2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints: other or unspecified
359 reports, newest first. Show all
Other or unspecified, Nov 10, 2019
MY CAR IS A FORD FOCUS 2012 I WAS IN THE HIGHWAY AND I COULDN'T ACCELERATE . I LOST SPEED WHILE I WAS IN THE HIGHWAY .MY CAR WAS FINE ALL WEEK I RAN WITHOUT ANY PROBLEM NO LIGHT APPEAR AT THE DASHBOARD .WHEN I COULDN'T ACCELARATE IN THE HIGHWAY A MESSAGE APPEAR FOR THE FIRST TIME TRANSMISSION MALFUCTION.
Other or unspecified, Nov 7, 2019
I REPORTED ABOUT A VEHICLE SAFETY COMPLAIN/RECALL LIKE 2-3MOS FROM NOW BUT IT'S BEEN A WHILE SINCE IT'S LIKE NO REPLY OR ACTIONS COMING FROM YOU BECAUSE I JUST WANNA KNOW IF FOR SOME REASONS IT'S ALREADY AVAILABLE FOR MY CAR FOR A RECALL OR SOMETHING IN YOUR SYSTEM OR I STILL HAVE TO WAIT FOR IT? I HAVE A CAR THAT I BELIEVE A LATCHKEY/LOCKED IN THE DRIVER'S SEAT IS BROKE BECAUSE WHENEVER I'M DRIVING FROM 30-50 MPH IT'S KEEP ON OPENING THE DOOR AND ESP. WHEN TURNING THAT'S WHY I PUT SOME DUCT TAPE ON IT JUST TO PREVENT FROM OPENING BY ITSELF. I JUST HOPE YOU CAN DO IMMEDIATE ACTION FOR THIS KIND OF MATTER. THANK YOU VERY MUCH AND HOPE TO HEAR FROM YOU SOON!
Steering, Other or unspecified, Oct 14, 2019
SCRAPING NOISE COMING FROM ELECTRONIC STEERING COMPONENT. SIMILAR ISSUES DESCRIBED ON LINE. SEEMS LIKE A WIDESPREAD PROBLEM.
Power train, Electrical system, Other or unspecified, Sep 30, 2019, crash
THREE WEEKS AFTER BUYING MY BRAND NEW 2012 FORD FOCUS, THE CAR BEGAN TO HESITATE ON THE HIGHWAY. I COMPLAINED TO THE DEALER WHO SAID IT WAS A FORD PROBLEM AND NOT THEIRS. THE FOLLOWING MONTH, I ALMOST DIED IN THE CAR. A REGIONAL MANAGER FROM FORD CAME TO THE DEALERSHIP TO SPEAK WITH ME, RESOLVED NOTHING. I FOLLOWED LEMON LAW PROTOCOL AND DOCUMENTED EVERYTHING THROUGH THE SERVICE DEPT. MORE THAN 12 VISITS. FOUR VISITS BEFORE THE NEAR FATAL CRASH AND THE REMAINDER AFTERWARDS. FORD RAN OUT THE STATUTE OF LIMITATIONS ON MY VEHICLE SO THEY DID NOT HAVE TO PAY ME. THE VEHICLE HAS A PROPENSITY OF TURNING OFF WHEN ACCELERATING TO 65 MPH. WHEN MAKING A TURN OR U-TURN THE CAR HESITATES. FORD ADMITTED TO MANUFACTURER DEFECT AND STILL WOULD NOT PUT ME IN MY ORIGINAL POSITION WHICH HAS LEFT ME WITH DISC DISPLACEMENTS BENEATH MY BRAIN STEM. I HAVE CHRONIC NECK PAIN EVERY DAY OF MY LIFE. I WAS MAKING A LEFT HAND TURN AND HAD PLENTY OF TIME TO TURN. A WHITE UTILITY VAN FLEW OUT OF THE LANE TO TRY TO BEAT THE LIGHT AS I WAS TURNING. THE CAR TURNED OFF AND I HAD TO BRACE FOR IMPACT. THE