2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints: service brakes
174 reports, newest first. Show all
Service brakes, Hydraulic, Engine and engine cooling, Dec 7, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. SINCE THE DAY THE VEHICLE WAS PURCHASED, THE CONTACT FEELS A VIBRATION WHEN DRIVING 30-45 MPH. THE FAILURE OCCURS WHEN THE BRAKES ARE APPLIED. THE DEALER STATED THAT THE BRAKES WERE 50% WORN. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE VEHICLE HAS YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 2 AND CURRENT MILEAGE WAS 20,000. UPDATED 01-15-08. *KB THE DEALER STATED INSTALLED INTAKE DEBRE SHIELD. UPDATED 01/15/08 *TR
Service brakes, Hydraulic, Nov 2, 2007
2002 JEEP GRAND CHEROKEE WITH DEFECTIVE BRAKE ROTORS. CUSTOMER STATES THAT SHE HAS HAD THE BRAKES REPAIRED AND REPLACED ON 2 SEPARATE OCCASIONS. CONSUMER WANTS REIMBURSEMENT FOR THE REPAIRS. *KB
Service brakes, Hydraulic, Sep 19, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE BRAKE PEDAL AND STEERING WHEEL PULSATED WHEN THE BRAKES WERE APPLIED. THE ROTORS WERE PREVIOUSLY REGROUNDED AT THE DEALER, HOWEVER, THE FAILURE CONTINUED. THE DEALER REPLACED THE BRAKE PADS AND ROTORS. THE FAILURE MILEAGE WAS 14,131 AND CURRENT MILEAGE IS 32,899. UPDATED 01-15-08. *KB UPDATED 12/12/07. *JB
Service brakes, Hydraulic, Sep 7, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE STEERING WHEEL WOULD VIBRATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE ROTORS WERE WARPED AND THEY REPLACED THE ROTORS AND BRAKE PADS. APPROXIMATELY EIGHT MONTHS LATER, THE FAILURE RECURRED. THE DEALER STATED AGAIN THAT THE ROTORS WERE WARPED. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY EIGHT MONTHS. THE VIN WAS UNKNOWN. THE FAILURE WAS MILEAGE 12,000 AND CURRENT MILEAGE WAS 25,000.
Service brakes, Hydraulic, Electrical system, Aug 3, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT WAS NOTIFIED BY ANOTHER DRIVER THAT HIS BRAKE LIGHTS WERE OUT. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT WHEN HE DEPRESSED THE BRAKE PEDAL, THE BRAKE LIGHTS AND PARKING LIGHTS FAILED. THE FAILURE WAS CAUSED BY AN ELECTRICAL DEFECT. THE MANUFACTURER STATED THAT THEY CANNOT HELP WITH THE BRAKE FAILURE. THE CURRENT MILEAGE WAS 185,000 AND FAILURE MILEAGE WAS 184,000. UPDATED 02/01/08. *LJ UPDATED 02/01/08 *TR
Service brakes, Hydraulic, Aug 2, 2007, crash
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. THE VEHICLE CRASHED INTO SOME BENCHES. THIS FAILURE HAS OCCURRED TWICE. THE DEALER HAS NOT BEEN NOTIFIED. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE FAILURE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 55,000 AND FAILURE MILEAGE WAS 45,000.
Service brakes, Hydraulic, Jun 1, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT END OF THE VEHICLE SHOOK WHEN THE BRAKES WERE DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FRONT ROTORS WERE WARPED DUE TO EXCESSIVE HEAT. THIS FAILURE HAS OCCURRED PREVIOUSLY. THE CORRECT VIN, # OF CYLINDERS, AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE IS 55,000 AND FAILURE MILEAGE WAS 45,239.
Service brakes, Hydraulic, May 18, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT CALLED PERTAINING TO THE CLASS ACTION SUIT AGAINST JEEP FOR THE BRAKES. SHE HAS BEEN EXPERIENCING SEVERE BRAKE AND ROTOR FAILURE. SHE STATED THAT WHEN SHE DEPRESSES THE BRAKES, THE VEHICLE PULSATES HORRIBLY AND OUT OF CONTROL, CAUSING THE STEERING WHEEL TO SHAKE. EVERY TIME THE VEHICLE WAS TAKEN TO THE DEALER, THEY STATED THAT SHE NEEDED A FRONT END ALIGNMENT. THE CONTACT HAS HAD THE ALIGNMENT PERFORMED THREE TIMES AND THE FAILURE STILL OCCURS. SHE HAS CONTACTED THE MANUFACTURER WHO STATED THAT SHE DOES NOT QUALIFY FOR THE CLASS ACTION SUIT BECAUSE HER VEHICLE IS AN OLDER MODEL. THE CONTACT STATED THAT THE MECHANICS HAVE CONTINUED TO PLACE THE FAULTY PART ON HER VEHICLE DUE TO THE DATE OF THE CLASS ACTION SUIT. NEW TIRES WERE ALSO INSTALLED AS SUGGESTED BY THE MECHANIC. APPROXIMATELY 10,000 MILES LATER, THE BRAKES ARE NEEDING TO BE REPLACED. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 80,655 AND THE FAILURE MILEAGE WAS UNKNOWN.
