2014 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 2,647 owner complaints filed for this model year. This is the highest complaint count among 12 Cherokee model years with reports.
Of the 2014 reports, 56 involved a crash and 16 involved a fire. 39 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Power train, automatic transmissionJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Campaign 19V447000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, automatic transmissionJul 12, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep Renegade, RAM ProMaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions. The transmission sensor clusters may have insufficient crimps in the transmission wire harness, and as a result, the transmission may unexpectedly shift to neutral. On August 29, 2016 Chrysler added the 2016 Fiat 500X vehicles to this recall.
If the vehicle unexpectedly shifts to neutral, there is an increased risk of a crash.
Chrysler will notify owners, dealers will reprogram the Powertrain Control Module and the Transmission Control Module and if necessary replace the transaxle range sensor wire harness, free of charge. The recall began on November 7, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S55.
Campaign 16V529000 on NHTSA.gov
Visibility, windshield wiper/washerAug 12, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014 Jeep Cherokee vehicles manufactured January 4, 2013, to July 11, 2014. Use of the front windshield wipers on dry glass may cause damage to the body control module (BCM).
BCM damage may result in the failure of the windshield wipers, impairing the driver's vision and increasing the risk of a vehicle crash.
Chrysler will notify owners, and dealers will install a ground strap to protect the BCM from damage, free of charge. Owners were notified of the recall on October 7, 2015. The recall began on December 15, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R39.
Campaign 15V509000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Structure, body, hatchback/liftgateJun 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 4, 2013, to February 18, 2015 and equipped with a Power Liftgate option. In the affected vehicles, water may enter the Power Liftgate Control Module and cause a high resistance short circuit in the module.
A short circuit in the liftgate control module may result in a fire.
Chrysler will notify owners, and dealers will inspect the power liftgate control module and connectors for corrosion, substitute a bolt for the threaded grommet installed to seal an attachment point used in non-power liftgate vehicles and cover the power liftgate control module in a foam water shield, free of charge. The recall began on October 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R27. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V393000 on NHTSA.gov
Air bags, side/windowJan 28, 2015
Chrysler is recalling certain model year 2014-2015 Jeep Cherokee vehicles manufactured January 1, 2013, to November 19, 2014. The affected vehicles may experience unintended side curtain and seat air bag deployment during vehicle operation.
If the air bags deploy unexpectedly during vehicle operation, it can increase the risk of personal injury and increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the occupant restraint control module software, free of charge. The recall began on March 4, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R05.
Campaign 15V041000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Representative owner complaints
2,647 reports, newest first.
Fuel/propulsion system, Nov 26, 2018
I FILLED MY GAS TANK UP, DROVE IT ABOUT A MILE DOWN THE ROAD, PULLED INTO MY PARKING SPOT, AND THE BRAKES AND STEERING WHEEL LOCKED. ON THE SCREEN IS SAID 'PRESS BRAKE AND PUT INTO GEAR'. THE BREAKS WERE LOCKED AND IT WAS ALREADY IN DRIVE TO I PUT IT IN PARK AND TURNED THE VEHICLE OFF AND BACK ON. I WAS ABLE TO FINISH PULLING INTO MY PARKING SPOT AND IT SEEMED TO BE FINE. MY HUSBAND GOT INTO THE CAR AND EVERYTHING SEEMED TO BE OKAY WITH IT AND HE DECIDED TO DRIVE IT RIGHT DOWN THE ROAD AND SEE WHAT WAS GOING ON WITH IT. ABOUT 3 MILES DOWN THE ROAD, HE WAS GOING THE SPEED LIMIT, 45 MPH, AND THE ENTIRE VEHICLE COMES TO A STOP IN THE MIDDLE OF AN INTERSECTION, THE BRAKES LOCK, THE STEERING WHEEL LOCKS AND THE ENGINE CUT OFF AND THE SCREEN SAID SERVICE TRANSMISSION AND THE CHECK ENGINE LIGHT CAME ON. WE HAD IT TOWED TO THE JEEP DEALERSHIP AND THEY SAID THE CODE WAS FOR A FUEL PUMP. WE WERE TOLD THIS WAS CURRENTLY UNDER INVESTIGATION AND WAS A BIG ISSUE WITH THESE MODELS. THEY SAID IT NEEDS A NEW FUEL PUMP AND EVAC SYSTEM.
