2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints: structure
332 reports, newest first. Show all
Structure, Jun 16, 2016
THIS COMPLAINT IS FOR A SECOND DOOR LATCH MALFUNCTION. THE FIRST COMPLAINT WAS ON THE FRONT DRIVER SIDE DOOR (ODI# 10818622 ). THIS ONE IS FOR THE DRIVERS SIDE BACK DOOR OF THE SAME CAR. IT MALFUNCTIONED WHILE OUR DAUGHTER WAS DRIVING ON A HIGHWAY AND IT FLEW OPEN. IF THERE HAD BEEN A CHILD IN THE BACK SEAT THAT HAD TAKEN OF THE SEAT BELT (WE KNOW HOW CHILDREN CAN BE) THAT CHILD WOULD HAVE FALLEN OUT.
Structure, Jun 15, 2016
TWO OF THE DOORS ON MY 2012 FORD FOCUS FLEW OPEN WHEN DRIVING IN SEPARATE INCIDENTS. I HAD TO GET EACH FIXED INDIVIDUALLY FOR $500 EACH.
Structure, Jun 13, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE PASSENGER SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT HAD A PASSENGER THAT HELD THE DOOR SECURED MEANWHILE THE VEHICLE IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH MECHANISM FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Structure, Jun 10, 2016
FAILED DOOR LATCH ON DRIVERS DOOR. WAS PULLING OUT AND CHIME SOUNDED INDICATING DOOR WAS AJAR. TRIED TO CLOSE BUT LATCH WAS NOT ENGAGING. HAD TO DRIVE HOME WHILE HOLDING THE DOOR TO PREVENT IT FROM FLYING OPEN IN TRAFFIC. THIS IS MY 2ND LATCH INCIDENT IN FIVE MONTHS. I HAD THE PASSENGER DOOR REPAIRED FOR THE SAME ISSUE. THIS SHOULD NOT BE HAPPENING TWICE ON A CAR WITH LESS THAN 35,000 MILES (OR ANY MILEAGE). FORD NEEDS TO ADDRESS THIS POTENTIALLY DANGEROUS SITUATION AND ISSUE A RECALL.
Structure, Jun 8, 2016
DOOR LATCHES NOT WORKING. FIRST STARTED WITH RIGHT REAR DOOR FAILURE, THEN MIGRATED TO DRIVER'S DOOR FLYING OPEN ON DRIVER WHEN MAKING A RIGHT HAND TURN. FORD WILL NOT COVER THIS BECAUSE THE CAR IS OUT OF WARRANTY.
Structure, Jun 7, 2016
DOOR LATCHES DON'T SEEM TO BE BROKEN BUT PASSENGER DOOR WONT CLOSE AT ALL OR STAY SHUT. I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY THE DOOR JUST BLEW OPEN.
Structure, Jun 6, 2016
THIS IS CONCERNING MY 2012 FORD FOCUS SEDAN. ABOUT TWO WEEKS AGO AS WE WERE DEPARTING FROM PETER PEPPER PIZZA, ON A TURN MY REAR LEFT DOOR OPENED BY ITSELF. MY FAMILY WAS ON THE BACK AND WHERE PUT IN DANGER IF THEY WERE LEANING AGAINST THE DOOR OR INCOMING TRAFFIC WAS COMING AND COULD HAVE HIT THE DOOR OR MY FAMILY COULD HAVE BEEN EJECTED. LIKE SEAT BELTS I BELIEVE DOOR LATCH FAILURE IS A SERIOUS SAFETY ISSUE. I DRIVE NOW WITH A RATCHET TIE DOWN THAT HOLD BOTH DOORS TOGETHER, PREVENTING THE DOOR TO SWING OPEN AND CAUSE DAMAGE. NOW I CAN'T DRIVE WITH MY BABY CAR SEAT AND REAR PASSENGER SEATING IS USELESS DUE TO THIS DOOR LATCH FAILURE.
Structure, Jun 6, 2016
CAME OUT OF THE STORE, LOADED GROCERIES INTO CAR, OPENED DRIVER DOOR AND GOT IN. TRIED TO CLOSE DOOR AND IT BOUNCED BACK OPEN. ATTEMPTED TO RESET THE DOOR LATCH, BUT THE DOOR WOULD NOT LATCH. HAD TO DRIVE THE CAR HOME WHILE HOLDING THE DOOR CLOSED. DOOR WILL NOT CLOSE. SHOWS DOOR AJAR WARNING UNLESS I PUSH IT VERY HARD AND LEAVE IT.
