WAS IN OUR DRIVEWAY AND NOT IN MOTION OR AWAY FROM HOME. WE HAD TO TIE THE DOOR CLOSED TO GET IT TO OUR LOCAL FORD DEALER. THE DEALER DECIDED THE LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THIS COST ALMOST $500. THEN, IN JULY 2016 THE LATCH ON THE FRONT PASSENGER DOOR FAILED. IN THIS INSTANCE, WHILE MY 16 YEAR OLD SON WAS DRIVING, THE PASSENGER DOOR SWUNG OPEN. LUCKILY, IT DID NOT HIT ANYTHING AS IT SWUNG OPEN. HE SLOWED DOWN FOR HIS PASSENGER TO CLOSE THE DOOR, BUT JUST LIKE THE DRIVER SIDE DOOR EARLIER THIS YEAR, THE DOOR WOULD NOT LATCH. MY SON'S FRIEND HAD TO HOLD THE DOOR CLOSED THE ENTIRE DRIVE TO OUR HOUSE (ABOUT 5 MILES ON A HIGHLY TRAVELED ROAD THAT HAS A SPEED LIMIT OF 55 MPH). THIS COULD HAVE BEEN A VERY SERIOUS OR DANGEROUS SITUATION IF MY SON HAD BEEN DRIVING ON A HIGHWAY OR HAD BEEN ALONE IN THE CAR. WE IMMEDIATELY CALLED OUR LOCAL FORD DEALER TO SCHEDULE AN APPOINTMENT AND CALLED FORD CUSTOMER RELATIONS IN HOPES THAT THEY WOULD ASSIST WITH THE COST OF REPLACEMENT. EVEN THOUGH THE FORD FOCUS IS UNDER INVESTIGATION FOR MANY VEHICLES HAVING THE SAME ISSUE AND OTHER FORD VEHICLES HAVE BEEN RECALLED FOR THE SAME ISSUE, FORD HAS STATED THAT THEY CAN NOT HELP WITH THE COST OF REPLACEMENT BECAUSE THE VEHICLE HAS NOT BEEN RECALLED. TO MAKE MATTERS WORSE, THERE ARE NO REPLACEMENT LATCHES AVAILABLE IN THE DALLAS AREA, AND IT WILL BE ALMOST A WEEK BEFORE A NEW LATCH WILL BE AVAILABLE. WE ALSO REQUESTED TO HAVE BOTH REAR LATCHES REPLACED BECAUSE I NO LONGER FEEL IT IS SAFE FOR MY 16 YEAR OLD SON TO DRIVE THIS VEHICLE WITH ITS ORIGINAL LATCHES, BUT I WAS TOLD THAT THE REAR LATCHES ARE ON BACK ORDER AND WILL NOT BE AVAILABLE FOR AT LEAST A MONTH.
Structure, Aug 1, 2016
THE REAR DOOR LATCH WILL NOT LATCH. THE DOOR JUST SUDDENLY FLEW OPEN WHILE I WAS DRIVING AND NOW WILL NOT LATCH SHUT. I WAS ON A CITY STREET WHEN IT HAPPENED.
Structure, Aug 1, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE DRIVER SIDE DOOR OPENED INDEPENDENTLY AND FAILED TO SECURE. THE CONTACT COASTED TO THE SIDE OF THE ROAD THEN WAS ABLE TO RESUME DRIVING BY HOLDING THE DOOR HANDLE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Structure, Aug 1, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 45 MPH, THE FRONT DRIVER SIDE DOOR FLEW OPEN. THE CONTACT WAS UNABLE TO SECURELY LOCK THE DOOR. THE CONTACT DROVE HOME WHILE HOLDING THE DOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,900.
Structure, Jul 31, 2016
WHILE DRIVING MY FOCUS AND MAKING A RIGHT TURN MY DRIVER DOOR OPENED IN MID TURN AND FLEW OPEN. I HAD TO PULL OVER ON THE HIGHWAY SINCE I TRIED TO CLOSE THE DOOR AND IT WOULD NOT CLOSE. AFTER LOOKING AT THE DOOR THE LOCKING MECH WOULD NOT GO BACK UP IT STAYED DOWN.