Power train, Nov 26, 2018
NOTICED TRANSMISSION SLIPS OCCASIONALLY WHEN I SHIFT FROM PARK TO DRIVE AND BEGIN TO ACCELERATE.
Engine, Nov 26, 2018
CHECK ENGINE LIGHT CAME ON. HAD COMPUTER SCANNED. CODE P0520 ENGINE OIL SENSOR FAILURE WAS DETECTED. CALLED JEEP WARRANTY DEPARTMENT AND THEY SAID THE REPAIR WAS NOT COVERED BY POWERTRAIN WARRANTY. THIS SENSOR IS LOCATED UNDER THE PLENUM AND INTAKE MANIFOLD WHICH BOLTS TO THE ENGINE HEADS. THIS VEHICLE ONLY HAS 30,000 MILES ON IT.
Power train, Nov 24, 2018
SERVICE TRANSMISSION AND ENGINE LIGHT COMES ON.WHILE DRIVING. SEEMS TO OCCUR WHEN DRIVING LONGER DISTANCES/HIGHWAY. THIS HAS HAPPENED THREE TIMES WITHIN THE PAST 2-3 MONTHS. IHAVE BROUGHT BACK TO DEALER IN WESTERN MA AND SOUTHEASTERN MA. NEITHER CAN FIND ANYTHING WRONG. CAR WILL NOT GO ABOVE 60 AND WILL NOT ACCELERATE, READING THAT IN SOME CASES THE CAR WILL STOP. THIS IS CONCERNING WHERE DRIVING ON BUST HIGHWAY. DEALERS HAVE NOT BEEN ABLE TO REPAIR.
Fuel/propulsion system, Nov 23, 2018
AFTER FUELING UP AND PLACING THE VEHICLE IN PARK; DURING IDLE, THE JEEP THEN BEGINS TO SHAKE. THE RPM NEEDLE DROPS SUDDENLY THEN JUMPS RIGHT BACK UP. NO WARNING LIGHT TURNS ON.
Power train, Nov 22, 2018
TRANSMISSION STARTED ACTING UP FEELS LIKE SLIPPING AND POPPING IN AND OUT OF GEAR
Power train, Vehicle speed control, Engine, Nov 20, 2018
AFTER TRANSMISSION RECALL REPAIR, ENGINE REPLACED DUE TRANSMISSION RECALL REPAIR 3RD TIME, VEHICLE IDLES ROUGH WHEN IN NEUTRAL, CHECK ENGINE LIGHT CAME ON AND JEEP DIED. THE VEHICLE STARTED AFTER A MOMENT AND THE CHECK ENGINE LIGHT WENT OFF. STILL HAVING SAME ISSUES AFTER TRANSMISSION REPAIRED AND A NEW ENGINE DUE TO THE DEALERSHIP RESETTING THE COMPUTER INSTEAD OF REPAIRING THE TRANSMISSION. SO NEW ENGINE AND REPAIRED TRANSMISSION, STILL HAVING ISSUES. CONSTANT ISSUE WITH THE JEEP IDLING ROUGHLY, SOMETIMES NOT STARTING OR STALLING IN TRAFFIC ON THE HIGHWAY AND CITY STREETS.
