2016 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,406 owner complaints filed for this model year. This is the 5th highest complaint count among 12 Cherokee model years with reports.
Of the 2016 reports, 37 involved a crash and 14 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Electrical system, wiring, rear compartment/trunkPark outsideMay 11, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2016 Jeep Cherokee vehicles equipped with a power liftgate. An electrical short in the power liftgate module may lead to a vehicle fire with the ignition on or off.
A fire while parked or driving can increase the risk of injury.
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will relocate the power liftgate module and add a water shield. In addition, dealers will inspect for corrosion and replace the module and electrical connectors, if necessary. Repairs will be performed free of charge. Owner letters were mailed March 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 49A. This recall supersedes recalls 15V-393 and 15V-826. Vehicles repaired under the prior recalls will still need to have the new remedy performed.
Campaign 23V338000 on NHTSA.gov
Power train, automatic transmissionApr 27, 2023
Chrysler (FCA US, LLC) is recalling certain 2016-2017 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is 45A. This recall expands previous recall number 20V-343.
Campaign 23V302000 on NHTSA.gov
Power train, driveline, differential unitJun 11, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2017 Jeep Cherokee vehicles equipped with a two-speed Power Transfer Unit (PTU). Relative movement in the Power Transfer Unit (PTU) between the differential input splines and the transmission output shaft may cause some input spline teeth to wear off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, power cannot be transferred between the front wheels and the transmission which results in a loss of drive while the vehicle is in motion and a loss of the Park function while stationary.
A loss of drive can cause a vehicle crash without prior warning. A loss of the Park function can cause unintended vehicle rollaway which can increase the risk of a crash or injury.
FCA US LLC will notify owners, and dealers will perform a software update that will maintain vehicle propulsion by engaging rear wheel drive and prevent rolling in Park by activating the electronic parking brake if a failed input spline occurs. This recall began July 14, 2020. Owners may contact FCA USA LLC customer service at 1-800-853-1403. FCA's number for this recall is W47.
Campaign 20V343000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
EquipmentDec 21, 2017
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Campaign 17V824000 on NHTSA.gov
SeatsAug 10, 2016
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 Jeep Cherokee vehicles manufactured July 29, 2013, to February 5, 2016. The seat fasteners on the first or second row seats may not have been tightened to the proper torque specification.
Loose fasteners may allow the seats to move, increasing the risk of injury to the seat occupants in the event of a crash.
Chrysler will notify owners, and dealers will replace the seats or seat sets, free of charge. The recall is expected to begin during September 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall S63.
Campaign 16V590000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured September 30, 2015, to October 2, 2015. The left halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the left halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S38.
Campaign 16V287000 on NHTSA.gov
Power train, axle assembly, axle shaftMay 11, 2016
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Jeep Cherokee vehicles manufactured October 3, 2015, to March 22, 2016. The right halfshaft may have been incorrectly manufactured causing it to fracture without warning.
A fractured halfshaft may disconnect from the drive axle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the right halfshaft, free of charge. The recall began on June 30, 2016. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's recall number is S39.
Campaign 16V284000 on NHTSA.gov
Electrical system, wiring, rear compartment/trunkDec 9, 2015
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Cherokee vehicles manufactured February 18, 2015, to September 10, 2015 and equipped with the power liftgate option. In the affected vehicles, water may leak into the Power Liftgate Control Module and result in a high resistance short circuit.
A short circuit in the module increases the risk of a fire.
Chrysler will notify owners, and dealers will inspect the module and connectors for corrosion, replacing the damaged components as necessary. The mastic shield will be removed and the module will be covered with a water shield. These repairs will be performed free of charge. The recall began on February 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R67. This recall is superseded by NHTSA recall 23V-338.
Campaign 15V826000 on NHTSA.gov
Representative owner complaints
1,406 reports, newest first.