Structure, Jun 5, 2016
MY WIFE AND 6 YEAR OLD DAUGHTER HAD GONE TO THE STORE IN OUR 2012 FORD FOCUS. WHEN THEY ARRIVED THEY PARKED THE CAR AND THEY BOTH GOT OUT OF THE CAR - MY WIFE FROM HER SIDE (THE DRIVES-SIDE FRONT) AND OUR DAUGHTER FROM HER DOOR - THE DRIVERS-SIDE REAR (LEFT SIDE OF THE CAR), WHERE SHE USUALLY SITS. THEY EACH CLOSED THEIR DOORS AND WENT IN TO DO THEIR SHOPPING. WHEN THEY RETURNED TO THE CAR 15 MINUTES LATER, MY WIFE GOT IN HER DRIVER'S-SIDE DOOR (FRONT); OUR DAUGHTER GOT IN USING THE PASSENGER-SIDE REAR DOOR (ON THE RIGHT SIDE OF THE CAR), CLIMBED INTO HER BOOSTER SEAT AND PUT HER SEAT BELT ON. AS MY WIFE STARTED THE CAR, SHE NOTICED THE "DOOR AJAR" INDICATOR SHOWING ON THE DASHBOARD, NOTING THAT OUR DAUGHTER'S DOOR WAS NOT CLOSED PROPERLY. AFTER DRAWING THIS TO OUR DAUGHTER'S ATTENTION, OUR DAUGHTER TRIED TO CLOSE THE DOOR BUT COULD NOT GET IT TO LATCH. MY WIFE GOT OUT OF THE CAR AND TRIED HERSELF TO CLOSE THE DOOR, BUT ALSO WAS NOT ABLE TO GET THE DOOR TO LATCH. MY WIFE CALLED ME IMMEDIATELY AND I DROVE OUT TO MEET HER. WHEN I ARRIVED, I ALSO TRIED TO GET THE DOOR TO STAY LATCHED SHUT, BUT WAS UNABLE. I TRIED ACTIVATING AND ACTIVATING THE CHILD LOCK, MOVING THE LATCH OPEN AND CLOSED MANUALLY, BUT WAS STILL NOT ABLE TO GET THE DOOR TO LATCH. I SECURED THE DOOR CLOSED USING THE SEAT BELT AND TOOK MY DAUGHTER HOME IN OUR OTHER CAR, WHILE MY WIFE TOOK THE FORD FOCUS TO A NEARBY DEALER. THE DEALER EXAMINED THE LATCH AND CONFIRMED THAT THERE WERE NO SIGNS OF TAMPERING, AND THEN CONFIRMED THAT THE LATCH HAD SIMPLY GIVEN OUT - MUCH LIKE THE LATCHES IN THE FORD FUSION AND FORD FIESTA VEHICLES THAT HAD BEEN SUBJECT TO RECALL. THIS IS A SERIOUS SAFETY CONCERN, AND AM THANKFUL THAT THE "DOOR AJAR" INDICATOR WAS WORKING, BECAUSE THIS DEFECT COULD HAVE COST US OUR DAUGHTER'S LIFE. THE DEALER INSTALLED A NEW LATCH, COSTING US OVER $700.
