2013 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,112 owner complaints filed for this model year. This is the 4th highest complaint count among 19 Focus model years with reports.
Of the 2013 reports, 49 involved a crash and 12 involved a fire. 28 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Electrical system, wiringDec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Escape vehicles manufactured January 11, 2012, to April 1, 2013, and 2013-2014 Focus ST vehicles manufactured May 03, 2012, to October 14, 2013. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began on January 7, 2016. Owners may contact Ford customer service 1-866-436-7332. Ford's number for this recall is 14S17-S1.
Campaign 15V813000 on NHTSA.gov
Electrical system, wiringAug 11, 2014
Ford Motor Company (Ford) is recalling certain model year 2013-2014 Escape vehicles manufactured October 5, 2011, to April 1, 2013, and equipped with 2.0 liter engines and Focus ST vehicles manufactured February 14, 2012, to October 14, 2013, and equipped with 2.0 liter engines. Insufficient compression in the engine wiring harness splices to the Manifold Absolute Pressure (MAP) sensor may provide incorrect signals to the powertrain control module (PCM).
The incorrect signals could cause the vehicle to hesitate or the engine to stall, increasing the risk of a crash.
Ford will notify owners, and dealers will replace the current crimped splices with new splices, free of charge. The recall began in October 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S17.
Campaign 14V495000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
Latches/locks/linkagesMar 7, 2013
Ford is recalling certain model year 2013 Focus and C-Max vehicles built from November 16, 2012, through November 21, 2012; and model year 2013 Escape vehicles manufactured from November 14, 2012, through November 21, 2012. The left rear door child lock was built incorrectly. As a result, the child lock may not engage when the operator uses normal force to activate the child lock.
The operator may incorrectly believe the child lock is engaged. However, the door may be opened from the inside, increasing the risk of injury to an unrestrained child.
Ford will notify owners, and dealers will inspect the affected rear door latches, and replace them as necessary, free of charge. The recall began on March 27, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
Campaign 13V085000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
209 reports, newest first. Show all
Power train, Fuel/propulsion system, Jan 13, 2021
VEHICLE SHUDDERING ON ACCELERATION. AT AN INTERSECTION/FULL STOP CAR WOULD SPUTTER WHEN TRYING TO ACCELERATE THROUGH THE INTERSECTION. AT CRUISING SPEEDS, RPM'S WOULD SUDDENLY ACCELERATE.
Electrical system, Engine, Fuel/propulsion system, Dec 19, 2020
CAR IS LESS THAN 6 YEARS OLD, STEERING COMPLETELY FAILS IN VERY COLD WEATHER DESPITE A FULLY ELECTRIC EPAS STEERING SYSTEM (NO POWER STEERING FLUID). IN ADDITION TO THE RADIATOR AND FUEL PUMP NEEDING REPLACEMENT WITHIN THE FULL LIFESPAN OF THIS CAR, IT IS VERY UNSAFE AND NOT ROAD WORTHY.
Fuel/propulsion system, Dec 18, 2020
THE VEHICLE WILL STRUGGLE TO START OR FAIL TO START ONCE REFUELED. WHEN IDLE THE CAR WILL INCREASE TO 1,500-2000 RPM WITHOUT ASSISTANCE. AT TIMES WHILE IDLE, THE VEHICLE WILL ALSO FLUTTER AROUND 400-500 RPM THREATENING TO STALL (HAS DONE MORE THAN ONCE). THE FUEL GAUGE READS INACCURATE MEASURING A QUARTER TANK MORE THAN ACTUAL. CHECK ENGINE LIGHT FOR A CANISTER PURGE VALUE ISSUE.
Power train, Engine, Fuel/propulsion system, Oct 1, 2020
I HAVE BEEN HAVING COOLING PROBLEMS FOR MONTHS. IT WOULD RUN HOT WITHOUT ANY SIGNAL OF IT GETTING TO HOT. NOW IT WONT CRANK. I WAS TRAVELING ON INTERSTATE AT ABOUT 65 MPH AND SMELLED BURNING PULLED OVER AND WOULDN'T CRANK AGAIN.
