2019 Jeep Cherokee
Problems, recalls and owner-reported issues
Power train is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 12 Cherokee model years with reports.
Of the 2019 reports, 40 involved a crash and 19 involved a fire. 37 people were injured.
What owners report most often
Recalls and investigations
Power trainMay 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Campaign 26V290000 on NHTSA.gov
Power trainApr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Campaign 25V011000 on NHTSA.gov
Steering, rack and pinion, rackAug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
A loss of steering control increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Campaign 19V637000 on NHTSA.gov
Air bagsJun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Campaign 19V449000 on NHTSA.gov
SeatsMar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
In the event of a crash, the seat may move, increasing the risk of injury.
Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Campaign 19V248000 on NHTSA.gov
Electrical system, instrument cluster/panelDec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Campaign 18V917000 on NHTSA.gov
Power train, automatic transmissionOct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
A vehicle stall can increase the risk of crash.
Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Campaign 18V739000 on NHTSA.gov
Electrical system, wiring, front underhoodAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
A vehicle stall can increase the risk of a crash.
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Campaign 18V524000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperAug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
A reduction of braking performance can increase the risk of a crash.
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Campaign 18V523000 on NHTSA.gov
Power train, automatic transmissionJul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
Campaign 18V492000 on NHTSA.gov
Engine and engine cooling, engineMay 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Campaign 18V344000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Steering, May 4, 2020
THE STEERING WHEEL JERKS FROM LEFT TO RIGHT WHEN DRIVING. THIS IS A HUGE SAFETY CONCERN AS IT COULD CAUSE LOSS OF CONTROL. IT HAPPENS CONTINUOUSLY WHEN TRAVELING ABOVE 55MPH, GOING STRAIGHT, AND TURNING. I HAVE HAD A DEALERSHIP LOOK AT THIS AND THEY CLAIM THERE IS NO ISSUE AND THAT IT IS THE ELECTRONIC STEERING CONTROL KICKING IN. THEY ALSO HAD OTHER COMPLAINTS FROM MULTIPLE 2019 JEEP CHEROKEE OWNERS AND THEY SPOKE TO CHRYSLER ABOUT IT AND WERE TOLD THAT THERE WAS NOTHING THEY COULD DO.
Vehicle speed control, Engine, Apr 29, 2020
MY 16 MONTH OLD JEEP TURNS OFF WHILE YOU ARE DRIVING IT. THIS HAS OCCURRED TWICE IN THE PRIOR TWO WEEKS. NO WARNING LIGHTS--THE CAR JUST TURNS OFF COMPLETELY. I HAVE BEEN ADVISED THIS IS DUE TO A DROP IN OIL PRESSURE, BUT THE OIL PRESSURE LIGHT DOESN'T COME ON. THE CAR HAS BEEN MAINTAINED ACCORDING TO THE GUIDELINES WITHIN THE MANUAL WHICH STATES TO CHANGE THE OIL WHEN THE ENGINE LIGHT COMES ON AND THAT IT SHOULD NEVER GO BEYOND 10,000 MILES BETWEEN OIL CHANGES. WHEN THE CAR WAS TAKEN TO THE DEALER FOR THE ISSUE WE WERE ADVISED THAT THE REALITY IS THAT THE OIL NEEDS CHANGED EVERY 4,000 MILES AND THIS IS A KNOWN ISSUE AND THAT MORE FREQUENT OIL CHANGES REDUCES THE LIKELIHOOD OF THIS OCCURRING. MY 16 YEAR OLD SON WAS DRIVING THE CAR THE FIRST TIME THIS OCCURRED AND THE SECOND TIME IT WAS ON A 45 MILE AN HOUR ROAD. THIS IS A KNOWN ISSUE AND YET CHRYSLER/JEEP DOES NOTHING TO RESOLVE IT.
Power train, Apr 26, 2020
ROUGH WHEN DOWNSHIFTING. AFTER DRIVING FOR A WHILE IT DOWNSHIFTS OK. JUST IN THE BEGINNING 20 MINS OF DRIVING THE DOWNSHIFT IS A LITTLE ROUGH.
