2020 Honda Accord
Problems, recalls and owner-reported issues
Forward collision avoidance is the leading concern among 362 owner complaints filed for this model year. This is the 20th highest complaint count among 25 Accord model years with reports.
Of the 2020 reports, 14 involved a crash and 2 involved a fire. 11 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classification, front passengerMay 21, 2026
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.
Air bags that deploy unintentionally during a crash increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
Campaign 26V332000 on NHTSA.gov
Air bags, sensor, occupant classification, front passengerFeb 1, 2024
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.
An air bag that deploys unintentionally during a crash can increase the risk of injury.
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.
Campaign 24V064000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpMar 25, 2021
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Honda will notify owners, and dealers will replace the fuel pump assembly, free of charge. Owner letters were mailed May 18, 2021. Owners may contact Honda customer service at 1-888-234-2138. Note: This recall is an expansion of recall 20V-314.
Campaign 21V215000 on NHTSA.gov
Electrical system, body control module, softwareDec 10, 2020
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Accord Sedan, Accord Hybrid, and 2019-2020 Insight vehicles. A software error may cause intermittent or continuous disruptions in communication between the Body Control Module (BCM) and other components. This may result in malfunctions of various systems such as the windshield wipers and defroster, rearview camera, exterior lights, audible warning of a stopped vehicle, and power window operation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 103, "Windshield Defrosting and Defogging Systems" and number 111, "Rear Visibility" as well as FMVSS numbers 104, 108, 114, 118, and 305.
Various system malfunctions such as inoperative windshield wipers, defroster, rearview camera, or exterior lighting can increase the risk of a crash.
Honda will notify owners, and dealers will update the BCM software, free of charge. The recall is expected to begin February 22, 2021. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X95.
Campaign 20V771000 on NHTSA.gov
Representative owner complaints: service brakes
57 reports, newest first. Show all
Electrical system, Other or unspecified, Service brakes, Mar 18, 2024
The ANC module malfunctions already at only 67000 miles and causes a humming noise which is very annoying when driving. The ebreak also malfunctions during cold weather conditions. I have had to restart the car due to the electronic parking break not working properly. In case of an emergency I might need it and it may malfunction.
Service brakes, Sep 25, 2023
Rear brakes wearing before front brakes
Service brakes, Jul 31, 2023
2020 Honda Accord Sport 19,000 miles, driving slowly in neighborhood, automatic brake system engaged and slammed the car to a stop without cause. No obstacles no other vehicle. I have an apt for dealership to inspect. I discovered this has been reported by other owners when I researched online The consumer stated that they are no comfortable driving the car since Honda cannot identify the issue with the vehicle.
Suspension, Service brakes, Mar 6, 2023
Loud, audible grinding noise when braking, usually in reverse. Sounds like metal on metal. Drove vehicle to dealer today, was told this is a common problem, Honda is aware. Awaiting recall, etc. Issue is very distracting, especially in a parking lot. Issue also occasionally happens when slowing to a stop at low speeds.
Service brakes, Engine, Lane departure, Mar 4, 2023
Lights all came on at once while traveling and highway. Car jerking. Cam Shaft Sensor Malfunction Braking Malfunction Adaptive Cruise Control Auto High Beam Problem Road Departure Mitigation Emissions System Problem Avoid High Acceleration
Electrical system, Service brakes, Nov 9, 2022
I am writing this letter to complaint about a major defect for my vehicle as the Honda dealership located at 1036 Jericho Turnpike , Huntington NY doesn’t want to resolve as the vehicle is still under the manufactory warranty. The defect / problem involves the emergency brake release switch located in the center console area . I reported the defect / problem and hoped that Honda would honor the manufactory warranty under 36, 000 mile policy to replace an or repair any defects without cost to the consumer . However I was informed that payment in the amount of seven hundred and fifty dollars would be needed to resolve / repair the problem/ defect. I was told that the clip that hold the switch/ device to the center comnsole were broken and it is the current owner problem to resolve as it not covered. Just imagine how could I be responsible for a broken clip , when you look at the picture its clearly not a owner error but rather a defect in the workmanship to properly secure switch to the console . I want Honda to honor the under 36, 000 mile manufactory warranty policy and fix this problem without having me as a consumer to pay . Attached are the pictures of the emergency switch resisting inside the center console as no visible damage to the supporting outside structure .
