2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Power train, Jun 26, 2015
I WAS DRIVING MY FORD FOCUS ONE MORNING IN REVERSE AFTER PULLING OUT OF A PARKING LOT. WHEN I WENT BACK T DRIVE AND STARTED ACCELERATING THE CAR DIDN'T ACCELERATE. I GOT THE ERROR LIGHT SAYING " SERVICE CAR IMMEDIATELY" I FINALLY GOT THE CAR HOME (THANKFUL I WAS ONLY A FEW HUNDRED YARDS AWAY). CAR HAS SINCE BEEN INCREDIBLY SHAKY AND SPORADIC WITH THE ACCELERATION. I HAD THE CAR TAKEN TO AUTO ZONE FOR A ENGINE TEST AND WAS INFORMED THE CAR HAS BEEN GETTING STUCK IN FIRST GEAR. ITS CLEARLY SOMETHING TO DO WITH THE TERRIBLY DESIGNED TRANSMISSION THAT FORD DID.
Power train, Jun 25, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ACCELERATING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND JERKED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Other or unspecified, Jun 24, 2015
CAR JUST SIMPLY STOPPED MOVING WHILE DRIVING DOWN THE ROAD. DIAGNOSTIC LIGHT READ TRANSMISSION FAILURE. CAR HAD TO BE COASTED TO THE SIDE OF THE ROAD. LUCKILY IT WAS A RURAL ROAD AND THERE WAS LITTLE TO NO TRAFFIC OR MY CHILD COULD HAVE BEEN SERIOUSLY INJURED IN A CRASH FROM BEING STRUCK FROM BEHIND. I UNDERSTAND THAT FORD IS AWARE OF THESE PROBLEMS. IS IT GOING TO TAKE SOMEONE OR THEIR CHILD BEING HURT OR KILLED TO REMEDY THE PROBLEM
Steering, Jun 23, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST SERVICE FLASHED ACROSS THE INSTRUMENT PANEL. THE FAILURE RECURRED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE ELECTRONIC POWER STEERING GEAR FAILED AND THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 09/03/2015*LJ UPDATED 09/10/15 *JB
Fuel/propulsion system, Jun 23, 2015
SUDDEN LOSS OF POWER. ENGINE WAS REVVING UP BUT TRANSMISSION NOT ENGAGING. IT WAS AS IF I HAD SHIFTED TO NEUTRAL. I HAD TO COAST TO A STOP.
Steering, Jun 22, 2015
ELECTRONIC POWER-ASSISTED STEERING (EPAS) FAILURE DUE TO RACK-AND-PINION STEERING DEFECT. REQUIRED TO REPLACE THE ENTIRE RACK-AND-PINION MODULE, WHICH COST $1,700, DUE TO THE FACT THAT THIS WIDELY KNOWN AND DANGEROUS DEFECT HAS NOT BEEN ACKNOWLEDGED OR RECALLED BY FORD AND MY VEHICLE IS NO LONGER UNDER WARRANTY.
Power train, Jun 22, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE FAILED TO ACCELERATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT THE GEAR SHIFTER FAILED TO MOVE FROM PARK INTO NEUTRAL. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Steering, Jun 18, 2015
MY SON WAS DRIVING HIS 2012 FORD FOCUS SE, WHEN THE STEERING ASSIST SERVICE LIGHT CAME ON AND HE LOST STEERING. HE PULLED OFF THE ROAD WITH NO INCIDENT. THE DEALERSHIP SAID THAT IT IS A BAD STEERING RACK, $1500.00
Vehicle speed control, Jun 18, 2015, crash
TL* THE CONTACT OWNED A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 2 MPH AND ATTEMPTING TO PARK, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND DROVE OVER THE SIDEWALK AND CRASHED INTO A WALL. NO WARNING INDICATORS WERE ILLUMINATED. IT WAS UNKNOWN IF ANY INJURIES WERE SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.
