2000 Jeep Cherokee
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 1,829 owner complaints filed for this model year. This is the 2nd highest complaint count among 12 Cherokee model years with reports.
Of the 2000 reports, 136 involved a crash and 58 involved a fire. 118 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN AJ MOTORSPORT COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
AJ MOTORSPORT WILL NOTIFY OWNERS AND OFFER REIMBURSEMENT FOR THE LAMPS. THE RECALL BEGAN ON JULY 31, 2006. OWNERS MAY CONTACT AJ MOTORSPORT AT 626-618-2026.
Campaign 06E065000 on NHTSA.gov
Exterior lightingMar 23, 2006
CERTAIN PRO-A MOTORS CORNER LAMPS, TURN SIGNALS, AND HEADLIGHTS SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES LISTED ABOVE. SOME COMBINATION LAMPS THAT ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH WITHOUT WARNING.
PRO-A MOTORS WILL NOTIFY OWNERS AND OFFER TO REPURCHASE THE LAMPS. THE RECALL BEGAN ON APRIL 3, 2006. OWNERS MAY CONTACT PRO-A MOTORS AT 323-838-2988.
Campaign 06E026000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Representative owner complaints
1,829 reports, newest first.
Service brakes, Hydraulic, May 29, 2004
ROTORS ON VEHICLE WARPED AT 14,000 MILES. DEALER REPLACED THEM. NOW AFTER ANOTHER 14,000 MILES THEY ARE WARPED AGAIN. DEALER SAYS THEY ARE HAVING NUMEROUS COMPLAINTS REGARDING WARPED ROTORS. THIS IS A SEVERE SAFETY ISSUE. WHEN BRAKING THE VEHICLE, STEERING WHEEL AND BRAKE PEDAL SHAKE AND SHIMMY EXCESSIVELY MAKING IT DIFFICULT TO CONTROL THE VEHICLE. DEALER WON'T REPAIR UNLESS I PAY FOR IT. CHRYSLER CUSTOMER SERVICE WON'T ASSIST, THEY SAY WRITE A LETTER TO LET US KNOW. AFTER FINDING THIS WEBSITE I AM THOROUGHLY DISGUSTED WITH CHRYSLER'S LACK OF CONCERN FOR THIS SAFETY ISSUE. WILL CHRYSLER WAIT UNTIL THERE IS A FATALITY BEFORE THEY ISSUE A RECALL? NO MORE CHYRSLER PRODUCTS IN THIS HOUSEHOLD. *LA
Service brakes, Hydraulic, May 28, 2004
ROTOR ARE WARPING AT 15,000 MILE INTERVALS. DEALER SAYS THEY ARE HAVING NUMEROUS COMPLAINTS REGARDING WARPED ROTORS. THIS IS A SEVERE SAFETY ISSUE. WHEN BRAKING THE VEHICLE, STEERING WHEEL AND BRAKE PEDAL SHAKE AND SHIMMY EXCESSIVELY. DEALER REPLACED ROTORS AT 14,804 MILES. VEHICLE NOW HAS 31,255 MILES AND EXACT SAME PROBLEM IS OCCURRING. DEALER WON'T REPAIR UNLESS I PAY FOR IT. CHYRSLER CUSTOMER SERVICE WON'T AUTHORIZE ANY REPAIR, JUST SAID WRITE A LETTER. DISGUSTED WITH CHRYSLER AFTER SEEING THIS WEBSITE. WILL CHRYSLER WAIT UNTIL THERE IS A FATALITY BEFORE THEY PUT IN A RECALL? NO MORE CHRYSLER VEHICLES IN THIS HOUSEHOLD. *LA
Service brakes, Air, May 27, 2004
BAD STEERING VIBRATION WHEN BRAKING AT HIGHWAY SPEED. HAVE ONLY 36,000 MILES AND HAVE REPAIRED THIS PROBLEM 4 TIMES NOW AT THE DEALERSHIP SINCE I BOUGHT JEEP NEW IN 2000. *MR
Service brakes, Hydraulic, May 25, 2004
WHEN THE BRAKES WERE APPLIED THEY PULSATED, THIS CAUSED EXTENDED STOPPING DISTANCE. PLEASE PROVIDE MORE INFORMATION. *JB
Suspension, May 25, 2004
AT SPEEDS BETWEEN 50MPH AND 60MPH, FRONT END OF VEHICLE AND STEELING WHEEL SHAKES VIOLENTLY. HAVE CHANGED TIRES, BRAKES, HAD TIRES BALANCED, AND FRONT END ALIGNED. THE CAUSE IS THOUGHT TO SUSPENSION OR BEARING ACCORDING TO ALL MECHANICS THAT LOOK AND DRIVE IT. NO ONE KNOWS FOR SURE, ONLY THAT THE MECHANICS SAY THAT THIS YEAR CHEROKEE, IS KNOWN FOR THIS, AND THEY HAVE ALL SAID THERE IS NO KNOWN INVESTIGATION ABOUT THIS DANGER IN PROGRESS. FROM WHAT I HAVE READ AT THIS SITE ALONE, I AM CURIOUS AS TO WHY THERE IS NO INVESTIGATION REGARDING THIS PROBLEM WITH THE FRONT END...