Service brakes, Nov 1, 2022
I purchased a 2020 Honda Accord in 9/2020 brand new. Within one month I started having brake issues. It felts like shuttering. I took it back to Honda service department; they stated the rotors need to be shaved a little. This did take care of the problem for about 8 months to year. I then started having the exact same sensation when braking at low speeds and worse at high speeds. I took it back to Honda (living in a different state) they said tech forgot to look at the brakes (it was there for oil change and tire rotation too) schedule to bring back and apologized. I scheduled a new appointment about 2 weeks out. They have my car all day and state they could not duplicate the problem. Service advisor states they believe it's happening at high speed/brakes heat-up was it okay for Service Manager to drive home because he lives a distance away. I did not feel comfortable with that, so he said to just drop by when I'm out and it's happening that a mechanic would get in the car with me to see if he feels the problem. I work Monday-Friday 8-5, I can't just stop in I explained. I was out of town over the weekend on I-95 going around 74mph and cars in front of me start hitting their brakes to slow down for traffic ahead we were on a slight curve in the road, my car starts shaking uncontrollably and giving that shuttering feeling then the brakes lock up. Thank goodness the car behind me was able to move into the slow lane and not rearend me at a deadly speed. My neck is still hurting from the locking of the brakes at such a high speed. I called Honda yesterday and scheduled to bring it back in again for the 4th time. I explained I will not take this car back without something being done to these brakes. At this point I feel it's a death trap. Let's see what happens Wednesday.
Service brakes, May 26, 2022
Since purchased I’ve had to replace the rear break pads 3 times and the vehicle only had 79,000 miles. Front break pads have not been replaced. It seems to be going through break pads too quickly especially for the back breaks.
Service brakes, May 20, 2022
My front brake rotors needed to be re-turned at 22.6K miles. Based on my light-footed driving habits and general ownership experience, I think this is a very premature failure. I asked Honda Customer Service if they would consider this as a warranty repair, but they denied my request, saying it was normal wear-and-tear. In my opinion, Honda has used a substandard component or design that causes rotors to fail prematurely. This is supported by other reports of similar failure in the NHTSA database. I think that this failure could eventually present itself as a serious safety-related defect if left uninvestigated. I would urge NHTSA to look into the matter.
Service brakes, May 16, 2022
Purchased as a new vehicle. Brakes went from operating normally to grinding and worn without warning around 20K miles. Pads replaced but no relief. Car was taken to dealership for service and rotors were turned. Vehicle operated fine after rotors were turned for approximately 2K miles then the same issue again. There is definitely a design issue with the braking system or rotor material. I have never had this many brake issues with any vehicle - new or used. The issue has caused increased braking distance and uncertainty around the reliability of the Accord braking system.
Other or unspecified, Service brakes, Forward collision avoidance, Apr 29, 2022
Driving on a two lane highway suburban area - 40 miles per hour in a 40 mph speed limit. No cars in front of me for at lease 1/2 mile - totally blank and clear road. A pick up truck behind me. Very little traffic. Suddenly without warning and knowing my foot is on the accelerator, the car brakes to a complete stop with no foot on the brake pedal! Complete random braking for no reason. Luckily the vehicle behind me was far enough and not too close which allowed him to swerve and avoid colliding into me. He passed me and probably thought I was crazy. I called Honda and they told me to bring it in which I did. They performed many tests in all areas and advised they could not locate anything wrong. I know there is an ongoing investigation with Honda Accords and dangerous random breaking, thus the reason for this incident to be documented. The general manager of the dealership was in touch with me and advised he would be doing some research. I could easily have been killed if not for quick thinking of the vehicle behind me, and also luckily no car in front of me. What do you advise? This is extremely disconcerting to know it could happen again.
Electrical system, Service brakes, Forward collision avoidance, Apr 9, 2022
Several times my car has slammed the brakes on its own when I have not touched the brakes and also when there is no car in front of me for it to detect the need to brake. The most recent time on 4/8 on the freeway.
Steering, Service brakes, Forward collision avoidance, Apr 4, 2022
The contact owns a 2020 Honda Accord. The contact stated that while driving at various speeds, the tire pressure warning light and brake system warning light illuminated. The contact stated that the driver assists cruise control system, emergency brakes system, collision prevention system, and electrical steering assist all failed at the same time. The contact stated that the safety assist features became disabled but returned after the vehicle was restarted; however, the failure recurred. The contact stated that the failure occurred more frequently. The contact took the vehicle to the dealer however, the mechanic was unable to duplicate the failure. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 68,000.
Service brakes, Forward collision avoidance, Feb 24, 2022
Multiple times while driving the emergency braking has engaged briefly. At first I thought it was detecting something in the road or a vehicle to the side of my car. That is not the case. It will apply this brake no matter what is in front of or around me. I have not noticed it doing it on secondary roads but it does it on highways and the interstate. This has created an unsafe situation many times.
