2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
145 reports, newest first. Show all
Engine and engine cooling, Jul 31, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, PART OF THE RADIATOR FAN FELL OFF OF THE VEHICLE. ON ANOTHER OCCASION THE REMAINDER OF THE FAN FELL OFF OF THE VEHICLE. BOTH FAILURES OCCURRED APPROXIMATELY ONE WEEK AGO WITHOUT WARNING. THERE WAS A VERY LOUD POPPING SOUND AND SHE OBSERVED THAT A PIECE OF THE PLASTIC FAN WAS ON THE GROUND. THE DEALER ALSO CONFIRMED THAT THE VIN IS A PART OF A RECALL. THE CURRENT AND FAILURE MILEAGES WERE 95,000. THE VIN WAS UNAVAILABLE.
Steering, Engine and engine cooling, Jul 24, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING: COOLING SYSTEM:FAN) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIR. SHE WAS INFORMED THAT HER VIN WAS NOT INCLUDED IN THE RECALL AND PAID $315 FOR THE REPAIR. THE FAILURE MILEAGE WAS 100,677. UPDATED 09/15/08 *BF THE GEARBOX HAD SEIZED. UPDATED 09/18/08. *JB
Engine and engine cooling, Jul 22, 2008
DRIVING ALONG AND LOW COOLANT LIGHT WENT ON, THEN PULLED OVER AND REVEALED NO COOLANT WHATSOEVER. REPLACED THE COOLANT EVERY FEW DAYS THEN FINALLY AFTER A COUPLE WEEKS TOOK IT TO THE RADIATOR SHOP AND HAD TO HAVE THE RADIATOR REPLACED. *TR
Engine and engine cooling, Jul 22, 2008
RADIATOR COOLING FAN BLADES BROKE INTO SEVERAL PIECES WHILE I WAS DRIVING. NOT EASILY DETERMINED IF THE RADIATOR WAS DAMAGED. FAN IS INOPERABLE WHICH CAUSES THE ENGINE TO OVERHEAT UNLESS VEHICLE IS KEPT IN MOTION. HAVE NOT DONE A REPLACEMENT YET. CHRYSLER IS REFUSING TO EVEN CONSIDER COVERING THE REPAIR UNLESS I PAY TO HAVE THEIR TECH DIAGNOSE THE PROBLEM. CHRYSLER WILL NOT COMMIT TO PAY FOR ANY PERCENTAGE OF THE REPAIR UNTIL AFTER I PAY TO HAVE A TECH DIAGNOSE THE PROBLEM. *TR
Engine and engine cooling, Jun 27, 2008
2002 JEEP GRAND CHEROKEE RECALL FOR ELECTRIC RADIATOR FAN. CONSUMER STATES THAT HE HAD THESE PARTS REPLACED BEFORE THE RECALL WAS RECEIVED. HE ALSO STATES THEY HAVE BEEN REPLACED AGAIN AND THE MANUFACTURER STATED THE REPAIR ORDER THE CONSUMER SUBMITTED DID NOT SHOW THE REPLACEMENT OF THE PARTS INVOLVED IN THE RECALL. *KB THE CONSUMER STATED THE ENGINE OVERHEATED AND THE REPAIRS WERE NECESSARY. *JB
Engine and engine cooling, Jun 24, 2008
COOLING FAN MOTOR BAD IN 2002 JEEP GRAND CHER. ALSO COOLING FAN BLADES ARE CRACKED. CALLED ABOUT A RECALL, BUT THEY SAID JEEP DID NOT FALL WITHIN THE CORRECT VIN # RANGE. *TR
Engine and engine cooling, Jun 23, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE VIBRATED FOR SEVERAL SECONDS AFTER IT HAD BEEN SHUT OFF. WHEN THE VEHICLE WAS RESTARTED, HE HEARD A LOUD EXPLOSION. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED THAT THE FAN WAS DESTROYED. PIECES OF THE FAN WERE LODGED INTO THE RADIATOR. AAA TOWED THE VEHICLE TO HIS RESIDENCE. ON JUNE 23, 2008, THE MANUFACTURER STATED THAT THEY WOULD REPAIR THE FAN, BUT THE CONTACT WOULD HAVE TO PAY FOR THE RADIATOR REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 78,000.