Power train, Nov 19, 2018
THIS VEHICLE HAS HAD NUMEROUS OCCASIONS OF THE TRANSMISSION SLIPPING, JERKING, ACTING AS IF IT IS GOING TO COMPLETELY STALL. TODAY I HAD THE SERVICE TRANSMISSION LIGHT COME ON AND IT WAS HARD TO GET IT TO GO UP A HILL. COMING FROM A COMPLETE STOP, IT BARELY WOULD GO. VERY UNSAFE. VERY SCARY SITUATION WITH MY KIDS IN THE BACKSEAT. APPX 2 MONTHS AGO, IT DID THE SAME THING AND THE DEALERSHIP DIAGNOSED AND FIXED THE ISSUE. IT OBVIOUSLY DID NOT GET RESOLVED. APPX 8 MONTHS AGO, I WAS PULLING OUT OF A SHOPPING CENTER WHEN ALL MY LIGHTS CAME ON AND MY CAR WOULD NOT GO. NOT FORWARD, NOT IN REVERSE. AGAIN, VERY SCARY. I TURNED THE CAR OFF, AND WHEN I TURNED IT BACK ON IT WAS OK. I CALLED THE DEALERSHIP AND THEY TOLD ME UNLESS THEY PHYSICALLY SEE IF HAPPEN THERE ISN'T MUCH THEY CAN DO. SO I DIDN'T SEE A NEED TO GO THROUGH ALL THE TROUBLE OF TAKING IT IN WITH THAT RESPONSE. IN AUGUST OF THIS YEAR, WE WERE DRIVING ON VACATION WHEN THE CHECK TRANSMISSION LIGHT CAME ON AND WE COULDN'T ACCELERATE AGAIN, IT WOULD BARELY GO. WE DROVE VERY SLOWLY AND AGAIN, IT PUT US IN A VERY DANGEROUS SITUATION. I CAN THINK OF SEVERAL OTHER TIMES THIS HAS HAPPENED BUT THIS IS THE GIST OF IT. THIS CAR IS NOT SAFE. IT IS GOING TO GET SOMEONE SERIOUSLY HURT OR KILLED. I AM SCARED EVERY TIME I COME FROM A STOP THINKING IT WILL STALL ON ME.
Fuel/propulsion system, Nov 17, 2018
MY JEEP BUCKS AND THEN STALLS OUT EVERY TIME I FILL IT UP WITH GAS. WHETHER I AM DRIVING 10 MPH OR 75 MPH. I ALMOST DIED TODAY BECAUSE MY CAR BUCKED AND THEN INSTANTLY TURNED OFF ON THE HIGHWAY ON THE WAY TO WORK. IT WAS ABSOLUTELY TERRIFYING. I THEN FIND OUT THAT THIS I ACTUALLY A COMMON ISSUE AMONGST JEEPS AND HAS YET TO BE RECALLED. I AM LIVID AND TERRIFIED OF DRIVING MY CAR NOW. I NEED THIS HANDLED AND PAID FOR IMMEDIATELY . HOW CAN A CAR COMPANY WILLINGLY HAVE PEOPLE IN UNSAFE SITUATIONS LIKE THIS AND NOT FIX IT ! I AM SO ANGRY AND SO SHAKEN UP .
Power train, Nov 14, 2018
THE CAR STOPPED. I COULDN'T RESTART IT. A LIGHT CAME ON AND SAID TRANSMISSION SERVICE. AFTER A FEW TRIES I COULD RESTART IT. THIS HAPPENED TWICE. FIRST TIME I THOUGHT I DID SOMETHING WRONG. IT HAPPENED AGAIN YESTERDAY.
