2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Power train, Nov 23, 2016
RECALL OF PCM/TMC RECALL 15B22 - I DO NOT UNDERSTAND IF A PART IS ON A RECALL TO BE REPLACED WHY IS A MILEAGE RESTRICTION PLACED ON THE VEHICLE? I TOOK MY CAR TO DEALERSHIP FOR A FAILED RECALLED PART AND I HAD TO PAY FOR THE PART AND THE INSTALLATION!! I COMMUTE OVER A HUNDRED MILES ROUND TRIP EACH DAY TO WORK BY JULY 2016 I HAD ALREADY REACHED THE 150,000 MILE MARK. MY FAMILY HAS BEEN A FORD OWNER'S FOR OVER 35 YEARS. WE OWN 3 FORD VEHICLES TODAY. INCLUDING THE ONE IN REFERENCE. I PLEAD WITH YOU TO HELP WITH THE COST OF THIS. PLEASE FEEL FREE TO CONTACT ME ANYTIME AT [XXX]. THANK YOU, [XXX] MAY YOU AND YOURS HAVE A BLESSED THANKSGIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Nov 22, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK FORCEFULLY AND THE OVERHEATING WARNING LIGHT ILLUMINATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION WAS FAILING. THE FAILURE COULD NOT BE REPAIRED. THE FAILURE MILEAGE WAS 48,000.
Steering, Nov 22, 2016
POWER STEERING ASSIST FAULT WHEN DRIVING. NO POWER STEERING AT ALL. DIFFICULT TO DRIVE THE CAR.
Power train, Nov 22, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION FAILED AND THE VEHICLE WAS DRIVING AS IF IT WERE IN NEUTRAL. THE VEHICLE WAS REPAIRED, BUT THE VEHICLE STALLED WHILE DRIVING 30 MPH. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Electrical system, Nov 22, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND AN ABNORMAL BURNING OF THE OUTLET. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. IN ADDITION, THE TECHNICIAN STATED THAT THE CHARGE CABLE AND CHARGE RING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,160. UPDATED 01/04/17*LJ
Latches/locks/linkages, Nov 21, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR LATCH FAILED, WHICH CAUSED THE DOOR TO SWING OPEN WITHOUT WARNING. IN ADDITION, THE DRIVER'S SIDE DOOR FAILED TO PROPERLY CLOSE AND THE LATCH ALSO FAILED. THE TWO LATCHES WERE REPLACED BY A REPAIR SHOP. MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LINKS/LOCKS/LATCHES), BUT THE PARTS WERE NOT AVAILABLE. THE DEALER EXTENDED THE COURTESY OF A LOANER VEHICLE, BUT THE MANUFACTURER REFUSED TO APPROVE THE LOANER VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Nov 19, 2016
THE TRANSMISSION IS SLIPPING AND HESITATING, FORD SAID ITS A DESIGN PROBLEM. I HAVE HAD SEVERAL NEAR ACCIDENTS BECAUSE OF THIS TRANSMISSION. FORD CAN'T FIX THIS. I WOULD LIKE FORD TO BUY BACK THIS CAR BEFORE I GET INTO A BAD ACCIDENT.
Power train, Nov 18, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED EXCESSIVE SHUDDERING AND DELAYED ACCELERATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,842.
Fuel/propulsion system, Nov 17, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Engine, Nov 17, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE STOPPED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 158,000.
Power train, Nov 16, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS AND SHIFTING BETWEEN FIRST AND SECOND GEAR, THE VEHICLE WOULD JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH KIT NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TRANSMISSION CONTROL MODULE WAS REPLACED AND THE PCM WAS UPDATED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Power train, Nov 16, 2016
FORD FOCUS RECALL FOR DUAL CLUTCH ASSEMBLY: WE HAVE HAD THE DUAL CLUTCH ASSEMBLY REPLACED 3 TIMES AND CONTINUE TO HAVE PROBLEMS WITH THE CAR NOT SHIFTING INTO THE CORRECT GEAR, DRAGGING, AND SHUTTERING.
Power train, Nov 15, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING ON AN INCLINE, THE VEHICLE BEGAN TO STUTTER WITHOUT WARNING. ALSO, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO INCREASE IN SPEED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,468.