Structure, Jun 4, 2016
THE DRIVERS SIDE REAR DOOR FLEW OPEN WHILE DRIVING. DOOR LATCH BROKEN. I HAD THE PASSENGER FRONT DOOR TWO MONTH AGO DO THE SAME THING WITH SOMEONE IN THE FRONT SEAT AT THE TIME THIS HAPPEN. I FILLED A COMPLAINT WITH YOUR DEPARTMENT ABOUT IT THEN. HERE IT HAPPEN AGAIN & FORD SAID THAT THERE IS NO RECALL FOR THIS PROBLEM YET. WHAT WILL IT TAKE FOR SOMETHING TO BE DONE WITH THIS SAFETY ISSUE. SOMEONE COULD FALL OUT OF THE VEHICLE WHEN THIS HAPPENED, IF THERE WAS A CHILD IN THE SEAT HE OR SHE COULD HAVE REACHED FOR THE DOOR TO TRY TO CLOSE IT AND COULD HAVE GOTTEN HURT WITH THE DOOR OR EVEN FALLING OUT OF THE VEHICLE AND MAYBE LOSE THERE LIFE. WHAT ABOUT IF THE VEHICLE WAS INVOLVED IN AN ACCIDENT & THE DOOR DID NOT STAY CLOSED? THE PERSON AT THAT DOOR COULD BE EJECTED FROM THE VEHICLE AND LOSE THERE LIFE ALSO OR BECOME DISABLE FOR LIFE BECAUSE OF THIS PROBLEM. NEVER MIND THE COST TO FIX THIS PROBLEM TO THE CONSUMER BECAUSE THE PARTS ARE NOT CHEAP TO REPAIR. THE LAST DOOR LATCH I HAD TO PAY $239.17 FOR THE PART & HAD THE CAR DOWN FOR SEVERAL DAYS WHILE I WAITED FOR THE PART TO COME IN BECAUSE ITS NOT AN ITEM THAT THE DEALER STOCKS LOCALLY. I AM A MECHANIC BY TRADE MY WHOLE LIFE WHICH PUTS ME IN THE BUSINESS FOR OVER 45 YEARS. WHAT ABOUT PEOPLE THAT HAVE TO PAY SOMEONE TO FIX THIS PROBLEM BECAUSE THEY ARE NOT CAPABLE OF DOING IT THEM SELF. THE COST IS QUIT HIGH FOR A DEFECT IN THE VEHICLE THAT SHOULD HAVE A RECALL. FORD HAS RECALL FOR OTHER MODELS WITH THE SAME PROBLEM WITH DOOR LATCHES THAT WONT LATCH CLOSED.THIS IS IN REFERENCE TO A 2012 FORD FOCUS SEL MODEL.
Structure, Jun 3, 2016
DRIVER REAR DOOR WILL NOT LATCH. WHEN TRYING TO CLOSE REAR DOOR LATCH WILL NOT ENGAGE AND KEEP DOOR CLOSED.
Structure, Jun 1, 2016
DRIVER'S DOOR LATCH FAILED, CAUSING THE DOOR TO REMAIN UNLATCHED AND SWING OPEN FREELY. I HAD TO TIE THE DOOR SHUT IN ORDER TO DRIVE IT TO THE DEALER TO BE REPAIRED. THE REPAIR COST ME $585.70. FORD HAS BEEN MAKING CARS FOR OVER 100 YEARS, LITERALLY ALL OF WHICH HAVE HAD DOORS. YOU WOULD THINK THAT THEY WOULD HAVE A SOLID DESIGN FOR A DOOR LATCH BY NOW. LUCKILY THIS HAPPENED TO BREAK WHEN THE CAR WAS PARKED, BUT I IMAGINE IT COULD HAVE CAUSED AN ACCIDENT OR INJURY IF IT HAD HAPPENED WHILE THE CAR WAS DRIVING. I STILL HAVE THREE OTHER DOORS WITH PRESUMABLY THE SAME FAULTY LATCH DESIGN - HOW LONG UNTIL THOSE FAIL AS WELL? I NOW HAVE TO CARRY A ROPE IN MY TRUNK IN CASE IT HAPPENS AGAIN WHILE I AM AWAY FROM MY HOME.
Structure, May 31, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LATCH BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS ACKNOWLEDGED THAT THE DRIVERS SIDE REAR DOOR LATCH HAD FAILED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. THE VIN WAS NOT AVAILABLE.
Structure, May 31, 2016
AS I WAS COMMUTING TO MY JOB, I WAS MAKING A RIGHT TURN OFF OF US HIGHWAY 1 AND THE DRIVER'S DOOR FLEW OPEN. I HAD TO HOLD MY DOOR CLOSED THE WHOLE DRIVE TO MY HOUSE TO HAVE MY DAD LOOK AT IT AND TELL ME ONE OF THE LATCHES IS BROKEN.
Structure, May 31, 2016
MY VEHICLE WAS PARKED IN THE DRIVEWAY WHEN I OPENED THE REAR DRIVER-SIDE DOOR TO PUT MY DAUGHTER IN THE BACK SEAT, CONTINUED TO SHUT IT, AND THE DOOR WOULD NOT SHUT. IF PUSHED COMPLETELY IN, IT WOULD SLOWLY SWING OPEN AFTER REMOVING MY HAND FROM THE DOOR. THE DOOR WILL NOT LATCH AND IS NOW BEING HELD SHUT USING BUNGEE CORDS IN MY BACKSEAT. THIS IS A HUGE SAFETY!!
