2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Visibility, Feb 11, 2008
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND WITH 44,500 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. IN ADDITION TO THE FOGGING THERE IS A LEAK OF ANTIFREEZE, HAZARDOUS MATERIAL, COMING INTO THE VEHICLE DRIVER AND PASSENGER AREAS, DUE TO DEFECTIVE HEATER CORE. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AND A NEW HEATER CORE AT A COST OF APPROXIMATELY $1,700 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS/OVERLANDS WITH DUAL ZONE VENTILATION SYSTEMS. *TR
Visibility, Feb 9, 2008
I PURCHASED MY 2002 JEEP GRAND CHEROKEE LIMITED 2 YEARS AGO, AND 6 MONTHS AGO, THE PASSENGER SIDE BLEND DOOR ACTUATOR DIED AS WELL AS BROKE THE BLEND DOOR ITSELF UPON INSPECTION. THIS IS A PROBLEM AS IT TAKES REMOVAL OF THE ENTIRE DASHBOARD, DRAINING AND REFILLING THE AC SYSTEM AND DRAINING AND REFILLING THE ANTIFREEZE. I SPENT GREATER THAN 10 HOURS WORKING ON THE PROBLEM. THIS IS NOT JUST AN ISOLATED INCIDENT AS THERE ARE ENTIRE WEBSITES SET UP TO HELP FIX THE PROBLEM (HTTP://WWW.WJJEEPS.COM/HVAC_SUB_ASSEMBLY.HTM). THERE ARE NUMEROUS MESSAGE BOARDS RELATING THIS PROBLEM, AND EVEN A COMPANY WHO SELLS A METAL REPLACEMENT TO THE PLASTIC PART. *TR
Visibility, Feb 6, 2008
BLEND AIR DOORS BROKEN. BLOW COLD AIR ALL THE TIME. *TR
Steering, Feb 5, 2008
WHEN STEERING WHEEL IS TURNED IN EITHER DIRECTION IT MAKES A LOUD GROANING NOISE. *TR
Vehicle speed control, Feb 3, 2008, crash
I WAS COMING UPON A 4-WAY INTERSECTION WITH ONE CAR IN FRONT OF ME AT THE TRAFFIC LIGHT WHEN MY 2002 JEEP GRAND CHEROKEE ACCELERATED AT A GREAT RATE OF SPEED AS I TOUCHED THE BRAKE GOING ABOUT 5 MILES PER HOUR. I PLOWED INTO THE 2008 CHEVROLET PUSHING IT INTO THE INTERSECTION. TO AVOID HITTING IT AGAIN, I TURNED THE WHEEL HARD TO THE RIGHT AS THERE WERE 2 LANES OF TRAFFIC WAITING FOR THE TRAFFIC LIGHT TO TURN GREEN. I WAS TOLD I WENT AROUND THE CORNER ON 2 WHEELS, AGAIN AT A GREAT RATE OF SPEED, JUST BARELY TOUCHING ONE CAR AND TEARING THE FRONT END OFF OF A 2000 HONDA VAN. THERE WERE A TOTAL OF 4 CARS IN THE ACCIDENT, 3 OF WHICH WERE TOTALED, AND A TOTAL OF 10 PEOPLE IN THESE CARS. I AM SO LUCKY THAT NO ONE WAS KILLED AT THE RATE OF SPEED MY VEHICLE WAS TRAVELING, ALL BECAUSE MY JEEP WAS LIKE IT WAS SHOT OUT OF A CANNON BY ITSELF. *TR
Visibility, Feb 2, 2008
THE BLEND DOOR ON MY JEEP GRAND CHEROKEE STOPPED WORKING ALL OF A SUDDEN AND NOW I NEED TO REPLACE THEM WHICH IS GOING TO COST HUNDREDS OF DOLLARS. *TR
Visibility, Jan 31, 2008