Power train, Jun 18, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST ACCELERATION. THE CONTACT HAD TO SHIFT INTO PARK IN ORDER TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED. AS A RESULT, THE VEHICLE TRANSMISSION CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE FAILURE RECURRED ONCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Other or unspecified, Jun 18, 2015
VEHICLE LEAKS COOLANT AFTER BEING PARKED IN GARAGE FOR NO REASON. NOTICED THIS PROBLEM WHEN LEAVING AND FINDING A HUGE PUDDLE UNDER CAR AND DRIP SPOTS FROM MOVING THE CAR. WHEN I OPENED THE HOOD THE COOLING RESERVOIR WAS EMPTY.
Steering, Vehicle speed control, Other or unspecified, Jun 17, 2015
THIS IS THE SECOND TIME IN 2 MONTHS THAT I'VE HAD PROBLEMS WITH THIS CAR'S TRANSMISSION. NOT ONLY DOES IT STUTTER WHEN SHIFTING AND TAKE TIME TO ACCELERATE, BUT NOW THE TRANSMISSION IS NOT WORKING. IN APRIL, THE CAR COMPLETELY STOPPED ACCELERATING, ALMOST RESULTING IN A CRASH ON THE HIGHWAY. THE DEALERSHIP DIAGNOSED IT AS A TRANSMISSION CENSOR AND COST WAS PAID OUT OF POCKET. THIS TIME, THE CAR BEGAN JERKING AND THE TRANSMISSION LIGHT FLASHED. I DROVE THE CAR HOME AND BECAUSE OF THE VIOLENT JERKING ALMOST WRECKED ON SEVERAL OCCASIONS. I AM TAKING IT TO THE DEALERSHIP FOR REPAIRS TODAY. CONSIDERING THIS CAR IS ONLY 3 YEARS OLD, IT SHOULD NOT BE HAVING ANY OF THESE PROBLEMS AND I CONSIDER IT UNRELIABLE AND A HAZARD TO MY FAMILY AND OTHER DRIVERS ON THE ROAD.
Power train, Jun 17, 2015
CAR LOST TOTAL ABILITY TO ACCELERATE, AS IF IT SLIPPED INTO NEUTRAL. I WAS ATTEMPTING TO GET INTO THE PASSING LANE. THE TRANSMISSION FAILED TO SHIFT BUT WENT INTO A STATE THAT APPEARED TO BE NEUTRAL. THE RPMS WENT THROUGH THE ROOF AND THE CAR WAS SUDDENLY DECELERATING AS I WAS TRYING TO MERGE INTO THE PASSING LANE, A LARGE TRUCK LITERALLY ALMOST COLLIDED WITH MY REAR END AS THE EVENT WAS SO SPONTANEOUS THAT I HAD LITTLE ABILITY OR EXPERIENCE IN DEALING WITH SUCH A SITUATION. PULLED OVER TO COLLECT MY WITS, SHUT THE CAR OFF AND PROCEEDED ON AFTER A WHILE. THE CAR WAS TAKEN TO FORD DEALERSHIP , RUSS MILNE IN MACOMB MI, THEY TOLD ME THERE WAS NOTHING THEY COULD DO WITHOUT BEING ABLE TO REPLICATE THE EVENT. ITS OBVIOUS FORD KNOWS OF THIS PROBLEM YET THE DEALERSHIP SENDS ME BACK ON THE ROAD WITH A KNOWN FAULTY TRANSMISSION. WOULD NOT SELL THIS CAR TO SOMEONE ELSE (DONT WANT THAT ON MY HEAD) AND TOO LITTLE EQUITY TO TRADE-IN (WHO WOULD TAKE IT ANYWAYS). FORD IS PLAYING WITH A TICKING TIME-BOMB.. SOMEONE WILL GET KILLED BECAUSE OF THIS. I NOW STAY IN THE SLOW LANE.. DONT TRY TO PASS AND JUST PRAY. NO $$ TO BUY A NEW CAR AND I HAVE TO DRIVE THIS THING TO KEEP MY JOB/HOUSE/FOOD/CLOTHING. TRAPPED.