CAR WOULD NOT START. TWO ADDITIONAL MALFUNCTIONS CAUSED THE CAR TO VEER LEFT AND CRASH INTO CURBS. LAST WEEK, I HAD TO MAKE A U-TURN. I HAD PLENTY OF TIME. WHILE TURNING, THE CAR HESITATED, AND THE CAR WAS STOPPING, THE WAY IT DID IN 2012. I WAS ALMOST KILLED BY AN 18-WHEELER WHO THOUGHT I WAS INITIATING ROAD RAGE. HE THEN FOLLOWED ME AND RAN ME OFF THE ROAD COMING ONE INCH TO THE SIDE OF MY VEHICLE. I TRIED TO TAKE PICTURES, BUT MY HAND WAS TREMBLING. FORD NEEDS TO REPLACE MY VEHICLE AT THE REPLACEMENT VALUE FROM JULY OF 2012 AND OBEY THE VA LEMON LAW STATUTE. FORD OFFERED ME A BUY OUT OF $8,000 IN DECEMBER 2018. I HAD TO LAY OUT $14,000 FOR A NEW VEHICLE. THEY SHOULD HAVE CREDITED ALL OF MY CAR PAYMENTS $17K, AND PROVIDED A SETTLEMENT FOR PERMANENT SPINE AND NECK INJURIES. ACCOUNTABILITY IS DEMANDED.
Other or unspecified, Sep 26, 2019
THE TRANSMISSION RACES AND STAY THERE THIS TRANSMISSION HAS ONLY LASTED A YEAR AND THREE MONTHS NOW FORD DOES'NT WANT ANYTHING TO DO WITH IT. THEY KNOWINGLY KNEW THERE TRANSMISSION WERE FAULTY. NOW THEY WANT ME TO COME OUT POCKET $611 TO PUT ANOTHER BAD TRANSMISSION IN.
Other or unspecified, Sep 24, 2019
WHILE DRIVING FORD FOCUS ELECTRIC, CAR ALERTED ME TO STOP SAFELY NOW, WHILE DRIVING IN TRAFFIC WITHOUT ANY PRIOR WARNING. TYPICALLY THIS OCCURS WHEN THERE IS AN ISSUE WITH THE CAR AND IT WAS UNEXPECTED WHILE DRIVING IN TRAFFIC. THE DEALER WHILE WORKING WITH FORD DETERMINED THAT THE BATTERY NEEDED TO BE REPLACED. *JS
Other or unspecified, Sep 17, 2019, crash
'TAKATA RECALL' I WAS DRIVING AND IN THE MIDDLE OF THE ROAD ON WATT AVE AND THE CAR WENT FROM 45MILES TO 0 IN SECONDS ON A GREEN LIGHT AND I GOT HIT BY THE CAR BEHIND ME,WAS BARELY MOVING A LIGHT CAME ON THE CAR SAYING 'TRANSMISSION MALFUNCTION SERVICE NOW'
Other or unspecified, Sep 8, 2019
WHEN I ENTERED THE VIN NUMBER FOR MY VEHICLE IT SAID THAT THERE WERE NO RECALLS FOR THIS VEHICLE?? I HAVE ALREADY HAD TO RETURN THE VEHICLE TO THE DEALERSHIP TO HAVE SEVERAL MANUFACTURING RECALL PROBLEMS ADDRESSED!!?? I SHOULD HAVE RECEIVED A RECALL LETTER ABOUT THE CLUTCH PROBLEM IN THIS VEHICLE! WHY HAVE NOT RECEIVED ANYTHING? WHY DOES YOUR SYSTEM NOT RECOGNIZE THAT THIS VEHICLE DIES HAVE RECALLS! HOW CAN ZI GET A LETTER FROM THE MANUFACTURER SO HAVE TRIED EVERYTHING!
Steering, Other or unspecified, Fuel/propulsion system, Sep 3, 2019
HAVE SEEN 2 RECALLS FOR THIS VEHICLE INVOLVING THE LOCKS/LATCHES,FUEL PROBLEMS, AND STEERING WHEEL LOCKED UP TWICE TODAY FOR NO REASON.