Power train, Electrical system, Service brakes, Sep 5, 2018
THE DRIVER INFORMATION CENTER SAYS SERVICE SHIFTER. WHEN ACTIVE, THE MANUAL SHIFT DOESN'T WORK BUT FORWARD REVERSE AND PARK DO NOT SEEM TO BE AFFECTED. IF YOU STOP SHUT OFF THE VEHICLE AND RESTART, IT CLEARS. IT STARTED DOING THIS 6-9 MONTHS AGO ONCE IN A WHILE BUT NOW DOES IT SEVERAL TIMES A DAY DEPENDING ON AMOUNT OF DRIVING. WE BROUGHT IT INTO THE DEALER TO HAVE IT CHECKED AND THEY SAID THERE WAS NO CODES OR PHYSICAL PROBLEMS BUT COULD REPLACE THE SHIFTER TO SEE IF THIS WOULD FIX THE PROBLEM. WE ELECTED NOT TO DO THIS AT THE PRESENT TIME. WE HAVE HEARD OF ACCIDENTS FROM THIS SO WE JUST WANTED TO NOTIFY YOU THAT IT IS HAPPENING. WE WOULD LIKE TO ADDRESS THIS BEFORE AN ACCIDENT OCCURS.
Electrical system, Other or unspecified, Sep 5, 2018
THE SHIFT REPORTS SERVICE SHIFTER ALL THE LIGHTS TURN ON, HAS NOT SHIFTED ON US
Electrical system, Exterior lighting, Structure, Sep 4, 2018, fire
ON JULY 18, 2018 I WENT OUTSIDE TO GET AN ITEM OUT OF BACK OF MY VEHICLE WHICH WAS STATIONARY AND I COULDN'T GET LIFTGATE TO LIFT AND I NOTICED THERE WAS SMOKE IN MY CAR, I OPENED THE DRIVERS SIDE DOOR AND SMOKE BILLOWED OUT. AFTER A FEW MINUTES, I GOT IN THE VEHICLE AND MOVED IT BACK AWAY FROM MY HOUSE AND NOTICED I HAD NO A/C, RADIO OR ANYTHING WORKING ON DASHBOARD. I LOOKED IN BACK OF VEHICLE AND IT WAS BURNT IN THE BACK LEFT CORNER OF LIFT GATE. I IMMEDIATELY CALLED MY INSURANCE COMPANY AND THEY HAD IT TOWED TO MIKE SMITH AUTO GROUP IN BEAUMONT. THE SMELL IN THE VEHICLE WAS AWFUL, A COMBINATION OF BURNT RUBBER AND PLASTIC. THERE WAS A RECALL ON THIS VEHICLE FOR BACK LEFT LIFTGATE IN 2015 OF WHICH I TOOK IT IN AND SUPPOSEDLY IT WAS REPAIRED. I ALSO IMMEDIATELY CALLED THE DEALERSHIP OF WHICH THEY WERE NO HELP AT ALL AND VERY UNCONCERNED. I TALKED TO MY INSURANCE COMPANY AND THEY SAID IF IT WAS DUE TO A RECALL I SHOULD CALL CHRYSLER CORPORATION OF WHICH I DID DAILY WITH NO RESULTS. THEY WOULD NOT LET ME TALK TO ANYONE, THEY FINALLY SENT AN INSPECTOR OF WHICH HE JUST LOOKED AT THE INSIDE OF CAR, DID NOT TAKE THE PANELS OFF OR ANYTHING AND SENT TO THE CORPORATION AND THEY SENT ME A LETTER STATING IT WAS NOT DUE TO RECALL. MY INSURANCE COMPANY SENT AN ENGINEER WHO TOOK THE PANEL OFF AND SEARCHED IT THOROUGHLY AND DETERMINED IT WAS DUE TO THE RECALL. I CANNOT GET ANY HELP ON THIS WHICH IS NOT MY FAULT. *BF *TR *TT*JB
Exterior lighting, Sep 1, 2018
DEFECTIVE HEADLAMPS CAUSING PREMATURE LOW BEAM BURN OUT. REPLACED THE LEFT HEADLAMP 3/8/2018 AND THE RIGHT 5/9/2018. THE LEFT LOW BEAM HEADLAMP HAS NURNED OUT AGAIN AFTER ONLY 5 MONTHS AND REQUIRES REPLACEMENT. THIS IS HIGHLY IRREGULAR.
