2017 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 903 owner complaints filed for this model year. This is the 10th highest complaint count among 19 Focus model years with reports.
Of the 2017 reports, 18 involved a crash and 2 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Power train, manual transmissionJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2015-2018 Focus and 2013-2016 Fusion vehicles previously repaired incorrectly under recall numbers 18V169 and 18V845. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Dealers will update the software, free of charge. Additionally, dealers will inspect Focus vehicles and replace the clutch assembly as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 5, 2026. Additional letters will be sent once the remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S43. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V376000 on NHTSA.gov
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2016-2018 Focus, 2019 Explorer, and 2024 Explorer vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed February 13, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026. This recall expands previous recall number 25V685.
Campaign 26V012000 on NHTSA.gov
Equipment, electrical, engine block heaterJan 15, 2026
Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.
Campaign 26V011000 on NHTSA.gov
Engine and engine cooling, engine, oil/lubrication, pumpDec 22, 2023
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
A loss of oil pressure can result in an engine stall and a loss of power braking assist, increasing the risk of a crash.
Dealers will replace the oil pump tensioner assembly and oil pump drive belt, free of charge. If engine failure occurs due to a damaged oil pump belt and/or oil pump belt tensioner, Ford has authorized dealers to replace the engine assembly as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). Owner notification letters were mailed August 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S64.
Campaign 23V905000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Power train, manual transmissionNov 28, 2018
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
A transmission fluid leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
Ford will notify owners, and dealers will update vehicles with software that detects and prevents prolonged clutch slip, and will replace the clutch, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 18S07. Note: This recall is an expansion of Recall 18V-169.
Campaign 18V845000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Seat belts, rear/otherAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Focus vehicles. The rear left side seat back frame may have an insufficient weld between the outboard pivot bracket and the pivot nut joint, resulting in the seat back having reduced strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
The reduced seat back strength may increase the risk of injury in the event of a crash.
Ford will notify owners, and dealers will inspect and replace the rear second left side rear seat back as necessary, free of charge. The recall began October 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C13.
Campaign 17V528000 on NHTSA.gov
Latches/locks/linkages, hatchback/liftgate, lockSep 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
With only a single press needed, the driver may accidently unlatch the hatchback, increasing the risk of injury to any unsecured passengers in the back.
Ford will notify owners, and dealers will reprogram the Body Control Module with updated software, free of charge. The recall began February 10, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C13.
Campaign 16V698000 on NHTSA.gov
Representative owner complaints
903 reports, newest first.
Power train, May 19, 2025
The contact owns a 2017 Ford Focus. The contact stated that while his son was driving at slow speeds, the vehicle jerked while depressing the accelerator pedal. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic retrieved a code for transmission clutch failure. The dealer was notified of the failure and the contact was informed that there were no recalls related to the failure. The vehicle was not repaired. The contact was referred to the manufacturer and attempted to file a case; however, the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Power train, May 19, 2025
The contact owns a 2017 Ford Focus. The contact stated that while attempting to accelerate after a stop, the vehicle shuddered while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with transmission failure, and the clutch was replaced. In addition, the contact stated that the vehicle was repaired approximately 5 times. The vehicle was taken to another local dealer, Summerville Ford (9700 Dorchester Rd, Summerville, SC 29485), where it was diagnosed with the same failure and the clutch was replaced; however, the failure persisted. The vehicle was taken back to the first local dealer where it was diagnosed with transmission failure, and the clutch was replaced; however, the failure persisted. The vehicle was taken to a third local dealer, Jones Ford, Inc. (5757 Rivers Ave, North Charleston, SC 29406) where it was diagnosed with a transmission failure, and the clutch was replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unavailable.
Engine and engine cooling, Engine, May 19, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the engine overheated. The contact inspected the coolant reservoir, and the coolant level was low. The contact refilled the coolant reservoir. The contact stated that three months later the failure reoccurred. The coolant level was refilled. The vehicle was taken an independent mechanic; however, the failure was not duplicated. The contact was informed that there was no evidence of a coolant leak. The vehicle was not repaired or diagnosed by an independent mechanic or the dealer. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with a failed coolant pump, fractured belts, valve cover gaskets, and corroded engine mounts. The contact was informed that the coolant pump, belts, valve cover gaskets, and engine mounts needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 35,000.
Power train, May 16, 2025
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle would not operate while shifted into reverse. Additionally, the vehicle jerked while driving and attempting to accelerate from a standing start. The vehicle was taken to a local mechanic who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 151,000.