Steering, Jun 16, 2015
TO WHOM IT MAY CONCERN: THERE IS CURRENTLY A RECALL FOR THE ELECTRIC POWER ASSIST UNIT WHICH IS RESPONSIBLE FOR CERTAIN FORD PRODUCTS POWER STEERING. THE RECALL INCLUDES SEVERAL FORD/MARINER SUV. I'M NOT SURE IF THAT INCLUDES FORD'S FOCUS( I'VE READ SOME INTERNET ARTICLES THAT SAID IT HAD AND OTHERS IT HAD NOT) BUT THE AFFECTED VEHICLES INCLUDE MODEL YEARS 2012 THRU 2014. I HAD REPORTED IT TO BOTH FORD & MY DEALERSHIP ROUGHLY A MONTH AGO AS IT STARTED ROUGHLY A MONTH AGO BUT TO DATE NOTHING HAS BEEN RESOLVED BUT I WAS HOWEVER MADE AWARE THE COST TO REPAIR/REPLACE WAS SOME $1,500.00 AS OF YESTERDAY I NOW NO LONGER HAVE POWER STEERING NOW NOT ONLY PUTTING MYSELF @ RISK BUT OTHERS AS WELL. I WOULD HOPE FORD WOULD REPAIR THIS VEHICLE @ NO COST TO ME...UPDATED 08/24/15 *BF
Power train, Vehicle speed control, Jun 16, 2015
WHILE DRIVING (AT MULTIPLE SPEEDS, ON MULTIPLE OCCASIONS), TRANSMISSION DISENGAGES FOR ABSOLUTELY NO REASON AND CAR MUST BE PARKED AND RESTARTED TO MOVE AGAIN. THE ENGINE DOES NOT STALL, AND YOU CAN REV THE ENGINE, BUT TRANSMISSION WILL NOT ENGAGE (LIKE BEING IN NEUTRAL) TO MOVE VEHICLE. TOOK FORD DEALERSHIP MULTIPLE TIMES TO FIX THE ISSUE BECAUSE THEY NEEDED AN ERROR CODE TO WORK FROM, EVEN THOUGH ANECDOTAL EVIDENCE SUGGESTS THAT THIS IS A WELL KNOW DEFECT OF THE TRANSMISSION CONTROL MODULE (I.E. COMPUTER CHIP THAT REGULATES THE TRANSMISSION), IN THIS VEHICLE, WHICH WAS EVENTUALLY REPLACED (AND NOW THE CAR RUNS FINE). SUBMITTING THIS COMPLAINT BECAUSE IT CAUSED MULTIPLE DANGEROUS ROAD SITUATIONS WHERE I COULD NOT POWER THE VEHICLE ON A FREEWAY WITH TRAFFIC AT HIGH SPEEDS. THIS COULD CAUSE INJURY OR DEATH THAT IS COMPLETELY AVOIDABLE BY THE REPLACEMENT OF ONE COMPUTER CHIP, AND FORD IS MOST LIKELY AWARE OF IT....UPDATED 07/30/15 *BF
Power train, Jun 16, 2015
I BOUGHT THE CAR USED IN NOVEMBER OR 2014. AFTER A FEW DAYS OF DRIVING THERE WAS THIS A LOUD BOOM WHEN ACCELERATING FROM A STOP LIGHT. AFTER THAT THE TRANSMISSION WOULD SHUTTER SO BAD THE CAR WAS NOT DRIVE-ABLE. I CONTACTED THE DEALERSHIP WHERE I BOUGHT IT AND THEY TESTED AND TOLD ME IT WAS THE WORST SHUTTERING THEY HAD EVER RECORDED. THEY TOLD ME FORD WOULD FIX IT FOR FREE BUT THE PART WAS ON BACK ORDER. I WAITED FOR OVER 2 MONTHS AND THEY FINALLY HAD THE PART. AFTER GETTING THE VEHICLE FIXED IT DROVE FINE FOR ABOUT 7500 MILES AND THEN THE SHUTTERING STARTED TO OCCUR AGAIN LIGHTLY AT FIRST BUT SLOWLY INCREASING. I AM NOW OUT OF WARRANTY AND STUCK IN A LOAN WITH A CAR THAT DOESN'T DRIVE LIKE IT SHOULD. I HAVE OWNED MANY FORDS IN THE PAST AND NEVER HAD A SINGLE ISSUE UNTIL NOW.