Electrical system, Other or unspecified, Engine, Apr 17, 2020
MY CAR HAS TURNED OFF ON ME SEVERAL TIMES SINCE I BOUGHT IT. IT SLOWLY STARTS AND SHUTS OFF WHEN I MAKE A TURN. IT HAS SHUT OFF ON ME UP TO 4 TIMES IN LESS THAN A MILE, WHILE I HAVE MY CHILD IN THE CAR. ALSO IN A BUSY INTERSECTION. I HAVE TAKEN IT BACK TO DEALER SEVERAL TIMES AND THEY SAY IT IS DUE TO LOW OIL AND THEY ADD IT AND SEND ME ON MY WAY. THIS ISSUE CONTINUES AND IS A HUGE INCONVENIENCE. 04/10 WAS THE LAST TIME IT HAPPENED, I TOOK IT IN AND THEY CHANGED MY OIL AGAIN. *TR
Service brakes, Engine, Apr 13, 2020, fire
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL BURNING CHEMICAL ODOR COMING FROM THE ENGINE AND INTO THE CABIN OF THE VEHICLE THROUGH THE AIR CONDITION VENTS. THE CONTACT STATED THAT THE ODOR SMELLED LIKE BURNING PLASTIC. THE CONTACT BECAME NAUSEOUS FROM THE ODOR. THE VEHICLE WAS TAKEN TO MARINO CHRYSLER/JEEP/DODGE (5133 W IRVING PARK RD, CHICAGO, IL 60641), HOWEVER, THE MECHANIC WAS UNABLE TO REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THERE WAS A METAL ON METAL SOUND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Power train, Apr 11, 2020
WHEN DRIVING THE VEHICLE AROUND TOWN OR ON THE HIGHWAY IF I TAKE MY FOOT OFF THE ACCELERATOR FOR ANY REASON THAT REQUIRES ME TO SLOW DOWN THE ACCELERATOR HAS AN EXTREMELY SLOW RESPONSE TIME WHEN I RE- ACCELERATE ANYWHERE BETWEEN 3 TO 6 SECONDS. THIS IS EXTREMELY DANGEROUS IF ANOTHER VEHICLE IS COMING UP BEHIND YOU AND TRAVELING FASTER THAN THE CAR CAN ACCELERATE TO GET OUT OF THE WAY. SEVERAL TIMES I HAVE ALMOST BEEN HIT FROM BEHIND BECAUSE I CAN'T GET THE CAR TO ACCELERATE BACK TO THE SPEED I WAS TRAVELING UNTIL THE SLOW RESPONSE ALLOWS ME TO SPEED UP.
Steering, Apr 11, 2020
WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS ABOVE 35 MPH, THE STEERING FEELS LIKE IT IS ABNORMALLY DIFFICULT TO KEEP CENTERED IN THE LANE. THEN THE VEHICLE STARTS TO DRIFT EITHER LEFT OR RIGHT AND WHEN I TRY TO CORRECT IT BACK TO CENTER LANE IT HAS SOME RESISTANCE AND THEN IT JERKS CAUSING IT TO OVER CORRECT. THIS GIVE THE FEELING OF CONTROL LOSS FOR A MOMENT, AND AFTER ITS BACK TO CENTER IT GOES THE OTHER WAY DOING THE SAME THING. WHEN IT IS DOING IT, OTHER PEOPLE ON THE ROAD NOTICE IT TOO AND WON'T PASS ON THE LEFT IN FEAR OF THE VEHICLE SWERVING TO HIT THEM.
Power train, Apr 5, 2020
WHEN ALMOST TO A COMPLETE STOP FEELS LIKE THE TRANSMISSION BANGS THE CAR FORWARD. VERY ANNOYING AND POTENTIALLY DANGEROUS AS IT JUMPS FORWARD.