Power train, May 13, 2025
While driving my 2017 Ford Focus SE (automatic), the vehicle began experiencing severe transmission problems including hesitation, shuddering during acceleration, jerking between shifts, and eventually a complete failure to engage any gear. The car became inoperable in traffic, posing a serious safety risk to me and others. There were no warning lights or messages prior to the failure. I took the vehicle to a certified Ford dealership, and after performing a diagnostic inspection, they confirmed the transmission had failed and needs to be completely replaced. The symptoms are consistent with widespread issues linked to the DPS6 PowerShift dual-clutch transmission used in Ford Focus models from 2012 to 2018. Ford is aware of these defects, as documented in multiple Technical Service Bulletins (including TSBs 16-0109, 17-0044, and 18-2358), and several class action lawsuits. Despite this being a known and well-documented defect, Ford has refused to provide any assistance or coverage for the repair, citing the expiration of the basic warranty. I believe this is a manufacturing defect that should be covered regardless of mileage due to the nature and safety risk of the failure. The transmission issue has been diagnosed and confirmed by a Ford dealership and the vehicle is available for inspection upon request. I am filing this report because I believe this issue continues to put drivers at risk and warrants further investigation and action by NHTSA.
Power train, May 9, 2025
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart after cooling down. The transmission overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); but was informed that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 86,000. The VIN was not available.
Engine, May 8, 2025
Clutch needs to be replaced at 77,000 miles. This is a related issue with Ford Focus vehicles’ transmission. I was never told that the transmissions were an issue when I purchased this vehicle. I took it to ford and they said it’s wear and tear instead of addressing the issue that the transmission is bad. They wanted $4000 for repairs. I paid $17k cash for this car. The car does not switch gears and makes grinding noises when driving or coming to a stop.
Fuel system, Gasoline, Vehicle speed control, May 5, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20 MPH, while the accelerator pedal was depressed, the vehicle lost automotive power and shuddered abnormally. There was no warning light illuminated. The contact stated that the failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed that the there was an unknown part in the fuel tank that needed to be replaced. The vehicle was not repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Engine, Apr 30, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the accelerator pedal was depressed, and the vehicle hesitated and stalled. The contact was able to coast to the side of the road. No warning lights were illuminated. The vehicle was towed to the residence, and then was towed to the dealer. The vehicle was diagnosed that the timing belt had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.
Power train, Apr 28, 2025
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered and failed to shift properly with no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 73,000.
Engine and engine cooling, Apr 21, 2025
The contact owns a 2017 Ford Fusion. The contact stated that while starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 102,000.
Power train, Engine, Apr 16, 2025
The contact owns a 2017 Ford Focus. The contact stated that while the vehicle was stationary, the vehicle hesitated while depressing the accelerator pedal and the vehicle jerked forward. There were no warning lights illuminated. The contact stated that the vehicle occasionally hesitated. The vehicle was taken to an independent mechanic and to a dealer; however, the neither the dealer nor the independent mechanic were able to determine the cause of the failure. On another occasion, the vehicle stalled and unintendedly shifted to neutral, and then lunged forward while driving 20 MPH. The contact stated that on another occasion while driving at an undisclosed speed the vehicle stalled every 30 seconds. The vehicle was then taken to a dealer but was not yet diagnosed. The vehicle was towed to an independent mechanic and the vehicle was diagnosed with an electronic clutch failure. The contact stated that the mechanic was able to shift to neutral and start the vehicle. The vehicle was then taken to the dealer and was diagnosed with clutch failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
Power train, Apr 16, 2025
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that there was an abnormal sound coming from the vehicle. The vehicle was taken to a dealer, and the dealer found particles from the clutch inside the actuators, which caused the clutch to fail. The contact had the clutch replaced; however, soon after picking up the vehicle from the dealer, the contact stated that the failure recurred with the messages "Transmission Overheating Stop Safely" and "Transmission Hot Wait 5 Mins" displayed on the instrument panel. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train); and the contact was referred to the NHTSA Hotline for further assistance. The failure mileage was approximately 97,000.
Power train, Apr 15, 2025
The contact owns a 2017 Ford Focus. The contact stated that after starting and driving forward, the check engine warning light illuminated, and the vehicle began to shake and vibrate. The vehicle was driven to the dealer who diagnosed that the clutch assembly, cylinder assembly, lever assembly and seals were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V845000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 57,313.
Power train, Apr 12, 2025
The vehichle was shuttering upon while it shifted into higher gears for a while and then about a week ago the vehicle stalled and would no longer go into gear.