Seats, May 20, 2004
VEHICLE WAS TAKEN TO THE DEALER FOR A ROUTINE INSPECTION. WHILE OPENING THE DRIVER'S DOOR CONSUMER NOTICED THAT THE DRIVER SEAT BROKE. WHILE AT DEALER, MECHANIC DETERMINED THAT THE FRAME AND BRACKET NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK
Service brakes, Hydraulic, May 19, 2004
WHILE DRIVING 35 MPH VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER MAINTAINED CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BRAKE ROTORS NEEDED TO BE REPLACED DUE TO CORROSION. MECHANIC REPLACED THE ROTORS SEVEN TIMES, BUT PROBLEM RECURRED. *AK
Steering, Power train, May 19, 2004
CONSUMER COMPLAINED ABOUT STEERING PROBLEMS. THERE WAS A HONKING NOISE WHEN THE STEERING WHEEL WAS TURNED. INTERMITTENTLY STEERING WHEEL MADE A POPPING NOISE WHILE DRIVING, ESPECIALLY WHEN TURNING, AND THE STEERING WHEEL FAILED TO GO IN THE LOCKED POSITION WHEN THE VEHICLE WAS TURNED OFF. DEALERSHIP DIDN'T KNOW WHAT CAUSED THESE PROBLEM,BUT THERE WAS A TECHNICAL SERVICE BULLETIN ON EACH OF THEM. ALSO, FRONT DRIVE AXLE MADE A WINING NOISE WHILE DRIVING. *AK
Service brakes, Hydraulic, Equipment, May 19, 2004
WHILE I AM GENERALLY VERY SATISFIED WITH MY 2000 JEEP GRAND CHEROKEE, I AM WRITING TO COMPLAIN ABOUT A CHRONIC PROBLEM I HAVE EXPERIENCED. IN 2000, WHEN THE VEHICLE WAS VERY NEW, I NOTICED VIBRATION IN THE STEERING WHEEL. MY JEEP WAS REPAIRED FOR WARPED ROTORS AND THE BRAKE PADS WERE REPLACED AND THE ROTORS CUT. THEN, IN 03/02, I HAD THE SAME PROBLEM AND THE VEHICLE WAS REPAIRED FOR THE SECOND TIME. THEN AGAIN IN 03/03, THE SAME PROBLEM! THIS TIME, THE FOLKS AT RAMSEY JEEP TOLD ME THAT THEY WERE INSTALLING A "KIT" THAT WOULD SOLVE THE PROBLEM FOR GOOD. AT THIS TIME, I WAS VERY HAPPY TO KNOW THAT JEEP REALIZED THE PROBLEM AND THOUGHT MY TROUBLES WERE OVER. NOW IN 04/04, I AM SORRY TO REPORT THAT I AM EXPERIENCING THE SAME VIBRATION IN THE STEERING WHEEL AND I DON'T NEED THE TECHNICIANS AT JEEP TO TELL ME WHAT THE PROBLEM IS. THE ROTORS WILL REQUIRE REPLACEMENT FOR THE FOURTH TIME IN $60000 MILES. *AK
Engine and engine cooling, Power train, Electrical system, May 19, 2004
SUDDEN LOSS OF POWER ON THREE OCCASIONS. WHILE DRIVING AT HIGHWAY SPEEDS, VEHICLE INSTANTLY LOOSES ALL POWER. OBVIOUS PROBLEMS NAVIGATING TO SHOULDER ON MULTILANE HIGHWAY IN TRAFFIC. COULD EASILY BE STRANDED IN LANE. DIFFICULTY STEERING. REQUIRES TOWING. HAS OCCURRED THREE TIMES IN LAST TWO YEARS, TWICE IN LAST MONTH. FIRST TIME, REPLACED COMPUTER. SECOND TIME, REPLACED TRANSMISSION SENSOR. THIRD TIME, UNDETERMINED. *AK