Suspension, Electrical system, Vehicle speed control, Nov 12, 2018
THE CAR STALLS WHEN PRESSING ON THE GAS THEN JOLTS INTO GEAR MAKING IT FEEL AND SOUND LIKE I'VE BEEN HIT FROM BEHIND, IT IS SLOW TO ACCELERATE AT TIMES AND OTHER TIMES IT ACCELERATES EXTREMELY FASTER WHEN I LIGHTLY PUSH THE GAS, IT WILL ALSO DECELERATE AT TIMES WHEN TRYING TO ACCELERATE, THE ELECTRICAL WILL FLASH ALL THE SIGNALS AND TELL ME TO SERVICE THE TRANSMISSION AFTER I FILL MY TANK MOSTLY AND THE CAR WILL SHUT OFF WHEN I STOP AT A LIGHT AND JERK UNTIL INPUT IT IN PARK AND TURN IT OFF WHILE SITTING IN TRAFFIC. THE CONTROLS TO THE LIFT GATE DO NOT ALWAYS WORK WHEN PRESSED INSIDE OF THE VEHICLE. THE CHECK ENGINE LIGHT IS CONSTANTLY ON WHEN I TOOK IT TO THE DEALER THE DIAGNOSTIC SAID IT WAS A SENSOR AND VALVE BUT THE DEALER KEPT THE CAR FOR A WEEK AND ONLY CHANGED THE OIL WHICH WAS NOT NEEDED AND SHUT THE LIGHT OFF ONLY FOR IT TO COME BACK ON ONE DAY AFTER I HAD TO DEMAND THEY FIX MY CAR OR GIVE IT BACK BECAUSE THEY WERE JUST HOLDING IT ON THE LOT, THE SUSPENSION AND SHOCKS ARE OFF THEY KEEP WEARING MY TIRES AND THE BUTTON FOR THE SHIFT GEAR FELL OFF WHILE I WAS ATTEMPTING TO PUT THE CAR IN GEAR WHICH IS AN OBVIOUS DEFECT
Power train, Nov 12, 2018
PREVIOUSLY HAD 2 SEPARATE RECALLS REGARDING THE TCM (TRANSMISSION CONTROL MODULE), BOTH WE'RE IMMEDIATELY REMEDIED AT THE DEALER. HOWEVER, AT 111,000 MILES MY 'CHECK ENGINE' CAME ON AND MY TRANSMISSION BEGAN ACTING FUNNY. PRIOR TO TAKING BACK TO THE DEALER I STOPPED AT THE LOCAL AUTOZONE AND HAD THEM IDENTIFY THE CODE THAT TRIGGERED MY 'CHECK ENGINE' LIGHT. THE TCM WAS NOT ACCEPTING THE DATA CORRECTLY, MEANING THE TCM NEEDED RE-PROGRAMMED OR REPLACED. DUE TO MY VEHICLE BEING 11,000 MILES OUT OF WARRANTY, THE DEALER REFUSED TO CORRECT THE PROBLEM, EVEN THOUGH THIS WAS CLEARLY A JEEP PROBLEM, AND NOT A USER PROBLEM. I HAVE NEVER DONE ANY TOWING AND ALL OF MY MILES ARE HIGHWAY MILES. I RESEARCHED THIS ISSUE AND THIS IS, BY FAR, THE MOST COMMON COMPLAINT FOR THIS PARTICULAR YEAR AND MAKE. I FEEL SINCE IT IS A 'JEEP' ISSUE, IT SHOULD HAVE BEEN CORRECTED.
Other or unspecified, Visibility/wiper, Nov 11, 2018
I WAS DRIVING DOWN THE GARDEN STATE PARKWAY IN NJ AROUND 6 OR 7 PM WHEN THERE WAS WHAT SOUNDED LIKE AN EXPLOSION. IT TURNED OUT THE REAR WINDSHIELD SHATTERED WHILE DRIVING DOWN THE ROAD. I DID NOT SEE OR HEAR ANYTHING HIT THE CAR AND LOOKING AT THE DAMAGE IT LOOKS LIKE IT IS RELATED TO REAR DEFROSTER BECAUSE THAT IS WHERE THE MOST DAMAGE IS ON EACH SIDE.