Electronic stability control (ESC), Engine, Fuel/propulsion system, Sep 18, 2020
I JUST BOUGHT IS CAR WEDNESDAY THE 09TH 2020 AND ON THURSDAY THE 17TH I PICKED MY CAR UP FROM THE GARAGE AFTER GETTING IT INSPECTED, I GO BACK TO WORK AND LEAVE AROUND 730PM I WENT TO DROP MY FRIEND OFF AT HER HOUSE, HER HOUSE IS LOCATED ON A HILL, ONCE I TURNED THE CORNER AND HIT THE GAS, THE CAR BACKFIRED AND FELT LIKE IT WAS GOING TO STALL, EVERYTIME I STOP THE CAR IS HESITANT TO MOVE EVERYTIME I TRY AND TAKE OFF. ALSO WHILE I WAS ON MY WAY HOME I HAD TO TAKE A ROAD WITH A HILL AND WHAT A MISTAKE I DIDN'T THINK I WAS GOING TO MAKE IT TO THE TOP THAT'S WHEN THE CHECK ENGINE LIGHT CAME ON.
Power train, Engine, Fuel/propulsion system, Sep 15, 2020
I TOOK CAR TO DEALER BACK LAST YEAR FOR A FUEL PROBLEM RECALL AND WHEN I WAS TAKING CAR TO DEALER THE CAR SHUTTERED AND DIED AND I ABOUT HIT THE CAR IN FRONT OF ME.I CALLED ALLEN VIGIL FORD.THEY SAID THEY DID THE RECALL BUT THEY REPLACED CLUTCH AND NOW ENGINE LIGHTS BEEN ON EVER SINCE.BEFORE I PICKED IT UP THE ENGINE LIGHT WAS ON AND THEY TOOK IT BACK AND TURED OUT THE LIGHT.WENT TWO BLOCKS IT CAME BACK ON.TOOK IT BACK AND THEY DID IT AGAIN SAME THING HAPPENED WENT 2 BLOCKS AND ENGINE LIGHT CAME ON.I LEFT IT FOR A FEW WEEKS AND THEY CALLED AND SAID IT WAS READY.I HAD MY WIFE PICK IT UP AND GOT HALFWAY HOW AND ENGINE LIGHT CAME BACK ON.BEEN ON EVER SINCE. I ALL SO TOLD THEM THAT WHEN YOU PUT GAS IN IT TAKES SEVERAL MINUTES TO RE CRANK ENGINE.I TOOK CAR TO ANOTHER FORD DEALER THEY TRIED TO SELL ME ANOTHER CLUTCH.SO I JUST DON'T KNOW WHAT TO DO NOW.
Engine, Fuel/propulsion system, Sep 5, 2020
FORD FOCUS 2013 TITANIUM IN MARCH 2020 ON INTERSTATE 90 BETWEEN ST CHARLES MN AND EYOTA MN STALLED WITHOUT WARNING AT 70 MPH AND HAD 32 MILES TO EMPTY READING ON GAUGE. VEHICLE FLATBED TOWED TO HOME 35 MILES AWAY AND GAS WAS ADDED AND VEHICLE RAN FINE. AUGUST 2020 SAME VEHICLE STALLED WITHOUT WARNING ON STATE HIGHWAY AT 60 MILES PER HOUR WITH 21 MILES TO EMPTY ON READING. AGAIN VEHICLE FLATBED TOWED HOME AND GAS WAS ADDED AND VEHICLE HAS RAN FINE SINCE. I BELIEVE THAT THE GAS GAUGE IS FAULTY IN THIS MODEL OF FORD FOCUS AS IN OTHER YEARS BUT NO RECALL YET FOR MODEL 2013 YEAR. WE WILL MAKE SURE GAS DOESNT GET BELOW 50 MILES AS THIS HAS HAPPENED TWICE NOW WITHIN 5 MONTHS AND NOT A COINCIDENCE.