Fuel system, Other, May 18, 2004
THE GAS GAUGE REGISTERED A FALSE READING OF THE GASOLINE WHICH CAUSED THE VEHICLE TO RUN OUT OF GAS. THE DRIVER DROVE THE VEHICLE TO THE DEALER. THE MECHANIC INFORMED THE DRIVER THAT THE FUEL GAUGE SYSTEM NEEDED REPLACING DUE TO A WORN SENSOR. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Service brakes, Hydraulic, May 17, 2004
THE VEHICLE HAD AN ONGOING PULSATION PROBLEM WITHIN THE BRAKE PEDAL WHEN IT WAS DEPRESSED. THE TECHNICAL SERVICE BULLETIN 0500302RB DEALT WITH THIS ISSUE, AND STATED THAT THE FRONT ROTORS SHOULD BE REPLACED BECAUSE THEY WARPED. THE DEALERSHIP REPLACED THE ROTORS. THE PULSATION RECURRED WITHIN 7000 MILES, AND ROTORS WERE TURNED. THE PULSATION RECURRED WITHIN 10,000 MILES. THEN THE FRONT ROTORS AND CALIPERS WERE REPLACED. PULSATION RECURRED WITHIN 10,000 MILES. *AK *NM *SC
Service brakes, Hydraulic, Equipment, May 13, 2004
I OWN A JEEP GRAND CHEROKEE LIMITED W/ 36,000 MILES BRAKES PULSATE AT 40 MPH AND ALMOST OUT OF CONTROLL @ 55 MPH AND OVER WHEN APPLYING BRAKES. ALMOST SIDE SWIPED A BUS WITH MY CHILD IN CAR TO KEEP IT ON THE ROAD. HAVE RETURNED TO DEALER ( JOHN IRISH AUTO PLAZA SAN RAFAEL CA) JIM GRAVES HAS BEEN VERY UNDERSTANDING. ITS NOT THE DEALER I AM UPSET IT IS WITH CHRYSLER/ DAIMLER!!! THEY HAVE A SERIOUS PROBLEM , ARE THEY WAITING FOR SOMEONE TO DIE!!! THEY REPLACE WITH THE SAME DEFECTIVE ROTORS THEY SHOULD PROVIDE ANOTHER BRAKE ROTOR SYSTEM TO SEE IF IT TAKES CARE OF THE PROBLEM. I HEAR STILLEN HAS SOMETHING THAT MAY WORK. HISTORY: 8181 MILES BRAKES SHIMMY; EXCESSIVE RUN OUT, 9377 MILES REPLACE FRONT ROTORS, 15832 MILES FRONT & REAR HAVE EXCESSIVE RUN OUT RESURFACED F & R ROTORS,21293 MILES SHIMMY EXCESSIVE RUN OUT; REPLACED FRONT CLIPPERS & ROTORS, 26,133 MILES F & R ROTORS HAVE RUN OUT, 28921 MILES VIBRATION F & R ROTORS HAVE EXCESIVE RUN OUT; RESURFACES F & R ROTORS. 29450 NEED REAR BRAKES, 29492 MILES REPLACED REAR BRAKES AND ROTORS. 33101 MILES SHIMMY VIBRATION F & R ROTORS HAVE EXCESSIVE RUN OUT. RESURFACED F & R ROTORS. 36202 MILES VIBRATIONS AGAIN TAKING BACK TO DEALER. MANAGER AGREED THIS IS REALLY BAD! *AK
Service brakes, Hydraulic, May 12, 2004
WHEN PRESSING ON THE BRAKE PEDAL AT ANY SPEED VEHICLE VIBRATED FROM THE FRONT END. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION, AND MECHANIC I DETERMINED BOTH FRONT ROTORS FAILED. THE CONSUMER STATED THAT FRONT ROTORS WERE REPLACED OVER NINE TIMES, STARTING AT 5,000 MILES OF OWNING THE VEHICLE ,AND CURRENTLY THE VEHICLE WAS AT 36,202 MILES. CONSUMER INFORMED CHRYSLER ON TWO OCCASIONS ABOUT THIS ISSUE. *AK