Engine, Fuel/propulsion system, Nov 14, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND THE CHECK ENGINE INDICATOR ILLUMINATED PRIOR TO THE STALLING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE NEEDED TO BE REPLACED, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Steering, Power train, Nov 14, 2016, crash
ON A WET PAVEMENT IN THE RAIN WHILE ATTEMPTING TO MAKE A RIGHT TURN INTO A SHOPPING CENTER THE POWER STEERING LOCKED UP AND WOULD NOT TURN OR RESPOND. THE VEHICLE CONTINUED INTO AN ISLAND CURB BREAKING OFF THE FRONT LEFT TIRE CAUSING OVER $4,300.00 IN DAMAGE. THE PROBLEM WITH THE POWER STEERING LOCKING UP DURING WET WEATHER WAS CONFIRMED BY THE REPAIR SHOP. FORD MOTOR COMPANY (CUSTOMER SERVICE) WAS CONTACTED BUT WOULD NOT SEND A REPRESENTATIVE TO LOOK AT THE VEHICLE. THIS ISSUE IS ONGOING AS EVERYONE WHO DRIVES THE VEHICLE HAS EXPERIENCED THE STEERING LOCKING UP DURING WET CONDITIONS. THE VEHICLE ALSO HAS A SHUDDERING ISSUE WHERE THE VEHILCLE BUCKS WHEN MOVING FORWARD.
Power train, Electronic stability control (ESC), Nov 13, 2016
VERY ROUGH IDLING OF ENGINE WHILE PROCEEDING FORWARD AT START OF ACCELERATION. THE "HILL ASSIST NOT AVAILABLE" LIGHT ON THE INSTRUMENTATION PANEL CAME ON, WHILE THE TRANSMISSION SEEMED TO TRANSFER ITSELF FROM A DRIVE POSITION TO A NEUTRAL POSITION. THE CAR REMAINED STATIONARY WHILE I ATTEMPTED TO ACCELERATE USING THE FOOT PEDAL. AT THAT POINT, I COULD NOT GET THE CAR BACK INTO A DRIVE GEAR POSITION. IMMEDIATELY FOLLOWING "HILL ASSIST NOT AVAILABLE" MESSAGE, A SECOND WARNING LIGHT "TRANSMISSION MALFUNCTION, SERVICE NOW" CAME ON. DURING THIS MOMENT, AN ADDITIONAL RED EXCLAMATION LIGHT ENGAGED. WHEN I STOPPED AT A RED TRAFFIC SIGNAL, MY FOCUS'S RPM IDLE QUICKLY INCREASED CAUSING THE FOCUS TO LUNGE FORWARD A FEW FEET INTO AN ACTIVE TRAFFIC INTERSECTION. AS I PROCEEDED TO MAKE A RIGHT HAND TURN, THE INSTRUMENTATION PANEL DISPLAYED NO WARNING SIGNS, THEN SUDDENLY CAME BACK ON AS THE RPM IDLE WENT FROM 2,200 TO 5,500 RPM IN A NEUTRAL GEAR STATE. AT THIS MOMENT, I WAS NERVOUS, AS MY MIND WAS RACING WITH THOUGHTS OF AN ACCIDENT; SUCH AS, THE TRANSMISSION COULD RE-ENGAGE TO A DRIVE POSITION AT SUCH A HIGH RPM RATE, FORCING VEHICLE TO THRUST FORWARD AT AN UNCONTROLLABLE HIGH SPEED, OR THE ENGINE COULD PERHAPS OVERHEAT AND/OR THE ENGINE BLOCK COULD CRACK. THE WARNING PANEL SPORADICALLY TURNED WARNING MESSAGES ON AND OFF AS IT AFFECTED THE POWERTRAIN/TRANSMISSION CONTROL. THE WANING LIGHT DISPLAYS "HILL ASSIST NOT AVAILABLE" EVERY TIME THE TRANSMISSION GOES INTO A NEUTRAL POSITION, WHILE THE GEAR IS PHYSICALLY IN ITS "D" (DRIVE) POSITION. THIS FOCUS LEAVES ME WARY WHILE BEHIND ITS WHEEL. WILL THIS CAR EVENTUALLY INJURE ME OR ANOTHER PERSON (S) WHILE THE TRANSMISSION SUDDENLY ACCELERATES ONCE AGAIN, CAUSING AN ACCIDENT?
