2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints
1,406 reports, newest first.
Power train, Engine, Nov 6, 2018
WHILE DRIVING AND VEHICLE IN MOTION UNDER NORMAL DRIVING CONDITIONS 2016 JEEP CHEROKEE VEHICLE WILL ACCELERATE BY ITSELF WITHOUT WARNING AND CAUSE HAZARDOUS DRIVING CONDITIONS AND SAFETY CONCERNS. VEHICLES ENGINE LIGHT WILL REMAIN ON AND JEEP DEALERSHIP CAN NOT DIAGNOSE AND PROPERLY FIX VEHICLE. VEHICLE EXPERIENCES UNINTENDED ACCELERATION WHILE DRIVING CAUSING MAJOR SAFETY CONCERNS.
Engine, Nov 4, 2018
JEEP REPLACED THE ORIGINAL ENGINE UNDER WARRANTY DUE TO EXCESSIVE OIL CONSUMPTION THAT CAUSED THE ENGINE TO STALL WHILE DRIVING. NOW THE SECOND ENGINE, AFTER ONLY A FEW THOUSAND MILES OF DRIVING, IS ALSO CONSUMING EXCESS OIL. PER CHRYSLER'S SERVICE BULLETIN 09-007-15 PUBLISHED ON 7/31/15, A 2016 MODEL YEAR VEHICLE IS ONLY ALLOWED TO CONSUME UP TO ONE QUART OF OIL PER 2,000 MILES DURING THE FIRST 50,000 MILES. JEEP SHOULD OBVIOUSLY BE PREPARING FOR A MASSIVE RECALL ISSUE HERE, AS THIS IS THE MOST COMMON ISSUE HERE FOR ALL JEEP CHEROKEE'S THAT HAVE THIS MODEL ENGINE.
Service brakes, Engine, Nov 3, 2018
SHORTLY AFTER A RIGHT TURN INTO A SHORT STEEP UPHILL SECTION OF ROAD, THE CAR JUST DIED. THERE WERE NO WARNING LIGHTS. THE DISPLAY MESSAGE SAID TO SHIFT INTO P THEN SELECT A GEAR. THE CAR HAD NO FUNCTIONALITY, IT WAS DEAD AND STARTED ROLLING BACKWARDS TOWARDS THE INTERSECTION. PUT IN PARK AND TRIED TO RESTART - CHECK ENGINE LIGHT CAME ON, AND WAS ABLE TO OPERATE FOOT BRAKE WHICH WAS ALSO UNRESPONSIVE TO THAT POINT - PANICKING THAT THE CAR WOULD ROLL ACROSS THE INTERSECTION INTO THE DITCH. CAR WOULD NOT HOWEVER START. AFTER A FEW MINUTES AND TRIES, THE CAR STARTED AND DROVE AS THOUGH NOTHING HAD HAPPENED AND NO WARNING LIGHTS ON THE DISPLAY. DROVE HOME FROM WORK AND TO THE DEALER, LIKE NOTHING HAD HAPPENED. BUT SCARED THAT THE PROBLEM MIGHT REPEAT AND DELIBERATELY TOOK BACKROADS JUST IN CASE. CAN'T IMAGINE WHAT WOULD HAPPEN IF I'D TAKEN THE INTERSTATE AND THE PROBLEM REPEATED. AFTER GETTING HOME, FOUND THEY HAD CALLED AND LEFT A MESSAGE ABOUT THERE BEING NO OIL. CALLED BACK - LONG CONVERSATION: - THEY SAID THERE WAS NO OIL ON THE DIPSTICK (SO WHY DID THE OIL LIGHT NOT COME ON?) - THEY HAD CHANGED THE OIL AND FILTER AND THE CAR WAS GOOD TO GO (REALLY?) - THEY RECOMMENDED BRINGING THE CAR BACK AFTER 1000 MILES TO CHECK OIL CONSUMPTION (SO IF THE CAR FOR WHATEVER REASON LOSES ITS OIL WILL IT REALLY BE SAFE TO DRIVE? COULD IT NOT HAPPEN THE NEXT MILE, THE 100TH MILE?) - THEY SAID THERE WAS NO EVIDENCE OF OIL LEAKS (YES, WE WOULD HAVE NOTICED OIL SPOTS ON THE FLOOR OF OUR GARAGE) - THEY SAID THERE MUST BE "INTERNAL CONSUMPTION" OF THE OIL (SO THERE SHOULD BE SMOKE COMING FROM THE EXHAUST, RIGHT? THERE WAS NOT) ..GOING AROUND IN CIRCLES. WHY DOES THE CAR STOP DEAD WHEN THE PROBLEM OCCURS. THE DEALER SAID THIS IS TO PROTECT THE CAR. WELL, THANK YOU CHRYSLER FOR CARING SO LITTLE ABOUT YOUR CUSTOMERS THAT YOU PROTECT YOUR CAR FROM DAMAGE AT THE EXPENSE OF PEOPLE.