Engine, Jun 15, 2015
WHILE DRIVING HOME, I CAME TO A STOP BEHIND A CAR AT A TRAFFIC LIGHT. WHEN I TRIED TO ACCELERATE, THE CAR WOULD NOT MOVE. IT WAS AS IF THE CAR WAS IN PARK AND I WAS STEPPING ON THE GAS. THE CAR BEHIND ME ALMOST CRASHED INTO THE BACK OF ME. I HAD TO COMPLETELY TURN OFF MY CAR WHILE IN THE MIDDLE OF THE ROAD AND RESTART THE CAR. NO LATER THAN 15 MINUTES LATER WHILE ON A HILL BY MY APARTMENT, THE CAR ONCE AGAIN WOULD NOT ACCELERATE. IF I HADN'T PRESSED ON THE BRAKE AS QUICK AS I DID, IT WOULD'VE ROLLED BACK ON THE CAR BEHIND ME. I HAVE HAD 3 TRANSMISSION RELATED ISSUES WITH THIS CAR AND 2 INCIDENCES PRIOR TO TODAY THAT INVOLVED ENDANGERING MY LIFE. I HAVE TAKEN IT TO FORD 3 TIMES IN ONE YEAR. THIS CAR IS INDEED A SAFETY HAZARD AND WITH ALL THE COMPLAINTS AND LAWSUITS, NEEDS TO BE RECALLED.
Electrical system, Vehicle speed control, Fuel/propulsion system, Jun 14, 2015
I HAVE A 2012 FORD FOCUS. ONLY A YEAR AFTER BUYING THIS CAR I BEGAN TO NOTICE ISSUES WITH SHIFTING WHILE DRIVING AND EVEN COMPLAINED ABOUT TRANSMISSION ISSUES TO MY DEALER. I WAS TOLD THIS WAS "NORMAL OPERATING CONDITION". BEFORE THE IMPLEMENTATION OF THE FORS CUSTOMER SERVICE PROGRAM HAPPENED, THERE WAS A MINOR RECALL TO REDUCE INSTANCES OF ROLLING BACK ON HILLS. I TOOK MY CAR IN TO HAVE THAT FIXED ONLY TO HAVE MORE INTENSE ISSUES SURFACE LATER. MY CAR HAS BEEN IN THE SHOP FOR DIAGNOSTICS MORE TIMES THAN I CAN COUNT WITH NO REAL RESULTS ON THE TRANSMISSION. IN OCTOBER OF 2014 -2.5 YEARS AFTER PURCHASING A BRAND NEW CAR. MY TRANSMISSION OFFICIALLY FAILED AS I TRIED TO MERGE ONTO THE HIGHWAY. FORD ISSUED A NOT-QUITE-RECALL ANNOUNCEMENT, AND I TOOK MY FORD IN TO GET THE REPAIR SERVICE DONE WITH 51,095 MILES ON THE VEHICLE. I HAD TRANSMISSION COMPONENTS (SEALS AND CLUTCH) REPLACED EXACTLY AS WAS INSTRUCTED BY FORD MOTOR COMPANY. 10,000 MILES LATER, IN APRIL 2015, I BEGAN EXPERIENCING THE BEGINNINGS OF THE SAME ISSUE AGAIN. IT WOULD SEEM THAT WHATEVER FORD CORPORATE CLAIMS IS THE ISSUE IS NOT THE CASE OR THAT THE FIX FORD CORPORATE ISN'T AN ACTUAL FIX. MORE THAN THIS, I'VE BEEN INSTRUCTED TO DO THE SAME REPLACEMENT PROCESS WHEN FORD CONFIRMED THAT THE SAME ISSUE WAS HAPPENING AND THE SAME OUTCOMES WERE IMMINENT. I ORDERED THE PARTS ON 4/16 BECAUSE THEY WERE ON BACK ORDER AND NOT AVAILABLE. 2 MONTHS LATER, THE PARTS NEEDED TO DO THIS ARE STILL NOT AVAILABLE. I'M LUCKY THAT MY HIGHWAY MERGE STALL-OUT DIDN'T END POORLY THE LAST TIME BUT NOT KNOWING WHETHER ACCELERATING IS POSSIBLE OR WHEN YOUR TRANSMISSION WILL FAIL IS SCARY. THE FACT THAT THIS IS HAPPENING AT 60,000 MILES IS INEXCUSABLE AND UNSAFE. THIS "PROGRAM" ALLOWS FORD TO AVOID FIXING THE ISSUE AND LEAVES CONSUMERS IN AN UNSAFE, UNRELIABLE AND FINANCIALLY DRAINING SITUATION.