Electrical system, Other or unspecified, Aug 31, 2018
WHILE AT A STOP LIGHT, MY JEEP COMPLETELY SHUT OFF ON ME AND WE HAD TO START IT BACK UP AND IT STARTED BACK UP. HOWEVER THIS HAS HAPPENED MANY TIMES BEFORE AND THINK THEY SHOULD RECALL THIS CONSIDERING HOW MANY OF THE SAME COMPLAINTS I AM SEEING ON THIS. I HAVE 2 KIDS IN MY CAR AT ALL TIMES AND FEAR IT DOING THIS WHILE DRIVING AS WELL. I TOOK IT TO JEEP AND THEY CHECKED IT OUT BUT NOW IT JUST FEELS HESITANT WHILE DRIVING. SCARES ME TO DEATH
Power train, Aug 29, 2018
9 SPEED TRANSMISSION DELAY FROM A DEAD STOP. JERKING AND LUNGING THROUGH DIFFERENT GEARS. HAD FULL TRANSMISSION REPLACEMENT IN JANUARY 2018, AND STILL HAVING ISSUES.
Power train, Seats, Engine, Aug 28, 2018
ENGINE SHUTS OFF RANDOMLY WHEN STOPPED. BACK PASSENGER SEATS RATTLE WHEN DRIVING EITHER SMITH OR BUMPY ROADS. SQUEAKING NOISE COMES FROM THE CAR WHEN THE ENGINE IS SHUT OFF.
Vehicle speed control, Aug 23, 2018
MY JEEP HAS BEEN HAVING A DISTURBING PROBLEM WITH THE CRUISE CONTROL FOR MONTHS. PERIODICALLY, CRUISE CONTROL ACCELERATES ON ITS OWN WAY ABOVE WHAT IT'S SET AT (E.G. IT'S SET AT 75 MPH ON THE HIGHWAY AND SUDDENLY IT ACCELERATES TO 95 MPH). I HAVE TO SLAM THE BRAKES UNTIL IT DECELERATES AND RESET THE CRUISE CONTROL. WHEN I WAS SETTING UP MY ROUTINE OIL CHANGE APPOINTMENT ON THE LITHIA APP, I NOTICED A RECALL THAT WAS EXACTLY FOR THE PROBLEM I WAS HAVING. BUT MY JEEP WAS NOT INCLUDED ON THE RECALL. I CALLED 1-800-853-1403 ON 7/24/18 AND WAS TOLD MY JEEP WAS NOT ON THE RECALL LIST BUT TO ASK FOR DIAGNOSTICS TEST FOR U63. AT MY APPOINTMENT, 8/10/18, AT LITHIA SANTA FE, THE DIAGNOSTICS DIDN'T SHOW ANYTHING. I HAD TO PAY $157 FOR THE TEST! I CALLED THE 800 NUMBER AGAIN AND TOLD THEM I WANT TO GO ON RECORD THAT I REPORTED THE PROBLEM AND TRIED TO HAVE IT ADDRESSED IN CASE I HAVE AN ACCIDENT RELATED TO IT. THE TECHNICIAN TOLD ME THEY 'CLEARED THE MODULE' AND THAT MIGHT TAKE CARE OF IT. I DON'T THINK I SHOULD HAVE HAD TO PAY FOR THE DIAGNOSTICS AND I THINK THIS SHOULD BE REMEDIED UNDER THE RECALL. *BF *TR
Wheels, Aug 22, 2018
I HAD A FLAT TIRE. AFTER MOUNTING THE SPARE TIRE AND TORQUEING THE LUG BOLTS, (YES THEY ARE BOLTS NOT NUTS) I FOUND THAT THE WHEEL WAS STILL LOOSE. I DETERMINED THAT THIS WAS CAUSED BY THE LUG BOLTS BEING TOO LONG FOR THE STEEL SPARE WHEEL WHICH IS NOT THE SAME THICKNESS AS THE ALUMINUM FACTORY WHEELS