Structure, May 28, 2016
WHILE DRIVING ON THE INTERSTATE 275 IN PINELLAS COUNTY THE DRIVERS SIDE REAR DOOR FLEW OPEN THE INTERSTATE WAS CURVING TOWARDS THE RIGHT. MY SPEED WAS 65 MPH AND MY 19 MONTH OLD SON WAS IN HIS CAR SEAT DIRECTLY NEXT TO THE DOOR. THE DOOR SLAMMED BACK INTO HIM CAUSING THE SUN SHADE VISOR TO FALL OFF HITTING HIM. THE DOOR NOW WILL NOT STAY LATCHED AND I'VE HAD TO TIE IT SHUT AND MOVE MY SONS CAR SEAT.
Structure, May 25, 2016
AFTER BACKING OUT OF A PARKING SPOT, MY "DOOR AJAR" SIGNAL CAME ON, I REOPENED AND CLOSED AND MY DOORS AND NOTICED THAT MY DRIVER SIDE DOOR WAS NOT LATCHING. AFTER LOOKING INTO THIS PROBLEM, I'VE LEARNED THAT MANY 2012 FORD FOCUS' HAVE THIS ISSUE. THE DEALERSHIP INSISTS THAT THERE WILL NOT BE A RECALL ON THIS ISSUE, BUT I OBJECT. SOMEONE COULD HAVE BEEN SERIOUSLY HURT IN THIS INCIDENT.
Structure, May 24, 2016
THE PASSENGER FRONT DOOR WOULDN'T CLOSE ON 5/22/16 WHEN MY WIFE AND I WERE LEAVING TO DRIVE 25 MILES EAST INTO TOWN FROM OUR HOME IN TONOPAH AZ. I TAPED THE DOOR UP ON THE SAME DAY AND WE GOT A RIDE INTO TOWN TO OUR BIBLE MEETING AND THEN TO THE STORE. ON 5/24/16 I TOOK OUR FORD FOCUS INTO JONES FORD IN BUCKEYE AZ TO HAVE THEIR SERVICE DEPARTMENT LOOK AT IT. WHILE I WAITED I WENT ONLINE TO SEE IF THIS ISSUE WE HAD WITH OUR DOOR HAS BEEN AN RECURRING PROBLEM WITH THIS MODEL AND FOUND A STORY THAT CBS5AZ COVERED BACK IN SEPTEMBER OF 2015 OF MANY AZ RESIDENTS HAVING THIS SAME ISSUE AND NOT JUST IN AZ. THESE DOORS ON THIS VEHICLE CAN POP OPEN AT ANY GIVEN TIME W/O WARNING, THAT'S VERY DANGEROUS AND SOMEONE CAN LOSE THEIR LIFE. JONES FORD TOLD ME THERE ARE CURRENTLY NO RECALLS OR HELP FROM FORD MOTOR, SO I PHONED FORD MOTOR FROM MY CELL RIGHT AWAY AND CONTACTED THEIR CUSTOMER SERVICE. I WAS ABLE TO MAKE MY COMPLAINT AND I WAS GIVEN CARE #CAS-9558178 AND TOLD THAT A REQUEST FOR FINANCIAL ASSISTANCE ON MY BEHALF WOULD BE PUT IN TO PAY THE $600 BILL, BUT NO GUARANTEES AND IF I PAID OUT OF MY OWN POCKET TO KEEP THE RECEIPT IN CASE FORD DOES DO A RECALL. I DROVE THIS DANGEROUS UNPREDICTABLE CAR HOME AND TOOK THE TAPE OFF AND ROLLED THE WINDOWS UP AND PUSHED THE PASSENGER FRONT DOOR AS CLOSE AS IT WOULD STAY. I FEEL FORD SHOULD EITHER BUY BACK THIS DANGEROUS VEHICLE AND LET ME CHOOSE A DIFFERENT PRODUCT AND OR MAKE MY MONTHLY PAYMENT UNTIL I CAN DRIVE THIS VEHICLE THAT'S NOT SAFE. WHY SHOULD I MAKE A PAYMENT ON SOMETHING I CAN'T DRIVE OR BETTER YET, IF ANY DEALERSHIP WHO KNOWINGLY SOLD THESE UNITS TO PEOPLE W/O DISCLOSING THESE FACTS REGARDING THE POSSIBILITY OF THE DOORS JUST POPPING OPEN W/O WARNING, THEY SHOULD BE FORCED TO BUY THESE VEHICLES BACK AND GIVE ME AND OTHER CUSTOMERS OUR DEPOSIT AND EVERY MONTHLY PAYMENT WE'VE MADE. ANY DOOR CAN POP OPEN!!!