Service brakes, Hydraulic, May 7, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. WHILE DRIVING 5 MPH, THE CONTACT ATTEMPTED TO BRAKE BUT THE VEHICLE LUNGED FORWARD. THE GEAR WAS SHIFTED INTO NEUTRAL IN ORDER TO STOP THE VEHICLE. WHILE DRIVING IN REVERSE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE LUNGED BACKWARDS. THE DRIVING CONDITIONS WERE FAVORABLE DURING BOTH FAILURES. PRIOR TO THESE FAILURES, THE VEHICLE OPERATED NORMALLY AND HAD NO PREVIOUS REPAIR WORK. THE CURRENT AND FAILURE MILEAGES WERE 77,000.
Service brakes, Hydraulic, Feb 25, 2007
THE BRAKES ON 2002 GRAND CHEROKEE ARE VERY SUSPECT. THE DEALER REPLACED THEM UNDER WARRANTY AT 24,000 MILES DUE TO WARPAGE OF ROTORS. AT 54,000 MILES THE ROTORS WERE TURNED BECAUSE OF WARPAGE AND NOW AT 62,000 THEY EXHIBIT SYMPTOMS OF BEING WARPED AGAIN - WORSE THAN BEFORE THEY WERE LAST TURNED. JEEP HAS OBVIOUSLY ONLY REPLACED DEFECTIVE PARTS WITH DEFECTIVE PARTS. THIS CREATES COST, INCONVENIENCE AND POTENTIAL SAFETY HAZARD TO THE CONSUMER.*JB
Service brakes, Hydraulic, Feb 18, 2007
I EXPERIENCED BRAKE FAILURE ON MY 2002 JEEP GRAND CHEROKEE (59,000 MILES). AFTER BRAKING TO TURN A CORNER THE BRAKES WOULD NOT WORK. THIS OCCURRED OVER SEVERAL INSTANCES AND BECAME VERY UN-NERVING NOT KNOWING WHEN THE BRAKES WOULD WORK. I TOOK IT TO THE JEEP DEALER AND HE STATED THAT HE REPLACED THE MASTER CYLINDER. HE ALSO SAID IT WAS NOT COVERED BY THE BRAKE RECALL SO I HAD TO PAY SEVERAL HUNDRED DOLLARS TO GET IT REPAIRED OUT OF MY OWN POCKET. I CONTACTED JEEP AND THEY WERE NO HELP AND WOULDN'T AGREE TO PAY ANYTHING. *JB
Service brakes, Hydraulic, Visibility, Feb 2, 2007
TL*- THE CONTACT RECEIVED A SAFETY RECALL NOTICE ABOUT THE FAN IN HER 2002 JEEP GRAND CHEROKEE IN NOVEMBER AND CALLED THE DEALER AND THEY HAVE NOT YET COMPLETED THE REPAIRS. THE VEHICLE HAS BEEN PLACED ON A WAITING LIST. ALSO, THERE WAS A BRAKE FAILURE WHILE DRIVING OVER 40 MPH. THE STEERING WHEEL WOULD VIBRATE SO MUCH THAT IT FELT AS IF IT WERE ABOUT TO COME OFF. THIS INCIDENT HAPPENED OVER 300 TIMES. THE BRAKES WERE FAULTY SINCE SHE BOUGHT THE VEHICLE, BUT THE DEALER ALWAYS TOLD HER THAT NOTHING WAS WRONG, EVEN THOUGH THERE WAS A SAFETY BULLETIN IN PLACE. AFTER THE WARRANTY EXPIRED THE FAILURE WAS DIAGNOSED AND THE COST OF THE REPAIR WAS $1500. THE CONTACT WAS CHARGED FOR SEVERAL FRONT END ALIGNMENTS THAT NEVER SEEM TO ALLEVIATE THE FAILURE. ALSO, THERE WAS RECURRING PROBLEM WITH THE MOTOR OF THE REAR WINDOWS. THE CONTACT HAD ONE MOTOR REPLACED AT A COST OF $300 AND WILL NEED TO REPLACE THE SECOND MOTOR. *AK
Service brakes, Hydraulic, Jan 17, 2007
SUB STANDARD MATERIALS USED IN FRONT ROTORS FOR 2002 JEEP GRAND CHEROKEE. I BELIEVE IT AFFECTS ALL FROM 1999 TO 2004. *JB
Service brakes, Hydraulic, Equipment, Jan 16, 2007
THE FRONT BRAKE ROTORS HAVE WARPED FOR THE SECOND TIME IN 42,000 MILES. DRIVING WITH THESE WARPED ROTORS CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY AND BRAKE APPLICATION AT THE WHEELS TO BE UNEVEN. THE SHAKING IS MORE PRONOUNCED WHEN BRAKING FROM SPEEDS ABOVE 40 MPH. THIS IS A VERY UNSAFE CONDITION ESPECIALLY ON WET OR ICY SURFACES. THE DEALER REFUSES TO REPLACE THE ROTORS UNDER WARRANTY. *JB
Service brakes, Hydraulic, Sep 6, 2006
DT*: THE CONTACT STATED THE VEHICLE DID NOT STOP WHILE THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE PEDAL MUST BE PUMPED IN ORDER TO STOP. THE DEALERSHIP DETERMINED THE ROTORS WERE TOO THIN FOR THE VEHICLE AND THICKER ROTORS SHOULD BE INSTALLED.