Power train, Other or unspecified, Engine, Aug 21, 2018
2016 JEEP CHEROKEE LATITUDE 4X4 (25K MILES) WILL STALL OR LOSE POWER WHILE DRIVING. HAPPENED SEVERAL TIMES IN PAST FEW MONTHS. NOTICED FIRST WHEN HAD TROUBLE STARTING IN THE MORNING A FEW TIMES (AFTER A RECENT OIL CHANGE). WHILE DRIVING, JEEP LATITUDE 4X4 WILL JUMP INTO GEAR WHILE SLOWING JOLTING THE CAR FORWARD, TEMPORARILY LOSE POWER (RPM DROP, AND MPH DROP), OR COMPLETELY LOSE POWER WHILE DRIVING (HAPPENED ON BOTH CITY AND HIGHWAY). COMPLETE LOSS OF POWER HAPPENED SEVERAL TIMES WHILE TURNING, COMING AROUND TURN, INDICATOR WILL DING THEN SUDDENLY STEERING STIFFENS, NO POWER FROM GAS PEDAL, AND CAR SLOWS TO STOP. ONCE STOPPED, MESSAGE SCREEN DISPLAYS 'SHIFT CAR TO P THEN TO DESIRED GEAR' I THEN HAVE TO SHIFT CAR TO PARK AND RESTART (SOMETIMES TAKING 3 OR 4 ATTEMPTS). THIS HAS ALSO HAPPENED WHILE ATTEMPTING TO MERGE ONTO HIGHWAY (COMING AROUND BEND OF ON RAMP) LUCKILY THERE WAS A LARGE SHOULDER AND LITTLE TRAFFIC TO PULL OVER SAFELY. THIS POSES AN IMMEDIATE RISK OF SAFETY OF NOT ONLY MYSELF, BUT PASSENGERS AND OTHER VEHICLES. IF THIS WERE TO HAPPEN AT A BUSY INTERSECTION, HIGHWAY, OR DANGEROUS ROAD CONDITIONS (LOW VISIBILITY, SLICK SURFACE, ETC) AND ACCIDENT WILL OCCUR. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE.
Power train, Service brakes, Engine, Aug 18, 2018
I BOUGHT NEW JEEP CHEROKEE 2016 3.2 L IN SEP. 2016. WAS VERY HAPPY FOR FIRST FEW MONTHS AND THEN I NOTICED I GOT JERK WHILE I WAS DRIVING. I INFORMED THE DEALERSHIP GUY BUT, HE SAID THAT'S NORMAL IT HAPPENED BECAUSE OF AUTOMATIC TRANSMISSION. AFTER COUPLE A MONTHS I GOT SERVICE SHIFTER LIGHT ON. I WENT TO THE DEALERSHIP AND THEY UPDATED SOFTWARE. IT WAS BACK UP AGAIN WITH IN A WEEK SO I DECIDED TO CHANGE THE DEALERSHIP. I WENT ANOTHER JEEP DEALERSHIP GOT ERROR CODE AND FIX IT. IT WAS WORKING FINE FOR AT LEAST THREE MONTHS AND I GOT BACK SERVICE SHIFTER SIGN BUT, THIS TIME IT WAS WITH SERVICE FORWARD SIGN TOO. THEY FIX IT BUT BECAUSE OF THAT MY BREAK PADS WAS WORN DOWN AND IT WAS NOT COVERED UNDER WARRANTY AND I HAVE TO PAY OUT OF POCKET.AFTER A WEEK I GOT SERVICE TRANSMISSION LIGHT ON. I HAVE TO TOW MY CAR AND DROP AT THE DEALERSHIP. THEY FIX THE PROBLEM BUT THE ALL PROBLEM BACK UP AGAIN. I GOT THE SERVICE SHIFTER LIGHT ON, MY CAR IS GETTING STARTED JERKING AND CREATE A SOUND WHEN I WAS BREAK HARD. SO GUYS I AM VERY FRUSTRATED WITH MY JEEP CHEROKEE.