Structure, May 18, 2016
TAKATA RECALL. STARTED MY CAR AND SHUT THE DOOR I NOTICED THAT THE DRIVERS DOOR WOULD NOT SHUT.
Structure, May 16, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 45 MPH, THE DRIVER SIDE DOOR OPENED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Structure, May 13, 2016
THE FRONT DRIVER SIDE DOOR FAILS TO LATCH NORMALLY AND MUST BE REPEATEDLY SLAMMED HARD TO GET IT TO LATCH AND STAY CLOSED. THE DOOR HAS ALSO COME UNLATCHED AND OPENED WHILE SLOWLY DRIVING AROUND CORNERS IN A PARKING GARAGE. I BELIEVE THE PROBLEM IS IN THE DOOR LATCH ITSELF. MY FORD DEALER SAID THIS PROBLEM ON THIS CAR WAS NOT COVERED BY A RECALL YET AND QUOTED ME $400 FOR THE REPAIR, THOUGH I'VE NOTICED SIMILAR RECALLS ON FORD FIESTAS AND EDGES OF THE SAME MODEL YEAR. I'VE ALSO NOTICED THAT THIS PROBLEM IS ALREADY UNDER INVESTIGATION BY THE NHTSA.
Structure, May 12, 2016
MY FRONT DRIVER'S SIDE DOOR LATCH IS DEFECTIVE. I WAS GETTING INTO THE CAR ON 4/23/16, CLOSED THE DOOR AND IT BOUNCED BACK OPEN. THE LATCH WOULD NOT LATCH UNTIL I SPENT APPROXIMATELY 10 MINUTES PULLING THE DOOR BACK OPEN AND CLOSING IT AGAIN. TWICE NOW (ONCE WHILE STATIONARY AND ONCE WHILE DRIVING) MY DOOR HAS POPPED OPEN. THE FIRST TIME THE WAS STATIONARY, THE BACK DOOR WAS CLOSED AND POPPED MY FRONT DOOR OPEN. THE SECOND TIME I WAS DRIVING AROUND A CORNER WHILE LEAVING WORK AND MY DOOR JUST POPPED OPEN. I HAVE BEEN IN CONTACT WITH FORD AND THEY HAVE SAID THAT THERE ARE MANY FORD FOCUS' WITH MY SAME ISSUE, BUT THAT THEY HAVEN'T ISSUED A RECALL. I AM NOW HAVING TO PAY $59.00 TO HAVE THEM INSPECT MY DOOR. IF MY EXTENDED WARRANTY APPROVED IT I WILL HAVE TO PAY EITHER A $50 OR $100 DEDUCTIBLE TO GET IT FIXED. IF THEY DO NOT APPROVE IT, IF I WANTED IT FIXED I WILL HAVE TO PAY AROUND $750 TO GET IT REPLACED.
Structure, May 11, 2016
WHILE PULLING BACK FROM A PARKING LOT, THE REAR DRIVER SIDE DOOR SIGNAL SHOWED UP, AND THE DOOR OPENED. FROM THAT MOMENT, IT IS IMPOSSIBLE TO CLOSE CORRECTLY THE DOOR AS THE LATCH DOESN'T CLOSE CORRECTLY. I GUESS IT IS RELATED TO INVESTIGATION PE16001.
Structure, Apr 26, 2016
THE DRIVERS SIDE PASSENGER DOOR SONT CLOSE AND IT WONT STAY CLOSED. IT JUST FLAPS OPEN. THE LOCK MECHANISM NEVER ENGAGES.
Structure, Apr 16, 2016
I OWN A FORD FOCUS 2012. THE DOOR LATCH IS DEFECTIVE AND THE DRIVERS SIDE DOOR DOES NOT CLOSE. WHILE MY SPECIFIC MODEL IS NOT BEING RECALLED, SIMILAR MODELS ARE FOR THE SAME CAUSE. THIS CANNOT BE CONCIDENCE AND NOW FORD IS CHARGING ME 600 TO FIX IT. I'VE READ ONLINE THAT THIS IS COMMON FOR FORD FOCUS MODELS. I DO HAVE DOCUMENTATION OF THEM REPLACING THE LATCH. I ALSO REQUESTED THAT I KEEP THE OLD LATCH FOR PROOF.