Other or unspecified, Engine, Apr 2, 2020
EVERY TIME I DON'T GET AN OIL CHANGE RIGHT AWAY, MY CAR WILL STALL IN THE MIDDLE OF THE ROAD AT RANDOM TIMES WITH NO WARNING. I HAVE BEEN WITH MY TWO YOUNG CHILDREN IN THE CAR WHEN THIS HAS HAPPENED SEVERAL TIMES, IT'S EXTREMELY UNSAFE AND I AM SO TIRED OF THIS ISSUE. I'VE SPOKE WITH THE DEALERSHIP AND THEY SAID ALL JEEP CHEROKEE'S ARE LIKE THIS, AS IF IT IS NORMAL. WE ARE LUCKY WE HAVEN'T GOTTEN INTO A CRASH DUE TO THIS. THIS IS JUST RIDICULOUS AND I'M LOOKING INTO DOING A BUY BACK FOR THIS CAR. CAN'T TRUST JEEP NOW.
Power train, Electrical system, Other or unspecified, Mar 27, 2020
I AM HAVING SIMILAR ISSUES THAT OTHER PEOPLE ARE HAVING. NO ACCELERATION, VEHICLE STALLING, THE CAR REVVING OVER 4-5K RPMS STOPPED AND FOOT ON BRAKE, RADIO ISSUES. WHAT I AM TRYING TO FIND OUT IS HOW CAN I GET FCA TO BUY BACK THIS LEMON. ALSO I WOULD LIKE SOME DATA OF HOW MANY PEOPLE HAVE FILLED A COMPLAINT. I WANT TO USED THIS INFO AND GIVE IT TO THE NATIONAL CENTER FOR DISPUTE SETTLEMENT
Exterior lighting, Mar 17, 2020
MANY CHEROKEE OWNERS 2019 ARE COMPLAINING IN ALL FORUMS THAT TAILLIGHTS GET WET WITH SIMPLE RAIN. IF YOU ALL DEALER THEY SAY CHRYSLER INFORMS THAT IT IS NORMAL BEHAVIOR UNLESS THEY ARE MORE THAN 24 HRS AFTER WET. WHEN ASKED IF THIS WILL LEAD TO FAILURE, CORROSION, OR DAMAGE TO THE LIGHT ASSEMBLY THEY SAY ON LONG TERM YES SO THE BEST ACTION IS TO GO ON THE BACK OF THE VEHICLE TO DRY THEM. A NEW VEHICLE SHOULDNT BE HAVING THIS BEHAVIOR. THE VEHICLE IS IN NORMAL ENVIRONMENT CONDITIONS. RUNNING THE VEHICLE DOES NOT MAKE THEM DRIER AND IS VERY DIFFICULT TO DRY USING A RAG OR ANYTHING IN THE INSIDE.
Electronic stability control (ESC), Mar 12, 2020
SOMETIMES THE CAR WON'T START THE WINDSHIELD WIPERS COMES ON WITHOUT THE SWITCH EVEN BEING TURNED THE EMERGENCY BRAKE SETS ITSELF THE VEHICLE WON'T GO INTO GEAR OR JUMPS INTO NEUTRAL ALL THE LIGHTS ON THE DASH BOARD COMES ON AND GOS CRAZY.. RADIO IS STATIC
Engine, Mar 9, 2020
EXCESSIVE ENGINE OIL CONSUMPTION. NO LEAKS BUT HAVE TO ADD ENGINE OIL EVERY 1,000 - 2,000 MILES. THE CAR IS BRAND NEW LESS THAN 10,000 MILES ON IT. IT SHOULD NOT BE USING ENGINE OIL. HAVE HAD CARS BEFORE THAT NEVER USED OIL. THIS CAR SHOULDN'T BE GOING THROUGH THIS MUCH OIL THIS FAST. I HAD TO TOP OFF THE ENGINE OIL TWICE AND IT'S GOT LESS THAN 2,500 MILES ON IT.