Engine and engine cooling, Jun 17, 2008
FAILURE OF HEATER TO DELIVER WARMED AIR TO THE PASSENGER SIDE (THIS MODEL HAS A DUAL HEAT CONTROL). IN INVESTIGATING THIS PROBLEM, IT BECAME CLEAR THAT THIS IS A VERY FREQUENT ISSUE WITH THIS MODEL, OFTEN OCCURRING AT 50-70000 MILES,FILLING MANY CHAT ROOM THREADS, AND EVEN LEADING TO AN INDEPENDENTLY MANUFACTURED FIX. (THE "HEATER TREATER"--EASILY FOUND BY GOOGLE OR EBAY). THE PROBLEM APPARENTLY IS DUE TO CHEAP PLASTIC BLEND DOOR MECHANISMS WHICH OFTEN BREAK AND REQUIRE TOTAL DASHBOARD REMOVAL TO FIX (~$1100-1500). IF YOU WANT TO SEE JUST ONE THREAD TO JUDGE THE FREQUENCY OF THIS PROBLEM,GO TO: WWW.TOPIX.COM/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68/P8. *TR
Engine and engine cooling, Equipment, May 1, 2008, fire
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ALWAYS SWAYED BACK AND FORTH AS IF IT WERE OFF BALANCED. WHILE DRIVING APPROXIMATELY 30 MPH, SHE NOTICED THAT THE ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. SMOKE APPEARED FROM THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE RADIATOR FAN CRACKED AND CAUSED THE FAILURE. THE BELT, RADIATOR FAN, THERMOSTAT, AND WATER PUMP WERE REPAIRED AT THE COST OF $1,000. THE MANUFACTURER INFORMED HER OF NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN); HOWEVER, THE CONTACT NEVER RECEIVED A RECALL NOTICE. THE MANUFACTURER ONLY COVERED THE EXPENSE OF THE FAN, WHICH WAS $265. THE ENGINE WARNING LIGHT IS STILL ILLUMINATED ON THE INSTRUMENT CONTROL PANEL AND THE AIR CONDITIONING SYSTEM DOES NOT WORK. THE FAILURE MILEAGE WAS 91,000.
Engine and engine cooling, Mar 13, 2008
INTAKE MANIFOLD CRACK FEEDING CYLINDER #1. *TR
Engine and engine cooling, Feb 28, 2008
ON 2/28/08 I WAS AT THE BANK ABOUT 1/4 OF A MILE FROM HOME AND WAS ON MY WAY HOME THERE I HEARD ALOUD BANG UNDER MY JEEP. WHEN I GOT HOME THERE WAS FLUID COMING OUT FROM THE RADIATOR AREA. MY FIANCEE LOOKED AT IT AND THE HOUSING AROUND THE RADIATOR IS ALL BROKE, THERE IS PIECES OF PLASTIC STUCK IN THE RADIATOR AND THE FAN IS BROKEN AND AT THE BOTTOM OF THE RADIATOR THERE IS A PUNCTURED HOLE IN IT. *TR
Engine and engine cooling, Jan 18, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHEN THE VEHICLE IS IDLING FOR 10 MINUTES OR MORE, THE TEMPERATURE GAUGE DIAL WOULD MOVE TO THE HOT SIDE. THE CONTACT TURNED OFF THE VEHICLE FOR THIRTY MINUTES. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE IS 105,411. UPDATED 02/14/08. *LJ
Engine and engine cooling, Jan 2, 2008
THE VEHICLE WAS RUNNING, IN PARK POSITION. A LOUD BANG OCCURRED AS IF SOMEONE HAD JUST HIT MY VEHICLE HARD, BUT I FELT NOTHING. I LOOKED AROUND THE VEHICLE AND DID NOT SEE ANYTHING OR ANYONE AROUND THAT COULD HAVE CAUSED THE LOUD BANG. LATER, I NOTICED THE VEHICLE WAS OVERHEATING AND WAS LOSING COOLANT. A CLOSER INSPECTION INDICATED A BROKEN RADIATOR SHROUD AND A SHATTERED FAN ASSEMBLY.*CN
Engine and engine cooling, Visibility, Equipment, Dec 14, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE HEATING AND COOLING SYSTEM DID NOT WORK. SHE CALLED THE LOCAL DEALER AND THEY INSTRUCTED HER TO BRING THE VEHICLE IN FOR INSPECTION. WHILE DRIVING AT AN UNKNOWN SPEED TO THE DEALER, SHE NOTICED FREON RISING FROM THE INSTRUMENT PANEL. AS A RESULT, OTHER COMPONENTS OF THE ENGINE AND ENGINE COOLING SYSTEM BEGAN TO FAIL. THE AIR CONDITIONING AND HEATER NO LONGER WORKED. THE DEALER STATED THAT NOT ONLY HAD HER BLOWER MOTOR AND RESISTER FAILED, BUT THE HEATER CORE, EVAPORATOR CORE, ACTUATOR, AND BLEND DOOR (WHICH NO LONGER PROVIDED HEAT ON THE DRIVER SIDE OF THE VEHICLE) WERE CORRODED AS WELL. THE DEALER FURTHER STATED THAT THE FREON FROM THE INSTRUMENT PANEL ORIGINATED FROM THE EVAPORATOR CORE, INDICATING THE PRESENCE OF ETHANOL (TOXIC GAS). THE MANUFACTURER HAS NOT OFFERED ANY ASSISTANCE AND STATED THAT THE FAILURES WERE DUE TO LACK OF MAINTENANCE. CURRENTLY, THE ESTIMATED COST THAT THE CONTACT HAS SPENT ON REPAIRS IS $2,000. THE VEHICLE IS AT THE DEALER AND HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 91,000 AND CURRENT MILEAGE WAS 91,350.