Other or unspecified, Engine, Fuel/propulsion system, Jul 29, 2020
RECALL PERFORMED ON PURGE VALVE....STILL CANT BREATH INSIDE THE CABIN FROM THE FUMES...WAS TOLD IT THE CAT CONVERTER..... 1550 BEFORE TAX
Electrical system, Engine, Fuel/propulsion system, Jul 24, 2020
MY CAR IS CONSTANTLY HAVING ELECTRICAL ISSUES THE RADIO WILL CUT OFF IN THE MIDDLE OF PLAYING IT WON'T TURN BACK ON MY CAR LITERALLY HASS TO BE TURNED OFF FOR A CERTAIN AMOUNT OF TIME BEFORE THE RADIO WILL COME BACK ON AT ALL AND THEN IT DISCONNECTS AND MAKES A LOUD POPPING SOUND LIKE SOMETHINGS GOING TO CATCH ON FIRE IN THE CAR WON'T EVEN BE ON NOR WILL THE KEY BE IN THE IGNITION I FEEL THAT IT IS VERY UNSAFE DUE TO THE FACT THAT THAT KIND OF ANNOYS IS A BIG DISTRACTION AND COULD CAUSE AN ACCIDENT. ALSO WHILE DRIVING MY CAR HAS HESITATED A NUMBER OF TIMES WHILE AT A STOPLIGHT OR IN THE RAIN OR WHILE I'M TRYING TO MAKE A TURN OR WHEN I'M TAKING OFF IT DOESN'T MATTER IT'S LIKE IT DOESN'T GET ENOUGH GAS OR IT HAS PROBLEMS SWITCHING WITH THE RPMS AND THIS IS A CONSTANT PROBLEM THIS IS NOT JUST ONE OR TWO TIMES THIS IS SINCE I HAVE OWNED THIS VEHICLE AND IT'S A LITTLE BIT RIDICULOUS CONSIDERING THIS CAR HAS A FIVE STAR RATING DEFINITELY NOT A FIVE STAR RATING CAR CONSIDERING HOW MANY TIMES I'VE BEEN STUCK OUT IN THE MIDDLE OF TRAFFIC AND ALMOST GOTTEN INTO CAR ACCIDENTS BECAUSE OF THIS CARI WOULD REALLY LIKE FOR THIS TO BE INVESTIGATED QUICKLY THIS IS A LIABILITY TO ANYONE WHO OWNS THIS YEAR MAKE AND MODEL OF CAR
Power train, Fuel/propulsion system, Jul 22, 2020
RIVING THE CAR SUDENLY THE CAR HEASITES TO GO ON SPEED LIKE THE TRANS MISSION IS NOT RESPONDING ALSO WHEN YOU PARK THE CAR AND CAME BACK TO START THE CAR DON'T START A FEW HOURS LATER YOU CAME BACK AND THE CAR STARTS, WE WENT TO THE DEALER AND THEY DID A DIAGNOSIS ON THE CAR AND TOLD US THAT THE CAR HAS A MODULE TRANSMISSION AND CLUTCH PROBLEM , WE FIND OUT DAYS BEFORE THAT THE CAR HAS A RECALL IN THAT PARTICULAR AREA BUT THE DEALER TOLD US THE CAR WAS IN ACCIDENT AND HAS A REBUILT TITLE AND THAT VOIDS THE WARRANTY ON THE REPAIRS AND WE HAVE TO PAY FROM OUR POCKET I TOLD THE TECHNICIAN THAT WE BOUGHT THE CAR AND WE DIDND'T KNOW THAT THE CAR HAS A REBUILT TITLE UNTIL THIS DAY HE TOLD US THAT WE HAVE TO PAY FROM OUR POCKET $2,200 FOR THE REPAIRS
Structure, Electronic stability control (ESC), Fuel/propulsion system, Apr 29, 2020
FUEL SYSTEM/ GASOLINE: STORAGE-CAMPAIGN #18V735000 (01/19/2019)-FUEL SYSTEM/ GASOLINE: STORAGE-CAMPAIGN #19V515000-(01/29/2019)-LATCHES/LOCKS/LINKAGES: DOOR LATCH-CAMPAIGN #16V643000-01/27/2017)-LATCHES/LOCKS/LINKAGES: HATCHBACK: LIFT GATE LOCK CAMPAIGN # 16V698000-(11/16/2016)-STRUCTURE: BODY HATCH BACK/ LIFT GATE CAMPAIGN # 16V691000 (11/16/2016)- ELECTRICAL SYSTEM: WIRING CAMPAIGN # 15V813000-(01/07/2016)
Power train, Vehicle speed control, Fuel/propulsion system, Apr 27, 2020
I REPORTED THIS ISSUE WHEN I HAD MY FOCUS IN 2014....IT WAS DISMISSED. NOW, 4 TIMES IT WAS IN THE DEALERSHIP AND 4 TIMES IT WASN'T FIXED, 4 TIMES I HAD TO PAY FOR A RENTAL FOR 2 WEEKS EACH TIME, COSTING ME A TOTAL OF $2,755 IN ALL FOR NOTHING TO BE RESOLVED. I TRADED THE VEHICLE BECAUSE IT WAS LITERALLY A SAFETY HAZZARD BUT NO ONE WOULD DESIGNATE IT THAT AT THE TIME.