Structure, Other or unspecified, Electronic stability control (ESC), Jun 12, 2015
I HAVE A FORD FOCUS 2012 IT HAS POWER LOCK ON THE DOORS. 3 DOORS LOCK WITH THE REMOTE JUST FINE THE DOOR BEHIND THE DRIVERS SEAT WONT EVEN CLOSE. IT OPENS WHEN I TURN CORNERS. THIS IS A SAFETY ISSUES ESPECIALLY WHEN I HAVE SMALL CHILDREN, THIS CAR HAS HAD TWO RECALL FIXES ONE WITH CAR ROLLING BACK EVEN THOUGH IT IS AN AUTOMATIC AND A TRANSMISSION FAILURE ALL DUE TO ELECTRICAL ISSUES. I FEEL THAT THE THIS IS ANOTHER ONE GIVEN THAT MY PASSENGER LEFT REAR DOOR CANT EVEN BE MANUALLY LOCKED ITS ONLY LOCKED AND UNLOCKED ELECTRICALLY, THERE IS NOTHING BLOCKING THE DOOR TO MAKE IT NOT CLOSE ONLY THE LOCK ITSELF.
Power train, Jun 12, 2015
WAS TRAVELING AT ABOUT 35 MPH, CAR LOST POWER, RPMS WENT UP, CAR STARTED ROLLING BACKWARDS. AFTER A FEW MINUTES AND TRIES I WAS ABLE TO GET THE CAR HOME (HAPPENED 2 TIMES ON WAY HOME ALSO)
Engine, Jun 12, 2015
IN OCTOBER 2014 THERE WAS A RECALL REGARDING TRANSMISSION CLUTCH SHUDDER. I MADE AN APPOINTMENT TO HAVE THE TRANSMISSION LOOKED AT ON 11.19.14. ON THE DAY PRIOR TO SAID APPOINTMENT, ROY O'BRIEN FORD CANCELED MY APPOINTMENT STATING THERE WERE NO PARTS AVAILABLE. I HAVE NOW BEEN CALLING BOTH THE DEALERSHIP AND FORD MOTOR COMPANY FOR EIGHT MONTHS ATTEMPTING TO HAVE MY VEHICLE INSPECTED. I ALSO FILED A CASE NUMBER WITH FORD ON 01.13.15 - #CAS5815506. TO THIS DATE NOTHING HAS BEEN DONE. I FINALLY CALLED FORD AGAIN ON 5.11.15 AND WAS TOLD, BY PATRICIA - A 2ND LEVEL CUSTOMER SERVICE REP" THAT IT'S "NOT REALLY A RECALL". TAKE YOUR CAR IN TO SEE "IF" IT NEEDS SERVICE. WELL, I CAN'T VERY WELL DO THAT WHEN THE DEALERSHIP WON'T RESCHEDULE AN APPOINTMENT. THIS IS VEHICLE HAS DANGEROUS POTENTIAL TO STOP RUNNING AT ANY MOMENT. THESE MODELS WITH TRANSMISSION ISSUES SHOULD NEVER BE SOLD.