Electrical system, Vehicle speed control, Service brakes, Jan 12, 2022
While early driving in early December 2021 in my almost new car (7000+ miles) most all the lighted problems that could occur with an old vehicle lit up like a Christmas tree on the dashboard. Most of the items may or may not have actually quit working but their problem lights stayed on. Still it is no fun driving without cruise when your wife has breast cancer and you have have to drive 3 hours each way to Gainesville, Florida for treatment. I assume all the warning lights functions still worked, but it is hard to tell if things like the brakes were pr were not working when driving as they seemed to work fine. So I soon afterwards took the car into the dealer on December 11, 2021 in Leesburg, Florida. But by this time all the dash lights remained off as they are supposed to. So all they did was change the oil and did non-compliance recall BMC software update 20-039 and BGCM software update. The reason I brought the car in was not specified on my invoice. However, The dealer did say that my transponder for the EZ highway system was blocking the camera on the mirror. I believed them. Since then, however, today all the cash lights again said they were crashing again just before a 2-hour drive to the Gainesville cancer hospital. Upon return the lights went back to normal. I don't believe Honda dealers know what the problem is or why it continues in many millions of similar Hondas. My research on the Internet found at different complaints about said dashboard lights crashing causing similar problems. Most of these complaints had the dealers fix "the problem" and charging fees but again the customers reported do-over same problems.
Other or unspecified, Service brakes, Jan 7, 2022
The brake system failed. I received an error message indicating "electric parking brake system problem. Parking break not available. See your dealer". All of the ABS messages, cruise control, etc. appear and say, "see your dealer". My safety was put at risk because the break automatically starts without me even pushing the break. This happens without any given notice and appears before the message occurs. This happens while vehicles are behind me on main roads and also happens while on the highway going a high rate of speed (speed limit). There is nothing that can be done to stop it manually. The car stops on its own. No, I will be scheduling a dealer appointment, since the issues continues to occur. No, the message appears after the issue starts.
Service brakes, Oct 29, 2021
REAR TIRE BRAKES STARTED MAKING A SCREECHING NOISE DAYS AFTER TAKING THE BRAND NEW CAR OUT OF THE LOT. THE CAR WAS RETURNED TO THE CAR DEALERSHIP. THEY "INSPECTED" THE CAR AND CALLED ME BACK THAT THE CAR IS FINE. THE CAR CONTINUES TO MAKE THE SCREECHING NOISE AND IT FEELS UNSAFE. THE CAR WAS NEW OFF THE LOT AND SHOULD NOT BE MAKING NOISES. I AM LOST AS TO WHAT ELSE TO DO.
Service brakes, Apr 26, 2021
THE VEHICLES BRAKING SYSTEM CAUSES WARPED ROTERS AT VERY LOW MILEAGE. USING THESE SYSTEMS IN COMBINATION WITH THE WARPED ROTERS CAUSES VEHICLE SHAKING, DRIVER DISTRACTION, AND INCREASED STOPPING DISTANCE. HONDA REPLACED THE FIRST SET OF ROTORS UNDER WARRANTY WHICH TEMPORARILY FIXED THE ISSUE. HOWEVER ISSUES RELATED TO THESE SYSTEMS INCUR EXCESSIVE APPLICATION OF THE BRAKES RESULTING IN A RESURFACING OF THE PROBLEM AFTER A SHORT TIME. HONDA REFUSES TO ACKNOWLEDGE THIS SAFETY ISSUE OR REPAIR
Service brakes, Apr 18, 2021
I BOUGHT THIS CAR WITH 7 MILES ON IT. MY HUSBAND INSTANTLY KEPT SAYING WHY IS YOUR CAR SHAKING WHEN YOU APPLY THE BRAKES? I DIDN'T NOTICE BEFORE BUT WAS, ESPECIALLY IF YOUR STOPPING FROM A SPEED OF 50MPH OR MORE. BY THE TIME OF MY FIRST SERVICE IT WAS INCREASINGLY WORSE. I HAD THEM CHECK IT BUT THEY SAID IT WAS FINE. IT GOT WORSE! I WENT BACK AGAIN & EXPLAINED IF IT WAS FINE WE HAVE A PROBLEM. THEY CHECKED IT AGAIN, SAID THERE MUST BE A MANUFACTURER DEFECT WITH ROTORS. THEY MACHINED THEM & PUT NEW PADS. THE NEXT MORNING BACKING OUT OF CAR PORT- SCRUBBING METAL SOUND AND SQUEAL. THESE BRAKES ARE FAULTY AND I CAN NO LONGER TRUST THAT HONDA CARES. I'M TRADING MY CAR FOR A MAXIMA IN SEPTEMBER. I HAVE OWNED 7 HONDA'S. THIS WAS MY FIRST BRAND NE ONE. NOT GOOD
Service brakes, Apr 17, 2021
WITH ONLY 2600 MILES ON THE CAR, I WENT IN FOR A INSPECTION AT HONDA AND THE REAR BRAKES WERE ALREADY FADING TO THE POINT THAT I MIGHT NEED TO REPLACE THEM WITHIN 2K MORE MILES. FROM WHAT I READ, THE STABILIZING FEATURE THAT HONDA IMPLEMENTED IS A BIT TOO AGGRESSIVE AND BECAUSE OF THAT THE REAR BRAKES ARE WEARING OUT MUCH FASTER THAN THEY SHOULD.