Power train, Other or unspecified, Oct 29, 2018
I HAVE A 2016 JEEP CHEROKEE BOUGHT BRAND NEW FROM THE DEALER. AT APPROXIMATELY 15K MILES, I STARTED HEARING A CLICKING SOUND WHEN DRIVING FROM DRIVER TO REVERSE. I WENT TO THE DEALER MULTIPLE TIMES AND WAS TOLD THEY COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. FINALLY THE DEALER FIGURED OUT THAT THE REAR DIFFERENTIAL NEEDED TO BE REPLACED AT ONLY 15K MILES. AT APPROXIMATELY 25K MILES, I WAS HEARING A WHISTLING SOUND ON THE DRIVER SIDE FRONT END WHEN CRUISING AT APROX. 20MHP OR LESS. I TOOK IT TO THE DEALER MULT. TIMES AND THEY COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. THE DEALER REPLACED A REAR AXEL BOOT FOR THE SHAFT THAT WAS THROWING GREASE, THINKING THAT WOULD SOLVE THE PROBLEM BUT IT DID NOT. I HEARD THE WHISTLING ONCE AGAIN BEFORE EVEN LEAVING THE LOT. THE DEALER FINALLY FIGURED OUT THE DRIVER SIDE FRONT END BEARING WAS BAD AND WOULD NEED TO BE REPLACED. THE DEALER REPLACED THE SHAFT AXLE. I HAVE HAD APPROX 4 TRANSMISSION SOFTWARE UPDATES DONE SINCE I HAVE HAD THE VEHICLE. THE DEALER STATES THIS WOULD NEED TO BE PURCHASED FOR APPROX $140 EACH TIME AFTER THE POWER TRAIN WARRANTY EXPIRES FOR THE JEEP. KEEP IN MIND MY JEEP HAS ONLY 33K MILES ON IT WAS THIS POINT. NOW I HAVE A JEEP THAT HAS A PANORAMIC SUNROOF THAT MAKES NOISE AS WELL WHEN GOING OVER BUMPS AND POTHOLES AND THE DEALER STATES THEY DO NOT HEAR ANYTHING. I HAVE A TIRE ALIGNMENT DONE ON THE JEEP AT 25K MILES FOR $120. I WENT BACK TO THE DEALER WITH 32K MILES ON IT TO HAVE THE SUNROOF CHECKED OUT AND THEY ARE TELLING ME I NEED ANOTHER ALIGNMENT. SO THE ALIGNMENT HAS GONE OUT AGAIN IN LESS THAN 10K MILES? THERE HAS BEEN NOTHING BUT ISSUES WITH THIS JEEP SINCE DAY ONE AND EVERY OTHER JEEP I HAVE OWNED IN THE PAST.
Engine, Oct 25, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS FLASHED AND WENT BLANK ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED APPROXIMATELY FIVE MINUTES. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE ENGINE WAS REPLACED IN MAY OF 2017 BY BETTENHAUSEN CHRYSLER DODGE JEEP (8255 W 159TH STREET, TINLEY PARK, IL 60477). THE VEHICLE WAS TAKEN TO THE SAME DEALER FOR THE RECENT FAILURE. THE CONTACT WAS ADVISED TO KEEP AN EYE ON THE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,551.
Air bags, Oct 23, 2018, crash
VEHICLE WAS HEADING DOWN A CITY STREET AT APPROXIMATELY 40 MPH. ANOTHER CAR PULLED INTO TRAFFIC IN FRONT OF JEEP AND HIT HEAD ON. THE AIR BAGS FAILED TO DEPLOY. THE CAR WAS TOTALED AND THE DRIVER WAS SEVERELY INJURED.
Other or unspecified, Oct 21, 2018
THE REAR HATCH WOULD NOT CLOSE THE VEHICLE WAS PARKED HAD HAVE VEHICLE TOWED THE SERVICE ADVISOR STATED HE HAD NO PROBLEM CLOSING THE HATCH PICKED UP VEHICLE TWO WEEKS LATER SAME PROBLEM
Other or unspecified, Oct 18, 2018
WHILE DRIVING IN MY NEIGHBORHOOD, MY 2016 JEEP CHEROKEE COMPLETELY SHUT OFF. IT WOULD NOT START SO I HAD TO PUSH IT OFF THE ROAD. I'VE READ SIMILAR COMPLAINTS ABOUT THIS ISSUE.