Exterior lighting, Mar 6, 2020
AT TIMES THE DASHBOARD LIGHTING AND THE TOUCH SCREEN MONITOR GOES DARK; CREATING A SAFETY CONDITION BY WHICH I CANNOT DETERMINE HOW FAST I AM GOING AND IT DOES NOT ALLOW FOR ANY OF THE SAFETY ITEMS TO BE IDENTIFIED PROPERLY. THIS CONDITION HAS OCCURRED AT NIGHT AND WHEN IT DOES IT MAKES FOR VERY UNSAFE RIDE. I AM VERY CONCERNED WITH DRIVING THIS VEHICLE. THE DEALERSHIP HAS ATTEMPTED TO DUPLICATE THE PROBLEM WITH NO SUCCESS. I DO NOT FEEL COMFORTABLE TAKING THE VEHICLE BACK HOME.
Steering, Power train, Engine, Mar 6, 2020
WHILE DRIVING MY JEEP ITS COMPLETELY STALLED OUT LOOSING POWER STEERING AND ELECTRICAL , HAD TO MANUALLY GET IT TO THE SIDE OF THE ROAD. A PREVIOUS RECALL UA9 HAS BEEN ISSUED FOR THIS PROBLEM BUT MY VIN DOESN'T MATCH EVEN THOUGH IT DID THE SAME THING.
Power train, Electrical system, Electronic stability control (ESC), Mar 5, 2020
MY VEHICLE IS EXPERIENCING FREQUENT STALLING AND WILL DIE ON ME WHENEVER I MAKE AN AVERAGE TURN (LEFT OR RIGHT), OR WHENEVER THE CAR IS DECREASING ACCELERATION ON A NORMAL CITY STREET. HOWEVER, I'M EXPERIENCING THIS MOSTLY WHEN MY CAR IS STILL HEATING UP, SO AROUND THE FIRST 10MINS OF DRIVING THE VEHICLE AFTER NOT TOUCHING IT FOR 5+ HOURS. WHEN MY CAR STALLS OR SHUTS OFF, IT STILL SHOWS THAT THE ENGINE IS ON THROUGH THE START ENGINE BUTTON. HOWEVER, I STILL NEED TO PUT MY CAR IN PARK, AND PRESS THE START ENGINE BUTTON AGAIN WHILE PRESSING ON THE GAS TO TURN ON MY CAR AGAIN. WHEN I DO THIS, THE CAR OCCASIONALLY WILL STRUGGLE TO TURN ON AND SOMETIMES IT WON'T START UP ON THE FIRST TRY. IN ADDITION, I EXPERIENCE MY CAR SOUNDING AN ALERT NOISE OCCASIONALLY WHENEVER I'M MAKING A NORMAL TURN (WHEN MY CAR IS FULLY HEATED UP), BUT MY CAR DOESN'T STALL OR SHUT OFF. ANOTHER ISSUE THAT MY CAR IS EXPERIENCING IS I CAN TELL THAT MY CAR IS OCCASIONALLY STRUGGLING TO SWITCH GEARS WHEN I TRY TO ACCELERATE DURING WHILE MY CAR IS IN AUTO MODE. FROM MY UNDERSTANDING, THERE WAS A RECALL ON MY CAR MODEL BACK IN 2018 FOR A SIMILAR ISSUE ON THE AUTOMATIC TRANSMISSION. HOWEVER, MY CAR WAS NEVER RECALLED AND IT WAS NEVER SERVICED FOR ANYTHING SIMILAR TO THE RECALL.