FAULTY WINDOW REGULATORS IN 2002 GRAND JEEP CHEROKEE. CHRYSLER PAID FOR THE SECOND WINDOW BUT REFUSES TO PAY FOR THE FIRST ONE AFTER RECEIPT WAS REQUESTED AND PROVIDED. VERY COMMON PROBLEM WITH THIS MODEL ACCORDING TO THE DEALER BUT CHRYSLER HAS REFUSED TO ISSUE A RECALL. WINDOW DROPS DOWN AND CREATES A SAFETY ISSUE. *TR
Vehicle speed control, Jan 30, 2008, crash
WHILE ATTEMPTING TO STOP AT A TRAFFIC LIGHT, MY 2002 JEEP GRAND CHEROKEE LIMITED BEGAN UNINTENTIONALLY ACCELERATING. I WAS FORCED TO USE BOTH FEET TO HOLD THE BRAKE DOWN BUT THE JEEP CONTINUED TO SURGE UNTIL I STRUCK A TRUCK IN MY LANE. MY CAR WAS DAMAGED AND SENT TO A COLLISION SHOP FOR REPAIR. THEY ARE ATTEMPTING TO CHECK THE REASON FOR THIS UNINTENDED ACCELERATION. IT APPEARS IT MAY BE ASSOCIATED WITH A FAULTY CRUISE CONTROL MALFUNCTION BUT WE ARE NOT SURE. *TR
Visibility, Jan 30, 2008
PROBLEM STARTED RIGHT AFTER I PURCHASED MY 2002 JEEP GRAND CHEROKEE LIMITED IN OCT 2006. PASSENGER SIDE HEAT VENTS STARTED BLOWING REALLY COLD AIR. TOOK IT TO A MECHANIC..HE SAID THE BLEND DOORS WERE BAD. IT WAS NOT COVERED UNDER WARRANTY. WELL I GOT THE DEALERSHIP I BOUGHT THE JEEP FROM TO PAY FOR IT WHICH WAS AROUND $900. WELL THEN IN JAN 2008 MY HEAT STARTED TURNING ON AND OFF BY ITSELF. FINALLY YESTERDAY 1/30/08 MY HEAT JUST STOPPED WORKING. I CALLED MY WARRANTY PROVIDER..OF COURSE THIS IS NOT COVERED. I CALLED JEEP DEALERSHIP SAID IT WILL COST $1200 TO FIX THE EVERYTHING. IT IS -24 DEGREES OUTSIDE AND MY WINDOW KEEPS FOGGING UP THEN FREEZING..A TOTAL SAFETY ISSUE. I DO NOT HAVE THIS TYPE OF MONEY TO FIX IT. I HAVE CALLED CHRYSLER AND I DID NOT GET ANYWHERE WITH THEM. SAME VOICE RECORDED MESSAGE. I HAVE LOOKED OVER AND OVER TO SEE IF THIS PROBLEM WITH THE HEAT WAS COMMON AND IT IS REALLY COMMON FOR 2002 JGC LIMITED. SOMEONE NEEDS TO DO SOMETHING. THIS IS TOTALLY UNCALLED FOR. *TR
Vehicle speed control, Jan 28, 2008, crash
MY WIFE AND I HAVE A 2002 JEEP GRAND CHEROKEE WHICH HAS ABOUT 79K MILES. THE VEHICLE HAS BEEN VERY GOOD TO US DURING THIS TIME AND WAS IN MINT CONDITION UNTIL FRIDAY NIGHT. FRIDAY NIGHT I WENT OUT TO DO SOME ERRANDS WHEN I APPROACHED AN INTERSECTION HERE IN MY TOWN OF WEBSTER. THE LIGHT WAS RED AND ONE CAR WAS IN FRONT OF ME. I STARTED TO SLOW DOWN WHEN THE CAR ACCELERATED UNCONTROLLABLY WHERE I COULD NOT STOP. I SMASHED INTO THE CAR IN FRONT OF ME AND SO THAT I DID NOT HIT HIM AGAIN, I TURNED RIGHT AT THIS FOUR WAY INTERSECTION AND THERE WERE TWO LANES OF TRAFFIC WAITING FOR THE LIGHT TO TURN GREEN. I TURNED THE STEERING WHEEL SO HARD THAT I WAS NOW ON 2 WHEELS TRYING TO AVOID HITTING ANY OF THE CARS AS WELL. I GRAZED ONE CAR, BUT TORE THE FRONT END OF A HONDA VAN OFF BEFORE MY JEEP CAME TO A HALT ACROSS THE STREET. THIS ALL HAPPENED IN 3-5 SECONDS. BY THE WILL OF GOD I DID NOT KILL ANYONE OR SERIOUSLY HURT