Service brakes, Hydraulic, Engine and engine cooling, Dec 7, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. SINCE THE DAY THE VEHICLE WAS PURCHASED, THE CONTACT FEELS A VIBRATION WHEN DRIVING 30-45 MPH. THE FAILURE OCCURS WHEN THE BRAKES ARE APPLIED. THE DEALER STATED THAT THE BRAKES WERE 50% WORN. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE VEHICLE HAS YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 2 AND CURRENT MILEAGE WAS 20,000. UPDATED 01-15-08. *KB THE DEALER STATED INSTALLED INTAKE DEBRE SHIELD. UPDATED 01/15/08 *TR
Engine and engine cooling, Visibility, Dec 6, 2007
FIRST THERE WAS THE RECALL ON THE ELECTRIC RADIATOR FAN, AND NOW CONSEQUENTLY THE HEATER, OR BLOWER DOESN'T PRODUCE HOT AIR. THERE HAS BEEN MULTIPLE HUNDREDS OF THESE SIMILAR PROBLEMS WITHIN THE PAST YEAR CHECK THIS LINK TO SECURE THE VALIDITY OF THIS ARGUMENT HTTP://WWW.TOPIX.COM/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68/P14. *TR
Engine and engine cooling, Dec 5, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT HEARD A LOUD NOISE WHEN HE STARTED THE VEHICLE. HE EXITED THE VEHICLE AND NOTICED PLASTIC PIECES ON THE GROUND AND WATER LEAKING FROM THE RADIATOR. THE VEHICLE WAS DRIVEN TO THE DEALER AND THEY STATED THAT THERE WAS A DEFECT IN THE FAN. THE VIN IS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN), ALTHOUGH THE VEHICLE IS EXPERIENCING THE SAME FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 89,652. UPDATED 3/4/08 *CN
Engine and engine cooling, Nov 26, 2007
2002 JEEP GRAND CHEROKEE WITH RECALL FOR THE RADIATOR FAN. CONSUMER STATED THAT HE RECEIVED THE RECALL NOTICE. MECHANIC TOLD HIM THERE WERE NO PARTS AVAILABLE AFTER HE HAD DROPPED THE VEHICLE OFF AND LEFT THE DEALERSHIP. CONSUMER CALLED ANOTHER DEALERSHIP AND THEY STATED THEY HAD THE PARTS. *KB
Engine and engine cooling, Nov 11, 2007
WHEN I TRIED TO START MY 2002 JEEP GRAND CHEROKEE, THERE WAS A LOUD BANG AND THE SMELL OF SOMETHING THAT HAD BURNED. THE NEXT DAY I HAD THE VEHICLE TOWED TO THE DEALER. I WAS TOLD THAT THE INTAKE MANIFOLD BLEW OFF AND THE PARTS ARE ON BACKORDER. IT HAS NOW BEEN OVER A MONTH AND I WAS TOLD IT WILL BE ANOTHER MONTH BEFORE PARTS WILL BE RECEIVED. THE DEALER TOLD ME THEY HAD NEVER SEEN AN INCIDENT OF THE TYPE I EXPERIENCED. I HAVE CONTACTED CHRYSLER THREE TIMES AND HAVE BEEN TOLD ON EACH OCCASION THAT THEY WILL NOT FINANCIALLY PARTICIPATE IN THE REPAIR. *TR
Engine and engine cooling, Nov 8, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). AFTER THE RECALL WAS REPAIRED, THE TEMPERATURE GAUGE BEGAN TO INCREASE TOWARDS THE HOT LEVEL. SPEED WAS NOT A FACTOR BECAUSE THE FAILURE OCCURRED WHENEVER THE ENGINE WAS RUNNING. THE CONTACT STATED THAT THE HEAT WOULD NOT WORK AND THE CHECK GAUGE WARNING INDICATOR LIGHT ILLUMINATED. HE PLACED ANITFREEZE INTO THE RADIATOR AND THE FAILURE TEMPORARILY STOPPED. THE RADIATOR HAD TO BE REFILLED WITH ANTIFREEZE EVERY FOUR DAYS. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP AND THEY STATED THAT THE PART THAT THE HOSE CONNECTED TO FAILED. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 94,000. UPDATED 01/09/08.*LJ THE CONSUMER WAS UNABLE TO TURN THE HEAT ON BECAUSE ANTI-FREEZE WOULD LEAK.