Steering, Nov 12, 2016
POWER STEERING ASSIST FAILED WHILE PULLING OUT OF DRIVEWAY. FORD IS AWARE OF THIS ISSUE AND HAS FAILED TO ISSUE A RECALL ON THIS MODEL, BUT HAS ON OTHER MODELS WITH SAME ISSUE. THERE ARE MANY OTHER COMPLAINTS OF THIS PROBLEM YOU CAN FIND ONLINE, EVEN NEWS ARTICLES ABOUT THIS HAPPENING WITH THIS MODEL. EVEN THE SERVICE TECHNICIANS AT THE FORD DEALER KNEW OF THE PROBLEM.
Steering, Nov 11, 2016
CAR HAD BEEN PARKED OVERNIGHT. WENT TO START UP AND THE "FAULTY STEERING ASSIST" WARNING LIGHT CAME ON. I CALLED THE DEALER AND THEY SAID TO CHECK THE BATTERY. TOOK IT TO A MECHANIC AND HE HAD TO REPLACE THE ELECTRONIC STEERING GEAR AND RACK AND PINION. TOTAL COST $2500.
Steering, Nov 11, 2016
WHEN THE CAR IS TURNED ON AND STATIONARY, IT WILL DISPLAY "STEERING ASSIST FAULT," AND THE POWER STEERING WILL NOT TURN ON, GREATLY REDUCING THE CAPACITY TO STEER. UPON TURNING THE CAR OFF AND BACK ON, THE POWER STEERING RE-ENGAGES. IT HAS BEEN DOING THIS FOR ABOUT ONE YEAR NOW.
Power train, Nov 10, 2016
I PURCHASED THE FOCUS IN AUG. 2016, TOOK CAR TO DEALER RIGHT AWAY TO HAVE IT CHECKED. I GET A CLEAN BILL OF HEALTH, INCLUDING THE TRANSMISSION WITH WHICH I WAS HAVING ISSUES. TWO MONTHS LATER, THE PROBLEM HAS WORSENED AND GAVE WARNING. TOOK BACK TO DEALER WHO NOW SAYS NEEDS TRANSMISSION WORK WORTH 2,200 DOLLARS. WHEN CHECKING, FOUND OUT PREVIOUS OWNERS HAD THE COMPLETE CLUTCH SYSTEM REPLACED ON NOVEMBER, 2ND. 2015, EXACTLY A YEAR AGO. I AM TRYING TO GET APPLE FORD OF COLUMBIA, MA FIX THE VEHICLE AS THE OTHERWISE KNOWN ISSUE OF FORD FOCUS FROM 2011 ON HAS NOT BEEN TOTALLY RESOLVED ON MY VEHICLE. AT THE PRESENT, THE CAR IS WITH SHEEHY FORD IN SPRINGFIELD, VA WAITING RESPONSE FROM APPLE FORD. I APPRECIATE ANY ASSISTANCE I CAN GET SO MY DAUGHTER CAN HAVE HER CAR BACK SO SHE CAN PURSUE HER COLLEGE COURSES W/T HAVING TO WORRY ABOUT HER TRANSPORTATION. THANK YOU!
Structure, Latches/locks/linkages, Nov 10, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/2017*CT
Steering, Nov 8, 2016
A FEW DAYS BEFORE INCIDENT THE CAR DEVELOPED A RUBBING NOISE IN THE STEERING COLUMN AND MY FIANCE STATED THAT THE CAR WAS DIFFICULT TO STEER. THINKING IT WAS A POWER STEERING ISSUE - A SERVICE APPOINTMENT WAS SCHEDULED AND I DROVE THE CAR TO THE DEALER AFTER HOURS. THE DISTANCE IS APPROXIMATELY 13 MILES. AFTER ABOUT 10 MILES THE DASH DISPLAY INDICATED A YELLOW DISPLAY STATING "SERVICE STEERING SYSTEM SOON". I CONTINUED TO DEALERSHIP AND ARRIVED JUST BEFORE 7:00 PM. WHEN I TURNED THE CAR INTO A PARKING SPACE NEAR SERVICE THE STEERING COLUMN LOCKED AND BECAME IMMOVABLE AND CAR DISPLAY STATED A RED WARNING BOX " TOTAL STEERING FAILURE - STOP SAFELY" THIS IS THE CONDITION THE SERVICE MANAGER FOUND THE NEXT MORNING. THE CAUSE IS A TOTAL FAILURE OF THE ELECTRONIC STEERING CONTROL MODULE. THE COST TO REPLACE THIS PART IS $2000 AFTER WHICH TIME THE DEALER CAN DIAGNOSE "ANY OF THE OTHER THREE COMMON CAUSES OF STEERING LOSS."