Steering, Vehicle speed control, Fuel/propulsion system, Mar 17, 2020
THE STEERING WHEEL GOT STUCK! THANK GOD I WAS LEAVING MY HOME AND NOTICED IT.. AND ALSO I HAD TO GET THE METER FIXED BECAUSE IT WAS GIVING ME THE WRONG GAS MILEAGE
Fuel/propulsion system, Mar 9, 2020
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE HER FRIEND WAS DRIVING AT 70 MPH, THE VEHICLE RAN OUT OF FUEL. THE CONTACT STATED HER FRIEND HAD TO PUT ON HER EMERGENCY HAZARD LIGHTS ON TO SAFELY DRIVE TO A GAS STATION. THE CONTACT STATED THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO KEN WILSON FORD LOCATED AT (769 CHAMPION DR, CANTON, NC 28716) BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Fuel/propulsion system, Mar 5, 2020
THE FUEL TANKED IS DEFORMED AND THE FUEL GAUGE REFLECTS ONE-QUARTER TO ONE-HALF OF A TANK OF FUEL WHEN IT IS ACTUALLY EMPTY. THE RECALL NOTICE INDICATED THE FUEL TANK COULD BE REPLACED IF DEFORMED. MY FUEL TANK IS DEFORMED AND I MENTIONED THAT TO THE SERVICE ADVISOR. HE DIDN'T SEEM INTERESTED IN MY CONCERN. NOT KNOWING HOW MUCH FUEL IS REMAINING IN THE TANK IS A REAL PROBLEM. THE TANK IS DEFORMED AND SHOULD BE REPLACED AS PER THE RECALL.
Vehicle speed control, Fuel/propulsion system, Mar 2, 2020
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE FUEL GAUGE WAS INOPERABLE. ROADSIDE ASSISTANCE WAS CALLED AND JUMP STARTED THE VEHICLE AND ADDED FUEL TO THE VEHICLE. THE CONTACT ALSO EXPERIENCED THE FAILURE WHILE DRIVING AT 55 MPH. ADDITIONALLY, AFTER REFUELING THE VEHICLE, THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPM REVVED UP HOWEVER, THE VEHICLE HESITATED TO RESPOND. THE CONTACT STATED THAT THE VEHICLE RESPOND UP TO 10 MPH. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO MIKE REICHENBACH FORD LINCOLN LOCATED AT (600 N COIT ST, FLORENCE, SC 29501), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SOFTWARE UPDATE NEEDED TO BE PERFORMED WHICH WAS STILL PENDING. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.*DT CONSUMER STATED THAT VEHICLE WAS TAKEN TO MIKE REICHENBACH ON 9/12/2019 FOR THE REPAIR AND WAS TOLD THAT THE VEHICLE WAS REPAIRED. CONSUMER FOUND OUT LATER THAT NO REPAIRS WERE ACTUALLY MADE. THE CHECK ENGINE LIGHT CAME ON AND VEHICLE WAS TAKEN TO AN AUTO ZONE WHERE IT WAS FOUND OUT THAT THERE WAS AN ISSUE WITH THE CANISTER PURGE VALVE WHICH WAS PART OF THE RECALL. ON 3/2/2020 CONSUMER TOOK VEHICLE TO RACEWAY FORD OF DARLINGTON TO BE REPAIRED. RACEWAY FORD REFUSED TO REPAIR VEHICLE BECAUSE MIKE REICHENBACH HAD CLOSED THE RECALL. CONSUMER SAYS VEHICLE CONTINUES TO STALL RANDOMLY AND THAT AFTER REFUELING VEHICLE HAS TO BE RUNNING WITH THE GAS PEDAL DEPRESSED BEFORE IT CAN BE DRIVEN. *DL
Fuel/propulsion system, Feb 18, 2020
I HAVE BEEN CALLING MY LOCAL FORD DEALERSHIP (TAMIAMI FORD IN NAPLES, FLORIDA) TO SCHEDULE AN APPOINTMENT FOR RECALL 18S32 FOR MONTHS NOW AND THEY STILL HAVE NOT SCHEDULED AN APPOINTMENT WITH ME. THE SERVICE DEPARTMENT TAKES DOWN MY INFORMATION AND TELLS ME THEY WILL CALL ME BACK TO SCHEDULE AN APPOINTMENT, AND THEN TO REPEAT ALL MY INFORMATION AGAIN TO A VOICE MESSAGE. I HAVE NEVER RECEIVED A CALL BACK TO SCHEDULE AN APPOINTMENT. I HAVE CALLED AND ASKED TO SPEAK TO THE SERVICE MANAGER SEVERAL TIMES, ALWAYS GETTING VOICEMAIL SAYING HE IS CURRENTLY ON A CALL WITH A CUSTOMER AND WILL CALL ME BACK URGENTLY. I HAVE LEFT SEVERAL MESSAGES ON THE SERVICE MANAGERS VOICEMAIL. THE SERVICE MANAGER HAS NEVER CALLED ME BACK. THIS HAS BEEN ONGOING SINCE AUGUST 2019 AND I AM RECEIVING LETTERS FROM FORD REMINDING ME I HAVE A RECALL AND TO GET IT FIXED WITH MY LOCAL DEALERSHIP, WHILE I LITERALLY CANNOT SCHEDULE AN APPOINTMENT.