Steering, Service brakes, Hydraulic, Power train, Electrical system, Visibility, Equipment, Aug 17, 2006
AFTER READING ALMOST ALL COMPLAINTS WITH OTHER 2002 JEEP GRAND CHEROKEES, I HAVE TO PUT IN MY TWO CENTS WORTH. I CAN RELATE TO ALMOST EVERY COMPLAINT THAT THERE IS. I JUST HAD BOTH MY FRONT LEFT AND RIGHT WINDOW REGULATORS REPLACED A MONTH AND A HALF APART, ONE JUST TODAY AT $327.00 WITH MY EMPLOYEE DISCOUNT. (I WORK FOR A CAR DEALERSHIP) LAST MONTH, I HAVE HAD ALMOST $500.00 WORTH OF REPAIRS FOR MY POWER STEERING PUMP PROBLEMS. I HAVE HAD MY BRAKE ROTORS TURNED AND RESURFACED AND AM IN NEED OF DOING IT AGAIN. THEN ON THE OTHER HAND, I HAVE EXPERIENCED PROBLEMS WITH MY DUAL CONTROL PANEL NOT WORKING CORRECTLY WHICH I HAVE NOT HAVE REPAIRED YET BECAUSE I DON'T HAVE THE MONEY FOR THAT ONE AND DIDN'T KNOW AT THE TIME THAT IT WAS A PROBLEM. THEN WHEN MY JEEP WAS UNDER WARRANTY I HAVE HAD THE AIR CONDITIONER COMPRESSOR REPLACED, NEW BATTERY(FOR HARD OR NO STARTING), AMONGST OTHER REPAIRS THAT I CAN'T THINK OF AT THE MOMENT. I HAVE ALSO BEEN EXPERIENCING HARD STARTS WITH MY TRUCK AND ALSO THE TRANSMISSION NOT ENGAGING OR JUMPING (ACCELERATING) WHILE SWITCHING GEARS THAT THE JEEP DEALER HAS NOT BEEN ABLE TO RECOGNIZE AS A PROBLEM. I FEEL THAT THOSE NEW CHRYSLER COMMERCIALS ARE NOT UP TO PAR AS AMERICAN AND GERMAN ENGINEERING. THOSE GERMANS KNOW HOW TO BUILD VEHICLES IN THE FIRST PLACE AND HELP REPAIR THEM AS THE PROBLEM SEEM NECESSARY. *NM
Service brakes, Hydraulic, Jul 28, 2006
MY 2002 JEEP GRAND CHEROKEE LAREDO HAS HAD THE ROTORS WARP THREE TIMES IN THE FIRST 38,000 MILES. THE FIRST OF WHICH OCCURRED AROUND 12,000 MILES THE SECOND AT 24,000 AND NOW AGAIN. THE SERVICE AT THE DEALERSHIP WAS FINE EXCEPT FOR THE EXPENSE AFTER THE WARRANTY WAS UP. THE SERVICE MAN EXPLAINED TO ME THAT JEEP WAS USING AN INFERIOR PRODUCT FOR THE ROTORS, BUT THERE WAS NOT TO BE A RECALL EXPECTED. I AM CURRENTLY SIGNING UP FOR THE CLASS ACTION LAWSUIT AGAINST DAIMLER CHRYSLER. IF YOU NEED INFORMATION ON THIS CONTACT WWW.DCCSETTLEMENT .COM *JB
Service brakes, Hydraulic, Engine and engine cooling, Vehicle speed control, Jul 27, 2006
DT*: THE CONTACT STATED THE PLASTIC BLADES ON THE FAN FRACTURED AND DETACHED FROM THE ENGINE PUNCTURING THE RADIATOR. THERE IS A NHTSA CAMPAIGN ID # 06V199000 PERTAINING TO THE ENGINE AND ENGINE COOLING SYSTEM; FAN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THERE WAS ALSO AN UNNECESSARY DELAYED IN ACCELERATION. THERE WAS A GRINDING NOISE AND SMOKING COMING FROM THE BRAKES. THE DEALERSHIP DETERMINED THE BRAKES WERE RUBBING AGAINST THE DISCS CAUSING FRICTION WHICH CAUSED THE BRAKES TO OVERHEAT. THE CALIPER WAS ALSO LEAKING. THE BRAKE CALIPERS, BRAKE SHOES AND PADS WERE REPLACED.