Engine, Aug 17, 2018
ENGINE IS USING EXCESSIVE AMOUNTS OF OIL. USING 1.25-1.5 QUARTS OF OIL PER 1,000 MILES. ENGINE HAS SHUT OFF WHILE DRIVING ON HIGHWAY ON 2 OCCASIONS. WHEN ENGINE OIL IS LOW IT DOES NOT SHIFT PROPERLY. FIRST ENGINE WAS REPLACED WITH A NEW ONE AND THE REPLACEMENT ENGINE IS ALSO USING EXCESSIVE AMOUNTS OF OIL. ADVISED BY DEALERSHIP TO LET NEW MOTOR BREAK IN AND COME BACK AFTER BREAK IN PERIOD OF 7,500 MILES. OWNERS MANUAL STATES THAT THIS VEHICLE DOES NOT REQUIRE A LONG BREAK IN PERIOD AS DEALERSHIP STATED.
Power train, Aug 17, 2018
LESS THAN 60000 & SERVICE SHIFTER LIGHT COMES ON. TOOK IT INTO THE DEALER AND THEY SAID THE SHIFTER NEEDS TO BE REPLACED & IT'S NOT COVERED UNDER WARRANTY. DEALERSHIP SAYS IT HAS NOTHING TO DO WITH HOW THE JEEP IS DRIVEN. I AM A TEACHER & ONLY DRIVE IT TO AND FROM WORK. THEY SAID IT'S A KNOWN ISSUE WITH THIS MODEL. IF IT'S A KNOWN ISSUE WHY ISN'T IT COVERED?
Electrical system, Aug 16, 2018
SHIFTER SERVICE PROBLEM SHIFTER AND WIRING NEED TO BE REPLACED ACCORDING TO DEALER MY CAR ONLY HAS FORTY SEVEN THOUSAND MILES ON IT SEARCH ONLINE REVEALS SEVERAL OTHER PEOPLE HAVE HAD THE SAME PROBLEM AND THERE ARE TALKS OF RECALLS BUT NOTHING HAS BEEN DONE AT THIS POINT
Other or unspecified, Engine, Aug 14, 2018
KEEP GETTING SERVICE SHIFTER AND NEED TO STOP VEHICLE AND SHUT OFF AND START UP AGAIN. SOMETIME VEHICLE WILL RUN GOOD FOR A COUPLE OF DAYS, OTHER TIMES GET 5 MINUTES DOWN THE ROAD AND IT RETURNS. WENT ON A LONG ROAD TRIP AND HAVE TO PULL OVER A NUMBER OF TIMES ON A VERY BUSY INTERSTATE. I BROUGHT IT INTO THE SHOP THREE (3) TIMES WITH THE SAME ISSUE (LATE DATE 8/2/18), LAST TIME I WAS TOLD IT WOULD BE $380.00 TO REPLACE A HARNESS FOR SOME KIND OF CABLE AND THEY NEEDED TO ORDER PARTS. STILL WAITING FOR THE CALL FROM THE SHOP WITH A DATE TO REPLACE THE HARNESS.
Engine, Aug 13, 2018
ENGINE STALLS WHILE DRIVING BECAUSE OF LOW OIL. JEEP IS 2 1/2 YRS. OLD WITH 50,000 MILES AND SHOULD NOT BE BURNING OIL. MANY PEOPLE COMPLAINING OF THE SAME THING.
Engine, Aug 8, 2018
MY CAR WILL SPUTTER AND SHUT DOWN WHILE DRIVING IN MY NEIGHBORHOOD. WHEN I TRIED TO START IT THE CAR WOULD SPUTTER AS IF IT WAS STUCK IN THE STARTER, THEN JUST SHUT DOWN. I ATTEMPTED AGAIN AND STILL NOTHING. I'VE CALLED THE DEALERSHIP AND THEY BLOW ME OFF. I DON'T KNOW WHAT TO DO AND WITH AN ENGINE ACTING LIKE THIS IS GOING TO CAUSE AN ACCIDENT. SOMETHING NEEDS TO BE DONE PLEASE!!!