Electrical system, Other or unspecified, Aug 29, 2019
RADIO HAS WENT OUT AND NOW LIGHTS HAVE BECOME DIM ON THE DASHBOARD. RADIO IS COMPLETELY OFF BUT STILL HEARING STATIC NOISE THROUGH THE SPEAKERS.
Other or unspecified, Engine, Aug 27, 2019
TAKATA RECALL MY 2012 FORD FOCUS IS HAVING TRANSMISSION ISSUES. I CAN NOT DRIVE OVER 60 IN MY VEHICLE AND I AM NOT THE ONLY ONE WITH THIS ISSUE. I HAVE READ REPORTS AND CALLED FORD AND NO ONE WILL TAKE A LOOK INTO THIS. IT HAS CAUSED ME TO HAVE TO PULL OVER ON THE SIDE OF THE HIGHWAY AND THE CAR WILL SMOKE AND OVER HEAT. I AM NOT ABLE TO CUT THE CAR ON FOR 10 MINS AND ALL OF MY DASHBOARD LIGHTS APPEAR. IT HAS BEEN THIS WAY FOR THE PAST 4 MONTHS. I HAVE HAD TO GET A NEW FORM OF TRANSPORTATION BECAUSE OF IT. CAN SOMEONE PLEASE LOOK INTO THIS.
Other or unspecified, Aug 26, 2019
MY CAR SHUTS OFF OR STALLS WHILE DRIVING, GAS INDICATOR IS NOT ACCURATE, I CAN SMELL FUEL FOR A LONG TIME AFTER I FILL UP, THE TRANSMISSION IS NOT SMOOTH AT ALL, IT JERKS AND SHAKES, WIPER FLUID IS FULL BUT IT WON'T RELEASE.
Other or unspecified, Aug 22, 2019
THE DRIVER'S DOOR IS KEEP ON OPENING WHILE IN MOTION SO I HAVE TO REALLY HOLD ON TIGHT WITH THE DOOR WHILE DRIVING. I THINK BECAUSE THE LATCHKEY/LOCK BROKE OR SOMETHING... I'VE ALREADY GO TO FORD FOR THIS ONE BUT THEY SAID IT'S NOT ON THEIR RECALL LIST...
Other or unspecified, Engine, Aug 14, 2019
HAD 2 ISSUES WITH DUAL-CLUTCH TRANSMISSION SINCE BUYING THE VEHICLE. CLUTCH WAS REPLACED ON MAY 13TH, 2019 FOR MY 2012 FORD FOCUS. I WAS STUCK ON THE HIGHWAY TWICE FOR THIS OCCURRENCE WITH THE VEHICLE JERKING WHILE IN MOTION THEN THE "CHECK ENGINE" LIGHT COMING ON AND THE CAR STALLING OUT. THE VEHICLE THEN CAME TO A STOP AND COULD NOT BE RESTARTED. THE COST OF THE REPAIR WAS 2667.46 DOLLARS TO REPLACE THE CLUTCH. THE PREVIOUS TIME WAS DUE TO A PROBLEM WITH THE TRANSMISSION CONTROL MODULE BUT WAS FIXED WITH NO ISSUES.