Engine and engine cooling, Oct 30, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THERE WAS A LEAK IN THE VENT VALVE. THE DEALER REPLACED THE VENT VALVE AND THERE WERE NO FURTHER OCCURRENCES. THE DEALER AND MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V348000 (ENGINE AND ENGINE COOLING: EXHAUST SYSTEM: EMISSION CONTROL). THE FAILURE MILEAGE WAS 92,870 AND CURRENT MILEAGE WAS 93,100.
Engine and engine cooling, Oct 10, 2007
FIVE (5) OXYGEN SENSOR FAILURES/REPLACEMENTS BETWEEN 24,000 AND 41,000 MILES - AT 24, 25, 39, 39, 41 THOUSAND MILES. DEALER SERVICE DEPARTMENT CANNOT FIND CAUSE. MANUFACTURER REFERS ME BACK TO DEALER. LAST FAILED O2 SENSOR IS AVAILABLE. *JB
Engine and engine cooling, Oct 3, 2007
2002 JEEP GRAND CHEROKEE FOR THE COOLING FAN. CUSTOMER STATED THAT THE FAN BLEW WHILE ON VACATION AND WHEN THE FAN BLEW IT ALSO BROKE THE RADIATOR AND THE SHROUD. HE SAYS THIS HAPPENED BECAUSE THE DEALER SAID THEY DID NOT HAVE THE PART. *KB THE CONSUMER STATED HE WANTS TO BE REIMBURSED FOR UNEXPECTED EXPENSES DUE TO THE RECALL NOT BEING PERFORMED ON THE VEHICLE. *TR
Engine and engine cooling, Aug 23, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ELECTRIC FAN DETACHED, SHATTERED, PUNCTURED THE RADIATOR, AND TORE THE INSULATION UNDERNEATH THE HOOD. THE FAILURE OCCURRED WHILE DRIVING BETWEEN 15-25 MPH. THE DEALER STATED THAT NOTHING COULD BE DONE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT ORDERED ALL THE PARTS HIMSELF AND HAD THE VEHICLE REPAIRED AT A DIFFERENT REPAIR SHOP. THE MECHANIC INFORMED HIM OF NHTSA RECALL NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN), HOWEVER, THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED. THE CURRENT AND FAILURE MILEAGES WERE 75,000.
Engine and engine cooling, Aug 3, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT HEARD WHAT SOUNDED LIKE GUNSHOTS. HE LATER DISCOVERED THAT THE NOISE CAME FROM HIS OWN VEHICLE. HE NOTICED THAT THE NEEDLE ON THE TEMPERATURE GAUGE WAS INCREASING. HE PULLED THE VEHICLE OVER AND IT BEGAN TO OVERHEAT. THE CONTACT LIFTED THE HOOD AND REMOVED THE RADIATOR CAP. AS A RESULT, SCALDING HOT WATER POURED OUT AND CUT HIS LEFT EYE AND BURNED HIS RIGHT HAND. A GENTLEMAN WHO WAS PRESENT AT THE SCENE PROVIDED THE CONTACT WITH WATER. HE USED THE WATER TO NURSE HIS WOUNDS. A NEARBY MECHANIC STATED THAT THE FAN BLADE SHATTERED INTO SEVERAL PIECES ALONG WITH THE GUARD ABOVE THE FAN (SHROUD). THE MECHANIC INFORMED THE CONTACT TO CALL CHRYSLER. THE CONTACT CALLED STEVENS CHRYSLER MOTORS AND WAS HUNG UP ON TWICE BY THE SAME PERSON. HIS VEHICLE WAS TOWED TO PARK MOTORS AND THEY REIMBURSED HIM FOR $900 WORTH OF REPAIRS. THE CONTACT PLANS TO NOTIFY HIS ATTORNEY'S GENERAL OFFICE AND THE BETTER BUSINESS BUREAU IN REGARDS TO THE POOR SERVICE FROM STEVENS CHRYSLER MOTORS. THE CONTACT RECEIVED A RECALL NOTICE APPROXIMATELY TWO WEEKS AGO REGARDING THE FAN. THE CONTACT HAS RECEIPTS AND PAPERWORK CONCERNING THE FAILURE. THE POWERTRAIN, PURCHASE DATE, AND RECALL NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 94,000. UPDATED 08/29/07*JB