Power train, Electrical system, Oct 15, 2018
I PURCHASED MY VEHICLE NEW. SINCE HAVING IT THE PANEL WHICH DISPLAYS THE RADIO WILL RANDOMLY GO BLACK. I'VE ALSO HAD SEVERAL ISSUES WITH ACCELERATION. SOMETIMES IF I'M AT A RED LIGHT AND THEN IT TURNS GREEN THE CAR WILL REV AND NOT MOVE ANYWHERE FOR ABOUT 30 SECONDS. YESTERDAY WHILE I WAS ON THE HIGHWAY MY SPEED DROPPED FROM 60 TO 40 VERY FAST AND I WAS NOT ABLE TO ACCELERATE AT ALL AND HAD TO PULL OVER ON THE SIDE OF THE ROAD AND MY TRANSMISSION LIGHT CAME ON. I'VE ALSO BEEN DRIVING BEFORE AND WHEN I HIT THE BRAKE IT MAKES A NOISE LIKE ITS SHIFTING SUPER LOUD AND THE BRAKE CLICKS. MY VEHICLE IS IN FOR SERVICE RIGHT NOW BUT I DONT FEEL SAFE DRIVING IT AT ALL. IT ONLY HAS 16,000 MILES ON IT AND SHOULDN'T BE HAVING ALL OF THESE ISSUES WITH SUCH LOW MILEAGE. YESTERDAY NOT BEING ABLE TO ACCELERATE ON THE HIGHWAY WAS SCARY AND DANGEROUS.
Other or unspecified, Oct 11, 2018
AFTER I START THE CAR UP IN THE MORNING OR AFTER IT HAS SAT FOR AWHILE, IT WILL RUN FOR ABOUT 5 MINUTES AND THEN THE ENGINE WILL COMPLETELY DIE, THE BATTERY LIGHT COMES ON AND THE SCREEN SAYS "SHIFT TO P THEN DESIRED GEAR". WHEN IT DOES THIS, I LOSE THROTTLE POWER, BREAKS AND STEERING. I HAVE TO PUT THE CAR IN PARK AND TRY TO TURN IT OFF, WHEN I TRY AND TURN IT OFF IT CRANKS LIKE IT IS TRYING TO START AND WON'T. AFTER I GET THE CAR TURNED OFF AND GO TO TURN IT BACK ON, IT CRANKS REALLY HARD FOR ABOUT 45 SECONDS BEFORE STARTING. THEN IT SMELLS LIKE SOMETHING IS BURNING, IT WILL DO THIS 4-5 TIMES BEFORE IT STARTS RUNNING OK. AFTER IT DIES, THE TRANSMISSON FEELS LIKE IT IS JUMPING/JERKING AND THE CAR WILL RANDOMLY DING LIKE IT DOES WHEN THE WINDSHIELD WIPER FLUID IS LOW BUT NOTHING SHOWS UP ON THE SCREEN OR IN THE MESSAGES. IT HAS DIED IN THE MIDDLE OF AN INTERSECTION, WITH THE STERRING LOCKING UP AND THE THROTTLE LOSING POWER, THIS COULD HAVE CAUSED A MAJOR ACCIDENT.
Vehicle speed control, Engine, Oct 11, 2018
WHILE DRIVING ON THE FREEWAY AN ENGINE WARNING LIGHT APPEARED ON THE DASH WITH THE MESSAGE "SERVICE TRANSMISSION" AND MY SPEED IMMEDIATELY DROPPED AND I WAS UNABLE TO ACCELERATE TO MOVE OUT OF THE WAY OF ONCOMING VEHICLES. I WAS BARELY ABLE TO PULL THE CAR OVER. ONCE STOPPED THE MESSAGE WENT AWAY AND ACCELERATION WAS RESTORED, BUT MESSAGE OCCURRED AGAIN AND POWER WAS AGAIN LOST.