Electrical system, Other or unspecified, Electronic stability control (ESC), Nov 10, 2018
WHEN I'M DRIVING MY CAR WILL JUST STALL WITHOUT WARNING UNTIL THE CAR BECOMES TO A COMPLETE STOP. THIS HAS HAPPENED TO ME AT LEAST 4 TIMES BEGINNING 10-27-18 AND THE LAST TIME WAS 11-08-18 AND I HAD IT TOWED TO THE DEALERSHIPS DESIGNATED SHOP AND WAS TOLD THAT THEY COULDN'T FIND ANYTHING WRONG WITH IT THAT COULD BE FIXED. THEY ALSO TOLD ME THEY HAD OTHER CUSTOMERS COMPLAINING ABOUT THEIR JEEP-CHEROKEE STALLING ON THE FREEWAYS AND IN THE MIDDLE OF TRAFFIC. MY VEHICLE STALL ON ME WHEN I WAS DRIVING ON THE STREETS AND I WOULD ONLY GET A FEW FEET FROM HOME AND ONE OF THOSE TIMES THE BATTERY LIGHT WOULD COME ON AND ANOTHER TIME THE LIGHT CAME ON FOR DRIVING ON ON HILL OR SOMETHING IN THAT EFFECT.
Fuel/propulsion system, Nov 9, 2018
AT AROUND 50,000 MILES, THE CHECK VALVE ON THE FUEL TANK FILLER TUBE MALFUNCTIONED. THIS MALFUNCTION CAUSED FUEL FILL NOZZLES AT THE GAS STATION TO AUTOMATICALLY STOP AND IT WAS VERY DIFFICULT TO FILL THE TANK. THE JEEP DEALERSHIP DIAGNOSED THIS ISSUE AS A CHECK VALVE AND THE ONLY SOLUTION TO THE ISSUE WAS REPLACING THE ENTIRE FUEL TANK. I HAD TO PAY OUT OF POCKET EXPENSES TO REPLACE THE ENTIRE FUEL TANK.
Power train, Nov 7, 2018
HARD SHIFTING OR NO SHIFTING AT TIMES. WON'T MOVE AFTER PARKING ON NY INCLINE WHEN STARTED AND SHIFTED INTO GEAR. UP SHIFTING OR DOWN SHIFTING AT ODD TIMES ON ALL TERRAINS. SLAMS INTO GEAR CAUSING CAR TO VIOLENTLY JERK FORWARD OR BACKWARD. WHEN THIS HAPPENS THE CAR MUST BE STOPPED AND TURNED OFF THEN RESTARTED IN ORDER TO DRIVE AGAIN. THIS FIRST OCCURRED WHEN DRIVING OFF THE DEALERS LOT WHEN THE CAR HAD 12 MILES. THE CAR WAS KEPT AT THE DEALERSHIP AND A NEW TRANSMISSION WAS INSTALLED A MONTH LATER. HOWEVER, THE PROBLEM RESURFACED AGAIN AND AGAIN. EACH TIME WE WERE TOLD IT WAS A SOFTWARE GLITCH AND EACH TIME IT HAS RESURFACED. THE CAR, IN MY OPINION, IS UNSAFE TO DRIVE BECAUSE IT MAY DO THIS AT ANY TIME IN TRAFFIC.
Power train, Nov 6, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHEN THE VEHICLE WAS ENGAGED IN DRIVE OR PARK, THE GEAR SHIFT BECAME STUCK. ALSO, WHEN THE VEHICLE WAS SHIFTED INTO PARK, IT FAILED TO DISPLAY ON THE INSTRUMENT PANEL IN A TIMELY MANNER. THE VEHICLE WAS TAKEN TO BERGERON AUTO CHRYSLER DODGE JEEP RAM (3525 VETERANS MEMORIAL BLVD, METAIRIE, LA 70002, (504) 888-2131) WHERE THE CONTACT WAS INFORMED THAT THEY KNEW OF THE FAILURE, BUT COULD NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Other or unspecified, Nov 6, 2018
TWICE WHILE DRIVING MY CAR IT HAS DIED WITHOUT ANY WARNING. THE FIRST TIME I WAS DRIVING DOWN A PARKING GARAGE RAMP AND THE CAR DIED AND THE BRAKES AND STEERING WHILE LOCKED UP. THE MESSAGE ON THE DASHBOARD SAID PRESS THE BRAKES TO SHIFT GEAR. LUCKILY I WAS ABLE TO SHIFT THE CAR IN PARK AFTER A FEW SECONDS AND STARTED THE CAR AGAIN. THE SECOND TIME I WAS DRIVING AND WAS AT A STOP SIGN. WHEN I WENT TO STEP ON THE GAS TO GO THE CAR DIED OUT AND THIS TIME THERE WAS NO MESSAGE ON THE DASHBOARD AND AGAIN AFTER A FEW SECONDS I WAS ABLE TO RESTART THE CAR. I TOOK INTO THE DEALERSHIP AND THEY SAID THERE WAS NOTHING WRONG WITH THE CAR AND THAT THEY KNOW THAT THE VEHICLE SHUTS DOWN IF THE OIL GETS LOW BUT MY VEHICLE SHOWED 30% OIL SO I KNOW THAT WAS NOT THE PROBLEM.