Power train, Aug 1, 2018
THIS EVENING I WAS DRIVING MY 2016 JEEP CHEROKEE WHEN IT SUDDENLY LOST POWER AND I COULDN'T ACCELERATE OR ADEQUATELY TURN. I WAS BEGINNING TO ACCELERATE AFTER HAVING BEEN STOPPED AT A TRAFFIC LIGHT AND MADE A RIGHT HAND TURN. I WAS TRAVELING BETWEEN APPROXIMATELY 20 AND 30 MPH WHEN MY VEHICLE LOST POWER. MY MUSIC CONTINUED TO PLAY, MY DIGITAL SCREEN HOUSING THE SPEED REMAINED ILLUMINATED AND I NOTICED THE BATTERY LIGHT WAS ON. I DID NOT NOTICE A MESSAGE ON THIS SCREEN BUT THERE COULD HAVE BEEN ONE. I WAS MORE FOCUSED ON GETTING MY VEHICLE OFF OF THE ROAD SINCE IT WAS NO LONGER MOVING. LUCKILY THERE WAS A PARKING LOT APPROXIMATELY 20 FEET AHEAD. I WAS ABLE TO COAST MY CAR INTO THE PARKING LOT. STEERING WAS DIFFICULT BUT MANAGEABLE. ONCE IN THE PARKING LOT I PLACED THE VEHICLE IN PARK AND TURNED THE ENGINE OFF. I WAITED A MOMENT AND ATTEMPTED TO TURN IT BACK ON. THE VEHICLE BEGAN TO BUCK/SHAKE AND MADE A NOISE AS IF IT WAS TRYING TO START BUT NOT ABLE TO. THE DIGITAL MONITOR FLICKERED ON AND FINALLY THE ENGINE TURNED OVER AND THE VEHICLE WAS RUNNING. I LEFT IT RUNNING FOR SEVERAL MINUTES AND THEN TURNED THE ENGINE OFF. THE VEHICLE RESTARTED WITH NO PROBLEMS AND WAS ABLE TO MAKE IT BACK TO MY HOME APPROXIMATELY 20 MILES FROM WHERE THIS OCCURRED. THIS WAS TERRIFYING. WHAT WOULD I HAVE DONE IF I WAS ON AN INTERSTATE OR HIGHWAY AND TRAFFIC WAS HEAVY? AFTER THIS INCIDENT AND PRIOR TO FILING THIS COMPLAINT, I RESEARCHED THIS PROBLEM AND HAVE FOUND SEVERAL VIDEOS ON YOUTUBE SHOWING EXACTLY WHAT I EXPERIENCED. I HAVE ALSO READ COMPLAINTS ON VARIOUS FORUMS (ONE TITLED JEEP FORUM) DESCRIBING THE SITUATION I EXPERIENCED. I DO NOT FEEL THIS VEHICLE IS SAFE OR CAN BE TRUSTED WITH MY LIFE OR OTHERS. THIS NEEDS TO BE INVESTIGATED.
Power train, Jul 31, 2018
TRANSMISSION SLAMS INTO GEAR AND LUNGES FORWARD; FEELS LIKE BEING REAR ENDED. REVS HIGH AND THEN DOWNSHIFTS OR MISSES GEAR AND SLAMS INTO GEAR. IN MOTION DRIVING BETWEEN 0 AND 40 MILES PER HOUR OFTEN WHEN CRUISING ALONG AT APPROX. 30-40 WITHOUT WARNING.