Power train, Vehicle speed control, Oct 8, 2018
WHEN DRIVING AT A SPEED OF 70 MPH THE SERVICE TRANSMISSION LIGHT COMES ON, DISABLING ACCELERATION AND PUTTING THE CAR INTO 8TH GEAR. THIS CAUSES A DANGEROUS SITUATION WHERE THE CAR SPEED DECREASES INSTANTLY AND REQUIRES THE CAR TO PULLED OVER TO THE SIDE OF ROAD AND TURN THE CAR OFF THEN ON. CHRYSLER IS WELL AWARE OF THIS ISSUE BUT HAS NOT ISSUED A RECALL FOR THESE VEHICLES. INSTEAD THEY CHOOSE TO PUT CUSTOMERS IN THE DANGEROUS SITUATION OF DISABLING A VEHICLE AT HIGH SPEEDS.
Engine, Fuel/propulsion system, Oct 5, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING, THE OIL LEVEL BECAME LOW AND THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SIEMANS CHRYSLER DODGE RAM JEEP (8691 RED ARROW HWY, BRIDGMAN, MI 49106) AND THE CONTACT WAS ADVISED TO ADD OIL TO THE VEHICLE EVERY 1,000 MILES TO KEEP IT FROM RUNNING LOW. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,000. *TT UPDATED 12/13/18*JB
Power train, Engine, Oct 4, 2018
I HAVE TAKEN MY 2016 JEEP CHEROKEE INTO THE SERVICE DEPARTMENT MULTIPLE TIME TO HAVE THEM DIAGNOSE THE HESITATION IN THE TRANSMISSION, JERKING INTO GEAR ( FROM 1ST TO SECOND GEAR, BUT MOST OF THE TIME FROM 2ND TO 3RD GEAR) AND A LOUD CLACKING NOISE THAT APPEARS TO COME FROM THE BOTTOM OF THE CAR. ACCORDING TO 2 DIFFERENT JEEP/CHRYSLER DEALERSHIP SERVICE DEPARTMENT THAT I HAVE TAKEN MY CHEROKEE TO BE DIAGNOSE, THEY CAN'T FIND WHAT IS WRONG WITH THE TRANSMISSION AND THEY DID NOT EXPIRIENCE THE JERKING ON THE TRANSMISSION DURING DRIVING. THEY DID INFORMED ME THAT THE CLACKING SOUND COMING FROM THE BOTTOM OF THE CAR IS THE CATALYTIC CONVERTER WHEN IT GETS HOT MAKES A CLACKING NOISE, BUT THEY HAVE NO FIX FOR IT. THE DEALERS CLAIM THEY ARE WAITING FOR THE JEEP INC. TO COME OUT WITH A FIX. AS IF THAT'S ACCEPTABLE TO FORCE YOUR CUSTOMER TO DRIVE A NOISY, HESITATING BRAND NEW CAR. I AM DUMBFOUNDED WITH HOW THE DEALERSHIPS JEEP / CHRYSLER KEEP SWEEPING THIS ISSUE UNDER THE RUG HOPING IT WILL GO AWAY. TIME TO FIND A SOLUTION.
Other or unspecified, Electronic stability control (ESC), Engine, Oct 2, 2018
OVER THE LAST 2 WEEKS, WHILE DRIVING MY JEEP HAS LOST POWER. NO WARNING LIGHT OR ANYTHING, MY JEEP JUST DIES. IT WILL SAY "SHIFT INTO P, THEN SELECT GEAR" AFTER I HAVE LOST POWER. MY LIGHTS/RADIO/BLUETOOTH ALL STILL WORK, BUT I CAN NOT BREAK NOR ACCELERATE NOR STEER. I WAS NEARLY T-BONED THIS AM, AND NEARLY REAR ENDED LAST WEEK.
Power train, Electrical system, Oct 1, 2018
WHILE DRIVING ON HIGHWAY, AUTOMATIC 9 SPEED TRANSMISSION SEEMED TO LOSE ALL ACCELERATION AT AROUND 60MPH. THE "SERVICE TRANSMISSION" NOTIFICATION APPEARED ON THE DISPLAY, AND THE VEHICLE STARTED DECELERATING UNTIL IT WAS NECESSARY TO PULL OVER AND PARK. PROBLEM SEEMED FIXED AFTER AN ENGINE RESTART, BUT OCCURRED AGAIN AT HIGHER SPEED (60MPH). I DON'T KNOW WHY 2016 VEHICLES WERE NOT INCLUDED IN THE S55 RECALL, IT IS THE SAME ISSUE.