Steering, Fuel/propulsion system, Feb 11, 2020
MY CHECK ENGINE LIGHT IS ON AND THE CODE THAT WAS READ IS P1450. THE WHEEL LOCKED ON ME ON TWO SEPARATE OCCASIONS. I WAS UNABLE TO MAKE A TURN WHILE GOING ACROSS TRAFFIC TO GET TO THE OTHER SIDE OF THE MEDIAN AND HAD TO COMPLETELY TURN THE CAR OFF AND START IT AGAIN FOR IT TO UNLOCK.
Electrical system, Engine, Fuel/propulsion system, Feb 6, 2020
MY RADIO HAS VERY HIGH STATIC AND I CANNOT USE MY PHONE SYSTEM. MY FUEL GAUGE IS NOT READING PROPERLY. MY CAR JUST SHUTS OFF WHILE I AM DRIVING IT. WHEN I PULL OFF THE ENGINE STALLS. THESE ISSUES HAVE BEEN ON GOING EVERY SINCE I OWNED THE CAR. IT IS A COMPLETE LEMON.
Fuel/propulsion system, Feb 2, 2020
I HAD MY TRANSMISSION RECALL WORKED ON AND IMMEDIATELY AFTER THAT MY CHECK ENGINE LIGHT CAME ON AND EVERY TIME AFTER THAT ANYTIME I GET GAS MY CAR STALLS AND HAS ISSUES STARTING. I HAVE TO SIT AND WAIT FOR 20 OR 30 MINS BEFORE MY CAR WILL START. IF I TRY TO DRIVE OFF I HAVE TO PUSH DOWN ON THE ACCELERATOR AND SHIFT INTO DRIVE AND IF I STOP THE CAR WILL SHUT OFF.
Fuel/propulsion system, Jan 26, 2020
IVE CALLED NOT ONE BUT TWO DEALERSHIPS AND THEY KEEP SAYING THEY CAN ONLY FIX THE DOORS ON MY CAR BUT THE FUEL HAS HAD A RECALL ON IT FOR JUST AS LONG I CAN NOT CONTINUE TO BE AFRAID TO PUT MY 4 MONTH OLD SON IN MY VEHICLE BECAUSE THEY REFUSE TO FIX OR EVEN ATTEMPT TO FIX THE ISSUE MY VEHICLE CONTINUOUSLY CUTS OFF AT RANDOM TIMES ANYWHERE EVEN GOING DOWN THE INTERSTATE I ALWAYS KEEP IT ABOVE HALF A TANK AND IT STILL CUTS OFF IM PUTTING MY HOLE FAMILY AT RISK DUE TO A ISSUE FORD REFUSES TO FIX AND I CAN NOT AFFORD TO GET A NEWER CAR OR EVEN A DIFFERENT CAR. I ALSO CAN NOT DRIVE A RENTAL WHILE IT SITS AT A SHOP FOR MONTHS. IT CUTS OFF TAKING OFF SLOWING DOWN AND EVEN RUNNING AT SPEED.
Fuel/propulsion system, Jan 12, 2020
MY VEHICLE WAS IN MOTION WHEN IT CAME TO A STOP FROM LOSING POWER
Other or unspecified, Fuel/propulsion system, Jan 7, 2020
I'M JUST HAVING SEVERAL ISSUES WITH THIS CAR SINCE I PURCHASED IT
Service brakes, Engine, Fuel/propulsion system, Dec 30, 2019
EL VEHCULO EMPESO A JOLONEARSE EN CARRETERA Y FUE PERDIENDO LA FUERZA Y A OTRO DA YA NO AGARRO LA REVERSA Y PARA ENFRENTE VELOSIDAD QUE AGARRABA ERA A 5
Fuel/propulsion system, Dec 26, 2019
THE VEHICLE SUDDENLY SHUT OFF WHILE MY DAUGHTER WAS DRIVING ON A HIGHWAY AND SHE WAS UNABLE TO RESTART IT. THE MECHANIC STATES THAT IT IS A MALFUNCTION INVOLVING THE PURGE VALVE AND FUEL PUMP. DUE TO THIS MALFUNCTION, THE O2 SENSOR AND FUEL TANK NEEDS REPLACED AND THE PCM NEEDS REPROGRAMMED. THE MECHANIC STATES THIS SHOULD BE COVERED UNDER RECALL 18S32 AND 19S22 BUT FORD IS SAYING THAT MY PARTICULAR VEHICLE IS NOT COVERED UNDER THIS RECALL. WHY???