Electrical system, Vehicle speed control, Electronic stability control (ESC), Jul 27, 2018
AS OF LATELY, THE SPEEDOMETER TOOGLES UP & DOWN THROUGH A SET OF NUMBERS EVEN AFTER ATTEMPTS ARE MADE TO REDUCE SPEED ESPECIALLY WHEN ON CRUISE CONTROL. DURING CRUISE CONTROL VEHICLE ACCELERATES BEYOND SET LIMIT & REQUIRES EXTREME FORCE TO DECELERATE. IT HAPPENS RANDOMLY AS DOES MANY DANGEROUS ISSUES MAINLY AFTER A SOFTWARE UPDATE TAKES PLACE WITH THE VEHICLE. IF THE UPDATES DON'T CAUSE ACCELERATION CONCERNS IT CAUSES VEHICLE TO SHUT OFF IN TRAFFIC & OVER THE LAST SEVERAL MONTHS A FEW HIGH RISKS FOR MAJOR TRAFFIC ACCIDENTS WERE ONLY AVOIDED BY THE SWIFT MANEUVERING OF OTHER VEHICLES OR MYSELF WHEN POSSIBLE TO AVOID COLLISION. NEVER BEFORE EXPERIENCED SO MANY MALFUNCTIONS OF MECHANICAL/TECHNOLOGICAL PROBLEMS FROM A VEHICLE. AS FOR IF THE VEHICLE WAS STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, BRAKING ETC WHEN THESE ISSUES OCCURED THE ANSWER WOULD BE MY JEEP HAS STALLED, LOSS SPEED, SHUT OFF AND/OR SPEED UP UNDER ALL THESE CONDITIONS. DEALERSHIP HAS ME BRING IT IN AND THEY FLASH THE SYSTEM TO "CORRECT" THE PROBLEM. THAT IS UNTIL THE NEXT UPDATE OR SOME SOFTWARE MALFUNCTION CAUSES UNEXPECTED SCARY INCIDENT TO ARISE LIKE NOW WITH THE CRUISE CONTROL THAT NEEDS ADDRESSING.
Steering, Service brakes, Jul 26, 2018
AFTER HAVING MY BRAND JEEP FOR LESS THAN 2 MONTHS, THE SERVICE PARK BRAKE, ANTI-LOCK BRAKE, AND TRACTION LIGHT WENT OFF WHILE DRIVING. MY CAR THEN PROCEEDED TO JERK WHILE DRIVING SO I PULLED OVER AND TURNED THE CAR OFF. UPON RESTART OF THE JEEP, ALL THE LIGHTS WERE GONE AND THE JEEP DROVE FINE. 5 TO 6 MONTHS (AROUND MARCH 2017) LATER THE LIGHTS WENT OFF AGAIN WHILE DRIVING AND THE WHEEL BECAME STIFF AND HARD TO TURN. SINCE THE LIGHT WENT OFF AFTER TURNING THE CAR OFF AND BACK ON BEFORE, I DID THAT BUT THE LIGHTS STAYED ON. I CALLED TO SCHEDULE AN APPT WITH THE DEALERSHIP THEN THE LIGHTS WENT OFF. THE LIGHST STAYED OFF, AS THE APPOINTMENT WAS 2 WEEKS AWAY, SO I CANCELLED IT. AS A SINGLE PARENT I CANNOT AFFORD TO WASTE MONEY FOR A DIAGNOSTIC THAT WOULD NOT SHOW AN ERROR BECAUSE THE MALFUNCTION LIGHTS WERE OFF. IN AUGUST OF 2017 THE LIGHTS CAME ONE AGAIN, THE WHEEL BECAME HARD TO STEER. THESE LIGHTS STAYED ON FOR 2-4 DAYS THEN WENT OFF. THIS OCCURENCE HAPPENED AGAIN IN BETWEEN AS WELL MY SONS BDAY WEEKEND FEBRUARY 2018. MY PARENTS WERE DRIVING THE CAR AND THIS MADE THEM UNCOMFORTABLE. SINCE THEN THE LIGHTS CAME ON MORE FREQUENTLY, USING GO OFF WITHIN A DAY OR 2, ONLY TO COME BACK ON AGAIN. IN THE PAST 3 WEEKS THE LIGHTS HAVE COME ON DAILY, CUT OFF WHILE DRIVING, AND CUT BACK ON. THE BRAKES NOW MAKE A VIBRATING SENSATION WHEN DRIVING, AND 3 TIMES WHEN BACKING UP THE PARKING BRAKE ENGAGED ITSELF. IN THE HISTORY OF OWNERHSHIP OF THIS VEHICLE I HAVE USED MY PARKING BRAKE MAYBE 3 TIMES. I AM FRUSTRATED WITH THIS VEHICLE THAT I PURCHASED BRAND NEW WITH 7 MILES ON IT TO BEING EXPERIENCING SO MANY PROBLEMS. I HAVE OWNED THE VEHICLE SINCE SEPT 2016 (NOT EVEN 2 FULL YEARS ALTHOUGH THIS PROBLEM STARTED EARLY ON) AND ONLY HAVE 25K MILES ON IT.