Electrical system, Service brakes, Sep 25, 2018
EACH TIME I HAVE BEEN DRIVING THE VEHICLE WHEN THE BRAKES FAILED WITHOUT WARNING THE LAST TIME (4TH TIME) MY CAR WAS IN THE SHOP BECAUSE THE TRANMISSION SEAL HAD A LEAK. WHILE THE MECHANIC WAS TEST DRIVING THE CAR THE BRAKES FAILED WITH HIM. WHEN I HAVE HAD BEEN DRIVING THE JEEP AND THE BRAKES FAILED I WAS PULLING INTO DIFFERENT LOCATIONS AND THE BRAKES WOULD FAIL AND NOT STOP THE CAR. THE BRAKE WERE AS HARD AS A ROCK AND JUST SIMPLY WOULD NOT STOP THE CAR. I FEEL AFTER 4 TIMES THIS CAR IS NOT REPAIRABLE AND I AM NOW MENTALLY ANQUISHED WITH DRIVING IT I AM AFRAID THE BRAKES WILL FAIL AGAIN AND I MIGHT GET INTO AN ACCIDENT BECAUSE OF THE BRAKE ISSUE AND POSSIBLY GET HURT, KILLED, KILL SOMEONE ELSE THIS IS WITHOUT A DOUBT A SAFETY ISSUE. THE MECHANIC AT THE DEALERSHIP HAS EVEN SAID THE CAR IS NOT SAFE. I HAVE A CASE NUMBER WITH THE CHRYSLER MANUFACTURER ON THE CASE. IT IS# 35139860
Other or unspecified, Engine, Sep 24, 2018
VEHICLE RANDOMLY GETS HOT AS IF THE AC STOPPED BLOWING COOL AIR BUT THEN WORKS NORMALLY. DOES THIS FREQUENTLY BUT RANDOMLY FOR ONLY A COUPLE OF SECONDS AT A TIME.
Other or unspecified, Sep 24, 2018
STALLING WHILE DRIVING, MOSTLY WHEN MAKING A TURN OR AS WHEEL IS TURNED; HAS ALMOST CAUSED MULTIPLE SEVERE ACCIDENTS TO OCCUR. HAS HAPPENED WHILE DRIVING ON THE HIGHWAY, STREET, AND PULLING OUT OF A PARKING SPOT ON SEVERAL OCCASIONS. SYSTEM STALLS AND THEN A MESSAGE APPEARS 'SHIFT TO P'. HAVING TO QUICKLY STOP IN INCOMING TRAFFIC, PUT INTO PARK, SHUT OFF ENGINE AND RESTART TO WORK. WHEN MAKING SMALLER TURNS THE SYSTEM DINGS AS IF A MESSAGE ALERT WILL APPEAR BUT NOTHING SHOWS.
Electrical system, Vehicle speed control, Other or unspecified, Sep 21, 2018
I HAVE HAD TRANSMISSION ISSUES SINCE BUYING THE VEHICLE. I HAVE BEEN TO THE DEALER ABOUT 3 OR 4 TIMES TO HAVE THE ISSUE FIXED AND IT WAS NEVER FIXED. LOW POWER, HESITATIONS IN ACCELERATION, RANDOMLY DROPPING SPEED WHILE ACCELERATION, AND COMPLETE LOSS OF POWER. IT HAPPENS WHEN IN MOTION AT ALL SPEEDS BUT MOSTLY AT SPEEDS UNDER 40 MPH. IT ALL CONTINUES TO THIS DAY AND I HAVE ALL BUT GIVEN UP ON GETTING CHRYSLER TO TAKE RESPONSIBILITY. I AM SOMETIMES EVEN AFRAID TO DRIVE THE VEHICLE WHEN ONE OR MORE OF THESE SYMPTOMS HAPPENS. CHRYSLER NEEDS TO TAKE RESPONSIBILITY. AS A CONSUMER I AM ENTITLED TO GET WHAT I PAY FOR!
Vehicle speed control, Sep 20, 2018
THE SHIFT MODULE UNIT IS GOING BAD . IT WILL READ IN THE DISPLAY DASH SERVICE SHIFTER AND RED LIGHTS APPEAR FOR ALL GEARS PARK, N, DRIVE, REVERSE, NO AUTO
Engine, Fuel/propulsion system, Sep 15, 2018
VECHILE STALLING WHILE DRIVING. THE VECHILE WILL STALL DRIVING AT LOW SPEED TURNS, UP HILLS AND COMING TO A STOP. SECOND TIME IT HAS BEEN TO DEALERSHIP FOR SAME PROBLEM. FIRST TIME WAS JUNE 30 2016. SECOND IS TODAY.