Other or unspecified, Feb 27, 2020
2 WEEKS AFTER I PURCHASED VEHICLE AS I WAS BACKING OUT OF MY GARAGE IT MADE A HORRIBLE SCREECHING NOISE LIKE IRON SCRAPPING AGAINST CONCRETE. IT CONTINUED DOING THAT AND I TOOK IT TO THE SERVICE DEPARTMENT AND THEY TOLD ME IT WAS THE CERAMIC BRAKES. IT CONTINUED AND HAD TO KEEP TAKING IT INTO SHOP FINALLY THEY REPLACED THE PADS AND ROTORS I PICKED IT UP ON A FRIDAY AND SUNDAY IT DID THE SAME THING. SO TOOK IT BACK AS OF 02/27/20 IT STILL MAKES THE SAME SOUND AND SOMETIMES IT WILL BRAKE AND THE CAR JERKS REAL BAD. ALSO IT ROLLS ABOUT HALF A TURN OF THE FRONT TIRE WHEN I HAVE PUT IT IN PARK WITH FOOT ON BRAKE TURN IT OFF AND TAKE MY FOOT OF THE BRAKE. I HAVE RECORDED THE NOISE IT MAKES AND VIDEOED THE TIRES ROLLING. THIS HAPPENS RANDOMLY THE LAST TIME IT MADE THE NOISE AND BRAKED WAS 02-12-20. BUT IT DOSE IT SO OFTEN THAT I GAVE UP RECORDING THE NOISE. INCLUDING OTHER DATES THAT IT HAS HAPPENED THE FIRST TIME WAS 2 WEEKS AFTER I BOUGHT THE CAR IN 07/03/19. OTHER DATES 11-25-19,12-17-19,12-22-19-TWICE THAT DAY 01-04-20,01-09-20,01-10-20,01/13/20,01/15/20,01/31/20,02/12/20 THOSE ARE THE ONES I HAVE JOTTED DOWN DOSE NOT INCLUDED THE RECORDED ONES. SOMETIMES WHEN I BACK UP AND PUT CAR IN DRIVE AND TAKE MY FOOT OFF BRAKE IT WILL ROLL BEFORE I EVEN STEP ON THE GAS.
Steering, Feb 24, 2020
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE STEERING WHEEL WAS SLIGHTLY TURNED AND FAILED TO RESPOND. THE CONTACT WAS CONCERNED THAT IN INCLEMENT WEATHER OVER CORRECTING THE VEHICLE COULD LEAD TO A CRASH. THE VEHICLE WAS TAKEN TO REED CHRYSLER LOCATED AT 1724 N SPRING ST, BEAVER DAM, WI 53916, (920) 887-2300, TO BE DIAGNOSED. THE VEHICLE WAS DRIVEN BY A TECHNICIAN WHO WAS ABLE TO DUPLICATE THE FAILURE. THE CONTACT WAS INFORMED THAT THERE WAS NO RECALLS OR A FIX FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Tires, Feb 21, 2020
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE LATITUDE EQUIPPED WITH GOOD YEAR TIRES, TIRE LINE: (NOT PROVIDED), TIRE SIZE: 225/60/R17, DOT NUMBER: (NOT AVAILABLE). THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THE PASSENGER'S SIDE REAR WHEEL DETACHED FROM THE VEHICLE. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SAN LEANDRO CHRYSLER DODGE JEEP RAM LOCATED AT SRT 1444 MARINA BLVD, SAN LEANDRO, CA 94577, TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Vehicle speed control, Feb 18, 2020, crash
TL* THE CONTACT LEASED A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT PRIOR TO THE FAILURE THE KEY FOB WAS LOCKED INSIDE THE VEHICLE, HOWEVER ONCE THE VEHICLE WAS OPENED SHE STARTED THE VEHICLE AND SHIFTED TO REVERSE. THE REVERSE ALERT AUDIO CHIMED AND THE BRAKE PEDAL WAS DEPRESSED HOWEVER THE VEHICLE INADVERTENTLY ACCELERATED IN REVERSE. THE CONTACT STATED THAT NO WARNING LIGHTS ILLUMINATED. THE VEHICLE CRASHED INTO ANOTHER VEHICLE. NO INJURIES WERE SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO MYRTLE BEACH JEEP CHRYSLER (785 JASON BLVD, MYRTLE BEACH, SC 29577 843-448-1191) WERE THE FAILURE WAS NOT DIAGNOSED OR DUPLICATED. THE CONTACT ALSO MENTIONED THAT WHEN APPROACHING A STOP LIGHT AND THE BRAKE PEDAL WAS DEPRESSED THE VEHICLE WOULD LURCH FORWARD AS WELL AS WHEN THE BRAKE PEDAL WAS RELEASED AN ABNORMAL GRINDING NOISE WAS HEARD. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE AS THE CONTACT NO LONGER OWNS THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,070.