Steering, Suspension, Other or unspecified, Jul 19, 2018
MY JEEP HAS BEEN AND LOOKED AT FOR SHAKING IN THE FRONT END WHEN GETTING TO A CERTAIN SPEED. I HAVE FOUND OUT AFTER GOING TO GET A WHEEL ALIGNMENT AND BEING TOLD IT MAY BE MY TIRES AND HAVING THEM CHANGED AND THEN TOLD IT MAY BE THE BALANCE OF THE TIRES AND HAVING THAT CHECKED THE ISSUE IS STILL PRESENT. AFTER LOOKING INTO THIS ISSUE MORE AND TALKING TO OTHER JEEP OWNERS ABOUT THIS THEY SAID IT IS WHAT IS CALLED THE JEEP SHAKES. AND ACCORDING TO LOOKING THIS ISSUE UP THIS IS PRESENT ON MANY JEEP YEARS AND FOR ME AS A CAR OWNER THERE IS NO RECALL TO FIX THIS ISSUE. THE COST OF FIXING THIS ISSUE CAN RANGE FROM $900 TO 1500 DOLLARS DEPENDING ON WHERE IT IS TAKEN. THE JEEP WHEN DRIVING AND REACHING 55 PLUS MPH AND IT STARTS TO SHAKE AND IF ABLE TO GET TO 65 MPH THE SHAKING CEASES.
Other or unspecified, Jul 19, 2018
THE PANORAMIC SUNROOF EXPLODED WHILE DRIVING DOWN THE HIGHWAY, OUT OF NO WHERE. MY SUNROOF WAS NOT BUSTED MY AN EXTERNAL FORCE. MY SUNROOF HAS VERY THINK GLASS. THE WHOLE IN THE GLASS IN DEAD SET IN THE MIDDLE. AFTER DOING SOME RESEARCH ONLINE THIS HAS HAPPENED TO SEVERAL OTHER BUYERS. IT WAS 88 DEGREES OUT THAT DAY. I HAVE DRIVEN MY CAR IN HOTTER CONDITIONS.
Steering, Exterior lighting, Engine, Jul 17, 2018
ON 4 SEPARATE OCCASSIONS, WHILE IN MOTION, THE CAR COMPLETELY SHUT DOWN. ON EACH STALL, EVERYTHING SHUT OFF COMPLETELY INCLUDING ALL LIGHTS DASHBOARD ETC. WHEN I ATTEMPTED TO RESTART THE CAR IN THE MIDDLE OF THE ROAD (ONCE ON THE HIGHWAY) OBSTRUCTING TRAFFIC, THE CAR WOULD NOT RESTART. ONLY AFTER WAITING 3 -5 MINUTES DID THE CAR EVENTUALLY START. TWICE I WAS ALMOST REAR ENDED.
Electrical system, Electronic stability control (ESC), Engine, Jul 16, 2018
I WAS DRIVING DOWN A HILL AT ABOUT 20 MPH WHEN MY VEHICLE STARTED STUTTERING AND THEN SHUT OFF. THE CAR PULLED UP A MESSAGE ON THE DASH THAT SAID, ' VEHICLE MUST BE IN PARK TO START THE VEHICLE'. THIS WAS ABSOLUTELY TERRIFYING. I PLACED THE CAR IN PARK AND THEN RESTARTED THE VEHICLE. THIS HAS HAPPENED 2 MORE TIMES SINCE THEN. CAR IS SCHEDULED TO BE SERVICED.