ANYONE, AS I WAS VERY LUCKY. MOST PEOPLE, 10 IN ALL IN THE FOUR VEHICLES, I AM SURE HAVE ACHES AND PAINS LIKE I DO TODAY. IF I WOULD HAVE HIT ANY CAR BROADSIDE, I WOULD HAVE KILLED I DON'T KNOW HOW MANY. DAMAGE DONE, I WOULD SAY THAT 3 OF THE 4 CARS ARE TOTALED. I FOUND THROUGH MY SON THAT THIS HAS BEEN A COMMON OCCURRENCE WITH CHRYSLER AND THAT THERE HAVE NOT BEEN ANY RECALLS. PLEASE GO INTO GOOGLE AND TYPE IN "JEEP GRAND CHEROKEE ACCELERATING ON OWN" AND GO TO THE 4TH ONE DOWN AND LOOK AT ALL THE ACCIDENTS RELATED TO THIS SAME PROBLEM. ALSO MY SISTER IN VIRGINIA GAVE ME A NEWS STATION DOWN THERE THAT CARRIED A STORY ON THIS. AGAIN, GO INTO GOOGLE AND TYPE IN "10 ON YOUR SIDE JEEP SAFETY" AND SEE THEIR NEWS CLIP. I AM ASKING YOU WITH YOUR WIDE ARRAY OF CONTACTS TO GET THIS WORD OUT TO PEOPLE AS THESE ITEMS ARE VERY ISOLATED, BUT THE FACT STILL REMAINS THAT SOMEDAY THERE WILL BE AN ACCIDENT WHERE SEVERAL PEOPLE GET KILLED BECAUSE OF THIS DEFECT THAT CHRYSLER DOWN NOT DO ANYTHING ABOUT. THANKS FOR YOU TIME. *TR
Visibility, Jan 21, 2008
NO HEAT ON PASSENGER SIDE. RECIRCULATION DOES NOT WORK. BLOWER FAN INTERMITTENT. REPAIRS ARE TOO COSTLY...ESTIMATED TO BE $1,500. *TR
Visibility, Jan 20, 2008
DEFROSTER / DEFOGGER FAILED TO PRODUCE WARM AIR RESULTING IN RESTRICTED VISIBILITY. DEALER HAD TO REPLACE THE "BLEND DOORS" WITHIN THE DEFROST / HEATER SYSTEM. COST OF REPAIRS WAS $1100+. VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Structure, Jan 20, 2008
RAISED HOOD TO HIGHEST POSITION TO CHECK OIL; WALKED AWAY TO GET RAG- HOOD CAME DOWN TO CLOSED POSITION. RAISED HOOD TO HIGH UP POSITION--WOULD NOT REMAIN OPEN. COULD HAVE CAUSED A SERIOUS INJURY IF I HAD NOT MOVED AWAY. *TR HAVE NOT NOTIFIED THE DEALER YET, POSTED A CAUTION NOTE ON THE DASH
Engine and engine cooling, Jan 18, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHEN THE VEHICLE IS IDLING FOR 10 MINUTES OR MORE, THE TEMPERATURE GAUGE DIAL WOULD MOVE TO THE HOT SIDE. THE CONTACT TURNED OFF THE VEHICLE FOR THIRTY MINUTES. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE IS 105,411. UPDATED 02/14/08. *LJ
Visibility, Jan 16, 2008
HEATING/AC NON-FUNCTIONING. BLOWS ONLY COLD AIR. JEEP GRAND CHEROKEE 2002. STARTED @ 75,000 MI WITH ONLY COLD AIR ON PASSENGER SIDE, 1 YEAR LATER ONLY COLD AIR BOTH SIDES. JEEP DEALER WANTS $1200 TO REPLACE A "BLEND DOOR" BEHIND THE GLOVE COMPARTMENT. MANY OTHER JEEP OWNERS WITH SAME PROBLEM. *TR
Air bags, Jan 15, 2008, crash
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH IN ICY ROAD CONDITIONS, THE CONTACT APPLIED THE BRAKES AND THE VEHICLE SLID TO THE RIGHT. THE VEHICLE CRASHED INTO A TREE AND SUSTAINED MAJOR DAMAGE. THE DRIVER AND TWO REAR PASSENGERS WERE INJURED. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. THE DEALER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 50,000. UPDATED 02-14-08 *BF UPDATED 02/14/08 *TR