Other or unspecified, Electronic stability control (ESC), Aug 14, 2019
CAR SUDDENLY LOSES ALL POWER WHILE DRIVING DOWN THE ROAD AND COMPLETELY SHUTS DOWN, LOSES ALL POWER FOR ABOUT 15 MIN TO HOUR AND THE WILL SUDDENLY START UP AGAIN
Other or unspecified, Aug 13, 2019
MY TRANSMISSION HAS BEEN WORKED ON 3 TIMES NOW. IT'S BEEN A BURNT CLUTCH TWICE AND THE THIRD WAS A RECALL THEY FIXED ON THE TRANSMISSION. AND NOW FOR A 4TH TIME, I NEED TO TAKE MY CAR IN TO BE WORKED ON BECAUSE OF THE TRANSMISSION. MY CAR WON'T GO IN REVERSE. SOMETIMES IT WILL BEGIN TO GO FORWARD INSTEAD OF BACKWARDS. WHEN I PUT MY CAR IN REVERSE FROM PARK, I CAN HEAR THE GEARS GRIND. THE CAR SHUDDERS AND JERKS LIKE IT USUALLY DOES. BUT INSTEAD OF THE TRANSMISSION FAILURE LIGHT COMING LIKE IT DID THE FIRST THREE TIMES, NOW THE ENGINE LIGHT TURNS ON BUT I KNOW THIS IS THE TRANSMISSION BECAUSE IT'S HAPPENED 3 TIMES BEFORE. EACH TIME MY CAR HAS BROKE DOWN BECAUSE OF THE TRANSMISSION, I WAS ON POPULATED ROADS AND I COULD HAVE EASILY BEEN IN A CAR ACCIDENT.
Other or unspecified, Aug 3, 2019
AFTER DRIVING ABOUT 15 MINUTES WARNING LIGHT COMES ON THAT TRANSMISSION MALFUNCTION, PULL OVER IMMEDIATELY. FORD SAYS IT'S THE COMPUTER BUT WILL NOT FIX THIS. THIS WAS ON A CITY STREET GOING 50 MPH. MY DAUGHTER DRIVES THIS VEHICLE IF SHE HAD BEEN ON THE INTERSTATE THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT. 2012 FORD FOCUS, 117,000 MILES.
Other or unspecified, Jul 26, 2019
THE RADIO IN MY 2012 FORD FOCUS SE HAS MALFUNCTIONED. WHILE DRIVING ONE DAY, I HEARD A LOUD POP AND THEN STATIC. IT WAS SO LOUD IT SCARED ME AND I ALMOST HAD AN ACCIDENT. IT HAS DONE THIS NUMEROUS TIMES, EVEN WHEN THE CAR IS TURNED OFF AND THE KEY IS REMOVED FROM THE IGNITION. UPON CHECKING SOCIAL MEDIA AND COMPLAINTS ON THE WEB, THIS HAS HAPPENED TO QUITE A FEW 2012 FORD FOCUS VEHICLES. THE ONLY WAY TO STOP THIS FROM HAPPENING IS TO REMOVE THE FUSE FOR THE RADIO FROM THE FUSE BOX LOCATED UNDER THE GLOVE BOX ON THE INSIDE OF THE VEHICLE. FORD HAS REFUSED TO MAKE THE NECESSARY REPAIRS AT THEIR COST AND I FULLY BELIEVE THIS IS A SAFETY ISSUE DUE TO THE LOUDNESS OF THE POPPING AND CRACKING. I HAVE NOW BEEN WITHOUT A RADIO IN MY CAR FOR MORE THAN A YEAR. AFTER SPEAKING WITH SOME AUDIO EXPERTS, THE ONLY SUGGESTED SOLUTION IS TO REPLACE THE HEAD UNIT FOR THE RADIO. THESE COST MORE THAN $200.00 ALONE, NOT INCLUDING THE LABOR TO INSTALL THE HEAD UNIT.
Other or unspecified, Jul 25, 2019
WHILE DRIVING IN TOWN, THE CAR STARTED TO SHUTTER AND WOULDN'T ADVANCE OUT OF FIRST GEAR. WE WERE TURNING A CORNER. SHUDDER, TRANSMISSION SERVICE LIGHT CAME ON.