Power train, Sep 13, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED TO LOSE POWER AND THE SERVICE TRANSMISSION INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES FOR SIMILAR FAILURES. THE VEHICLE WAS TAKEN TO BOB MOORE CHRYSLER DODGE JEEP RAM OF TULSA (4627 S MEMORIAL DR, TULSA, OK 74145) AND THE TRANSMISSION CONTROL MODULE WAS REPAIRED. THE VEHICLE WAS KEPT AT THE DEALER FOR THREE MONTHS. WHILE LEAVING THE DEALER, THE CONTACT STATED THAT THE TRANSMISSION INDICATOR ILLUMINATED AGAIN. THE DEALER REPROGRAMMED THE VEHICLE. AFTER THE REPAIR, THE CONTACT STATED THAT THE VEHICLE FAILED TO DRIVE. THE VEHICLE WAS TOWED BACK TO THE DEALER AND THE TRANSMISSION WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,652.
Power train, Engine, Sep 13, 2018
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 10 MPH, THE CHECK ENGINE AND "PUT IN PARK AND PLACE IN DESIRED GEAR" WARNING INDICATORS APPEARED ON THE INSTRUMENT PANEL. IN ADDITION, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO PLACE THE VEHICLE IN PARK AND SHUT OFF THE VEHICLE. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. WINNIE DODGE CHRYSLER JEEP RAM (LOCATED AT 125 TX-124, WINNIE, TX 77665, (409) 296-3500) WAS CONTACTED AND AN APPOINTMENT WAS MADE TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,696.
Power train, Electrical system, Sep 7, 2018
I'VE HAD THE JEEP LESS THAN 2 YEARS . ONLY 14000 MILES ON IT . THE TRANSMISSION STARTED JERKING AND LUNDGING WHEN IT DOWN SHIFTED OR STARTED OFF FROM A STOP. MY DAUGHTER AND I WHERE COMING BACK FROM THE HUMAN SOCIETY. WHILE DRIVING AT ABOUT 50 MPH I HAD TO SLOW DOWN FOR ON COMING TRAFFIC.THE JEEP SHIFTED TO A LOWER GEAR AND LUNGED SO FIERCELY I THOUGHT THE TRANSMISSION HAD FALLEN OFF THE VEHICLE. THE VEHCLE IMMEDIATELY SHUT DOWN. I WAS AT A COMPLETE STOP. LIGHTS STARTED FLASHING SERVICE TRANSMISSION. I HAD NO POWER TO MOVE. IM ON AN OVER PASS WITH TRAFFIC AND THERES NO WHERE TO GO IN THE MIDDLE OF TRAFFIC. BY CHANCE THE JEEP WAS ABLE TO START AND ACCELERATE TO 5MPH AND GET TO A SAFE PLACE TO PULL OVER. IT WAS A VERY SERIOUS HAZARD FOR ME AND MY DAUGHTER AND OTHER DRIVERS WE BASICALLY GLIDED TO A COMPLETE STOP IN THE MIDST OF TRAFFIC WHILE DOING 50MPH. THAN STARTING IT UP AND ONLY DOING 4 TMPH. THIS WAS CLEARLY A VERY DANGEROUS SITUATION. I DONT FEEL SAFE OR CONFENDENT. I PAID A PREMIUM PRICE FOR A VEHICLE THAT SHOULD BE DEPENDABLE AND SAFE. NOW THE JEEP WONT START. THE REAR BUTTON TO CLOSE THE HATCH HAS QUIT WORKING. THE START BUTTON WILL NOT START THE CAR AT ALL. WHEN IT STARTED TO MALFUNCTION. IT WOULD HESATATE AS IF THE BATTERY WHERE DEAD. WHEN IT DID START THE SETTINGS 'CLIMATE CONTROL WOULD BE SET TO DEFROST. THE A WOULD SHOW UP ON THE FACE WITHOUT BEING PRESSED. AND EVENTUALLY THE SCREEN WOULD NOT REACT TO TOUCH AT ALL. AND THE RADIO WOULDNT PLAY. BUT ALL ELISE SEEMED TO WORK WITHOUT A PROBLEM. THE WINDOWS WORKED FINE THE LIGHTS WHERE BRIGHT. THERE WASNT A PROBLEM WITH THE BATTERY. I AM APPLAUDED THAT JEEP WOULD THINK THIS IS ACCEPTABLE FOR A NEW VEHICLE IM THE COMSUMER. I PAID FOR A PRODUCT THAT HAS TO AND IS A TO CERTAIN EXPECTATIONS.