Service brakes, Hydraulic, Jun 18, 2006
2002 JEEP GRAND CHEROKEE. WHEN BRAKING, THE STEERING WHEEL SHUDDERS AND FRONT END VIBRATES. I WAS TOLD BY JEEP SERVICE THAT CALIPERS WERE DEFECTIVE CAUSING ROTORS TO WARP. VEHICLE HAS ONLY 23000 MILES. DEALER SERVICE INFORMED ME ALL FRONT END BRAKE COMPONENTS WOULD HAVE TO BE REPLACED AT MY EXPENSE. AFTER FURTHER DISCUSSION, SERVICE DEPT. AGREED TO A ONE TIME REPAIR UNDER A '' GOOD WILL WARRANTY. AFTER RESEARCHING THIS WEBSITE, I SEE THIS IS AN ONGOING PROBLEM FOR AT LEAST 4 YEARS. THIS IS TRULY A SAFETY ISSUE AND I CAN'T UNDERSTAND WHY THERE HAS NOT BEEN A RECALL AT SOME POINT IN TIME. *JB
Service brakes, Hydraulic, Jun 17, 2006
BRAKE ROTORS ARE WARPED ON 2002 JEEP GRAND CHEROKEE WITH ONLY 26000 MILES ON CAR. STEERING WHEEL VIBRATES VIOLENTLY WHEN BRAKES APPLIED AT 40MPH+. *JB
Service brakes, Hydraulic, May 20, 2006
FRONT CALIPERS AND ROTORS WERE REPLACED FOR ROTOR WARPAGE AT 10,200 MILES UNDER TSB WARRANTY. AT 38,500 MILES THE VEHICLE REQUIRES ROTORS AGAIN. THE MANUFACTURER IS NOW SPECIFYING AN UPGRADED SLOTTED/VENTILATED ROTOR, SUGGESTING THE ORIGINAL DESIGN *AND* TSB REPAIR WERE IMPROPERLY ENGINEERED. CONSUMERS SHOULD NOT BEAR THE FINANCIAL BRUNT OF THIS FUNDAMENTAL SAFETY DEFECT. *NM
Service brakes, Hydraulic, Apr 28, 2006
NEED FULL BRAKE REPLACEMENT( CALIPERS, ROTORS, PADS) DUE TO PULSING IN THE FRONT END WHEN BRAKES ARE APPLIED MODERATELY. MANY PEOPLE ARE EXPERIENCING THE SAME PROBLEMS. HAVE THE SAME PROBLEM WITH MY CHRYSLER CONCORDE AND HAVE COMPLAINED TO CHRYSLER MANY TIMES TO NO AVAIL. THEY SIMPLY USE LOW QUALITY PARTS. WILL NEVER BUY CHRYSLER AGAIN. *JB
Service brakes, Hydraulic, Apr 5, 2006
MY 2002 JEEP GRAND CHEROKEE LIMITED V8 ROTORS WARP EVERY 12K-15K. THE CONDITIONS WORSENS THE LONGER I WAIT TO HAVE THEM REPAIRED. I GET STRONG STEERING WHEEL AND BRAKE PULSATION WHEN APPLYING THE BRAKES, ESPECIALLY AT SPEEDS OVER 40 MPH, BUT I CAN FEEL AT SPEEDS AS LOW AS 5 MPH. THIS IS DEFINITELY A SAFETY CONCERN, I HAVE ISSUES BRAKING AT HIGH SPEEDS DUE TO THE PULSATION. *NM
Service brakes, Hydraulic, Mar 23, 2006
VIBRATION DURING BRAKING RESULTED IN REPLACEMENT OF FRONT DISC BRAKE ROTORS AT 30,000 MILES. PROBLEM IS RECURRING AT 45,000 MILES. NOTE THAT IN THIS MODEL YEAR DAIMLER CHRYSLER REVISED WARRANTY TO EXCLUDE ROTORS FROM STANDARD 3YR/30K COVERAGE. *JB
Service brakes, Hydraulic, Mar 16, 2006
DT*: THE CONTACT STATED WHILE BRAKING AT ANY SPEED, THE BRAKES CAUSED THE STEERING COLUMN TO SHIMMY. THE DEALERSHIP REPLACED THE BRAKE SYSTEM, BUT THE PROBLEM HAS RETURNED.