Service brakes, Forward collision avoidance, Apr 9, 2021
THE AUTOMATIC BRAKING SYSTEM WAS ACTIVATED WHEN I WAS DRIVING ~40MPH ON A STRAIGHT HIGHWAY UNDER CLEAR WEATHER CONDITIONS WITH NO CARS IN FRONT OF ME. FORTUNATELY, THE CAR BEHIND ME WAS ABLE TO AVOID ME BUT I DID RECEIVE A FEW HONKS AND A COUPLE OF FINGER SALUTES. I IMMEDIATELY REPORTED THE PROBLEM TO MY DEALERSHIP AND STILL HAVEN'T HEARD FROM THEM - 4 HOURS AND COUNTING.
Service brakes, Mar 19, 2021
TL* THE CONTACT OWNS A 2020 HONDA ACCORD. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHAKE WHILE MAKING A SQUEALING NOISE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LIA HONDA ENFIELD (20 PALOMBA DR, ENFIELD, CT 06082) WHERE IT WAS DIAGNOSED WITH THE REAR ROTORS NEEDING TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED HOWEVER, THE FAILURE OCCURRED. THE CONTACT TOOK THE VEHICLE TO SCOTT'S AUTOMOBILE SALES (249 HAMPDEN ST, HOLYOKE, MA 01040) FOR A SECOND OPINION AND WAS INFORMED THAT THE FRONT ROTORS AND BRAKE PADS NEEDED TO BE REPLACED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 10,835.
Vehicle speed control, Service brakes, Mar 14, 2021
WHEN TAPPING THE BREAKS THE HAS A SERGE OF ACCELERATION.... AFTER GOING OVER BUMPY ROAD OR POTHOLES THE CAR ALSO HAS A SERGE OF ACCELERATION.
Suspension, Structure, Service brakes, Mar 4, 2021, crash
I [XXX] AM WRITING THIS LETTER ABOUT MY 2020 HONDA ACCORD. VIN NUMBER [XXX]. I LEASED THIS CAR IN JANUARY OF 2019 FROM TAMPA HONDA. MY BROTHER'S NAME IS ON THE LEASE AND HIS NAME IS [XXX] . HE HAS BEEN LEASING CARS FOR ME OVER 5 YEARS, FROM HONDA. ON FEBRUARY 10, 2020, I WAS OUTSIDE CLEANING MY CAR, LIKE I ALWAYS DO FOR THE LAST 20 YEARS WITH THE CAR RUNNING SO I CAN LISTEN TO THE MUSIC. I WAS ON THE PASSENGER SIDE CLEANING THE INSIDE DASH BOARD, AND ALL OF A SUDDEN THE CAR ROLLED BACKWARDS. I WAS IN A STATE OF SHOCK AND DIDN'T KNOW HOW TO STOP IT. I WAS HALF WAY IN THE CAR, AND HALF WAY OUTSIDE WITH MY FEET ON THE GROUND. THE CAR ROLLED OUT IN THE STREET AND HIT THE CAR PARKED ACROSS STREET. I HAD TO FILE A CLAIM FOR THE CAR I HIT, PLUS I WENT TO THE HOSPITAL BECAUSE I HURT MY LEG. I CONTACTED TAMPA HONDA AND WAS TOLD TO TAKE THIS TO THE SERVICE DEPARTMENT. THEY WOULDN'T HELP ME, SO I WAITED TO MONDAY, AND I WENT TO TAKE IT TO THE FINANCE AND SPOKE TO [XXX] AND SHOWED HIM THE VIDEO AND SHOWED HIM A VIDEO OF THE CAR GOING IN REVERSE BY ITSELF AND THEY SAID THERE IS NOTHING THEY CAN DO FOR ME. I THEN CONTACTED HONDA CORPORATION OFFICE AND EXPLAINED TO THEM THE SITUATION AND THEY GAVE ME A CASE