2018 Grand Design Imagine
Problems, recalls and owner-reported issues
Suspension is the leading concern among 8 owner complaints filed for this model year. This is the 4th highest complaint count among 9 Imagine model years with reports.
What owners report most often
Recalls and investigations
Equipment, recreational vehicle/trailer, lpg systemsMay 26, 2021
Grand Design RV, LLC (Grand Design) is recalling certain 2016-2021 Imagine, Transcend, and Momentum travel trailers. The LP regulator that controls the LP gas pressure may fail, allowing excessive gas pressure that causes the appliance flame to increase.
Excessive gas pressure and a larger than intended appliance flame can increase the risk of a fire.
Dealers will replace the LP regulator, free of charge. Owner notification letters were mailed June 24, 2021. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910023.
Campaign 21V393000 on NHTSA.gov
Equipment, mechanical, integrated jack/leveler/stabilizerDec 8, 2017
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.
Campaign 17V789000 on NHTSA.gov
Electrical system, wiringOct 4, 2017
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Imagine recreational trailers. The wires at the air conditioning unit may detach from the connector and the loose wires may short circuit.
A short circuit increases the risk of a fire.
Grand Design has notified owners, and dealers will change the existing wire connectors for the air conditioning unit to positive retention wire connectors, free of charge. The recall began on October 23, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910010.
Campaign 17V620000 on NHTSA.gov
Equipment, recreational vehicle/trailerApr 25, 2017
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Imagine travel trailers. The screws that secure the slide room mechanism columns may shear, allowing the slide room to extend while the trailer is being towed.
If the slide room opens during transit there would be an increased risk of a crash.
Grand Design will notify owners, and dealers will replace the slide mechanism column securing screws, free of charge. The recall began on May 15, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 910009.
Campaign 17V271000 on NHTSA.gov
Representative owner complaints: suspension
4 reports, newest first. Show all
Suspension, Oct 28, 2019
TL* THE CONTACT OWNS A 2018 GRAND DESIGN IMAGINE TRAILER. THE CONTACT STATED THAT DUE TO THE LEAF SPRING FLATTENING OUT, THE TIRES WERE RUBBING AGAINST THE BOTTOM OF THE TRAILER. THE CONTACT STATED THAT THE FAILURE SHOULD NOT OCCUR BECAUSE THE TRAILER WAS NOT OVERLOADED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE FAILURE. NO FURTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. *DT
Suspension, Sep 23, 2019
TL* THE CONTACT OWNS A 2018 GRAND DESIGN IMAGINE 2600 RV. AFTER TRAVELING APPROXIMATELY 5,000 MILES, THE CONTACT DISCOVERED THAT BOTH OF THE VEHICLE'S AXLES HAD LOST THEIR CAMBERS. THERE WERE NO WARNING INDICATORS FOR THE AXLE MALFUNCTION. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND AGREED TO COVER THE COST TO REPLACE BOTH THE AXLE AND SPRING SETS. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC AND THE COST WAS COVERED BY THE MANUFACTURER. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT TRAVELED ANOTHER 6,000 MILES AND NOTICED THAT THE REAR DRIVER'S SIDE TIRE BEGAN TO WEAR SIGNIFICANTLY AND THERE WAS ADVANCED TIRE WEAR ON THE OTHER THREE TIRES. THE CONTACT TOOK THE TRAILER TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT BOTH AXLES WERE BENT AND HAD FAILED AGAIN. ALSO, ALL FOUR WHEELS WERE OUT OF ALIGNMENT. THE CONTACT HAD THE WHEELS ALIGNED AND ALL FOUR TIRES REPLACED. THE CONTACT RESEARCHED THE COST AND DISCOVERED THAT GRAND DESIGN MANUFACTURED VEHICLES WITH WHAT HE BELIEVED WERE LOW COST, POORLY DESIGNED SPRINGS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AGAIN AND INFORMED THE CONTACT THAT THEY COULD REPAIR THE VEHICLE AGAIN. THE VEHICLE WAS REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.
Suspension, Wheels, Aug 27, 2019
TL* THE CONTACT OWNS A 2018 GRAND DESIGN IMAGINE TRAILER. WHILE THE CONTACT WAS PERFORMING A SAFETY INSPECTION OF THE TRAILER, SHE NOTICED THAT THE REAR TIRES WERE BALD. THE VEHICLE WAS TAKEN TO D AND G CUSTOM CONVERSIONS, INC. (383 BURGNERS ROAD, CARLISLE, PA 17015, 717-249-8875) WHERE IT WAS DIAGNOSED THAT THE AXLES WERE FAULTY. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE TRAILER REPAIR CENTER WOULD BE PROVIDED WITH THE REQUIRED APPROVAL FOR REPAIRS. WHEN THE REPAIR CENTER CALLED FOR APPROVAL, NO REMEDY WAS PROVIDED. THE VIN WAS UNKNOWN.
Suspension, Apr 6, 2019
SPRINGS GOING FLAT OR FAILING. SEVERAL REPORTS ON GD FACEBOOK PAGE. I THINK IT NEEDS TO BE LOOKED INTO. CALLED GD FOR HELP BUT NO RESULTS. THEY CLAIM THEY HAD PROBLEMS WITH DEXTER AXLES BUT NOT LIPPERT AXLES. I CALLED LIPPERT AND THEY PRETTY MUCH SAID THERE HAS BEEN ISSUES BUT THEY SEND GD WHAT THEY ASK FOR. *DT CONSUMER STATED FLAT SPRINGS WERE REPLACED.*JB