Visibility, Jan 14, 2008
I WANT COMPLAIN ABOUT HVAC SYSTEM IN MYJEEP GRAND CHEROKEE OVERLAND 2002, I BOUGHT A CAR ON 19.11.2007 AND ONE WEEK AFTER I VE GOT COLD AIR ONLY AND NO HEAT /PASSENGER AND DRIVER SIDE/, OUTSIDE -2 AND AFTER ONE HOUR DRIVING TEMP INSIDE +1 , SO IF IM PLANNING TO GO TO CENTRE OF EUROPE WHERE IN MIDDLE OF JANUARY IS ABOUT - 15 THAN I WILL BE FROZEN OVER,THAT MY FIRST WJ BUT I REALLY DISAPPOINTED WHEN I HEARD THAT REPAIR OF THIS ITEM IN UK COST 1200 POUNDS!!!!!!!!!!!CAR DONE APPROX 48000 MILES SO IM REALLY ANXIOUS TO THINK WHAT WOULD BE HAPPENING WHEN HE REACH 100,000.....MY GOD! *TR
Visibility, Jan 4, 2008
BLEND DOOR MECHANISM BROKE NUMEROUS TIMES, BLOWER MOTOR RESISTOR BURNT UP TWICE.*CN
Visibility, Jan 3, 2008
PASSENGER-SIDE A/C BLEND DOOR IS BROKEN.*CN
Equipment, Jan 3, 2008
BLEND AIR DOOR FAILURE/NO HEAT*CN
Engine and engine cooling, Jan 2, 2008
THE VEHICLE WAS RUNNING, IN PARK POSITION. A LOUD BANG OCCURRED AS IF SOMEONE HAD JUST HIT MY VEHICLE HARD, BUT I FELT NOTHING. I LOOKED AROUND THE VEHICLE AND DID NOT SEE ANYTHING OR ANYONE AROUND THAT COULD HAVE CAUSED THE LOUD BANG. LATER, I NOTICED THE VEHICLE WAS OVERHEATING AND WAS LOSING COOLANT. A CLOSER INSPECTION INDICATED A BROKEN RADIATOR SHROUD AND A SHATTERED FAN ASSEMBLY.*CN
Visibility, Dec 30, 2007
WHEN HEAT IS ON, COLD AIR BLOWS FROM THE PASSENGER SIDE. I BELIEVE THE PASSENGER SIDE BLEND DOOR IS BROKEN. I BELIEVE THIS IS A FACTORY/DESIGN PROBLEM AND IT AFFECTS THE DEFOGGER AND VISIBILITY. ESTIMATES OVER $1,000 TO REPAIR. *TR
Visibility, Dec 28, 2007
HEAT DOESN'T WORK AT ALL AND THE VENTILATION SYSTEM CREAKS LOUDLY. *TR
Visibility, Dec 28, 2007
BLEND DOOR FAILURE 2002 JEEP GRAND CHEROKEE, COLD AIR COMES IN ON PASSENGER SIDE AROUND GLOVE BOX. CAN NOT TURN HEATER ON HIGH, IF YOU DO HEATER TURNS OFF BECAUSE OF RESISTER THAT HAS BEEN REPLACED ONCE ALREADY(HAD TO WAIT FOR THE PART BECAUSE OF BACK ORDER, IMAGINE THAT). WINTER WEATHER - COLD OUTSIDE, WARM BODIES IN JEEP, WINDOWS FOG, NO VISIBILITY!! LEAVE JEEP SIT OUTSIDE WITH FOG ON WINDOWS - SCRAPE ICE (WHICH ONCE WAS FOG) OFF THE INSIDE OF WINDOWS. THIS IS A PROBLEM THAT NEEDS ATTENTION BY JEEP. DOES SOMEONE HAVE TO LOOSE THEIR LIFE BEFORE THIS GETS ADDRESSED BY ANYONE!! I UNDERSTAND THAT THIS PART(S) ARE REPLACED AND KEEP GOING OUT. AT $1500 TO FIX EACH TIME, HOW CAN ANYONE AFFORD TO DRIVE THE JEEP GC. *TR
Visibility, Dec 26, 2007
BROKEN BLEND DOORS AND ACTUATOR IN HEATING SYSTEM ON 2002 JEEP GRAND CHEROKEE. *TR