Engine, Feb 17, 2020
THERE WERE SEVERAL INCIDENTS OF THE FOLLOWING HAPPEN: CAR STARTS FINE, I DRIVE FOR A FEW MINUTES AND THE CAR JUST SHUTS OFF AND JUST STOPS ALL OF A SUDDEN. SO I WAIT AND TRY TURNING IT BACK ON. THANK GOODNESS IT WASN'T ON A HIGHWAY. SOMETIME IT RE-STARTS THE 1ST TIME BUT SOMETIMES IT TAKES A FEW TRIES. FIRST TIME THIS STARTED HAPPENING (NOV. 2019), THE DEALER SAID IT NEEDED OIL CHANGE BUT IT WAS ONLY AT AROUND 40% OIL LIFE. THEY TOLD ME IT WAS "BONE DRY." IT WAS FINE AFTER OIL CHANGE. NOW (FEB 2020) DASHBOARD STILL HAS THE OIL LIFE AS 48% AND IT'S ONLY BEEN 4000 MILES OR SO SINCE LAST OIL CHANGE. DEALER WILL PROBABLY TELL ME AGAIN THAT IT NEEDS AN OIL CHANGE BUT IT'S VERY STRANGE A NEW CAR (2019 JEEP CHEROKEE MODEL) WILL BURN THROUGH ITS OIL IN JUST 4000 MILES. IT'S VERY CONCERNING THE CAR JUST SHUTS OFF/TURNS OFF ALL OF A SUDDEN WITHOUT ANY WARNING. AND IF IT DOES BURN THROUGH ITS SYNTHETIC ENGINE OIL IN JUST 4000 MILES IT SEEMS THERE IS SOMETHING REALLY WRONG. ALSO, I DON'T KNOW IF THIS CORRELATES WITH THE PROBLEM BUT WHEN I MAKE A TURN I HEAR A "BING" SOUND WHICH MAKES ME LOOK AT THE DASHBOARD TO SEE IF A LIGHT CAME ON BUT THERE IS NOTHING THERE. THIS HAPPENED WHEN THE PROBLEM STARTED HAPPENING AND I'M HEARING IT AGAIN THIS TIME AROUND. I HAD THIS PROBLEM HAPPEN TO ME 6-7 TIMES (SOMETIMES 2 TIMES IN 1 DAY) IN THE LAST 4 DAYS. THIS HAS ME SCARED TO DRIVE MY CAR AROUND. I WAS RESEARCHING ONLINE AND I SAW OTHERS ARE HAVING SIMILAR PROBLEM SO I THOUGH I WOULD REPORT THIS TOO. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T77885_DS986042
Electrical system, Engine, Feb 11, 2020
THE PROBLEM STARTED LAST WEEK, WHILE MAKING A RIGHT HAND TURN MY JEEP SUDDENLY LOST ALL ELECTRICAL POWER INCLUDING THE POWER STEERING. AFTER I PUT MY CAR IN PARK AND WAITED A FEW MINUTES IT STARTED BACK UP WITHOUT FURTHER INCIDENTS. THE FIRST INCIDENT HAPPENED ON A SNOW DAY ON MY MORNING COMMUTE TO WORK, HAD I TAKEN A BUSIER ROUTE IT WOULD HAVE CAUSED AN ACCIDENT. THE SAME THING REPEATED THE FOLLOWING DAY MINUS THE SNOWY CONDITIONS. I SCHEDULE MY CAR FOR SERVICE WHERE I BOUGHT IT AS SOON AS I WAS ABLE TO TAKE IT. WHEN I ARRIVED TO THE DEALER I SPOKE TO A SERVICE ADVISER AND EXPLAINED WHAT HAD TRANSPIRED. HE QUICKLY RECOGNIZED THE PROBLEM, AND ASKED A VERY SPECIFIC QUESTION. HE ASKED IF THE CAR DIED OUT WHILE MAKING A RIGHT HAND TURN WHICH WAS THE CASE BOTH INCIDENTS. HE WENT ON TO SAY THAT IT HAPPENED TO THAT MODEL AND ENGINE IF THEY OIL GETS LOW. I WAS ASTOUNDED AS I WAS NOT DUE FOR AN OIL CHANGE FOR AROUND 1,000 MILES. CLEARLY JEEP IS AWARE OF THE ISSUE WHICH SEEMS TO BE OBVIOUS DESIGN FLAW. I UNDERSTAND HOW RECALLS WORK AND I AM LEFT TO ASSUME THAT THEY HAVE DECIDED AGAINST IT AS AN OIL CHANGE CAN BE A TEMPORARY FIX AND A ENGINE REPLACEMENT WOULD BE COSTLY AND TIME CONSUMING.