Other or unspecified, Jul 25, 2019
VEHICLE LOST TRANSMISSION WHILE DRIVING UPHILL ON A 45 MPH ROADWAY, IN JUNE 2014. VEHICLE WOULD NOT MOVE. WHEN YOU STEPPED ON THE GAS PEDAL THE CAR WOULD NOT MOVE. HAD TO TURN THE VEHICLE OFF AND LET SIT FOR SEVERAL MOMENTS. ONCE STARTED VEHICLE WAS OPERABLE. ON ANOTHER OCCASSION TRANSMISSION WAS AGAIN NOT OPERATING PROPERLY AND VEHICLE WOULD NOT ACCELERATE . THIS HAPPENED ON A 55 MPH HIGHWAY AND ALMOST CAUSED VEHICLE TO CAUSE AN ACCIDENT, SINCE VEHICLE WOULD NOT FUNTION PROPERTY (SEPT. 2014). IN AUGUST 2015 MOTOR VEHICLE WOULD "JUMP" ALL THE TIME WHILE DRIVING. IN AUGUST 2017, THE CAR AGAIN WOULD NOT ACCELERATE OVER 20 MPH AND THE TRANSMISSION LIGHT WAS ON. THIS AGAIN HAPPENED WHILE DRIVING ON A 55 MPH HIGHWAY, ALMOST CAUSING A MOTOR VEHICLE ACCIDENT BECAUSE VEHICLE WOULD NOT ACCELERATE OVER 20 MPH. I WAS FORCED TO PAY $484.17 TO FORD DEALERSHIP FOR REPAIRS, WHEN IN FACT REPAIRS WERE DUE TO FAULTY TRANSMISSION, WHICH FORD KNEW ABOUT.
Vehicle speed control, Other or unspecified, Jul 24, 2019
WHEN I PUT MY GEAR IN REVERSE, SOMETIMES MY CAR JERKS AND REVERSE FASTER THAN IT SHOULD OR OTHER TIMES THE CAR WOULD IDLE, I WOULD SEE THE RPM GOING UP AND HEAR THE RPM BUT THE CAR DOESNT MOVE. I'D HAVE TO HIT BRAKE AND TRY TO REVERSE AGAIN. WHEN I COME TO A STOP AND TRY TO DRIVE, THE VEHICLE EITHER JERKS OR JUST TAKES OFF. THE PROBLEM ALMOST HAPPENS EVERY TIME. OR WHEN I AM SLOWING DOWN, THE CAR WOULD JERK OR SHUDDER. WHENEVER I TAKE THE VEHICLE TO THE DEALERSHIP, THEY JUST TELL ME THE SHUDDER/JERKS ARE IN THEIR NORMAL RANGE READING AND BASICALLY TELLS ME THAT IS NORMAL FOR THE VEHICLE TO DO. ALL THE SHUDDERING, JERKING, AND BEING HESITANT HAPPENS MOSTLY STARTING FROM A STATIONARY POSITION, LIKE AT A RED LIGHT OR A STOP SIGN. THIS HAS BEEN HAPPENING EVERY SINCE I BOUGHT THE CAR IN 2016 AUGUST, AS A USED CAR. I'VE HAD TO GET A NEW CLUTCH, AND REPLACE THE NEW ONE BECAUSE IT WASN'T WORKING PROPERLY.
Vehicle speed control, Other or unspecified, Engine, Jul 20, 2019
I PURCHASED THIS VEHICLE FROM FORD OF KIRKLAND IN WASHINGTON STATE IN 2016, AND NOTICED DRIVING ISSUES THE DAY I DROVE IT OFF THE LOT. THIS VEHICLE HAS A DPS6 TRANSMISSION AND IT CONSTANTLY JERKS, SHUDDERS AND SLIPS OUT OF GEAR WHILE DRIVING AT ANY SPEED. IT OFTEN FAILS TO ACCELERATE OR ACCELERATES SUDDENLY AND OUT OF CONTROL, ESPECIALLY WHEN GOING UPHILL. IT ALSO FREQUENTLY OVERHEATS, ESPECIALLY WHEN IDLING, DESPITE HAVING WORK DONE ON IT SEVERAL TIMES THAT WAS SUPPOSED TO FIX THIS PROBLEM. I WAS TOLD THIS WAS AN AUTOMATIC TRANSMISSION WHEN THE VEHICLE WAS SOLD TO ME, AND THE DPS6 IS NOT AN AUTOMATIC TRANSMISSION AT ALL. I ALSO FREQUENTLY HAVE ISSUES WITH THE ELECTRICAL AND RADIO SYSTEM. THE CLOCK CHANGES RANDOMLY AND THE AUDIO SWITCHES UNEXPECTEDLY TO RADIO STATIONS FROM BLUE TOOTH WHILE DRIVING AND THEN FAILS TO SWITCH BACK TO ANY BLUE TOOTH DEVICE, SOMETIMES FOR SEVERAL DAYS UNTIL IT