Fuel system, Gasoline, Equipment, May 11, 2004
AFTER HAVING A FUEL PUMP REPLACED FOR SLOW STARTING, OUR 2000 JEEP GRAND CHEROKEE BEGAN SUDDENLY ACCELLERATING FOR NO REASON OR PATTERN (BUT MOSTLY AT STARTUP). WE TOOK THE AUTO TO THE LOCAL JEEP DELERSHIP IN BRIGHAM --- WHERE IT IS NOW. WE TOLD THEM WE WERE CONCERNED ABOUT SAFTEY BECAUSE OF THE NEWS COVERAGE OF A SIMILAR JEEP UNEXPECTADLY ACCELLERATING, JUMPING A CURB AND HITTING 3 PEOPLE IN SLC. IN LOOKING AT THE INTERNET, WE FOUND SEVERAL SIMLAR SAFTEY COMPLAINTS AND THAT JEEP(CHRYSLER/DEMLER) HAS DETERMINED THERE IS NOT ENOUGH OF A PATTERN TO ADDRESS THE ISSUE. I CAN EASILY SEE HOW THIS PROBLEM COULD HAVE SEVERE AND DIRE RESULTS AND SHOULD BE INVESTIGATED
Service brakes, Hydraulic, May 11, 2004
WHILE APPLYING THE BRAKES PEDAL PULSATED, AND STEERING WHEEL SHOOK. DRIVER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC REPLACED THE BRAKE PADS AND BOTH FRONTAL ROTORS. *AK
Service brakes, Hydraulic, May 10, 2004
STEERING WHEEL SHAKES WHEN YOU APPLY BRAKES, AND AT THE SAME TIME IT MAKE A WEIRD PULSATION. CHRYSLER MADE ME REPLACE A PART AND THE CAR KEEPS HAVING THE SAME PROBLEM OVER AND OVER AND I HAVE TO KEEP PAYING TO HAVE PARTS REPLACED. *LA
Service brakes, Hydraulic, May 7, 2004
WHEN APPLYING BRAKES THE VEHICLE'S FRONT END SHIMMIED, THE PEDAL PULSATED AND THE STEERING WHEEL SHOOK. *MR THE VEHICLE WAS TAKEN TO SEVERAL DIFFERENT DEALSER BUT NONE WERE ABLE TO PERMANENTLY REPAIR THE PROBLEM. *NM
Service brakes, Hydraulic, May 7, 2004
2000 JEEP GRAND CHEROKEE LIMITED HAS A DEFECTIVE ENGINE. (NAR). *MR WHILE BRAKING THE FRONT END VIBRATED. THE DEALER INDICATED THAT THE MANUFACTURER IS AWARE OF THE PROBLEM AND WOULD RESURFACE THE ROTORS UNDER WARRANTY. AT 26500 MILES THE ROTORS FAILED AGAIN AND THIS TIME THE WERE REPLACED. AT 49000 MILES THE PROBLEM RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO SUGGESTED THAT THE PARTS USED WERE OF POOR QUALITY. THE MANUFACTURER REFUSED TO PAY TO REPLACE THE PARTS BECAUSE THE VEHICLE WAS OUT OF WARRANTY. *NM * CB
Service brakes, Hydraulic, May 4, 2004
WHILE BRAKING BRAKE ROTORS CAUSED VEHICLE TO SHIMMY/ VIBRATE. DEALERSHIP REPAIRED THE ROTORS FIVE TIMES, BUT PROBLEM RECURRED. *AK
Service brakes, Hydraulic, May 4, 2004
I HAVE EXPERIENCED STEERING WHEEL SHAKING WHILE BRAKING ON THE HIGHWAY. AT FIRST I THOUGHT IT WAS DUE TO THE ROAD, BUT IT HAS BEEN RECURRENT. I WILL HAVE TO GET THE FRONT BRAKES REPAIRED.*AK
Power train, Vehicle speed control, Apr 29, 2004, crash