Electrical system, Other or unspecified, Engine, Nov 8, 2016
TAKATA RECALL. THE CAR WILL DIE IN THE MIDDLE OF DRIVING. DOESN'T MATTER THE SPEED YOU ARE GOING THE LIGHTS ON THE DASHBOARD WILL LIGHT UP AND YOU CANT ACCELERATE OR DECELERATE THE CAR WILL JUST DIE.
Power train, Nov 8, 2016
THE CAR FAILED WHILE DRIVING ON A BUSY ROAD DUE TO THE TRANSMISSION CONTROL MODULE FAILING WHICH IS UNDER REPLACEMENT RECALL. WHILE AT THE DEALERSHIP THEY INFORMED ME THAT THEY COULD NOT COMPLETE THE REPAIR WITHOUT REPLACING THE LOCKED SHIFTER. I EXPLAINED THAT THE SHIFTER ELECTRONICALLY LOCKED WHEN THE TRANSMISSION FAILED AND THAT I DID NOT WANT IT REPLACED. I WAS TOLD THAT THEY REFUSED TO CONTINUE WITHOUT AUTHORIZATION TO REPLACE THE SHIFTER FOR $535.00 I WAS FORCED TO AGREE AS THIS IS MY ONLY VEHICLE AND I NEEDED IT FIXED. IT IS WELL DOCUMENTED ON THE INTERNET INCLUDING BY MANY FORD TECHNICIANS THAT A SIDE EFFECT OF THE TRANSMISSION CONTROL MODULE FAILING IS THAT THE SHIFTER ELECTRONICALLY LOCKS IN PLACE, AND WHEN THAT HAPPENS THE DASH NO LONGER SHOWS WHAT POSITION IT IS IN. THEY TOLD ME THAT IT WAS A COMPLETELY ISOLATED INCIDENT THAT THE SHIFTER "BROKE" IE WONT SHIFT, AT THE EXACT SAME TIME THAT THE TRANSMISSION FAILED. I WOULD LIKE TO KNOW MY OPTIONS REGARDING RECOVERING MY MONEY FOR A COVERED RECALL. FORD HAS HAD MY CAR FOR JUST SHY OF 60 DAYS DURING THE LENGTH OF OWNERSHIP. OTHER ISSUES WITH THE CAR INCLUDE THE FAN DOES NOT WORK, THE BACK DOOR SENSOR IS BROKEN, THE TWO FRONT WINDOWS FAILED, THE HORN FAILED, AND NUMEROUS ELECTRICAL ISSUES WITH THE LIGHTS.
Power train, Visibility, Latches/locks/linkages, Nov 8, 2016
THE CAR ROLLS FORWARD/BACKWARD WHEN IN PARK. THE CAR SHUDDERS AND SHAKES WHEN YOU TAKE OFF OR WHEN YOU SLOW DOWN AND THE ACCELERATE. I HAVE HAD THE CLUTCH WORKED, REPLACED AND HAD THE REPLACEMENT'S SOFTWARE UPDATED. IT BEHAVES LIKE IT DID WHEN IT NEEDED TO BE REPLACED THE FIRST TIME. I WAS TOLD THIS WAS NORMAL AND I WAS TOLD TO DRIVE THE CAR LIKE I STOLE IT WHEN TAKING OFF AND ACCELERATING. I SPEAK THE TRUTH WHEN I TELL YOU THAT....EXACT WORDS...DRIVE IT LIKE I STOLE IT. I HAVE MODIFIED MY DRIVING HABITS BUT IT HAS NOT HELPED AND I FEEL THOSE HABITS ARE DANGEROUS. THE PASSENGER SIDE WINDOW HAS IN INTERMITTENT PROBLEM WHERE IT WILL NOT ROLL UP WHEN ROLLED DOWN. THE DOOR LATCH MAY TAKE UP TO SIX MONTHS TO BE FIXED DUE TO LACK OF PARTS AND THE CLUTCH STILL STUTTERS AND SHUDDERS AROUND CORNERS AND SLOW SPEED TAKE OFFS. UPDATED 12/29/16. *JB