RANDOMLY BEGINS WORKING AGAIN. THIS IS ESPECIALLY PROBLEMATIC WHEN I AM RELYING ON AUDIO DIRECTIONS FROM NAVIGATION APPS THAT ARE PAIRED FROM MY CELL PHONE WHILE DRIVING. I WAS ALSO TOLD BY FORD OF KIRKLAND SERVICE CENTER THAT THERE IS "NOTHING WRONG" WITH MY TRANSMISSION OR MY VEHICLE AND THAT I'M JUST NOT DRIVING IT "CORRECTLY," WHICH MAKES ABSOLUTELY NO SENSE. THIS VEHICLE AND ITS FAULTY TRANSMISSION ARE UNSAFE TO DRIVE. I DO NOT LET ANYONE ELSE DRIVE THIS VEHICLE BECAUSE I FEAR FOR THEIR SAFETY AND I ONLY DRIVE IT MYSELF IN TIMES WHERE IT IS ABSOLUTELY NECESSARY, WHICH I CAN PROVE BY THE VERY SMALL AMOUNT OF MILES I HAVE PUT ON IT SINCE PURCHASE. I EXPERIENCE THE ABOVE STATED PROBLEMS EVERY SINGLE TIME I DRIVE IT THIS VEHICLE, WHICH IS A CLEARLY A LEMON BY DEFINITION. FORD BROKE THE LAW BY SELLING ME THIS DANGEROUS VEHICLE WITH A TRANSMISSION THAT THEY KNEW WAS UNSAFE AND BY FALSELY ADVERTISING THIS TRANSMISSION AS AN AUTOMATIC.
Vehicle speed control, Other or unspecified, Service brakes, Jul 17, 2019, crash
I WAS DRIVING SOUTHBOUND IN THE LEFT LANE ON I-495 FROM MD INTO VA, ABOUT TO GET TO THE EZ PASS CAMERA. I SELDOM USE THE PASS, THEREFORE IT IS NOT AFFIXED TO THE WINDSHIELD. I HAD PLACED IT ON THE DASHBOARD IN ANTICIPATION OF THE UPCOMING CAMERA. TRAFFIC WAS ALTERNATELY SLOWING DOWN AND SPEEDING UP TO APPROXIMATELY 35 MPH. THE DRIVER AHEAD OF ME SUDDENLY SLOWED NEARLY TO A STOP, SO I PRESSED MY BRAKES, WHICH CAUSED THE EZ PASS TO SLIDE ACROSS THE DASHBOARD AND UP AGAINST THE WINDSHIELD. UNABLE TO REACH IT WITH MY SEATBELT ON, AND BECAUSE THE CAR WAS BARELY MOVING, I UNFASTENED THE SEAT BELT TO RETRIEVE THE PASS. AT THE SAME TIME THE DRIVER AHEAD OF ME SLIGHTLY INCREASED HER SPEED, THEN SUDDENLY SLOWED AGAIN, WHICH I DID, TOO. HOWEVER, THIS TIME I HAD TO PUNCH THE BRAKE. IT WENT STRAIGHT TO THE FLOOR, MY CAR SPED UP, AND I WAS UNABLE TO AVOID REAR-ENDING THE CAR AHEAD. IT WAS SUCH A HELPLESS FEELING TO TRY AND STOP AND HAVE NO BRAKES! A "CRASH MODE" MESSAGE SHOWED UP ON SCREEN BEHIND THE STEERING WHEEL AND THE SYNC SYSTEM AUTOMATICALLY DIALED 911. THE OTHER DRIVER GOT OUT OF HER CAR AND WALKED BACK TO ASK IF I WAS OKAY. I WAS FINE, BUT BECAUSE TRAFFIC IN THE RIGHT LANE WAS SPEEDING PAST, AND SOME CARS WERE EVEN PASSING US ON THE SHOULDER, I DID NOT ATTEMPT TO GET OUT OF MY CAR. EVENTUALLY THE STATE POLICE, EMTS AND A TOW-TRUCK ARRIVED. MY STEERING NO LONGER WORKED, BUT ONCE THE OTHER CAR WAS TOWED OUT OF THE WAY THE RESPONDING OFFICER WAS ABLE TO WALK ALONGSIDE MY CAR, PUSHING IT ONTO THE SHOULDER WHILE I ATTEMPTED TO STEER. THE TOW DRIVER TOOK OVER FROM THERE. I RODE WITH HIM BACK TO MD TO THE BODY SHOP OF THE FORD DEALER WHERE I PURCHASED THE CAR IN 2011 AND HAVE HAD ALL MAINTENANCE PERFORMED AND PREVIOUS CLUTCH ISSUES ADDRESSED. IT WAS IN THE SHOP FOR A MONTH. I ASKED IF THERE WAS SOMETHING WRONG WITH THE BRAKES BUT WAS TOLD THERE WAS NO EVIDENCE OF THAT.