Electrical system, Electronic stability control (ESC), Engine, Jun 10, 2015
SINCE THE PURCHASE OF THIS FOR FOCUS 2012 TWO YEARS AGO, THE ENGINE WILL SUDDENLY STALL OUT AND STOP WORKING ENTIRELY. I AM 6 MONTHS PREGNANT AND AFTER BRINGING THIS CAR IN FOR NUMEROUS REPAIRS OF THIS ISSUE, WITH NO REAL RESOLVE, I AM NOW FURIOUS. I WAS DRIVING DOWN A 4 LANE HIGHWAY AT 65 MPH AND MY ENGINE SAID "PARKING ASSIST FAILURE" AND THE CAR DIED. I WAS ALMOST HIT BY MULTIPLE CARS AS I TRIED TO COAST MY WAY TO THE SHOULDER OF THE ROAD. I TURNED THE CAR OFF AND BACK ON AND IT STARTED AGAIN. I CALLED THE DEALERSHIP AND WAS TOLD I COULD BRING IT IN "BUT THEY ALREADY FIXED IT." THEN JUST A FEW DAYS LATER I AM AT A BUSY INTERSECTION, AND IT STALLS AGAIN..THIS TIME WONT TURN BACK ON. I HAVE BEEN GIVEN THE RUN AROUND FROM FORD, AND THE FORD DEALERSHIP, AND I NEED OUT OF THIS CAR. I HAVE ALWAYS DRIVEN VOLKSWAGON'S, AND THIS WAS MY FIRST FORD. NEVER AGAIN. MEANWHILE, I AM UNDERWATER ON MY CAR LOAN NOW, BECAUSE I HAVE A CAR THAT IS WORTH NOTHING.
Steering, Jun 9, 2015
A POWER STEERING ERROR MESSAGE CAME UP AFTER STARTING THE CAR. INDEED THE WHEEL COULD NOT BE TURNED. SOMETIMES, THE ERROR MESSAGE WOULD GO AWAY UPON ANOTHER START, AND THE STEERING WOULD OPERATE NORMALLY AGAIN. MY FORD DEALER EVENTUALLY FIXED THE PROBLEM, BUT IT COST ME AROUND $1800. SINCE PREVIOUSLY I HAD THE CAR IN FOR A TRANSMISSION RECALL, I THOUGHT I'D ADD THIS DATA POINT TO WHAT SEEMS TO BE A GROWING NUMBER OF PEOPLE EXPERIENCING THIS SAME PROBLEM.
Power train, Jun 8, 2015, crash
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE TRANSMISSION FAILED AND THE VEHICLE STALLED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE THE REPAIRS WERE UNKNOWN, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Power train, Jun 8, 2015
ENTERING EXPRESSWAY THE CAR LOST POWER. THE ENGINE CONTINUED TO RUN BUT THERE WAS NO DRIVE TRAIN. THIS CAUSE A VERY UNSAFE CONDITION AS THERE WAS NO NOTICE AT ALL. I WAS ALMOST HIT IN THE REAR DUE TO THIS. I COASTED TO THE SIDE AND SHUT DOWN THE CAR AND RESTARTED. THE CAR WENT INTO GEAR AND I STARTED DRIVING. LESS THAN AN A MILE IT HAPPENED AGAIN. I CONTINUED TO STAY I THE RIGHT LANE AND DROVE SLOWLY. I CALLED THE FORD DEALER THAT HAS PERFORMED ALL THE WORK ON THIS CAR AND TOLD THEM I WAS BRINGING IT IN. DURING MY TRIP TO THE DEALER (AKINS FORD WINDER GA.) THE CONDITION HAPPENED 12 MORE TIMES. THE CHECK ENGINE LIGHT DID COME ON AS WELL AS A NOTICE SAYING THAT THE "HILL ASSIST WAS NOT AVAILABLE" . I HAVE HAD THIS CAR RETURNED TO THE DEALER FOR RECALL RELATED TO TRANSMISSION ISSUES AS NOTIFIED BY FORD. THIS ALSO APPEARS TO BE A BIG ISSUE WITH OTHER OWNERS ACROSS THE COUNTRY.