Structure, Jul 29, 2016
CLOSED MY DRIVERS DOOR IN THE DRIVEWAY AND THE DOOR WOULDN'T LATCH CLOSED.
Structure, Jul 28, 2016
THE DRIVER SIDE DOOR WILL NOT LATCH CLOSED. I CANNOT LOCK THE CAR BECAUSE OF THIS. ONLY 33K MILES ON THE VEHICLE. IT WILL BOUNCE BACK WHEN IT IS SHUT AND WILL OPEN IF NOT HELD CLOSED WHILE DRIVING. INITIAL INCIDENT OCCURRED WHEN TRYING TO CLOSE THE DOOR AND IT BOUNCED BACK OPEN.
Structure, Jul 28, 2016
DOORS LEFT SIDE (BOTH) LATCH FAILURE-FRONT AND REAR DOOR WILL NOT STAY CLOSED-TECH FOUND LATCH IS INTERNALLY FAULTED STATIONARY-DOORS WOULD NOT LATCH, ENTERING VEHICLE
Structure, Jul 26, 2016
I WAS DRIVING DOWN THE STREET AND MY REAR DRIVER SIDE DOOR JUST OPENED AS I WAS MAKING A TURN! LUCKILY MY WORK LAPTOP DID NOT FALL OUT OF THE CAR OR THE DOOR DIDN'T HIT THE CAR NEXT TO ME! I PULLED OVER TO SHUT THE DOOR BUT IT WOULD NOT STAY SHUT. AFTER FURTHER INVESTIGATION IT APPEARS THAT SOMETHING MUST BE BROKEN INSIDE THE DOOR BECAUSE IT WILL NOT LATCH! AS SUCH I HAD TO GO BUY SOME ROPE TO TIE THE DOOR HANDLE TO THE DOOR HANDLE ON THE OPPOSITE SIDE IN ORDER TO KEEP THE DOOR CLOSED SO I COULD DRIVE HOME SAFELY.
Structure, Jul 26, 2016
LEFT REAR DOOR LATCH BROKE. THE DOOR LATCH WILL NOT LATCH AND THE DOOR WILL NOT STAY CLOSED. A BUNGEE CORD WAS NEEDED TO HOLD THE DOOR CLOSE AND HAD TO ACKNOWLEDGE THAT THE DOOR WAS OPEN ON THE CAR WARNING SYSTEM. POTENTIAL OF SOMEONE FALLING OUT OF CAR WITHOUT BUNGEE CORDS HOLDING IT CLOSED. VEHICLE WAS STATIONARY WHEN THE LATCH FAILED.
Structure, Jul 26, 2016
MY REAR DRIVER SIDE DOOR LATCH IS NOT CATCHING. I WAS DRIVING LESS THAN 25 MPH AND THE DOOR FLUNG OPEN WITH A 7 YEAR OLD CHILD IN THE BACK SEAT. I HAVE ATTEMPTED TO CLOSE THE DOOR AND IT HAS NOT CLOSED. I CALLED TO SEE IF THIS WAS COVERED UNDER THE RECALL AND THE FORD CUSTOMER SERVICE REP STATES THAT MY CAR WAS NOT BUILT IN THE FORD PLANT WITH THE RECALL. THIS IS A CONCERN OF MINE BECAUSE NO MATTER WHAT PLANT MY CAR WAS BUILT IN NO MATTER WHAT PLANT IT SHOULD BE COVERED. THIS IS CLEARLY A PART DEFECT CONCERN.
Structure, Jul 25, 2016
DRIVER SIDE REAR DOOR WILL NOT LATCH CLOSED. IT HAPPENED WHEN I ARRIVED HOME AND REMOVED ITEMS FROM THE BACK SEAT. HAVE TO USE SEAT BELT TO SECURE THE DOOR CLOSED BECAUSE THE LOCAL FORD DEALER WANTS TO CHARGE OVER 500 DOLLARS TO INSTALL A NEW LATCH ASSEMBLY. WHEN I DRIVE THE WARNING LIGHT ON THE INSTRUMENT PANEL WHEN COME ON EVERY FEW MINUTES SAYING THE REAR DOOR IN OPEN. THIS ISSUE IS VERY UNSAFE BECAUSE I HAVE A 19 MONTH OLD THAT STILL HAS TO RIDE IN A CAR SEAT IN THE BACK.