THE VEHICLE SLIPPED OUT OF GEAR WHEN THE CONSUMERS FOOT WAS NOT ON THE BRAKE. THE VEHICLE ALSO HAD A PROBLEM WITH SUDDEN AND UNEXPECTED ACCELERATION. *JB THE VEHICLE CRASHED INTO ANOTHER VEHICLE IN REVERSE THEN HIT A STEEL POLE WHICH STOPPED THE VEHICLE. THE CONSUMER REQUESTED REIMBURSEMENT. *SC *JB
Service brakes, Hydraulic, Apr 25, 2004
I HAVE A 2000 JEEP WITH RECURRING PROBLEMS WITH WHAT I AM TOLD ARE THE BRAKE ROTORS. THEY APPARENTLY KEEP WARPING, CAUSING MODERATE TO SEVERE SHIMMYING WHEN BRAKING AT HIGHER SPEEDS AND PULSATING WHEN BRAKING AT LOWER SPEEDS. AT 10,531 MILES I BROUGHT THE CAR IN. THEY RESURFACED THE ROTARS WHICH THEY CLAIM THE MANUFACTURER CLAIMED WOULD FIX THE PROBLEM. THEN AT 26,579 MILES I WAS BACK AT THE DEALER. THEY TOLD ME THE MANUFACTURER HAD A DIFFERENT SOLUTION. THEY REPLACED THE ROTORS, BRAKES AND CALIPERS. I WAS SKEPTICAL THAT THEY WERE REPLACING A DEFECTIVE PART WITH THE SAME DEFECTIVE PART. I TOLD THEM I HAD A 1995 GRAND CHEREKEE THAT HAD OVER 100 THOUSAND MILES AND NEVER HAD ANY PROBLEM WITH ROTARS SO WHY DIDN'T THE MANUFACTURER JUST USE THE 1995 PART BUT, AGAIN, I WAS ASSURED THE NEW ROTARS WERE DIFFERENT AND DEFECT FREE. NOW I HAVE 49,000 MILES ON THE CAR AND IT IS AGAIN AT THE DEALER FOR THE SAME PROBLEM. THE DEALER AND MANUFACTERER SAY THEY WILL NOT MAKE ANY FURTHER REPAIRS.THE SERVICE MANAGER TOLD ME I HAD THREE OPTIONS. ONE,THEY WOULD REPLACE THE ROTARS FOR $240.00. TWO,DO NOTHING BECAUSE THE MANUFACTURER ASSURES ME THAT THE PROBLEM DOES NOT EFFECT SAFETY OR MAINTENANCE FOR ANY OTHER PARTS ON THE VEHICLE.(WHICH BY THE WAY I FIND TO BE A LUDICROUS STATEMENT AND A CALLOUS DISREGARD FOR THE SAFETY OF THEIR OWN CONSUMERS LET ALONE OTHERS ON THE ROAD SINCE THE CAR BECOMES VERY HARD TO CONTROL WHEN THE FRONT END IS SHAKING VIOLENTLY) AND THIRD, I COULD BUY THE PART FROM A NON-DEALER AT AFTER MARKET PRICES AND GET ROTARS MADE OF A DIFFERENT AND PRESUMABLY STRONGER MATERIAL. NONE OF THESE OPTIONS WERE APPEALING SINCE EXPERIENCE WITH TWO JEEPS PRIOR TO THIS ONE DICTATED THAT THIS WAS NOT NORMAL WEAR AND TEAR, HAD NOTHING TO DO WITH MY DRIVING, AND WAS CLEARLY A DEFECTIVE PART. *AK
Engine and engine cooling, Apr 21, 2004
WHILE IDLING AT A STOP LIGHT VEHICLE STALLED. DEALER WAS NOT ABLE TO DUPLICATE OR RESOLVE PROBLEM. *AK
Service brakes, Hydraulic, Apr 21, 2004
WHILE APPLYING THE BRAKES VEHICLE SHOOK AND VIBRATED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT BRAKE PADS AND BOTH FRONT BRAKE ROTORS NEEDED TO BE REPLACED. *AK