Electrical system, Engine, Feb 10, 2020
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT TURNED THE VEHICLE OFF AND BACK ON AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO TUTTLE-CLICK AUTOMOTIVE GROUP38 AUTO CENTER DR, IRVINE, CA 92618 (949) 835-4812 WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. AN OIL CHANGE WAS RECOMMENDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS THEN TAKEN TO ANOTHER DEALER, DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA 26845 YNEZ RD, TEMECULA, CA 92591 (951) 225-4541, TO BE DIAGNOSED WHICH WAS STILL PENDING. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V344000 (ENGINE AND ENGINE COOLING), NHTSA CAMPAIGN NUMBER: 18V524000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Power train, Vehicle speed control, Engine, Feb 9, 2020
I WAS DRIVING HOME FROM WORK ONE NIGHT AND ALL THE DASH LIGHTS COME ON AND THE VEHICLE COMPLETELY STALLED IN THE MIDDLE OF THE HIGHWAY. I HAD TO ATTEMPT TO PULL OVER AND SWITCH THE KEY OFF AND BACK ON TO RESTART THE ENGINE. I ALSO HAVE BEEN AT A STOP MULTIPLE TIMES AND TURN OUT INTO THE ROAD AND MY VEHICLE WON'T GO, WHICH COULD RESULT IN ME GETTING HIT. I ALSO HAD MY RECALL 'FIXED' FOR THE POWER TRAIN, WENT BACK BECAUSE I RECEIVED ANOTHER LETTER SAYING IT WAS POSSIBLY NOT FIXED AND IT STILL TELLS ME THE PROBLEM WAS NOT FIXED ON MY VEHICLE. I CANNOT USE CRUISE CONTROL ON MY VEHICLE BECAUSE WHEN IT GOES DOWN THE SLIGHTEST HILL, CURVE, WHATEVER, THE RPMS GO ALL THE WAY UP AND JUST SIT THERE, EVEN WHEN I HAVE TURNED OFF THE CRUISE CONTROL AND BRAKED IT STILL STAYS SHIFTED UP FOR A LONG TIME. I REGRET PURCHASING THIS VEHICLE, ESPECIALLY WITH A BABY ON THE WAY ANY DAY NOW AND HER SAFETY BEING AT RISK. WE ARE IN THE PROCESS OF FINDING ANOTHER VEHICLE.
Steering, Feb 7, 2020
DRIVING AT HIGHWAY SPEEDS, REALLY ANYTHING ABOUT 50MPH UP TO ABOUT 80MPH, I FEEL THE WHEEL STICK WHEN I TRY TO CORRECT THE WHEEL TO STAY GOING STRAIGHT. EVEN WHEN GOING AROUND CURVES ON THE HIGHWAYS I CAN FEEL THE STICK AND IT'S FRIGHTENING SOMETIMES. TRYING TO EXPLAIN IT AT THE DEALERSHIP TO HELP THEM UNDERSTAND HE HARD AND HAVING THEM FEEL IT MIGHT BE HARDER WITHOUT HIGHWAY AROUND HERE TO GET IT UP TO THOSE SPEEDS FOR A PERIOD OF TIME. THIS HAS HAPPENED BY THE WAY MULTIPLE TIMES OVER THE LAST 10000 MILES.