Electrical system, Vehicle speed control, Engine, Nov 5, 2018
TRAVELING ON TOWN ROAD. THE BATTERY LIGHT CAME LIT UP ON THE CONTROL PANEL WITH A WARNING TO PUT VEHICLE IN PARK. ENGINE COMPLETELY SHUT OFF. GAS PEDAL UNRESPONSIVE. WE PULLED OVER TO THE SIDE OF THE ROAD. TRIED TO RESTART VEHICLE SEVERAL TIMES OVER THE COURSE OF 15+ MINUTES. VEHICLE FINALLY RESTARTED LIKE NORMAL. TURNED VEHICLE AROUND BY CROSSING OVER DOUBLE YELLOW LINES, PUT IN REVERSE. VEHICLE COMPLETELY SHUT OFF LEAVING US DISABLED ACROSS ROAD, SAME WARNING AND BATTERY LIGHT ON. ENGINE FINALLY RESTARTED 10 MINUTES LATER. RETURNED THE VEHICLE SAFELY HOME.
Power train, Electrical system, Engine, Nov 4, 2018
MY JEEP CHEROKEE KEEPS REPEATING THE SAME PROBLEMS. THIS HAS BEEN GOING ON FOR MORE THAN A YEAR. SOMETIMES I AM TERRIFIED TO DRIVE BECAUSE I DO NOT KNOW WHAT IS GOING TO HAPPEN. TODAY AND ON OTHER DAYS, THE JEEP HAS CUT OFF ON ME A FEW TIMES WHILE IN MOTION ON A CITY STREET AND SOMETIMES WHEN TURNING. THE VEHICLE SLAMS INTO GEAR WHEN DRIVING SOMETIMES AND FEELS LIKE I AM GETTING HIT IN THE REAR OF THE CAR. IT IS VERY DANGEROUS BECAUSE YOU DON'T KNOW WHEN IT IS GOING TO HAPPEN. TODAY, THE JEEP ALMOST CAUSED AN ACCIDENT WHEN IT JUST STOPPED ON ITS OWN. ADDITIONALLY, IT OFTEN SHIFTS GEARS ERRATICALLY AND VERY ROUGH, EVEN JERKING AT TIMES. THE DEALERSHIP SAID THEY DID A SOFTWARE UPDATE BUT THIS DID NOT RESOLVE THE ISSUE. I HAVE TAKEN TO THE DEALER AT LEAST THREE TIMES ABOUT THIS ISSUE AND I KEEP GETTING STALLED SAYING EITHER COME BACK IN 500 MILES SO THE CAN DO AN OIL CONSUMPTION TEST OR THAT THEY CANNOT DUPLICATE THE ISSUE. EACH TIME I TAKE IT IN THEY SAY THE DID A SOFTWARE UPDATE OR AN OIL CHANGE. THE PROBLEM REMAINS.
Power train, Nov 3, 2018
THE VEHICLE WAS IN MOTION AT AN INTERSECTION. LOSS OF MOTOR POWER OCCURRED. THE JEEP WOULD NOT SHIFT INTO PARK, DRIVE OR REVERSE. THE PTU FAILED AS WELL AS THE OUTPUT SHAFT. IT NOW REQUIRES A NEW TRANSMISSION THAT CHRYLSER IS REFUSING TO FIX.