Other or unspecified, Jul 16, 2019
TRANSMISSION CLUTCH AND TCM RECALL I AM THE SECOND OWNER OF MY 2012 FORD FOCUS S, I PURCHASED THE VEHICLE IN AUGUST OF 2018. 6 MONTHS LATER, THE CAR STARTED CUTTING OFF WHILE I'M DRIVING 50+MPH ON THE HIGHWAY WITH MY DAUGHTER IN THE BACK SEAT AND CARS FLYING BEHIND US. I TOOK IT TO THE FORD DEALERSHIP, THEY TOLD ME NOTHING WAS WRONG WITH THE TCM, THEY REPROGRAMMED SOMETHING, AND REPLACED A CANISTER PURGE VALVE, GOT THE CAR BACK A COUPLE WEEKS LATER, IT STARTED DOING THE SAME THING. TOOK IT BACK TO THE DEALERSHIP AND THEY REPLACED THE TRANSMISSION CLUTCH FOR $1,090. NOW HERE WE ARE 5 MONTHS LATER AND MY CAR IS SHIFTING SO HARD AND HESITATING LIKE I AM A 10 YEAR OLD TRYING TO DRIVE A STICK SHIFT. IT'S HESITATING WHEN I TAKE OFF AND WHILE I'M TRYING TO SLOWLY TAKE OFF THE RPM JUMPS TO 4 AND 5 AND MY CAR JUST TAKES OFF CAUSING ME TO SLAM ON MY BREAKS. I LOOKED ONLINE AND FOUND TWO RECALLS..... THE TCM AND THE TRANSMISSION CLUTCH ! BOTH EXTENDED WARRANTY'S. 150,000 MILES OR 10 YEARS FROM THE WARRANTY START DATE, WHICH EVER COMES FIRST.. AND GUESS WHAT? I'M AT 163,000. WHEN I TOOK IT TO THE DEALERSHIP A FEW DAYS AGO THEY WANTED $150 JUST TO DIAGNOSE THE PROBLEM? THE PROBLEM IS THE RECALL'S THAT ARE ASSOCIATED WITH MY VEHICLE, I DON'T GET WHY THE MILEAGE MATTERS.... IT'S THE SAME PROBLEM IT WAS BEFORE I EVEN REACHED 150,000. I HATE HAVING TO PUT MY DAUGHTER IN THIS VEHICLE. FSA TITLE: TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION FIELD SERVICE ACTION NUMBER: 14M01 FSA TITLE: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE FIELD SERVICE ACTION NUMBER: 14M02
Power train, Other or unspecified, Fuel/propulsion system, Jul 16, 2019
I HAD 2 RECALLS ON LOCKS AND FUEL PUMP AND NOW TODAY @7:00AM I HAVE TRANSMISSION MELFUNCTION. I WILL NEVER BUY A FORD AGAIN