Structure, Jul 23, 2016
DRIVER SIDE DOOR LATCHES/UNLATCHES WHENEVER IT WANTS WHILE DRIVING. DOOR WON'T LATCH SHUT WHEN ENTERING OR EXITING CAR. DRIVER DOOR OPENED ON ITS OWN DRIVING DOWN FREEWAY TODAY 7/23/16 AND WOULDN'T LATCH BACK WHEN I TRIED TO SHUT THE DOOR. THIS HAS BEEN GOING ON FOR SEVERAL MONTHS AND HAS HAPPENED ON MULTIPLE OCCASIONS. MY CAR IS LESS THAN 4 YEARS OLD I SHOULDN'T BE HAVING THESE PROBLEMS. IT IS HIGHLY DANGEROUS AND NEEDS TO BE ADDRESSED BEFORE SERIOUS INJURY OR DEATH OCCURS.
Structure, Jul 22, 2016
MY 2012 FORD FOCUS HAS HAD TWO DOORS BREAK DURING OPERATION AS IS DESCRIBED IN YOUR CURRENT INVESTIGATION TITLED "NHTSA ACTION NUMBER: PE16001". THE FIRST DOOR THAT MALFUNCTIONED WAS THE DRIVER'S DOOR. THE SECOND WAS THE REAR PASSENGER DOOR. IN BOTH CASES, I HAD BEEN DRIVING THE VEHICLE AND PARKED, THEN UPON ATTEMPTING TO CLOSE THE DOOR IT WOULD NO LONGER LATCH. FROM THAT POINT ON IT WAS IMPOSSIBLE TO LATCH THE DOOR CLOSED. IN THE CASE OF THE SECOND/REAR PASSENGER DOOR, MY GIRLFRIENDS' 9 YEAR OLD SISTER WAS IN THAT SEAT...WHEN I WENT TO OPEN IT FOR HER TO GET OUT I DISCOVERED THE DOOR WAS OPEN. THIS IS EXTREMELY DANGEROUS, OBVIOUSLY. I HAVE ALSO HAD TO SPEND APPROXIMATELY $1000 REPAIRING THESE DOORS AT MY LOCAL FORD DEALERSHIP, AS THE CAR ISN'T OPERABLE IN THAT CONDITION AND FORD DENIED MY REQUESTS TO PAY FOR THE REPAIRS. I AM AWARE THAT A SIMILAR PROBLEM IN OTHER FORD MODELS HAS RESULTED IN A RECALL, BUT FOR MY SPECIFIC MODEL JUST YOUR ON-GOING INVESTIGATION HAS TAKEN PLACE THUSFAR.
Structure, Jul 21, 2016
THE DRIVER'S SIDE DOOR LATCH HAS FAILED AND THE DOOR WILL NOT HOLD ITSELF CLOSED. WHEN I ATTEMPT TO LOCK THE DOORS, IT TRIES AND IMMEDIATELY UNLOCKS THEM. THE LATCH MECHANISM ITSELF CAN BE PUSHED CLOSED WITH YOUR FINGER WHEN THE DOOR IS OPEN HOWEVER IT DOESN'T ACTUALLY STAY CLOSED. A SPRING FORCES IT BACK OPEN. THE LATCH FAILED IN THE PARKING LOT. WHEN I GOT IN TO COME HOME FROM WORK, THE DOOR WOULD NOT LATCH CLOSED. I THOUGHT MAYBE THE SEAT BELT OR SOME OTHER OBJECT GOT CAUGHT IN IT HOWEVER THAT WAS NOT THE CASE. IN ORDER TO DRIVE HOME, I HAD TO HOLD THE DOOR CLOSED AS BEST AS I COULD WITH ONE HAND WHILE ATTEMPTING TO STEER AND OPERATE TURN SIGNALS WHICH IS EXTRAORDINARILY UNSAFE AND DISTRACTING.