NUMBER, [XXX], AND TOLD ME SOMEONE WOULD GET BACK TO ME IN 3 DAYS. THE LADY [XXX] CONTACTED ME AND TOLD ME IT WAS NOTHING WRONG WITH THE CAR, AND SHE SAID SHE IS SORRY FOR WHAT HAPPENED, BUT THERE IS NOTHING THEY CAN DO. SHE ALSO TOLD ME THAT IT IS A GOOD THING I CONTACTED MY INSURANCE TO FIX THE OTHER PERSON'S CAR, BUT THERE IS NOTHING SHE CAN DO. I AM WRITING THIS LETTER IN HOPES OF GETTING SOME KIND OF HELP, BECAUSE THE CAR IS NOT SAFE AND THEY WILL NOT TAKE IT BACK. MY NEIGHBOR HAS SURVEILLANCE AND HE UPLOADED A VIDEO TO YOU TUBE. THE VIDEO IS HTTPS://YOUTU.BE/JVY9. MY NEIGHBOR PUT IT ON HIS YOUTU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Structure, Service brakes, Mar 3, 2021, crash
I [XXX] AM WRITING THIS LETTER ABOUT MY 2020 HONDA ACCORD. VIN NUMBER [XXX]. I LEASED THIS CAR IN JANUARY OF 2019 FROM TAMPA HONDA. MY BROTHER'S NAME IS ON THE LEASE AND HIS NAME IS [XXX]. HE HAS BEEN LEASING CARS FOR ME OVER 5 YEARS, FROM HONDA. ON FEBRUARY 10, 2020, I WAS OUTSIDE CLEANING MY CAR, LIKE I ALWAYS DO FOR THE LAST 20 YEARS WITH THE CAR RUNNING SO I CAN LISTEN TO THE MUSIC. I WAS ON THE PASSENGER SIDE CLEANING THE INSIDE DASH BOARD, AND ALL OF A SUDDEN THE CAR ROLLED BACKWARDS. I WAS IN A STATE OF SHOCK AND DIDN'T KNOW HOW TO STOP IT. I WAS HALF WAY IN THE CAR, AND HALF WAY OUTSIDE WITH MY FEET ON THE GROUND. THE CAR ROLLED OUT IN THE STREET AND HIT THE CAR PARKED ACROSS STREET. I HAD TO FILE A CLAIM FOR THE CAR I HIT, PLUS I WENT TO THE HOSPITAL BECAUSE I HURT MY LEG. I CONTACTED TAMPA HONDA AND WAS TOLD TO TAKE THIS TO THE SERVICE DEPARTMENT. THEY WOULDN'T HELP ME, SO I WAITED TO MONDAY, AND I WENT TO TAKE IT TO THE FINANCE AND SPOKE TO [XXX] AND SHOWED HIM THE VIDEO AND SHOWED HIM A VIDEO OF THE CAR GOING IN REVERSE BY ITSELF AND THEY SAID THERE IS NOTHING THEY CAN DO FOR ME. I THEN CONTACTED HONDA CORPORATION OFFICE AND EXPLAINED TO THEM THE SITUATION AND THEY GAVE ME A CASE NUMBER, [XXX], AND TOLD ME SOMEONE WOULD GET BACK TO ME IN 3 DAYS. THE LADY [XXX] CONTACTED ME AND TOLD ME IT WAS NOTHING WRONG WITH THE CAR, AND SHE SAID SHE IS SORRY FOR WHAT HAPPENED, BUT THERE IS NOTHING THEY CAN DO. SHE ALSO TOLD ME THAT IT IS A GOOD THING I CONTACTED MY INSURANCE TO FIX THE OTHER PERSON'S CAR, BUT THERE IS NOTHING SHE CAN DO. I AM WRITING THIS LETTER IN HOPES OF GETTING SOME KIND OF HELP, BECAUSE THE CAR IS NOT SAFE AND THEY WILL NOT TAKE IT BACK. MY NEIGHBOR SAVED A VIDEO AND IT CAN BE FOUND HTTPS://WWW.YOUTUBE.COM/WATCH?V=JVY9.TUOCSG&FEATURE=YOUTU.BE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR