2016 Honda Odyssey
Problems, recalls and owner-reported issues
Engine is the leading concern among 270 owner complaints filed for this model year. This is the 15th highest complaint count among 26 Odyssey model years with reports.
Of the 2016 reports, 9 involved a crash and 2 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpDec 18, 2023
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Campaign 23V858000 on NHTSA.gov
Seats, mid/rear assemblyMar 13, 2018
Honda (American Honda Motor Co.) is recalling certain 2014-2016 Honda Odyssey vehicles. The second row outboard seats have a lever to fold the seatback and slide the seat forward to access the third row seats. Due to a manufacturing error, if the walk-in release lever is used to fold a fully reclined left outboard seatback forward, the seatback may stay in the unlocked position (free-folding) or unexpectedly unlock without engaging the walk-in or recliner lever.
An unlocked second row left outboard seatback increases the risk of injury to the seat occupant during a crash.
Honda will notify owners, and dealers will confirm proper operation of the second row left outboard seatback, and install a support bracket to the seat recliner. If the seatback cannot lock, dealers will replace the seatback frame assembly. These repairs will be performed free of charge. The recall began May 7, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is X0R.
Campaign 18V170000 on NHTSA.gov
Seats, mid/rear assemblyNov 17, 2017
Honda (American Honda Motor Co.) is recalling certain 2011-2017 Honda Odyssey vehicles. The second row outboard seats can slide sideways to one of two positions. If a seat is placed between either of the two positions when attaching the seat to the vehicle floor, the seat will not latch properly to the seat striker, allowing the seat to tip forward unexpectedly during braking.
If the seat tips forward during braking, it can increase the risk of injury.
Honda will notify owners, and dealers will install a bracket to the second row outboard floor strikers, free of charge. The recall began April 2, 2018. Owners may contact American Honda Customer Support & Campaign Center at 1-888-234-2138. Honda's number for this recall is S0G.
Campaign 17V725000 on NHTSA.gov
Seats, mid/rear assemblyDec 27, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2011-2016 Odyssey vehicles manufactured August 17, 2010, to October 1, 2015. The affected vehicles have second row outboard seats that have a release lever that allows the seats to move for easier access to the third row of seats. This release lever may remain in the unlocked position allowing the seats to move unexpectedly.
An unlocked second row outboard seat increases the risk of injury to the seat occupant during a crash.
Honda will notify owners, and dealers will install an additional bracket and spring to both second row outboard seats, free of charge. Interim letter has been mailed, and a second notification will be sent . Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is KD5.
Campaign 16V933000 on NHTSA.gov
Seats, mid/rear assemblyDec 27, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2016 Odyssey vehicles manufactured September 23, 2016, to October 24, 2016. The affected vehicles have a second row center seat with a horizontal adjuster bar that may stick in the unlocked position, allowing the seat to unexpectedly slide. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seat Systems."
An unlocked second row center seat may increase the risk of injury to the seat occupant in the event of a crash.
Honda will notify owners, and dealers will inspect the slide function and replace the horizontal position adjustment bar, as necessary, free of charge. The recall began February 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is KD4.
Campaign 16V932000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyJun 9, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2015 Acura MDX 2WD and MDX 4WD vehicles, 2016 Acura MDX 4WD vehicles, 2015-2016 Honda Odyssey vehicles, and 2016 Honda Pilot 2WD and 4WD vehicles. The affected vehicles have fuel tanks that were manufactured with insufficient welds which may separate and allow fuel to leak out.
A fuel leak in the presence of an ignition source may result in a fire.
Honda will notify owners, and dealers will replace the fuel tanks, free of charge. Owners may contact Honda/Acura customer service at 1-888-234-2138. The recall began on July 29, 2016. Honda's numbers for this recall are KA9 (Honda vehicles) and KB0 (Acura vehicles).
Campaign 16V417000 on NHTSA.gov
Representative owner complaints
270 reports, newest first.
Other or unspecified, Feb 11, 2019
AS I WAS DRIVING OUR 2016 HONDA ODYSSEY ON THE FREEWAY ON 8 FEBRUARY 2019, THE SUNROOF GLASS EXPLODED LEAVING A HOLE ABOUT 6 INCHES FRONT-TO-BACK BY ABOUT 9 INCHES SIDE-TO-SIDE. AT THE TIME OF THE EVENT, THE INTERIOR PANEL WAS OPEN TO LET IN THE SUNLIGHT SO IT WAS QUITE LOUD WHEN THE GLASS EXPLODED. I DO NOT BELIEVE THE GLASS WAS HIT BY A ROCK OR OTHER DEBRIS. THERE WERE NO CARS OR TRUCKS CLOSE AHEAD OF ME AND I HAD NOT GONE UNDER AN OVERPASS. ALSO THE REMAINING BROKEN GLASS AROUND THE HOLE WAS BOWED OUTWARD. MY SENSE IS THAT THIS IS A STRESS-RELATED FAILURE - PERHAPS TRIGGERED BY THE DIFFERENCE BETWEEN OUTSIDE AND INSIDE TEMPERATURES. AT THE TIME OF THE EVENT, THE OUTSIDE TEMPERATURE HERE IN CASTLE ROCK, CO WAS 19 DEG F AND THE SUN WAS SHINING. THE INSIDE TEMPERATURE WAS ABOUT 67 DEG F. OUR DEALER, KUNI HONDA, SAID THAT BECAUSE THE VAN HAD PAST THE 36-MONTH MARK IN DECEMBER (ABOUT 5 WEEKS EARLIER) THAT THEY WOULD NOT COVER THE REPAIR UNDER WARRANTY. THE SERVICE MANAGER TOLD ME THE REPAIR WOULD COST $997.02.
Power train, Wheels, Jan 3, 2019
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. EACH TIME THE VEHICLE WAS DRIVEN, IT PULLED TO THE LEFT. THE FAILURE OCCURRED NUMEROUS TIMES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO DCH HONDA OF NANUET (10 NY-304, NANUET, NY 10954, (845) 367-4380) WHERE A WHEEL ALIGNMENT, TIRE BALANCE, AND AIR PRESSURE CHECK WERE COMPLETED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY RE-TESTED THE WHEEL ALIGNMENT AND TEST DROVE THE VEHICLE, BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 09153138. THE APPROXIMATE FAILURE MILEAGE WAS 26,142. *BF CONSUMER STATED FRONT-END WHEEL ALIGNMENT ALL FOUR WHEELS WERE DONE AND ALL 4 WHEELS WHERE BALANCED BY A DEALER ON SAT. 11/18/18 VEHICLE STILL HAD PROBLEMS TOOK IT TO ANOTHER DEALER SOLVED THE PROBLEM.*JB
Electrical system, Structure, Dec 31, 2018
TAKATA RECALL MY HONDA ODYSSEY IS A 2016 MODEL. I TOOK IT TO THE DEALER WHEN I DISCOVERED THE WIRES WERE BROKEN TO THE SLIDING ELECTRIC DOOR. I WAS TOLD IT WOULD BE $1500 TO FIX. I INQUIRED ABOUT THIS BECAUSE A MINI VAN IS BUILT TO ALLOW THE DOORS TO EASILY BE OPENED AND CLOSED. THE DEALERSHIP SAID THAT THEY HAD SEEN MANY COMPLAINTS ABOUT THE DOOR REGARDING THIS MODEL.THEY TURNED OFF THE DOOR, SO THAT I COULDN'T OPEN IT. I TOLD THEM I WOULD CALL HONDA HEADQUARTERS AND THEY SAID NOTHING COULD BE DONE. I ESSENTIALLLY HAD TO TURN OFF THE ABILITY TO AUTOMATICALLY OPEN THE DOOR WHEN A STOP IS MADE OTHERWISE A LOUD BEEP WOULD EMIT. THIS IS VERY UNSAFE BEACUSE I AM HARD OF HEARING. WHEN IT IS TIME TO GET OUT OF THE CAR I TURN THE AUTOMATIC BACK ON, SO THAT THE KIDS CAN EASILY EXIT FROM ONE DOOR. I OPEN THE LEFT DOOR MANUALLY WHICH IS VERY HARD. I LIVE ON A HILL, SO I OPEN THE DOOR AND LET KIDS IN BUT THE DOOR SLAMS SHUT! HOW UNSAFE IS THAT, A DOOR SLAMS INTO A CHILD BECAUSE I LIVE ON A HILL AND AM FORCED TO USE THE MANUAL SETTING. NOBODY GOT HURT, BUT SOMEONE COULD HAVE. A FEW DAYS LATER, I WAS WITH MY FAMILY AND WE WERE ALL IN THE CAR, THE DOORS WERE IN THE MANUAL SETTING AND THD DOOR DIDN'T CLOSE ALL THE WAY. I AM IN MOTION AND THE DOOR OPENS. LUCKILY EVERYBODY WAS SECURED IN THEIR SEATBELTS, BUT WE WERE JUST GETTING MOVING. WOULD IF MY CHILD WAS UNBUCKLED AND THE DOOR OPENED? MY KID WOULD FLY OUT! HOW UNSAFE! THIS NEEDS TO BE FIXED!!!!
Structure, Dec 26, 2018
THE REAR LIFT GATE IS IMPOSSIBLE TO OPEN IN COLD WEATHER FOR OUR 2016 HONDA ODYSSEY EX. THERE IS ONLY ONE MECHANISM TO OPEN THE REAR LIFT GATE - A PHYSICAL BUTTON ON THE REAR LIFT GATE. WHEN TEMPERATURES DIP INTO 30 OR 40 DEGREES F, THE LIFT GATE WILL NOT OPEN. HONDA RELEASED A SERVICE BULLETIN (16-063; APRIL 11 2018) INDICATING THAT THIS IS A KNOWN PROBLEM AFFECTING ALL ODYSSEYS BETWEEN 2011-2017 (AND ALL CRVS BETWEEN 2012-2016). UNFORTUNATELY, WE ARE OUT OF WARRANTY AND ARE FACING AN EXPENSIVE REPAIR. GIVEN THE NUMBER OF VEHICLES AFFECTED, WE WOULD EXPECT HONDA TO ISSUE A RECALL RATHER THAN A SERVICE BULLETIN. THIS IS DEFINITELY A HASSLE, ESPECIALLY WHEN ATTEMPTING TO LOAD ANYTHING INTO THE TRUNK, AND COULD REPRESENT A SIGNIFICANT SAFETY ISSUE IN THE EVENT OF A CRASH WHEN OTHER DOORS ARE INOPERATIVE.
Structure, Dec 17, 2018
AUTOMATIC SLIDING DOOR WOULD NOT CLOSE. WHEN ATTEMPTING TO MANUALLY CLOSE, DOOR COMPLETELY FEEL OFF TOP TRACK AND CAME OUT OF MIDDLE PANEL CAUSING SIGNIFICANT DAMAGE TO BODY OF CARMEL VEHICLE WAS NOT MOVING AND WAS PARKED IN A PARKING LOT
Other or unspecified, Nov 27, 2018
I'M VIEWING SAFETY RECALL: POWER SLIDING DOOR REAR LATCHES (SERVICE BULLETIN 18-128) AND BELIEVE THAT THE SAME REAR LATCH FAILURE IS OCCURRING WITH THIS EARLIER MODEL YEAR VERSION. THE BULLETIN WAS RELEASED RECENTLY FOR 2018 AND 2019 ODYSSEY'S. DAYS AGO MY VAN'S LEFT REAR POWER SLIDING DOOR WOULD NOT LATCH CLOSED. THE VEHICLE WAS STATIONARY. THE PRELIMINARY DIAGNOSIS AT THE DEALERSHIP WAS THE REAR LATCH COMPONENT 'WEARS OUT.' BASED ON THIS RECENT BULLETIN I BELIEVE THE RECALL SHOULD BE EXPANDED TO INCLUDE OLDER MODELS AS THE FAILURE TO LATCH CONDITIONS ON THE NEWER MODELS AND OLDER MODEL IN MY CASE ARE IDENTICAL AND THE SAME COMPONENT IS AT FAULT. THIS IS A MAJOR SAFETY ISSUE AS THESE DOORS ARE NOT FULLY MECHANICALLY LATCHING CLOSED.
Power train, Oct 30, 2018
TRANSMISSION IS RANDOMLY SLIPPING GOING 30 TO 40 MILES IN TRAFFIC. ISSUE STARTED AROUND 15K MILES, CURRENT MILES IS 30K MILES. SINCE THEN, WE HAVE HAD THIS EVENT FOR ABOUT 12 TIMES IN THE LIFETIME WE HAVE OWNED THIS NEW VEHICLE. WE HAVE TAKE OUR VEHICLE TO SURPRISE HONDA DEALER BUT UNABLE TO DUPLICATE ISSUE AND DO ANYTHING. DURING THIS EVENT, VEHICLE WILL SHAKE, MAKE NOISE AND STALL. WE HAVE TO GO TO THE SIDE OF THE ROAD AND RESTART ENGINE. LATELY, WE HAVE TO RESTART ENGINE 3 TIMES IN ORDER TO RESET ISSUE. WE FEEL THERE IS A HIGHLY SAFETY CONCERN WITH OUR VEHICLE ISSUE SINCE IT STALL BETWEEN TRAFFIC.
Steering, Service brakes, Oct 9, 2018
I WAS BRAKING ON THE FREEWAY DRIVING AT 65 MPH. WHEN I BRAKED THE STEERING SHAKES. THE CAR IS ALMOST 3 YEARS OLD WITH ONLY ABOUT 23,000 MILES ON IT. I WILL TAKE TO DEALER TO GET IT INSPECTED.
Engine, Sep 22, 2018
I BROUGHT MY CAR TO A STOP AT A VERY BUSY INTERSECTION LEADING TO A FOUR LANE ROAD AND THE CAR WANTED TO LUNGE FORWARD. I HAD TO ALMOST STAND ON THE BREAK TO STOP THE CAR AND THE ENGINE ROARED. I TURNED IT OFF. I THEN STARTED THE ENGINE AGAIN AND IT DID THE SAME THING. I WAITED A FEW MINUTES AND STARTED IT AGAIN. THIS TIME IT WAS OK. I HAD THIS HAPPEN LAST YEAR AND TOOK IT IN TO HONDA. THEY COULD FIND NO PROBLEM. THIS COULD CAUSE A CAR TO GO INTO TRAFFIC IF THE DRIVER WAS NOT PAYING ATTENTION.
Service brakes, Sep 15, 2018
WHEN DRIVING AT SPEEDS HIGHER THAN 50MPH THE MOMENT THE BRAKE IS APPLIED THE STEERING WHEEL AND WHOLE VEHICLE SHAKES. THE VEHICLE STARTED DOING THAT AFTER JUST BEING DRIVEN LESS THAN 12,000 MILES IT CURRENTLY HAS 17,890 MILES.
Other or unspecified, Sep 15, 2018
HEAD REST IS TILTED TO FAR FORWARD AND IS VISIBLY COMING OUT OF THE BACK OF THE SEAT. THE FORWARD TILT CAUSES NECK AND LOWER BACK PAIN. IT ALSO PUTS THE DRIVER AT RISK FOR A "HANGMAN'S FRACTURE" OF THE NECK DURING AN ACCIDENT. DEALER SAID IT'S NOT COVERED UNDER WARRANTY AND TO CONTACT AMERICAN HONDA.
Power train, Aug 23, 2018
THE PROBLEM STARTS WHEN SHIFTING FROM FIRST GEAR TO SECOND GEAR WHILE DRIVING AND WHILE SLOWING DOWN TO A FULL STOP. THE VAN JOLTS/ JERK. I WENT TO KUNI HONDA CENTENNIAL, CO. WHERE THEY VISUALLY INSPECTED AND TWO DIFFERENT TECHS TEST DROVE WITHOUT EXPERIENCING THE JOLTING. THE DRIVE HOME WAS WITHOUT INCIDENT. THE NEXT MORNING MY WIFE EXPERIENCED THE SAME JOLTING / JERKING ON UPSHIFT AND DOWNSHIFT. THIS PROBLEM IS SCARY SPECIALLY WHEN YOUR DRIVING ALONG THE FREEWAY AND STARTS JERKING. THE SAFETY OF THE PEOPLE INSIDE THE VAN IS NOW UNSAFE AND IN QUESTION. HELP!!! THE DEALERSHIPS DON'T KNOW THE SOLUTION SO WE'RE ALL DEPENDENT ON HONDA MANUFACTURING ENGINEERS TO CREATE AND DISTRIBUTE A SERVICE BULLETIN NOW BEFORE SOMEONE GETS HURT! MILEAGE OF FIRST INCIDENT: 25,440
Air bags, Aug 17, 2018
WHILE SLOWLY DRIVING OVER A SET OF UNDULATIONS IN A BUSINESS PARKING LOT, THE VAN CAME DOWN ON ONE OF THE UNDULATIONS AND DEPLOYED THE PASSENGER SIDE AIR CURTAINS AND PASSENGER SEAT AIRBAGS. THIS IS A VMI CONVERTED MOBILITY VAN. BECAUSE THE VAN IS LOWER TO THE GROUND AND HEAVIER, IT DID DAMAGE TO THE BOTTOM OF THE VAN. BECAUSE OF THE LOW SPEED OF TRAVEL, AND THE NATURE OF THE VAN COMING DOWN ON THE UNDULATIONS (NOT SIDE IMPACT) THE AIRBAGS SEEMED TO HAVE DEPLOYED WITHOUT CAUSE. I AM CONCERNED THAT IF WE ARE DRIVING AND HIT A POTHOLE, THE AIRBAGS MAY DEPLOY. MY WIFE IS A PARAPLEGIC AND SHE WOULD BE TRAPPED IN THE VAN BECAUSE THE RAMP WILL NOT DEPLOY.
Power train, Jul 27, 2018
THE PROBLEM STARTS WHEN I'M SHIFTING FROM FIRST GEAR TO SECOND GEAR WHILE DRIVING AND WHILE SLOWING DOWN TO A FULL STOP. THE VAN STARTS JERKING, SPECIALLY IN UPHILL. I WENT TO HONDA BUENA PARK AND THEY REPLACE THE PRESSURE SWITCH UNDER WARRANTY. I PICKED UP THE VAN AND AFTER 1 DAY THE PROBLEM STARTS AGAIN. THIS PROBLEM IS SCARY SPECIALLY WHEN YOUR DRIVING ALONG THE FREEWAY AND STARTS JERKING. THE SAFETY OF THE PEOPLE INSIDE THE VAN IS NOW UNSAFE.
Engine, Fuel/propulsion system, Jul 14, 2018
WORKMANSHIP BY HONDA SERVICE AND REPAIR CAUSED CONSEQUENTIAL DAMAGE TO MY ODYSSEY 2016 CAR, WITH LESS THAN 32K MILES FOR NOW. VEHICLE WAS TIMELY SERVICED /REPAIRED BY FIESTA HONDA 6 TIMES IN LESS THAN 1.7 YEARS. REGISTERED A CASE WITH AMERICAN HONDA TO OFFER COMPLETE REPAIR, EXTENDED BUMPER TO BUMPER WARRANTY AND OUT OF THE POCKET EXPENSES. AMERICAN HONDA AND FIESTA HONDA REFUSED TO TAKE CARE OF THE EXTENDED WARRANTY AND OUT OF THE POCKET EXPENSES AND THEY HAVE COVERED UP THE CASE AND THEIR MISTAKES, THROUGH JUST BLAME GAME. PER DAVID HONDA FRISCO, WHO CHECKED THE VEHICLE INITIALLY -"'CYLINDER BLOCK ASSEMBLY: P3400/P3497 VALVE PAUSE STUCK OFF. CHECKED FOR LOW OIL AND OIL LEVEL WAS OVER FULL. ALSO FOUND BURNT OIL/SLUDGE STUCK ALL OVER DIP STICK. REMOVED VALVE COVERS AND REAR SPOOL VALVE ASSEMBLY AND FOUND OIL PASSAGE IN SPOOL. ASSEMBLY CLOGGED DUE TO NEGLIGENCE. OIL IS VERY DIRTY DUE TO OIL NOT BEING CHANGED CONSISTENTLY .' , WHEN THE ENGINE LIGHT ON MAY LAST WEEK, I BROUGHT IT TO DAVID HONDA FRISCO, FROM FRISCO, FIESTA HONDA HONDA TOWED THE VEHICLE TO SAN ANTONIO AND MANIPULATED THE CASE BY AMERICAN HONDA AND FIESTA HONDA. AMERICAN HONDA CASE MANAGER WAS VERY RUDE AND ARROGANT HANDLING THE CASE. AMERICAN HONDA AND FIESTA HONDA IS NOT EXPLAINING WHAT THEY HAVE DONE TO THE VEHICLE, THEY JUST SAY READY TO PICK UP. PROBABLY A MIRACLE HAPPENED TO THIS VEHICLE, HOW CAN WE TRUST THIS VEHICLE, FIESTA HONDA AND AMERICAN HONDA.
Visibility/wiper, Jun 24, 2018
THE BACK WINDSHIELD EXPLODED FOR NO REASON. THE CAR WAS PARKED AND NOT STRUCK BY ANY OBJECTS. POLICE INVESTIGATED AND FIRST POINTED OUT THAT IT LOOKS LIKE IT EXPLODED OUTWARD, FROM THE INSIDE RATHER THAN BEING HIT. TWO HOLES WHERE GLASS FELL OUTSIDE THE VEHICLE, BUT IT IS CLEARLY BOWING OUTWARD
Structure, Jun 21, 2018
WHEN STATIONARY IN SLIGHT INCLINE DRIVEWAY, OPENING DOOR ON DRIVER SIDE PASSENGER IT BEEPS LIKE SOMETHING IS IN WAY THEN CLOSES. HAPPENS EVERYDAY THAT I DRIVE IT. IT HAS ALMOST CRUSHED MY KIDS LEG A FEW TIMES. IT DOES NOT STOP UNLESS IT HITS SOMETHING HARD LIKE YOU. I HAVE BROUGHT IT TO 2 HONDA DEALERSHIPS 4 TIMES AND ALSO CONTACTED HONDA CORPORATE AND IT IS STILL NOT FIXED.
Tires, Jun 4, 2018, fire
BLOWOUT ON THE SIDEWALL WITH 6 EVENLY SPACED CIRCULAR HOLES WHILE DRIVING ON KANSAS TURNPIKE.
Electrical system, Engine, May 21, 2018
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO DELLA HONDA (702 NY-3, PLATTSBURGH, NY 1290 (518) 563-7686), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE TECHNICIAN INFORMED THE CONTACT THAT THE IGNITION HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.
Other or unspecified, May 18, 2018
EXPLODING SUNROOF. I WAS DRIVING TO WORK EARLY ONE MORNING AND I HEARD A LOUD BANG/POP THEN IMMEDIATELY HEARD AIR AS IF MY SUNROOF WAS OPEN. I VERY CAREFULLY OPENED MY SLIDER AND SAW THAT MY SUNROOF HAD A HUGE HOLE IN IT. THANK GOODNESS THE GLASS WAS ON THE SLIDER BECAUSE HAD THE SLIDER BEEN OPEN- THE GLASS WOULD HAVE SHATTERED EVERYWHERE AND HIT MY THREE CHILDREN. I TOOK IT TO HONDA AND NOTHING WAS COVERED. I HAD TO PAY OUT OF POCKET TO COVER THIS WHEN I DID NOTHING TO THE CAR. IT SOUNDED LIKE A GUNSHOT. I WAS DRIVING ON THE CROSSTOWN TOP DECK IN TAMPA FLORIDA WITH NOTHING AROUND WHEN I HEARD THE LOUD BANG. THERE WAS NOTHING THAT COULD HAVE HIT MY CAR IN THAT DIRECTION AS HONDA SAID THAT WAS WHAT HAD TO HAVE HAPPENED BECAUSE THEY HAD NEVER HEARD OF THIS BEFORE.
Electrical system, Structure, Apr 30, 2018
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE THE VEHICLE WAS STATIONARY, THE REAR PASSENGER SIDE SLIDING DOOR CLOSED ABRUPTLY ON ITS OWN, AND DID NOT RECOGNIZE THAT THE CONTACT WAS EXITING THE VEHICLE. THE CONTACT STATED THAT THE SLIDING DOOR KNOCKED HER ONTO THE GROUND. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 16,029.
Electrical system, Fuel/propulsion system, Apr 20, 2018, crash, fire
TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.
Electrical system, Structure, Apr 20, 2018
TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Seats, Apr 20, 2018
RE RECALL 17V-725 - YOU AND AMERICAN HONDA SENT A LETTER IN APRIL 2018 STATING THE FIX WAS READY AND SHOULD ONLY TAKE (APPROXIMATELY) 30 MINUTES. WE CONTACTED GERALD JONES HONDA IN EVANS, GA AND MADE AN APPOINTMENT, AT WHICH TIME WE WERE TOLD TO EXPECT MORE LIKE 1.5-2 HOURS. WE THEN CALLED AMERICAN HONDA AT (888) 234-2138 TO COMPLAIN THAT WE WERE QUOTED 2 HOURS FOR A 30-MINUTE FIX. AMERICAN SAID THAT A CASE MANAGER LOOKED AT MY QUESTION, CONTACTED GERALD JONES AND WAS TOLD IT WOULD BE MORE LIKE 1-1.5 HOURS SO AMERICAN WOULD NOT TELL LOCAL GERALD JONES TO DO IT FASTER OR TO MAKE A LOANER VEHICLE AVAILABLE; AMERICAN HONDA BASICALLY SAID THEY DON'T HAVE TO OVERSEE THE EFFECTIVENESS OF SERVICE BY INDEPENDENT LOCAL DEALERS IN ACCOMPLISHING THE RECALL YOU BOTH SAID SHOULD TAKE ONLY 30 MINUTES. WE ARRIVED TO APPOINTMENT EARLY AND HAD TICKET SUBMITTED EVEN BEFORE APPOINTMENT TIME. MY WIFE AND KID THEN JUST SAT IN WAITING ROOM FOR 1.5 HOURS WITH NOBODY GIVING ANY UPDATES UNTIL SOMEONE ASKED IF EVERYONE WAS OK TO WHICH MY WIFE RESPONDED THAT SHE WANTED AN UPDATED ON OUR VAN. 15 MINUTES LATER, THAT PERSON STILL HADN'T RETURNED WITH AN UPDATE SO MY WIFE WENT OUT TO SERVICE AREA TO GET HER OWN UPDATE. IT'S FINALLY DONE AS OF ALMOST 2 HOURS AFTER APPOINTMENT TIME, BUT NEEDS SOME FINAL PAPERWORK. SHE IS THEN ESCORTED 1/2 WAY TO VAN AND SHOWN WHERE IT IS. SHE ARRIVES AT VAN WITH KID IN TOW ONLY TO LEARN FOR THE FIRST TIME THAT THE TWO CHILD CAR SEATS HAVE BEEN REMOVED AND LEFT IN THE TRUNK. NOBODY GAVE A HEADS UP. NOBODY OFFERED TO GIVE HER ASSISTANCE TO GET THE CAR SEAT INSTALLED WHILE ALSO WRANGLING THE TODDLER. SO, IN SUM, IS IT APPROPRIATE FOR GERALD JONES HONDA IN EVANS, GA TO MAKE A RECALL CUSTOMER SIT AROUND WAITING FOR MORE THAN 2 HOURS BEFORE FINALLY DRIVING OFF FOR A RECALL THAT NHTSA AND AMERICAN HONDA REPRESENTED IN THEIR APRIL 2018 LETTER SHOULD ONLY TAKE 30 MINUTES? NO
Seat belts, Seats, Apr 16, 2018
THERE WAS AN RECALL, RECALL NUMBER 17V-725, BUT THE DEALER OR MANUFACTURER CLEARLY DIDN'T MENTION WHEN THEY WILL ASK US TO GET THE VEHICLE INTO THE LOCAL DEALER FOR REPAIR. WE DIDN'T EVEN RECEIVE ANY PHONE CALL FROM LOCAL DEALER ASKING US TO COME IN AND GET THE VEHICLE REPAIRED.