Fuel/propulsion system, Nov 1, 2018
THE VEHICLE'S GAS TANK HAS STOPPED WORKING PROPERLY. WHEN I TRY TO FILL IT UP, IT ALMOST IMMEDIATELY STOPS THE PUMP AND USUALLY SHOOT GAS BACK OUT ALL OVER ME HAND AND CLOTHES. I AM ABLE TO GET VERY SMALL AMOUNTS OF GAS IN THE TANK, BUT NOT WITHOUT GETTING GAS SPILLED EVERYWHERE. THIS APPEARS TO BE A MAJOR SAFETY/FIRE HAZARD. MY LOCAL JEEP DEALER FIRST SAID THEY COULD NOT DIAGNOSE THE PROBLEM AND LATER SAID THAT I NEEDED A NEW FUEL TANK AND THAT IT WOULD COST ABOUT $1200 PLUS. I THEN CALLED CHRYSLER TO REPORT THE PROBLEM TO SEE IF THEY WOULD VOLUNTARILY FIX IT. TOO SAY THAT IT WAS AN UNPLEASANT EXPERIENCE DEALING WITH THEIR CUSTOMER SERVICE REPRESENTATIVES WOULD BE AN UNDERSTATEMENT. CHRYSLER SAID THAT SINCE MY VEHICLE WAS A 2014 JEEP CHEROKEE, THAT IT WAS MY PROBLEM AND THEY WOULD NOT REPLACE MY GAS TANK. THEY DID NOT APPEAR TO CARE THAT GAS GETTING ALL OVER MY HANDS AND CLOTHES WAS DANGEROUS.
Electrical system, Oct 31, 2018
ON DATE OF INCIDENT VEHICLE FUNCTIONED FINE IN THE MORNING. AT 4:30PM WHEN I WENT TO LEAVE WORK VEHICLE WOULDN'T START. RECEIVED SEVERAL ERROR MESSAGES INCLUDING 4WD SYSTEM UNAVAILABLE, PARK BRAKE UNAVAILABLE AND SERVICE SHIFTER. 2 HOURS LATER NOTHING WORKED. TRIED TO JUMP THE VEHICLE AND WAS ABLE TO GET IT STARTED. HAD AUTO ZONE TEST BATTERY AND SAID IT WAS FINE. TOOK TO DEALERSHIP AND THEY RAN TESTS FINDING NO CAUSE OR ISSUES. BATTERY PASSES THEIR TESTS. MORNING AFTER I GOT VEHICLE BACK FROM DEALER IT STARTED UP VIA REMOTE START WITH NO ISSUES, TOOK SON TO DAYCARE 7 MINUTES AWAY. AFTER ABOUT 10 MINUTES WENT TO LEAVE DAYCARE (VEHICLE WAS TURNED OFF) AND IT DID NOT START. WAS ABLE TO GET IT TO START WITH A JUMP. CALLED DEALERSHIP TO INFORM THEM, WAITING FOR A CALL BACK NOW. CHECK ENGINE LIGHT IS ON.
Power train, Engine, Oct 27, 2018
ENGINE RUNS ROUGH AND IT STUDDED UNDER LOW SPEEDS
Power train, Oct 25, 2018
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE GEAR SHIFTED FROM FIRST TO SECOND GEAR WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. RICK HENDRICK JEEP CHRYSLER DODGE RAM FIAT (8333 RIVERS AVE, NORTH CHARLESTON, SOUTH CAROLINA 29406) WAS MADE AWARE OF THE FAILURE, BUT COULD NOT DUPLICATE IT OR DETERMINE ITS SOURCE. THE VEHICLE WAS NOT REPAIRED BY THE DEALER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V529000 (POWER TRAIN) IN JULY OF 2016, ACCORDING TO THE MANUFACTURER'S RECORDS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 34624845. THE FAILURE MILEAGE WAS UNKNOWN. *TR