2018 Grand Design Imagine
Problems, recalls and owner-reported issues
Suspension is the leading concern among 8 owner complaints filed for this model year. This is the 4th highest complaint count among 9 Imagine model years with reports.
What owners report most often
Recalls and investigations
Equipment, recreational vehicle/trailer, lpg systemsMay 26, 2021
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2021 Imagine, Transcend, and Momentum travel trailers. The LP regulator that controls the LP gas pressure may fail, allowing excessive gas pressure that causes the appliance flame to increase.
Excessive gas pressure and a larger than intended appliance flame can increase the risk of a fire.
Dealers will replace the LP regulator, free of charge. Owner notification letters were mailed June 24, 2021. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910023.
Campaign 21V393000 on NHTSA.gov
Equipment, mechanical, integrated jack/leveler/stabilizerDec 8, 2017
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.
Campaign 17V789000 on NHTSA.gov
Electrical system, wiringOct 4, 2017
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Imagine recreational trailers. The wires at the air conditioning unit may detach from the connector and the loose wires may short circuit.
A short circuit increases the risk of a fire.
Grand Design has notified owners, and dealers will change the existing wire connectors for the air conditioning unit to positive retention wire connectors, free of charge. The recall began on October 23, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910010.
Campaign 17V620000 on NHTSA.gov
Equipment, recreational vehicle/trailerApr 25, 2017
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Imagine travel trailers. The screws that secure the slide room mechanism columns may shear, allowing the slide room to extend while the trailer is being towed.
If the slide room opens during transit there would be an increased risk of a crash.
Grand Design will notify owners, and dealers will replace the slide mechanism column securing screws, free of charge. The recall began on May 15, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910009.
Campaign 17V271000 on NHTSA.gov
Representative owner complaints: equipment
2 reports, newest first. Show all
Equipment, Aug 12, 2021
The contact owns a 2018 Grand design Imagine. The contact received a recall notification for NHTSA Campaign Number: 21V393000 (Equipment) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Equipment, Service brakes, Jun 20, 2018
IN DECEMBER 2017, I PURCHASED A GRAND DESIGN IMAGINE TRAVEL TRAILER, MODEL 2500RL. WHEN I TOWED THE TRAILER, I NOTICED THE TRAILERS BRAKES WOULD NOT STOP THE TRAILER EVEN WHEN I ADJUSTED THE BRAKE CONTROLLER GAIN TO MAXIMUM. THINKING THE TRAILER BRAKES JUST NEEDED ADJUSTMENT, ON MAY 21, 2018, I TOOK THE TRAILER TO THE SELLING DEALER FOR SERVICE. THE DEALER INFORMED ME THAT THE BRAKES DID NOT NEED ADJUSTMENT. THE PROBLEM WAS THAT THE BRAKES ON THE FRONT AXLE OF THE DOUBLE AXLE TRAILER WERE NOT CONNECTED TO THE POWER SOURCE THAT OPERATES THE BRAKES. IN OTHER WORDS, THE BRAKES WERE ONLY 50% CONNECTED. THE DEALER DETERMINED THAT THE BRAKES WERE WIRED CORRECTLY. I WAS TOWING A 7500 POUND TRAILER WITH IMPROPERLY CONNECTED BRAKES. THIS TRAILER SHOULD HAVE NEVER LEFT THE FACTORY WITH INOPERATIVE BRAKES. THE BRAKES WERE EITHER NEVER CONNECTED OR THE CONNECTORS ARE DEFECTIVE. IN MY VIEW THIS IS A SERIOUS SAFETY ISSUE. HOW MANY OTHER TRAVEL TRAILERS FROM GRAND DESIGN HAVE BEEN PLACED IN SERVICE WITH IMPROPERLY CONNECTED BRAKES. THE BRAKES ON MY TRAVEL TRAILER HAVE BEEN FIXED, BUT ONLY BECAUSE I NOTICED THE POOR BRAKING AND TOOK THE TRAILER TO THE DEALER FOR SERVICE. GRAND DESIGN SHOULD BE CALLED TO TASK ON THIS PROBLEM. THEY ARE EITHER NEGLIGENT IN THEIR POST PRODUCTION INSPECTIONS OR THE PARTS USED TO CONNECT THE BRAKE WIRING IS DEFECTIVE. *TT