Engine, Apr 5, 2025
I had a head gasket repair that failed almost causing an accident on the interstate. Then I had a new long block engine assembly, turbo charger, catalytic converter replaced due to a crack in cylinder 3. Car had 45,500 miles and never ran without oil. This occurred [XXX]. Warranty did cover this repair. Then at 65,000 miles I had another new long block assembly, turbo charger, and catalytic converter replaced again due to a crack in cylinder 3. Again the car was not run without oil. I did pay for this repair. Kunes Ford service department told me that the same cylinder 3 keeps cracking on the 1L 3 cylinder eco boost engines. Also be advised that they are not listing engine replacements on service repair records. The engine/turbo charger/catalytic converter replacement from July 2024 is not even listed. A case was opened with Ford but I still had to pay $1500 for the repair due to a manufacturer defect in cylinder 3. Ford is not listing any of these repairs correctly on the vehicle service records. The July 2024 repair is not even listed under the service records. Ford also had cases opened up but I do not currently have the case numbers. Kunes Ford has the no fear power train warranty, all service done at Ford and it was not honored for this repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Power train, Engine, Apr 3, 2025
The contact owns a 2017 Ford Focus. The contact stated while the vehicle was stopped at a traffic light, the accelerator pedal was depressed and the transmission failed to shift properly, with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 92,000.
Power train, Apr 3, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving 30 MPH, the accelerator pedal was depressed and the vehicle failed to respond, and the vehicle started jerking. The transmission symbol was displayed, and a message that the transmission was hot and to wait for 5 minutes was displayed. The vehicle was then taken to a dealer where it was diagnosed with canister failure. The vehicle was repaired; however, after 5 minutes of driving the vehicle, the message was displayed again. The contact pulled over to the side of the road, and with assistance from two other drivers, the vehicle was pushed to a parking lot. The contact stated that after the vehicle had cooled down, the contact drove home. The contact stated that the vehicle was losing motive power while shifting gear. The following day the vehicle was towed to the dealer where it was diagnosed with clutch failure. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 61,000.
Engine, Power train, Apr 1, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle hesitated to respond, and jerked abnormally. The contact stated that the transmission unexpectedly downshifted, and the RPM fluctuated, causing the vehicle to lose motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the clutch had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted while driving. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
Engine and engine cooling, Fuel system, Gasoline, Engine, Apr 1, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving 55 MPH, the vehicle hesitated and then stalled. The contact stated that the vehicle was running rough. The engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and 19V515000 (Fuel System, Gasoline). The vehicle was taken to an independent mechanic, who determined that the failure was due to the fuel injectors. The contact called the local dealer and was informed that there was no recall coverage on the VIN for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Engine, Apr 1, 2025
The catalytic converter which is essential for the vehicle to pass smog going to be registered has failed at less than 100,000 miles for a component that should last potentially the life of the vehicle this is unacceptable tell us the approximate
Power train, Apr 1, 2025
I have a 2017 Ford focus that the powertrain is messed up in it there's been multiple other cars that I've looked up online that have the same problem it's faulty of Ford and I think there needs to be a recall on these things if there is let me know because I know there was a lawsuit going I don't know what happened but these transmissions are faulty in these cars
Engine and engine cooling, Mar 31, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving 45 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump had failed, causing damages to the engine. The dealer determined that the oil pump, the engine block, and unknown parts that were damaged due to oil contamination needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 108,442.
Power train, Mar 31, 2025
The contact owns a 2017 Ford Focus. The contact stated that while driving uphill at 25 MPH and depressing the accelerator pedal, the transmission was slipping, and the vehicle jerked and failed to respond while the engine revved significantly. The contact stated that the failure occurred intermittently. The message "Transmission Overheating - Please Let Cool For 5 Minutes" was displayed. The contact allowed the vehicle to cool down and attempted to drive back to the residence; however, the failure persisted. The contact was able to pull into a parking lot. The vehicle was towed to the residence. The contact stated that the clutch actuator motor was previously replaced due to the failure. The manufacturer was contacted and informed the contact that the vehicle would be covered under an unknown Customer Satisfaction program if the failure was related to the transmission. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission dual clutch pack assembly had failed and needed to be replaced; however, the VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not repaired due to the cost. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 90,000.
Power train, Mar 31, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 30 MPH, the message "Transmission Overheating - Pull Over" was displayed. After stopping the vehicle to allow the transmission to cool down, the vehicle was restarted and operated normally. The vehicle was later taken to the local transmission mechanic, who diagnosed that the TCM and clutch had failed and needed to be replaced. The transmission was rebuilt, and the vehicle was repaired. The contact stated that approximately 8,000 miles later the failure reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 64,517.